Subversion Repositories SmartDukaan

Rev

Rev 17080 | Rev 17196 | Go to most recent revision | Details | Compare with Previous | Last modification | View Log | RSS feed

Rev Author Line No. Line
3137 mandeep.dh 1 
/**
2 
 *
3 
 */
4 
package in.shop2020.serving.controllers;
5 
 
3339 mandeep.dh 6 
import in.shop2020.crm.Activity;
7 
import in.shop2020.crm.ActivityType;
3137 mandeep.dh 8 
import in.shop2020.crm.Agent;
3390 mandeep.dh 9 
import in.shop2020.crm.SearchFilter;
3137 mandeep.dh 10 
import in.shop2020.crm.Ticket;
3339 mandeep.dh 11 
import in.shop2020.crm.TicketCategory;
12 
import in.shop2020.crm.TicketPriority;
3137 mandeep.dh 13 
import in.shop2020.crm.TicketStatus;
16524 manish.sha 14 
import in.shop2020.util.SendGrid;
5791 anupam.sin 15 
import in.shop2020.model.v1.order.Attribute;
3546 mandeep.dh 16 
import in.shop2020.model.v1.order.LineItem;
17 
import in.shop2020.model.v1.order.Order;
18 
import in.shop2020.model.v1.order.OrderStatus;
4267 anupam.sin 19 
import in.shop2020.model.v1.order.Transaction;
3546 mandeep.dh 20 
import in.shop2020.model.v1.order.TransactionServiceException;
4267 anupam.sin 21 
import in.shop2020.model.v1.order.TransactionStatus;
3137 mandeep.dh 22 
import in.shop2020.model.v1.user.User;
23 
import in.shop2020.model.v1.user.UserContextException;
3578 mandeep.dh 24 
import in.shop2020.payments.Payment;
25 
import in.shop2020.payments.PaymentException;
26 
import in.shop2020.payments.PaymentStatus;
3390 mandeep.dh 27 
import in.shop2020.serving.auth.CRMAuthorizingRealm;
28 
import in.shop2020.thrift.clients.CRMClient;
3405 mandeep.dh 29 
import in.shop2020.thrift.clients.HelperClient;
3578 mandeep.dh 30 
import in.shop2020.thrift.clients.PaymentClient;
3546 mandeep.dh 31 
import in.shop2020.thrift.clients.TransactionClient;
3390 mandeep.dh 32 
import in.shop2020.thrift.clients.UserClient;
3405 mandeep.dh 33 
import in.shop2020.util.CRMConstants;
4020 mandeep.dh 34 
import in.shop2020.util.CRMConstants.EscalationMatrix;
16244 manish.sha 35 
import in.shop2020.util.CRMConstants.PMEscalationMatrix;
16642 manish.sha 36 
import in.shop2020.util.SendGridException;
3405 mandeep.dh 37 
import in.shop2020.utils.HelperService.Client;
17083 manish.sha 38 
import in.shop2020.utils.GmailUtils;
3405 mandeep.dh 39 
import in.shop2020.utils.HelperServiceException;
3546 mandeep.dh 40 
import in.shop2020.utils.ModelUtils;
3137 mandeep.dh 41 
 
17083 manish.sha 42 
import java.io.File;
5791 anupam.sin 43 
import java.text.DateFormat;
3397 mandeep.dh 44 
import java.text.ParseException;
5791 anupam.sin 45 
import java.text.SimpleDateFormat;
3137 mandeep.dh 46 
import java.util.ArrayList;
5791 anupam.sin 47 
import java.util.Arrays;
3578 mandeep.dh 48 
import java.util.Calendar;
3390 mandeep.dh 49 
import java.util.Collections;
3405 mandeep.dh 50 
import java.util.Date;
4490 anupam.sin 51 
import java.util.HashMap;
3137 mandeep.dh 52 
import java.util.List;
5909 amar.kumar 53 
import java.util.Map;
5791 anupam.sin 54 
import java.util.TimeZone;
3137 mandeep.dh 55 
 
17083 manish.sha 56 
import javax.mail.MessagingException;
57 
 
4256 mandeep.dh 58 
import net.htmlparser.jericho.Source;
59 
 
3405 mandeep.dh 60 
import org.apache.shiro.SecurityUtils;
3137 mandeep.dh 61 
import org.apache.thrift.TException;
3546 mandeep.dh 62 
import org.apache.thrift.transport.TTransportException;
3137 mandeep.dh 63 
 
64 
/**
65 
 * @author mandeep
66 
 *
67 
 */
68 
public class TicketsController extends BaseController {
69 
 
70 
    /**
71 
     *
72 
     */
73 
    private static final long serialVersionUID = 1L;
74 
 
75 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
14882 manish.sha 76 
 
3405 mandeep.dh 77 
    private String            customerEmailId;
3339 mandeep.dh 78 
    private String            description;
79 
    private String            assigneeEmailId;
80 
    private String            priority;
81 
    private String            category;
82 
    private String            orderId;
3397 mandeep.dh 83 
    private String[]          agentIds;
84 
    private String            startTimestamp;
85 
    private String            endTimestamp;
3137 mandeep.dh 86 
 
