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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
47 
            #foreach($item in $action.getEscalationMatrix())
48 
                #if($velocityCount % 2 != 0)
49 
                    <tr >
50 
                #end
51 
                <td>
52 
                #if($item.name().equals("SHIPPING_AND_DELIVERY"))
53 
                    <input type="radio" name="escalate" value="$item.name()" checked />
54 
                #else
55 
                    <input type="radio" name="escalate" value="$item.name()" />
56 
                #end
57 
                <label title="$item.getDescription()">$item.name()</label>
4020 mandeep.dh 58 
                </td>
4027 mandeep.dh 59 
                #if($velocityCount % 2 == 0)
60 
                    </ tr>
61 
                #end
62 
            #end
4020 mandeep.dh 63 
            <tr >
4027 mandeep.dh 64 
                <td colspan="2">
4020 mandeep.dh 65 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
66 
                </td>
67 
            </tr>
68 
            <tr >
4027 mandeep.dh 69 
                <td colspan="2">
4020 mandeep.dh 70 
                    <input type="submit" value="Escalate"/>
71 
                </td>
72 
            </tr>
73 
        </table>
74 
    </form>
75 
</div>
4241 anupam.sin 76 
<div id="cancel-cod-div" class="hidden">
77 
    <form id="cancel-cod-form">
78 
        <table class="display">
79 
            #foreach($item in $action.getCODCancelMatrix())
80 
                #if($velocityCount % 2 != 0)
81 
                    <tr >
82 
                #end
83 
                <td>
84 
                #if($item.name().equals("INVALID_CONTACT_DETAILS"))
85 
                    <input type="radio" name="cancelReason" value="$item.name()" checked />
86 
                #else
87 
                    <input type="radio" name="cancelReason" value="$item.name()" />
88 
                #end
89 
                <label title="$item.getDescription()">$item.name()</label>
90 
                </td>
91 
                #if($velocityCount % 2 == 0)
92 
                    </ tr>
93 
                #end
94 
            #end
95 
            <tr >
96 
                <td colspan="2">
97 
                    <textarea name="body" rows="5" cols="80" id="cancel-cod-body"></textarea>
98 
                </td>
99 
            </tr>
100 
            <tr >
101 
                <td colspan="2">
102 
                    <input type="submit" value="Cancel COD"/>
103 
                </td>
104 
            </tr>
105 
        </table>
106 
    </form>
107 
</div>
4267 anupam.sin 108 
#if($action.getPayments() && $action.canViewFlaggedPayments())
109 
<div id="payment-pane">
110 
	<br />
111 
    <label class="heading">Payments</label><br />
112 
    <table id="payment-table" class="display">
113 
        <thead>
114 
            <tr>
115 
                <th>Payment Id</th>
116 
                <th>Gateway Payment Id</th>
117 
                <th>Gateway Id</th>
118 
                <th>Amount</th>
119 
                <th></th>
120 
                <th></th>
121 
            </tr>
122 
        </thead>
123 
        <tbody>
124 
            #foreach($payment in $action.getPayments())
125 
            #set($paymentId = $payment.getPaymentId())
126 
            #set($trClass = "table-tr-odd")
127 
            #if($velocityCount % 2 == 0)
128 
                #set($trClass = "table-tr-even")
129 
            #end
130 
            <tr id="payment-row-$paymentId" class="$trClass">
131 
                <td>
132 
                        $paymentId
133 
                </td>
134 
				#if($payment.getGatewayPaymentId())
135 
                <td class="truncated-text-for-order-table">$payment.getGatewayPaymentId()</td>
136 
				#else
137 
				<td>N/A</td>
138 
				#end
139 
                <td class="truncated-text-for-order-table">$payment.getGatewayId()</td>
140 
                <td>$payment.getAmount()</td>
141 
                <td ><input id="block-payment" type="button" transactionId="$payment.getMerchantTxnId()" currentAgent="$action.getCurrentAgentEmailId()" ticketId="$ticketId" value="Block Payment" class="CODButton"/> </td>
142 
                <td ><input id="allow-payment" type="button" transactionId="$payment.getMerchantTxnId()" ticketId="$ticketId" value="Allow Payment" class="CODButton"/> </td>
143 
            </tr>
144 
            #end
145 
        </tbody>
146 
    </table>
147 
</div>
148 
#end
4105 mandeep.dh 149 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments()))
3090 mandeep.dh 150 
<div id="bottom-infopane-upper">
4142 mandeep.dh 151 
    <br />
152 
    <label class="heading">Orders</label><br />
4105 mandeep.dh 153 
    <table id="order-table" class="display">
154 
        <thead>
155 
            <tr>
156 
                <th>Order Id</th>
157 
                <th>Product</th>
158 
                <th>Created</th>
159 
                <th>Amount</th>
160 
                <th>Mobile No</th>
161 
                <th>Shipping Address</th>
162 
                <th>Expected delivery</th>
163 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
164 
                <th></th>
165 
                <th></th>
166 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
167 
                <th>Promised delivery</th>
168 
                <th>Delay reason</th>
169 
                #end
170 
            </tr>
171 
        </thead>
172 
        <tbody>
173 
            #foreach($order in $action.getOrders())
174 
            #set($orderId = $order.getId())
175 
            #set($trClass = "table-tr-odd")
176 
            #if($velocityCount % 2 == 0)
177 
                #set($trClass = "table-tr-even")
178 
            #end
179 
            <tr id="order-row-$orderId" class="$trClass">
180 
                <td>
181 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
182 
                        $orderId
183 
                    </a>
184 
                </td>
185 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
186 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
187 
                <td>$order.getTotal_amount()</td>
188 
                <td>$order.getCustomer_mobilenumber()</td>
189 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
