Subversion Repositories SmartDukaan

/**

 * 

 */

package in.shop2020.serving.controllers;

import in.shop2020.crm.Activity;

import in.shop2020.crm.Agent;

import in.shop2020.crm.ContactMedium;

import in.shop2020.crm.Ticket;

import in.shop2020.crm.TicketCategory;

import in.shop2020.crm.TicketPriority;

import in.shop2020.crm.TicketStatus;

import in.shop2020.model.v1.user.User;

import in.shop2020.model.v1.user.UserContextException;

import java.util.Date;

import java.util.HashMap;

import java.util.List;

import java.util.Map;

import org.apache.thrift.TException;

/**

 * Action class for ticket pages in CRM tool.

 *

 * @author mandeep

 */

@SuppressWarnings("serial")

public class UserTicketsController extends BaseController {

    private Map<Long, Ticket> ticketsMap = new HashMap<Long, Ticket>();

    private long              userId;

    private String            id;

    private String            subject;

    private String            description;

    private String            ticketAssigneeEmailId;

    private String            ticketStatus;

    private String            ticketPriority;

    private String            ticketCategory;

    private String            contactMedium;

    private String            contactTimestamp;

    private String            contactingAgentEmailId;

    private Ticket            ticket;

    private Activity          lastActivity;

    private List<Activity>    activities;

    private long              orderId;

    public String index() throws Exception {

        createServiceClients();

        List<Ticket> ticketsList = crmServiceClient.getTickets(userId);

        if (ticketsList != null) {

            for (Ticket ticket : ticketsList) {

                ticketsMap.put(ticket.getId(), ticket);

            }

        }

        return INDEX;

    }

    public String editNew() {

        contactTimestamp = SDF.format(new Date());

        return EDIT_NEW;

    }

    public String update() throws Exception {

        createServiceClients();

        // Only subject and close date are editable fields for a ticket

        Ticket ticket = new Ticket();

        ticket.setId(Long.parseLong(id));

        ticket.setSubject(subject);

        // Update when a ticket is closed!

        if (TicketStatus.CLOSED.name().equals(ticketStatus)) {

            ticket.setCloseDate(new Date().getTime());

        }

        Activity activity = new Activity();

        long creatorId = crmServiceClient.getAgentByEmailId(currentAgentEmailId).getId();

        activity.setContactingAgentId(creatorId);

        activity.setDescription(description);

        activity.setContactMedium(ContactMedium.valueOf(contactMedium));

        activity.setTicketAssigneeId(crmServiceClient.getAgentByEmailId(

                ticketAssigneeEmailId).getId());

        activity.setTicketPriority(TicketPriority.valueOf(ticketPriority));

        activity.setTicketStatus(TicketStatus.valueOf(ticketStatus));

        activity.setContactTimestamp(SDF.parse(contactTimestamp).getTime());

        activity.setCreatorId(creatorId);

        activity.setTicketCategory(TicketCategory.valueOf(ticketCategory));

        crmServiceClient.updateTicket(ticket);

        activity.setTicketId(ticket.getId());

        crmServiceClient.insertActivity(activity);

        return index();

    }

    public String edit() throws TException, UserContextException {

        createServiceClients();

        long ticketId = Long.parseLong(id);

        ticket = crmServiceClient.getTicket(ticketId);

        lastActivity = crmServiceClient.getLastActivity(ticketId);

        activities = crmServiceClient.getActivitiesForTicket(Long.parseLong(id));

        contactTimestamp = SDF.format(new Date());

        return EDIT;

    }

    public Map<Long, Ticket> getTickets() {

        return ticketsMap;

    }

    public User getUser() throws UserContextException, TException {

        return userContextServiceClient.getUserById(userId);

    }

    public Activity getLastActivity(long ticketId) throws TException {

        return crmServiceClient.getLastActivity(ticketId);

    }

    public Agent getAgent(long agentId) throws TException {

        return crmServiceClient.getAgent(agentId);

    }

    public TicketStatus[] getTicketStatuses() {

        return TicketStatus.values();

    }

    public TicketPriority[] getTicketPriorities() {

        return TicketPriority.values();

    }

    public ContactMedium[] getContactMedia() {

        return ContactMedium.values();

    }

    public String create() throws Exception {

        createServiceClients();

        long creatorId = crmServiceClient.getAgentByEmailId(currentAgentEmailId).getId();

        Ticket ticket = new Ticket();

        ticket.setOpenDate(new Date().getTime());

        ticket.setSubject(subject);

        ticket.setCustomerId(userId);

        ticket.setCreatorId(creatorId);

        ticket.setOrderId(creatorId);

        Activity activity = new Activity();

        activity.setCustomerId(userId);

        activity.setContactingAgentId(creatorId);

        activity.setDescription(description);

        activity.setContactMedium(ContactMedium.valueOf(contactMedium));

        activity.setTicketAssigneeId(crmServiceClient.getAgentByEmailId(ticketAssigneeEmailId).getId());

        activity.setTicketPriority(TicketPriority.valueOf(ticketPriority));

        activity.setTicketStatus(TicketStatus.OPEN);

        activity.setContactTimestamp(SDF.parse(contactTimestamp).getTime());

        activity.setCreatorId(creatorId);

        activity.setTicketCategory(TicketCategory.valueOf(ticketCategory));

        activity.setTicketId(crmServiceClient.insertTicket(ticket));

        crmServiceClient.insertActivity(activity);

        return index();

    }

    public TicketCategory[] getTicketCategories()

    {

        return TicketCategory.values();

    }

    public List<Agent> getAllAgents() throws TException

    {

        createServiceClients();

        return crmServiceClient.getAllAgents();

    }

    public Map<Long, Ticket> getTicketsMap() {

        return ticketsMap;

    }

    public void setUserId(String userId) {

        this.userId = Long.parseLong(userId);

    }

    public void setSubject(String subject) {

        this.subject = subject;

    }

    public void setDescription(String description) {

        this.description = description;

    }

    public void setTicketAssigneeEmailId(String ticketAssigneeEmailId) {

        this.ticketAssigneeEmailId = ticketAssigneeEmailId;

    }

    public void setTicketStatus(String ticketStatus) {

        this.ticketStatus = ticketStatus;

    }

    public void setTicketPriority(String ticketPriority) {

        this.ticketPriority = ticketPriority;

    }

    public void setContactMedium(String contactMedium) {

        this.contactMedium = contactMedium;

    }

    public void setContactTimestamp(String contactTimestamp) {

        this.contactTimestamp = contactTimestamp;

    }

    public void setContactingAgentEmailId(String contactingAgentEmailId) {

        this.contactingAgentEmailId = contactingAgentEmailId;

    }

    public void setId(String id) {

        this.id = id;

    }

    public Ticket getTicket() {

        return ticket;

    }

    public Activity getLastActivity() {

        return lastActivity;

    }

    public List<Activity> getActivities() {

        return activities;

    }

    public long getUserId() {

        return userId;

    }

    public String getContactTimestamp() {

        return contactTimestamp;

    }

    public String getTicketCategory() {

        return ticketCategory;

    }

    public void setTicketCategory(String ticketCategory) {

        this.ticketCategory = ticketCategory;

    }

    public long getOrderId() {

        return orderId;

    }

    public void setOrderId(String orderId) {

        if (orderId != null && !orderId.isEmpty()) {

            this.orderId = Long.parseLong(orderId);

        }

    }

}