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3137 mandeep.dh 1 
/**
2 
 *
3 
 */
4 
package in.shop2020.serving.controllers;
5 
 
3339 mandeep.dh 6 
import in.shop2020.crm.Activity;
7 
import in.shop2020.crm.ActivityType;
3137 mandeep.dh 8 
import in.shop2020.crm.Agent;
3390 mandeep.dh 9 
import in.shop2020.crm.SearchFilter;
3137 mandeep.dh 10 
import in.shop2020.crm.Ticket;
3339 mandeep.dh 11 
import in.shop2020.crm.TicketCategory;
12 
import in.shop2020.crm.TicketPriority;
3137 mandeep.dh 13 
import in.shop2020.crm.TicketStatus;
5791 anupam.sin 14 
import in.shop2020.model.v1.order.Attribute;
3546 mandeep.dh 15 
import in.shop2020.model.v1.order.LineItem;
16 
import in.shop2020.model.v1.order.Order;
17 
import in.shop2020.model.v1.order.OrderStatus;
4267 anupam.sin 18 
import in.shop2020.model.v1.order.Transaction;
3546 mandeep.dh 19 
import in.shop2020.model.v1.order.TransactionServiceException;
4267 anupam.sin 20 
import in.shop2020.model.v1.order.TransactionStatus;
3137 mandeep.dh 21 
import in.shop2020.model.v1.user.User;
22 
import in.shop2020.model.v1.user.UserContextException;
3578 mandeep.dh 23 
import in.shop2020.payments.Payment;
24 
import in.shop2020.payments.PaymentException;
25 
import in.shop2020.payments.PaymentStatus;
3390 mandeep.dh 26 
import in.shop2020.serving.auth.CRMAuthorizingRealm;
27 
import in.shop2020.thrift.clients.CRMClient;
3405 mandeep.dh 28 
import in.shop2020.thrift.clients.HelperClient;
3578 mandeep.dh 29 
import in.shop2020.thrift.clients.PaymentClient;
3546 mandeep.dh 30 
import in.shop2020.thrift.clients.TransactionClient;
3390 mandeep.dh 31 
import in.shop2020.thrift.clients.UserClient;
3405 mandeep.dh 32 
import in.shop2020.util.CRMConstants;
4020 mandeep.dh 33 
import in.shop2020.util.CRMConstants.EscalationMatrix;
16244 manish.sha 34 
import in.shop2020.util.CRMConstants.PMEscalationMatrix;
17196 manish.sha 35 
import in.shop2020.util.SendGrid;
16642 manish.sha 36 
import in.shop2020.util.SendGridException;
17196 manish.sha 37 
import in.shop2020.utils.GmailUtils;
3405 mandeep.dh 38 
import in.shop2020.utils.HelperService.Client;
39 
import in.shop2020.utils.HelperServiceException;
3546 mandeep.dh 40 
import in.shop2020.utils.ModelUtils;
3137 mandeep.dh 41 
 
17083 manish.sha 42 
import java.io.File;
3397 mandeep.dh 43 
import java.text.ParseException;
5791 anupam.sin 44 
import java.text.SimpleDateFormat;
3137 mandeep.dh 45 
import java.util.ArrayList;
5791 anupam.sin 46 
import java.util.Arrays;
3578 mandeep.dh 47 
import java.util.Calendar;
3390 mandeep.dh 48 
import java.util.Collections;
3405 mandeep.dh 49 
import java.util.Date;
4490 anupam.sin 50 
import java.util.HashMap;
3137 mandeep.dh 51 
import java.util.List;
5909 amar.kumar 52 
import java.util.Map;
3137 mandeep.dh 53 
 
17083 manish.sha 54 
import javax.mail.MessagingException;
55 
 
4256 mandeep.dh 56 
import net.htmlparser.jericho.Source;
57 
 
3405 mandeep.dh 58 
import org.apache.shiro.SecurityUtils;
3137 mandeep.dh 59 
import org.apache.thrift.TException;
3546 mandeep.dh 60 
import org.apache.thrift.transport.TTransportException;
3137 mandeep.dh 61 
 
62 
/**
63 
 * @author mandeep
64 
 *
65 
 */
66 
public class TicketsController extends BaseController {
67 
 
68 
    /**
69 
     *
70 
     */
71 
    private static final long serialVersionUID = 1L;
72 
 
73 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
14882 manish.sha 74 
 
3405 mandeep.dh 75 
    private String            customerEmailId;
3339 mandeep.dh 76 
    private String            description;
77 
    private String            assigneeEmailId;
78 
    private String            priority;
79 
    private String            category;
80 
    private String            orderId;
3397 mandeep.dh 81 
    private String[]          agentIds;
82 
    private String            startTimestamp;
83 
    private String            endTimestamp;
3137 mandeep.dh 84 
 
3405 mandeep.dh 85 
    private String            userId;
86 
    private String            id;
87 
    private String            activityDescription;
88 
    private String            status;
89 
    private String            activityType;
90 
    private Ticket            ticket;
91 
    private List<Activity>    activities;
92 
    private String            subject;
93 
    private String            body;
94 
    private String            customerName;
95 
    private String            customerMobileNumber;
3546 mandeep.dh 96 
    private User              user;
97 
    private String            orderStatus;
98 
    private List<Order>       orders;
19072 manish.sha 99 
    private Map<Long, Order>  transactions;
100 
	private Map<Long, Long>   transactionShipping;
101 
    private Map<Long, Long>   transactionTotal;
4267 anupam.sin 102 
    private List<Payment>     payments;
4020 mandeep.dh 103 
    private String            escalate;
4241 anupam.sin 104 
    private String            cancelReason;
4267 anupam.sin 105 
    private String            transactionId;
5791 anupam.sin 106 
    private String            pickupExtension;
5909 amar.kumar 107 
    private Map<String, Long> ticketCategorycountMap;
7645 anupam.sin 108 
    private String premises = "";
109 
    private String closureType = "";
4438 anupam.sin 110 
    private String paymentId;
19072 manish.sha 111 
    private String 			  quantity;
4438 anupam.sin 112 
 
4490 anupam.sin 113 
    private HashMap<String, String> allAttachmentsForTicket;
114 
 
3405 mandeep.dh 115 
    public String index() {
116 
        try {
117 
            if (id != null && !id.isEmpty()) {
118 
                SearchFilter searchFilter = new SearchFilter();
119 
                crmServiceClient = new CRMClient().getClient();
120 
                searchFilter.setTicketId(Long.parseLong(id));
121 
                tickets = crmServiceClient.getTickets(searchFilter);
122 
            }
123 
        } catch (TException e) {
124 
            log.error("Error while getting tickets", e);
125 
            return EXCEPTION;
126 
        }
127 
 
128 
        return INDEX;
129 
    }
130 
 
131 
    public String edit() {
132 
        try {
133 
            long ticketId = Long.parseLong(id);
134 
            SearchFilter searchFilter = new SearchFilter();
135 
            searchFilter.setTicketId(ticketId);
136 
            crmServiceClient = new CRMClient().getClient();
137 
            ticket = crmServiceClient.getTickets(searchFilter).get(0);
138 
            activities = crmServiceClient.getActivities(searchFilter);
4490 anupam.sin 139 
            populateAttachments();
3405 mandeep.dh 140 
            subject = createSubjectString(ticket);
141 
 
142 
            if (ticket.isSetCustomerId()) {
143 
                userId = String.valueOf(ticket.getCustomerId());
3546 mandeep.dh 144 
                userContextServiceClient = new UserClient().getClient();
145 
 
146 
                try {
147 
                    user = userContextServiceClient.getUserById(ticket
148 
                            .getCustomerId());
149 
                } catch (UserContextException e) {
150 
                    log.error("Could not fetch user details", e);
151 
                }
3405 mandeep.dh 152 
            }
153 
 
154 
            customerEmailId = ticket.getCustomerEmailId();
4689 anupam.sin 155 
 
4277 anupam.sin 156 
            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
157 
                log.info("Fetching orders for " + ticket.getCustomerId());
158 
                orders = new ArrayList<Order>();
159 
                transactionServiceClient = new TransactionClient().getClient();
4689 anupam.sin 160 
                for (Order order : transactionServiceClient
161 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
162 
                                Collections.singletonList(OrderStatus.CANCEL_REQUEST_RECEIVED))) {
163 
                    log.info("Processing Order: " + order.getId());
4287 anupam.sin 164 
                    orders.add(order);
165 
                }
4277 anupam.sin 166 
            }
3546 mandeep.dh 167 
 
168 
            if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
169 
                log.info("Fetching orders for " + ticket.getCustomerId());
170 
                orders = new ArrayList<Order>();
18341 amit.gupta 171 
                transactions = new HashMap<Long, Order>();
18343 amit.gupta 172 
                transactionShipping = new HashMap<Long, Long>();
173 
                transactionTotal = new HashMap<Long, Long>();
3546 mandeep.dh 174 
                transactionServiceClient = new TransactionClient().getClient();
175 
                for (Order order : transactionServiceClient
176 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
4663 rajveer 177 
                                Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 178 
                    log.info("Processing Order: " + order);
179 
                    if (order.isCod()) {
18341 amit.gupta 180 
                    	transactions.put(order.getTransactionId(), order);
19072 manish.sha 181 
                    	if (!transactionShipping.containsKey(order.getTransactionId())){
18342 amit.gupta 182 
                    		transactionShipping.put(order.getTransactionId(), (long)order.getShippingCost());
18341 amit.gupta 183 
                    	} else {
18342 amit.gupta 184 
                    		transactionShipping.put(order.getTransactionId(), transactionShipping.get(order.getTransactionId()).longValue() + (long)order.getShippingCost());
18341 amit.gupta 185 
                    	}
19072 manish.sha 186 
                    	if (!transactionTotal.containsKey(order.getTransactionId())){
18342 amit.gupta 187 
                    		transactionTotal.put(order.getTransactionId(), (long)order.getTotal_amount()-(long)order.getGvAmount());
18341 amit.gupta 188 
                    	} else {
18342 amit.gupta 189 
                    		transactionTotal.put(order.getTransactionId(), transactionTotal.get(order.getTransactionId()).longValue() + (long)order.getTotal_amount()-(long)order.getGvAmount());
18341 amit.gupta 190 
                    	}
19072 manish.sha 191 
                    	orders.add(order);
3546 mandeep.dh 192 
                    }
193 
                }
18341 amit.gupta 194 
 