3405 mandeep.dh 87 
    private String            userId;
88 
    private String            id;
89 
    private String            activityDescription;
90 
    private String            status;
91 
    private String            activityType;
92 
    private Ticket            ticket;
93 
    private List<Activity>    activities;
94 
    private String            subject;
95 
    private String            body;
96 
    private String            customerName;
97 
    private String            customerMobileNumber;
3546 mandeep.dh 98 
    private User              user;
99 
    private String            orderStatus;
100 
    private List<Order>       orders;
4267 anupam.sin 101 
    private List<Payment>     payments;
4020 mandeep.dh 102 
    private String            escalate;
4241 anupam.sin 103 
    private String            cancelReason;
4267 anupam.sin 104 
    private String            transactionId;
5791 anupam.sin 105 
    private String            pickupExtension;
5909 amar.kumar 106 
    private Map<String, Long> ticketCategorycountMap;
7645 anupam.sin 107 
    private String premises = "";
108 
    private String closureType = "";
4438 anupam.sin 109 
    private String paymentId;
16244 manish.sha 110 
    private List<Agent> 	  crmAgents = new ArrayList<Agent>();
111 
    private List<Agent>       pmAgents = new ArrayList<Agent>();
4438 anupam.sin 112 
 
4490 anupam.sin 113 
    private HashMap<String, String> allAttachmentsForTicket;
14882 manish.sha 114 
 
115 
    public static final List<TicketCategory> profitMandiTicketCategoryList = new ArrayList<TicketCategory>() {
116 
        {
117 
            add(TicketCategory.PROFITMANDI_CASHBACK);
118 
            add(TicketCategory.PROFITMANDI_FEEDBACK);
119 
            add(TicketCategory.PROFITMANDI_ORDER_NOT_SEEN);
120 
            add(TicketCategory.PROFITMANDI_RECHARGE_ISSUE);
121 
            add(TicketCategory.PROFITMANDI_OTHER);
122 
        }
123 
    };
4490 anupam.sin 124 
 
3405 mandeep.dh 125 
    public String index() {
126 
        try {
127 
            if (id != null && !id.isEmpty()) {
128 
                SearchFilter searchFilter = new SearchFilter();
129 
                crmServiceClient = new CRMClient().getClient();
130 
                searchFilter.setTicketId(Long.parseLong(id));
131 
                tickets = crmServiceClient.getTickets(searchFilter);
132 
            }
133 
        } catch (TException e) {
134 
            log.error("Error while getting tickets", e);
135 
            return EXCEPTION;
136 
        }
137 
 
138 
        return INDEX;
139 
    }
140 
 
141 
    public String edit() {
142 
        try {
143 
            long ticketId = Long.parseLong(id);
144 
            SearchFilter searchFilter = new SearchFilter();
145 
            searchFilter.setTicketId(ticketId);
146 
            crmServiceClient = new CRMClient().getClient();
147 
            ticket = crmServiceClient.getTickets(searchFilter).get(0);
148 
            activities = crmServiceClient.getActivities(searchFilter);
4490 anupam.sin 149 
            populateAttachments();
3405 mandeep.dh 150 
            subject = createSubjectString(ticket);
151 
 
152 
            if (ticket.isSetCustomerId()) {
153 
                userId = String.valueOf(ticket.getCustomerId());
3546 mandeep.dh 154 
                userContextServiceClient = new UserClient().getClient();
155 
 
156 
                try {
157 
                    user = userContextServiceClient.getUserById(ticket
158 
                            .getCustomerId());
159 
                } catch (UserContextException e) {
160 
                    log.error("Could not fetch user details", e);
161 
                }
3405 mandeep.dh 162 
            }
163 
 
164 
            customerEmailId = ticket.getCustomerEmailId();
4689 anupam.sin 165 
 
4277 anupam.sin 166 
            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
167 
                log.info("Fetching orders for " + ticket.getCustomerId());
168 
                orders = new ArrayList<Order>();
169 
                transactionServiceClient = new TransactionClient().getClient();
4689 anupam.sin 170 
                for (Order order : transactionServiceClient
171 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
172 
                                Collections.singletonList(OrderStatus.CANCEL_REQUEST_RECEIVED))) {
173 
                    log.info("Processing Order: " + order.getId());
4287 anupam.sin 174 
                    orders.add(order);
175 
                }
4277 anupam.sin 176 
            }
3546 mandeep.dh 177 
 
178 
            if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
179 
                log.info("Fetching orders for " + ticket.getCustomerId());
180 
                orders = new ArrayList<Order>();
181 
                transactionServiceClient = new TransactionClient().getClient();
182 
                for (Order order : transactionServiceClient
183 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
4663 rajveer 184 
                                Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 185 
                    log.info("Processing Order: " + order);
186 
                    if (order.isCod()) {
187 
                        orders.add(order);
188 
                    }
189 
                }
190 
            }
4689 anupam.sin 191 
 
