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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
47 
            #foreach($item in $action.getEscalationMatrix())
48 
                #if($velocityCount % 2 != 0)
49 
                    <tr >
50 
                #end
51 
                <td>
52 
                #if($item.name().equals("SHIPPING_AND_DELIVERY"))
53 
                    <input type="radio" name="escalate" value="$item.name()" checked />
54 
                #else
55 
                    <input type="radio" name="escalate" value="$item.name()" />
56 
                #end
57 
                <label title="$item.getDescription()">$item.name()</label>
4020 mandeep.dh 58 
                </td>
4027 mandeep.dh 59 
                #if($velocityCount % 2 == 0)
60 
                    </ tr>
61 
                #end
62 
            #end
4020 mandeep.dh 63 
            <tr >
4027 mandeep.dh 64 
                <td colspan="2">
4020 mandeep.dh 65 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
66 
                </td>
67 
            </tr>
68 
            <tr >
4027 mandeep.dh 69 
                <td colspan="2">
4020 mandeep.dh 70 
                    <input type="submit" value="Escalate"/>
71 
                </td>
72 
            </tr>
73 
        </table>
74 
    </form>
75 
</div>
4105 mandeep.dh 76 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments()))
77 
<h2 >Orders</h2>
3090 mandeep.dh 78 
<div id="bottom-infopane-upper">
4105 mandeep.dh 79 
    <table id="order-table" class="display">
80 
        <thead>
81 
            <tr>
82 
                <th>Order Id</th>
83 
                <th>Product</th>
84 
                <th>Created</th>
85 
                <th>Amount</th>
86 
                <th>Mobile No</th>
87 
                <th>Shipping Address</th>
88 
                <th>Expected delivery</th>
89 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
90 
                <th></th>
91 
                <th></th>
92 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
93 
                <th>Promised delivery</th>
94 
                <th>Delay reason</th>
95 
                #end
96 
            </tr>
97 
        </thead>
98 
        <tbody>
99 
            #foreach($order in $action.getOrders())
100 
            #set($orderId = $order.getId())
101 
            #set($trClass = "table-tr-odd")
102 
            #if($velocityCount % 2 == 0)
103 
                #set($trClass = "table-tr-even")
104 
            #end
105 
            <tr id="order-row-$orderId" class="$trClass">
106 
                <td>
107 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
108 
                        $orderId
109 
                    </a>
110 
                </td>
111 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
112 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
113 
                <td>$order.getTotal_amount()</td>
114 
                <td>$order.getCustomer_mobilenumber()</td>
115 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
116 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
117 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
118 
                <td ><input type="button" value="COD verified" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status"/> </td>
119 
                <td ><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCELED" class="update-order-status"/> </td>
120 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
121 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
122 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
123 
                #end
124 
            </tr>
125 
            #end
126 
        </tbody>
127 
    </table>
128 
</div>
129 
#end
130 
<br />
131 
<div id="bottom-infopane-middle">
3090 mandeep.dh 132 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
133 
        <table>
134 
            <colgroup>
135 
                <col width="200px"/>
136 
                <col width="250px"/>
3106 mandeep.dh 137 
                <col width="120px"/>
3090 mandeep.dh 138 
                <col width="200px"/>
3106 mandeep.dh 139 
                <col width="300px"/>
3090 mandeep.dh 140 
            </colgroup>
3405 mandeep.dh 141 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 142 
            #set($user = $action.getUser())
143 
                <tr >
144 
                    <td >Customer Name: </td>
145 
                    <td >$user.getName()</td>
146 
                    <td ></td>
147 
                    <td >Customer Mobile No: </td>
3853 mandeep.dh 148 
                    <td >
149 
                        #if($user.isSetMobileNumber())
150 
                            $user.getMobileNumber()
151 
                        #else
152 
                            N/A
153 
                        #end
154 
                    </td>
3546 mandeep.dh 155 
                </tr>
3405 mandeep.dh 156 
            #else
157 
                <tr >
158 
                    <td >Customer Name: </td>
159 
                    <td >
160 