190 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
191 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
4241 anupam.sin 192 
                <td ><input type="button" value="Verify COD" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status CODButton"/> </td>
193 
                <td ><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCELED" class="display-cancel-order-popup CODButton"/> </td>
4105 mandeep.dh 194 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
195 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
196 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
197 
                #end
198 
            </tr>
199 
            #end
200 
        </tbody>
201 
    </table>
202 
</div>
203 
#end
4142 mandeep.dh 204 
<div id="bottom-infopane-lower">
205 
    <br />
206 
    <br />
207 
    <label class="heading">Activities</label><br />
4241 anupam.sin 208 
	<a name=currentActivity></a>
4142 mandeep.dh 209 
    <table id="activity-table" class="display">
210 
        <thead >
211 
            <tr class="table-tr-header">
212 
                <th >Activity Id</th>
213 
                <th >Type</th>
214 
                <th >Description</th>
215 
                <th >Timestamp</th>
216 
                <th >Created by</th>
217 
                <th >Assignee</th>
218 
                <th >Category</th>
219 
                <th >Status</th>
220 
                <th >Priority</th>
221 
                <th >Ticket Description</th>
222 
                <!--th >Customer Name</th>
223 
                <th >Customer Email Id</th>
224 
                <th >Customer Mobile No</th-->
225 
            </tr>
226 
        </thead>
227 
        <tbody >
228 
        #foreach($activity in $action.getActivities())
229 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
230 
            #set($trClass = "table-tr-odd")
231 
            #if($velocityCount % 2 == 0)
232 
                #set($trClass = "table-tr-even")
233 
            #end
234 
            <tr class="$trClass">
4241 anupam.sin 235 
				<td>
236 
					<a alt="Show Activity Description" title="Show Activity Description" href="#currentActivity" activityId="$activity.getId()" class="show-activity-description">
237 
                        $activity.getId()
238 
                    </a>
239 
				</td>
240 
                <!--<td class="truncated-text-for-activity-table">$activity.getId()</td>
241 
				-->
4142 mandeep.dh 242 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
4241 anupam.sin 243 
                <td id="activity-description" class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
4142 mandeep.dh 244 
                <td class="truncated-text-for-activity-table">$date</td>
245 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
246 
                #if($activity.isSetTicketAssigneeId())
247 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
248 
                #else
249 
                    <td class="truncated-text-for-activity-table">N/A</td>
250 
                #end
251 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
252 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
253 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
254 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
255 
                <!--td class="truncated-text-for-activity-table">
256 
                #if($activity.getCustomerName())
257 
                    $activity.getCustomerName()
258 
                #else
259 
                    N/A
260 
                #end
261 
                </td>
262 
                <td class="truncated-text-for-activity-table">
263 
                #if($activity.getCustomerEmailId())
264 
                    $activity.getCustomerEmailId()
265 
                #else
266 
                    N/A
267 
                #end
268 
                </td>
269 
                <td class="truncated-text-for-activity-table">
270 
                #if($activity.getCustomerMobileNumber())
271 
                    $activity.getCustomerMobileNumber()
272 
                #else
273 
                    N/A
274 
                #end
275 
                </td-->
276 
            </tr>
277 
        #end
278 
        </tbody>
279 
    </table>
280 
</div>
4241 anupam.sin 281 
<div id="activity-description-pane" class="activity-description-bg">
282 
</div>
4105 mandeep.dh 283 
<div id="bottom-infopane-middle">
4142 mandeep.dh 284 
    <br />
285 
    <br />
286 
    <label class="heading">Ticket details</label><br />
3090 mandeep.dh 287 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
288 
        <table>
289 
            <colgroup>
290 
                <col width="200px"/>
291 
                <col width="250px"/>
3106 mandeep.dh 292 
                <col width="120px"/>
3090 mandeep.dh 293 
                <col width="200px"/>
3106 mandeep.dh 294 
                <col width="300px"/>
3090 mandeep.dh 295 
            </colgroup>
3405 mandeep.dh 296 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 297 
            #set($user = $action.getUser())
298 
                <tr >
4142 mandeep.dh 299 
                    <td class="bold">Customer Name: </td>
3546 mandeep.dh 300 
                    <td >$user.getName()</td>
301 
                    <td ></td>
4142 mandeep.dh 302 
                    <td class="bold">Customer Mobile No: </td>
3853 mandeep.dh 303 
                    <td >
304 
                        #if($user.isSetMobileNumber())
305 
                            $user.getMobileNumber()
306 
                        #else
307 
                            N/A
308 
                        #end
309 
                    </td>
3546 mandeep.dh 310 
                </tr>
3405 mandeep.dh 311 
            #else
312 
                <tr >
4142 mandeep.dh 313 
                    <td class="bold">Customer Name: </td>
3405 mandeep.dh 314 
                    <td >
315 
                        #if($ticket.isSetCustomerName())
316 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
317 
                        #else
318 
                            <input type="text" name="customerName"/>
319 
                        #end
320 
                    </td>
321 
                    <td ></td>
4142 mandeep.dh 322 
                    <td class="bold">Customer Mobile No: </td>
3405 mandeep.dh 323 
                    <td >
324 