3546 mandeep.dh 195 
            }
4689 anupam.sin 196 
 
4490 anupam.sin 197 
            if (TicketCategory.DOA_RECEIVED.equals(ticket.getCategory())) {
198 
                log.info("Fetching orders for " + ticket.getCustomerId());
199 
                orders = new ArrayList<Order>();
200 
                transactionServiceClient = new TransactionClient().getClient();
201 
                for (Order order : transactionServiceClient
202 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
203 
                                Collections.singletonList(OrderStatus.DOA_REQUEST_RECEIVED))) {
204 
                    log.info("Processing Order: " + order);
205 
                    if (order != null) {
206 
                        orders.add(order);
207 
                    }
208 
                }
209 
            }
4689 anupam.sin 210 
 
4490 anupam.sin 211 
            if (TicketCategory.RETURN_FORM.equals(ticket.getCategory())) {
212 
                log.info("Fetching orders for " + ticket.getCustomerId());
213 
                orders = new ArrayList<Order>();
214 
                transactionServiceClient = new TransactionClient().getClient();
215 
                for (Order order : transactionServiceClient
216 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
217 
                                Collections.singletonList(OrderStatus.RET_REQUEST_RECEIVED))) {
218 
                    log.info("Processing Order: " + order);
219 
                    if (order != null) {
220 
                        orders.add(order);
221 
                    }
222 
                }
223 
            }
3578 mandeep.dh 224 
 
4267 anupam.sin 225 
            if (TicketCategory.PAYMENT_FLAGGED.equals(ticket.getCategory())) {
226 
                log.info("Fetching orders for " + ticket.getCustomerId());
227 
                payments = new ArrayList<Payment>();
228 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
229 
                transactionServiceClient = new TransactionClient().getClient();
230 
                for (Transaction transaction : transactionServiceClient
231 
                        .getTransactionsForCustomer(ticket.getCustomerId(), 0, 0, TransactionStatus.FLAGGED)) {
232 
                    log.info("Processing Transaction: " + transaction);
233 
                    for ( Payment payment : paymentClient.getPaymentForTxnId(transaction.getId())) {
234 
                        if( payment.getStatus().equals(PaymentStatus.AUTHORIZED)) {
235 
                            payments.add(payment);
236 
                        }
237 
                    }
238 
                }
239 
            }
240 
 
3578 mandeep.dh 241 
            if (TicketCategory.FAILED_PAYMENTS.equals(ticket.getCategory())) {
242 
                log.info("Fetching orders for " + ticket.getCustomerId());
243 
                orders = new ArrayList<Order>();
244 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
245 
 
246 
                long failedTransactionId = -1;
247 
                long lastfailedTransactionTimestamp = -1;
248 
                for (Payment payment : paymentClient.getPaymentsForUser(ticket.getCustomerId(), 0, getTomorrow().getTime(), PaymentStatus.FAILED, 0)) {
249 
                    if (payment.getErrorTimestamp() > lastfailedTransactionTimestamp) {
250 
                        failedTransactionId = payment.getMerchantTxnId();
251 
                    }
252 
                }
253 
 
254 
                transactionServiceClient = new TransactionClient().getClient();
255 
                orders.addAll(transactionServiceClient.getOrdersForTransaction(failedTransactionId, ticket.getCustomerId()));
256 
            }
4008 mandeep.dh 257 
 
258 
            if (TicketCategory.DELAYED_DELIVERY.equals(ticket.getCategory())) {
259 
                log.info("Fetching orders for " + ticket.getCustomerId());
260 
                orders = new ArrayList<Order>();
261 
                transactionServiceClient = new TransactionClient().getClient();
262 
 
263 
                for (Order order : transactionServiceClient.getOrdersForCustomer(ticket.getCustomerId(), 0, 0, null)) {
264 
                    if (order.getExpected_delivery_time() > order.getPromised_delivery_time() && order.getExpected_delivery_time() > new Date().getTime()) {
265 
                        orders.add(order);
266 
                    }
267 
                }
268 
            }
5791 anupam.sin 269 
 
270 
            if (TicketCategory.STORE_PICKUP.equals(ticket.getCategory())) {
271 
                log.info("Fetching orders for " + ticket.getCustomerId());
272 
                orders = new ArrayList<Order>();
273 
                transactionServiceClient = new TransactionClient().getClient();
274 
                for (Order order : transactionServiceClient
275 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
276 
                                Collections.singletonList(OrderStatus.RECEIVED_AT_STORE))) {
277 
                    log.info("Processing Order: " + order.getId());
278 
                    orders.add(order);
279 
                }
280 
            }
281 
 
3405 mandeep.dh 282 
        } catch (TException e) {
3546 mandeep.dh 283 
            log.error("Error loading edit page", e);
284 
        } catch (NumberFormatException e) {
285 
            log.error("Error parsing orderId", e);
286 
        } catch (TransactionServiceException e) {
287 
            log.error("Error fetching orders for " + ticket.getCustomerId(), e);
3578 mandeep.dh 288 
        } catch (PaymentException e) {
289 
            log.error("Error fetching payments for " + ticket.getCustomerId(), e);
3405 mandeep.dh 290 
        }
291 
 
292 
        return EDIT;
293 
    }
294 
 
4490 anupam.sin 295 
    private void populateAttachments() {
296 
        allAttachmentsForTicket = new HashMap<String, String>();
297 
        for (Activity activity : activities) {
298 
            log.info("" + activity.getId());
299 
            String attachment = activity.getAttachments();
300 
            if (attachment != null && !attachment.isEmpty()) {
301 
                log.info("" + attachment);
302 
                String [] attachmentList = attachment.split(";");
303 
                for (String attachmentName : attachmentList) {
304 
                    if (attachmentName != null && !attachmentName.isEmpty()) {
305 
                        log.info("" + attachmentName);
306 
                        allAttachmentsForTicket.put(activity.getId() + "-" + attachmentName, attachmentName);
307 
                    }
308 
                }
309 
            }
310 
        }
311 
    }
312 
 
5791 anupam.sin 313 
    public static void main(String[] args) throws TException {
314 
        SearchFilter s = new SearchFilter();
315 
//      s.setTicketId(200l);
316 
//      s.setTicketAssigneeIds(null);
317 
//      s.setTicketAssigneeIds(new ArrayList<Long>());
318 
//      s.setActivityCreatorIds(Collections.singletonList(2l));
319 
//      s.setEndTimestamp(new Date());
320 
      //s.setTicketCategory(TicketCategory.STORE_PICKUP);
321 
      s.setTicketId((long) 51345);
322 
      in.shop2020.crm.CRMService.Client crmServiceClient = new CRMClient().getClient();
323 
      Ticket ticket = crmServiceClient.getTickets(s).get(0);
324 
      System.out.println(ticket.getCategory().name());
4490 anupam.sin 325 
    }
326 
 
3405 mandeep.dh 327 
    private String createSubjectString(Ticket ticket) {
14882 manish.sha 328 
    	if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
329 
	        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
330 
	                + " " + ticket.getCategory().name();
331 
    	}else{
332 
    		return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
333 
            + " " + ticket.getCategory().name();
334 
    	}
3405 mandeep.dh 335 
    }
336 
 
3578 mandeep.dh 337 
    private Date getTomorrow() {
338 
        Calendar calendar = Calendar.getInstance();
339 
        calendar.setTime(new Date());
340 
        calendar.add(Calendar.DAY_OF_MONTH, 1);
341 
        return calendar.getTime();
342 
    }
343 
 
3339 mandeep.dh 344 
    public String create() {
345 
        try {
3546 mandeep.dh 346 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
347 
                    .getId();
3339 mandeep.dh 348 
            Ticket ticket = new Ticket();
349 
            ticket.setDescription(description);
350 
            ticket.setCreatorId(creatorId);
351 
            ticket.setStatus(TicketStatus.OPEN);
352 
            ticket.setPriority(TicketPriority.valueOf(priority));
353 
            ticket.setCategory(TicketCategory.valueOf(category));
354 
 
355 
            Activity activity = new Activity();
356 
            activity.setDescription("Creating Ticket");
357 
            activity.setType(ActivityType.OTHER);
358 
            activity.setTicketPriority(TicketPriority.valueOf(priority));
359 
            activity.setTicketStatus(TicketStatus.OPEN);
360 
            activity.setCreatorId(creatorId);
361 
            activity.setTicketCategory(TicketCategory.valueOf(category));
362 
            activity.setTicketDescription(description);
363 
 
364 
            if (orderId != null && !orderId.isEmpty()) {
365 
                ticket.setOrderId(Long.parseLong(orderId));
366 
            }
4490 anupam.sin 367 
 
368 
            if (TicketCategory.valueOf(category) == TicketCategory.DOA_RECEIVED) {
369 
                transactionServiceClient = new TransactionClient().getClient();
370 
                if (!transactionServiceClient.markOrderDoaRequestReceived(Long.parseLong(orderId))) {
371 
                    throw new Exception("Order cannot be marked as DOA Received");
372 
                }
373 
                log.info("" + userId);
374 
 
375 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
376 
                log.info("In order table id is : " + order.getCustomer_id());
377 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
378 
                    throw new Exception("This order is not associated with this user Id");
379 
                }
380 
            }
381 
 
382 
            if (TicketCategory.valueOf(category) == TicketCategory.RETURN_FORM) {
383 
                transactionServiceClient = new TransactionClient().getClient();
384 
                if (!transactionServiceClient.markOrderReturnRequestReceived(Long.parseLong(orderId))) {
385 
                    throw new Exception("Order cannot be marked as Return Requested");
386 
                }
387 
                log.info("" + userId);
388 
 