4490 anupam.sin 192 
            if (TicketCategory.DOA_RECEIVED.equals(ticket.getCategory())) {
193 
                log.info("Fetching orders for " + ticket.getCustomerId());
194 
                orders = new ArrayList<Order>();
195 
                transactionServiceClient = new TransactionClient().getClient();
196 
                for (Order order : transactionServiceClient
197 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
198 
                                Collections.singletonList(OrderStatus.DOA_REQUEST_RECEIVED))) {
199 
                    log.info("Processing Order: " + order);
200 
                    if (order != null) {
201 
                        orders.add(order);
202 
                    }
203 
                }
204 
            }
4689 anupam.sin 205 
 
4490 anupam.sin 206 
            if (TicketCategory.RETURN_FORM.equals(ticket.getCategory())) {
207 
                log.info("Fetching orders for " + ticket.getCustomerId());
208 
                orders = new ArrayList<Order>();
209 
                transactionServiceClient = new TransactionClient().getClient();
210 
                for (Order order : transactionServiceClient
211 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
212 
                                Collections.singletonList(OrderStatus.RET_REQUEST_RECEIVED))) {
213 
                    log.info("Processing Order: " + order);
214 
                    if (order != null) {
215 
                        orders.add(order);
216 
                    }
217 
                }
218 
            }
3578 mandeep.dh 219 
 
4267 anupam.sin 220 
            if (TicketCategory.PAYMENT_FLAGGED.equals(ticket.getCategory())) {
221 
                log.info("Fetching orders for " + ticket.getCustomerId());
222 
                payments = new ArrayList<Payment>();
223 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
224 
                transactionServiceClient = new TransactionClient().getClient();
225 
                for (Transaction transaction : transactionServiceClient
226 
                        .getTransactionsForCustomer(ticket.getCustomerId(), 0, 0, TransactionStatus.FLAGGED)) {
227 
                    log.info("Processing Transaction: " + transaction);
228 
                    for ( Payment payment : paymentClient.getPaymentForTxnId(transaction.getId())) {
229 
                        if( payment.getStatus().equals(PaymentStatus.AUTHORIZED)) {
230 
                            payments.add(payment);
231 
                        }
232 
                    }
233 
                }
234 
            }
235 
 
3578 mandeep.dh 236 
            if (TicketCategory.FAILED_PAYMENTS.equals(ticket.getCategory())) {
237 
                log.info("Fetching orders for " + ticket.getCustomerId());
238 
                orders = new ArrayList<Order>();
239 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
240 
 
241 
                long failedTransactionId = -1;
242 
                long lastfailedTransactionTimestamp = -1;
243 
                for (Payment payment : paymentClient.getPaymentsForUser(ticket.getCustomerId(), 0, getTomorrow().getTime(), PaymentStatus.FAILED, 0)) {
244 
                    if (payment.getErrorTimestamp() > lastfailedTransactionTimestamp) {
245 
                        failedTransactionId = payment.getMerchantTxnId();
246 
                    }
247 
                }
248 
 
249 
                transactionServiceClient = new TransactionClient().getClient();
250 
                orders.addAll(transactionServiceClient.getOrdersForTransaction(failedTransactionId, ticket.getCustomerId()));
251 
            }
4008 mandeep.dh 252 
 
253 
            if (TicketCategory.DELAYED_DELIVERY.equals(ticket.getCategory())) {
254 
                log.info("Fetching orders for " + ticket.getCustomerId());
255 
                orders = new ArrayList<Order>();
256 
                transactionServiceClient = new TransactionClient().getClient();
257 
 
258 
                for (Order order : transactionServiceClient.getOrdersForCustomer(ticket.getCustomerId(), 0, 0, null)) {
259 
                    if (order.getExpected_delivery_time() > order.getPromised_delivery_time() && order.getExpected_delivery_time() > new Date().getTime()) {
260 
                        orders.add(order);
261 
                    }
262 
                }
263 
            }
5791 anupam.sin 264 
 
265 
            if (TicketCategory.STORE_PICKUP.equals(ticket.getCategory())) {
266 
                log.info("Fetching orders for " + ticket.getCustomerId());
267 
                orders = new ArrayList<Order>();
268 
                transactionServiceClient = new TransactionClient().getClient();
269 
                for (Order order : transactionServiceClient
270 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
271 
                                Collections.singletonList(OrderStatus.RECEIVED_AT_STORE))) {
272 
                    log.info("Processing Order: " + order.getId());
273 
                    orders.add(order);
274 
                }
275 
            }
276 
 
3405 mandeep.dh 277 
        } catch (TException e) {
3546 mandeep.dh 278 
            log.error("Error loading edit page", e);
279 
        } catch (NumberFormatException e) {
280 
            log.error("Error parsing orderId", e);
281 
        } catch (TransactionServiceException e) {
282 
            log.error("Error fetching orders for " + ticket.getCustomerId(), e);
3578 mandeep.dh 283 
        } catch (PaymentException e) {
284 
            log.error("Error fetching payments for " + ticket.getCustomerId(), e);
3405 mandeep.dh 285 
        }
286 
 
