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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getEmail())
21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
3090 mandeep.dh 44 
<div id="bottom-infopane-upper">
45 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
46 
        <table>
47 
            <colgroup>
48 
                <col width="200px"/>
49 
                <col width="250px"/>
3106 mandeep.dh 50 
                <col width="120px"/>
3090 mandeep.dh 51 
                <col width="200px"/>
3106 mandeep.dh 52 
                <col width="300px"/>
3090 mandeep.dh 53 
            </colgroup>
3405 mandeep.dh 54 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 55 
            #set($user = $action.getUser())
56 
                <tr >
57 
                    <td >Customer Name: </td>
58 
                    <td >$user.getName()</td>
59 
                    <td ></td>
60 
                    <td >Customer Mobile No: </td>
61 
                    <td >$user.getMobileNumber()</td>
62 
                </tr>
3405 mandeep.dh 63 
            #else
64 
                <tr >
65 
                    <td >Customer Name: </td>
66 
                    <td >
67 
                        #if($ticket.isSetCustomerName())
68 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
69 
                        #else
70 
                            <input type="text" name="customerName"/>
71 
                        #end
72 
                    </td>
73 
                    <td ></td>
74 
                    <td >Customer Mobile No: </td>
75 
                    <td >
76 
                        #if($ticket.isSetCustomerMobileNumber())
77 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
78 
                        #else
79 
                            <input type="text" name="customerMobileNumber"/>
80 
                        #end
81 
                    </td>
82 
                </tr>
83 
            #end
3090 mandeep.dh 84 
            <tr >
3106 mandeep.dh 85 
                <td ><label>Description:</label></td>
3578 mandeep.dh 86 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 87 
            </tr>
88 
            <tr >
3090 mandeep.dh 89 
                <td ><label>Category:</label></td>
90 
                <td >
3106 mandeep.dh 91 
                <select name="category" class="width10">
92 
                    #foreach( $category in $action.getTicketCategories() )
93 
                        #if($category.name() == $ticket.getCategory().name())
94 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 95 
                        #else
3106 mandeep.dh 96 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 97 
                        #end
98 
                    #end
99 
                </select>
100 
                </td>
101 
                <td></td>
3106 mandeep.dh 102 
                <td ><label>Order Id:</label></td>
103 
                <td >
3168 mandeep.dh 104 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 105 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
106 
                                $ticket.getOrderId()
107 
                        </a>
3106 mandeep.dh 108 
                    #else
109 
                        N/A
110 
                    #end
111 
                </td>
3090 mandeep.dh 112 
            </tr>
113 
            <tr >
114 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 115 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 116 
                    <td >
3106 mandeep.dh 117 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 118 
                        #foreach( $agent in $action.getAllAgents() )
3106 mandeep.dh 119 
                            #if($agent.getId() == $ticket.getAssigneeId())
3090 mandeep.dh 120 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
121 
                            #else
122 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
123 
                            #end
124 
                        #end
125 
                    </select>
126 
                    </td>
3405 mandeep.dh 127 
                #else
128 
                    #if ($ticket.isSetAssigneeId())
129 
                        #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
130 
                        <td >$assigneeEmailId
131 
                            <input type="hidden" name="assigneeEmailId" value="$assigneeEmailId"/>
132 
                        </td>
133 
                    #else
134 
                        <td >N/A
135 
                            <input type="hidden" name="assigneeEmailId" value=""/>
136 
                        </td>
137 
                    #end
3090 mandeep.dh 138 
                #end
139 
                <td ></td>
3106 mandeep.dh 140 
                <td ><label>Created by:</label></td>
141 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 142 
            </tr>
143 
            <tr >
144 
                <td ><label>Status:</label></td>
145 
                <td >
3106 mandeep.dh 146 
                <select name="status" class="width10">
147 
                    #foreach( $status in $action.getTicketStatuses() )
148 
                        #if($status.name() == $ticket.getStatus().name())
149 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 150 
                        #else
3106 mandeep.dh 151 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 152 
                        #end
153 
                    #end
154 
                </select>
155 
                </td>
156 
                <td ></td>
157 
                <td ><label>Priority:</label></td>
158 
                <td >
3106 mandeep.dh 159 
                <select name="priority" class="width10">
160 
                    #foreach( $priority in $action.getTicketPriorities() )
161 
                        #if($priority.name() == $ticket.getPriority().name())
162 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 163 
                        #else
3106 mandeep.dh 164 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 165 
                        #end
166 
                    #end
167 
                </select>
168 
                </td>
169 
            </tr>
170 
            <tr >
3106 mandeep.dh 171 
                <td ><label>Activity Type:</label></td>
172 
                <td colspan="4">
3339 mandeep.dh 173 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 174 
                    #foreach( $type in $action.getActivityTypes() )
175 
                        #if($type.name() == "OTHER")
176 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 177 
                        #else
3106 mandeep.dh 178 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 179 
                        #end
180 
