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3137 mandeep.dh 1 
/**
2 
 *
3 
 */
4 
package in.shop2020.serving.controllers;
5 
 
3339 mandeep.dh 6 
import in.shop2020.crm.Activity;
7 
import in.shop2020.crm.ActivityType;
3137 mandeep.dh 8 
import in.shop2020.crm.Agent;
3390 mandeep.dh 9 
import in.shop2020.crm.SearchFilter;
3137 mandeep.dh 10 
import in.shop2020.crm.Ticket;
3339 mandeep.dh 11 
import in.shop2020.crm.TicketCategory;
12 
import in.shop2020.crm.TicketPriority;
3137 mandeep.dh 13 
import in.shop2020.crm.TicketStatus;
5791 anupam.sin 14 
import in.shop2020.model.v1.order.Attribute;
3546 mandeep.dh 15 
import in.shop2020.model.v1.order.LineItem;
16 
import in.shop2020.model.v1.order.Order;
17 
import in.shop2020.model.v1.order.OrderStatus;
4267 anupam.sin 18 
import in.shop2020.model.v1.order.Transaction;
3546 mandeep.dh 19 
import in.shop2020.model.v1.order.TransactionServiceException;
4267 anupam.sin 20 
import in.shop2020.model.v1.order.TransactionStatus;
3137 mandeep.dh 21 
import in.shop2020.model.v1.user.User;
22 
import in.shop2020.model.v1.user.UserContextException;
3578 mandeep.dh 23 
import in.shop2020.payments.Payment;
24 
import in.shop2020.payments.PaymentException;
25 
import in.shop2020.payments.PaymentStatus;
3390 mandeep.dh 26 
import in.shop2020.serving.auth.CRMAuthorizingRealm;
27 
import in.shop2020.thrift.clients.CRMClient;
3405 mandeep.dh 28 
import in.shop2020.thrift.clients.HelperClient;
3578 mandeep.dh 29 
import in.shop2020.thrift.clients.PaymentClient;
3546 mandeep.dh 30 
import in.shop2020.thrift.clients.TransactionClient;
3390 mandeep.dh 31 
import in.shop2020.thrift.clients.UserClient;
3405 mandeep.dh 32 
import in.shop2020.util.CRMConstants;
4020 mandeep.dh 33 
import in.shop2020.util.CRMConstants.EscalationMatrix;
16244 manish.sha 34 
import in.shop2020.util.CRMConstants.PMEscalationMatrix;
17196 manish.sha 35 
import in.shop2020.util.SendGrid;
16642 manish.sha 36 
import in.shop2020.util.SendGridException;
17196 manish.sha 37 
import in.shop2020.utils.GmailUtils;
3405 mandeep.dh 38 
import in.shop2020.utils.HelperService.Client;
39 
import in.shop2020.utils.HelperServiceException;
3546 mandeep.dh 40 
import in.shop2020.utils.ModelUtils;
3137 mandeep.dh 41 
 
17083 manish.sha 42 
import java.io.File;
3397 mandeep.dh 43 
import java.text.ParseException;
5791 anupam.sin 44 
import java.text.SimpleDateFormat;
3137 mandeep.dh 45 
import java.util.ArrayList;
5791 anupam.sin 46 
import java.util.Arrays;
3578 mandeep.dh 47 
import java.util.Calendar;
3390 mandeep.dh 48 
import java.util.Collections;
3405 mandeep.dh 49 
import java.util.Date;
4490 anupam.sin 50 
import java.util.HashMap;
3137 mandeep.dh 51 
import java.util.List;
5909 amar.kumar 52 
import java.util.Map;
3137 mandeep.dh 53 
 
17083 manish.sha 54 
import javax.mail.MessagingException;
55 
 
4256 mandeep.dh 56 
import net.htmlparser.jericho.Source;
57 
 
3405 mandeep.dh 58 
import org.apache.shiro.SecurityUtils;
3137 mandeep.dh 59 
import org.apache.thrift.TException;
3546 mandeep.dh 60 
import org.apache.thrift.transport.TTransportException;
3137 mandeep.dh 61 
 
62 
/**
63 
 * @author mandeep
64 
 *
65 
 */
66 
public class TicketsController extends BaseController {
67 
 
68 
    /**
69 
     *
70 
     */
71 
    private static final long serialVersionUID = 1L;
72 
 
73 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
14882 manish.sha 74 
 
3405 mandeep.dh 75 
    private String            customerEmailId;
3339 mandeep.dh 76 
    private String            description;
77 
    private String            assigneeEmailId;
78 
    private String            priority;
79 
    private String            category;
80 
    private String            orderId;
3397 mandeep.dh 81 
    private String[]          agentIds;
82 
    private String            startTimestamp;
83 
    private String            endTimestamp;
3137 mandeep.dh 84 
 
3405 mandeep.dh 85 
    private String            userId;
86 
    private String            id;
87 
    private String            activityDescription;
88 
    private String            status;
89 
    private String            activityType;
90 
    private Ticket            ticket;
91 
    private List<Activity>    activities;
92 
    private String            subject;
93 
    private String            body;
94 
    private String            customerName;
95 
    private String            customerMobileNumber;
3546 mandeep.dh 96 
    private User              user;
97 
    private String            orderStatus;
98 
    private List<Order>       orders;
18341 amit.gupta 99 
    private Map<Long, Order>       transactions;
18342 amit.gupta 100 
	private Map<Long, Long>    transactionShipping;
101 
    private Map<Long, Long>    transactionTotal;
4267 anupam.sin 102 
    private List<Payment>     payments;
4020 mandeep.dh 103 
    private String            escalate;
4241 anupam.sin 104 
    private String            cancelReason;
4267 anupam.sin 105 
    private String            transactionId;
5791 anupam.sin 106 
    private String            pickupExtension;
5909 amar.kumar 107 
    private Map<String, Long> ticketCategorycountMap;
7645 anupam.sin 108 
    private String premises = "";
109 
    private String closureType = "";
4438 anupam.sin 110 
    private String paymentId;
16244 manish.sha 111 
    private List<Agent> 	  crmAgents = new ArrayList<Agent>();
112 
    private List<Agent>       pmAgents = new ArrayList<Agent>();
4438 anupam.sin 113 
 
4490 anupam.sin 114 
    private HashMap<String, String> allAttachmentsForTicket;
14882 manish.sha 115 
 
116 
    public static final List<TicketCategory> profitMandiTicketCategoryList = new ArrayList<TicketCategory>() {
117 
        {
118 
            add(TicketCategory.PROFITMANDI_CASHBACK);
119 
            add(TicketCategory.PROFITMANDI_FEEDBACK);
120 
            add(TicketCategory.PROFITMANDI_ORDER_NOT_SEEN);
121 
            add(TicketCategory.PROFITMANDI_RECHARGE_ISSUE);
122 
            add(TicketCategory.PROFITMANDI_OTHER);
123 
        }
124 
    };
4490 anupam.sin 125 
 
3405 mandeep.dh 126 
    public String index() {
127 
        try {
128 
            if (id != null && !id.isEmpty()) {
129 
                SearchFilter searchFilter = new SearchFilter();
130 
                crmServiceClient = new CRMClient().getClient();
131 
                searchFilter.setTicketId(Long.parseLong(id));
132 
                tickets = crmServiceClient.getTickets(searchFilter);
133 
            }
134 
        } catch (TException e) {
135 
            log.error("Error while getting tickets", e);
136 
            return EXCEPTION;
137 
        }
138 
 
139 
        return INDEX;
140 
    }
141 
 
142 
    public String edit() {
143 
        try {
144 
            long ticketId = Long.parseLong(id);
145 
            SearchFilter searchFilter = new SearchFilter();
146 
            searchFilter.setTicketId(ticketId);
147 
            crmServiceClient = new CRMClient().getClient();
148 
            ticket = crmServiceClient.getTickets(searchFilter).get(0);
149 
            activities = crmServiceClient.getActivities(searchFilter);
4490 anupam.sin 150 
            populateAttachments();
3405 mandeep.dh 151 
            subject = createSubjectString(ticket);
152 
 
153 
            if (ticket.isSetCustomerId()) {
154 
                userId = String.valueOf(ticket.getCustomerId());
3546 mandeep.dh 155 
                userContextServiceClient = new UserClient().getClient();
156 
 
157 
                try {
158 
                    user = userContextServiceClient.getUserById(ticket
159 
                            .getCustomerId());
160 
                } catch (UserContextException e) {
161 
                    log.error("Could not fetch user details", e);
162 
                }
3405 mandeep.dh 163 
            }
164 
 
165 
            customerEmailId = ticket.getCustomerEmailId();
4689 anupam.sin 166 
 
4277 anupam.sin 167 
            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
168 
                log.info("Fetching orders for " + ticket.getCustomerId());
169 
                orders = new ArrayList<Order>();
170 
                transactionServiceClient = new TransactionClient().getClient();
4689 anupam.sin 171 
                for (Order order : transactionServiceClient
172 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
173 
                                Collections.singletonList(OrderStatus.CANCEL_REQUEST_RECEIVED))) {
174 
                    log.info("Processing Order: " + order.getId());
4287 anupam.sin 175 
                    orders.add(order);
176 
                }
4277 anupam.sin 177 
            }
3546 mandeep.dh 178 
 
