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3137 mandeep.dh 1 
/**
2 
 *
3 
 */
4 
package in.shop2020.serving.controllers;
5 
 
3339 mandeep.dh 6 
import in.shop2020.crm.Activity;
7 
import in.shop2020.crm.ActivityType;
3137 mandeep.dh 8 
import in.shop2020.crm.Agent;
3390 mandeep.dh 9 
import in.shop2020.crm.SearchFilter;
3137 mandeep.dh 10 
import in.shop2020.crm.Ticket;
3339 mandeep.dh 11 
import in.shop2020.crm.TicketCategory;
12 
import in.shop2020.crm.TicketPriority;
3137 mandeep.dh 13 
import in.shop2020.crm.TicketStatus;
5791 anupam.sin 14 
import in.shop2020.model.v1.order.Attribute;
3546 mandeep.dh 15 
import in.shop2020.model.v1.order.LineItem;
16 
import in.shop2020.model.v1.order.Order;
17 
import in.shop2020.model.v1.order.OrderStatus;
4267 anupam.sin 18 
import in.shop2020.model.v1.order.Transaction;
3546 mandeep.dh 19 
import in.shop2020.model.v1.order.TransactionServiceException;
4267 anupam.sin 20 
import in.shop2020.model.v1.order.TransactionStatus;
3137 mandeep.dh 21 
import in.shop2020.model.v1.user.User;
22 
import in.shop2020.model.v1.user.UserContextException;
3578 mandeep.dh 23 
import in.shop2020.payments.Payment;
24 
import in.shop2020.payments.PaymentException;
25 
import in.shop2020.payments.PaymentStatus;
3390 mandeep.dh 26 
import in.shop2020.serving.auth.CRMAuthorizingRealm;
27 
import in.shop2020.thrift.clients.CRMClient;
3405 mandeep.dh 28 
import in.shop2020.thrift.clients.HelperClient;
3578 mandeep.dh 29 
import in.shop2020.thrift.clients.PaymentClient;
3546 mandeep.dh 30 
import in.shop2020.thrift.clients.TransactionClient;
3390 mandeep.dh 31 
import in.shop2020.thrift.clients.UserClient;
3405 mandeep.dh 32 
import in.shop2020.util.CRMConstants;
4020 mandeep.dh 33 
import in.shop2020.util.CRMConstants.EscalationMatrix;
3405 mandeep.dh 34 
import in.shop2020.utils.HelperService.Client;
35 
import in.shop2020.utils.HelperServiceException;
3546 mandeep.dh 36 
import in.shop2020.utils.ModelUtils;
3137 mandeep.dh 37 
 
5791 anupam.sin 38 
import java.text.DateFormat;
3397 mandeep.dh 39 
import java.text.ParseException;
5791 anupam.sin 40 
import java.text.SimpleDateFormat;
3137 mandeep.dh 41 
import java.util.ArrayList;
5791 anupam.sin 42 
import java.util.Arrays;
3578 mandeep.dh 43 
import java.util.Calendar;
3390 mandeep.dh 44 
import java.util.Collections;
3405 mandeep.dh 45 
import java.util.Date;
4490 anupam.sin 46 
import java.util.HashMap;
3137 mandeep.dh 47 
import java.util.List;
5909 amar.kumar 48 
import java.util.Map;
5791 anupam.sin 49 
import java.util.TimeZone;
3137 mandeep.dh 50 
 
4256 mandeep.dh 51 
import net.htmlparser.jericho.Source;
52 
 
3405 mandeep.dh 53 
import org.apache.shiro.SecurityUtils;
3137 mandeep.dh 54 
import org.apache.thrift.TException;
3546 mandeep.dh 55 
import org.apache.thrift.transport.TTransportException;
3137 mandeep.dh 56 
 
57 
/**
58 
 * @author mandeep
59 
 *
60 
 */
61 
public class TicketsController extends BaseController {
62 
 
63 
    /**
64 
     *
65 
     */
66 
    private static final long serialVersionUID = 1L;
67 
 
68 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
3405 mandeep.dh 69 
    private String            customerEmailId;
3339 mandeep.dh 70 
    private String            description;
71 
    private String            assigneeEmailId;
72 
    private String            priority;
73 
    private String            category;
74 
    private String            orderId;
3397 mandeep.dh 75 
    private String[]          agentIds;
76 
    private String            startTimestamp;
77 
    private String            endTimestamp;
3137 mandeep.dh 78 
 
3405 mandeep.dh 79 
    private String            userId;
80 
    private String            id;
81 
    private String            activityDescription;
82 
    private String            status;
83 
    private String            activityType;
84 
    private Ticket            ticket;
85 
    private List<Activity>    activities;
86 
    private String            subject;
87 
    private String            body;
88 
    private String            customerName;
89 
    private String            customerMobileNumber;
3546 mandeep.dh 90 
    private User              user;
91 
    private String            orderStatus;
92 
    private List<Order>       orders;
4267 anupam.sin 93 
    private List<Payment>     payments;
4020 mandeep.dh 94 
    private String            escalate;
4241 anupam.sin 95 
    private String            cancelReason;
4267 anupam.sin 96 
    private String            transactionId;
5791 anupam.sin 97 
    private String            pickupExtension;
5909 amar.kumar 98 
    private Map<String, Long> ticketCategorycountMap;
4438 anupam.sin 99 
    private String paymentId;
100 
 
4490 anupam.sin 101 
    private HashMap<String, String> allAttachmentsForTicket;
102 
 
3405 mandeep.dh 103 
    public String index() {
104 
        try {
105 
            if (id != null && !id.isEmpty()) {
106 
                SearchFilter searchFilter = new SearchFilter();
107 
                crmServiceClient = new CRMClient().getClient();
108 
                searchFilter.setTicketId(Long.parseLong(id));
109 
                tickets = crmServiceClient.getTickets(searchFilter);
110 
            }
111 
        } catch (TException e) {
112 
            log.error("Error while getting tickets", e);
113 
            return EXCEPTION;
114 
        }
115 
 
116 
        return INDEX;
117 
    }
118 
 
119 
    public String edit() {
120 
        try {
121 
            long ticketId = Long.parseLong(id);
122 
            SearchFilter searchFilter = new SearchFilter();
123 
            searchFilter.setTicketId(ticketId);
124 
            crmServiceClient = new CRMClient().getClient();
125 
            ticket = crmServiceClient.getTickets(searchFilter).get(0);
126 
            activities = crmServiceClient.getActivities(searchFilter);
4490 anupam.sin 127 
            populateAttachments();
3405 mandeep.dh 128 
            subject = createSubjectString(ticket);
129 
 
130 
            if (ticket.isSetCustomerId()) {
131 
                userId = String.valueOf(ticket.getCustomerId());
3546 mandeep.dh 132 
                userContextServiceClient = new UserClient().getClient();
133 
 
134 
                try {
135 
                    user = userContextServiceClient.getUserById(ticket
136 
                            .getCustomerId());
137 
                } catch (UserContextException e) {
138 
                    log.error("Could not fetch user details", e);
139 
                }
3405 mandeep.dh 140 
            }
141 
 
142 
            customerEmailId = ticket.getCustomerEmailId();
4689 anupam.sin 143 
 
4277 anupam.sin 144 
            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
145 
                log.info("Fetching orders for " + ticket.getCustomerId());
146 
                orders = new ArrayList<Order>();
147 
                transactionServiceClient = new TransactionClient().getClient();
4689 anupam.sin 148 
                for (Order order : transactionServiceClient
149 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
150 
                                Collections.singletonList(OrderStatus.CANCEL_REQUEST_RECEIVED))) {
151 
                    log.info("Processing Order: " + order.getId());
4287 anupam.sin 152 
                    orders.add(order);
153 
                }
4277 anupam.sin 154 
            }
3546 mandeep.dh 155 
 
