Subversion Repositories SmartDukaan

/**

 * 

 */

package in.shop2020.serving.controllers;

import in.shop2020.crm.Activity;

import in.shop2020.crm.ActivityType;

import in.shop2020.crm.Agent;

import in.shop2020.crm.SearchFilter;

import in.shop2020.crm.Ticket;

import in.shop2020.crm.TicketCategory;

import in.shop2020.crm.TicketPriority;

import in.shop2020.crm.TicketStatus;

import in.shop2020.model.v1.user.User;

import in.shop2020.model.v1.user.UserContextException;

import in.shop2020.serving.auth.CRMAuthorizingRealm;

import in.shop2020.thrift.clients.CRMClient;

import in.shop2020.thrift.clients.HelperClient;

import in.shop2020.thrift.clients.UserClient;

import in.shop2020.util.CRMConstants;

import in.shop2020.utils.HelperService.Client;

import in.shop2020.utils.HelperServiceException;

import java.text.ParseException;

import java.util.ArrayList;

import java.util.Collections;

import java.util.Date;

import java.util.List;

import org.apache.shiro.SecurityUtils;

import org.apache.thrift.TException;

/**

 * @author mandeep

 * 

 */

public class TicketsController extends BaseController {

    /**

     * 

     */

    private static final long serialVersionUID = 1L;

    List<Ticket>              tickets          = new ArrayList<Ticket>();

    private String            customerEmailId;

    private String            description;

    private String            assigneeEmailId;

    private String            priority;

    private String            category;

    private String            orderId;

    private String[]          agentIds;

    private String            startTimestamp;

    private String            endTimestamp;

    private String            userId;

    private String            id;

    private String            activityDescription;

    private String            status;

    private String            activityType;

    private Ticket            ticket;

    private List<Activity>    activities;

    private String            subject;

    private String            body;

    private String            customerName;

    private String            customerMobileNumber;

    public String index() {

        try {

            if (id != null && !id.isEmpty()) {

                SearchFilter searchFilter = new SearchFilter();

                crmServiceClient = new CRMClient().getClient();

                searchFilter.setTicketId(Long.parseLong(id));

                tickets = crmServiceClient.getTickets(searchFilter);

            }

        } catch (TException e) {

            log.error("Error while getting tickets", e);

            return EXCEPTION;

        }

        return INDEX;

    }

    public String edit() {

        try {

            long ticketId = Long.parseLong(id);

            SearchFilter searchFilter = new SearchFilter();

            searchFilter.setTicketId(ticketId);

            crmServiceClient = new CRMClient().getClient();

            ticket = crmServiceClient.getTickets(searchFilter).get(0);

            activities = crmServiceClient.getActivities(searchFilter);

            subject = createSubjectString(ticket);

            if (ticket.isSetCustomerId()) {

                userId = String.valueOf(ticket.getCustomerId());

            }

            customerEmailId = ticket.getCustomerEmailId();

        } catch (TException e) {

            log.error("Error while loading edit page", e);

            return EXCEPTION;

        }

        return EDIT;

    }

    private String createSubjectString(Ticket ticket) {

        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()

                + " " + ticket.getCategory().name();

    }

    public String create() {

        try {

            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();

            Ticket ticket = new Ticket();

            ticket.setDescription(description);

            ticket.setCreatorId(creatorId);

            ticket.setStatus(TicketStatus.OPEN);

            ticket.setPriority(TicketPriority.valueOf(priority));

            ticket.setCategory(TicketCategory.valueOf(category));

            Activity activity = new Activity();

            activity.setDescription("Creating Ticket");

            activity.setType(ActivityType.OTHER);

            activity.setTicketPriority(TicketPriority.valueOf(priority));

            activity.setTicketStatus(TicketStatus.OPEN);

            activity.setCreatorId(creatorId);

            activity.setTicketCategory(TicketCategory.valueOf(category));

            activity.setTicketDescription(description);

            if (orderId != null && !orderId.isEmpty()) {

                ticket.setOrderId(Long.parseLong(orderId));