                        #if($ticket.isSetCustomerMobileNumber())
325 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
326 
                        #else
327 
                            <input type="text" name="customerMobileNumber"/>
328 
                        #end
329 
                    </td>
330 
                </tr>
331 
            #end
3090 mandeep.dh 332 
            <tr >
3106 mandeep.dh 333 
                <td ><label>Description:</label></td>
3578 mandeep.dh 334 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 335 
            </tr>
336 
            <tr >
3090 mandeep.dh 337 
                <td ><label>Category:</label></td>
338 
                <td >
3106 mandeep.dh 339 
                <select name="category" class="width10">
340 
                    #foreach( $category in $action.getTicketCategories() )
341 
                        #if($category.name() == $ticket.getCategory().name())
342 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 343 
                        #else
3106 mandeep.dh 344 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 345 
                        #end
346 
                    #end
347 
                </select>
348 
                </td>
349 
                <td></td>
3106 mandeep.dh 350 
                <td ><label>Order Id:</label></td>
351 
                <td >
3168 mandeep.dh 352 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 353 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
354 
                                $ticket.getOrderId()
355 
                        </a>
3106 mandeep.dh 356 
                    #else
357 
                        N/A
358 
                    #end
359 
                </td>
3090 mandeep.dh 360 
            </tr>
361 
            <tr >
362 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 363 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 364 
                    <td >
3106 mandeep.dh 365 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 366 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 367 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 368 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
369 
                            #else
370 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
371 
                            #end
372 
                        #end
373 
                    </select>
374 
                    </td>
3405 mandeep.dh 375 
                #else
4020 mandeep.dh 376 
                    <td >
377 
                        <select name="assigneeEmailId" class="width10">
378 
                            #if ($ticket.isSetAssigneeId())
379 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
380 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
381 
                            #else
382 
                                <option value="" selected="selected">N/A</option>
383 
                            #end
384 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
385 
                        </select>
386 
                    </td>
3090 mandeep.dh 387 
                #end
388 
                <td ></td>
3106 mandeep.dh 389 
                <td ><label>Created by:</label></td>
390 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 391 
            </tr>
392 
            <tr >
393 
                <td ><label>Status:</label></td>
394 
                <td >
3106 mandeep.dh 395 
                <select name="status" class="width10">
396 
                    #foreach( $status in $action.getTicketStatuses() )
397 
                        #if($status.name() == $ticket.getStatus().name())
398 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 399 
                        #else
3106 mandeep.dh 400 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 401 
                        #end
402 
                    #end
403 
                </select>
404 
                </td>
405 
                <td ></td>
406 
                <td ><label>Priority:</label></td>
407 
                <td >
3106 mandeep.dh 408 
                <select name="priority" class="width10">
409 
                    #foreach( $priority in $action.getTicketPriorities() )
410 
                        #if($priority.name() == $ticket.getPriority().name())
411 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 412 
                        #else
3106 mandeep.dh 413 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 414 
                        #end
415 
                    #end
416 
                </select>
417 
                </td>
418 
            </tr>
419 
            <tr >
3106 mandeep.dh 420 
                <td ><label>Activity Type:</label></td>
421 
                <td colspan="4">
3339 mandeep.dh 422 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 423 
                    #foreach( $type in $action.getActivityTypes() )
424 
                        #if($type.name() == "OTHER")
425 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 426 
                        #else
3106 mandeep.dh 427 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 428 
                        #end
429 
                    #end
430 
                </select>
431 
                </td>
3106 mandeep.dh 432 
                </td>
3090 mandeep.dh 433 
            </tr>
434 
            <tr >
3106 mandeep.dh 435 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 436 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 437 
            </tr>
438 
            <tr >
3090 mandeep.dh 439 
                <td colspan="2"></td>
440 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 441 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 442 
            </tr>
443 
        </table>
444 
    </form>
445 
</div>
3546 mandeep.dh 446 
<br />
3090 mandeep.dh 447 
</div>
3106 mandeep.dh 448 
#end
3546 mandeep.dh 449 
</div>
3106 mandeep.dh 450 
<script >
3499 mandeep.dh 451 
$(document).ready(
452 
    function () {
453 
        $(".truncated-text-for-activity-table").truncate({
454 
            width : 65,
455 
            addtitle : true
456 
        });
3546 mandeep.dh 457 
 
458 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 459 
            width : 85,
3546 mandeep.dh 460 
            addtitle : true
461 
        });
3499 mandeep.dh 462 
    }
463 
);
3390 mandeep.dh 464 
</script>