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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
47 
            #foreach($item in $action.getEscalationMatrix())
48 
                #if($velocityCount % 2 != 0)
49 
                    <tr >
50 
                #end
51 
                <td>
52 
                #if($item.name().equals("SHIPPING_AND_DELIVERY"))
53 
                    <input type="radio" name="escalate" value="$item.name()" checked />
54 
                #else
55 
                    <input type="radio" name="escalate" value="$item.name()" />
56 
                #end
57 
                <label title="$item.getDescription()">$item.name()</label>
4020 mandeep.dh 58 
                </td>
4027 mandeep.dh 59 
                #if($velocityCount % 2 == 0)
60 
                    </ tr>
61 
                #end
62 
            #end
4020 mandeep.dh 63 
            <tr >
4027 mandeep.dh 64 
                <td colspan="2">
4020 mandeep.dh 65 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
66 
                </td>
67 
            </tr>
68 
            <tr >
4027 mandeep.dh 69 
                <td colspan="2">
4020 mandeep.dh 70 
                    <input type="submit" value="Escalate"/>
71 
                </td>
72 
            </tr>
73 
        </table>
74 
    </form>
75 
</div>
4105 mandeep.dh 76 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments()))
3090 mandeep.dh 77 
<div id="bottom-infopane-upper">
4142 mandeep.dh 78 
    <br />
79 
    <label class="heading">Orders</label><br />
4105 mandeep.dh 80 
    <table id="order-table" class="display">
81 
        <thead>
82 
            <tr>
83 
                <th>Order Id</th>
84 
                <th>Product</th>
85 
                <th>Created</th>
86 
                <th>Amount</th>
87 
                <th>Mobile No</th>
88 
                <th>Shipping Address</th>
89 
                <th>Expected delivery</th>
90 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
91 
                <th></th>
92 
                <th></th>
93 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
94 
                <th>Promised delivery</th>
95 
                <th>Delay reason</th>
96 
                #end
97 
            </tr>
98 
        </thead>
99 
        <tbody>
100 
            #foreach($order in $action.getOrders())
101 
            #set($orderId = $order.getId())
102 
            #set($trClass = "table-tr-odd")
103 
            #if($velocityCount % 2 == 0)
104 
                #set($trClass = "table-tr-even")
105 
            #end
106 
            <tr id="order-row-$orderId" class="$trClass">
107 
                <td>
108 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
109 
                        $orderId
110 
                    </a>
111 
                </td>
112 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
113 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
114 
                <td>$order.getTotal_amount()</td>
115 
                <td>$order.getCustomer_mobilenumber()</td>
116 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
117 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
118 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
4142 mandeep.dh 119 
                <td ><input type="button" value="Verify COD" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status"/> </td>
4105 mandeep.dh 120 
                <td ><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCELED" class="update-order-status"/> </td>
121 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
122 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
123 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
124 
                #end
125 
            </tr>
126 
            #end
127 
        </tbody>
128 
    </table>
129 
</div>
130 
#end
4142 mandeep.dh 131 
<div id="bottom-infopane-lower">
132 
    <br />
133 
    <br />
134 
    <label class="heading">Activities</label><br />
135 
    <table id="activity-table" class="display">
136 
        <thead >
137 
            <tr class="table-tr-header">
138 
                <th >Activity Id</th>
139 
                <th >Type</th>
140 
                <th >Description</th>
141 
                <th >Timestamp</th>
142 
                <th >Created by</th>
143 
                <th >Assignee</th>
144 
                <th >Category</th>
145 
                <th >Status</th>
146 
                <th >Priority</th>
147 
                <th >Ticket Description</th>
148 
                <!--th >Customer Name</th>
149 
                <th >Customer Email Id</th>
150 
                <th >Customer Mobile No</th-->
151 
            </tr>
152 
        </thead>
153 
        <tbody >
154 
        #foreach($activity in $action.getActivities())
155 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
156 
            #set($trClass = "table-tr-odd")
157 
            #if($velocityCount % 2 == 0)
158 
                #set($trClass = "table-tr-even")
159 
            #end
160 
            <tr class="$trClass">
161 
