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Rev Author Line No. Line
3106 mandeep.dh 1 
#set($messages = $action.getActionErrors())
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#if($messages && $messages.size() != 0)
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    #foreach($message in $messages)
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        $message <br/>
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    #end
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#else
3090 mandeep.dh 7 
#set($ticket = $action.getTicket())
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#set($ticketId = $ticket.getId())
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<div >
3397 mandeep.dh 10 
<div id="mail-div" class="hidden">
3206 mandeep.dh 11 
    <form id="mail-form">
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        <table >
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            <colgroup >
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                <col width="10%"/>
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                <col width="90%"/>
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            </colgroup>
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            <tbody >
3405 mandeep.dh 18 
                #if($ticket.isSetCustomerId())
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                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getEmail())
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                #else
3422 mandeep.dh 21 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 22 
                #end
3206 mandeep.dh 23 
                <tr >
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                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 25 
                    <td >$customerEmailId</td>
3206 mandeep.dh 26 
                </tr>
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                <tr >
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                    <td ><span >Subject:</span></td>
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                    <td ><textarea name="subject" rows="1" class="required" cols="75">$action.getSubject()</textarea></td>
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                </tr>
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                <tr >
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                    <td ><span >Body:</span></td>
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                    <td ><textarea name="body" rows="12" class="required" cols="75"></textarea></td>
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                </tr>
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                <tr >
3405 mandeep.dh 36 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 37 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
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                </tr>
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            </tbody>
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        </table>
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    </form>
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</div>
3090 mandeep.dh 43 
<div id="bottom-infopane-upper">
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    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
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        <table>
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            <colgroup>
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                <col width="200px"/>
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                <col width="250px"/>
3106 mandeep.dh 49 
                <col width="120px"/>
3090 mandeep.dh 50 
                <col width="200px"/>
3106 mandeep.dh 51 
                <col width="300px"/>
3090 mandeep.dh 52 
            </colgroup>
3405 mandeep.dh 53 
            #if($ticket.isSetCustomerId())
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            #else
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                <tr >
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                    <td >Customer Name: </td>
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                    <td >
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                        #if($ticket.isSetCustomerName())
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                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
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                        #else
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                            <input type="text" name="customerName"/>
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                        #end
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                    </td>
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                    <td ></td>
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                    <td >Customer Mobile No: </td>
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                    <td >
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                        #if($ticket.isSetCustomerMobileNumber())
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                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
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                        #else
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                            <input type="text" name="customerMobileNumber"/>
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                        #end
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                    </td>
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                </tr>
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            #end
3090 mandeep.dh 75 
            <tr >
3106 mandeep.dh 76 
                <td ><label>Description:</label></td>
3405 mandeep.dh 77 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="2" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 78 
            </tr>
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            <tr >
3090 mandeep.dh 80 
                <td ><label>Category:</label></td>
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                <td >
3106 mandeep.dh 82 
                <select name="category" class="width10">
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                    #foreach( $category in $action.getTicketCategories() )
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                        #if($category.name() == $ticket.getCategory().name())
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                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 86 
                        #else
3106 mandeep.dh 87 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 88 
                        #end
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                    #end
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                </select>
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                </td>
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                <td></td>
3106 mandeep.dh 93 
                <td ><label>Order Id:</label></td>
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                <td >
3168 mandeep.dh 95 
                    #if($ticket.isSetOrderId())
3106 mandeep.dh 96 
                        $ticket.getOrderId()
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                    #else
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                        N/A
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                    #end
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                </td>
3090 mandeep.dh 101 
            </tr>
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            <tr >
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                <td ><label>Assignee:</label></td>
3405 mandeep.dh 104 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 105 
                    <td >
3106 mandeep.dh 106 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 107 
                        #foreach( $agent in $action.getAllAgents() )
3106 mandeep.dh 108 
                            #if($agent.getId() == $ticket.getAssigneeId())
3090 mandeep.dh 109 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
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                            #else
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                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
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                            #end
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                        #end
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                    </select>
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                    </td>
3405 mandeep.dh 116 
                #else
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                    #if ($ticket.isSetAssigneeId())
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                        #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
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                        <td >$assigneeEmailId
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                            <input type="hidden" name="assigneeEmailId" value="$assigneeEmailId"/>
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                        </td>