389 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
390 
                log.info("In order table id is : " + order.getCustomer_id());
391 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
392 
                    throw new Exception("This order is not associated with this user Id");
393 
                }
394 
            }
4681 amar.kumar 395 
            if(body!=null && !body.isEmpty()){
396 
            	String plainTextbody = new Source(body).getTextExtractor().toString();
397 
            	ticket.setDescription(description + " : " + plainTextbody);
398 
            }
4490 anupam.sin 399 
 
3405 mandeep.dh 400 
            if (userId != null && !userId.isEmpty()) {
401 
                ticket.setCustomerId(Long.parseLong(userId));
402 
                activity.setCustomerId(Long.parseLong(userId));
3546 mandeep.dh 403 
            } else {
3390 mandeep.dh 404 
                User user = null;
405 
                userContextServiceClient = new UserClient().getClient();
406 
                try {
3405 mandeep.dh 407 
                    if (customerName != null && !customerName.isEmpty()) {
408 
                        ticket.setCustomerName(customerName);
409 
                        activity.setCustomerName(customerName);
410 
                    }
411 
 
412 
                    if (customerEmailId != null && !customerEmailId.isEmpty()) {
413 
                        ticket.setCustomerEmailId(customerEmailId);
414 
                        activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 415 
                        user = userContextServiceClient
416 
                                .getUserByEmail(customerEmailId);
3405 mandeep.dh 417 
                    }
418 
 
3546 mandeep.dh 419 
                    if ((user == null || user.getUserId() == -1)
420 
                            && customerMobileNumber != null
421 
                            && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 422 
                        ticket.setCustomerMobileNumber(customerMobileNumber);
423 
                        activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 424 
                        user = userContextServiceClient
425 
                                .getUserByMobileNumber(Long
426 
                                        .parseLong(customerMobileNumber));
3405 mandeep.dh 427 
                    }
3390 mandeep.dh 428 
                } catch (UserContextException e) {
3546 mandeep.dh 429 
                    log.error("Could not fetch user for: " + customerEmailId
430 
                            + " " + customerMobileNumber + " " + customerName,
431 
                            e);
3390 mandeep.dh 432 
                }
3546 mandeep.dh 433 
 
3390 mandeep.dh 434 
                if (user != null && user.getUserId() != -1) {
435 
                    ticket.setCustomerId(user.getUserId());
436 
                    activity.setCustomerId(user.getUserId());
437 
                }
3339 mandeep.dh 438 
            }
439 
 
440 
            // handling null values appropriately
441 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
3546 mandeep.dh 442 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
443 
                        .getId();
3339 mandeep.dh 444 
                ticket.setAssigneeId(assigneeId);
445 
                activity.setTicketAssigneeId(assigneeId);
446 
            }
447 
 
3546 mandeep.dh 448 
            crmServiceClient = new CRMClient().getClient();
449 
            id = String
450 
                    .valueOf(crmServiceClient.insertTicket(ticket, activity));
3339 mandeep.dh 451 
        } catch (TException e) {
452 
            log.error("Error while creating ticket", e);
453 
            return EXCEPTION;
4490 anupam.sin 454 
        } catch (NumberFormatException e) {
455 
            log.error("Error while parsing Order Id", e);
456 
            return EXCEPTION;
457 
        } catch (TransactionServiceException e) {
458 
            log.error("Error while updating order status", e);
459 
            return EXCEPTION;
460 
        } catch (Exception e) {
461 
            log.error(e.getMessage());
462 
            return EXCEPTION;
3339 mandeep.dh 463 
        }
464 
 
3405 mandeep.dh 465 
        return index();
3339 mandeep.dh 466 
    }
467 
 
3405 mandeep.dh 468 
    public boolean isAssigneeEditable() {
8847 manish.sha 469 
        return (SecurityUtils.getSubject().hasRole("TeamLead") || SecurityUtils.getSubject().hasRole("Outbound"));
3405 mandeep.dh 470 
    }
471 
 
3397 mandeep.dh 472 
    public String searchTickets() throws ParseException {
3137 mandeep.dh 473 
        try {
3397 mandeep.dh 474 
            SearchFilter searchFilter = new SearchFilter();
3405 mandeep.dh 475 
            if (userId != null && !userId.isEmpty()) {
476 
                searchFilter.setCustomerId(Long.parseLong(userId));
477 
            }
478 
 
3397 mandeep.dh 479 
            if (agentIds != null && agentIds.length != 0) {
480 
                searchFilter.setTicketAssigneeIds(new ArrayList<Long>());
481 
                for (String agentId : agentIds) {
3546 mandeep.dh 482 
                    searchFilter.getTicketAssigneeIds().add(
483 
                            CRMAuthorizingRealm.getAgent(agentId).getId());
3397 mandeep.dh 484 
                }
485 
            }
7595 kshitij.so 486 
 
487 
            //Start:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
488 
            if(customerMobileNumber!=null && !customerMobileNumber.isEmpty()){
489 
            	searchFilter.setCustomerMobileNumber(customerMobileNumber);
490 
            }
491 
            //End:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
492 
 
3397 mandeep.dh 493 
            if (startTimestamp != null && !startTimestamp.isEmpty()) {
3546 mandeep.dh 494 
                searchFilter.setStartTimestamp(SDF.parse(startTimestamp)
495 
                        .getTime());
3397 mandeep.dh 496 
            }
497 
 
498 
            if (endTimestamp != null && !endTimestamp.isEmpty()) {
499 
                searchFilter.setEndTimestamp(SDF.parse(endTimestamp).getTime());
500 
            }
501 
 
3422 mandeep.dh 502 
            if (id != null && !id.isEmpty()) {
503 
                searchFilter.setTicketId(Long.parseLong(id));
504 
            }
505 
 
3499 mandeep.dh 506 
            if (status != null && !status.isEmpty()) {
3972 mandeep.dh 507 
                searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
508 
                searchFilter.getTicketStatuses().add(TicketStatus.valueOf(status));
509 
                if (TicketStatus.OPEN.name().equals(status)) {
510 
                    searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
511 
                }
3499 mandeep.dh 512 
            }
513 
 
514 
            if (category != null && !category.isEmpty()) {
3546 mandeep.dh 515 
                searchFilter
516 
                        .setTicketCategory(TicketCategory.valueOf(category));
3499 mandeep.dh 517 
            }
518 
 
3546 mandeep.dh 519 
            crmServiceClient = new CRMClient().getClient();
3405 mandeep.dh 520 
            tickets = crmServiceClient.getTickets(searchFilter);
3137 mandeep.dh 521 
        } catch (TException e) {
522 
            String errorString = "Error getting tickets for "
523 
                    + currentAgentEmailId;
524 
            log.error(errorString, e);
525 
            addActionError(errorString);
526 
        }
527 
 
3405 mandeep.dh 528 
        return index();
3137 mandeep.dh 529 
    }
530 
 
531 
    public String getUnassignedTickets() {
532 
        try {
16244 manish.sha 533 
        	tickets = new ArrayList<Ticket>();
3546 mandeep.dh 534 
            crmServiceClient = new CRMClient().getClient();
16244 manish.sha 535 
            List<Ticket> unassignedTickets = crmServiceClient.getUnassignedTickets();
536 
            for(Ticket unassignedTicket: unassignedTickets){
537 
            	if(isSaholicAndProfitMandiAllowed()){
538 
            		tickets.add(unassignedTicket);
539 
            	}else if(isProfitMandiAgent()){
540 
            		if(profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
541 
            			tickets.add(unassignedTicket);
542 
            		}
543 
            	}else{
544 
            		if(!profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
545 
            			tickets.add(unassignedTicket);
546 
            		}
547 
            	}
548 
            }
3137 mandeep.dh 549 
        } catch (TException e) {
3339 mandeep.dh 550 
            String errorString = "Error getting tickets for "
551 
                    + currentAgentEmailId;
3137 mandeep.dh 552 
            log.error(errorString, e);
553 
            addActionError(errorString);
554 
        }
555 
 
3405 mandeep.dh 556 
        return index();
3137 mandeep.dh 557 
    }
558 
 
3405 mandeep.dh 559 
    public String update() {
17083 manish.sha 560 
    	String commonDescription ="";
561 
    	String addTo[]= new String[]{"amit.sirohi@shop2020.in","rajneesh.arora@saholic.com"};
3405 mandeep.dh 562 
        try {
563 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
564 
                    .getId();
565 
 
3546 mandeep.dh 566 
            SearchFilter searchFilter = new SearchFilter();
567 
            searchFilter.setTicketId(Long.parseLong(id));
568 
            crmServiceClient = new CRMClient().getClient();
569 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3405 mandeep.dh 570 
            ticket.setDescription(description);
571 
            ticket.setPriority(TicketPriority.valueOf(priority));
572 
 
573 
            // Update when a ticket is closed!
3578 mandeep.dh 574 
            if (TicketStatus.CLOSED.name().equals(status) || TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
3546 mandeep.dh 575 
                if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())
576 
                        && pendingCODOrders(ticket.getCustomerId())) {
577 
                    addActionMessage("Cod orders pending for verification. Ticket can not be closed and its category cannot be changed.");
578 
                } else {
579 
                    ticket.setCategory(TicketCategory.valueOf(category));
580 
                    ticket.setStatus(TicketStatus.valueOf(status));
581 
                    ticket.setCloseDate(new Date().getTime());
582 
                }
3405 mandeep.dh 583 
            }
3546 mandeep.dh 584 
            else {
585 
                ticket.setCategory(TicketCategory.valueOf(category));
3578 mandeep.dh 586 
                ticket.setStatus(TicketStatus.valueOf(status));
3546 mandeep.dh 587 
            }
3405 mandeep.dh 588 
 
589 
            if (activityDescription == null || activityDescription.isEmpty()) {
4241 anupam.sin 590 
                activityDescription = "Ticket fields updated";
3405 mandeep.dh 591 
            }
592 
 
593 
            Activity activity = new Activity();
594 
            activity.setDescription(activityDescription);
595 
            activity.setType(ActivityType.valueOf(activityType));
3546 mandeep.dh 596 
            activity.setTicketPriority(ticket.getPriority());
597 
            activity.setTicketStatus(ticket.getStatus());
3405 mandeep.dh 598 
            activity.setCreatorId(creatorId);
3546 mandeep.dh 599 
            activity.setTicketCategory(ticket.getCategory());
600 
            activity.setTicketDescription(ticket.getDescription());
3405 mandeep.dh 601 
 