                <td class="truncated-text-for-activity-table">$activity.getId()</td>
162 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
163 
                <td class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
164 
                <td class="truncated-text-for-activity-table">$date</td>
165 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
166 
                #if($activity.isSetTicketAssigneeId())
167 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
168 
                #else
169 
                    <td class="truncated-text-for-activity-table">N/A</td>
170 
                #end
171 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
172 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
173 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
174 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
175 
                <!--td class="truncated-text-for-activity-table">
176 
                #if($activity.getCustomerName())
177 
                    $activity.getCustomerName()
178 
                #else
179 
                    N/A
180 
                #end
181 
                </td>
182 
                <td class="truncated-text-for-activity-table">
183 
                #if($activity.getCustomerEmailId())
184 
                    $activity.getCustomerEmailId()
185 
                #else
186 
                    N/A
187 
                #end
188 
                </td>
189 
                <td class="truncated-text-for-activity-table">
190 
                #if($activity.getCustomerMobileNumber())
191 
                    $activity.getCustomerMobileNumber()
192 
                #else
193 
                    N/A
194 
                #end
195 
                </td-->
196 
            </tr>
197 
        #end
198 
        </tbody>
199 
    </table>
200 
</div>
4105 mandeep.dh 201 
<div id="bottom-infopane-middle">
4142 mandeep.dh 202 
    <br />
203 
    <br />
204 
    <label class="heading">Ticket details</label><br />
3090 mandeep.dh 205 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
206 
        <table>
207 
            <colgroup>
208 
                <col width="200px"/>
209 
                <col width="250px"/>
3106 mandeep.dh 210 
                <col width="120px"/>
3090 mandeep.dh 211 
                <col width="200px"/>
3106 mandeep.dh 212 
                <col width="300px"/>
3090 mandeep.dh 213 
            </colgroup>
3405 mandeep.dh 214 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 215 
            #set($user = $action.getUser())
216 
                <tr >
4142 mandeep.dh 217 
                    <td class="bold">Customer Name: </td>
3546 mandeep.dh 218 
                    <td >$user.getName()</td>
219 
                    <td ></td>
4142 mandeep.dh 220 
                    <td class="bold">Customer Mobile No: </td>
3853 mandeep.dh 221 
                    <td >
222 
                        #if($user.isSetMobileNumber())
223 
                            $user.getMobileNumber()
224 
                        #else
225 
                            N/A
226 
                        #end
227 
                    </td>
3546 mandeep.dh 228 
                </tr>
3405 mandeep.dh 229 
            #else
230 
                <tr >
4142 mandeep.dh 231 
                    <td class="bold">Customer Name: </td>
3405 mandeep.dh 232 
                    <td >
233 
                        #if($ticket.isSetCustomerName())
234 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
235 
                        #else
236 
                            <input type="text" name="customerName"/>
237 
                        #end
238 
                    </td>
239 
                    <td ></td>
4142 mandeep.dh 240 
                    <td class="bold">Customer Mobile No: </td>
3405 mandeep.dh 241 
                    <td >
242 
                        #if($ticket.isSetCustomerMobileNumber())
243 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
244 
                        #else
245 
                            <input type="text" name="customerMobileNumber"/>
246 
                        #end
247 
                    </td>
248 
                </tr>
249 
            #end
3090 mandeep.dh 250 
            <tr >
3106 mandeep.dh 251 
                <td ><label>Description:</label></td>
3578 mandeep.dh 252 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 253 
            </tr>
254 
            <tr >
3090 mandeep.dh 255 
                <td ><label>Category:</label></td>
256 
                <td >
3106 mandeep.dh 257 
                <select name="category" class="width10">
258 
                    #foreach( $category in $action.getTicketCategories() )
259 
                        #if($category.name() == $ticket.getCategory().name())
260 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 261 
                        #else
3106 mandeep.dh 262 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 263 
                        #end
264 
                    #end
265 
                </select>
266 
                </td>
267 
                <td></td>