156 
            if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
157 
                log.info("Fetching orders for " + ticket.getCustomerId());
158 
                orders = new ArrayList<Order>();
159 
                transactionServiceClient = new TransactionClient().getClient();
160 
                for (Order order : transactionServiceClient
161 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
4663 rajveer 162 
                                Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 163 
                    log.info("Processing Order: " + order);
164 
                    if (order.isCod()) {
165 
                        orders.add(order);
166 
                    }
167 
                }
168 
            }
4689 anupam.sin 169 
 
4490 anupam.sin 170 
            if (TicketCategory.DOA_RECEIVED.equals(ticket.getCategory())) {
171 
                log.info("Fetching orders for " + ticket.getCustomerId());
172 
                orders = new ArrayList<Order>();
173 
                transactionServiceClient = new TransactionClient().getClient();
174 
                for (Order order : transactionServiceClient
175 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
176 
                                Collections.singletonList(OrderStatus.DOA_REQUEST_RECEIVED))) {
177 
                    log.info("Processing Order: " + order);
178 
                    if (order != null) {
179 
                        orders.add(order);
180 
                    }
181 
                }
182 
            }
4689 anupam.sin 183 
 
4490 anupam.sin 184 
            if (TicketCategory.RETURN_FORM.equals(ticket.getCategory())) {
185 
                log.info("Fetching orders for " + ticket.getCustomerId());
186 
                orders = new ArrayList<Order>();
187 
                transactionServiceClient = new TransactionClient().getClient();
188 
                for (Order order : transactionServiceClient
189 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
190 
                                Collections.singletonList(OrderStatus.RET_REQUEST_RECEIVED))) {
191 
                    log.info("Processing Order: " + order);
192 
                    if (order != null) {
193 
                        orders.add(order);
194 
                    }
195 
                }
196 
            }
3578 mandeep.dh 197 
 
4267 anupam.sin 198 
            if (TicketCategory.PAYMENT_FLAGGED.equals(ticket.getCategory())) {
199 
                log.info("Fetching orders for " + ticket.getCustomerId());
200 
                payments = new ArrayList<Payment>();
201 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
202 
                transactionServiceClient = new TransactionClient().getClient();
203 
                for (Transaction transaction : transactionServiceClient
204 
                        .getTransactionsForCustomer(ticket.getCustomerId(), 0, 0, TransactionStatus.FLAGGED)) {
205 
                    log.info("Processing Transaction: " + transaction);
206 
                    for ( Payment payment : paymentClient.getPaymentForTxnId(transaction.getId())) {
207 
                        if( payment.getStatus().equals(PaymentStatus.AUTHORIZED)) {
208 
                            payments.add(payment);
209 
                        }
210 
                    }
211 
                }
212 
            }
213 
 
3578 mandeep.dh 214 
            if (TicketCategory.FAILED_PAYMENTS.equals(ticket.getCategory())) {
215 
                log.info("Fetching orders for " + ticket.getCustomerId());
216 
                orders = new ArrayList<Order>();
217 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
218 
 
219 
                long failedTransactionId = -1;
220 
                long lastfailedTransactionTimestamp = -1;
221 
                for (Payment payment : paymentClient.getPaymentsForUser(ticket.getCustomerId(), 0, getTomorrow().getTime(), PaymentStatus.FAILED, 0)) {
222 
                    if (payment.getErrorTimestamp() > lastfailedTransactionTimestamp) {
223 
                        failedTransactionId = payment.getMerchantTxnId();
224 
                    }
225 
                }
226 
 
227 
                transactionServiceClient = new TransactionClient().getClient();
228 
                orders.addAll(transactionServiceClient.getOrdersForTransaction(failedTransactionId, ticket.getCustomerId()));
229 
            }
4008 mandeep.dh 230 
 
231 
            if (TicketCategory.DELAYED_DELIVERY.equals(ticket.getCategory())) {
232 
                log.info("Fetching orders for " + ticket.getCustomerId());
233 
                orders = new ArrayList<Order>();
234 
                transactionServiceClient = new TransactionClient().getClient();
235 
 
236 
                for (Order order : transactionServiceClient.getOrdersForCustomer(ticket.getCustomerId(), 0, 0, null)) {
237 
                    if (order.getExpected_delivery_time() > order.getPromised_delivery_time() && order.getExpected_delivery_time() > new Date().getTime()) {
238 
                        orders.add(order);
239 
                    }
240 
                }
241 
            }
5791 anupam.sin 242 
 
243 
            if (TicketCategory.STORE_PICKUP.equals(ticket.getCategory())) {
244 
                log.info("Fetching orders for " + ticket.getCustomerId());
245 
                orders = new ArrayList<Order>();
246 
                transactionServiceClient = new TransactionClient().getClient();
247 
                for (Order order : transactionServiceClient
248 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
249 
                                Collections.singletonList(OrderStatus.RECEIVED_AT_STORE))) {
250 
                    log.info("Processing Order: " + order.getId());
251 
                    orders.add(order);
252 
                }
253 
            }
254 
 
3405 mandeep.dh 255 
        } catch (TException e) {
3546 mandeep.dh 256 
            log.error("Error loading edit page", e);
257 
        } catch (NumberFormatException e) {
258 
            log.error("Error parsing orderId", e);
259 
        } catch (TransactionServiceException e) {
260 
            log.error("Error fetching orders for " + ticket.getCustomerId(), e);
3578 mandeep.dh 261 
        } catch (PaymentException e) {
262 
            log.error("Error fetching payments for " + ticket.getCustomerId(), e);
3405 mandeep.dh 263 
        }
264 
 
265 
        return EDIT;
266 
    }
267 
 
4490 anupam.sin 268 
    private void populateAttachments() {
269 
        allAttachmentsForTicket = new HashMap<String, String>();
270 
        for (Activity activity : activities) {
271 
            log.info("" + activity.getId());
272 
            String attachment = activity.getAttachments();
273 
            if (attachment != null && !attachment.isEmpty()) {
274 
                log.info("" + attachment);
275 
                String [] attachmentList = attachment.split(";");
276 
                for (String attachmentName : attachmentList) {
277 
                    if (attachmentName != null && !attachmentName.isEmpty()) {
278 
                        log.info("" + attachmentName);
279 
                        allAttachmentsForTicket.put(activity.getId() + "-" + attachmentName, attachmentName);
280 
                    }
281 
                }
282 
            }
283 
        }
284 
    }
285 
 
5791 anupam.sin 286 
    public static void main(String[] args) throws TException {
287 
        SearchFilter s = new SearchFilter();
288 
//      s.setTicketId(200l);
289 
//      s.setTicketAssigneeIds(null);
290 
//      s.setTicketAssigneeIds(new ArrayList<Long>());
291 
//      s.setActivityCreatorIds(Collections.singletonList(2l));
292 
//      s.setEndTimestamp(new Date());
293 
      //s.setTicketCategory(TicketCategory.STORE_PICKUP);
294 
      s.setTicketId((long) 51345);
295 
      in.shop2020.crm.CRMService.Client crmServiceClient = new CRMClient().getClient();
296 
      Ticket ticket = crmServiceClient.getTickets(s).get(0);
297 
      System.out.println(ticket.getCategory().name());
4490 anupam.sin 298 
    }
299 
 
3405 mandeep.dh 300 
    private String createSubjectString(Ticket ticket) {
301 
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
302 
                + " " + ticket.getCategory().name();
303 
    }
304 
 
3578 mandeep.dh 305 
    private Date getTomorrow() {
306 
        Calendar calendar = Calendar.getInstance();
307 
        calendar.setTime(new Date());
308 
        calendar.add(Calendar.DAY_OF_MONTH, 1);
309 
        return calendar.getTime();
310 
    }
311 
 
3339 mandeep.dh 312 
    public String create() {
313 
        try {
3546 mandeep.dh 314 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
315 
                    .getId();
3339 mandeep.dh 316 
            Ticket ticket = new Ticket();
317 
            ticket.setDescription(description);
318 
            ticket.setCreatorId(creatorId);
319 
            ticket.setStatus(TicketStatus.OPEN);
320 
            ticket.setPriority(TicketPriority.valueOf(priority));
321 
            ticket.setCategory(TicketCategory.valueOf(category));
322 
 
