| 3090 |
mandeep.dh |
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#set($messages = $action.getActionErrors())
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#if($messages && $messages.size() != 0)
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#foreach($message in $messages)
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$message <br/>
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#end
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#else
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#set($activity = $action.getActivity())
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#set($ticket = $action.getTicket())
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#set($lastActivity = $action.getLastActivity())
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<div id="activityTopLeft">
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<span>Activity Id: $activity.getId()</span><br/>
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<span>Description: $activity.getDescription()</span><br/>
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#if($ticket)
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<span>Ticket Id: $activity.getTicketId()</span><br/>
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<span>Date Opened: $action.convertDate($ticket.getOpenDate())</span><br/>
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<span>Date Closed: $action.convertDate($ticket.getCloseDate())</span><br/>
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<span>Ticket Assigned: $action.getAgent($activity.getTicketAssigneeId()).getEmailId()</span><br/>
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<span>Last Activity on the ticket</span><br/>
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#end
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<div id="lastActivityDetails" style="padding-left: 50px">
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<span>customer contacted by: $lastActivity.getContactMedium().name()</span><br/>
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<span>Time of contact: $action.convertDate($lastActivity.getContactTimestamp())</span><br/>
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<span>Agent contacted: $action.getAgent($lastActivity.getContactingAgentId()).getEmailId()</span><br/>
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<span>Description: $lastActivity.getDescription()</span><br/>
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</div>
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</div>
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#end
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