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/**
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*
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*/
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package in.shop2020.util;
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import in.shop2020.model.v1.order.OrderStatus;
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import java.util.Arrays;
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import java.util.Collections;
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import java.util.List;
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mandeep.dh |
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/**
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* @author mandeep
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*
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* Class containing constants used across CRM
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*/
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public class CRMConstants {
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public static final String CRM_EMAIL_SENDOR = "help@saholic.com";
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public static final String CRM_EMAIL_TYPE = "CRMInfo";
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public static final String CRM_SUBJECT_PREFIX_FOR_TICKET_ID = "Saholic#";
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public static final long ADMIN_AGENT_ID = 1;
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public static final int DESCRIPTION_MAX_WIDTH = 1900;
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public static final List<OrderStatus> failedStatusList = Arrays.asList(new OrderStatus[] {
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OrderStatus.SALES_RET_RESHIPPED,
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OrderStatus.PAYMENT_FAILED,
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OrderStatus.SALES_RET_REFUNDED,
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OrderStatus.DOA_INVALID_REFUNDED,
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OrderStatus.DOA_INVALID_RESHIPPED,
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OrderStatus.DOA_VALID_REFUNDED,
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OrderStatus.DOA_RESHIPPED,
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OrderStatus.REFUNDED,
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OrderStatus.REJECTED,
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OrderStatus.FAILED});
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public static enum EscalationMatrix {
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SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(17, 18)),
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RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Collections.singletonList(17)),
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CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(17, 10)),
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PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(17, 13)),
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TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(17, 11)),
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ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(17)),
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BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(17, 13)),
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PROMOTION_MARKETING_PARTNERSHIP_QUERIES("Any marketing or partnership proposals' related queries", Arrays.asList(17, 14)),
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COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(17, 12)),
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OTHER("Any other issues", Arrays.asList(15, 17));
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private String description;
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private List<Integer> agentIds;
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EscalationMatrix(String description, List<Integer> agentIds) {
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this.description = description;
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this.agentIds = agentIds;
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}
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public String getDescription() {
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return description;
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}
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public List<Integer> getAgentIds() {
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return agentIds;
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}
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};
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}
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