287 
        return EDIT;
288 
    }
289 
 
4490 anupam.sin 290 
    private void populateAttachments() {
291 
        allAttachmentsForTicket = new HashMap<String, String>();
292 
        for (Activity activity : activities) {
293 
            log.info("" + activity.getId());
294 
            String attachment = activity.getAttachments();
295 
            if (attachment != null && !attachment.isEmpty()) {
296 
                log.info("" + attachment);
297 
                String [] attachmentList = attachment.split(";");
298 
                for (String attachmentName : attachmentList) {
299 
                    if (attachmentName != null && !attachmentName.isEmpty()) {
300 
                        log.info("" + attachmentName);
301 
                        allAttachmentsForTicket.put(activity.getId() + "-" + attachmentName, attachmentName);
302 
                    }
303 
                }
304 
            }
305 
        }
306 
    }
307 
 
5791 anupam.sin 308 
    public static void main(String[] args) throws TException {
309 
        SearchFilter s = new SearchFilter();
310 
//      s.setTicketId(200l);
311 
//      s.setTicketAssigneeIds(null);
312 
//      s.setTicketAssigneeIds(new ArrayList<Long>());
313 
//      s.setActivityCreatorIds(Collections.singletonList(2l));
314 
//      s.setEndTimestamp(new Date());
315 
      //s.setTicketCategory(TicketCategory.STORE_PICKUP);
316 
      s.setTicketId((long) 51345);
317 
      in.shop2020.crm.CRMService.Client crmServiceClient = new CRMClient().getClient();
318 
      Ticket ticket = crmServiceClient.getTickets(s).get(0);
319 
      System.out.println(ticket.getCategory().name());
4490 anupam.sin 320 
    }
321 
 
3405 mandeep.dh 322 
    private String createSubjectString(Ticket ticket) {
14882 manish.sha 323 
    	if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
324 
	        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
325 
	                + " " + ticket.getCategory().name();
326 
    	}else{
327 
    		return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
328 
            + " " + ticket.getCategory().name();
329 
    	}
3405 mandeep.dh 330 
    }
331 
 
3578 mandeep.dh 332 
    private Date getTomorrow() {
333 
        Calendar calendar = Calendar.getInstance();
334 
        calendar.setTime(new Date());
335 
        calendar.add(Calendar.DAY_OF_MONTH, 1);
336 
        return calendar.getTime();
337 
    }
338 
 
3339 mandeep.dh 339 
    public String create() {
340 
        try {
3546 mandeep.dh 341 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
342 
                    .getId();
3339 mandeep.dh 343 
            Ticket ticket = new Ticket();
344 
            ticket.setDescription(description);
345 
            ticket.setCreatorId(creatorId);
346 
            ticket.setStatus(TicketStatus.OPEN);
347 
            ticket.setPriority(TicketPriority.valueOf(priority));
348 
            ticket.setCategory(TicketCategory.valueOf(category));
349 
 
350 
            Activity activity = new Activity();
351 
            activity.setDescription("Creating Ticket");
352 
            activity.setType(ActivityType.OTHER);
353 
            activity.setTicketPriority(TicketPriority.valueOf(priority));
354 
            activity.setTicketStatus(TicketStatus.OPEN);
355 
            activity.setCreatorId(creatorId);
356 
            activity.setTicketCategory(TicketCategory.valueOf(category));
357 
            activity.setTicketDescription(description);
358 
 
359 
            if (orderId != null && !orderId.isEmpty()) {
360 
                ticket.setOrderId(Long.parseLong(orderId));
361 
            }
4490 anupam.sin 362 
 
363 
            if (TicketCategory.valueOf(category) == TicketCategory.DOA_RECEIVED) {
364 
                transactionServiceClient = new TransactionClient().getClient();
365 
                if (!transactionServiceClient.markOrderDoaRequestReceived(Long.parseLong(orderId))) {
366 
                    throw new Exception("Order cannot be marked as DOA Received");
367 
                }
368 
                log.info("" + userId);
369 
 
370 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
371 
                log.info("In order table id is : " + order.getCustomer_id());
372 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
373 
                    throw new Exception("This order is not associated with this user Id");
374 
                }
375 
            }
376 
 
377 
            if (TicketCategory.valueOf(category) == TicketCategory.RETURN_FORM) {
378 
                transactionServiceClient = new TransactionClient().getClient();
379 
                if (!transactionServiceClient.markOrderReturnRequestReceived(Long.parseLong(orderId))) {
380 
                    throw new Exception("Order cannot be marked as Return Requested");
381 
                }
382 
                log.info("" + userId);
383 
 
384 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
385 
                log.info("In order table id is : " + order.getCustomer_id());
386 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
387 
                    throw new Exception("This order is not associated with this user Id");
388 
                }
389 
            }
4681 amar.kumar 390 
            if(body!=null && !body.isEmpty()){
391 
            	String plainTextbody = new Source(body).getTextExtractor().toString();
392 
            	ticket.setDescription(description + " : " + plainTextbody);
393 
            }
4490 anupam.sin 394 
 