323 
            Activity activity = new Activity();
324 
            activity.setDescription("Creating Ticket");
325 
            activity.setType(ActivityType.OTHER);
326 
            activity.setTicketPriority(TicketPriority.valueOf(priority));
327 
            activity.setTicketStatus(TicketStatus.OPEN);
328 
            activity.setCreatorId(creatorId);
329 
            activity.setTicketCategory(TicketCategory.valueOf(category));
330 
            activity.setTicketDescription(description);
331 
 
332 
            if (orderId != null && !orderId.isEmpty()) {
333 
                ticket.setOrderId(Long.parseLong(orderId));
334 
            }
4490 anupam.sin 335 
 
336 
            if (TicketCategory.valueOf(category) == TicketCategory.DOA_RECEIVED) {
337 
                transactionServiceClient = new TransactionClient().getClient();
338 
                if (!transactionServiceClient.markOrderDoaRequestReceived(Long.parseLong(orderId))) {
339 
                    throw new Exception("Order cannot be marked as DOA Received");
340 
                }
341 
                log.info("" + userId);
342 
 
343 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
344 
                log.info("In order table id is : " + order.getCustomer_id());
345 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
346 
                    throw new Exception("This order is not associated with this user Id");
347 
                }
348 
            }
349 
 
350 
            if (TicketCategory.valueOf(category) == TicketCategory.RETURN_FORM) {
351 
                transactionServiceClient = new TransactionClient().getClient();
352 
                if (!transactionServiceClient.markOrderReturnRequestReceived(Long.parseLong(orderId))) {
353 
                    throw new Exception("Order cannot be marked as Return Requested");
354 
                }
355 
                log.info("" + userId);
356 
 
357 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
358 
                log.info("In order table id is : " + order.getCustomer_id());
359 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
360 
                    throw new Exception("This order is not associated with this user Id");
361 
                }
362 
            }
4681 amar.kumar 363 
            if(body!=null && !body.isEmpty()){
364 
            	String plainTextbody = new Source(body).getTextExtractor().toString();
365 
            	ticket.setDescription(description + " : " + plainTextbody);
366 
            }
4490 anupam.sin 367 
 
3405 mandeep.dh 368 
            if (userId != null && !userId.isEmpty()) {
369 
                ticket.setCustomerId(Long.parseLong(userId));
370 
                activity.setCustomerId(Long.parseLong(userId));
3546 mandeep.dh 371 
            } else {
3390 mandeep.dh 372 
                User user = null;
373 
                userContextServiceClient = new UserClient().getClient();
374 
                try {
3405 mandeep.dh 375 
                    if (customerName != null && !customerName.isEmpty()) {
376 
                        ticket.setCustomerName(customerName);
377 
                        activity.setCustomerName(customerName);
378 
                    }
379 
 
380 
                    if (customerEmailId != null && !customerEmailId.isEmpty()) {
381 
                        ticket.setCustomerEmailId(customerEmailId);
382 
                        activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 383 
                        user = userContextServiceClient
384 
                                .getUserByEmail(customerEmailId);
3405 mandeep.dh 385 
                    }
386 
 
3546 mandeep.dh 387 
                    if ((user == null || user.getUserId() == -1)
388 
                            && customerMobileNumber != null
389 
                            && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 390 
                        ticket.setCustomerMobileNumber(customerMobileNumber);
391 
                        activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 392 
                        user = userContextServiceClient
393 
                                .getUserByMobileNumber(Long
394 
                                        .parseLong(customerMobileNumber));
3405 mandeep.dh 395 
                    }
3390 mandeep.dh 396 
                } catch (UserContextException e) {
3546 mandeep.dh 397 
                    log.error("Could not fetch user for: " + customerEmailId
398 
                            + " " + customerMobileNumber + " " + customerName,
399 
                            e);
3390 mandeep.dh 400 
                }
3546 mandeep.dh 401 
 
3390 mandeep.dh 402 
                if (user != null && user.getUserId() != -1) {
403 
                    ticket.setCustomerId(user.getUserId());
404 
                    activity.setCustomerId(user.getUserId());
405 
                }
3339 mandeep.dh 406 
            }
407 
 
408 
            // handling null values appropriately
409 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
3546 mandeep.dh 410 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
411 
                        .getId();
3339 mandeep.dh 412 
                ticket.setAssigneeId(assigneeId);
413 
                activity.setTicketAssigneeId(assigneeId);
414 
            }
415 
 
3546 mandeep.dh 416 
            crmServiceClient = new CRMClient().getClient();
417 
            id = String
418 
                    .valueOf(crmServiceClient.insertTicket(ticket, activity));
3339 mandeep.dh 419 
        } catch (TException e) {
420 
            log.error("Error while creating ticket", e);
421 
            return EXCEPTION;
4490 anupam.sin 422 
        } catch (NumberFormatException e) {
423 
            log.error("Error while parsing Order Id", e);
424 
            return EXCEPTION;
425 
        } catch (TransactionServiceException e) {
426 
            log.error("Error while updating order status", e);
427 
            return EXCEPTION;
428 
        } catch (Exception e) {
429 
            log.error(e.getMessage());
430 
            return EXCEPTION;
3339 mandeep.dh 431 
        }
432 
 
3405 mandeep.dh 433 
        return index();
3339 mandeep.dh 434 
    }
435 
 
3405 mandeep.dh 436 
    public boolean isAssigneeEditable() {
437 
        return SecurityUtils.getSubject().hasRole("TeamLead");
438 
    }
439 
 
3397 mandeep.dh 440 
    public String searchTickets() throws ParseException {
3137 mandeep.dh 441 
        try {
3397 mandeep.dh 442 
            SearchFilter searchFilter = new SearchFilter();
3405 mandeep.dh 443 
            if (userId != null && !userId.isEmpty()) {
444 
                searchFilter.setCustomerId(Long.parseLong(userId));
445 
            }
446 
 
3397 mandeep.dh 447 
            if (agentIds != null && agentIds.length != 0) {
448 
                searchFilter.setTicketAssigneeIds(new ArrayList<Long>());
449 
                for (String agentId : agentIds) {
3546 mandeep.dh 450 
                    searchFilter.getTicketAssigneeIds().add(
451 
                            CRMAuthorizingRealm.getAgent(agentId).getId());
3397 mandeep.dh 452 
                }
453 
            }
7595 kshitij.so 454 
 
455 
            //Start:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
456 
            if(customerMobileNumber!=null && !customerMobileNumber.isEmpty()){
457 
            	searchFilter.setCustomerMobileNumber(customerMobileNumber);
458 
            }
459 
            //End:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
460 
 
3397 mandeep.dh 461 
            if (startTimestamp != null && !startTimestamp.isEmpty()) {
3546 mandeep.dh 462 
                searchFilter.setStartTimestamp(SDF.parse(startTimestamp)
463 
                        .getTime());
3397 mandeep.dh 464 
            }
465 
 
466 
            if (endTimestamp != null && !endTimestamp.isEmpty()) {
467 
                searchFilter.setEndTimestamp(SDF.parse(endTimestamp).getTime());
468 
            }
469 
 
3422 mandeep.dh 470 
            if (id != null && !id.isEmpty()) {
471 
                searchFilter.setTicketId(Long.parseLong(id));
472 
            }
473 
 
3499 mandeep.dh 474 
            if (status != null && !status.isEmpty()) {
3972 mandeep.dh 475 
                searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
476 
                searchFilter.getTicketStatuses().add(TicketStatus.valueOf(status));
477 
                if (TicketStatus.OPEN.name().equals(status)) {
478 
                    searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
479 
                }
3499 mandeep.dh 480 
            }
481 
 
482 
            if (category != null && !category.isEmpty()) {
3546 mandeep.dh 483 
                searchFilter
484 
                        .setTicketCategory(TicketCategory.valueOf(category));
3499 mandeep.dh 485 
            }
486 
 