                        #if($ticket.isSetCustomerName())
161 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
162 
                        #else
163 
                            <input type="text" name="customerName"/>
164 
                        #end
165 
                    </td>
166 
                    <td ></td>
167 
                    <td >Customer Mobile No: </td>
168 
                    <td >
169 
                        #if($ticket.isSetCustomerMobileNumber())
170 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
171 
                        #else
172 
                            <input type="text" name="customerMobileNumber"/>
173 
                        #end
174 
                    </td>
175 
                </tr>
176 
            #end
3090 mandeep.dh 177 
            <tr >
3106 mandeep.dh 178 
                <td ><label>Description:</label></td>
3578 mandeep.dh 179 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 180 
            </tr>
181 
            <tr >
3090 mandeep.dh 182 
                <td ><label>Category:</label></td>
183 
                <td >
3106 mandeep.dh 184 
                <select name="category" class="width10">
185 
                    #foreach( $category in $action.getTicketCategories() )
186 
                        #if($category.name() == $ticket.getCategory().name())
187 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 188 
                        #else
3106 mandeep.dh 189 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 190 
                        #end
191 
                    #end
192 
                </select>
193 
                </td>
194 
                <td></td>
3106 mandeep.dh 195 
                <td ><label>Order Id:</label></td>
196 
                <td >
3168 mandeep.dh 197 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 198 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
199 
                                $ticket.getOrderId()
200 
                        </a>
3106 mandeep.dh 201 
                    #else
202 
                        N/A
203 
                    #end
204 
                </td>
3090 mandeep.dh 205 
            </tr>
206 
            <tr >
207 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 208 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 209 
                    <td >
3106 mandeep.dh 210 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 211 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 212 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 213 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
214 
                            #else
215 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
216 
                            #end
217 
                        #end
218 
                    </select>
219 
                    </td>
3405 mandeep.dh 220 
                #else
4020 mandeep.dh 221 
                    <td >
222 
                        <select name="assigneeEmailId" class="width10">
223 
                            #if ($ticket.isSetAssigneeId())
224 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
225 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
226 
                            #else
227 
                                <option value="" selected="selected">N/A</option>
228 
                            #end
229 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
230 
                        </select>
231 
                    </td>
3090 mandeep.dh 232 
                #end
233 
                <td ></td>
3106 mandeep.dh 234 
                <td ><label>Created by:</label></td>
235 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 236 
            </tr>
237 
            <tr >
238 
                <td ><label>Status:</label></td>
239 
                <td >
3106 mandeep.dh 240 
                <select name="status" class="width10">
241 
                    #foreach( $status in $action.getTicketStatuses() )
242 
                        #if($status.name() == $ticket.getStatus().name())
243 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 244 
                        #else
3106 mandeep.dh 245 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 246 
                        #end
247 
                    #end
248 
                </select>
249 
                </td>
250 
                <td ></td>
251 
                <td ><label>Priority:</label></td>
252 
                <td >
3106 mandeep.dh 253 
                <select name="priority" class="width10">
254 
                    #foreach( $priority in $action.getTicketPriorities() )
255 
                        #if($priority.name() == $ticket.getPriority().name())
256 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 257 
                        #else
3106 mandeep.dh 258 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 259 
                        #end
260 
                    #end
261 
                </select>
262 
                </td>
263 
            </tr>
264 
            <tr >
3106 mandeep.dh 265 