179 
            if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
180 
                log.info("Fetching orders for " + ticket.getCustomerId());
181 
                orders = new ArrayList<Order>();
18341 amit.gupta 182 
                transactions = new HashMap<Long, Order>();
18343 amit.gupta 183 
                transactionShipping = new HashMap<Long, Long>();
184 
                transactionTotal = new HashMap<Long, Long>();
3546 mandeep.dh 185 
                transactionServiceClient = new TransactionClient().getClient();
186 
                for (Order order : transactionServiceClient
187 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
4663 rajveer 188 
                                Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 189 
                    log.info("Processing Order: " + order);
190 
                    if (order.isCod()) {
18341 amit.gupta 191 
                    	transactions.put(order.getTransactionId(), order);
192 
                    	if (transactionShipping.get(order.getTransactionId()) == null){
18342 amit.gupta 193 
                    		transactionShipping.put(order.getTransactionId(), (long)order.getShippingCost());
18341 amit.gupta 194 
                    	} else {
18342 amit.gupta 195 
                    		transactionShipping.put(order.getTransactionId(), transactionShipping.get(order.getTransactionId()).longValue() + (long)order.getShippingCost());
18341 amit.gupta 196 
                    	}
197 
                    	if (transactionTotal.get(order.getTransactionId()) == null){
18342 amit.gupta 198 
                    		transactionTotal.put(order.getTransactionId(), (long)order.getTotal_amount()-(long)order.getGvAmount());
18341 amit.gupta 199 
                    	} else {
18342 amit.gupta 200 
                    		transactionTotal.put(order.getTransactionId(), transactionTotal.get(order.getTransactionId()).longValue() + (long)order.getTotal_amount()-(long)order.getGvAmount());
18341 amit.gupta 201 
                    	}
202 
                    	transactions.put(order.getTransactionId(), order);
3546 mandeep.dh 203 
                        orders.add(order);
204 
                    }
205 
                }
18341 amit.gupta 206 
 
3546 mandeep.dh 207 
            }
4689 anupam.sin 208 
 
4490 anupam.sin 209 
            if (TicketCategory.DOA_RECEIVED.equals(ticket.getCategory())) {
210 
                log.info("Fetching orders for " + ticket.getCustomerId());
211 
                orders = new ArrayList<Order>();
212 
                transactionServiceClient = new TransactionClient().getClient();
213 
                for (Order order : transactionServiceClient
214 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
215 
                                Collections.singletonList(OrderStatus.DOA_REQUEST_RECEIVED))) {
216 
                    log.info("Processing Order: " + order);
217 
                    if (order != null) {
218 
                        orders.add(order);
219 
                    }
220 
                }
221 
            }
4689 anupam.sin 222 
 
4490 anupam.sin 223 
            if (TicketCategory.RETURN_FORM.equals(ticket.getCategory())) {
224 
                log.info("Fetching orders for " + ticket.getCustomerId());
225 
                orders = new ArrayList<Order>();
226 
                transactionServiceClient = new TransactionClient().getClient();
227 
                for (Order order : transactionServiceClient
228 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
229 
                                Collections.singletonList(OrderStatus.RET_REQUEST_RECEIVED))) {
230 
                    log.info("Processing Order: " + order);
231 
                    if (order != null) {
232 
                        orders.add(order);
233 
                    }
234 
                }
235 
            }
3578 mandeep.dh 236 
 
4267 anupam.sin 237 
            if (TicketCategory.PAYMENT_FLAGGED.equals(ticket.getCategory())) {
238 
                log.info("Fetching orders for " + ticket.getCustomerId());
239 
                payments = new ArrayList<Payment>();
240 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
241 
                transactionServiceClient = new TransactionClient().getClient();
242 
                for (Transaction transaction : transactionServiceClient
243 
                        .getTransactionsForCustomer(ticket.getCustomerId(), 0, 0, TransactionStatus.FLAGGED)) {
244 
                    log.info("Processing Transaction: " + transaction);
245 
                    for ( Payment payment : paymentClient.getPaymentForTxnId(transaction.getId())) {
246 
                        if( payment.getStatus().equals(PaymentStatus.AUTHORIZED)) {
247 
                            payments.add(payment);
248 
                        }
249 
                    }
250 
                }
251 
            }
252 
 
3578 mandeep.dh 253 
            if (TicketCategory.FAILED_PAYMENTS.equals(ticket.getCategory())) {
254 
                log.info("Fetching orders for " + ticket.getCustomerId());
255 
                orders = new ArrayList<Order>();
256 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
257 
 
258 
                long failedTransactionId = -1;
259 
                long lastfailedTransactionTimestamp = -1;
260 
                for (Payment payment : paymentClient.getPaymentsForUser(ticket.getCustomerId(), 0, getTomorrow().getTime(), PaymentStatus.FAILED, 0)) {
261 
                    if (payment.getErrorTimestamp() > lastfailedTransactionTimestamp) {
262 
                        failedTransactionId = payment.getMerchantTxnId();
263 
                    }
264 
                }
265 
 
266 
                transactionServiceClient = new TransactionClient().getClient();
267 
                orders.addAll(transactionServiceClient.getOrdersForTransaction(failedTransactionId, ticket.getCustomerId()));
268 
            }
4008 mandeep.dh 269 
 
270 
            if (TicketCategory.DELAYED_DELIVERY.equals(ticket.getCategory())) {
271 
                log.info("Fetching orders for " + ticket.getCustomerId());
272 
                orders = new ArrayList<Order>();
273 
                transactionServiceClient = new TransactionClient().getClient();
274 
 
275 
                for (Order order : transactionServiceClient.getOrdersForCustomer(ticket.getCustomerId(), 0, 0, null)) {
276 
                    if (order.getExpected_delivery_time() > order.getPromised_delivery_time() && order.getExpected_delivery_time() > new Date().getTime()) {
277 
                        orders.add(order);
278 
                    }
279 
                }
280 
            }
5791 anupam.sin 281 
 
282 
            if (TicketCategory.STORE_PICKUP.equals(ticket.getCategory())) {
283 
                log.info("Fetching orders for " + ticket.getCustomerId());
284 
                orders = new ArrayList<Order>();
285 
                transactionServiceClient = new TransactionClient().getClient();
286 
                for (Order order : transactionServiceClient
287 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
288 
                                Collections.singletonList(OrderStatus.RECEIVED_AT_STORE))) {
289 
                    log.info("Processing Order: " + order.getId());
290 
                    orders.add(order);
291 
                }
292 
            }
293 
 
3405 mandeep.dh 294 
        } catch (TException e) {
3546 mandeep.dh 295 
            log.error("Error loading edit page", e);
296 
        } catch (NumberFormatException e) {
297 
            log.error("Error parsing orderId", e);
298 
        } catch (TransactionServiceException e) {
299 
            log.error("Error fetching orders for " + ticket.getCustomerId(), e);
3578 mandeep.dh 300 
        } catch (PaymentException e) {
301 
            log.error("Error fetching payments for " + ticket.getCustomerId(), e);
3405 mandeep.dh 302 
        }
303 
 
304 
        return EDIT;
305 
    }
306 
 
4490 anupam.sin 307 
    private void populateAttachments() {
308 
        allAttachmentsForTicket = new HashMap<String, String>();
309 
        for (Activity activity : activities) {
310 
            log.info("" + activity.getId());
311 
            String attachment = activity.getAttachments();
312 
            if (attachment != null && !attachment.isEmpty()) {
313 
                log.info("" + attachment);
314 
                String [] attachmentList = attachment.split(";");
315 
                for (String attachmentName : attachmentList) {
316 
                    if (attachmentName != null && !attachmentName.isEmpty()) {
317 
                        log.info("" + attachmentName);
318 
                        allAttachmentsForTicket.put(activity.getId() + "-" + attachmentName, attachmentName);
319 
                    }
320 
                }
321 
            }
322 
        }
323 
    }
324 
 
5791 anupam.sin 325 
    public static void main(String[] args) throws TException {
326 
        SearchFilter s = new SearchFilter();
327 
//      s.setTicketId(200l);
328 
//      s.setTicketAssigneeIds(null);
329 
//      s.setTicketAssigneeIds(new ArrayList<Long>());
330 
//      s.setActivityCreatorIds(Collections.singletonList(2l));
331 
//      s.setEndTimestamp(new Date());
332 
      //s.setTicketCategory(TicketCategory.STORE_PICKUP);
333 
      s.setTicketId((long) 51345);
334 
      in.shop2020.crm.CRMService.Client crmServiceClient = new CRMClient().getClient();
335 
      Ticket ticket = crmServiceClient.getTickets(s).get(0);
336 
      System.out.println(ticket.getCategory().name());
4490 anupam.sin 337 
    }
338 
 
3405 mandeep.dh 339 
    private String createSubjectString(Ticket ticket) {
14882 manish.sha 340 
    	if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
341 
	        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
342 
	                + " " + ticket.getCategory().name();
343 
    	}else{
344 
    		return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
345 
            + " " + ticket.getCategory().name();
346 
    	}
3405 mandeep.dh 347 
    }
348 
 
3578 mandeep.dh 349 
    private Date getTomorrow() {
350 
        Calendar calendar = Calendar.getInstance();
351 
        calendar.setTime(new Date());
352 
        calendar.add(Calendar.DAY_OF_MONTH, 1);
353 
        return calendar.getTime();
354 
    }
355 
 
3339 mandeep.dh 356 
    public String create() {
357 
        try {
3546 mandeep.dh 358 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
359 
                    .getId();
3339 mandeep.dh 360 
            Ticket ticket = new Ticket();
361 
            ticket.setDescription(description);
362 
            ticket.setCreatorId(creatorId);
363 
            ticket.setStatus(TicketStatus.OPEN);
364 
            ticket.setPriority(TicketPriority.valueOf(priority));
365 
            ticket.setCategory(TicketCategory.valueOf(category));
366 
 
367 
            Activity activity = new Activity();
368 
            activity.setDescription("Creating Ticket");
369 
            activity.setType(ActivityType.OTHER);
370 
            activity.setTicketPriority(TicketPriority.valueOf(priority));
371 
            activity.setTicketStatus(TicketStatus.OPEN);
372 
            activity.setCreatorId(creatorId);
373 
            activity.setTicketCategory(TicketCategory.valueOf(category));
374 
            activity.setTicketDescription(description);
375 
 
