Subversion Repositories SmartDukaan

/**

 * 

 */

package in.shop2020.util;

import in.shop2020.crm.Activity;

import in.shop2020.crm.ActivityType;

import in.shop2020.crm.CRMService.Client;

import in.shop2020.crm.SearchFilter;

import in.shop2020.crm.Ticket;

import in.shop2020.crm.TicketCategory;

import in.shop2020.crm.TicketPriority;

import in.shop2020.crm.TicketStatus;

import in.shop2020.model.v1.user.User;

import in.shop2020.model.v1.user.UserContextException;

import in.shop2020.serving.auth.CRMAuthorizingRealm;

import in.shop2020.thrift.clients.CRMClient;

import in.shop2020.thrift.clients.UserClient;

import in.shop2020.util.CRMConstants;

import java.io.File;

import java.io.FileOutputStream;

import java.io.IOException;

import java.io.InputStream;

import java.text.ParseException;

import java.util.Date;

import java.util.List;

import java.util.regex.Matcher;

import java.util.regex.Pattern;

import javax.mail.BodyPart;

import javax.mail.Message;

import javax.mail.MessagingException;

import javax.mail.Multipart;

import javax.mail.Part;

import net.htmlparser.jericho.Source;

import org.apache.commons.logging.Log;

import org.apache.commons.logging.LogFactory;

import org.apache.thrift.TException;

import org.apache.thrift.transport.TTransportException;

/**

 * @author mandeep

 * 

 */

public class CRMEmailProcessor {

    private static final int DESCRIPTION_MAX_WIDTH = 1900;

    private static final String MAILOR_DAEMON_EMAIL_ID = "mailer-daemon@googlemail.com";

    private static final Log log                   = LogFactory

                                                           .getLog(CRMEmailProcessor.class);

    private Client           client;

    public void processEmail(Message message) throws MessagingException,

            IOException, TException, UserContextException {

        // Ignoring mails from Mailor daemon

        if (MAILOR_DAEMON_EMAIL_ID.equals(parseEmailId(message.getFrom()[0].toString()))) {

            return;

        }

        // Try parsing the ticket Id from email with subject like Saholic#123 ...

        Long ticketId = parseTicketId(message);

        if (ticketId != null) {

            log.info("Response for Ticket: " + ticketId + ": " + message);

            updateTicket(ticketId, message);

        } else {

            log.info("Mail not recognized as CRM ticket response with subject: "

                    + message.getSubject());

            log.info("Creating ticket for the same");

            createTicket(message);

        }

    }

    // Parses regex like ^.*Saholic#(\d+).*

    private Long parseTicketId(Message message) throws MessagingException, IOException {

        String subject = message.getSubject();

        if (subject == null) {

            return null;

        }

        else if (subject.contains("Undelivered Mail")) {

            return extractTicketId(convertMessageToText(message));

        }

        else {

            return extractTicketId(subject);

        }

    }

    private Long extractTicketId (String stringToSearch){

        Pattern p = Pattern.compile("(?s).*"

                + CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID

                + "(\\d+).*$");

        Matcher m = p.matcher(stringToSearch);

        if (m.matches()) {

            return Long.parseLong(m.group(1));

        }

        return null;

    }

    public Date getLastProcessedTimestamp() throws ParseException, TException {

        client = new CRMClient().getClient();

        return new Date(client.getLastEmailProcessedTimestamp());

    }

    public void updateLastProcessedTimestamp(Date date) throws TException {

        client = new CRMClient().getClient();

        client.updateLastEmailProcessedTimestamp(date.getTime());

    }

    private void updateTicket(Long ticketId, Message message) {

        try {

            SearchFilter searchFilter = new SearchFilter();

            searchFilter.setTicketId(ticketId);

            client = new CRMClient().getClient();

            List<Ticket> tickets = client.getTickets(searchFilter);

            if (tickets == null || tickets.isEmpty()) {

                log.error("Invalid TicketId: " + ticketId);

                log.error("Not processing message with subject: " + message.getSubject());

                return;

            }

            Ticket ticket = tickets.get(0);

            Activity activity = new Activity();

            activity.setTicketId(ticketId);

            activity.setTicketAssigneeId(ticket.getAssigneeId());

            activity.setTicketCategory(ticket.getCategory());

            activity.setTicketDescription(ticket.getDescription());

            activity.setTicketPriority(ticket.getPriority());

            activity.setType(ActivityType.RECEIVED_EMAIL_FROM_CUSTOMER);

            activity.setCreatorId(CRMConstants.ADMIN_AGENT_ID);

            activity.setIsRead(false);

            if (ticket.isSetCustomerId()) {

                activity.setCustomerId(ticket.getCustomerId());

            }

            activity.setAttachments(getAttachment(message));

            activity.setDescription(convertMessageToText(message));

            if (TicketStatus.CLOSED.equals(ticket.getStatus())) {

                ticket.setStatus(TicketStatus.REOPEN);

                if(CRMAuthorizingRealm.getAgent(ticket.getAssigneeId()) == null){

                	ticket.setAssigneeId(1);

                	activity.setTicketAssigneeId(1);

                }

            }

            activity.setTicketStatus(ticket.getStatus());

            client = new CRMClient().getClient();

            client.updateTicket(ticket, activity);

        } catch (TTransportException e) {

            log.error("Could not update ticket " + ticketId + " with mail "

                    + message, e);

        } catch (TException e) {

            log.error("Could not update ticket " + ticketId + " with mail "