            }

            if (userId != null && !userId.isEmpty()) {

                ticket.setCustomerId(Long.parseLong(userId));

                activity.setCustomerId(Long.parseLong(userId));

            }

            else {

                User user = null;

                userContextServiceClient = new UserClient().getClient();

                try {

                    if (customerName != null && !customerName.isEmpty()) {

                        ticket.setCustomerName(customerName);

                        activity.setCustomerName(customerName);

                    }

                    if (customerEmailId != null && !customerEmailId.isEmpty()) {

                        ticket.setCustomerEmailId(customerEmailId);

                        activity.setCustomerEmailId(customerEmailId);

                        user = userContextServiceClient.getUserByEmail(customerEmailId);

                    }

                    if ((user == null || user.getUserId() == -1) && customerMobileNumber != null && !customerMobileNumber.isEmpty()) {

                        ticket.setCustomerMobileNumber(customerMobileNumber);

                        activity.setCustomerMobileNumber(customerMobileNumber);

                        user = userContextServiceClient.getUserByMobileNumber(Long.parseLong(customerMobileNumber));

                    }

                } catch (UserContextException e) {

                    log.error("Could not fetch user for: " + customerEmailId + " "

                            + customerMobileNumber + " " + customerName, e);

                }

                if (user != null && user.getUserId() != -1) {

                    ticket.setCustomerId(user.getUserId());

                    activity.setCustomerId(user.getUserId());

                }

            }

            // handling null values appropriately

            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {

                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId).getId();

                ticket.setAssigneeId(assigneeId);

                activity.setTicketAssigneeId(assigneeId);

            }

            crmServiceClient         = new CRMClient().getClient();

            id = String.valueOf(crmServiceClient.insertTicket(ticket, activity));

        } catch (TException e) {

            log.error("Error while creating ticket", e);

            return EXCEPTION;

        }

        return index();

    }

    public boolean isAssigneeEditable() {

        return SecurityUtils.getSubject().hasRole("TeamLead");

    }

    public String searchTickets() throws ParseException {

        try {

            SearchFilter searchFilter = new SearchFilter();

            if (userId != null && !userId.isEmpty()) {

                searchFilter.setCustomerId(Long.parseLong(userId));

            }

            if (agentIds != null && agentIds.length != 0) {

                searchFilter.setTicketAssigneeIds(new ArrayList<Long>());

                for (String agentId : agentIds) {

                    searchFilter.getTicketAssigneeIds().add(CRMAuthorizingRealm.getAgent(agentId).getId());

                }

            }

            if (startTimestamp != null && !startTimestamp.isEmpty()) {

                searchFilter.setStartTimestamp(SDF.parse(startTimestamp).getTime());

            }

            if (endTimestamp != null && !endTimestamp.isEmpty()) {

                searchFilter.setEndTimestamp(SDF.parse(endTimestamp).getTime());

            }

            crmServiceClient         = new CRMClient().getClient();

            tickets = crmServiceClient.getTickets(searchFilter);

        } catch (TException e) {

            String errorString = "Error getting tickets for "

                    + currentAgentEmailId;

            log.error(errorString, e);

            addActionError(errorString);

        }

        return index();

    }

    /**

     * Returns tickets assigned to the current logged in agent

     *

     * @return

     */

    public String getMyOpenTickets() {

        try {

            Agent agent = CRMAuthorizingRealm.getAgent(currentAgentEmailId);

            SearchFilter searchFilter = new SearchFilter();

            searchFilter.setTicketAssigneeIds(Collections.singletonList(agent.getId()));

            crmServiceClient         = new CRMClient().getClient();

            for (Ticket ticket : crmServiceClient.getTickets(searchFilter)) {

                if (TicketStatus.OPEN.equals(ticket.getStatus())) {

                    tickets.add(ticket);

                }

            }

        } catch (TException e) {

            String errorString = "Error getting tickets for "

                    + currentAgentEmailId;

            log.error(errorString, e);

            addActionError(errorString);