3546 mandeep.dh 487 
            crmServiceClient = new CRMClient().getClient();
3405 mandeep.dh 488 
            tickets = crmServiceClient.getTickets(searchFilter);
3137 mandeep.dh 489 
        } catch (TException e) {
490 
            String errorString = "Error getting tickets for "
491 
                    + currentAgentEmailId;
492 
            log.error(errorString, e);
493 
            addActionError(errorString);
494 
        }
495 
 
3405 mandeep.dh 496 
        return index();
3137 mandeep.dh 497 
    }
498 
 
499 
    public String getUnassignedTickets() {
500 
        try {
3546 mandeep.dh 501 
            crmServiceClient = new CRMClient().getClient();
3137 mandeep.dh 502 
            tickets = crmServiceClient.getUnassignedTickets();
503 
        } catch (TException e) {
3339 mandeep.dh 504 
            String errorString = "Error getting tickets for "
505 
                    + currentAgentEmailId;
3137 mandeep.dh 506 
            log.error(errorString, e);
507 
            addActionError(errorString);
508 
        }
509 
 
3405 mandeep.dh 510 
        return index();
3137 mandeep.dh 511 
    }
512 
 
3405 mandeep.dh 513 
    public String update() {
514 
        try {
515 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
516 
                    .getId();
517 
 
3546 mandeep.dh 518 
            SearchFilter searchFilter = new SearchFilter();
519 
            searchFilter.setTicketId(Long.parseLong(id));
520 
            crmServiceClient = new CRMClient().getClient();
521 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3405 mandeep.dh 522 
            ticket.setDescription(description);
523 
            ticket.setPriority(TicketPriority.valueOf(priority));
524 
 
525 
            // Update when a ticket is closed!
3578 mandeep.dh 526 
            if (TicketStatus.CLOSED.name().equals(status) || TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
3546 mandeep.dh 527 
                if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())
528 
                        && pendingCODOrders(ticket.getCustomerId())) {
529 
                    addActionMessage("Cod orders pending for verification. Ticket can not be closed and its category cannot be changed.");
530 
                } else {
531 
                    ticket.setCategory(TicketCategory.valueOf(category));
532 
                    ticket.setStatus(TicketStatus.valueOf(status));
533 
                    ticket.setCloseDate(new Date().getTime());
534 
                }
3405 mandeep.dh 535 
            }
3546 mandeep.dh 536 
            else {
537 
                ticket.setCategory(TicketCategory.valueOf(category));
3578 mandeep.dh 538 
                ticket.setStatus(TicketStatus.valueOf(status));
3546 mandeep.dh 539 
            }
3405 mandeep.dh 540 
 
541 
            if (activityDescription == null || activityDescription.isEmpty()) {
4241 anupam.sin 542 
                activityDescription = "Ticket fields updated";
3405 mandeep.dh 543 
            }
544 
 
545 
            Activity activity = new Activity();
546 
            activity.setDescription(activityDescription);
547 
            activity.setType(ActivityType.valueOf(activityType));
3546 mandeep.dh 548 
            activity.setTicketPriority(ticket.getPriority());
549 
            activity.setTicketStatus(ticket.getStatus());
3405 mandeep.dh 550 
            activity.setCreatorId(creatorId);
3546 mandeep.dh 551 
            activity.setTicketCategory(ticket.getCategory());
552 
            activity.setTicketDescription(ticket.getDescription());
3405 mandeep.dh 553 
 
554 
            if (userId != null && !userId.isEmpty()) {
555 
                activity.setCustomerId(Long.parseLong(userId));
556 
            }
557 
 
4035 mandeep.dh 558 
            // Handling null values appropriately
559 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
560 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
561 
                        .getId();
562 
                ticket.setAssigneeId(assigneeId);
563 
                activity.setTicketAssigneeId(assigneeId);
564 
            }
565 
 
3405 mandeep.dh 566 
            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {
567 
                log.info("Sending mail");
568 
                Client helperClient = new HelperClient().getClient();
569 
                activity.setUserEmailId(helperClient.saveUserEmailForSending(
5865 amar.kumar 570 
                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
571 
                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null));
3405 mandeep.dh 572 
 
4256 mandeep.dh 573 
                String plainTextbody = new Source(body).getTextExtractor().toString();
574 
 
3405 mandeep.dh 575 
                // We change activityType to OTHER when pop up box for email
576 
                // closes
577 
                activity.setDescription("Subject: " + subject + "\n\n"
4256 mandeep.dh 578 
                        + "Body: " + plainTextbody);
4206 mandeep.dh 579 
 
580 
                String activityDesc = activity.getDescription();
581 
                if (activityDesc.length() > CRMConstants.DESCRIPTION_MAX_WIDTH) {
582 
                    activityDesc = activityDesc.substring(0, CRMConstants.DESCRIPTION_MAX_WIDTH);
583 
                    activityDesc += "\n\nTHIS TEXT IS TRUNCATED. PLEASE VISIT INBOX TO SEE COMPLETE DETAILS.";
584 
                }
585 
 
586 
                activity.setDescription(activityDesc);
3405 mandeep.dh 587 
            }
588 
 
4020 mandeep.dh 589 
            if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
590 
                log.info("Sending escalation mail");
591 
                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
592 
                List<Integer> escalationReceipients = escalation.getAgentIds();
593 
 
5865 amar.kumar 594 
                List<String> toMailIds = new ArrayList<String>();
4020 mandeep.dh 595 
                for (Integer agentId : escalationReceipients) {
5865 amar.kumar 596 
                    toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
4034 mandeep.dh 597 
 
598 
                    // Setting last agent as assignee
599 
                    ticket.setAssigneeId(agentId);
600 
                    activity.setTicketAssigneeId(agentId);
4020 mandeep.dh 601 
                }
602 
 
603 
                Client helperClient = new HelperClient().getClient();
604 
                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
605 
                String escalationMailBody = createEscalationMailBody(ticket, escalation);
606 
 
607 
                activity.setUserEmailId(helperClient.saveUserEmailForSending(
608 
                        toMailIds, CRMConstants.CRM_EMAIL_SENDOR,
609 
                        escalationMailSubject, escalationMailBody,
5865 amar.kumar 610 
                        null, CRMConstants.CRM_EMAIL_TYPE, null, null));
4020 mandeep.dh 611 
 
612 
                // We change activityType to OTHER when pop up box for email
613 
                // closes
614 
                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
615 
                        + "Body: " + escalationMailBody);
616 
            }
617 
 
3405 mandeep.dh 618 
            User user = null;
619 
            userContextServiceClient = new UserClient().getClient();
620 
            try {
621 
                if (customerName != null && !customerName.isEmpty()) {
622 
                    ticket.setCustomerName(customerName);
623 
                    activity.setCustomerName(customerName);
624 
                }
625 
 
626 
                if (customerEmailId != null && !customerEmailId.isEmpty()) {
627 
                    ticket.setCustomerEmailId(customerEmailId);
628 
                    activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 629 
                    user = userContextServiceClient
630 
                            .getUserByEmail(customerEmailId);
3405 mandeep.dh 631 
                }
632 
 
3546 mandeep.dh 633 
                if ((user == null || user.getUserId() == -1)
634 
                        && customerMobileNumber != null
635 
                        && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 636 
                    ticket.setCustomerMobileNumber(customerMobileNumber);
637 
                    activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 638 
                    user = userContextServiceClient.getUserByMobileNumber(Long
639 
                            .parseLong(customerMobileNumber));
3405 mandeep.dh 640 
                }
641 
            } catch (UserContextException e) {
642 
                log.error("Could not fetch user for: " + customerEmailId + " "
643 
                        + customerMobileNumber + " " + customerName, e);
644 
            }
3546 mandeep.dh 645 
 
3405 mandeep.dh 646 
            if (user != null && user.getUserId() != -1) {
647 
                ticket.setCustomerId(user.getUserId());
648 
                activity.setCustomerId(user.getUserId());
649 
            }
650 
 