602 
            if (userId != null && !userId.isEmpty()) {
603 
                activity.setCustomerId(Long.parseLong(userId));
604 
            }
605 
 
4035 mandeep.dh 606 
            // Handling null values appropriately
607 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
608 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
609 
                        .getId();
610 
                ticket.setAssigneeId(assigneeId);
611 
                activity.setTicketAssigneeId(assigneeId);
612 
            }
613 
 
3405 mandeep.dh 614 
            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {
615 
                log.info("Sending mail");
616 
                Client helperClient = new HelperClient().getClient();
14882 manish.sha 617 
                if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
618 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
619 
	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
620 
	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
621 
                }else{
16524 manish.sha 622 
                	try{
16642 manish.sha 623 
                		sendMailToUser();
16524 manish.sha 624 
 
625 
                	} catch(Exception e){
16644 manish.sha 626 
                		log.info("Error while sending mail to user:- "+customerEmailId+" ticket Id:- "+ticket.getId());
16524 manish.sha 627 
                		log.error("Error while sending mail to user:- "+customerEmailId+" ticket Id:- "+ticket.getId(), e);
628 
                	}
629 
 
630 
                	/*activity.setUserEmailId(helperClient.saveUserEmailForSending(
14882 manish.sha 631 
	                        Arrays.asList(customerEmailId), CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
16524 manish.sha 632 
	                        subject, body, null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));*/
14882 manish.sha 633 
                }
3405 mandeep.dh 634 
 
4256 mandeep.dh 635 
                String plainTextbody = new Source(body).getTextExtractor().toString();
636 
 
3405 mandeep.dh 637 
                // We change activityType to OTHER when pop up box for email
638 
                // closes
639 
                activity.setDescription("Subject: " + subject + "\n\n"
4256 mandeep.dh 640 
                        + "Body: " + plainTextbody);
4206 mandeep.dh 641 
 
642 
                String activityDesc = activity.getDescription();
643 
                if (activityDesc.length() > CRMConstants.DESCRIPTION_MAX_WIDTH) {
644 
                    activityDesc = activityDesc.substring(0, CRMConstants.DESCRIPTION_MAX_WIDTH);
645 
                    activityDesc += "\n\nTHIS TEXT IS TRUNCATED. PLEASE VISIT INBOX TO SEE COMPLETE DETAILS.";
646 
                }
647 
 
648 
                activity.setDescription(activityDesc);
3405 mandeep.dh 649 
            }
650 
 
4020 mandeep.dh 651 
            if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
652 
                log.info("Sending escalation mail");
16244 manish.sha 653 
                if(escalate.startsWith("PM")){
654 
                	PMEscalationMatrix escalation = CRMConstants.PMEscalationMatrix.valueOf(escalate);
655 
                	List<Integer> escalationReceipients = escalation.getAgentIds();
656 
 
657 
                	List<String> toMailIds = new ArrayList<String>();
658 
                    for (Integer agentId : escalationReceipients) {
659 
                        toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
4020 mandeep.dh 660 
 
16244 manish.sha 661 
                        // Setting last agent as assignee
662 
                        ticket.setAssigneeId(agentId);
663 
                        activity.setTicketAssigneeId(agentId);
664 
                    }
4034 mandeep.dh 665 
 
16244 manish.sha 666 
                    Client helperClient = new HelperClient().getClient();
667 
                    String escalationMailSubject = createPMEscalationMailSubject(ticket, escalation);
668 
                    String escalationMailBody = createEscalationMailBody(ticket);
16402 manish.sha 669 
 
670 
                    if(profitMandiTicketCategoryList.contains(ticket.getCategory())){
4020 mandeep.dh 671 
 
16402 manish.sha 672 
	                    activity.setUserEmailId(helperClient.saveUserEmailForSending(
673 
	                            toMailIds, CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
674 
	                            escalationMailSubject, escalationMailBody,
675 
	                            null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
676 
                    }else{
677 
                    	activity.setUserEmailId(helperClient.saveUserEmailForSending(
678 
    	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
679 
    	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
680 
                    }
4020 mandeep.dh 681 
 
16244 manish.sha 682 
                    // We change activityType to OTHER when pop up box for email
683 
                    // closes
684 
                    activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
685 
                            + "Body: " + escalationMailBody);
686 
                }else{
687 
	                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
688 
	                List<Integer> escalationReceipients = escalation.getAgentIds();
689 
 
690 
	                List<String> toMailIds = new ArrayList<String>();
691 
	                for (Integer agentId : escalationReceipients) {
692 
	                    toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
693 
 
694 
	                    // Setting last agent as assignee
695 
	                    ticket.setAssigneeId(agentId);
696 
	                    activity.setTicketAssigneeId(agentId);
697 
	                }
698 
 
699 
	                Client helperClient = new HelperClient().getClient();
700 
	                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
701 
	                String escalationMailBody = createEscalationMailBody(ticket);
4020 mandeep.dh 702 
 
16244 manish.sha 703 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
704 
	                        toMailIds, CRMConstants.CRM_EMAIL_SENDOR,
705 
	                        escalationMailSubject, escalationMailBody,
706 
	                        null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
707 
 
708 
	                // We change activityType to OTHER when pop up box for email
709 
	                // closes
710 
	                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
711 
	                        + "Body: " + escalationMailBody);
712 
                }
4020 mandeep.dh 713 
            }
17196 manish.sha 714 
            if(isProfitMandiAgent()){
715 
	            try{
716 
	    	        if (ActivityType.RECEIVED_CALL_FROM_CUSTOMER.equals(activity.getType())) {
717 
 
718 
	    	        	commonDescription = "Received Call From Customer || Email Id- ";
719 
		        		if (customerEmailId != null && !customerEmailId.isEmpty()) {
720 
		        			commonDescription = commonDescription+customerEmailId;
721 
		        		}
722 
		        		if(customerMobileNumber != null
723 
		                        && !customerMobileNumber.isEmpty()) {
724 
		        			commonDescription = commonDescription+" & Mobile No:- "+customerMobileNumber;
725 
		        		}
17198 manish.sha 726 
		        		commonDescription = "PM Ticket: "+ commonDescription;
17196 manish.sha 727 
		        		sendMailtoManagersUsingGmailUtils(commonDescription, addTo, description);
728 
	    	        }
729 
	            }
730 
	    	    catch(Exception e){
731 
	    	    	e.printStackTrace();
732 
	    	    	try{
733 
	    	    		sendMailToManagers(commonDescription, addTo, description);
734 
	    	    	}
735 
	    	    	catch(Exception e1){
736 
	    	    		e1.printStackTrace();
737 
	    	    	}
738 
	    	    }
17080 manish.sha 739 
            }
4020 mandeep.dh 740 
 
3405 mandeep.dh 741 
            User user = null;
742 
            userContextServiceClient = new UserClient().getClient();
743 
            try {
744 
                if (customerName != null && !customerName.isEmpty()) {
745 
                    ticket.setCustomerName(customerName);
746 
                    activity.setCustomerName(customerName);
747 
                }
748 
 
749 
                if (customerEmailId != null && !customerEmailId.isEmpty()) {
750 
                    ticket.setCustomerEmailId(customerEmailId);
751 
                    activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 752 
                    user = userContextServiceClient
753 
                            .getUserByEmail(customerEmailId);
3405 mandeep.dh 754 
                }
755 
 
3546 mandeep.dh 756 
                if ((user == null || user.getUserId() == -1)
757 
                        && customerMobileNumber != null
758 
                        && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 759 
                    ticket.setCustomerMobileNumber(customerMobileNumber);
760 
                    activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 761 
                    user = userContextServiceClient.getUserByMobileNumber(Long
762 
                            .parseLong(customerMobileNumber));
3405 mandeep.dh 763 
                }
764 
            } catch (UserContextException e) {
765 
                log.error("Could not fetch user for: " + customerEmailId + " "
766 
                        + customerMobileNumber + " " + customerName, e);
767 
            }
3546 mandeep.dh 768 
 
3405 mandeep.dh 769 
            if (user != null && user.getUserId() != -1) {
770 
                ticket.setCustomerId(user.getUserId());
771 
                activity.setCustomerId(user.getUserId());
772 
            }
773 
 
774 
            crmServiceClient = new CRMClient().getClient();
775 
            crmServiceClient.updateTicket(ticket, activity);
776 
        } catch (TException e) {
777 
            log.error("Error while updating ticket", e);
778 
            return EXCEPTION;
779 
        } catch (HelperServiceException hse) {
780 
            log.error("Error while sending mail", hse);
781 
            return EXCEPTION;
782 
        }
783 
 
14882 manish.sha 784 
        return INDEX;
3405 mandeep.dh 785 
    }
786 
 
16244 manish.sha 787 
    private String createEscalationMailBody(Ticket ticket)
4020 mandeep.dh 788 
    {
789 
        return body + "<br />Please visit following URL to check ticket details.<br />" +
790 
            "http://cs.shop2020.in:8080/crm?ticketId=" + ticket.getId();
791 
    }
792 
 
793 
    private String createEscalationMailSubject(Ticket ticket,
794 
            EscalationMatrix escalation)
795 
    {
796 
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
797 
    }
16244 manish.sha 798 
 
799 
    private String createPMEscalationMailSubject(Ticket ticket,
800 
            PMEscalationMatrix escalation)
801 
    {
802 
        return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
803 
    }
4020 mandeep.dh 804 
 
