Subversion Repositories SmartDukaan

Rev

Rev 4020 | Rev 4105 | Go to most recent revision | Details | Compare with Previous | Last modification | View Log | RSS feed

Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
47 
            #foreach($item in $action.getEscalationMatrix())
48 
                #if($velocityCount % 2 != 0)
49 
                    <tr >
50 
                #end
51 
                <td>
52 
                #if($item.name().equals("SHIPPING_AND_DELIVERY"))
53 
                    <input type="radio" name="escalate" value="$item.name()" checked />
54 
                #else
55 
                    <input type="radio" name="escalate" value="$item.name()" />
56 
                #end
57 
                <label title="$item.getDescription()">$item.name()</label>
4020 mandeep.dh 58 
                </td>
4027 mandeep.dh 59 
                #if($velocityCount % 2 == 0)
60 
                    </ tr>
61 
                #end
62 
            #end
4020 mandeep.dh 63 
            <tr >
4027 mandeep.dh 64 
                <td colspan="2">
4020 mandeep.dh 65 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
66 
                </td>
67 
            </tr>
68 
            <tr >
4027 mandeep.dh 69 
                <td colspan="2">
4020 mandeep.dh 70 
                    <input type="submit" value="Escalate"/>
71 
                </td>
72 
            </tr>
73 
        </table>
74 
    </form>
75 
</div>
3090 mandeep.dh 76 
<div id="bottom-infopane-upper">
77 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
78 
        <table>
79 
            <colgroup>
80 
                <col width="200px"/>
81 
                <col width="250px"/>
3106 mandeep.dh 82 
                <col width="120px"/>
3090 mandeep.dh 83 
                <col width="200px"/>
3106 mandeep.dh 84 
                <col width="300px"/>
3090 mandeep.dh 85 
            </colgroup>
3405 mandeep.dh 86 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 87 
            #set($user = $action.getUser())
88 
                <tr >
89 
                    <td >Customer Name: </td>
90 
                    <td >$user.getName()</td>
91 
                    <td ></td>
92 
                    <td >Customer Mobile No: </td>
3853 mandeep.dh 93 
                    <td >
94 
                        #if($user.isSetMobileNumber())
95 
                            $user.getMobileNumber()
96 
                        #else
97 
                            N/A
98 
                        #end
99 
                    </td>
3546 mandeep.dh 100 
                </tr>
3405 mandeep.dh 101 
            #else
102 
                <tr >
103 
                    <td >Customer Name: </td>
104 
                    <td >
105 
                        #if($ticket.isSetCustomerName())
106 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
107 
                        #else
108 
                            <input type="text" name="customerName"/>
109 
                        #end
110 
                    </td>
111 
                    <td ></td>
112 
                    <td >Customer Mobile No: </td>
113 
                    <td >
114 
                        #if($ticket.isSetCustomerMobileNumber())
115 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
116 
                        #else
117 
                            <input type="text" name="customerMobileNumber"/>
118 
                        #end
119 
                    </td>
120 
                </tr>
121 
            #end
3090 mandeep.dh 122 
            <tr >
3106 mandeep.dh 123 
                <td ><label>Description:</label></td>
3578 mandeep.dh 124 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 125 
            </tr>
126 
            <tr >
3090 mandeep.dh 127 
                <td ><label>Category:</label></td>
128 
                <td >
3106 mandeep.dh 129 
                <select name="category" class="width10">
130 
                    #foreach( $category in $action.getTicketCategories() )
131 
                        #if($category.name() == $ticket.getCategory().name())
132 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 133 
                        #else
3106 mandeep.dh 134 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 135 
                        #end
136 
                    #end
137 
                </select>
138 
                </td>
139 
                <td></td>
3106 mandeep.dh 140 
                <td ><label>Order Id:</label></td>
141 
                <td >
3168 mandeep.dh 142 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 143 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
144 
                                $ticket.getOrderId()
145 
                        </a>
3106 mandeep.dh 146 
                    #else
147 
                        N/A
148 
                    #end
149 
                </td>
3090 mandeep.dh 150 
            </tr>
151 
            <tr >
152 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 153 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 154 
                    <td >