651 
            crmServiceClient = new CRMClient().getClient();
652 
            crmServiceClient.updateTicket(ticket, activity);
653 
        } catch (TException e) {
654 
            log.error("Error while updating ticket", e);
655 
            return EXCEPTION;
656 
        } catch (HelperServiceException hse) {
657 
            log.error("Error while sending mail", hse);
658 
            return EXCEPTION;
659 
        }
660 
 
661 
        return index();
662 
    }
663 
 
4020 mandeep.dh 664 
    private String createEscalationMailBody(Ticket ticket,
665 
            EscalationMatrix escalation)
666 
    {
667 
        return body + "<br />Please visit following URL to check ticket details.<br />" +
668 
            "http://cs.shop2020.in:8080/crm?ticketId=" + ticket.getId();
669 
    }
670 
 
671 
    private String createEscalationMailSubject(Ticket ticket,
672 
            EscalationMatrix escalation)
673 
    {
674 
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
675 
    }
676 
 
3546 mandeep.dh 677 
    private boolean pendingCODOrders(long customerId) {
678 
        try {
679 
            log.info("Trying to fetch orders for " + customerId);
680 
            transactionServiceClient = new TransactionClient().getClient();
681 
            for (Order order : transactionServiceClient.getOrdersForCustomer(
682 
                    customerId, 0, 0,
4663 rajveer 683 
                    Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 684 
                log.info("Processing order: " + order.getId() + " with COD: " + order.isCod());
685 
                if (order.isCod()) {
686 
                    log.info("Returning true from pendingCODOrders() for " + customerId);
687 
                    return true;
688 
                }
689 
            }
690 
        } catch (TTransportException e) {
691 
            log.error("Error while creating thrift client", e);
692 
        } catch (TransactionServiceException e) {
693 
            log.error("Error fetching orders", e);
694 
        } catch (TException e) {
695 
            log.error("Error fetching orders", e);
696 
        }
697 
 
698 
        log.info("Returning false from pendingCODOrders() for " + customerId);
699 
        return false;
700 
    }
5791 anupam.sin 701 
 
702 
    public String extendExpiry() {
703 
        try {
704 
            log.info("order Id = " + orderId);
705 
            log.info("pickup : " + pickupExtension);
706 
            Attribute newAttribute = new Attribute();
707 
            List<Attribute> attributes = new ArrayList<Attribute>();
708 
            String extendedBy = "0";
709 
            transactionServiceClient = new TransactionClient().getClient();
710 
            attributes = transactionServiceClient.getAllAttributesForOrderId(Long.parseLong(orderId));
711 
            for (Attribute attribute : attributes) {
712 
                if (attribute.getName().equals("pickupExtension")) {
713 
                    extendedBy = attribute.getValue();
714 
                    break;
715 
                }
716 
            }
717 
            log.info("ATTR = " + attributes);
718 
            log.info("1");
719 
            if (extendedBy.equals("0")) {
720 
                newAttribute.setName("pickupExtension");
721 
                newAttribute.setValue(pickupExtension);
722 
                attributes.add(newAttribute);
723 
                log.info("2");
724 
            } else {
725 
                Long totalExtension = Long.parseLong(extendedBy) + Long.parseLong(pickupExtension);
726 
                for (Attribute attribute : attributes) {
727 
                    if (attribute.getName().equals("pickupExtension")) {
728 
                        attribute.setValue(totalExtension.toString());
729 
                        log.info("3");
730 
                    }
731 
                }
732 
            }
733 
            transactionServiceClient = new TransactionClient().getClient();
734 
            transactionServiceClient.setOrderAttributes(Long.parseLong(orderId), attributes);
5919 anupam.sin 735 
 
736 
            SearchFilter searchFilter = new SearchFilter();
737 
            searchFilter.setTicketId(Long.parseLong(id));
738 
            crmServiceClient = new CRMClient().getClient();
739 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
740 
 
741 
            // Inserting activity
742 
            Activity activity = new Activity();
743 
            activity.setDescription("Pickup extended by " + pickupExtension
744 
                    + " Days.");
745 
            activity.setType(ActivityType.OTHER);
746 
            activity.setTicketPriority(ticket.getPriority());
747 
            activity.setTicketStatus(ticket.getStatus());
748 
            activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
749 
            activity.setTicketCategory(ticket.getCategory());
750 
            activity.setTicketDescription(ticket.getDescription());
751 
            activity.setCustomerId(ticket.getCustomerId());
752 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
753 
 
754 
            crmServiceClient = new CRMClient().getClient();
755 
            crmServiceClient.updateTicket(ticket, activity);
756 
 
5917 anupam.sin 757 
            //transactionServiceClient = new TransactionClient().getClient();
758 
            //transactionServiceClient.enqueueExpiryExtensionEmail(orderId);
5791 anupam.sin 759 
        } catch (NumberFormatException e) {
760 
            e.printStackTrace();
761 
        } catch (TException e) {
762 
            e.printStackTrace();
763 
        }
5917 anupam.sin 764 
        return edit();
5791 anupam.sin 765 
    }
766 
 
767 
    public String getPickupExpiryDate(long id, long deliveryTimestamp) {
768 
        try {
769 
            log.info("orderID" + id);
770 
            log.info("Delivery Time : " + deliveryTimestamp);
771 
            Date deliveryDate = new Date(deliveryTimestamp);
772 
            Calendar cal = Calendar.getInstance();
773 
            cal.setTime(deliveryDate);
774 
 
775 
            log.info("Orig Del Date :" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
776 
 
777 
            cal.add(Calendar.DATE, 5);
778 
 
779 
            log.info("After adding 5 days" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
780 
 
781 
            transactionServiceClient = new TransactionClient().getClient();
782 
            List<Attribute> attributes = new ArrayList<Attribute>();
783 
            String extendedBy = "0";
784 
            attributes = transactionServiceClient.getAllAttributesForOrderId(id);
785 
            for (Attribute attribute : attributes) {
786 
                if (attribute.getName().equals("pickupExtension")) {
787 
                    extendedBy = attribute.getValue();
788 
                }
789 
            }
790 
            cal.add(Calendar.DATE, Integer.parseInt(extendedBy));
791 
 
792 
            log.info("Extended by" + extendedBy);
793 
 
794 
            log.info("Final : " + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
795 
 
796 
            SimpleDateFormat SDF = new SimpleDateFormat("dd MMM, yyyy");
797 
            return SDF.format(cal.getTime());
798 
 
799 
        } catch (NumberFormatException e) {
800 
            e.printStackTrace();
801 
        } catch (TException e) {
802 
            e.printStackTrace();
803 
        }
804 
        return "N/A";
805 
    }
3546 mandeep.dh 806 
 
4277 anupam.sin 807 
    public String updateOrderStatus() {
808 
        long creatorId;
809 
        OrderStatus orderStatusEnum = null;
810 
        try {
811 
            creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
812 
 
813 
            if(orderStatus.equals("DENY_CANCEL_REQUEST")) {
814 
                transactionServiceClient = new TransactionClient().getClient();
815 
                transactionServiceClient.markOrderCancellationRequestDenied(Long.parseLong(orderId));
816 
            }
3546 mandeep.dh 817 
 
4277 anupam.sin 818 
            else {
3546 mandeep.dh 819 
 
4277 anupam.sin 820 
                orderStatusEnum = OrderStatus.valueOf(orderStatus);
821 
                transactionServiceClient = new TransactionClient().getClient();
3578 mandeep.dh 822 
 
4277 anupam.sin 823 
                if (OrderStatus.SUBMITTED_FOR_PROCESSING.equals(orderStatusEnum)) {
824 
                    transactionServiceClient.verifyOrder(Long.parseLong(orderId));
5348 anupam.sin 825 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 826 
                }
4682 rajveer 827 
                else if (OrderStatus.COD_VERIFICATION_FAILED.equals(orderStatusEnum)) {
4277 anupam.sin 828 
                    transactionServiceClient.refundOrder(Long.parseLong(orderId), currentAgentEmailId, cancelReason);
5348 anupam.sin 829 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 830 
                }
831 
                else if (OrderStatus.CANCEL_REQUEST_CONFIRMED.equals(orderStatusEnum)) {
832 
                    transactionServiceClient.markOrderCancellationRequestConfirmed(Long.parseLong(orderId));
833 
                }
834 
                else {
835 
                    throw new UnsupportedOperationException("Cannot update status of orderId: " + orderId + " to: " + orderStatus);
836 
                }
837 
            }
838 
 