3546 mandeep.dh 805 
    private boolean pendingCODOrders(long customerId) {
806 
        try {
807 
            log.info("Trying to fetch orders for " + customerId);
808 
            transactionServiceClient = new TransactionClient().getClient();
809 
            for (Order order : transactionServiceClient.getOrdersForCustomer(
810 
                    customerId, 0, 0,
4663 rajveer 811 
                    Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 812 
                log.info("Processing order: " + order.getId() + " with COD: " + order.isCod());
813 
                if (order.isCod()) {
814 
                    log.info("Returning true from pendingCODOrders() for " + customerId);
815 
                    return true;
816 
                }
817 
            }
818 
        } catch (TTransportException e) {
819 
            log.error("Error while creating thrift client", e);
820 
        } catch (TransactionServiceException e) {
821 
            log.error("Error fetching orders", e);
822 
        } catch (TException e) {
823 
            log.error("Error fetching orders", e);
824 
        }
825 
 
826 
        log.info("Returning false from pendingCODOrders() for " + customerId);
827 
        return false;
828 
    }
5791 anupam.sin 829 
 
830 
    public String extendExpiry() {
831 
        try {
832 
            log.info("order Id = " + orderId);
833 
            log.info("pickup : " + pickupExtension);
834 
            Attribute newAttribute = new Attribute();
835 
            List<Attribute> attributes = new ArrayList<Attribute>();
836 
            String extendedBy = "0";
837 
            transactionServiceClient = new TransactionClient().getClient();
838 
            attributes = transactionServiceClient.getAllAttributesForOrderId(Long.parseLong(orderId));
839 
            for (Attribute attribute : attributes) {
840 
                if (attribute.getName().equals("pickupExtension")) {
841 
                    extendedBy = attribute.getValue();
842 
                    break;
843 
                }
844 
            }
845 
            log.info("ATTR = " + attributes);
846 
            log.info("1");
847 
            if (extendedBy.equals("0")) {
848 
                newAttribute.setName("pickupExtension");
849 
                newAttribute.setValue(pickupExtension);
850 
                attributes.add(newAttribute);
851 
                log.info("2");
852 
            } else {
853 
                Long totalExtension = Long.parseLong(extendedBy) + Long.parseLong(pickupExtension);
854 
                for (Attribute attribute : attributes) {
855 
                    if (attribute.getName().equals("pickupExtension")) {
856 
                        attribute.setValue(totalExtension.toString());
857 
                        log.info("3");
858 
                    }
859 
                }
860 
            }
861 
            transactionServiceClient = new TransactionClient().getClient();
862 
            transactionServiceClient.setOrderAttributes(Long.parseLong(orderId), attributes);
5919 anupam.sin 863 
 
864 
            SearchFilter searchFilter = new SearchFilter();
865 
            searchFilter.setTicketId(Long.parseLong(id));
866 
            crmServiceClient = new CRMClient().getClient();
867 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
868 
 
869 
            // Inserting activity
870 
            Activity activity = new Activity();
871 
            activity.setDescription("Pickup extended by " + pickupExtension
872 
                    + " Days.");
873 
            activity.setType(ActivityType.OTHER);
874 
            activity.setTicketPriority(ticket.getPriority());
875 
            activity.setTicketStatus(ticket.getStatus());
876 
            activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
877 
            activity.setTicketCategory(ticket.getCategory());
878 
            activity.setTicketDescription(ticket.getDescription());
879 
            activity.setCustomerId(ticket.getCustomerId());
880 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
881 
 
882 
            crmServiceClient = new CRMClient().getClient();
883 
            crmServiceClient.updateTicket(ticket, activity);
884 
 
5917 anupam.sin 885 
            //transactionServiceClient = new TransactionClient().getClient();
886 
            //transactionServiceClient.enqueueExpiryExtensionEmail(orderId);
5791 anupam.sin 887 
        } catch (NumberFormatException e) {
888 
            e.printStackTrace();
889 
        } catch (TException e) {
890 
            e.printStackTrace();
891 
        }
5917 anupam.sin 892 
        return edit();
5791 anupam.sin 893 
    }
894 
 
895 
    public String getPickupExpiryDate(long id, long deliveryTimestamp) {
896 
        try {
897 
            log.info("orderID" + id);
898 
            log.info("Delivery Time : " + deliveryTimestamp);
899 
            Date deliveryDate = new Date(deliveryTimestamp);
900 
            Calendar cal = Calendar.getInstance();
901 
            cal.setTime(deliveryDate);
902 
 
903 
            log.info("Orig Del Date :" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
904 
 
905 
            cal.add(Calendar.DATE, 5);
906 
 
907 
            log.info("After adding 5 days" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
908 
 
909 
            transactionServiceClient = new TransactionClient().getClient();
910 
            List<Attribute> attributes = new ArrayList<Attribute>();
911 
            String extendedBy = "0";
912 
            attributes = transactionServiceClient.getAllAttributesForOrderId(id);
913 
            for (Attribute attribute : attributes) {
914 
                if (attribute.getName().equals("pickupExtension")) {
915 
                    extendedBy = attribute.getValue();
916 
                }
917 
            }
918 
            cal.add(Calendar.DATE, Integer.parseInt(extendedBy));
919 
 
920 
            log.info("Extended by" + extendedBy);
921 
 
922 
            log.info("Final : " + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
923 
 
924 
            SimpleDateFormat SDF = new SimpleDateFormat("dd MMM, yyyy");
925 
            return SDF.format(cal.getTime());
926 
 
927 
        } catch (NumberFormatException e) {
928 
            e.printStackTrace();
929 
        } catch (TException e) {
930 
            e.printStackTrace();
931 
        }
932 
        return "N/A";
933 
    }
3546 mandeep.dh 934 
 
4277 anupam.sin 935 
    public String updateOrderStatus() {
936 
        long creatorId;
937 
        OrderStatus orderStatusEnum = null;
938 
        try {
939 
            creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
940 
 
941 
            if(orderStatus.equals("DENY_CANCEL_REQUEST")) {
942 
                transactionServiceClient = new TransactionClient().getClient();
943 
                transactionServiceClient.markOrderCancellationRequestDenied(Long.parseLong(orderId));
944 
            }
3546 mandeep.dh 945 
 
4277 anupam.sin 946 
            else {
3546 mandeep.dh 947 
 
4277 anupam.sin 948 
                orderStatusEnum = OrderStatus.valueOf(orderStatus);
949 
                transactionServiceClient = new TransactionClient().getClient();
3578 mandeep.dh 950 
 
4277 anupam.sin 951 
                if (OrderStatus.SUBMITTED_FOR_PROCESSING.equals(orderStatusEnum)) {
952 
                    transactionServiceClient.verifyOrder(Long.parseLong(orderId));
5348 anupam.sin 953 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 954 
                }
4682 rajveer 955 
                else if (OrderStatus.COD_VERIFICATION_FAILED.equals(orderStatusEnum)) {
4277 anupam.sin 956 
                    transactionServiceClient.refundOrder(Long.parseLong(orderId), currentAgentEmailId, cancelReason);
5348 anupam.sin 957 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 958 
                }
959 
                else if (OrderStatus.CANCEL_REQUEST_CONFIRMED.equals(orderStatusEnum)) {
960 
                    transactionServiceClient.markOrderCancellationRequestConfirmed(Long.parseLong(orderId));
961 
                }
962 
                else {
963 
                    throw new UnsupportedOperationException("Cannot update status of orderId: " + orderId + " to: " + orderStatus);
964 
                }
965 
            }
966 
 
967 
            SearchFilter searchFilter = new SearchFilter();
968 
            searchFilter.setTicketId(Long.parseLong(id));
969 
            crmServiceClient = new CRMClient().getClient();
970 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3546 mandeep.dh 971 
 
4277 anupam.sin 972 
            // Inserting activity
973 
            Activity activity = new Activity();
974 
            activity.setDescription("Status updated for Order Id: " + orderId
975 
                    + " to " + orderStatus + ", Reason: " + cancelReason + body);
976 
            activity.setType(ActivityType.OTHER);
977 
            activity.setTicketPriority(ticket.getPriority());
978 
            activity.setTicketStatus(ticket.getStatus());
979 
            activity.setCreatorId(creatorId);
980 
            activity.setTicketCategory(ticket.getCategory());
981 
            activity.setTicketDescription(ticket.getDescription());
982 
            activity.setCustomerId(ticket.getCustomerId());
983 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
3546 mandeep.dh 984 
 
4277 anupam.sin 985 
            crmServiceClient = new CRMClient().getClient();
986 
            crmServiceClient.updateTicket(ticket, activity);
3546 mandeep.dh 987 
 
4277 anupam.sin 988 
        } catch (TException e) {
989 
            log.info("Thrift exception", e);
990 
        } catch (NumberFormatException e) {
991 
            log.info("Could not convert to long", e);
992 
        } catch (TransactionServiceException e) {
993 
            log.info("Transaction client exception", e);
994 
        }
995 
 
3546 mandeep.dh 996 
        return edit();
997 
    }
4277 anupam.sin 998 
 
19072 manish.sha 999 
    public String updateTxnStatus() {
1000 
    	long creatorId;
1001 
        OrderStatus orderStatusEnum = null;
1002 
        try {
1003 
            creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
1004 
 
1005 
            orderStatusEnum = OrderStatus.valueOf(orderStatus);
1006 
            transactionServiceClient = new TransactionClient().getClient();
1007 
 
1008 
            if (OrderStatus.SUBMITTED_FOR_PROCESSING.equals(orderStatusEnum)) {
1009 
                transactionServiceClient.verifyOrderForTransaction(Long.parseLong(transactionId));
1010 
                transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
1011 
            }
1012 
            else if (OrderStatus.COD_VERIFICATION_FAILED.equals(orderStatusEnum)) {
1013 
                transactionServiceClient.refundTransaction(Long.parseLong(transactionId), currentAgentEmailId, cancelReason);
1014 
                transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
1015 
            }
1016 
            else {
1017 
                throw new UnsupportedOperationException("Cannot update status of transactionId: " + transactionId + " to: " + orderStatus);
1018 
            }
1019 
 
1020 
            SearchFilter searchFilter = new SearchFilter();
1021 
            searchFilter.setTicketId(Long.parseLong(id));
1022 
            crmServiceClient = new CRMClient().getClient();
1023 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1024 
 