        }

        return index();

    }

    public String getUnassignedTickets() {

        try {

            crmServiceClient         = new CRMClient().getClient();

            tickets = crmServiceClient.getUnassignedTickets();

        } catch (TException e) {

            String errorString = "Error getting tickets for "

                    + currentAgentEmailId;

            log.error(errorString, e);

            addActionError(errorString);

        }

        return index();

    }

    public String update() {

        try {

            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)

                    .getId();

            // Only subject and close date are editable fields for a ticket

            Ticket ticket = new Ticket();

            ticket.setId(Long.parseLong(id));

            ticket.setDescription(description);

            ticket.setCategory(TicketCategory.valueOf(category));

            ticket.setPriority(TicketPriority.valueOf(priority));

            ticket.setStatus(TicketStatus.valueOf(status));

            // Update when a ticket is closed!

            if (TicketStatus.CLOSED.name().equals(status)) {

                ticket.setCloseDate(new Date().getTime());

            }

            if (activityDescription == null || activityDescription.isEmpty()) {

                activityDescription = "Updating ticket fields";

            }

            Activity activity = new Activity();

            activity.setDescription(activityDescription);

            activity.setType(ActivityType.valueOf(activityType));

            activity.setTicketPriority(TicketPriority.valueOf(priority));

            activity.setTicketStatus(TicketStatus.valueOf(status));

            activity.setCreatorId(creatorId);

            activity.setTicketCategory(TicketCategory.valueOf(category));

            activity.setTicketDescription(description);

            if (userId != null && !userId.isEmpty()) {

                activity.setCustomerId(Long.parseLong(userId));

            }

            log.info(activityType);

            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {

                log.info("Sending mail");

                Client helperClient = new HelperClient().getClient();

                activity.setUserEmailId(helperClient.saveUserEmailForSending(

                        customerEmailId, CRMConstants.CRM_EMAIL_SENDOR, subject,

                        "<pre>" + body + "</pre>", null, CRMConstants.CRM_EMAIL_TYPE));

                // We change activityType to OTHER when pop up box for email

                // closes

                activity.setDescription("Subject: " + subject + "\n\n"

                        + "Body: " + body);

            }

            // handling null values appropriately

            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {

                long assigneeId = CRMAuthorizingRealm.getAgent(

                        assigneeEmailId).getId();

                ticket.setAssigneeId(assigneeId);

                activity.setTicketAssigneeId(assigneeId);

            }

            User user = null;

            userContextServiceClient = new UserClient().getClient();

            try {

                if (customerName != null && !customerName.isEmpty()) {

                    ticket.setCustomerName(customerName);

                    activity.setCustomerName(customerName);

                }

                if (customerEmailId != null && !customerEmailId.isEmpty()) {

                    ticket.setCustomerEmailId(customerEmailId);

                    activity.setCustomerEmailId(customerEmailId);

                    user = userContextServiceClient.getUserByEmail(customerEmailId);

                }

                if ((user == null || user.getUserId() == -1) && customerMobileNumber != null && !customerMobileNumber.isEmpty()) {

                    ticket.setCustomerMobileNumber(customerMobileNumber);

                    activity.setCustomerMobileNumber(customerMobileNumber);

                    user = userContextServiceClient.getUserByMobileNumber(Long.parseLong(customerMobileNumber));

                }

            } catch (UserContextException e) {

                log.error("Could not fetch user for: " + customerEmailId + " "

                        + customerMobileNumber + " " + customerName, e);

            }

            if (user != null && user.getUserId() != -1) {

                ticket.setCustomerId(user.getUserId());

                activity.setCustomerId(user.getUserId());

            }

            crmServiceClient = new CRMClient().getClient();

            crmServiceClient.updateTicket(ticket, activity);

        } catch (TException e) {

            log.error("Error while updating ticket", e);

            return EXCEPTION;

        } catch (HelperServiceException hse) {

            log.error("Error while sending mail", hse);

            return EXCEPTION;

        }

        return index();