839 
            SearchFilter searchFilter = new SearchFilter();
840 
            searchFilter.setTicketId(Long.parseLong(id));
841 
            crmServiceClient = new CRMClient().getClient();
842 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3546 mandeep.dh 843 
 
4277 anupam.sin 844 
            // Inserting activity
845 
            Activity activity = new Activity();
846 
            activity.setDescription("Status updated for Order Id: " + orderId
847 
                    + " to " + orderStatus + ", Reason: " + cancelReason + body);
848 
            activity.setType(ActivityType.OTHER);
849 
            activity.setTicketPriority(ticket.getPriority());
850 
            activity.setTicketStatus(ticket.getStatus());
851 
            activity.setCreatorId(creatorId);
852 
            activity.setTicketCategory(ticket.getCategory());
853 
            activity.setTicketDescription(ticket.getDescription());
854 
            activity.setCustomerId(ticket.getCustomerId());
855 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
3546 mandeep.dh 856 
 
4277 anupam.sin 857 
            crmServiceClient = new CRMClient().getClient();
858 
            crmServiceClient.updateTicket(ticket, activity);
3546 mandeep.dh 859 
 
4277 anupam.sin 860 
        } catch (TException e) {
861 
            log.info("Thrift exception", e);
862 
        } catch (NumberFormatException e) {
863 
            log.info("Could not convert to long", e);
864 
        } catch (TransactionServiceException e) {
865 
            log.info("Transaction client exception", e);
866 
        }
867 
 
3546 mandeep.dh 868 
        return edit();
869 
    }
4277 anupam.sin 870 
 
3137 mandeep.dh 871 
    public User getUser(Long userId) {
872 
        User user = null;
873 
 
874 
        try {
3390 mandeep.dh 875 
            userContextServiceClient = new UserClient().getClient();
3137 mandeep.dh 876 
            user = userContextServiceClient.getUserById(userId);
877 
        } catch (UserContextException e) {
878 
            String errorString = "Could not fetch user for " + userId;
879 
            log.error(errorString, e);
880 
            addActionError(errorString);
881 
        } catch (TException e) {
882 
            String errorString = "Could not create client";
883 
            log.error(errorString, e);
884 
            addActionError(errorString);
885 
        }
886 
 
887 
        return user;
888 
    }
4267 anupam.sin 889 
 
4438 anupam.sin 890 
    public String allowPayment() {
891 
        try {
892 
            log.info("Allowing payment for paymentId = " + paymentId);
893 
            transactionServiceClient = new TransactionClient().getClient();
894 
            transactionServiceClient.markTransactionAsPaymentFlagRemoved(Long.parseLong(transactionId));
895 
            if (id != null && !id.isEmpty()) {
896 
                SearchFilter searchFilter = new SearchFilter();
897 
                crmServiceClient = new CRMClient().getClient();
898 
                searchFilter.setTicketId(Long.parseLong(id));
899 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
900 
                // Inserting activity
901 
                if(ticket != null) {
902 
                    Activity activity = new Activity();
903 
                    activity.setDescription("Flagged Payment allowed");
904 
                    activity.setType(ActivityType.OTHER);
905 
                    activity.setTicketPriority(ticket.getPriority());
906 
                    activity.setTicketStatus(ticket.getStatus());
907 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
908 
                    activity.setTicketCategory(ticket.getCategory());
909 
                    activity.setTicketDescription(ticket.getDescription());
910 
                    activity.setCustomerId(ticket.getCustomerId());
911 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
912 
 
913 
                    crmServiceClient = new CRMClient().getClient();
914 
                    crmServiceClient.updateTicket(ticket, activity);
915 
                }
916 
            }
917 
 
918 
        } catch (TException e) {
919 
            log.error("Error while getting tickets", e);
920 
            return EXCEPTION;
921 
        } catch (NumberFormatException e) {
922 
            log.error("Invalid ticket Id", e);
923 
            return EXCEPTION;
924 
        } catch (TransactionServiceException e) {
925 
            log.error("Error while marking transactions as Flag removed", e);
926 
            return EXCEPTION;
927 
        }
4267 anupam.sin 928 
        return edit();
929 
    }
930 
 
4490 anupam.sin 931 
    public String blockPayment() {
4438 anupam.sin 932 
        try {
933 
            log.info("Blocking payment for paymentId = " + paymentId);
934 
            transactionServiceClient = new TransactionClient().getClient();
935 
            transactionServiceClient.refundTransaction(Long.parseLong(transactionId), currentAgentEmailId, "FLAGGED_PAYMENT_CANCELLED");
936 
            if (id != null && !id.isEmpty()) {
937 
                SearchFilter searchFilter = new SearchFilter();
938 
                crmServiceClient = new CRMClient().getClient();
939 
                searchFilter.setTicketId(Long.parseLong(id));
940 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
941 
                // Inserting activity
942 
                if(ticket != null) {
943 
                    Activity activity = new Activity();
944 
                    activity.setDescription("Flagged Payment allowed");
945 
                    activity.setType(ActivityType.OTHER);
946 
                    activity.setTicketPriority(ticket.getPriority());
947 
                    activity.setTicketStatus(ticket.getStatus());
948 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
949 
                    activity.setTicketCategory(ticket.getCategory());
950 
                    activity.setTicketDescription(ticket.getDescription());
951 
                    activity.setCustomerId(ticket.getCustomerId());
952 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
953 
 
954 
                    crmServiceClient = new CRMClient().getClient();
955 
                    crmServiceClient.updateTicket(ticket, activity);
956 
                }
957 
            }
958 
 
959 
        } catch (TException e) {
960 
            log.error("Error while getting tickets", e);
961 
            return EXCEPTION;
962 
        } catch (NumberFormatException e) {
963 
            log.error("Invalid ticket Id", e);
964 
            return EXCEPTION;
965 
        } catch (TransactionServiceException e) {
966 
            log.error("Error while allowing flagged payment", e);
967 
            return EXCEPTION;
968 
        }
4267 anupam.sin 969 
        return edit();
970 
    }
4490 anupam.sin 971 
 
972 
    public String authorizeReturn() {
973 
        try {
974 
            log.info("Authorizing OrderId =" + orderId);
975 
            transactionServiceClient = new TransactionClient().getClient();
976 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), true);
977 
            if (id != null && !id.isEmpty()) {
978 
                SearchFilter searchFilter = new SearchFilter();
979 
                crmServiceClient = new CRMClient().getClient();
980 
                searchFilter.setTicketId(Long.parseLong(id));
981 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
982 
                // Inserting activity
983 
                if(ticket != null) {
984 
                    Activity activity = new Activity();
985 
                    activity.setDescription("Return Authorized");
986 
                    activity.setType(ActivityType.OTHER);
987 
                    activity.setTicketPriority(ticket.getPriority());
988 
                    activity.setTicketStatus(ticket.getStatus());
989 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
990 
                    activity.setTicketCategory(ticket.getCategory());
991 
                    activity.setTicketDescription(ticket.getDescription());
992 
                    activity.setCustomerId(ticket.getCustomerId());
993 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
3137 mandeep.dh 994 
 
4490 anupam.sin 995 
                    crmServiceClient = new CRMClient().getClient();
996 
                    crmServiceClient.updateTicket(ticket, activity);
997 
                }
998 
            }
999 
 
1000 
        } catch (TException e) {
1001 
            log.error("Error while getting tickets", e);
1002 
            return EXCEPTION;
1003 
        } catch (NumberFormatException e) {
1004 
            log.error("Invalid ticket Id", e);
1005 
            return EXCEPTION;
1006 
        } catch (TransactionServiceException e) {
1007 
            log.error("Error while authorizing Return", e);
1008 
            return EXCEPTION;
1009 
        }
1010 
        return edit();
1011 
    }
1012 
 