                    + message, e);

        } catch (MessagingException e) {

            log.error("Could not update ticket " + ticketId + " with mail "

                    + message, e);

        } catch (IOException e) {

            log.error("Could not update ticket " + ticketId + " with mail "

                    + message, e);

        }

    }

    private void createTicket(Message message) throws MessagingException,

            IOException, TException, UserContextException {

        String description = convertMessageToText(message);

        Ticket ticket = new Ticket();

        ticket.setCreatorId(CRMConstants.ADMIN_AGENT_ID);

        ticket.setCategory(TicketCategory.OTHER);

        String customerEmailId = parseEmailId(message.getFrom()[0].toString());

        in.shop2020.model.v1.user.UserContextService.Client userClient = new UserClient()

                .getClient();

        User user = userClient.getUserByEmail(customerEmailId);

        if (user == null || user.getUserId() == -1) {

            ticket.setCustomerEmailId(customerEmailId);

        } else {

            ticket.setCustomerId(user.getUserId());

        }

        ticket.setDescription(description);

        ticket.setPriority(TicketPriority.MEDIUM);

        ticket.setStatus(TicketStatus.OPEN);

        log.info("Creating activity!");

        Activity activity = new Activity();

        activity.setDescription(description);

        activity.setAttachments(getAttachment(message));

        activity.setTicketCategory(ticket.getCategory());

        activity.setTicketDescription(ticket.getDescription());

        activity.setTicketPriority(ticket.getPriority());

        activity.setTicketStatus(ticket.getStatus());

        activity.setType(ActivityType.RECEIVED_EMAIL_FROM_CUSTOMER);

        activity.setCreatorId(CRMConstants.ADMIN_AGENT_ID);

        activity.setIsRead(false);

        client = new CRMClient().getClient();

        client.insertTicket(ticket, activity);

    }

    // parsing email Id from strings like

    // "Pankaj Jain <ponkoj@hotmail.com>"

    private String parseEmailId(String address) {

        Pattern p = Pattern.compile("^.*<(.+)>.*$");

        Matcher m = p.matcher(address);

        if (m.matches()) {

            address = m.group(1);

        }

        return address;

    }

    private String convertMessageToText(Message message)

            throws MessagingException, IOException {

        String messageContent = getText(message);

        String content = "From: " + message.getFrom()[0].toString()

                + "\n\nSubject: " + message.getSubject() + "\n\nBody: "

                + messageContent;

        if (content.length() > CRMConstants.DESCRIPTION_MAX_WIDTH) {

            content = content.substring(0, CRMConstants.DESCRIPTION_MAX_WIDTH);

            content += "\n\nTHIS TEXT IS TRUNCATED. PLEASE VISIT INBOX TO SEE COMPLETE DETAILS.";

        }

        return content;

    }

    /**

     * Return the primary text content of the message.

     */

    private String getText(Part p) throws MessagingException, IOException {

        if (p.isMimeType("text/*")) {

            String s = (String) p.getContent();

            if (p.isMimeType("text/html")) {

                return new Source(s).getTextExtractor().toString();

            }

            else {

                return s;

            }

        }

        if (p.isMimeType("multipart/alternative")) {

            // prefer plain text over html text

            Multipart mp = (Multipart) p.getContent();

            String text = null;

            for (int i = 0; i < mp.getCount(); i++) {

                Part bp = mp.getBodyPart(i);

                if (bp.isMimeType("text/html")) {

                    if (text == null)

                        text = getText(bp);

                    continue;

                } else if (bp.isMimeType("text/plain")) {

                    String s = getText(bp);

                    if (s != null)

                        return s;

                } else {

                    return getText(bp);

                }

            }

            return text;

        } else if (p.isMimeType("multipart/*")) {

            Multipart mp = (Multipart) p.getContent();

            for (int i = 0; i < mp.getCount(); i++) {

                String s = getText(mp.getBodyPart(i));

                if (s != null)

                    return s;

            }

        }

        return null;

    }

    private String getAttachment(Part p) throws MessagingException, IOException {

        String listOfFiles = "";

        if (p.isMimeType("multipart/*")) {

            Multipart multipart = (Multipart) p.getContent();

            for (int x = 0; x < multipart.getCount(); x++) {

                BodyPart bodyPart = multipart.getBodyPart(x);

                if(!Part.ATTACHMENT.equalsIgnoreCase(bodyPart.getDisposition())) {

                    continue; // we want attachments only

                }

                String fileName = bodyPart.getFileName();

                InputStream is = bodyPart.getInputStream();

                File f = new File(CRMConstants.ATTACHMENTS_ARCHIVE_DIR + fileName);

                FileOutputStream fos = new FileOutputStream(f);

                byte[] buf = new byte[4096];

                int bytesRead;

                while((bytesRead = is.read(buf)) != -1) {

                    fos.write(buf, 0, bytesRead);

                }

                fos.close();

                listOfFiles += fileName + ";";

                if (listOfFiles.length() > DESCRIPTION_MAX_WIDTH) {

                    listOfFiles = listOfFiles.substring(0, DESCRIPTION_MAX_WIDTH);

                    listOfFiles += "\n\nTHIS TEXT IS TRUNCATED. PLEASE VISIT INBOX TO SEE COMPLETE DETAILS.";

                }//end of if

            }//end for loop

        }//end if

        return listOfFiles.isEmpty() ? null : listOfFiles;

    }//end getAttachment

}//end Class