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                    #else
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                        <td >N/A
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                            <input type="hidden" name="assigneeEmailId" value=""/>
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                        </td>
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                    #end
3090 mandeep.dh 127 
                #end
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                <td ></td>
3106 mandeep.dh 129 
                <td ><label>Created by:</label></td>
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                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 131 
            </tr>
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            <tr >
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                <td ><label>Status:</label></td>
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                <td >
3106 mandeep.dh 135 
                <select name="status" class="width10">
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                    #foreach( $status in $action.getTicketStatuses() )
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                        #if($status.name() == $ticket.getStatus().name())
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                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 139 
                        #else
3106 mandeep.dh 140 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 141 
                        #end
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                    #end
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                </select>
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                </td>
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                <td ></td>
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                <td ><label>Priority:</label></td>
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                <td >
3106 mandeep.dh 148 
                <select name="priority" class="width10">
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                    #foreach( $priority in $action.getTicketPriorities() )
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                        #if($priority.name() == $ticket.getPriority().name())
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                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 152 
                        #else
3106 mandeep.dh 153 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 154 
                        #end
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                    #end
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                </select>
157 
                </td>
158 
            </tr>
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            <tr >
3106 mandeep.dh 160 
                <td ><label>Activity Type:</label></td>
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                <td colspan="4">
3339 mandeep.dh 162 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 163 
                    #foreach( $type in $action.getActivityTypes() )
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                        #if($type.name() == "OTHER")
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                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 166 
                        #else
3106 mandeep.dh 167 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 168 
                        #end
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                    #end
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                </select>
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                </td>
3106 mandeep.dh 172 
                </td>
3090 mandeep.dh 173 
            </tr>
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            <tr >
3106 mandeep.dh 175 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 176 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 177 
            </tr>
178 
            <tr >
3090 mandeep.dh 179 
                <td colspan="2"></td>
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                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 181 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 182 
            </tr>
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        </table>
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    </form>
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</div>
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<h2 >Activities</h2>
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<div id="bottom-infopane-lower">
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    <table id="activity-table">
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        <thead >
3106 mandeep.dh 190 
            <tr class="table-tr-header">
3090 mandeep.dh 191 
                <th >Activity Id</th>
3106 mandeep.dh 192 
                <th >Type</th>
3090 mandeep.dh 193 
                <th >Description</th>
3106 mandeep.dh 194 
                <th >Timestamp</th>
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                <th >Created by</th>
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                <th >Assignee</th>
3090 mandeep.dh 197 
                <th >Category</th>
198 
                <th >Status</th>
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                <th >Priority</th>
3106 mandeep.dh 200 
                <th >Ticket Description</th>
3405 mandeep.dh 201 
                <!--th >Customer Name</th>
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                <th >Customer Email Id</th>
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                <th >Customer Mobile No</th-->
3090 mandeep.dh 204 
            </tr>
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        </thead>
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        <tbody >
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        #foreach($activity in $action.getActivities())
3106 mandeep.dh 208 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
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            #set($trClass = "table-tr-odd")
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            #if($velocityCount % 2 == 0)
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                #set($trClass = "table-tr-even")
212 
            #end
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            <tr class="$trClass">
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                <td class="truncated-text">$activity.getId()</td>
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                <td class="truncated-text">$activity.getType().name()</td>
3411 mandeep.dh 216 
                <td class="truncated-text"><pre>$activity.getDescription()</pre></td>
3106 mandeep.dh 217 
                <td class="truncated-text">$date</td>
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                <td class="truncated-text">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
3168 mandeep.dh 219 
                #if($activity.isSetTicketAssigneeId())
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                    <td class="truncated-text">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
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                #else
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                    <td class="truncated-text">N/A</td>
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                #end
3106 mandeep.dh 224 
                <td class="truncated-text">$activity.getTicketCategory().name()</td>
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                <td class="truncated-text">$activity.getTicketStatus().name()</td>
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                <td class="truncated-text">$activity.getTicketPriority().name()</td>
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                <td class="truncated-text">$activity.getTicketDescription()</td>
3405 mandeep.dh 228 
                <!--td class="truncated-text">
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                #if($activity.getCustomerName())
230 
                    $activity.getCustomerName()
231 
                #else
232 
                    N/A
233 
                #end
234 
                </td>
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                <td class="truncated-text">
236 
                #if($activity.getCustomerEmailId())
237 
                    $activity.getCustomerEmailId()
238 
                #else
239 
                    N/A
240 
                #end
241 
                </td>
242 
                <td class="truncated-text">
243 
                #if($activity.getCustomerMobileNumber())
244 
                    $activity.getCustomerMobileNumber()
245 
                #else
246 
                    N/A
247 
                #end
248 
                </td-->
3090 mandeep.dh 249 
            </tr>
250 
        #end
251 
        </tbody>
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    </table>
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</div>
3106 mandeep.dh 254 
</div>
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#end
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<script >
3339 mandeep.dh 257 
$(document).ready(truncateText(70));
3390 mandeep.dh 258 
</script>