Subversion Repositories SmartDukaan

Rev

Rev 4142 | Rev 4267 | Go to most recent revision | Details | Compare with Previous | Last modification | View Log | RSS feed

Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
47 
            #foreach($item in $action.getEscalationMatrix())
48 
                #if($velocityCount % 2 != 0)
49 
                    <tr >
50 
                #end
51 
                <td>
52 
                #if($item.name().equals("SHIPPING_AND_DELIVERY"))
53 
                    <input type="radio" name="escalate" value="$item.name()" checked />
54 
                #else
55 
                    <input type="radio" name="escalate" value="$item.name()" />
56 
                #end
57 
                <label title="$item.getDescription()">$item.name()</label>
4020 mandeep.dh 58 
                </td>
4027 mandeep.dh 59 
                #if($velocityCount % 2 == 0)
60 
                    </ tr>
61 
                #end
62 
            #end
4020 mandeep.dh 63 
            <tr >
4027 mandeep.dh 64 
                <td colspan="2">
4020 mandeep.dh 65 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
66 
                </td>
67 
            </tr>
68 
            <tr >
4027 mandeep.dh 69 
                <td colspan="2">
4020 mandeep.dh 70 
                    <input type="submit" value="Escalate"/>
71 
                </td>
72 
            </tr>
73 
        </table>
74 
    </form>
75 
</div>
4241 anupam.sin 76 
<div id="cancel-cod-div" class="hidden">
77 
    <form id="cancel-cod-form">
78 
        <table class="display">
79 
            #foreach($item in $action.getCODCancelMatrix())
80 
                #if($velocityCount % 2 != 0)
81 
                    <tr >
82 
                #end
83 
                <td>
84 
                #if($item.name().equals("INVALID_CONTACT_DETAILS"))
85 
                    <input type="radio" name="cancelReason" value="$item.name()" checked />
86 
                #else
87 
                    <input type="radio" name="cancelReason" value="$item.name()" />
88 
                #end
89 
                <label title="$item.getDescription()">$item.name()</label>
90 
                </td>
91 
                #if($velocityCount % 2 == 0)
92 
                    </ tr>
93 
                #end
94 
            #end
95 
            <tr >
96 
                <td colspan="2">
97 
                    <textarea name="body" rows="5" cols="80" id="cancel-cod-body"></textarea>
98 
                </td>
99 
            </tr>
100 
            <tr >
101 
                <td colspan="2">
102 
                    <input type="submit" value="Cancel COD"/>
103 
                </td>
104 
            </tr>
105 
        </table>
106 
    </form>
107 
</div>
4105 mandeep.dh 108 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments()))
3090 mandeep.dh 109 
<div id="bottom-infopane-upper">
4142 mandeep.dh 110 
    <br />
111 
    <label class="heading">Orders</label><br />
4105 mandeep.dh 112 
    <table id="order-table" class="display">
113 
        <thead>
114 
            <tr>
115 
                <th>Order Id</th>
116 
                <th>Product</th>
117 
                <th>Created</th>
118 
                <th>Amount</th>
119 
                <th>Mobile No</th>
120 
                <th>Shipping Address</th>
121 
                <th>Expected delivery</th>
122 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
123 
                <th></th>
124 
                <th></th>
125 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
126 
                <th>Promised delivery</th>
127 
                <th>Delay reason</th>
128 
                #end
129 
            </tr>
130 
        </thead>
131 
        <tbody>
132 
            #foreach($order in $action.getOrders())
133 
            #set($orderId = $order.getId())
134 
            #set($trClass = "table-tr-odd")
135 
            #if($velocityCount % 2 == 0)
136 
                #set($trClass = "table-tr-even")
137 
            #end
138 
            <tr id="order-row-$orderId" class="$trClass">
139 
                <td>
140 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
141 
                        $orderId
142 
                    </a>
143 
                </td>
144 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
145 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
146 
                <td>$order.getTotal_amount()</td>
147 
                <td>$order.getCustomer_mobilenumber()</td>
148 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
149 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
150 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
4241 anupam.sin 151 
                <td ><input type="button" value="Verify COD" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status CODButton"/> </td>
152 
                <td ><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCELED" class="display-cancel-order-popup CODButton"/> </td>
4105 mandeep.dh 153 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
154 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
155 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
156 
                #end
157 
            </tr>
158 
            #end
159 
        </tbody>
160 
    </table>
161 
</div>
162 
#end
4142 mandeep.dh 163 
<div id="bottom-infopane-lower">
164 
    <br />
165 
    <br />
166 
    <label class="heading">Activities</label><br />
4241 anupam.sin 167 
	<a name=currentActivity></a>
4142 mandeep.dh 168 
    <table id="activity-table" class="display">
169 
        <thead >
170 
            <tr class="table-tr-header">
171 
                <th >Activity Id</th>
172 
                <th >Type</th>
173 
                <th >Description</th>
174 