3405 mandeep.dh 395 
            if (userId != null && !userId.isEmpty()) {
396 
                ticket.setCustomerId(Long.parseLong(userId));
397 
                activity.setCustomerId(Long.parseLong(userId));
3546 mandeep.dh 398 
            } else {
3390 mandeep.dh 399 
                User user = null;
400 
                userContextServiceClient = new UserClient().getClient();
401 
                try {
3405 mandeep.dh 402 
                    if (customerName != null && !customerName.isEmpty()) {
403 
                        ticket.setCustomerName(customerName);
404 
                        activity.setCustomerName(customerName);
405 
                    }
406 
 
407 
                    if (customerEmailId != null && !customerEmailId.isEmpty()) {
408 
                        ticket.setCustomerEmailId(customerEmailId);
409 
                        activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 410 
                        user = userContextServiceClient
411 
                                .getUserByEmail(customerEmailId);
3405 mandeep.dh 412 
                    }
413 
 
3546 mandeep.dh 414 
                    if ((user == null || user.getUserId() == -1)
415 
                            && customerMobileNumber != null
416 
                            && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 417 
                        ticket.setCustomerMobileNumber(customerMobileNumber);
418 
                        activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 419 
                        user = userContextServiceClient
420 
                                .getUserByMobileNumber(Long
421 
                                        .parseLong(customerMobileNumber));
3405 mandeep.dh 422 
                    }
3390 mandeep.dh 423 
                } catch (UserContextException e) {
3546 mandeep.dh 424 
                    log.error("Could not fetch user for: " + customerEmailId
425 
                            + " " + customerMobileNumber + " " + customerName,
426 
                            e);
3390 mandeep.dh 427 
                }
3546 mandeep.dh 428 
 
3390 mandeep.dh 429 
                if (user != null && user.getUserId() != -1) {
430 
                    ticket.setCustomerId(user.getUserId());
431 
                    activity.setCustomerId(user.getUserId());
432 
                }
3339 mandeep.dh 433 
            }
434 
 
435 
            // handling null values appropriately
436 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
3546 mandeep.dh 437 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
438 
                        .getId();
3339 mandeep.dh 439 
                ticket.setAssigneeId(assigneeId);
440 
                activity.setTicketAssigneeId(assigneeId);
441 
            }
442 
 
3546 mandeep.dh 443 
            crmServiceClient = new CRMClient().getClient();
444 
            id = String
445 
                    .valueOf(crmServiceClient.insertTicket(ticket, activity));
3339 mandeep.dh 446 
        } catch (TException e) {
447 
            log.error("Error while creating ticket", e);
448 
            return EXCEPTION;
4490 anupam.sin 449 
        } catch (NumberFormatException e) {
450 
            log.error("Error while parsing Order Id", e);
451 
            return EXCEPTION;
452 
        } catch (TransactionServiceException e) {
453 
            log.error("Error while updating order status", e);
454 
            return EXCEPTION;
455 
        } catch (Exception e) {
456 
            log.error(e.getMessage());
457 
            return EXCEPTION;
3339 mandeep.dh 458 
        }
459 
 
3405 mandeep.dh 460 
        return index();
3339 mandeep.dh 461 
    }
462 
 
3405 mandeep.dh 463 
    public boolean isAssigneeEditable() {
8847 manish.sha 464 
        return (SecurityUtils.getSubject().hasRole("TeamLead") || SecurityUtils.getSubject().hasRole("Outbound"));
3405 mandeep.dh 465 
    }
466 
 
3397 mandeep.dh 467 
    public String searchTickets() throws ParseException {
3137 mandeep.dh 468 
        try {
3397 mandeep.dh 469 
            SearchFilter searchFilter = new SearchFilter();
3405 mandeep.dh 470 
            if (userId != null && !userId.isEmpty()) {
471 
                searchFilter.setCustomerId(Long.parseLong(userId));
472 
            }
473 
 
3397 mandeep.dh 474 
            if (agentIds != null && agentIds.length != 0) {
475 
                searchFilter.setTicketAssigneeIds(new ArrayList<Long>());
476 
                for (String agentId : agentIds) {
3546 mandeep.dh 477 
                    searchFilter.getTicketAssigneeIds().add(
478 
                            CRMAuthorizingRealm.getAgent(agentId).getId());
3397 mandeep.dh 479 
                }
480 
            }
7595 kshitij.so 481 
 
482 
            //Start:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
483 
            if(customerMobileNumber!=null && !customerMobileNumber.isEmpty()){
484 
            	searchFilter.setCustomerMobileNumber(customerMobileNumber);
485 
            }
486 
            //End:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
487 
 
3397 mandeep.dh 488 
            if (startTimestamp != null && !startTimestamp.isEmpty()) {
3546 mandeep.dh 489 
                searchFilter.setStartTimestamp(SDF.parse(startTimestamp)
490 
                        .getTime());
3397 mandeep.dh 491 
            }
492 
 
493 
            if (endTimestamp != null && !endTimestamp.isEmpty()) {
494 
                searchFilter.setEndTimestamp(SDF.parse(endTimestamp).getTime());
495 
            }
496 
 
3422 mandeep.dh 497 
            if (id != null && !id.isEmpty()) {
498 
                searchFilter.setTicketId(Long.parseLong(id));
499 
            }
500 
 
