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mandeep.dh |
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#set($ticket = $action.getTicket())
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#set($lastActivity = $action.getLastActivity())
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#set($ticketId = $ticket.getId())
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<div >
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<div id="bottom-infopane-upper">
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<form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
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<table>
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<colgroup>
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<col width="200px"/>
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<col width="250px"/>
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<col width="20px"/>
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<col width="200px"/>
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<col width="250px"/>
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</colgroup>
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<tr >
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<td ><label>Category:</label></td>
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<td >
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<select name="ticketCategory" class="width10">
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#foreach( $ticketCategory in $action.getTicketCategories() )
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#if($ticketCategory.name() == $lastActivity.getTicketCategory().name())
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<option value="$ticketCategory.name()" selected="selected">$ticketCategory.name()</option>
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#else
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<option value="$ticketCategory.name()">$ticketCategory.name()</option>
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#end
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#end
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</select>
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</td>
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<td></td>
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#if($ticket.getOrderId() != 0)
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<td ><label>Order Id:</label></td>
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<td >$ticket.getOrderId()</td>
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#else
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<td colspan="2"></td>
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#end
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</tr>
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<tr >
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<td ><label>Description:</label></td>
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<td colspan="4"><textarea id="description" class="required" name="description" rows="3" cols="75"></textarea></td>
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</tr>
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<tr >
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<td ><label>Assignee:</label></td>
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#if($action.getLoggerRole().equals("Agent"))
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<td >$action.getAgent($lastActivity.getTicketAssigneeId()).getEmailId()</td>
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#else
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<td >
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<select name="ticketAssigneeEmailId" class="required email width10">
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#foreach( $agent in $action.getAllAgents() )
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#if($agent.getId() == $lastActivity.getTicketAssigneeId())
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<option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
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#else
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<option value="$agent.getEmailId()">$agent.getEmailId()</option>
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#end
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#end
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</select>
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</td>
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#end
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<td ></td>
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<td ><label>Agent who contacted:</label></td>
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<td >$action.getCurrentAgentEmailId()</td>
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</tr>
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<tr >
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<td ><label>Status:</label></td>
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<td >
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<select name="ticketStatus" class="width10">
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#foreach( $ticketStatus in $action.getTicketStatuses() )
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#if($ticketStatus.name() == $lastActivity.getTicketStatus().name())
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<option value="$ticketStatus.name()" selected="selected">$ticketStatus.name()</option>
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#else
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<option value="$ticketStatus.name()">$ticketStatus.name()</option>
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#end
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#end
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</select>
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</td>
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<td ></td>
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<td ><label>Priority:</label></td>
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<td >
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<select name="ticketPriority" class="width10">
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#foreach( $ticketPriority in $action.getTicketPriorities() )
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#if($ticketPriority.name() == $lastActivity.getTicketPriority().name())
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<option value="$ticketPriority.name()" selected="selected">$ticketPriority.name()</option>
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#else
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<option value="$ticketPriority.name()">$ticketPriority.name()</option>
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#end
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#end
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</select>
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</td>
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</tr>
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<tr >
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<td ><label>Medium of contact:</label></td>
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<td>
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<select name="contactMedium" class="width10">
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#foreach( $contactMedium in $action.getContactMedia() )
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#if($contactMedium.name() == "PHONE")
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<option value="$contactMedium.name()" selected="selected">$contactMedium.name()</option>
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#else
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<option value="$contactMedium.name()">$contactMedium.name()</option>
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#end
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#end
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</select>
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</td>
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<td />
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<td ><label>Time of contact:</label></td>
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<td ><input type="text" name="contactTimestamp" value="$action.getContactTimestamp()" class="required"/></td>
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</tr>
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<tr >
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<td colspan="2"></td>
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<td colspan="2"><input type="submit" value="Save" /></td>
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<td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
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</tr>
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</table>
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</form>
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<br />
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</div>
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<h2 >Activities</h2>
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<div id="bottom-infopane-lower">
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<table id="activity-table">
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<colgroup >
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<col width="50px"/>
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<col width="250px"/>
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<col width="50px"/>
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<col width="50px"/>
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<col width="50px"/>
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<col width="50px"/>
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<col width="50px"/>
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<col width="50px"/>
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<col width="50px"/>
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</colgroup>
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<thead >
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<tr >
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<th >Activity Id</th>
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<th >Description</th>
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<th >Time of contact</th>
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<th >Contact Medium</th>
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<th >Category</th>
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<th >Assignee</th>
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<th >Created by</th>
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<th >Status</th>
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<th >Priority</th>
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</tr>
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</thead>
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<tbody >
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#foreach($activity in $action.getActivities())
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#set($date = $action.convertDate($activity.getContactTimestamp()))
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<tr >
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<td >$activity.getId()</td>
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<td title="$activity.getDescription()">$activity.getDescription()</td>
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<td title="$date">$date</td>
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<td >$activity.getContactMedium().name()</td>
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<td >$activity.getTicketCategory().name()</td>
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<td >$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
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<td >$action.getAgent($activity.getCreatorId()).getEmailId()</td>
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<td >$activity.getTicketStatus().name()</td>
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<td >$activity.getTicketPriority().name()</td>
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</tr>
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#end
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</tbody>
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</table>
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</div>
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</div>
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