376 
            if (orderId != null && !orderId.isEmpty()) {
377 
                ticket.setOrderId(Long.parseLong(orderId));
378 
            }
4490 anupam.sin 379 
 
380 
            if (TicketCategory.valueOf(category) == TicketCategory.DOA_RECEIVED) {
381 
                transactionServiceClient = new TransactionClient().getClient();
382 
                if (!transactionServiceClient.markOrderDoaRequestReceived(Long.parseLong(orderId))) {
383 
                    throw new Exception("Order cannot be marked as DOA Received");
384 
                }
385 
                log.info("" + userId);
386 
 
387 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
388 
                log.info("In order table id is : " + order.getCustomer_id());
389 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
390 
                    throw new Exception("This order is not associated with this user Id");
391 
                }
392 
            }
393 
 
394 
            if (TicketCategory.valueOf(category) == TicketCategory.RETURN_FORM) {
395 
                transactionServiceClient = new TransactionClient().getClient();
396 
                if (!transactionServiceClient.markOrderReturnRequestReceived(Long.parseLong(orderId))) {
397 
                    throw new Exception("Order cannot be marked as Return Requested");
398 
                }
399 
                log.info("" + userId);
400 
 
401 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
402 
                log.info("In order table id is : " + order.getCustomer_id());
403 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
404 
                    throw new Exception("This order is not associated with this user Id");
405 
                }
406 
            }
4681 amar.kumar 407 
            if(body!=null && !body.isEmpty()){
408 
            	String plainTextbody = new Source(body).getTextExtractor().toString();
409 
            	ticket.setDescription(description + " : " + plainTextbody);
410 
            }
4490 anupam.sin 411 
 
3405 mandeep.dh 412 
            if (userId != null && !userId.isEmpty()) {
413 
                ticket.setCustomerId(Long.parseLong(userId));
414 
                activity.setCustomerId(Long.parseLong(userId));
3546 mandeep.dh 415 
            } else {
3390 mandeep.dh 416 
                User user = null;
417 
                userContextServiceClient = new UserClient().getClient();
418 
                try {
3405 mandeep.dh 419 
                    if (customerName != null && !customerName.isEmpty()) {
420 
                        ticket.setCustomerName(customerName);
421 
                        activity.setCustomerName(customerName);
422 
                    }
423 
 
424 
                    if (customerEmailId != null && !customerEmailId.isEmpty()) {
425 
                        ticket.setCustomerEmailId(customerEmailId);
426 
                        activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 427 
                        user = userContextServiceClient
428 
                                .getUserByEmail(customerEmailId);
3405 mandeep.dh 429 
                    }
430 
 
3546 mandeep.dh 431 
                    if ((user == null || user.getUserId() == -1)
432 
                            && customerMobileNumber != null
433 
                            && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 434 
                        ticket.setCustomerMobileNumber(customerMobileNumber);
435 
                        activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 436 
                        user = userContextServiceClient
437 
                                .getUserByMobileNumber(Long
438 
                                        .parseLong(customerMobileNumber));
3405 mandeep.dh 439 
                    }
3390 mandeep.dh 440 
                } catch (UserContextException e) {
3546 mandeep.dh 441 
                    log.error("Could not fetch user for: " + customerEmailId
442 
                            + " " + customerMobileNumber + " " + customerName,
443 
                            e);
3390 mandeep.dh 444 
                }
3546 mandeep.dh 445 
 
3390 mandeep.dh 446 
                if (user != null && user.getUserId() != -1) {
447 
                    ticket.setCustomerId(user.getUserId());
448 
                    activity.setCustomerId(user.getUserId());
449 
                }
3339 mandeep.dh 450 
            }
451 
 
452 
            // handling null values appropriately
453 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
3546 mandeep.dh 454 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
455 
                        .getId();
3339 mandeep.dh 456 
                ticket.setAssigneeId(assigneeId);
457 
                activity.setTicketAssigneeId(assigneeId);
458 
            }
459 
 
3546 mandeep.dh 460 
            crmServiceClient = new CRMClient().getClient();
461 
            id = String
462 
                    .valueOf(crmServiceClient.insertTicket(ticket, activity));
3339 mandeep.dh 463 
        } catch (TException e) {
464 
            log.error("Error while creating ticket", e);
465 
            return EXCEPTION;
4490 anupam.sin 466 
        } catch (NumberFormatException e) {
467 
            log.error("Error while parsing Order Id", e);
468 
            return EXCEPTION;
469 
        } catch (TransactionServiceException e) {
470 
            log.error("Error while updating order status", e);
471 
            return EXCEPTION;
472 
        } catch (Exception e) {
473 
            log.error(e.getMessage());
474 
            return EXCEPTION;
3339 mandeep.dh 475 
        }
476 
 
3405 mandeep.dh 477 
        return index();
3339 mandeep.dh 478 
    }
479 
 
3405 mandeep.dh 480 
    public boolean isAssigneeEditable() {
8847 manish.sha 481 
        return (SecurityUtils.getSubject().hasRole("TeamLead") || SecurityUtils.getSubject().hasRole("Outbound"));
3405 mandeep.dh 482 
    }
483 
 
3397 mandeep.dh 484 
    public String searchTickets() throws ParseException {
3137 mandeep.dh 485 
        try {
3397 mandeep.dh 486 
            SearchFilter searchFilter = new SearchFilter();
3405 mandeep.dh 487 
            if (userId != null && !userId.isEmpty()) {
488 
                searchFilter.setCustomerId(Long.parseLong(userId));
489 
            }
490 
 
3397 mandeep.dh 491 
            if (agentIds != null && agentIds.length != 0) {
492 
                searchFilter.setTicketAssigneeIds(new ArrayList<Long>());
493 
                for (String agentId : agentIds) {
3546 mandeep.dh 494 
                    searchFilter.getTicketAssigneeIds().add(
495 
                            CRMAuthorizingRealm.getAgent(agentId).getId());
3397 mandeep.dh 496 
                }
497 
            }
7595 kshitij.so 498 
 
499 
            //Start:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
500 
            if(customerMobileNumber!=null && !customerMobileNumber.isEmpty()){
501 
            	searchFilter.setCustomerMobileNumber(customerMobileNumber);
502 
            }
503 
            //End:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
504 
 
3397 mandeep.dh 505 
            if (startTimestamp != null && !startTimestamp.isEmpty()) {
3546 mandeep.dh 506 
                searchFilter.setStartTimestamp(SDF.parse(startTimestamp)
507 
                        .getTime());
3397 mandeep.dh 508 
            }
509 
 
510 
            if (endTimestamp != null && !endTimestamp.isEmpty()) {
511 
                searchFilter.setEndTimestamp(SDF.parse(endTimestamp).getTime());
512 
            }
513 
 
3422 mandeep.dh 514 
            if (id != null && !id.isEmpty()) {
515 
                searchFilter.setTicketId(Long.parseLong(id));
516 
            }
517 
 
3499 mandeep.dh 518 
            if (status != null && !status.isEmpty()) {
3972 mandeep.dh 519 
                searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
520 
                searchFilter.getTicketStatuses().add(TicketStatus.valueOf(status));
521 
                if (TicketStatus.OPEN.name().equals(status)) {
522 
                    searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
523 
                }
3499 mandeep.dh 524 
            }
525 
 
526 
            if (category != null && !category.isEmpty()) {
3546 mandeep.dh 527 
                searchFilter
528 
                        .setTicketCategory(TicketCategory.valueOf(category));
3499 mandeep.dh 529 
            }
530 
 
3546 mandeep.dh 531 
            crmServiceClient = new CRMClient().getClient();
3405 mandeep.dh 532 
            tickets = crmServiceClient.getTickets(searchFilter);
3137 mandeep.dh 533 
        } catch (TException e) {
534 
            String errorString = "Error getting tickets for "
535 
                    + currentAgentEmailId;
536 
            log.error(errorString, e);
537 
            addActionError(errorString);
538 
        }
539 
 
3405 mandeep.dh 540 
        return index();
3137 mandeep.dh 541 
    }
542 
 
543 
    public String getUnassignedTickets() {
544 
        try {
16244 manish.sha 545 
        	tickets = new ArrayList<Ticket>();
3546 mandeep.dh 546 
            crmServiceClient = new CRMClient().getClient();
16244 manish.sha 547 
            List<Ticket> unassignedTickets = crmServiceClient.getUnassignedTickets();
548 
            for(Ticket unassignedTicket: unassignedTickets){
549 
            	if(isSaholicAndProfitMandiAllowed()){
550 
            		tickets.add(unassignedTicket);
551 
            	}else if(isProfitMandiAgent()){
552 
            		if(profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
553 
            			tickets.add(unassignedTicket);
554 
            		}
555 
            	}else{
556 
            		if(!profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
557 
            			tickets.add(unassignedTicket);
558 
            		}
559 
            	}
560 
            }
3137 mandeep.dh 561 
        } catch (TException e) {
3339 mandeep.dh 562 
            String errorString = "Error getting tickets for "
563 
                    + currentAgentEmailId;
3137 mandeep.dh 564 
            log.error(errorString, e);
565 
            addActionError(errorString);
566 
        }
567 
 
3405 mandeep.dh 568 
        return index();
3137 mandeep.dh 569 
    }
570 
 
3405 mandeep.dh 571 
    public String update() {
17083 manish.sha 572 
    	String commonDescription ="";
573 
    	String addTo[]= new String[]{"amit.sirohi@shop2020.in","rajneesh.arora@saholic.com"};
3405 mandeep.dh 574 
        try {
575 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
576 
                    .getId();
577 
 
3546 mandeep.dh 578 
            SearchFilter searchFilter = new SearchFilter();
579 
            searchFilter.setTicketId(Long.parseLong(id));
580 
            crmServiceClient = new CRMClient().getClient();
581 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3405 mandeep.dh 582 
            ticket.setDescription(description);
583 
            ticket.setPriority(TicketPriority.valueOf(priority));
584 
 