                <th >Timestamp</th>
175 
                <th >Created by</th>
176 
                <th >Assignee</th>
177 
                <th >Category</th>
178 
                <th >Status</th>
179 
                <th >Priority</th>
180 
                <th >Ticket Description</th>
181 
                <!--th >Customer Name</th>
182 
                <th >Customer Email Id</th>
183 
                <th >Customer Mobile No</th-->
184 
            </tr>
185 
        </thead>
186 
        <tbody >
187 
        #foreach($activity in $action.getActivities())
188 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
189 
            #set($trClass = "table-tr-odd")
190 
            #if($velocityCount % 2 == 0)
191 
                #set($trClass = "table-tr-even")
192 
            #end
193 
            <tr class="$trClass">
4241 anupam.sin 194 
				<td>
195 
					<a alt="Show Activity Description" title="Show Activity Description" href="#currentActivity" activityId="$activity.getId()" class="show-activity-description">
196 
                        $activity.getId()
197 
                    </a>
198 
				</td>
199 
                <!--<td class="truncated-text-for-activity-table">$activity.getId()</td>
200 
				-->
4142 mandeep.dh 201 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
4241 anupam.sin 202 
                <td id="activity-description" class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
4142 mandeep.dh 203 
                <td class="truncated-text-for-activity-table">$date</td>
204 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
205 
                #if($activity.isSetTicketAssigneeId())
206 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
207 
                #else
208 
                    <td class="truncated-text-for-activity-table">N/A</td>
209 
                #end
210 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
211 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
212 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
213 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
214 
                <!--td class="truncated-text-for-activity-table">
215 
                #if($activity.getCustomerName())
216 
                    $activity.getCustomerName()
217 
                #else
218 
                    N/A
219 
                #end
220 
                </td>
221 
                <td class="truncated-text-for-activity-table">
222 
                #if($activity.getCustomerEmailId())
223 
                    $activity.getCustomerEmailId()
224 
                #else
225 
                    N/A
226 
                #end
227 
                </td>
228 
                <td class="truncated-text-for-activity-table">
229 
                #if($activity.getCustomerMobileNumber())
230 
                    $activity.getCustomerMobileNumber()
231 
                #else
232 
                    N/A
233 
                #end
234 
                </td-->
235 
            </tr>
236 
        #end
237 
        </tbody>
238 
    </table>
239 
</div>
4241 anupam.sin 240 
<div id="activity-description-pane" class="activity-description-bg">
241 
</div>
4105 mandeep.dh 242 
<div id="bottom-infopane-middle">
4142 mandeep.dh 243 
    <br />
244 
    <br />
245 
    <label class="heading">Ticket details</label><br />
3090 mandeep.dh 246 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
247 
        <table>
248 
            <colgroup>
249 
                <col width="200px"/>
250 
                <col width="250px"/>
3106 mandeep.dh 251 
                <col width="120px"/>
3090 mandeep.dh 252 
                <col width="200px"/>
3106 mandeep.dh 253 
                <col width="300px"/>
3090 mandeep.dh 254 
            </colgroup>
3405 mandeep.dh 255 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 256 
            #set($user = $action.getUser())
257 
                <tr >
4142 mandeep.dh 258 
                    <td class="bold">Customer Name: </td>
3546 mandeep.dh 259 
                    <td >$user.getName()</td>
260 
                    <td ></td>
4142 mandeep.dh 261 
                    <td class="bold">Customer Mobile No: </td>
3853 mandeep.dh 262 
                    <td >
263 
                        #if($user.isSetMobileNumber())
264 
                            $user.getMobileNumber()
265 
                        #else
266 
                            N/A
267 
                        #end
268 
                    </td>
3546 mandeep.dh 269 
                </tr>
3405 mandeep.dh 270 
            #else
271 
                <tr >
4142 mandeep.dh 272 
                    <td class="bold">Customer Name: </td>
3405 mandeep.dh 273 
                    <td >
274 
                        #if($ticket.isSetCustomerName())
275 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
276 
                        #else
277 
                            <input type="text" name="customerName"/>
278 
                        #end
279 
                    </td>
280 
                    <td ></td>
4142 mandeep.dh 281 
                    <td class="bold">Customer Mobile No: </td>
3405 mandeep.dh 282 
                    <td >
283 
                        #if($ticket.isSetCustomerMobileNumber())
284 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
285 
                        #else
286 
                            <input type="text" name="customerMobileNumber"/>
287 
                        #end
288 
                    </td>
289 
                </tr>
290 
            #end
3090 mandeep.dh 291 
            <tr >
3106 mandeep.dh 292 
                <td ><label>Description:</label></td>
3578 mandeep.dh 293 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 294 
            </tr>
295 
            <tr >