1013 
    public String denyReturn() {
1014 
        try {
1015 
            log.info("Denying OrderId =" + orderId);
1016 
            transactionServiceClient = new TransactionClient().getClient();
1017 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), false);
1018 
            if (id != null && !id.isEmpty()) {
1019 
                SearchFilter searchFilter = new SearchFilter();
1020 
                crmServiceClient = new CRMClient().getClient();
1021 
                searchFilter.setTicketId(Long.parseLong(id));
1022 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1023 
                // Inserting activity
1024 
                if(ticket != null) {
1025 
                    Activity activity = new Activity();
1026 
                    activity.setDescription("Return Denied");
1027 
                    activity.setType(ActivityType.OTHER);
1028 
                    activity.setTicketPriority(ticket.getPriority());
1029 
                    activity.setTicketStatus(ticket.getStatus());
1030 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1031 
                    activity.setTicketCategory(ticket.getCategory());
1032 
                    activity.setTicketDescription(ticket.getDescription());
1033 
                    activity.setCustomerId(ticket.getCustomerId());
1034 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1035 
 
1036 
                    crmServiceClient = new CRMClient().getClient();
1037 
                    crmServiceClient.updateTicket(ticket, activity);
1038 
                }
1039 
            }
1040 
 
1041 
        } catch (TException e) {
1042 
            log.error("Error while getting tickets", e);
1043 
            return EXCEPTION;
1044 
        } catch (NumberFormatException e) {
1045 
            log.error("Invalid ticket Id", e);
1046 
            return EXCEPTION;
1047 
        } catch (TransactionServiceException e) {
1048 
            log.error("Error while denying Return", e);
1049 
            return EXCEPTION;
1050 
        }
1051 
        return edit();
1052 
    }
1053 
 
1054 
    public String authorizeDOA() {
1055 
        try {
1056 
            log.info("Authorizing OrderId =" + orderId);
1057 
            transactionServiceClient = new TransactionClient().getClient();
1058 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), true);
1059 
            if (id != null && !id.isEmpty()) {
1060 
                SearchFilter searchFilter = new SearchFilter();
1061 
                crmServiceClient = new CRMClient().getClient();
1062 
                searchFilter.setTicketId(Long.parseLong(id));
1063 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1064 
                // Inserting activity
1065 
                if(ticket != null) {
1066 
                    Activity activity = new Activity();
1067 
                    activity.setDescription("DOA Authorized");
1068 
                    activity.setType(ActivityType.OTHER);
1069 
                    activity.setTicketPriority(ticket.getPriority());
1070 
                    activity.setTicketStatus(ticket.getStatus());
1071 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1072 
                    activity.setTicketCategory(ticket.getCategory());
1073 
                    activity.setTicketDescription(ticket.getDescription());
1074 
                    activity.setCustomerId(ticket.getCustomerId());
1075 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1076 
 
1077 
                    crmServiceClient = new CRMClient().getClient();
1078 
                    crmServiceClient.updateTicket(ticket, activity);
1079 
                }
1080 
            }
1081 
 
1082 
        } catch (TException e) {
1083 
            log.error("Error while getting tickets", e);
1084 
            return EXCEPTION;
1085 
        } catch (NumberFormatException e) {
1086 
            log.error("Invalid ticket Id", e);
1087 
            return EXCEPTION;
1088 
        } catch (TransactionServiceException e) {
1089 
            log.error("Error while authorizing DOA", e);
1090 
            return EXCEPTION;
1091 
        }
1092 
        return edit();
1093 
    }
1094 
 
1095 
    public String denyDOA() {
1096 
        try {
1097 
            log.info("Denying OrderId =" + orderId);
1098 
            transactionServiceClient = new TransactionClient().getClient();
1099 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), false);
1100 
            if (id != null && !id.isEmpty()) {
1101 
                SearchFilter searchFilter = new SearchFilter();
1102 
                crmServiceClient = new CRMClient().getClient();
1103 
                searchFilter.setTicketId(Long.parseLong(id));
1104 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1105 
                // Inserting activity
1106 
                if(ticket != null) {
1107 
                    Activity activity = new Activity();
1108 
                    activity.setDescription("DOA Denied");
1109 
                    activity.setType(ActivityType.OTHER);
1110 
                    activity.setTicketPriority(ticket.getPriority());
1111 
                    activity.setTicketStatus(ticket.getStatus());
1112 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1113 
                    activity.setTicketCategory(ticket.getCategory());
1114 
                    activity.setTicketDescription(ticket.getDescription());
1115 
                    activity.setCustomerId(ticket.getCustomerId());
1116 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1117 
 
1118 
                    crmServiceClient = new CRMClient().getClient();
1119 
                    crmServiceClient.updateTicket(ticket, activity);
1120 
                }
1121 
            }
1122 
 
1123 
        } catch (TException e) {
1124 
            log.error("Error while getting tickets", e);
1125 
            return EXCEPTION;
1126 
        } catch (NumberFormatException e) {
1127 
            log.error("Invalid ticket Id", e);
1128 
            return EXCEPTION;
1129 
        } catch (TransactionServiceException e) {
1130 
            log.error("Error while denying DOA", e);
1131 
            return EXCEPTION;
1132 
        }
1133 
        return edit();
1134 
    }
5407 amar.kumar 1135 
 
5909 amar.kumar 1136 
    public String getAllOpenTickets() {
1137 
    	try {
1138 
    		ticketCategorycountMap= new HashMap<String, Long>();
1139 
            crmServiceClient = new CRMClient().getClient();
1140 
            ticketCategorycountMap = crmServiceClient.getOpenTicketsMap();
1141 
        } catch (TException e) {
1142 
            String errorString = "Error getting tickets for "
1143 
                    + currentAgentEmailId;
1144 
            log.error(errorString, e);
1145 
            addActionError(errorString);
1146 
        }
1147 
        return OPEN;
1148 
    }
1149 
 
5407 amar.kumar 1150 
    public double getCustomerTrustLevel(long userId) {
1151 
    	try {
1152 
			userContextServiceClient = new UserClient().getClient();
1153 
			return userContextServiceClient.getTrustLevel(userId);
1154 
		} catch (TException e) {
1155 
			log.info("Exception while getting trustLevel for " +
1156 
					"userId " + userId);
1157 
		}
1158 
		return 0;
1159 
    }
4490 anupam.sin 1160 
 
4020 mandeep.dh 1161 
    public EscalationMatrix[] getEscalationMatrix () {
1162 
        return CRMConstants.EscalationMatrix.values();
1163 
    }
1164 
 
3546 mandeep.dh 1165 
    public String getAddress(Order order) {
1166 
        return ModelUtils.extractAddressFromOrder(order);
1167 
    }
1168 
 
1169 
    public String getProductName(LineItem lineItem) {
4008 mandeep.dh 1170 
        return ModelUtils.extractProductNameFromLineItem(lineItem) + " " + lineItem.getColor();
3546 mandeep.dh 1171 
    }
1172 
 
3405 mandeep.dh 1173 
    public ActivityType[] getActivityTypes() {
1174 
        return ActivityType.values();
1175 
    }
1176 
 
1177 
    public TicketStatus[] getTicketStatuses() {
1178 
        return TicketStatus.values();
1179 
    }
1180 
 
3390 mandeep.dh 1181 
    public Agent getAgent(long agentId) throws TException {
1182 
        return CRMAuthorizingRealm.getAgent(agentId);
3137 mandeep.dh 1183 
    }
1184 
 
3339 mandeep.dh 1185 
    public List<Agent> getAllAgents() {
3390 mandeep.dh 1186 
        return CRMAuthorizingRealm.getAgents();
3339 mandeep.dh 1187 
    }
1188 
 
1189 
    public TicketCategory[] getTicketCategories() {
1190 
        return TicketCategory.values();
1191 
    }
1192 
 
1193 
    public TicketPriority[] getTicketPriorities() {
1194 
        return TicketPriority.values();
1195 
    }
1196 
 