3499 mandeep.dh 501 
            if (status != null && !status.isEmpty()) {
3972 mandeep.dh 502 
                searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
503 
                searchFilter.getTicketStatuses().add(TicketStatus.valueOf(status));
504 
                if (TicketStatus.OPEN.name().equals(status)) {
505 
                    searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
506 
                }
3499 mandeep.dh 507 
            }
508 
 
509 
            if (category != null && !category.isEmpty()) {
3546 mandeep.dh 510 
                searchFilter
511 
                        .setTicketCategory(TicketCategory.valueOf(category));
3499 mandeep.dh 512 
            }
513 
 
3546 mandeep.dh 514 
            crmServiceClient = new CRMClient().getClient();
3405 mandeep.dh 515 
            tickets = crmServiceClient.getTickets(searchFilter);
3137 mandeep.dh 516 
        } catch (TException e) {
517 
            String errorString = "Error getting tickets for "
518 
                    + currentAgentEmailId;
519 
            log.error(errorString, e);
520 
            addActionError(errorString);
521 
        }
522 
 
3405 mandeep.dh 523 
        return index();
3137 mandeep.dh 524 
    }
525 
 
526 
    public String getUnassignedTickets() {
527 
        try {
16244 manish.sha 528 
        	tickets = new ArrayList<Ticket>();
3546 mandeep.dh 529 
            crmServiceClient = new CRMClient().getClient();
16244 manish.sha 530 
            List<Ticket> unassignedTickets = crmServiceClient.getUnassignedTickets();
531 
            for(Ticket unassignedTicket: unassignedTickets){
532 
            	if(isSaholicAndProfitMandiAllowed()){
533 
            		tickets.add(unassignedTicket);
534 
            	}else if(isProfitMandiAgent()){
535 
            		if(profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
536 
            			tickets.add(unassignedTicket);
537 
            		}
538 
            	}else{
539 
            		if(!profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
540 
            			tickets.add(unassignedTicket);
541 
            		}
542 
            	}
543 
            }
3137 mandeep.dh 544 
        } catch (TException e) {
3339 mandeep.dh 545 
            String errorString = "Error getting tickets for "
546 
                    + currentAgentEmailId;
3137 mandeep.dh 547 
            log.error(errorString, e);
548 
            addActionError(errorString);
549 
        }
550 
 
3405 mandeep.dh 551 
        return index();
3137 mandeep.dh 552 
    }
553 
 
3405 mandeep.dh 554 
    public String update() {
17083 manish.sha 555 
    	String commonDescription ="";
556 
    	String addTo[]= new String[]{"amit.sirohi@shop2020.in","rajneesh.arora@saholic.com"};
3405 mandeep.dh 557 
        try {
558 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
559 
                    .getId();
560 
 
3546 mandeep.dh 561 
            SearchFilter searchFilter = new SearchFilter();
562 
            searchFilter.setTicketId(Long.parseLong(id));
563 
            crmServiceClient = new CRMClient().getClient();
564 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3405 mandeep.dh 565 
            ticket.setDescription(description);
566 
            ticket.setPriority(TicketPriority.valueOf(priority));
567 
 
568 
            // Update when a ticket is closed!
3578 mandeep.dh 569 
            if (TicketStatus.CLOSED.name().equals(status) || TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
3546 mandeep.dh 570 
                if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())
571 
                        && pendingCODOrders(ticket.getCustomerId())) {
572 
                    addActionMessage("Cod orders pending for verification. Ticket can not be closed and its category cannot be changed.");
573 
                } else {
574 
                    ticket.setCategory(TicketCategory.valueOf(category));
575 
                    ticket.setStatus(TicketStatus.valueOf(status));
576 
                    ticket.setCloseDate(new Date().getTime());
577 
                }
3405 mandeep.dh 578 
            }
3546 mandeep.dh 579 
            else {
580 
                ticket.setCategory(TicketCategory.valueOf(category));
3578 mandeep.dh 581 
                ticket.setStatus(TicketStatus.valueOf(status));
3546 mandeep.dh 582 
            }
3405 mandeep.dh 583 
 
584 
            if (activityDescription == null || activityDescription.isEmpty()) {
4241 anupam.sin 585 
                activityDescription = "Ticket fields updated";
3405 mandeep.dh 586 
            }
587 
 
588 
            Activity activity = new Activity();
589 
            activity.setDescription(activityDescription);
590 
            activity.setType(ActivityType.valueOf(activityType));
3546 mandeep.dh 591 
            activity.setTicketPriority(ticket.getPriority());
592 
            activity.setTicketStatus(ticket.getStatus());
3405 mandeep.dh 593 
            activity.setCreatorId(creatorId);
3546 mandeep.dh 594 
            activity.setTicketCategory(ticket.getCategory());
595 
            activity.setTicketDescription(ticket.getDescription());
3405 mandeep.dh 596 
 
597 
            if (userId != null && !userId.isEmpty()) {
598 
                activity.setCustomerId(Long.parseLong(userId));
599 
            }
600 
 
4035 mandeep.dh 601 
            // Handling null values appropriately
602 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
603 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
604 
                        .getId();
605 
                ticket.setAssigneeId(assigneeId);
606 
                activity.setTicketAssigneeId(assigneeId);
607 
            }
608 
 