3106 mandeep.dh 155 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 156 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 157 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 158 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
159 
                            #else
160 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
161 
                            #end
162 
                        #end
163 
                    </select>
164 
                    </td>
3405 mandeep.dh 165 
                #else
4020 mandeep.dh 166 
                    <td >
167 
                        <select name="assigneeEmailId" class="width10">
168 
                            #if ($ticket.isSetAssigneeId())
169 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
170 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
171 
                            #else
172 
                                <option value="" selected="selected">N/A</option>
173 
                            #end
174 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
175 
                        </select>
176 
                    </td>
3090 mandeep.dh 177 
                #end
178 
                <td ></td>
3106 mandeep.dh 179 
                <td ><label>Created by:</label></td>
180 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 181 
            </tr>
182 
            <tr >
183 
                <td ><label>Status:</label></td>
184 
                <td >
3106 mandeep.dh 185 
                <select name="status" class="width10">
186 
                    #foreach( $status in $action.getTicketStatuses() )
187 
                        #if($status.name() == $ticket.getStatus().name())
188 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 189 
                        #else
3106 mandeep.dh 190 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 191 
                        #end
192 
                    #end
193 
                </select>
194 
                </td>
195 
                <td ></td>
196 
                <td ><label>Priority:</label></td>
197 
                <td >
3106 mandeep.dh 198 
                <select name="priority" class="width10">
199 
                    #foreach( $priority in $action.getTicketPriorities() )
200 
                        #if($priority.name() == $ticket.getPriority().name())
201 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 202 
                        #else
3106 mandeep.dh 203 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 204 
                        #end
205 
                    #end
206 
                </select>
207 
                </td>
208 
            </tr>
209 
            <tr >
3106 mandeep.dh 210 
                <td ><label>Activity Type:</label></td>
211 
                <td colspan="4">
3339 mandeep.dh 212 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 213 
                    #foreach( $type in $action.getActivityTypes() )
214 
                        #if($type.name() == "OTHER")
215 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 216 
                        #else
3106 mandeep.dh 217 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 218 
                        #end
219 
                    #end
220 
                </select>
221 
                </td>
3106 mandeep.dh 222 
                </td>
3090 mandeep.dh 223 
            </tr>
224 
            <tr >
3106 mandeep.dh 225 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 226 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 227 
            </tr>
228 
            <tr >
3090 mandeep.dh 229 
                <td colspan="2"></td>
230 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 231 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 232 
            </tr>
233 
        </table>
234 
    </form>
235 
</div>
3578 mandeep.dh 236 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments()))
3546 mandeep.dh 237 
<h2 >Orders</h2>
238 
<div id="bottom-infopane-middle">
239 
    <table id="order-table" class="display">
240 
        <thead>
241 
            <tr>
242 
                <th>Order Id</th>
243 
                <th>Product</th>
244 
                <th>Created</th>
245 
                <th>Amount</th>
3853 mandeep.dh 246 
                <th>Mobile No</th>
3546 mandeep.dh 247 
                <th>Shipping Address</th>
4008 mandeep.dh 248 
                <th>Expected delivery</th>
3578 mandeep.dh 249 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
3546 mandeep.dh 250 
                <th></th>
251 
                <th></th>
4008 mandeep.dh 252 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
253 
                <th>Promised delivery</th>
254 
                <th>Delay reason</th>
3578 mandeep.dh 255 
                #end
3546 mandeep.dh 256 
            </tr>
257 
        </thead>
258 
        <tbody>
259 
            #foreach($order in $action.getOrders())
260 
            #set($orderId = $order.getId())
261 
            #set($trClass = "table-tr-odd")
262 
            #if($velocityCount % 2 == 0)
263 
                #set($trClass = "table-tr-even")
264 
            #end
265 
            <tr id="order-row-$orderId" class="$trClass">
266 
                <td>