3137 mandeep.dh 1197 
    public List<Ticket> getTickets() {
1198 
        return tickets;
1199 
    }
1200 
 
1201 
    public void setTickets(List<Ticket> tickets) {
1202 
        this.tickets = tickets;
1203 
    }
3339 mandeep.dh 1204 
 
3405 mandeep.dh 1205 
    public String getCustomerEmailId() {
1206 
        return customerEmailId;
3339 mandeep.dh 1207 
    }
1208 
 
3405 mandeep.dh 1209 
    public void setCustomerEmailId(String customerEmailId) {
1210 
        this.customerEmailId = customerEmailId;
3339 mandeep.dh 1211 
    }
1212 
 
1213 
    public String getDescription() {
1214 
        return description;
1215 
    }
1216 
 
1217 
    public void setDescription(String description) {
1218 
        this.description = description;
1219 
    }
1220 
 
1221 
    public String getAssigneeEmailId() {
1222 
        return assigneeEmailId;
1223 
    }
1224 
 
1225 
    public void setAssigneeEmailId(String assigneeEmailId) {
1226 
        this.assigneeEmailId = assigneeEmailId;
1227 
    }
1228 
 
1229 
    public String getPriority() {
1230 
        return priority;
1231 
    }
1232 
 
1233 
    public void setPriority(String priority) {
1234 
        this.priority = priority;
1235 
    }
1236 
 
1237 
    public String getCategory() {
1238 
        return category;
1239 
    }
1240 
 
1241 
    public void setCategory(String category) {
1242 
        this.category = category;
1243 
    }
1244 
 
1245 
    public String getOrderId() {
1246 
        return orderId;
1247 
    }
1248 
 
1249 
    public void setOrderId(String orderId) {
1250 
        this.orderId = orderId;
1251 
    }
3397 mandeep.dh 1252 
 
1253 
    public String[] getAgentIds() {
1254 
        return agentIds;
1255 
    }
1256 
 
1257 
    public void setAgentIds(String[] agentIds) {
1258 
        this.agentIds = agentIds;
1259 
    }
1260 
 
1261 
    public String getStartTimestamp() {
1262 
        return startTimestamp;
1263 
    }
1264 
 
1265 
    public void setStartTimestamp(String startTimestamp) {
1266 
        this.startTimestamp = startTimestamp;
1267 
    }
1268 
 
1269 
    public String getEndTimestamp() {
1270 
        return endTimestamp;
1271 
    }
1272 
 
1273 
    public void setEndTimestamp(String endTimestamp) {
1274 
        this.endTimestamp = endTimestamp;
1275 
    }
3405 mandeep.dh 1276 
 
1277 
    public String getUserId() {
1278 
        return userId;
1279 
    }
1280 
 
1281 
    public void setUserId(String userId) {
1282 
        this.userId = userId;
1283 
    }
1284 
 
1285 
    public String getId() {
1286 
        return id;
1287 
    }
1288 
 
1289 
    public void setId(String id) {
1290 
        this.id = id;
1291 
    }
1292 
 
1293 
    public String getActivityDescription() {
1294 
        return activityDescription;
1295 
    }
1296 
 
1297 
    public void setActivityDescription(String activityDescription) {
1298 
        this.activityDescription = activityDescription;
1299 
    }
1300 
 
1301 
    public String getStatus() {
1302 
        return status;
1303 
    }
1304 
 
1305 
    public void setStatus(String status) {
1306 
        this.status = status;
1307 
    }
1308 
 
1309 
    public String getActivityType() {
1310 
        return activityType;
1311 
    }
1312 
 
1313 
    public void setActivityType(String activityType) {
1314 
        this.activityType = activityType;
1315 
    }
1316 
 
1317 
    public Ticket getTicket() {
1318 
        return ticket;
1319 
    }
1320 
 
1321 
    public void setTicket(Ticket ticket) {
1322 
        this.ticket = ticket;
1323 
    }
1324 
 
1325 
    public List<Activity> getActivities() {
1326 
        return activities;
1327 
    }
1328 
 
1329 
    public void setActivities(List<Activity> activities) {
1330 
        this.activities = activities;
1331 
    }
1332 
 
1333 
    public String getSubject() {
1334 
        return subject;
1335 
    }
1336 
 
1337 
    public void setSubject(String subject) {
1338 
        this.subject = subject;
1339 
    }
1340 
 
1341 
    public String getBody() {
1342 
        return body;
1343 
    }
1344 
 
1345 
    public void setBody(String body) {
1346 
        this.body = body;
1347 
    }
1348 
 
1349 
    public String getCustomerName() {
1350 
        return customerName;
1351 
    }
1352 
 
1353 
    public void setCustomerName(String customerName) {
1354 
        this.customerName = customerName;
1355 
    }
1356 
 
1357 
    public String getCustomerMobileNumber() {
1358 
        return customerMobileNumber;
1359 
    }
1360 
 
1361 
    public void setCustomerMobileNumber(String customerMobileNumber) {
1362 
        this.customerMobileNumber = customerMobileNumber;
1363 
    }
3546 mandeep.dh 1364 
 
1365 
    public User getUser() {
1366 
        return user;
1367 
    }
1368 
 
1369 
    public void setUser(User user) {
1370 
        this.user = user;
1371 
    }
1372 
 
1373 
    public String getOrderStatus() {
1374 
        return orderStatus;
1375 
    }
1376 
 
1377 
    public void setOrderStatus(String orderStatus) {
1378 
        this.orderStatus = orderStatus;
1379 
    }
1380 
 
1381 
    public List<Order> getOrders() {
1382 
        return orders;
1383 
    }
1384 
 
1385 
    public void setOrders(List<Order> orders) {
1386 
        this.orders = orders;
1387 
    }
4020 mandeep.dh 1388 
 
1389 
    public String getEscalate() {
1390 
        return escalate;
1391 
    }
1392 
 
1393 
    public void setEscalate(String escalate) {
1394 
        this.escalate = escalate;
1395 
    }
4241 anupam.sin 1396 
 
1397 
    public String getCancelReason() {
1398 
        return cancelReason;
1399 
    }
1400 
 
1401 
    public void setCancelReason(String cancelReason) {
1402 
        this.cancelReason = cancelReason;
1403 
    }
4267 anupam.sin 1404 
 
1405 
    public List<Payment> getPayments() {
1406 
        return payments;
1407 
    }
1408 
 
1409 
    public void setPayments(List<Payment> payments) {
1410 
        this.payments = payments;
1411 
    }
1412 
 
1413 
    public String getTransactionId() {
1414 
        return transactionId;
1415 
    }
1416 
 
1417 
    public void setTransactionId(String transactionId) {
1418 
        this.transactionId = transactionId;
1419 
    }
4438 anupam.sin 1420 
 
1421 
    public String getPaymentId() {
1422 
        return paymentId;
1423 
    }
1424 
 
1425 
    public void setPaymentId(String paymentId) {
1426 
        this.paymentId = paymentId;
1427 
    }
4490 anupam.sin 1428 
 
1429 
    public HashMap<String, String> getAllAttachmentsForTicket() {
1430 
        return allAttachmentsForTicket;
1431 
    }
1432 
 
1433 
    public void setAllAttachmentsForTicket(HashMap<String, String> allAttachmentsForTicket) {
1434 
        this.allAttachmentsForTicket = allAttachmentsForTicket;
1435 
    }
5791 anupam.sin 1436 
 
1437 
    public String getPickupExtension() {
1438 
        return pickupExtension;
1439 
    }
1440 
 
1441 
    public void setPickupExtension(String pickupExtension) {
1442 
        this.pickupExtension = pickupExtension;
1443 
    }
5909 amar.kumar 1444 
 
1445 
	public Map<String, Long> getTicketCategorycountMap() {
1446 
		return ticketCategorycountMap;
1447 
	}
1448 
 
1449 
	public void setTicketCategorycountMap(
1450 
			Map<String, Long> ticketCategorycountMap) {
1451 
		this.ticketCategorycountMap = ticketCategorycountMap;
1452 
	}
3137 mandeep.dh 1453 
}