585 
            // Update when a ticket is closed!
3578 mandeep.dh 586 
            if (TicketStatus.CLOSED.name().equals(status) || TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
3546 mandeep.dh 587 
                if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())
588 
                        && pendingCODOrders(ticket.getCustomerId())) {
589 
                    addActionMessage("Cod orders pending for verification. Ticket can not be closed and its category cannot be changed.");
590 
                } else {
591 
                    ticket.setCategory(TicketCategory.valueOf(category));
592 
                    ticket.setStatus(TicketStatus.valueOf(status));
593 
                    ticket.setCloseDate(new Date().getTime());
594 
                }
3405 mandeep.dh 595 
            }
3546 mandeep.dh 596 
            else {
597 
                ticket.setCategory(TicketCategory.valueOf(category));
3578 mandeep.dh 598 
                ticket.setStatus(TicketStatus.valueOf(status));
3546 mandeep.dh 599 
            }
3405 mandeep.dh 600 
 
601 
            if (activityDescription == null || activityDescription.isEmpty()) {
4241 anupam.sin 602 
                activityDescription = "Ticket fields updated";
3405 mandeep.dh 603 
            }
604 
 
605 
            Activity activity = new Activity();
606 
            activity.setDescription(activityDescription);
607 
            activity.setType(ActivityType.valueOf(activityType));
3546 mandeep.dh 608 
            activity.setTicketPriority(ticket.getPriority());
609 
            activity.setTicketStatus(ticket.getStatus());
3405 mandeep.dh 610 
            activity.setCreatorId(creatorId);
3546 mandeep.dh 611 
            activity.setTicketCategory(ticket.getCategory());
612 
            activity.setTicketDescription(ticket.getDescription());
3405 mandeep.dh 613 
 
614 
            if (userId != null && !userId.isEmpty()) {
615 
                activity.setCustomerId(Long.parseLong(userId));
616 
            }
617 
 
4035 mandeep.dh 618 
            // Handling null values appropriately
619 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
620 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
621 
                        .getId();
622 
                ticket.setAssigneeId(assigneeId);
623 
                activity.setTicketAssigneeId(assigneeId);
624 
            }
625 
 
3405 mandeep.dh 626 
            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {
627 
                log.info("Sending mail");
628 
                Client helperClient = new HelperClient().getClient();
14882 manish.sha 629 
                if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
630 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
631 
	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
632 
	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
633 
                }else{
16524 manish.sha 634 
                	try{
16642 manish.sha 635 
                		sendMailToUser();
16524 manish.sha 636 
 
637 
                	} catch(Exception e){
16644 manish.sha 638 
                		log.info("Error while sending mail to user:- "+customerEmailId+" ticket Id:- "+ticket.getId());
16524 manish.sha 639 
                		log.error("Error while sending mail to user:- "+customerEmailId+" ticket Id:- "+ticket.getId(), e);
640 
                	}
641 
 
642 
                	/*activity.setUserEmailId(helperClient.saveUserEmailForSending(
14882 manish.sha 643 
	                        Arrays.asList(customerEmailId), CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
16524 manish.sha 644 
	                        subject, body, null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));*/
14882 manish.sha 645 
                }
3405 mandeep.dh 646 
 
4256 mandeep.dh 647 
                String plainTextbody = new Source(body).getTextExtractor().toString();
648 
 
3405 mandeep.dh 649 
                // We change activityType to OTHER when pop up box for email
650 
                // closes
651 
                activity.setDescription("Subject: " + subject + "\n\n"
4256 mandeep.dh 652 
                        + "Body: " + plainTextbody);
4206 mandeep.dh 653 
 
654 
                String activityDesc = activity.getDescription();
655 
                if (activityDesc.length() > CRMConstants.DESCRIPTION_MAX_WIDTH) {
656 
                    activityDesc = activityDesc.substring(0, CRMConstants.DESCRIPTION_MAX_WIDTH);
657 
                    activityDesc += "\n\nTHIS TEXT IS TRUNCATED. PLEASE VISIT INBOX TO SEE COMPLETE DETAILS.";
658 
                }
659 
 
660 
                activity.setDescription(activityDesc);
3405 mandeep.dh 661 
            }
662 
 
4020 mandeep.dh 663 
            if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
664 
                log.info("Sending escalation mail");
16244 manish.sha 665 
                if(escalate.startsWith("PM")){
666 
                	PMEscalationMatrix escalation = CRMConstants.PMEscalationMatrix.valueOf(escalate);
667 
                	List<Integer> escalationReceipients = escalation.getAgentIds();
668 
 
669 
                	List<String> toMailIds = new ArrayList<String>();
670 
                    for (Integer agentId : escalationReceipients) {
671 
                        toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
4020 mandeep.dh 672 
 
16244 manish.sha 673 
                        // Setting last agent as assignee
674 
                        ticket.setAssigneeId(agentId);
675 
                        activity.setTicketAssigneeId(agentId);
676 
                    }
4034 mandeep.dh 677 
 
16244 manish.sha 678 
                    Client helperClient = new HelperClient().getClient();
679 
                    String escalationMailSubject = createPMEscalationMailSubject(ticket, escalation);
680 
                    String escalationMailBody = createEscalationMailBody(ticket);
16402 manish.sha 681 
 
682 
                    if(profitMandiTicketCategoryList.contains(ticket.getCategory())){
4020 mandeep.dh 683 
 
16402 manish.sha 684 
	                    activity.setUserEmailId(helperClient.saveUserEmailForSending(
685 
	                            toMailIds, CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
686 
	                            escalationMailSubject, escalationMailBody,
687 
	                            null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
688 
                    }else{
689 
                    	activity.setUserEmailId(helperClient.saveUserEmailForSending(
690 
    	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
691 
    	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
692 
                    }
4020 mandeep.dh 693 
 
16244 manish.sha 694 
                    // We change activityType to OTHER when pop up box for email
695 
                    // closes
696 
                    activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
697 
                            + "Body: " + escalationMailBody);
698 
                }else{
699 
	                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
700 
	                List<Integer> escalationReceipients = escalation.getAgentIds();
701 
 
702 
	                List<String> toMailIds = new ArrayList<String>();
703 
	                for (Integer agentId : escalationReceipients) {
704 
	                    toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
705 
 
706 
	                    // Setting last agent as assignee
707 
	                    ticket.setAssigneeId(agentId);
708 
	                    activity.setTicketAssigneeId(agentId);
709 
	                }
710 
 
711 
	                Client helperClient = new HelperClient().getClient();
712 
	                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
713 
	                String escalationMailBody = createEscalationMailBody(ticket);
4020 mandeep.dh 714 
 
16244 manish.sha 715 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
716 
	                        toMailIds, CRMConstants.CRM_EMAIL_SENDOR,
717 
	                        escalationMailSubject, escalationMailBody,
718 
	                        null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
719 
 
720 
	                // We change activityType to OTHER when pop up box for email
721 
	                // closes
722 
	                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
723 
	                        + "Body: " + escalationMailBody);
724 
                }
4020 mandeep.dh 725 
            }
17196 manish.sha 726 
            if(isProfitMandiAgent()){
727 
	            try{
728 
	    	        if (ActivityType.RECEIVED_CALL_FROM_CUSTOMER.equals(activity.getType())) {
729 
 
730 
	    	        	commonDescription = "Received Call From Customer || Email Id- ";
731 
		        		if (customerEmailId != null && !customerEmailId.isEmpty()) {
732 
		        			commonDescription = commonDescription+customerEmailId;
733 
		        		}
734 
		        		if(customerMobileNumber != null
735 
		                        && !customerMobileNumber.isEmpty()) {
736 
		        			commonDescription = commonDescription+" & Mobile No:- "+customerMobileNumber;
737 
		        		}
17198 manish.sha 738 
		        		commonDescription = "PM Ticket: "+ commonDescription;
17196 manish.sha 739 
		        		sendMailtoManagersUsingGmailUtils(commonDescription, addTo, description);
740 
	    	        }
741 
	            }
742 
	    	    catch(Exception e){
743 
	    	    	e.printStackTrace();
744 
	    	    	try{
745 
	    	    		sendMailToManagers(commonDescription, addTo, description);
746 
	    	    	}
747 
	    	    	catch(Exception e1){
748 
	    	    		e1.printStackTrace();
749 
	    	    	}
750 
	    	    }
17080 manish.sha 751 
            }
4020 mandeep.dh 752 
 
3405 mandeep.dh 753 
            User user = null;
754 
            userContextServiceClient = new UserClient().getClient();
755 
            try {
756 
                if (customerName != null && !customerName.isEmpty()) {
757 
                    ticket.setCustomerName(customerName);
758 
                    activity.setCustomerName(customerName);
759 
                }
760 
 
761 
                if (customerEmailId != null && !customerEmailId.isEmpty()) {
762 
                    ticket.setCustomerEmailId(customerEmailId);
763 
                    activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 764 
                    user = userContextServiceClient
765 
                            .getUserByEmail(customerEmailId);
3405 mandeep.dh 766 
                }
767 
 
3546 mandeep.dh 768 
                if ((user == null || user.getUserId() == -1)
769 
                        && customerMobileNumber != null
770 
                        && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 771 
                    ticket.setCustomerMobileNumber(customerMobileNumber);
772 
                    activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 773 
                    user = userContextServiceClient.getUserByMobileNumber(Long
774 
                            .parseLong(customerMobileNumber));
3405 mandeep.dh 775 
                }
776 
            } catch (UserContextException e) {
777 
                log.error("Could not fetch user for: " + customerEmailId + " "
778 
                        + customerMobileNumber + " " + customerName, e);
779 
            }
3546 mandeep.dh 780 
 
3405 mandeep.dh 781 
            if (user != null && user.getUserId() != -1) {
782 
                ticket.setCustomerId(user.getUserId());
783 
                activity.setCustomerId(user.getUserId());
784 
            }
785 
 