1025 
            // Inserting activity
1026 
            Activity activity = new Activity();
1027 
            activity.setDescription("Status updated for Transaction Id: " + transactionId
1028 
                    + " to " + orderStatus + ", Reason: " + cancelReason + body);
1029 
            activity.setType(ActivityType.OTHER);
1030 
            activity.setTicketPriority(ticket.getPriority());
1031 
            activity.setTicketStatus(ticket.getStatus());
1032 
            activity.setCreatorId(creatorId);
1033 
            activity.setTicketCategory(ticket.getCategory());
1034 
            activity.setTicketDescription(ticket.getDescription());
1035 
            activity.setCustomerId(ticket.getCustomerId());
1036 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
1037 
 
1038 
            crmServiceClient = new CRMClient().getClient();
1039 
            crmServiceClient.updateTicket(ticket, activity);
1040 
 
1041 
        } catch (TException e) {
1042 
            log.info("Thrift exception", e);
1043 
        } catch (NumberFormatException e) {
1044 
            log.info("Could not convert to long", e);
1045 
        } catch (TransactionServiceException e) {
1046 
            log.info("Transaction client exception", e);
1047 
        }
1048 
 
1049 
    	return edit();
1050 
    }
1051 
 
3137 mandeep.dh 1052 
    public User getUser(Long userId) {
1053 
        User user = null;
1054 
 
1055 
        try {
3390 mandeep.dh 1056 
            userContextServiceClient = new UserClient().getClient();
3137 mandeep.dh 1057 
            user = userContextServiceClient.getUserById(userId);
1058 
        } catch (UserContextException e) {
1059 
            String errorString = "Could not fetch user for " + userId;
1060 
            log.error(errorString, e);
1061 
            addActionError(errorString);
1062 
        } catch (TException e) {
1063 
            String errorString = "Could not create client";
1064 
            log.error(errorString, e);
1065 
            addActionError(errorString);
1066 
        }
1067 
 
1068 
        return user;
1069 
    }
4267 anupam.sin 1070 
 
4438 anupam.sin 1071 
    public String allowPayment() {
1072 
        try {
1073 
            log.info("Allowing payment for paymentId = " + paymentId);
1074 
            transactionServiceClient = new TransactionClient().getClient();
1075 
            transactionServiceClient.markTransactionAsPaymentFlagRemoved(Long.parseLong(transactionId));
1076 
            if (id != null && !id.isEmpty()) {
1077 
                SearchFilter searchFilter = new SearchFilter();
1078 
                crmServiceClient = new CRMClient().getClient();
1079 
                searchFilter.setTicketId(Long.parseLong(id));
1080 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1081 
                // Inserting activity
1082 
                if(ticket != null) {
1083 
                    Activity activity = new Activity();
1084 
                    activity.setDescription("Flagged Payment allowed");
1085 
                    activity.setType(ActivityType.OTHER);
1086 
                    activity.setTicketPriority(ticket.getPriority());
1087 
                    activity.setTicketStatus(ticket.getStatus());
1088 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1089 
                    activity.setTicketCategory(ticket.getCategory());
1090 
                    activity.setTicketDescription(ticket.getDescription());
1091 
                    activity.setCustomerId(ticket.getCustomerId());
1092 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1093 
 
1094 
                    crmServiceClient = new CRMClient().getClient();
1095 
                    crmServiceClient.updateTicket(ticket, activity);
1096 
                }
1097 
            }
1098 
 
1099 
        } catch (TException e) {
1100 
            log.error("Error while getting tickets", e);
1101 
            return EXCEPTION;
1102 
        } catch (NumberFormatException e) {
1103 
            log.error("Invalid ticket Id", e);
1104 
            return EXCEPTION;
1105 
        } catch (TransactionServiceException e) {
1106 
            log.error("Error while marking transactions as Flag removed", e);
1107 
            return EXCEPTION;
1108 
        }
4267 anupam.sin 1109 
        return edit();
1110 
    }
1111 
 
4490 anupam.sin 1112 
    public String blockPayment() {
4438 anupam.sin 1113 
        try {
1114 
            log.info("Blocking payment for paymentId = " + paymentId);
1115 
            transactionServiceClient = new TransactionClient().getClient();
1116 
            transactionServiceClient.refundTransaction(Long.parseLong(transactionId), currentAgentEmailId, "FLAGGED_PAYMENT_CANCELLED");
1117 
            if (id != null && !id.isEmpty()) {
1118 
                SearchFilter searchFilter = new SearchFilter();
1119 
                crmServiceClient = new CRMClient().getClient();
1120 
                searchFilter.setTicketId(Long.parseLong(id));
1121 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1122 
                // Inserting activity
1123 
                if(ticket != null) {
1124 
                    Activity activity = new Activity();
1125 
                    activity.setDescription("Flagged Payment allowed");
1126 
                    activity.setType(ActivityType.OTHER);
1127 
                    activity.setTicketPriority(ticket.getPriority());
1128 
                    activity.setTicketStatus(ticket.getStatus());
1129 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1130 
                    activity.setTicketCategory(ticket.getCategory());
1131 
                    activity.setTicketDescription(ticket.getDescription());
1132 
                    activity.setCustomerId(ticket.getCustomerId());
1133 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1134 
 
1135 
                    crmServiceClient = new CRMClient().getClient();
1136 
                    crmServiceClient.updateTicket(ticket, activity);
1137 
                }
1138 
            }
1139 
 
1140 
        } catch (TException e) {
1141 
            log.error("Error while getting tickets", e);
1142 
            return EXCEPTION;
1143 
        } catch (NumberFormatException e) {
1144 
            log.error("Invalid ticket Id", e);
1145 
            return EXCEPTION;
1146 
        } catch (TransactionServiceException e) {
1147 
            log.error("Error while allowing flagged payment", e);
1148 
            return EXCEPTION;
1149 
        }
4267 anupam.sin 1150 
        return edit();
1151 
    }
4490 anupam.sin 1152 
 
1153 
    public String authorizeReturn() {
1154 
        try {
1155 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1156 
            boolean isReship = false;
1157 
            boolean fromStore  = false;
4490 anupam.sin 1158 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1159 
            if(premises.equals("store")) {
1160 
                fromStore = true;
1161 
            }
1162 
 
1163 
            if(closureType.equals("reship")) {
1164 
                isReship = true;
1165 
            }
1166 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1167 
            if (id != null && !id.isEmpty()) {
1168 
                SearchFilter searchFilter = new SearchFilter();
1169 
                crmServiceClient = new CRMClient().getClient();
1170 
                searchFilter.setTicketId(Long.parseLong(id));
1171 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1172 
                // Inserting activity
1173 
                if(ticket != null) {
1174 
                    Activity activity = new Activity();
1175 
                    activity.setDescription("Return Authorized");
1176 
                    activity.setType(ActivityType.OTHER);
1177 
                    activity.setTicketPriority(ticket.getPriority());
1178 
                    activity.setTicketStatus(ticket.getStatus());
1179 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1180 
                    activity.setTicketCategory(ticket.getCategory());
1181 
                    activity.setTicketDescription(ticket.getDescription());
1182 
                    activity.setCustomerId(ticket.getCustomerId());
1183 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
3137 mandeep.dh 1184 
 
4490 anupam.sin 1185 
                    crmServiceClient = new CRMClient().getClient();
1186 
                    crmServiceClient.updateTicket(ticket, activity);
1187 
                }
1188 
            }
1189 
 
1190 
        } catch (TException e) {
1191 
            log.error("Error while getting tickets", e);
1192 
            return EXCEPTION;
1193 
        } catch (NumberFormatException e) {
1194 
            log.error("Invalid ticket Id", e);
1195 
            return EXCEPTION;
1196 
        } catch (TransactionServiceException e) {
1197 
            log.error("Error while authorizing Return", e);
1198 
            return EXCEPTION;
1199 
        }
1200 
        return edit();
1201 
    }
1202 
 
1203 
    public String denyReturn() {
1204 
        try {
1205 
            log.info("Denying OrderId =" + orderId);
1206 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1207 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1208 
            if (id != null && !id.isEmpty()) {
1209 
                SearchFilter searchFilter = new SearchFilter();
1210 
                crmServiceClient = new CRMClient().getClient();
1211 
                searchFilter.setTicketId(Long.parseLong(id));
1212 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1213 
                // Inserting activity
1214 
                if(ticket != null) {
1215 
                    Activity activity = new Activity();
1216 
                    activity.setDescription("Return Denied");
1217 
                    activity.setType(ActivityType.OTHER);
1218 
                    activity.setTicketPriority(ticket.getPriority());
1219 
                    activity.setTicketStatus(ticket.getStatus());
1220 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1221 
                    activity.setTicketCategory(ticket.getCategory());
1222 
                    activity.setTicketDescription(ticket.getDescription());
1223 
                    activity.setCustomerId(ticket.getCustomerId());
1224 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1225 
 
1226 
                    crmServiceClient = new CRMClient().getClient();
1227 
                    crmServiceClient.updateTicket(ticket, activity);
1228 
                }
1229 
            }
1230 
 
1231 
        } catch (TException e) {
1232 
            log.error("Error while getting tickets", e);
1233 
            return EXCEPTION;
1234 
        } catch (NumberFormatException e) {
1235 
            log.error("Invalid ticket Id", e);
1236 
            return EXCEPTION;
1237 
        } catch (TransactionServiceException e) {
1238 
            log.error("Error while denying Return", e);
1239 
            return EXCEPTION;
1240 
        }
1241 
        return edit();
1242 
    }
1243 
 
1244 
    public String authorizeDOA() {
1245 
        try {
1246 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1247 
            boolean isReship = false;
1248 
            boolean fromStore  = false;
4490 anupam.sin 1249 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1250 
            if(premises.equals("store")) {
1251 
                fromStore = true;
1252 
            }
1253 
 