3405 mandeep.dh 609 
            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {
610 
                log.info("Sending mail");
611 
                Client helperClient = new HelperClient().getClient();
14882 manish.sha 612 
                if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
613 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
614 
	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
615 
	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
616 
                }else{
16524 manish.sha 617 
                	try{
16642 manish.sha 618 
                		sendMailToUser();
16524 manish.sha 619 
 
620 
                	} catch(Exception e){
16644 manish.sha 621 
                		log.info("Error while sending mail to user:- "+customerEmailId+" ticket Id:- "+ticket.getId());
16524 manish.sha 622 
                		log.error("Error while sending mail to user:- "+customerEmailId+" ticket Id:- "+ticket.getId(), e);
623 
                	}
624 
 
625 
                	/*activity.setUserEmailId(helperClient.saveUserEmailForSending(
14882 manish.sha 626 
	                        Arrays.asList(customerEmailId), CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
16524 manish.sha 627 
	                        subject, body, null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));*/
14882 manish.sha 628 
                }
3405 mandeep.dh 629 
 
4256 mandeep.dh 630 
                String plainTextbody = new Source(body).getTextExtractor().toString();
631 
 
3405 mandeep.dh 632 
                // We change activityType to OTHER when pop up box for email
633 
                // closes
634 
                activity.setDescription("Subject: " + subject + "\n\n"
4256 mandeep.dh 635 
                        + "Body: " + plainTextbody);
4206 mandeep.dh 636 
 
637 
                String activityDesc = activity.getDescription();
638 
                if (activityDesc.length() > CRMConstants.DESCRIPTION_MAX_WIDTH) {
639 
                    activityDesc = activityDesc.substring(0, CRMConstants.DESCRIPTION_MAX_WIDTH);
640 
                    activityDesc += "\n\nTHIS TEXT IS TRUNCATED. PLEASE VISIT INBOX TO SEE COMPLETE DETAILS.";
641 
                }
642 
 
643 
                activity.setDescription(activityDesc);
3405 mandeep.dh 644 
            }
645 
 
4020 mandeep.dh 646 
            if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
647 
                log.info("Sending escalation mail");
16244 manish.sha 648 
                if(escalate.startsWith("PM")){
649 
                	PMEscalationMatrix escalation = CRMConstants.PMEscalationMatrix.valueOf(escalate);
650 
                	List<Integer> escalationReceipients = escalation.getAgentIds();
651 
 
652 
                	List<String> toMailIds = new ArrayList<String>();
653 
                    for (Integer agentId : escalationReceipients) {
654 
                        toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
4020 mandeep.dh 655 
 
16244 manish.sha 656 
                        // Setting last agent as assignee
657 
                        ticket.setAssigneeId(agentId);
658 
                        activity.setTicketAssigneeId(agentId);
659 
                    }
4034 mandeep.dh 660 
 
16244 manish.sha 661 
                    Client helperClient = new HelperClient().getClient();
662 
                    String escalationMailSubject = createPMEscalationMailSubject(ticket, escalation);
663 
                    String escalationMailBody = createEscalationMailBody(ticket);
16402 manish.sha 664 
 
665 
                    if(profitMandiTicketCategoryList.contains(ticket.getCategory())){
4020 mandeep.dh 666 
 
16402 manish.sha 667 
	                    activity.setUserEmailId(helperClient.saveUserEmailForSending(
668 
	                            toMailIds, CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
669 
	                            escalationMailSubject, escalationMailBody,
670 
	                            null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
671 
                    }else{
672 
                    	activity.setUserEmailId(helperClient.saveUserEmailForSending(
673 
    	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
674 
    	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
675 
                    }
4020 mandeep.dh 676 
 
16244 manish.sha 677 
                    // We change activityType to OTHER when pop up box for email
678 
                    // closes
679 
                    activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
680 
                            + "Body: " + escalationMailBody);
681 
                }else{
682 
	                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
683 
	                List<Integer> escalationReceipients = escalation.getAgentIds();
684 
 
685 
	                List<String> toMailIds = new ArrayList<String>();
686 
	                for (Integer agentId : escalationReceipients) {
687 
	                    toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
688 
 
689 
	                    // Setting last agent as assignee
690 
	                    ticket.setAssigneeId(agentId);
691 
	                    activity.setTicketAssigneeId(agentId);
692 
	                }
693 
 
694 
	                Client helperClient = new HelperClient().getClient();
695 
	                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
696 
	                String escalationMailBody = createEscalationMailBody(ticket);
4020 mandeep.dh 697 
 
16244 manish.sha 698 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
699 
	                        toMailIds, CRMConstants.CRM_EMAIL_SENDOR,
700 
	                        escalationMailSubject, escalationMailBody,
701 
	                        null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
702 
 
703 
	                // We change activityType to OTHER when pop up box for email
704 
	                // closes
705 
	                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
706 
	                        + "Body: " + escalationMailBody);
707 
                }
4020 mandeep.dh 708 
            }
17080 manish.sha 709 
 
710 
            try{
711 
    	        if (ActivityType.RECEIVED_CALL_FROM_CUSTOMER.equals(activity.getType())) {
712 
 