786 
            crmServiceClient = new CRMClient().getClient();
787 
            crmServiceClient.updateTicket(ticket, activity);
788 
        } catch (TException e) {
789 
            log.error("Error while updating ticket", e);
790 
            return EXCEPTION;
791 
        } catch (HelperServiceException hse) {
792 
            log.error("Error while sending mail", hse);
793 
            return EXCEPTION;
794 
        }
795 
 
14882 manish.sha 796 
        return INDEX;
3405 mandeep.dh 797 
    }
798 
 
16244 manish.sha 799 
    private String createEscalationMailBody(Ticket ticket)
4020 mandeep.dh 800 
    {
801 
        return body + "<br />Please visit following URL to check ticket details.<br />" +
802 
            "http://cs.shop2020.in:8080/crm?ticketId=" + ticket.getId();
803 
    }
804 
 
805 
    private String createEscalationMailSubject(Ticket ticket,
806 
            EscalationMatrix escalation)
807 
    {
808 
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
809 
    }
16244 manish.sha 810 
 
811 
    private String createPMEscalationMailSubject(Ticket ticket,
812 
            PMEscalationMatrix escalation)
813 
    {
814 
        return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
815 
    }
4020 mandeep.dh 816 
 
3546 mandeep.dh 817 
    private boolean pendingCODOrders(long customerId) {
818 
        try {
819 
            log.info("Trying to fetch orders for " + customerId);
820 
            transactionServiceClient = new TransactionClient().getClient();
821 
            for (Order order : transactionServiceClient.getOrdersForCustomer(
822 
                    customerId, 0, 0,
4663 rajveer 823 
                    Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 824 
                log.info("Processing order: " + order.getId() + " with COD: " + order.isCod());
825 
                if (order.isCod()) {
826 
                    log.info("Returning true from pendingCODOrders() for " + customerId);
827 
                    return true;
828 
                }
829 
            }
830 
        } catch (TTransportException e) {
831 
            log.error("Error while creating thrift client", e);
832 
        } catch (TransactionServiceException e) {
833 
            log.error("Error fetching orders", e);
834 
        } catch (TException e) {
835 
            log.error("Error fetching orders", e);
836 
        }
837 
 
838 
        log.info("Returning false from pendingCODOrders() for " + customerId);
839 
        return false;
840 
    }
5791 anupam.sin 841 
 
842 
    public String extendExpiry() {
843 
        try {
844 
            log.info("order Id = " + orderId);
845 
            log.info("pickup : " + pickupExtension);
846 
            Attribute newAttribute = new Attribute();
847 
            List<Attribute> attributes = new ArrayList<Attribute>();
848 
            String extendedBy = "0";
849 
            transactionServiceClient = new TransactionClient().getClient();
850 
            attributes = transactionServiceClient.getAllAttributesForOrderId(Long.parseLong(orderId));
851 
            for (Attribute attribute : attributes) {
852 
                if (attribute.getName().equals("pickupExtension")) {
853 
                    extendedBy = attribute.getValue();
854 
                    break;
855 
                }
856 
            }
857 
            log.info("ATTR = " + attributes);
858 
            log.info("1");
859 
            if (extendedBy.equals("0")) {
860 
                newAttribute.setName("pickupExtension");
861 
                newAttribute.setValue(pickupExtension);
862 
                attributes.add(newAttribute);
863 
                log.info("2");
864 
            } else {
865 
                Long totalExtension = Long.parseLong(extendedBy) + Long.parseLong(pickupExtension);
866 
                for (Attribute attribute : attributes) {
867 
                    if (attribute.getName().equals("pickupExtension")) {
868 
                        attribute.setValue(totalExtension.toString());
869 
                        log.info("3");
870 
                    }
871 
                }
872 
            }
873 
            transactionServiceClient = new TransactionClient().getClient();
874 
            transactionServiceClient.setOrderAttributes(Long.parseLong(orderId), attributes);
5919 anupam.sin 875 
 
876 
            SearchFilter searchFilter = new SearchFilter();
877 
            searchFilter.setTicketId(Long.parseLong(id));
878 
            crmServiceClient = new CRMClient().getClient();
879 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
880 
 
881 
            // Inserting activity
882 
            Activity activity = new Activity();
883 
            activity.setDescription("Pickup extended by " + pickupExtension
884 
                    + " Days.");
885 
            activity.setType(ActivityType.OTHER);
886 
            activity.setTicketPriority(ticket.getPriority());
887 
            activity.setTicketStatus(ticket.getStatus());
888 
            activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
889 
            activity.setTicketCategory(ticket.getCategory());
890 
            activity.setTicketDescription(ticket.getDescription());
891 
            activity.setCustomerId(ticket.getCustomerId());
892 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
893 
 
894 
            crmServiceClient = new CRMClient().getClient();
895 
            crmServiceClient.updateTicket(ticket, activity);
896 
 
5917 anupam.sin 897 
            //transactionServiceClient = new TransactionClient().getClient();
898 
            //transactionServiceClient.enqueueExpiryExtensionEmail(orderId);
5791 anupam.sin 899 
        } catch (NumberFormatException e) {
900 
            e.printStackTrace();
901 
        } catch (TException e) {
902 
            e.printStackTrace();
903 
        }
5917 anupam.sin 904 
        return edit();
5791 anupam.sin 905 
    }
906 
 
907 
    public String getPickupExpiryDate(long id, long deliveryTimestamp) {
908 
        try {
909 
            log.info("orderID" + id);
910 
            log.info("Delivery Time : " + deliveryTimestamp);
911 
            Date deliveryDate = new Date(deliveryTimestamp);
912 
            Calendar cal = Calendar.getInstance();
913 
            cal.setTime(deliveryDate);
914 
 
915 
            log.info("Orig Del Date :" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
916 
 
917 
            cal.add(Calendar.DATE, 5);
918 
 
919 
            log.info("After adding 5 days" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
920 
 
921 
            transactionServiceClient = new TransactionClient().getClient();
922 
            List<Attribute> attributes = new ArrayList<Attribute>();
923 
            String extendedBy = "0";
924 
            attributes = transactionServiceClient.getAllAttributesForOrderId(id);
925 
            for (Attribute attribute : attributes) {
926 
                if (attribute.getName().equals("pickupExtension")) {
927 
                    extendedBy = attribute.getValue();
928 
                }
929 
            }
930 
            cal.add(Calendar.DATE, Integer.parseInt(extendedBy));
931 
 
932 
            log.info("Extended by" + extendedBy);
933 
 
934 
            log.info("Final : " + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
935 
 
936 
            SimpleDateFormat SDF = new SimpleDateFormat("dd MMM, yyyy");
937 
            return SDF.format(cal.getTime());
938 
 
939 
        } catch (NumberFormatException e) {
940 
            e.printStackTrace();
941 
        } catch (TException e) {
942 
            e.printStackTrace();
943 
        }
944 
        return "N/A";
945 
    }
3546 mandeep.dh 946 
 
4277 anupam.sin 947 
    public String updateOrderStatus() {
948 
        long creatorId;
949 
        OrderStatus orderStatusEnum = null;
950 
        try {
951 
            creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
952 
 
953 
            if(orderStatus.equals("DENY_CANCEL_REQUEST")) {
954 
                transactionServiceClient = new TransactionClient().getClient();
955 
                transactionServiceClient.markOrderCancellationRequestDenied(Long.parseLong(orderId));
956 
            }
3546 mandeep.dh 957 
 
4277 anupam.sin 958 
            else {
3546 mandeep.dh 959 
 
4277 anupam.sin 960 
                orderStatusEnum = OrderStatus.valueOf(orderStatus);
961 
                transactionServiceClient = new TransactionClient().getClient();
3578 mandeep.dh 962 
 
4277 anupam.sin 963 
                if (OrderStatus.SUBMITTED_FOR_PROCESSING.equals(orderStatusEnum)) {
964 
                    transactionServiceClient.verifyOrder(Long.parseLong(orderId));
5348 anupam.sin 965 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 966 
                }
4682 rajveer 967 
                else if (OrderStatus.COD_VERIFICATION_FAILED.equals(orderStatusEnum)) {
4277 anupam.sin 968 
                    transactionServiceClient.refundOrder(Long.parseLong(orderId), currentAgentEmailId, cancelReason);
5348 anupam.sin 969 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 970 
                }
971 
                else if (OrderStatus.CANCEL_REQUEST_CONFIRMED.equals(orderStatusEnum)) {
972 
                    transactionServiceClient.markOrderCancellationRequestConfirmed(Long.parseLong(orderId));
973 
                }
974 
                else {
975 
                    throw new UnsupportedOperationException("Cannot update status of orderId: " + orderId + " to: " + orderStatus);
976 
                }
977 
            }
978 
 
979 
            SearchFilter searchFilter = new SearchFilter();
980 
            searchFilter.setTicketId(Long.parseLong(id));
981 
            crmServiceClient = new CRMClient().getClient();
982 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3546 mandeep.dh 983 
 
4277 anupam.sin 984 
            // Inserting activity
985 
            Activity activity = new Activity();
986 
            activity.setDescription("Status updated for Order Id: " + orderId
987 
                    + " to " + orderStatus + ", Reason: " + cancelReason + body);
988 
            activity.setType(ActivityType.OTHER);
989 
            activity.setTicketPriority(ticket.getPriority());
990 
            activity.setTicketStatus(ticket.getStatus());
991 
            activity.setCreatorId(creatorId);
992 
            activity.setTicketCategory(ticket.getCategory());
993 
            activity.setTicketDescription(ticket.getDescription());
994 
            activity.setCustomerId(ticket.getCustomerId());
995 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
3546 mandeep.dh 996 
 