    }

    public User getUser(Long userId) {

        User user = null;

        try {

            userContextServiceClient = new UserClient().getClient();

            user = userContextServiceClient.getUserById(userId);

        } catch (UserContextException e) {

            String errorString = "Could not fetch user for " + userId;

            log.error(errorString, e);

            addActionError(errorString);

        } catch (TException e) {

            String errorString = "Could not create client";

            log.error(errorString, e);

            addActionError(errorString);

        }

        return user;

    }

    public ActivityType[] getActivityTypes() {

        return ActivityType.values();

    }

    public TicketStatus[] getTicketStatuses() {

        return TicketStatus.values();

    }

    public Agent getAgent(long agentId) throws TException {

        return CRMAuthorizingRealm.getAgent(agentId);

    }

    public List<Agent> getAllAgents() {

        return CRMAuthorizingRealm.getAgents();

    }

    public TicketCategory[] getTicketCategories() {

        return TicketCategory.values();

    }

    public TicketPriority[] getTicketPriorities() {

        return TicketPriority.values();

    }

    public List<Ticket> getTickets() {

        return tickets;

    }

    public void setTickets(List<Ticket> tickets) {

        this.tickets = tickets;

    }

    public String getCustomerEmailId() {

        return customerEmailId;

    }

    public void setCustomerEmailId(String customerEmailId) {

        this.customerEmailId = customerEmailId;

    }

    public String getDescription() {

        return description;

    }

    public void setDescription(String description) {

        this.description = description;

    }

    public String getAssigneeEmailId() {

        return assigneeEmailId;

    }

    public void setAssigneeEmailId(String assigneeEmailId) {

        this.assigneeEmailId = assigneeEmailId;

    }

    public String getPriority() {

        return priority;

    }

    public void setPriority(String priority) {

        this.priority = priority;

    }

    public String getCategory() {

        return category;

    }

    public void setCategory(String category) {

        this.category = category;

    }

    public String getOrderId() {

        return orderId;

    }

    public void setOrderId(String orderId) {

        this.orderId = orderId;

    }

    public String[] getAgentIds() {

        return agentIds;

    }

    public void setAgentIds(String[] agentIds) {

        this.agentIds = agentIds;

    }

    public String getStartTimestamp() {

        return startTimestamp;

    }

    public void setStartTimestamp(String startTimestamp) {

        this.startTimestamp = startTimestamp;

    }

    public String getEndTimestamp() {

        return endTimestamp;

    }

    public void setEndTimestamp(String endTimestamp) {

        this.endTimestamp = endTimestamp;

    }

    public String getUserId() {

        return userId;

    }

    public void setUserId(String userId) {

        this.userId = userId;

    }

    public String getId() {

        return id;

    }

    public void setId(String id) {

        this.id = id;

    }

    public String getActivityDescription() {

        return activityDescription;

    }

    public void setActivityDescription(String activityDescription) {

        this.activityDescription = activityDescription;

    }

    public String getStatus() {

        return status;

    }

    public void setStatus(String status) {

        this.status = status;

    }

    public String getActivityType() {

        return activityType;

    }

    public void setActivityType(String activityType) {

        this.activityType = activityType;

    }

    public Ticket getTicket() {

        return ticket;

    }

    public void setTicket(Ticket ticket) {

        this.ticket = ticket;

    }

    public List<Activity> getActivities() {

        return activities;

    }

    public void setActivities(List<Activity> activities) {

        this.activities = activities;

    }

    public String getSubject() {

        return subject;

    }

    public void setSubject(String subject) {

        this.subject = subject;

    }

    public String getBody() {

        return body;

    }

    public void setBody(String body) {

        this.body = body;

    }

    public String getCustomerName() {

        return customerName;

    }

    public void setCustomerName(String customerName) {

        this.customerName = customerName;

    }

    public String getCustomerMobileNumber() {

        return customerMobileNumber;

    }

    public void setCustomerMobileNumber(String customerMobileNumber) {

        this.customerMobileNumber = customerMobileNumber;

    }

}