1254 
            if(closureType.equals("reship")) {
1255 
                isReship = true;
1256 
            }
1257 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1258 
            if (id != null && !id.isEmpty()) {
1259 
                SearchFilter searchFilter = new SearchFilter();
1260 
                crmServiceClient = new CRMClient().getClient();
1261 
                searchFilter.setTicketId(Long.parseLong(id));
1262 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1263 
                // Inserting activity
1264 
                if(ticket != null) {
1265 
                    Activity activity = new Activity();
1266 
                    activity.setDescription("DOA Authorized");
1267 
                    activity.setType(ActivityType.OTHER);
1268 
                    activity.setTicketPriority(ticket.getPriority());
1269 
                    activity.setTicketStatus(ticket.getStatus());
1270 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1271 
                    activity.setTicketCategory(ticket.getCategory());
1272 
                    activity.setTicketDescription(ticket.getDescription());
1273 
                    activity.setCustomerId(ticket.getCustomerId());
1274 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1275 
 
1276 
                    crmServiceClient = new CRMClient().getClient();
1277 
                    crmServiceClient.updateTicket(ticket, activity);
1278 
                }
1279 
            }
1280 
 
1281 
        } catch (TException e) {
1282 
            log.error("Error while getting tickets", e);
1283 
            return EXCEPTION;
1284 
        } catch (NumberFormatException e) {
1285 
            log.error("Invalid ticket Id", e);
1286 
            return EXCEPTION;
1287 
        } catch (TransactionServiceException e) {
1288 
            log.error("Error while authorizing DOA", e);
1289 
            return EXCEPTION;
1290 
        }
1291 
        return edit();
1292 
    }
1293 
 
1294 
    public String denyDOA() {
1295 
        try {
1296 
            log.info("Denying OrderId =" + orderId);
1297 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1298 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1299 
            if (id != null && !id.isEmpty()) {
1300 
                SearchFilter searchFilter = new SearchFilter();
1301 
                crmServiceClient = new CRMClient().getClient();
1302 
                searchFilter.setTicketId(Long.parseLong(id));
1303 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1304 
                // Inserting activity
1305 
                if(ticket != null) {
1306 
                    Activity activity = new Activity();
1307 
                    activity.setDescription("DOA Denied");
1308 
                    activity.setType(ActivityType.OTHER);
1309 
                    activity.setTicketPriority(ticket.getPriority());
1310 
                    activity.setTicketStatus(ticket.getStatus());
1311 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1312 
                    activity.setTicketCategory(ticket.getCategory());
1313 
                    activity.setTicketDescription(ticket.getDescription());
1314 
                    activity.setCustomerId(ticket.getCustomerId());
1315 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1316 
 
1317 
                    crmServiceClient = new CRMClient().getClient();
1318 
                    crmServiceClient.updateTicket(ticket, activity);
1319 
                }
1320 
            }
1321 
 
1322 
        } catch (TException e) {
1323 
            log.error("Error while getting tickets", e);
1324 
            return EXCEPTION;
1325 
        } catch (NumberFormatException e) {
1326 
            log.error("Invalid ticket Id", e);
1327 
            return EXCEPTION;
1328 
        } catch (TransactionServiceException e) {
1329 
            log.error("Error while denying DOA", e);
1330 
            return EXCEPTION;
1331 
        }
1332 
        return edit();
1333 
    }
5407 amar.kumar 1334 
 
14882 manish.sha 1335 
    public String loadProfitMandiTickets() throws ParseException {
1336 
    	try {
1337 
            SearchFilter searchFilter = new SearchFilter();
1338 
            searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
1339 
            searchFilter.getTicketStatuses().add(TicketStatus.OPEN);
1340 
            searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
1341 
            crmServiceClient = new CRMClient().getClient();
1342 
            tickets = new ArrayList<Ticket>();
16244 manish.sha 1343 
            searchFilter.setTicketCategoryList(profitMandiTicketCategoryList);
14882 manish.sha 1344 
            tickets.addAll(crmServiceClient.getTickets(searchFilter));
1345 
        } catch (TException e) {
1346 
            String errorString = "Error getting tickets for "
1347 
                    + currentAgentEmailId;
1348 
            log.error(errorString, e);
1349 
            addActionError(errorString);
1350 
        }
1351 
    	return index();
1352 
    }
1353 
 
5909 amar.kumar 1354 
    public String getAllOpenTickets() {
1355 
    	try {
1356 
    		ticketCategorycountMap= new HashMap<String, Long>();
1357 
            crmServiceClient = new CRMClient().getClient();
1358 
            ticketCategorycountMap = crmServiceClient.getOpenTicketsMap();
1359 
        } catch (TException e) {
1360 
            String errorString = "Error getting tickets for "
1361 
                    + currentAgentEmailId;
1362 
            log.error(errorString, e);
1363 
            addActionError(errorString);
1364 
        }
1365 
        return OPEN;
1366 
    }
1367 
 
5407 amar.kumar 1368 
    public double getCustomerTrustLevel(long userId) {
1369 
    	try {
1370 
			userContextServiceClient = new UserClient().getClient();
1371 
			return userContextServiceClient.getTrustLevel(userId);
1372 
		} catch (TException e) {
1373 
			log.info("Exception while getting trustLevel for " +
1374 
					"userId " + userId);
1375 
		}
1376 
		return 0;
1377 
    }
4490 anupam.sin 1378 
 
4020 mandeep.dh 1379 
    public EscalationMatrix[] getEscalationMatrix () {
1380 
        return CRMConstants.EscalationMatrix.values();
1381 
    }
16244 manish.sha 1382 
 
1383 
    public PMEscalationMatrix[] getPMEscalationMatrix () {
1384 
        return CRMConstants.PMEscalationMatrix.values();
1385 
    }
4020 mandeep.dh 1386 
 
3546 mandeep.dh 1387 
    public String getAddress(Order order) {
1388 
        return ModelUtils.extractAddressFromOrder(order);
1389 
    }
1390 
 
1391 
    public String getProductName(LineItem lineItem) {
4008 mandeep.dh 1392 
        return ModelUtils.extractProductNameFromLineItem(lineItem) + " " + lineItem.getColor();
3546 mandeep.dh 1393 
    }
1394 
 
3405 mandeep.dh 1395 
    public ActivityType[] getActivityTypes() {
1396 
        return ActivityType.values();
1397 
    }
1398 
 
1399 
    public TicketStatus[] getTicketStatuses() {
1400 
        return TicketStatus.values();
1401 
    }
1402 
 
3390 mandeep.dh 1403 
    public Agent getAgent(long agentId) throws TException {
1404 
        return CRMAuthorizingRealm.getAgent(agentId);
3137 mandeep.dh 1405 
    }
1406 
 
3339 mandeep.dh 1407 
    public List<Agent> getAllAgents() {
16244 manish.sha 1408 
    	List<Agent> allagents = CRMAuthorizingRealm.getAgents();
1409 
    	List<Agent> requiredAgents = new ArrayList<Agent>();
1410 
    	if(isSaholicAndProfitMandiAllowed()){
1411 
    		return allagents;
1412 
    	} else if(isProfitMandiAgent()){
1413 
    		for(Agent agent: allagents){
1414 
    			if(agent.isIs_pmCrmUser()){
1415 
    				requiredAgents.add(agent);
1416 
    			}
1417 
    		}
1418 
    		return requiredAgents;
1419 
    	} else{
1420 
    		for(Agent agent: allagents){
1421 
    			if(!agent.isIs_pmCrmUser()||agent.isIs_allAssignable()){
1422 
    				requiredAgents.add(agent);
1423 
    			}
1424 
    		}
1425 
    		return requiredAgents;
1426 
    	}
3339 mandeep.dh 1427 
    }
1428 
 
16248 manish.sha 1429 
    public List<TicketCategory> getTicketCategories() {
1430 
    	List<TicketCategory> allCategories = Arrays.asList(TicketCategory.values());
1431 
    	List<TicketCategory> requiredCategories = new ArrayList<TicketCategory>();
1432 
    	if(isSaholicAndProfitMandiAllowed()){
1433 
    		return allCategories;
1434 
    	}else if(isProfitMandiAgent()){
1435 
    		for(TicketCategory tkCategory: allCategories){
1436 
    			if(profitMandiTicketCategoryList.contains(tkCategory)){
1437 
    				requiredCategories.add(tkCategory);
1438 
    			}
1439 
    		}
1440 
    		return requiredCategories;
1441 
    	}else{
1442 
    		for(TicketCategory tkCategory: allCategories){
1443 
    			if(!profitMandiTicketCategoryList.contains(tkCategory)){
1444 
    				requiredCategories.add(tkCategory);
1445 
    			}
1446 
    		}
1447 
    		return requiredCategories;
1448 
    	}
3339 mandeep.dh 1449 
    }
16642 manish.sha 1450 
 
1451 
    private void sendMailToUser() throws SendGridException{
16645 manish.sha 1452 
    	log.info("Sending mail to user:- "+customerEmailId);
16642 manish.sha 1453 
    	SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
1454 
		SendGrid.Email email = new SendGrid.Email();
1455 
		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
1456 
		email.setFromName("ProfitMandi");
1457 
		email.addTo(customerEmailId);
1458 
		email.addBcc("backup@saholic.com");
1459 
		email.setSubject(subject);
16655 manish.sha 1460 
		email.setHtml(body);
16649 manish.sha 1461 
		log.info("Mail Body:- "+body);
16650 manish.sha 1462 
		sendgrid.send(email);
1463 
		log.info("Mail sent to user:- "+customerEmailId);
16642 manish.sha 1464 
    }
17080 manish.sha 1465 
 
1466 
    private void sendMailToManagers(String subject, String[] addTo, String body) throws SendGridException{
1467 
    	SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
1468 
		SendGrid.Email email = new SendGrid.Email();
1469 
		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
1470 
		email.setFromName("ProfitMandi");
1471 
		email.addTo(addTo);
1472 
		email.addBcc("backup@saholic.com");
1473 
		email.setSubject(subject);
1474 
		email.setHtml(body);
1475 
		log.info("Mail Body:- "+body);
1476 
		sendgrid.send(email);
1477 
		log.info("Mail sent to user:- "+addTo);
1478 
    }
17083 manish.sha 1479 
 
1480 
    public void sendMailtoManagersUsingGmailUtils(String subject, String[] addTo, String body) throws MessagingException{
1481 
    	GmailUtils mailer = new GmailUtils();
1482 
		mailer.sendSSLMessage(addTo, subject, body, "build-staging@shop2020.in", "shop2020", new ArrayList<File>());
1483 
    }
3339 mandeep.dh 1484 
 
