| 3090 |
mandeep.dh |
1 |
#set($messages = $action.getActionErrors())
|
|
|
2 |
#if($messages && $messages.size() != 0)
|
|
|
3 |
#foreach($message in $messages)
|
|
|
4 |
$message <br/>
|
|
|
5 |
#end
|
|
|
6 |
#else
|
|
|
7 |
#set($activity = $action.getActivity())
|
|
|
8 |
#set($ticket = $action.getTicket())
|
|
|
9 |
#set($lastActivity = $action.getLastActivity())
|
|
|
10 |
<div id="activityTopLeft">
|
|
|
11 |
<span>Activity Id: $activity.getId()</span><br/>
|
| 3106 |
mandeep.dh |
12 |
<span>Type: $activity.getType().name()</span><br/>
|
| 3090 |
mandeep.dh |
13 |
<span>Description: $activity.getDescription()</span><br/>
|
| 3106 |
mandeep.dh |
14 |
<span>Timestamp: $action.convertDate($activity.getCreationTimestamp())</span><br/>
|
|
|
15 |
<span>Contacted agent: $action.getAgent($activity.getCreatorId()).getEmailId()</span><br/>
|
| 3090 |
mandeep.dh |
16 |
#if($ticket)
|
| 3106 |
mandeep.dh |
17 |
<span>Ticket Id: $ticket.getId()</span><br/>
|
| 3090 |
mandeep.dh |
18 |
<span>Date Opened: $action.convertDate($ticket.getOpenDate())</span><br/>
|
|
|
19 |
<span>Date Closed: $action.convertDate($ticket.getCloseDate())</span><br/>
|
| 3106 |
mandeep.dh |
20 |
<span>Ticket Assignee: $action.getAgent($ticket.getAssigneeId()).getEmailId()</span><br/>
|
| 3090 |
mandeep.dh |
21 |
<span>Last Activity on the ticket</span><br/>
|
|
|
22 |
<div id="lastActivityDetails" style="padding-left: 50px">
|
| 3106 |
mandeep.dh |
23 |
<span>Activity Id: $lastActivity.getId()</span><br/>
|
|
|
24 |
<span>Type: $lastActivity.getType().name()</span><br/>
|
| 3090 |
mandeep.dh |
25 |
<span>Description: $lastActivity.getDescription()</span><br/>
|
| 3106 |
mandeep.dh |
26 |
<span>Timestamp: $action.convertDate($lastActivity.getCreationTimestamp())</span><br/>
|
|
|
27 |
<span>Contacted agent: $action.getAgent($lastActivity.getCreatorId()).getEmailId()</span><br/>
|
| 3090 |
mandeep.dh |
28 |
</div>
|
| 3339 |
mandeep.dh |
29 |
#else
|
|
|
30 |
#if($activity.getCustomerMobileNumber())
|
|
|
31 |
<span>Mobile Number: $activity.getCustomerMobileNumber()</span>
|
|
|
32 |
#else
|
|
|
33 |
N/A
|
|
|
34 |
#end
|
|
|
35 |
<br/>
|
| 3106 |
mandeep.dh |
36 |
#end
|
| 3090 |
mandeep.dh |
37 |
</div>
|
|
|
38 |
#end
|