Subversion Repositories SmartDukaan

/**

 * 

 */

package in.shop2020.util;

import in.shop2020.model.v1.order.OrderStatus;

import java.util.Arrays;

import java.util.Collections;

import java.util.List;

/**

 * @author mandeep

 *

 * Class containing constants used across CRM

 */

public class CRMConstants {

    public static final String ATTACHMENTS_ARCHIVE_DIR = "/var/crm/archive/";

    public static final String CRM_EMAIL_SENDOR = "help@saholic.com";

    public static final String CRM_EMAIL_TYPE   = "CRMInfo";

    public static final String CRM_SUBJECT_PREFIX_FOR_TICKET_ID = "Saholic#";

    public static final long   ADMIN_AGENT_ID   = 1;

    public static final int DESCRIPTION_MAX_WIDTH = 8000;

    public static final List<OrderStatus> failedStatusList = Arrays.asList(new OrderStatus[] {

            OrderStatus.RTO_RESHIPPED,

            OrderStatus.PAYMENT_FAILED,

            OrderStatus.RTO_REFUNDED,

            OrderStatus.DOA_INVALID_REFUNDED,

            OrderStatus.DOA_INVALID_RESHIPPED,

            OrderStatus.DOA_VALID_REFUNDED,

            OrderStatus.DOA_VALID_RESHIPPED,

            OrderStatus.CANCELLED_DUE_TO_LOW_INVENTORY,

            OrderStatus.REJECTED,

            OrderStatus.FAILED});

    public static enum EscalationMatrix {

        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(17, 18, 19)),

        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Collections.singletonList(17)),

        CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(17, 10)),

        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(17, 13)),

        TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(17, 11)),

        ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(17)),

        BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(17, 13)),

        PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(17, 14)),

        COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(17, 29)),

        OTHER("Any other issues", Arrays.asList(15, 17));

        private String description;

        private List<Integer> agentIds;

        EscalationMatrix(String description, List<Integer> agentIds) {

            this.description = description;

            this.agentIds    = agentIds;

        }

        public String getDescription() {

            return description;

        }

        public List<Integer> getAgentIds() {

            return agentIds;

        }

    };

    public static enum CODCancelMatrix {

    	INVALID_ADDRESS_PIN_CODE_PHONE("Address/PinCode/Phone number provided by customer"),

    	NOT_PICKING("Customer is not picking the call"),

    	NOT_REACHABLE_SWITCHED_OFF("Customer number is not reachable or switched off"),

        LOWER_PRICE_AVAILABLE_ELSEWHERE("Customer getting better price elsewhere"),

        CUSTOMER_TESTING_WEBSITE("Customer is testing the site"),

        DUPLICATE_BOOKING("Customer booked an order twice by mistake"),

        DEALER_ORDER("Order was place by a dealer"),

        OUT_OF_STOCK("Ordered item is out of stock"),

        CUSTOMER_WANTS_EARLY_DELIVERY("Customer wants order to be delivered before promised and expected date"),

        NOT_INTERESTED_THIS_TIME("Customer decided against buying the product"),

        WANT_SOME_OTHER_PRODUCT("Customer wants to buy different product"),

        PLACED_ANOTHER_ORDER("Customer has placed another order buying different product"),

        USER_WANTS_DELAYED_DELIVERY("Customer wants order to be delivered after promised and expected date"),

        COLOR_OUT_OF_STOCK("Order Item(s) not present in the requested color"),

        CUSTOMER_WANTS_OPEN_DELIVERY("Customer wants to pay money after seeing the product"),

        OTHER("Order cancelled because of some miscellaneous reason");

        private String description;

        CODCancelMatrix(String description) {

            this.description = description;

        }

        public String getDescription() {

            return description;

        }

    };

    public static enum ActivityCommonDescriptionMatrix{

    	BULK_INQUIRY("Customer wanted to know about bulk order"),

    	CALL_HUNGUP_DISCONNECTED("Call got disconnected or was hung up by customer"),

    	COD_VERIFICATION("Call to customer to verify COD"),

        COMPLAINT_OR_DELIVERY_ISSUE("Call for complaint or delivery issue from customer"),

        COURIER_PARTNER_DETAIL("Customer wanted to know about courier partner"),

        ORDER_CANCELLATION("Customer wanted to cancel order"),

        ORDER_STATUS("Customer wanted to know status of order"),

        PAYMENT_MODE_QUERY("Customer wantedinformation about payment mode"),

        PRODUCT_QUERY("Customer wanted to ask questions about product"),

        PROMOTION_CALL("Promotion call"),

        RETURN_OR_REFUND("Return or Refund"),

        TEST_CALL("test call"),

        VOICE_ISSUE_OR_TECHNICAL_ISSUE("voice issue or technical issue"),

        WRONG_CALL("wrong call");

        private String description;

        ActivityCommonDescriptionMatrix(String description) {

            this.description = description;

        }

        public String getDescription() {

            return description;

        }

    };

}