4277 anupam.sin 997 
            crmServiceClient = new CRMClient().getClient();
998 
            crmServiceClient.updateTicket(ticket, activity);
3546 mandeep.dh 999 
 
4277 anupam.sin 1000 
        } catch (TException e) {
1001 
            log.info("Thrift exception", e);
1002 
        } catch (NumberFormatException e) {
1003 
            log.info("Could not convert to long", e);
1004 
        } catch (TransactionServiceException e) {
1005 
            log.info("Transaction client exception", e);
1006 
        }
1007 
 
3546 mandeep.dh 1008 
        return edit();
1009 
    }
4277 anupam.sin 1010 
 
3137 mandeep.dh 1011 
    public User getUser(Long userId) {
1012 
        User user = null;
1013 
 
1014 
        try {
3390 mandeep.dh 1015 
            userContextServiceClient = new UserClient().getClient();
3137 mandeep.dh 1016 
            user = userContextServiceClient.getUserById(userId);
1017 
        } catch (UserContextException e) {
1018 
            String errorString = "Could not fetch user for " + userId;
1019 
            log.error(errorString, e);
1020 
            addActionError(errorString);
1021 
        } catch (TException e) {
1022 
            String errorString = "Could not create client";
1023 
            log.error(errorString, e);
1024 
            addActionError(errorString);
1025 
        }
1026 
 
1027 
        return user;
1028 
    }
4267 anupam.sin 1029 
 
4438 anupam.sin 1030 
    public String allowPayment() {
1031 
        try {
1032 
            log.info("Allowing payment for paymentId = " + paymentId);
1033 
            transactionServiceClient = new TransactionClient().getClient();
1034 
            transactionServiceClient.markTransactionAsPaymentFlagRemoved(Long.parseLong(transactionId));
1035 
            if (id != null && !id.isEmpty()) {
1036 
                SearchFilter searchFilter = new SearchFilter();
1037 
                crmServiceClient = new CRMClient().getClient();
1038 
                searchFilter.setTicketId(Long.parseLong(id));
1039 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1040 
                // Inserting activity
1041 
                if(ticket != null) {
1042 
                    Activity activity = new Activity();
1043 
                    activity.setDescription("Flagged Payment allowed");
1044 
                    activity.setType(ActivityType.OTHER);
1045 
                    activity.setTicketPriority(ticket.getPriority());
1046 
                    activity.setTicketStatus(ticket.getStatus());
1047 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1048 
                    activity.setTicketCategory(ticket.getCategory());
1049 
                    activity.setTicketDescription(ticket.getDescription());
1050 
                    activity.setCustomerId(ticket.getCustomerId());
1051 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1052 
 
1053 
                    crmServiceClient = new CRMClient().getClient();
1054 
                    crmServiceClient.updateTicket(ticket, activity);
1055 
                }
1056 
            }
1057 
 
1058 
        } catch (TException e) {
1059 
            log.error("Error while getting tickets", e);
1060 
            return EXCEPTION;
1061 
        } catch (NumberFormatException e) {
1062 
            log.error("Invalid ticket Id", e);
1063 
            return EXCEPTION;
1064 
        } catch (TransactionServiceException e) {
1065 
            log.error("Error while marking transactions as Flag removed", e);
1066 
            return EXCEPTION;
1067 
        }
4267 anupam.sin 1068 
        return edit();
1069 
    }
1070 
 
4490 anupam.sin 1071 
    public String blockPayment() {
4438 anupam.sin 1072 
        try {
1073 
            log.info("Blocking payment for paymentId = " + paymentId);
1074 
            transactionServiceClient = new TransactionClient().getClient();
1075 
            transactionServiceClient.refundTransaction(Long.parseLong(transactionId), currentAgentEmailId, "FLAGGED_PAYMENT_CANCELLED");
1076 
            if (id != null && !id.isEmpty()) {
1077 
                SearchFilter searchFilter = new SearchFilter();
1078 
                crmServiceClient = new CRMClient().getClient();
1079 
                searchFilter.setTicketId(Long.parseLong(id));
1080 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1081 
                // Inserting activity
1082 
                if(ticket != null) {
1083 
                    Activity activity = new Activity();
1084 
                    activity.setDescription("Flagged Payment allowed");
1085 
                    activity.setType(ActivityType.OTHER);
1086 
                    activity.setTicketPriority(ticket.getPriority());
1087 
                    activity.setTicketStatus(ticket.getStatus());
1088 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1089 
                    activity.setTicketCategory(ticket.getCategory());
1090 
                    activity.setTicketDescription(ticket.getDescription());
1091 
                    activity.setCustomerId(ticket.getCustomerId());
1092 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1093 
 
1094 
                    crmServiceClient = new CRMClient().getClient();
1095 
                    crmServiceClient.updateTicket(ticket, activity);
1096 
                }
1097 
            }
1098 
 
1099 
        } catch (TException e) {
1100 
            log.error("Error while getting tickets", e);
1101 
            return EXCEPTION;
1102 
        } catch (NumberFormatException e) {
1103 
            log.error("Invalid ticket Id", e);
1104 
            return EXCEPTION;
1105 
        } catch (TransactionServiceException e) {
1106 
            log.error("Error while allowing flagged payment", e);
1107 
            return EXCEPTION;
1108 
        }
4267 anupam.sin 1109 
        return edit();
1110 
    }
4490 anupam.sin 1111 
 
1112 
    public String authorizeReturn() {
1113 
        try {
1114 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1115 
            boolean isReship = false;
1116 
            boolean fromStore  = false;
4490 anupam.sin 1117 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1118 
            if(premises.equals("store")) {
1119 
                fromStore = true;
1120 
            }
1121 
 
1122 
            if(closureType.equals("reship")) {
1123 
                isReship = true;
1124 
            }
1125 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1126 
            if (id != null && !id.isEmpty()) {
1127 
                SearchFilter searchFilter = new SearchFilter();
1128 
                crmServiceClient = new CRMClient().getClient();
1129 
                searchFilter.setTicketId(Long.parseLong(id));
1130 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1131 
                // Inserting activity
1132 
                if(ticket != null) {
1133 
                    Activity activity = new Activity();
1134 
                    activity.setDescription("Return Authorized");
1135 
                    activity.setType(ActivityType.OTHER);
1136 
                    activity.setTicketPriority(ticket.getPriority());
1137 
                    activity.setTicketStatus(ticket.getStatus());
1138 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1139 
                    activity.setTicketCategory(ticket.getCategory());
1140 
                    activity.setTicketDescription(ticket.getDescription());
1141 
                    activity.setCustomerId(ticket.getCustomerId());
1142 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
3137 mandeep.dh 1143 
 
4490 anupam.sin 1144 
                    crmServiceClient = new CRMClient().getClient();
1145 
                    crmServiceClient.updateTicket(ticket, activity);
1146 
                }
1147 
            }
1148 
 
1149 
        } catch (TException e) {
1150 
            log.error("Error while getting tickets", e);
1151 
            return EXCEPTION;
1152 
        } catch (NumberFormatException e) {
1153 
            log.error("Invalid ticket Id", e);
1154 
            return EXCEPTION;
1155 
        } catch (TransactionServiceException e) {
1156 
            log.error("Error while authorizing Return", e);
1157 
            return EXCEPTION;
1158 
        }
1159 
        return edit();
1160 
    }
1161 
 
1162 
    public String denyReturn() {
1163 
        try {
1164 
            log.info("Denying OrderId =" + orderId);
1165 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1166 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1167 
            if (id != null && !id.isEmpty()) {
1168 
                SearchFilter searchFilter = new SearchFilter();
1169 
                crmServiceClient = new CRMClient().getClient();
1170 
                searchFilter.setTicketId(Long.parseLong(id));
1171 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1172 
                // Inserting activity
1173 
                if(ticket != null) {
1174 
                    Activity activity = new Activity();
1175 
                    activity.setDescription("Return Denied");
1176 
                    activity.setType(ActivityType.OTHER);
1177 
                    activity.setTicketPriority(ticket.getPriority());
1178 
                    activity.setTicketStatus(ticket.getStatus());
1179 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1180 
                    activity.setTicketCategory(ticket.getCategory());
1181 
                    activity.setTicketDescription(ticket.getDescription());
1182 
                    activity.setCustomerId(ticket.getCustomerId());
1183 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1184 
 
1185 
                    crmServiceClient = new CRMClient().getClient();
1186 
                    crmServiceClient.updateTicket(ticket, activity);
1187 
                }
1188 
            }
1189 
 
1190 
        } catch (TException e) {
1191 
            log.error("Error while getting tickets", e);
1192 
            return EXCEPTION;
1193 
        } catch (NumberFormatException e) {
1194 
            log.error("Invalid ticket Id", e);
1195 
            return EXCEPTION;
1196 
        } catch (TransactionServiceException e) {
1197 
            log.error("Error while denying Return", e);
1198 
            return EXCEPTION;
1199 
        }
1200 
        return edit();
1201 
    }
1202 
 
1203 
    public String authorizeDOA() {
1204 
        try {
1205 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1206 
            boolean isReship = false;
1207 
            boolean fromStore  = false;
4490 anupam.sin 1208 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1209 
            if(premises.equals("store")) {
1210 
                fromStore = true;
1211 
            }
1212 
 
1213 
            if(closureType.equals("reship")) {
1214 
                isReship = true;
1215 
            }
1216 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1217 
            if (id != null && !id.isEmpty()) {
1218 
                SearchFilter searchFilter = new SearchFilter();
1219 
                crmServiceClient = new CRMClient().getClient();
1220 
                searchFilter.setTicketId(Long.parseLong(id));
1221 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1222 
                // Inserting activity
1223 
                if(ticket != null) {
1224 
                    Activity activity = new Activity();
1225 
                    activity.setDescription("DOA Authorized");
1226 
                    activity.setType(ActivityType.OTHER);
1227 
                    activity.setTicketPriority(ticket.getPriority());
1228 
                    activity.setTicketStatus(ticket.getStatus());
1229 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1230 
                    activity.setTicketCategory(ticket.getCategory());
1231 
                    activity.setTicketDescription(ticket.getDescription());
1232 
                    activity.setCustomerId(ticket.getCustomerId());
1233 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1234 
 