                <td ><label>Activity Type:</label></td>
266 
                <td colspan="4">
3339 mandeep.dh 267 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 268 
                    #foreach( $type in $action.getActivityTypes() )
269 
                        #if($type.name() == "OTHER")
270 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 271 
                        #else
3106 mandeep.dh 272 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 273 
                        #end
274 
                    #end
275 
                </select>
276 
                </td>
3106 mandeep.dh 277 
                </td>
3090 mandeep.dh 278 
            </tr>
279 
            <tr >
3106 mandeep.dh 280 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 281 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 282 
            </tr>
283 
            <tr >
3090 mandeep.dh 284 
                <td colspan="2"></td>
285 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 286 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 287 
            </tr>
288 
        </table>
289 
    </form>
290 
</div>
3546 mandeep.dh 291 
<br />
3090 mandeep.dh 292 
<h2 >Activities</h2>
293 
<div id="bottom-infopane-lower">
3499 mandeep.dh 294 
    <table id="activity-table" class="display">
3090 mandeep.dh 295 
        <thead >
3106 mandeep.dh 296 
            <tr class="table-tr-header">
3090 mandeep.dh 297 
                <th >Activity Id</th>
3106 mandeep.dh 298 
                <th >Type</th>
3090 mandeep.dh 299 
                <th >Description</th>
3106 mandeep.dh 300 
                <th >Timestamp</th>
301 
                <th >Created by</th>
302 
                <th >Assignee</th>
3090 mandeep.dh 303 
                <th >Category</th>
304 
                <th >Status</th>
305 
                <th >Priority</th>
3106 mandeep.dh 306 
                <th >Ticket Description</th>
3405 mandeep.dh 307 
                <!--th >Customer Name</th>
308 
                <th >Customer Email Id</th>
309 
                <th >Customer Mobile No</th-->
3090 mandeep.dh 310 
            </tr>
311 
        </thead>
312 
        <tbody >
313 
        #foreach($activity in $action.getActivities())
3106 mandeep.dh 314 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
315 
            #set($trClass = "table-tr-odd")
316 
            #if($velocityCount % 2 == 0)
317 
                #set($trClass = "table-tr-even")
318 
            #end
319 
            <tr class="$trClass">
3499 mandeep.dh 320 
                <td class="truncated-text-for-activity-table">$activity.getId()</td>
321 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
322 
                <td class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
323 
                <td class="truncated-text-for-activity-table">$date</td>
324 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
3168 mandeep.dh 325 
                #if($activity.isSetTicketAssigneeId())
3499 mandeep.dh 326 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
3168 mandeep.dh 327 
                #else
3499 mandeep.dh 328 
                    <td class="truncated-text-for-activity-table">N/A</td>
3168 mandeep.dh 329 
                #end
3499 mandeep.dh 330 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
331 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
332 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
333 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
334 
                <!--td class="truncated-text-for-activity-table">
3405 mandeep.dh 335 
                #if($activity.getCustomerName())
336 
                    $activity.getCustomerName()
337 
                #else
338 
                    N/A
339 
                #end
340 
                </td>
3499 mandeep.dh 341 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 342 
                #if($activity.getCustomerEmailId())
343 
                    $activity.getCustomerEmailId()
344 
                #else
345 
                    N/A
346 
                #end
347 
                </td>
3499 mandeep.dh 348 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 349 
                #if($activity.getCustomerMobileNumber())
350 
                    $activity.getCustomerMobileNumber()
351 
                #else
352 
                    N/A
353 
                #end
3546 mandeep.dh 354 
                </td-->
3090 mandeep.dh 355 
            </tr>
356 
        #end
357 
        </tbody>
358 
    </table>
359 
</div>
3106 mandeep.dh 360 
</div>
361 
#end
3546 mandeep.dh 362 
</div>
3106 mandeep.dh 363 
<script >
3499 mandeep.dh 364 
$(document).ready(
365 
    function () {
366 
        $(".truncated-text-for-activity-table").truncate({
367 
            width : 65,
368 
            addtitle : true
369 
        });
3546 mandeep.dh 370 
 
371 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 372 
            width : 85,
3546 mandeep.dh 373 
            addtitle : true
374 
        });
3499 mandeep.dh 375 
    }
376 
);
3390 mandeep.dh 377 
</script>