1485 
    public TicketPriority[] getTicketPriorities() {
1486 
        return TicketPriority.values();
1487 
    }
1488 
 
3137 mandeep.dh 1489 
    public List<Ticket> getTickets() {
1490 
        return tickets;
1491 
    }
1492 
 
1493 
    public void setTickets(List<Ticket> tickets) {
1494 
        this.tickets = tickets;
1495 
    }
3339 mandeep.dh 1496 
 
3405 mandeep.dh 1497 
    public String getCustomerEmailId() {
1498 
        return customerEmailId;
3339 mandeep.dh 1499 
    }
1500 
 
3405 mandeep.dh 1501 
    public void setCustomerEmailId(String customerEmailId) {
1502 
        this.customerEmailId = customerEmailId;
3339 mandeep.dh 1503 
    }
1504 
 
1505 
    public String getDescription() {
1506 
        return description;
1507 
    }
1508 
 
1509 
    public void setDescription(String description) {
1510 
        this.description = description;
1511 
    }
1512 
 
1513 
    public String getAssigneeEmailId() {
1514 
        return assigneeEmailId;
1515 
    }
1516 
 
1517 
    public void setAssigneeEmailId(String assigneeEmailId) {
1518 
        this.assigneeEmailId = assigneeEmailId;
1519 
    }
1520 
 
1521 
    public String getPriority() {
1522 
        return priority;
1523 
    }
1524 
 
1525 
    public void setPriority(String priority) {
1526 
        this.priority = priority;
1527 
    }
1528 
 
1529 
    public String getCategory() {
1530 
        return category;
1531 
    }
1532 
 
1533 
    public void setCategory(String category) {
1534 
        this.category = category;
1535 
    }
1536 
 
1537 
    public String getOrderId() {
1538 
        return orderId;
1539 
    }
1540 
 
1541 
    public void setOrderId(String orderId) {
1542 
        this.orderId = orderId;
1543 
    }
3397 mandeep.dh 1544 
 
1545 
    public String[] getAgentIds() {
1546 
        return agentIds;
1547 
    }
1548 
 
1549 
    public void setAgentIds(String[] agentIds) {
1550 
        this.agentIds = agentIds;
1551 
    }
1552 
 
1553 
    public String getStartTimestamp() {
1554 
        return startTimestamp;
1555 
    }
1556 
 
1557 
    public void setStartTimestamp(String startTimestamp) {
1558 
        this.startTimestamp = startTimestamp;
1559 
    }
1560 
 
1561 
    public String getEndTimestamp() {
1562 
        return endTimestamp;
1563 
    }
1564 
 
1565 
    public void setEndTimestamp(String endTimestamp) {
1566 
        this.endTimestamp = endTimestamp;
1567 
    }
3405 mandeep.dh 1568 
 
1569 
    public String getUserId() {
1570 
        return userId;
1571 
    }
1572 
 
1573 
    public void setUserId(String userId) {
1574 
        this.userId = userId;
1575 
    }
1576 
 
1577 
    public String getId() {
1578 
        return id;
1579 
    }
1580 
 
1581 
    public void setId(String id) {
1582 
        this.id = id;
1583 
    }
1584 
 
1585 
    public String getActivityDescription() {
1586 
        return activityDescription;
1587 
    }
1588 
 
1589 
    public void setActivityDescription(String activityDescription) {
1590 
        this.activityDescription = activityDescription;
1591 
    }
1592 
 
1593 
    public String getStatus() {
1594 
        return status;
1595 
    }
1596 
 
1597 
    public void setStatus(String status) {
1598 
        this.status = status;
1599 
    }
1600 
 
1601 
    public String getActivityType() {
1602 
        return activityType;
1603 
    }
1604 
 
1605 
    public void setActivityType(String activityType) {
1606 
        this.activityType = activityType;
1607 
    }
1608 
 
1609 
    public Ticket getTicket() {
1610 
        return ticket;
1611 
    }
1612 
 
1613 
    public void setTicket(Ticket ticket) {
1614 
        this.ticket = ticket;
1615 
    }
1616 
 
1617 
    public List<Activity> getActivities() {
1618 
        return activities;
1619 
    }
1620 
 
1621 
    public void setActivities(List<Activity> activities) {
1622 
        this.activities = activities;
1623 
    }
1624 
 
1625 
    public String getSubject() {
1626 
        return subject;
1627 
    }
1628 
 
1629 
    public void setSubject(String subject) {
1630 
        this.subject = subject;
1631 
    }
1632 
 
1633 
    public String getBody() {
1634 
        return body;
1635 
    }
1636 
 
1637 
    public void setBody(String body) {
1638 
        this.body = body;
1639 
    }
1640 
 
1641 
    public String getCustomerName() {
1642 
        return customerName;
1643 
    }
1644 
 
1645 
    public void setCustomerName(String customerName) {
1646 
        this.customerName = customerName;
1647 
    }
1648 
 
1649 
    public String getCustomerMobileNumber() {
1650 
        return customerMobileNumber;
1651 
    }
1652 
 
1653 
    public void setCustomerMobileNumber(String customerMobileNumber) {
1654 
        this.customerMobileNumber = customerMobileNumber;
1655 
    }
3546 mandeep.dh 1656 
 
1657 
    public User getUser() {
1658 
        return user;
1659 
    }
1660 
 
1661 
    public void setUser(User user) {
1662 
        this.user = user;
1663 
    }
1664 
 
1665 
    public String getOrderStatus() {
1666 
        return orderStatus;
1667 
    }
1668 
 
1669 
    public void setOrderStatus(String orderStatus) {
1670 
        this.orderStatus = orderStatus;
1671 
    }
1672 
 
1673 
    public List<Order> getOrders() {
1674 
        return orders;
1675 
    }
1676 
 
1677 
    public void setOrders(List<Order> orders) {
1678 
        this.orders = orders;
1679 
    }
4020 mandeep.dh 1680 
 
1681 
    public String getEscalate() {
1682 
        return escalate;
1683 
    }
1684 
 
1685 
    public void setEscalate(String escalate) {
1686 
        this.escalate = escalate;
1687 
    }
4241 anupam.sin 1688 
 
1689 
    public String getCancelReason() {
1690 
        return cancelReason;
1691 
    }
1692 
 
1693 
    public void setCancelReason(String cancelReason) {
1694 
        this.cancelReason = cancelReason;
1695 
    }
4267 anupam.sin 1696 
 
1697 
    public List<Payment> getPayments() {
1698 
        return payments;
1699 
    }
1700 
 
1701 
    public void setPayments(List<Payment> payments) {
1702 
        this.payments = payments;
1703 
    }
1704 
 
1705 
    public String getTransactionId() {
1706 
        return transactionId;
1707 
    }
1708 
 
1709 
    public void setTransactionId(String transactionId) {
1710 
        this.transactionId = transactionId;
1711 
    }
4438 anupam.sin 1712 
 
1713 
    public String getPaymentId() {
1714 
        return paymentId;
1715 
    }
1716 
 
1717 
    public void setPaymentId(String paymentId) {
1718 
        this.paymentId = paymentId;
1719 
    }
4490 anupam.sin 1720 
 
1721 
    public HashMap<String, String> getAllAttachmentsForTicket() {
1722 
        return allAttachmentsForTicket;
1723 
    }
1724 
 
1725 
    public void setAllAttachmentsForTicket(HashMap<String, String> allAttachmentsForTicket) {
1726 
        this.allAttachmentsForTicket = allAttachmentsForTicket;
1727 
    }
5791 anupam.sin 1728 
 
1729 
    public String getPickupExtension() {
1730 
        return pickupExtension;
1731 
    }
1732 
 
1733 
    public void setPickupExtension(String pickupExtension) {
1734 
        this.pickupExtension = pickupExtension;
1735 
    }
5909 amar.kumar 1736 
 
1737 
	public Map<String, Long> getTicketCategorycountMap() {
1738 
		return ticketCategorycountMap;
1739 
	}
1740 
 
1741 
	public void setTicketCategorycountMap(
1742 
			Map<String, Long> ticketCategorycountMap) {
1743 
		this.ticketCategorycountMap = ticketCategorycountMap;
1744 
	}
7645 anupam.sin 1745 
 
1746 
    public String getPremises() {
1747 
        return premises;
1748 
    }
1749 
 
1750 
    public void setPremises(String premises) {
1751 
        this.premises = premises;
1752 
    }
1753 
 
1754 
    public String getClosureType() {
1755 
        return closureType;
1756 
    }
1757 
 
1758 
    public void setClosureType(String closureType) {
1759 
        this.closureType = closureType;
1760 
    }
19072 manish.sha 1761 
 
1762 
 
1763 
	public String getQuantity() {
1764 
		return quantity;
1765 
	}
1766 
 
1767 
	public void setQuantity(String quantity) {
1768 
		this.quantity = quantity;
1769 
	}
1770 
 
18341 amit.gupta 1771 
 
1772 
    public Map<Long, Order> getTransactions() {
1773 
		return transactions;
1774 
	}
1775 
 
1776 
	public void setTransactions(Map<Long, Order> transactions) {
1777 
		this.transactions = transactions;
1778 
	}
1779 
 
18342 amit.gupta 1780 
	public Map<Long, Long> getTransactionShipping() {
18341 amit.gupta 1781 
		return transactionShipping;
1782 
	}
1783 
 
18342 amit.gupta 1784 
	public void setTransactionShipping(Map<Long, Long> transactionShipping) {
18341 amit.gupta 1785 
		this.transactionShipping = transactionShipping;
1786 
	}
1787 
 
18342 amit.gupta 1788 
	public Map<Long, Long> getTransactionTotal() {
18341 amit.gupta 1789 
		return transactionTotal;
1790 
	}
1791 
 
18342 amit.gupta 1792 
	public void setTransactionTotal(Map<Long, Long> transactionTotal) {
18341 amit.gupta 1793 
		this.transactionTotal = transactionTotal;
1794 
	}
3137 mandeep.dh 1795 
}