267 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
268 
                        $orderId
269 
                    </a>
270 
                </td>
271 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
272 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
273 
                <td>$order.getTotal_amount()</td>
3853 mandeep.dh 274 
                <td>$order.getCustomer_mobilenumber()</td>
4008 mandeep.dh 275 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
276 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
3578 mandeep.dh 277 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
3546 mandeep.dh 278 
                <td ><input type="button" value="COD verified" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status"/> </td>
279 
                <td ><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCELED" class="update-order-status"/> </td>
4008 mandeep.dh 280 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
281 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
282 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
3578 mandeep.dh 283 
                #end
3546 mandeep.dh 284 
            </tr>
285 
            #end
286 
        </tbody>
287 
    </table>
288 
</div>
289 
#end
290 
<br />
3090 mandeep.dh 291 
<h2 >Activities</h2>
292 
<div id="bottom-infopane-lower">
3499 mandeep.dh 293 
    <table id="activity-table" class="display">
3090 mandeep.dh 294 
        <thead >
3106 mandeep.dh 295 
            <tr class="table-tr-header">
3090 mandeep.dh 296 
                <th >Activity Id</th>
3106 mandeep.dh 297 
                <th >Type</th>
3090 mandeep.dh 298 
                <th >Description</th>
3106 mandeep.dh 299 
                <th >Timestamp</th>
300 
                <th >Created by</th>
301 
                <th >Assignee</th>
3090 mandeep.dh 302 
                <th >Category</th>
303 
                <th >Status</th>
304 
                <th >Priority</th>
3106 mandeep.dh 305 
                <th >Ticket Description</th>
3405 mandeep.dh 306 
                <!--th >Customer Name</th>
307 
                <th >Customer Email Id</th>
308 
                <th >Customer Mobile No</th-->
3090 mandeep.dh 309 
            </tr>
310 
        </thead>
311 
        <tbody >
312 
        #foreach($activity in $action.getActivities())
3106 mandeep.dh 313 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
314 
            #set($trClass = "table-tr-odd")
315 
            #if($velocityCount % 2 == 0)
316 
                #set($trClass = "table-tr-even")
317 
            #end
318 
            <tr class="$trClass">
3499 mandeep.dh 319 
                <td class="truncated-text-for-activity-table">$activity.getId()</td>
320 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
321 
                <td class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
322 
                <td class="truncated-text-for-activity-table">$date</td>
323 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
3168 mandeep.dh 324 
                #if($activity.isSetTicketAssigneeId())
3499 mandeep.dh 325 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
3168 mandeep.dh 326 
                #else
3499 mandeep.dh 327 
                    <td class="truncated-text-for-activity-table">N/A</td>
3168 mandeep.dh 328 
                #end
3499 mandeep.dh 329 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
330 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
331 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
332 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
333 
                <!--td class="truncated-text-for-activity-table">
3405 mandeep.dh 334 
                #if($activity.getCustomerName())
335 
                    $activity.getCustomerName()
336 
                #else
337 
                    N/A
338 
                #end
339 
                </td>
3499 mandeep.dh 340 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 341 
                #if($activity.getCustomerEmailId())
342 
                    $activity.getCustomerEmailId()
343 
                #else
344 
                    N/A
345 
                #end
346 
                </td>
3499 mandeep.dh 347 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 348 
                #if($activity.getCustomerMobileNumber())
349 
                    $activity.getCustomerMobileNumber()
350 
                #else
351 
                    N/A
352 
                #end
3546 mandeep.dh 353 
                </td-->
3090 mandeep.dh 354 
            </tr>
355 
        #end
356 
        </tbody>
357 
    </table>
358 
</div>
3106 mandeep.dh 359 
</div>
360 
#end
3546 mandeep.dh 361 
</div>
3106 mandeep.dh 362 
<script >
3499 mandeep.dh 363 
$(document).ready(
364 
    function () {
365 
        $(".truncated-text-for-activity-table").truncate({
366 
            width : 65,
367 
            addtitle : true
368 
        });
3546 mandeep.dh 369 
 
370 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 371 
            width : 85,
3546 mandeep.dh 372 
            addtitle : true
373 
        });
3499 mandeep.dh 374 
    }
375 
);
3390 mandeep.dh 376 
</script>