                    #end
181 
                </select>
182 
                </td>
3106 mandeep.dh 183 
                </td>
3090 mandeep.dh 184 
            </tr>
185 
            <tr >
3106 mandeep.dh 186 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 187 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 188 
            </tr>
189 
            <tr >
3090 mandeep.dh 190 
                <td colspan="2"></td>
191 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 192 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 193 
            </tr>
194 
        </table>
195 
    </form>
196 
</div>
3578 mandeep.dh 197 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments()))
3546 mandeep.dh 198 
<h2 >Orders</h2>
199 
<div id="bottom-infopane-middle">
200 
    <table id="order-table" class="display">
201 
        <thead>
202 
            <tr>
203 
                <th>Order Id</th>
204 
                <th>Product</th>
205 
                <th>Created</th>
206 
                <th>Amount</th>
207 
                <th>Shipping Address</th>
3578 mandeep.dh 208 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
3711 mandeep.dh 209 
                <th>Expected delivery</th>
3546 mandeep.dh 210 
                <th></th>
211 
                <th></th>
3578 mandeep.dh 212 
                #end
3546 mandeep.dh 213 
            </tr>
214 
        </thead>
215 
        <tbody>
216 
            #foreach($order in $action.getOrders())
217 
            #set($orderId = $order.getId())
218 
            #set($trClass = "table-tr-odd")
219 
            #if($velocityCount % 2 == 0)
220 
                #set($trClass = "table-tr-even")
221 
            #end
222 
            <tr id="order-row-$orderId" class="$trClass">
223 
                <td>
224 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
225 
                        $orderId
226 
                    </a>
227 
                </td>
228 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
229 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
230 
                <td>$order.getTotal_amount()</td>
231 
                <td class="truncated-text-for-order-table" title="$action.getAddress($order)">$order.getCustomer_city()</td>
3578 mandeep.dh 232 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
3711 mandeep.dh 233 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
3546 mandeep.dh 234 
                <td ><input type="button" value="COD verified" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status"/> </td>
235 
                <td ><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCELED" class="update-order-status"/> </td>
3578 mandeep.dh 236 
                #end
3546 mandeep.dh 237 
            </tr>
238 
            #end
239 
        </tbody>
240 
    </table>
241 
</div>
242 
#end
243 
<br />
3090 mandeep.dh 244 
<h2 >Activities</h2>
245 
<div id="bottom-infopane-lower">
3499 mandeep.dh 246 
    <table id="activity-table" class="display">
3090 mandeep.dh 247 
        <thead >
3106 mandeep.dh 248 
            <tr class="table-tr-header">
3090 mandeep.dh 249 
                <th >Activity Id</th>
3106 mandeep.dh 250 
                <th >Type</th>
3090 mandeep.dh 251 
                <th >Description</th>
3106 mandeep.dh 252 
                <th >Timestamp</th>
253 
                <th >Created by</th>
254 
                <th >Assignee</th>
3090 mandeep.dh 255 
                <th >Category</th>
256 
                <th >Status</th>
257 
                <th >Priority</th>
3106 mandeep.dh 258 
                <th >Ticket Description</th>
3405 mandeep.dh 259 
                <!--th >Customer Name</th>
260 
                <th >Customer Email Id</th>
261 
                <th >Customer Mobile No</th-->
3090 mandeep.dh 262 
            </tr>
263 
        </thead>
264 
        <tbody >
265 
        #foreach($activity in $action.getActivities())
3106 mandeep.dh 266 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
267 
            #set($trClass = "table-tr-odd")
268 
            #if($velocityCount % 2 == 0)
269 
                #set($trClass = "table-tr-even")
270 
            #end
271 
            <tr class="$trClass">
3499 mandeep.dh 272 
                <td class="truncated-text-for-activity-table">$activity.getId()</td>
273 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
274 
                <td class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
275 
                <td class="truncated-text-for-activity-table">$date</td>
276 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
3168 mandeep.dh 277 
                #if($activity.isSetTicketAssigneeId())
3499 mandeep.dh 278 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
3168 mandeep.dh 279 
                #else
3499 mandeep.dh 280 
                    <td class="truncated-text-for-activity-table">N/A</td>
3168 mandeep.dh 281 
                #end
3499 mandeep.dh 282 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
283 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
284 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
285 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
286 
                <!--td class="truncated-text-for-activity-table">
3405 mandeep.dh 287 
                #if($activity.getCustomerName())
288 
                    $activity.getCustomerName()
289 
                #else
290 
                    N/A
291 
                #end
292 
                </td>
3499 mandeep.dh 293 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 294 
                #if($activity.getCustomerEmailId())
295 
                    $activity.getCustomerEmailId()
296 
                #else
297 
                    N/A
298 
                #end
299 
                </td>
3499 mandeep.dh 300 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 301 
                #if($activity.getCustomerMobileNumber())
302 
                    $activity.getCustomerMobileNumber()
303 
                #else
304 
                    N/A
305 
                #end
3546 mandeep.dh 306 
                </td-->
3090 mandeep.dh 307 
            </tr>
308 
        #end
309 
        </tbody>
310 
    </table>
311 
</div>
3106 mandeep.dh 312 
</div>
313 
#end
3546 mandeep.dh 314 
</div>
3106 mandeep.dh 315 
<script >
3499 mandeep.dh 316 
$(document).ready(
317 
    function () {
318 
        $(".truncated-text-for-activity-table").truncate({
319 
            width : 65,
320 
            addtitle : true
321 
        });
3546 mandeep.dh 322 
 
323 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 324 
            width : 85,
3546 mandeep.dh 325 
            addtitle : true
326 
        });
3499 mandeep.dh 327 
    }
328 
);
3390 mandeep.dh 329 
</script>