3106 mandeep.dh 268 
                <td ><label>Order Id:</label></td>
269 
                <td >
3168 mandeep.dh 270 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 271 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
272 
                                $ticket.getOrderId()
273 
                        </a>
3106 mandeep.dh 274 
                    #else
275 
                        N/A
276 
                    #end
277 
                </td>
3090 mandeep.dh 278 
            </tr>
279 
            <tr >
280 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 281 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 282 
                    <td >
3106 mandeep.dh 283 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 284 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 285 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 286 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
287 
                            #else
288 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
289 
                            #end
290 
                        #end
291 
                    </select>
292 
                    </td>
3405 mandeep.dh 293 
                #else
4020 mandeep.dh 294 
                    <td >
295 
                        <select name="assigneeEmailId" class="width10">
296 
                            #if ($ticket.isSetAssigneeId())
297 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
298 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
299 
                            #else
300 
                                <option value="" selected="selected">N/A</option>
301 
                            #end
302 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
303 
                        </select>
304 
                    </td>
3090 mandeep.dh 305 
                #end
306 
                <td ></td>
3106 mandeep.dh 307 
                <td ><label>Created by:</label></td>
308 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 309 
            </tr>
310 
            <tr >
311 
                <td ><label>Status:</label></td>
312 
                <td >
3106 mandeep.dh 313 
                <select name="status" class="width10">
314 
                    #foreach( $status in $action.getTicketStatuses() )
315 
                        #if($status.name() == $ticket.getStatus().name())
316 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 317 
                        #else
3106 mandeep.dh 318 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 319 
                        #end
320 
                    #end
321 
                </select>
322 
                </td>
323 
                <td ></td>
324 
                <td ><label>Priority:</label></td>
325 
                <td >
3106 mandeep.dh 326 
                <select name="priority" class="width10">
327 
                    #foreach( $priority in $action.getTicketPriorities() )
328 
                        #if($priority.name() == $ticket.getPriority().name())
329 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 330 
                        #else
3106 mandeep.dh 331 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 332 
                        #end
333 
                    #end
334 
                </select>
335 
                </td>
336 
            </tr>
337 
            <tr >
3106 mandeep.dh 338 
                <td ><label>Activity Type:</label></td>
339 
                <td colspan="4">
3339 mandeep.dh 340 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 341 
                    #foreach( $type in $action.getActivityTypes() )
342 
                        #if($type.name() == "OTHER")
343 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 344 
                        #else
3106 mandeep.dh 345 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 346 
                        #end
347 
                    #end
348 
                </select>
349 
                </td>
3106 mandeep.dh 350 
                </td>
3090 mandeep.dh 351 
            </tr>
352 
            <tr >
3106 mandeep.dh 353 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 354 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 355 
            </tr>
356 
            <tr >
3090 mandeep.dh 357 
                <td colspan="2"></td>
358 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 359 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 360 
            </tr>
361 
        </table>
362 
    </form>
363 
</div>
3546 mandeep.dh 364 
<br />
3090 mandeep.dh 365 
</div>
3106 mandeep.dh 366 
#end
3546 mandeep.dh 367 
</div>
3106 mandeep.dh 368 
<script >
3499 mandeep.dh 369 
$(document).ready(
370 
    function () {
371 
        $(".truncated-text-for-activity-table").truncate({
372 
            width : 65,
373 
            addtitle : true
374 
        });
3546 mandeep.dh 375 
 
376 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 377 
            width : 85,
3546 mandeep.dh 378 
            addtitle : true
379 
        });
3499 mandeep.dh 380 
    }
381 
);
3390 mandeep.dh 382 
</script>