1235 
                    crmServiceClient = new CRMClient().getClient();
1236 
                    crmServiceClient.updateTicket(ticket, activity);
1237 
                }
1238 
            }
1239 
 
1240 
        } catch (TException e) {
1241 
            log.error("Error while getting tickets", e);
1242 
            return EXCEPTION;
1243 
        } catch (NumberFormatException e) {
1244 
            log.error("Invalid ticket Id", e);
1245 
            return EXCEPTION;
1246 
        } catch (TransactionServiceException e) {
1247 
            log.error("Error while authorizing DOA", e);
1248 
            return EXCEPTION;
1249 
        }
1250 
        return edit();
1251 
    }
1252 
 
1253 
    public String denyDOA() {
1254 
        try {
1255 
            log.info("Denying OrderId =" + orderId);
1256 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1257 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1258 
            if (id != null && !id.isEmpty()) {
1259 
                SearchFilter searchFilter = new SearchFilter();
1260 
                crmServiceClient = new CRMClient().getClient();
1261 
                searchFilter.setTicketId(Long.parseLong(id));
1262 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1263 
                // Inserting activity
1264 
                if(ticket != null) {
1265 
                    Activity activity = new Activity();
1266 
                    activity.setDescription("DOA Denied");
1267 
                    activity.setType(ActivityType.OTHER);
1268 
                    activity.setTicketPriority(ticket.getPriority());
1269 
                    activity.setTicketStatus(ticket.getStatus());
1270 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1271 
                    activity.setTicketCategory(ticket.getCategory());
1272 
                    activity.setTicketDescription(ticket.getDescription());
1273 
                    activity.setCustomerId(ticket.getCustomerId());
1274 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1275 
 
1276 
                    crmServiceClient = new CRMClient().getClient();
1277 
                    crmServiceClient.updateTicket(ticket, activity);
1278 
                }
1279 
            }
1280 
 
1281 
        } catch (TException e) {
1282 
            log.error("Error while getting tickets", e);
1283 
            return EXCEPTION;
1284 
        } catch (NumberFormatException e) {
1285 
            log.error("Invalid ticket Id", e);
1286 
            return EXCEPTION;
1287 
        } catch (TransactionServiceException e) {
1288 
            log.error("Error while denying DOA", e);
1289 
            return EXCEPTION;
1290 
        }
1291 
        return edit();
1292 
    }
5407 amar.kumar 1293 
 
14882 manish.sha 1294 
    public String loadProfitMandiTickets() throws ParseException {
1295 
    	try {
1296 
            SearchFilter searchFilter = new SearchFilter();
1297 
            searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
1298 
            searchFilter.getTicketStatuses().add(TicketStatus.OPEN);
1299 
            searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
1300 
            crmServiceClient = new CRMClient().getClient();
1301 
            tickets = new ArrayList<Ticket>();
16244 manish.sha 1302 
            searchFilter.setTicketCategoryList(profitMandiTicketCategoryList);
14882 manish.sha 1303 
            tickets.addAll(crmServiceClient.getTickets(searchFilter));
1304 
        } catch (TException e) {
1305 
            String errorString = "Error getting tickets for "
1306 
                    + currentAgentEmailId;
1307 
            log.error(errorString, e);
1308 
            addActionError(errorString);
1309 
        }
1310 
    	return index();
1311 
    }
1312 
 
5909 amar.kumar 1313 
    public String getAllOpenTickets() {
1314 
    	try {
1315 
    		ticketCategorycountMap= new HashMap<String, Long>();
1316 
            crmServiceClient = new CRMClient().getClient();
1317 
            ticketCategorycountMap = crmServiceClient.getOpenTicketsMap();
1318 
        } catch (TException e) {
1319 
            String errorString = "Error getting tickets for "
1320 
                    + currentAgentEmailId;
1321 
            log.error(errorString, e);
1322 
            addActionError(errorString);
1323 
        }
1324 
        return OPEN;
1325 
    }
1326 
 
5407 amar.kumar 1327 
    public double getCustomerTrustLevel(long userId) {
1328 
    	try {
1329 
			userContextServiceClient = new UserClient().getClient();
1330 
			return userContextServiceClient.getTrustLevel(userId);
1331 
		} catch (TException e) {
1332 
			log.info("Exception while getting trustLevel for " +
1333 
					"userId " + userId);
1334 
		}
1335 
		return 0;
1336 
    }
4490 anupam.sin 1337 
 
4020 mandeep.dh 1338 
    public EscalationMatrix[] getEscalationMatrix () {
1339 
        return CRMConstants.EscalationMatrix.values();
1340 
    }
16244 manish.sha 1341 
 
1342 
    public PMEscalationMatrix[] getPMEscalationMatrix () {
1343 
        return CRMConstants.PMEscalationMatrix.values();
1344 
    }
4020 mandeep.dh 1345 
 
3546 mandeep.dh 1346 
    public String getAddress(Order order) {
1347 
        return ModelUtils.extractAddressFromOrder(order);
1348 
    }
1349 
 
1350 
    public String getProductName(LineItem lineItem) {
4008 mandeep.dh 1351 
        return ModelUtils.extractProductNameFromLineItem(lineItem) + " " + lineItem.getColor();
3546 mandeep.dh 1352 
    }
1353 
 
3405 mandeep.dh 1354 
    public ActivityType[] getActivityTypes() {
1355 
        return ActivityType.values();
1356 
    }
1357 
 
1358 
    public TicketStatus[] getTicketStatuses() {
1359 
        return TicketStatus.values();
1360 
    }
1361 
 
3390 mandeep.dh 1362 
    public Agent getAgent(long agentId) throws TException {
1363 
        return CRMAuthorizingRealm.getAgent(agentId);
3137 mandeep.dh 1364 
    }
1365 
 
3339 mandeep.dh 1366 
    public List<Agent> getAllAgents() {
16244 manish.sha 1367 
    	List<Agent> allagents = CRMAuthorizingRealm.getAgents();
1368 
    	List<Agent> requiredAgents = new ArrayList<Agent>();
1369 
    	if(isSaholicAndProfitMandiAllowed()){
1370 
    		return allagents;
1371 
    	} else if(isProfitMandiAgent()){
1372 
    		for(Agent agent: allagents){
1373 
    			if(agent.isIs_pmCrmUser()){
1374 
    				requiredAgents.add(agent);
1375 
    			}
1376 
    		}
1377 
    		return requiredAgents;
1378 
    	} else{
1379 
    		for(Agent agent: allagents){
1380 
    			if(!agent.isIs_pmCrmUser()||agent.isIs_allAssignable()){
1381 
    				requiredAgents.add(agent);
1382 
    			}
1383 
    		}
1384 
    		return requiredAgents;
1385 
    	}
3339 mandeep.dh 1386 
    }
1387 
 
16248 manish.sha 1388 
    public List<TicketCategory> getTicketCategories() {
1389 
    	List<TicketCategory> allCategories = Arrays.asList(TicketCategory.values());
1390 
    	List<TicketCategory> requiredCategories = new ArrayList<TicketCategory>();
1391 
    	if(isSaholicAndProfitMandiAllowed()){
1392 
    		return allCategories;
1393 
    	}else if(isProfitMandiAgent()){
1394 
    		for(TicketCategory tkCategory: allCategories){
1395 
    			if(profitMandiTicketCategoryList.contains(tkCategory)){
1396 
    				requiredCategories.add(tkCategory);
1397 
    			}
1398 
    		}
1399 
    		return requiredCategories;
1400 
    	}else{
1401 
    		for(TicketCategory tkCategory: allCategories){
1402 
    			if(!profitMandiTicketCategoryList.contains(tkCategory)){
1403 
    				requiredCategories.add(tkCategory);
1404 
    			}
1405 
    		}
1406 
    		return requiredCategories;
1407 
    	}
3339 mandeep.dh 1408 
    }
16642 manish.sha 1409 
 
1410 
    private void sendMailToUser() throws SendGridException{
16645 manish.sha 1411 
    	log.info("Sending mail to user:- "+customerEmailId);
16642 manish.sha 1412 
    	SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
1413 
		SendGrid.Email email = new SendGrid.Email();
1414 
		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
1415 
		email.setFromName("ProfitMandi");
1416 
		email.addTo(customerEmailId);
1417 
		email.addBcc("backup@saholic.com");
1418 
		email.setSubject(subject);
16655 manish.sha 1419 
		email.setHtml(body);
16649 manish.sha 1420 
		log.info("Mail Body:- "+body);
16650 manish.sha 1421 
		sendgrid.send(email);
1422 
		log.info("Mail sent to user:- "+customerEmailId);
16642 manish.sha 1423 
    }
17080 manish.sha 1424 
 
1425 
    private void sendMailToManagers(String subject, String[] addTo, String body) throws SendGridException{
1426 
    	SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
1427 
		SendGrid.Email email = new SendGrid.Email();
1428 
		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
1429 
		email.setFromName("ProfitMandi");
1430 
		email.addTo(addTo);
1431 
		email.addBcc("backup@saholic.com");
1432 
		email.setSubject(subject);
1433 
		email.setHtml(body);
1434 
		log.info("Mail Body:- "+body);
1435 
		sendgrid.send(email);
1436 
		log.info("Mail sent to user:- "+addTo);
1437 
    }
17083 manish.sha 1438 
 
1439 
    public void sendMailtoManagersUsingGmailUtils(String subject, String[] addTo, String body) throws MessagingException{
1440 
    	GmailUtils mailer = new GmailUtils();
1441 
		mailer.sendSSLMessage(addTo, subject, body, "build-staging@shop2020.in", "shop2020", new ArrayList<File>());
1442 
    }
3339 mandeep.dh 1443 
 