3090 mandeep.dh 296 
                <td ><label>Category:</label></td>
297 
                <td >
3106 mandeep.dh 298 
                <select name="category" class="width10">
299 
                    #foreach( $category in $action.getTicketCategories() )
300 
                        #if($category.name() == $ticket.getCategory().name())
301 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 302 
                        #else
3106 mandeep.dh 303 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 304 
                        #end
305 
                    #end
306 
                </select>
307 
                </td>
308 
                <td></td>
3106 mandeep.dh 309 
                <td ><label>Order Id:</label></td>
310 
                <td >
3168 mandeep.dh 311 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 312 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
313 
                                $ticket.getOrderId()
314 
                        </a>
3106 mandeep.dh 315 
                    #else
316 
                        N/A
317 
                    #end
318 
                </td>
3090 mandeep.dh 319 
            </tr>
320 
            <tr >
321 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 322 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 323 
                    <td >
3106 mandeep.dh 324 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 325 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 326 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 327 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
328 
                            #else
329 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
330 
                            #end
331 
                        #end
332 
                    </select>
333 
                    </td>
3405 mandeep.dh 334 
                #else
4020 mandeep.dh 335 
                    <td >
336 
                        <select name="assigneeEmailId" class="width10">
337 
                            #if ($ticket.isSetAssigneeId())
338 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
339 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
340 
                            #else
341 
                                <option value="" selected="selected">N/A</option>
342 
                            #end
343 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
344 
                        </select>
345 
                    </td>
3090 mandeep.dh 346 
                #end
347 
                <td ></td>
3106 mandeep.dh 348 
                <td ><label>Created by:</label></td>
349 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 350 
            </tr>
351 
            <tr >
352 
                <td ><label>Status:</label></td>
353 
                <td >
3106 mandeep.dh 354 
                <select name="status" class="width10">
355 
                    #foreach( $status in $action.getTicketStatuses() )
356 
                        #if($status.name() == $ticket.getStatus().name())
357 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 358 
                        #else
3106 mandeep.dh 359 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 360 
                        #end
361 
                    #end
362 
                </select>
363 
                </td>
364 
                <td ></td>
365 
                <td ><label>Priority:</label></td>
366 
                <td >
3106 mandeep.dh 367 
                <select name="priority" class="width10">
368 
                    #foreach( $priority in $action.getTicketPriorities() )
369 
                        #if($priority.name() == $ticket.getPriority().name())
370 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 371 
                        #else
3106 mandeep.dh 372 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 373 
                        #end
374 
                    #end
375 
                </select>
376 
                </td>
377 
            </tr>
378 
            <tr >
3106 mandeep.dh 379 
                <td ><label>Activity Type:</label></td>
380 
                <td colspan="4">
3339 mandeep.dh 381 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 382 
                    #foreach( $type in $action.getActivityTypes() )
383 
                        #if($type.name() == "OTHER")
384 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 385 
                        #else
3106 mandeep.dh 386 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 387 
                        #end
388 
                    #end
389 
                </select>
390 
                </td>
3106 mandeep.dh 391 
                </td>
3090 mandeep.dh 392 
            </tr>
393 
            <tr >
3106 mandeep.dh 394 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 395 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 396 
            </tr>
397 
            <tr >
3090 mandeep.dh 398 
                <td colspan="2"></td>
399 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 400 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 401 
            </tr>
402 
        </table>
403 
    </form>
404 
</div>
3546 mandeep.dh 405 
<br />
3090 mandeep.dh 406 
</div>
3106 mandeep.dh 407 
#end
3546 mandeep.dh 408 
</div>
3106 mandeep.dh 409 
<script >
3499 mandeep.dh 410 
$(document).ready(
411 
    function () {
412 
        $(".truncated-text-for-activity-table").truncate({
413 
            width : 65,
414 
            addtitle : true
415 
        });
3546 mandeep.dh 416 
 
417 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 418 
            width : 85,
3546 mandeep.dh 419 
            addtitle : true
420 
        });
3499 mandeep.dh 421 
    }
422 
);
3390 mandeep.dh 423 
</script>