1444 
    public TicketPriority[] getTicketPriorities() {
1445 
        return TicketPriority.values();
1446 
    }
1447 
 
3137 mandeep.dh 1448 
    public List<Ticket> getTickets() {
1449 
        return tickets;
1450 
    }
1451 
 
1452 
    public void setTickets(List<Ticket> tickets) {
1453 
        this.tickets = tickets;
1454 
    }
3339 mandeep.dh 1455 
 
3405 mandeep.dh 1456 
    public String getCustomerEmailId() {
1457 
        return customerEmailId;
3339 mandeep.dh 1458 
    }
1459 
 
3405 mandeep.dh 1460 
    public void setCustomerEmailId(String customerEmailId) {
1461 
        this.customerEmailId = customerEmailId;
3339 mandeep.dh 1462 
    }
1463 
 
1464 
    public String getDescription() {
1465 
        return description;
1466 
    }
1467 
 
1468 
    public void setDescription(String description) {
1469 
        this.description = description;
1470 
    }
1471 
 
1472 
    public String getAssigneeEmailId() {
1473 
        return assigneeEmailId;
1474 
    }
1475 
 
1476 
    public void setAssigneeEmailId(String assigneeEmailId) {
1477 
        this.assigneeEmailId = assigneeEmailId;
1478 
    }
1479 
 
1480 
    public String getPriority() {
1481 
        return priority;
1482 
    }
1483 
 
1484 
    public void setPriority(String priority) {
1485 
        this.priority = priority;
1486 
    }
1487 
 
1488 
    public String getCategory() {
1489 
        return category;
1490 
    }
1491 
 
1492 
    public void setCategory(String category) {
1493 
        this.category = category;
1494 
    }
1495 
 
1496 
    public String getOrderId() {
1497 
        return orderId;
1498 
    }
1499 
 
1500 
    public void setOrderId(String orderId) {
1501 
        this.orderId = orderId;
1502 
    }
3397 mandeep.dh 1503 
 
1504 
    public String[] getAgentIds() {
1505 
        return agentIds;
1506 
    }
1507 
 
1508 
    public void setAgentIds(String[] agentIds) {
1509 
        this.agentIds = agentIds;
1510 
    }
1511 
 
1512 
    public String getStartTimestamp() {
1513 
        return startTimestamp;
1514 
    }
1515 
 
1516 
    public void setStartTimestamp(String startTimestamp) {
1517 
        this.startTimestamp = startTimestamp;
1518 
    }
1519 
 
1520 
    public String getEndTimestamp() {
1521 
        return endTimestamp;
1522 
    }
1523 
 
1524 
    public void setEndTimestamp(String endTimestamp) {
1525 
        this.endTimestamp = endTimestamp;
1526 
    }
3405 mandeep.dh 1527 
 
1528 
    public String getUserId() {
1529 
        return userId;
1530 
    }
1531 
 
1532 
    public void setUserId(String userId) {
1533 
        this.userId = userId;
1534 
    }
1535 
 
1536 
    public String getId() {
1537 
        return id;
1538 
    }
1539 
 
1540 
    public void setId(String id) {
1541 
        this.id = id;
1542 
    }
1543 
 
1544 
    public String getActivityDescription() {
1545 
        return activityDescription;
1546 
    }
1547 
 
1548 
    public void setActivityDescription(String activityDescription) {
1549 
        this.activityDescription = activityDescription;
1550 
    }
1551 
 
1552 
    public String getStatus() {
1553 
        return status;
1554 
    }
1555 
 
1556 
    public void setStatus(String status) {
1557 
        this.status = status;
1558 
    }
1559 
 
1560 
    public String getActivityType() {
1561 
        return activityType;
1562 
    }
1563 
 
1564 
    public void setActivityType(String activityType) {
1565 
        this.activityType = activityType;
1566 
    }
1567 
 
1568 
    public Ticket getTicket() {
1569 
        return ticket;
1570 
    }
1571 
 
1572 
    public void setTicket(Ticket ticket) {
1573 
        this.ticket = ticket;
1574 
    }
1575 
 
1576 
    public List<Activity> getActivities() {
1577 
        return activities;
1578 
    }
1579 
 
1580 
    public void setActivities(List<Activity> activities) {
1581 
        this.activities = activities;
1582 
    }
1583 
 
1584 
    public String getSubject() {
1585 
        return subject;
1586 
    }
1587 
 
1588 
    public void setSubject(String subject) {
1589 
        this.subject = subject;
1590 
    }
1591 
 
1592 
    public String getBody() {
1593 
        return body;
1594 
    }
1595 
 
1596 
    public void setBody(String body) {
1597 
        this.body = body;
1598 
    }
1599 
 
1600 
    public String getCustomerName() {
1601 
        return customerName;
1602 
    }
1603 
 
1604 
    public void setCustomerName(String customerName) {
1605 
        this.customerName = customerName;
1606 
    }
1607 
 
1608 
    public String getCustomerMobileNumber() {
1609 
        return customerMobileNumber;
1610 
    }
1611 
 
1612 
    public void setCustomerMobileNumber(String customerMobileNumber) {
1613 
        this.customerMobileNumber = customerMobileNumber;
1614 
    }
3546 mandeep.dh 1615 
 
1616 
    public User getUser() {
1617 
        return user;
1618 
    }
1619 
 
1620 
    public void setUser(User user) {
1621 
        this.user = user;
1622 
    }
1623 
 
1624 
    public String getOrderStatus() {
1625 
        return orderStatus;
1626 
    }
1627 
 
1628 
    public void setOrderStatus(String orderStatus) {
1629 
        this.orderStatus = orderStatus;
1630 
    }
1631 
 
1632 
    public List<Order> getOrders() {
1633 
        return orders;
1634 
    }
1635 
 
1636 
    public void setOrders(List<Order> orders) {
1637 
        this.orders = orders;
1638 
    }
4020 mandeep.dh 1639 
 
1640 
    public String getEscalate() {
1641 
        return escalate;
1642 
    }
1643 
 
1644 
    public void setEscalate(String escalate) {
1645 
        this.escalate = escalate;
1646 
    }
4241 anupam.sin 1647 
 
1648 
    public String getCancelReason() {
1649 
        return cancelReason;
1650 
    }
1651 
 
1652 
    public void setCancelReason(String cancelReason) {
1653 
        this.cancelReason = cancelReason;
1654 
    }
4267 anupam.sin 1655 
 
1656 
    public List<Payment> getPayments() {
1657 
        return payments;
1658 
    }
1659 
 
1660 
    public void setPayments(List<Payment> payments) {
1661 
        this.payments = payments;
1662 
    }
1663 
 
1664 
    public String getTransactionId() {
1665 
        return transactionId;
1666 
    }
1667 
 
1668 
    public void setTransactionId(String transactionId) {
1669 
        this.transactionId = transactionId;
1670 
    }
4438 anupam.sin 1671 
 
1672 
    public String getPaymentId() {
1673 
        return paymentId;
1674 
    }
1675 
 
1676 
    public void setPaymentId(String paymentId) {
1677 
        this.paymentId = paymentId;
1678 
    }
4490 anupam.sin 1679 
 
1680 
    public HashMap<String, String> getAllAttachmentsForTicket() {
1681 
        return allAttachmentsForTicket;
1682 
    }
1683 
 
1684 
    public void setAllAttachmentsForTicket(HashMap<String, String> allAttachmentsForTicket) {
1685 
        this.allAttachmentsForTicket = allAttachmentsForTicket;
1686 
    }
5791 anupam.sin 1687 
 
1688 
    public String getPickupExtension() {
1689 
        return pickupExtension;
1690 
    }
1691 
 
1692 
    public void setPickupExtension(String pickupExtension) {
1693 
        this.pickupExtension = pickupExtension;
1694 
    }
5909 amar.kumar 1695 
 
1696 
	public Map<String, Long> getTicketCategorycountMap() {
1697 
		return ticketCategorycountMap;
1698 
	}
1699 
 
1700 
	public void setTicketCategorycountMap(
1701 
			Map<String, Long> ticketCategorycountMap) {
1702 
		this.ticketCategorycountMap = ticketCategorycountMap;
1703 
	}
7645 anupam.sin 1704 
 
1705 
    public String getPremises() {
1706 
        return premises;
1707 
    }
1708 
 
1709 
    public void setPremises(String premises) {
1710 
        this.premises = premises;
1711 
    }
1712 
 
1713 
    public String getClosureType() {
1714 
        return closureType;
1715 
    }
1716 
 
1717 
    public void setClosureType(String closureType) {
1718 
        this.closureType = closureType;
1719 
    }
18341 amit.gupta 1720 
 
1721 
    public Map<Long, Order> getTransactions() {
1722 
		return transactions;
1723 
	}
1724 
 
1725 
	public void setTransactions(Map<Long, Order> transactions) {
1726 
		this.transactions = transactions;
1727 
	}
1728 
 
18342 amit.gupta 1729 
	public Map<Long, Long> getTransactionShipping() {
18341 amit.gupta 1730 
		return transactionShipping;
1731 
	}
1732 
 
18342 amit.gupta 1733 
	public void setTransactionShipping(Map<Long, Long> transactionShipping) {
18341 amit.gupta 1734 
		this.transactionShipping = transactionShipping;
1735 
	}
1736 
 
18342 amit.gupta 1737 
	public Map<Long, Long> getTransactionTotal() {
18341 amit.gupta 1738 
		return transactionTotal;
1739 
	}
1740 
 
18342 amit.gupta 1741 
	public void setTransactionTotal(Map<Long, Long> transactionTotal) {
18341 amit.gupta 1742 
		this.transactionTotal = transactionTotal;
1743 
	}
3137 mandeep.dh 1744 
}