17083 manish.sha 713 
    	        	commonDescription = "Received Call From Customer || Email Id- ";
17080 manish.sha 714 
	        		if (customerEmailId != null && !customerEmailId.isEmpty()) {
715 
	        			commonDescription = commonDescription+customerEmailId;
716 
	        		}
717 
	        		if(customerMobileNumber != null
718 
	                        && !customerMobileNumber.isEmpty()) {
719 
	        			commonDescription = commonDescription+" & Mobile No:- "+customerMobileNumber;
720 
	        		}
721 
 
17083 manish.sha 722 
	        		sendMailtoManagersUsingGmailUtils(commonDescription, addTo, description);
17080 manish.sha 723 
    	        }
724 
            }
725 
    	    catch(Exception e){
726 
    	    	e.printStackTrace();
17083 manish.sha 727 
    	    	try{
728 
    	    		sendMailToManagers(commonDescription, addTo, description);
729 
    	    	}
730 
    	    	catch(Exception e1){
731 
    	    		e1.printStackTrace();
732 
    	    	}
17080 manish.sha 733 
    	    }
4020 mandeep.dh 734 
 
3405 mandeep.dh 735 
            User user = null;
736 
            userContextServiceClient = new UserClient().getClient();
737 
            try {
738 
                if (customerName != null && !customerName.isEmpty()) {
739 
                    ticket.setCustomerName(customerName);
740 
                    activity.setCustomerName(customerName);
741 
                }
742 
 
743 
                if (customerEmailId != null && !customerEmailId.isEmpty()) {
744 
                    ticket.setCustomerEmailId(customerEmailId);
745 
                    activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 746 
                    user = userContextServiceClient
747 
                            .getUserByEmail(customerEmailId);
3405 mandeep.dh 748 
                }
749 
 
3546 mandeep.dh 750 
                if ((user == null || user.getUserId() == -1)
751 
                        && customerMobileNumber != null
752 
                        && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 753 
                    ticket.setCustomerMobileNumber(customerMobileNumber);
754 
                    activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 755 
                    user = userContextServiceClient.getUserByMobileNumber(Long
756 
                            .parseLong(customerMobileNumber));
3405 mandeep.dh 757 
                }
758 
            } catch (UserContextException e) {
759 
                log.error("Could not fetch user for: " + customerEmailId + " "
760 
                        + customerMobileNumber + " " + customerName, e);
761 
            }
3546 mandeep.dh 762 
 
3405 mandeep.dh 763 
            if (user != null && user.getUserId() != -1) {
764 
                ticket.setCustomerId(user.getUserId());
765 
                activity.setCustomerId(user.getUserId());
766 
            }
767 
 
768 
            crmServiceClient = new CRMClient().getClient();
769 
            crmServiceClient.updateTicket(ticket, activity);
770 
        } catch (TException e) {
771 
            log.error("Error while updating ticket", e);
772 
            return EXCEPTION;
773 
        } catch (HelperServiceException hse) {
774 
            log.error("Error while sending mail", hse);
775 
            return EXCEPTION;
776 
        }
777 
 
14882 manish.sha 778 
        return INDEX;
3405 mandeep.dh 779 
    }
780 
 
16244 manish.sha 781 
    private String createEscalationMailBody(Ticket ticket)
4020 mandeep.dh 782 
    {
783 
        return body + "<br />Please visit following URL to check ticket details.<br />" +
784 
            "http://cs.shop2020.in:8080/crm?ticketId=" + ticket.getId();
785 
    }
786 
 
787 
    private String createEscalationMailSubject(Ticket ticket,
788 
            EscalationMatrix escalation)
789 
    {
790 
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
791 
    }
16244 manish.sha 792 
 
793 
    private String createPMEscalationMailSubject(Ticket ticket,
794 
            PMEscalationMatrix escalation)
795 
    {
796 
        return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
797 
    }
4020 mandeep.dh 798 
 
3546 mandeep.dh 799 
    private boolean pendingCODOrders(long customerId) {
800 
        try {
801 
            log.info("Trying to fetch orders for " + customerId);
802 
            transactionServiceClient = new TransactionClient().getClient();
803 
            for (Order order : transactionServiceClient.getOrdersForCustomer(
804 
                    customerId, 0, 0,
4663 rajveer 805 
                    Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 806 
                log.info("Processing order: " + order.getId() + " with COD: " + order.isCod());
807 
                if (order.isCod()) {
808 
                    log.info("Returning true from pendingCODOrders() for " + customerId);
809 
                    return true;
810 
                }
811 
            }
812 
        } catch (TTransportException e) {
813 
            log.error("Error while creating thrift client", e);
814 
        } catch (TransactionServiceException e) {
815 
            log.error("Error fetching orders", e);
816 
        } catch (TException e) {
817 
            log.error("Error fetching orders", e);
818 
        }
819 
 
820 
        log.info("Returning false from pendingCODOrders() for " + customerId);
821 
        return false;
822 
    }
5791 anupam.sin 823 
 
824 
    public String extendExpiry() {
825 
        try {
826 
            log.info("order Id = " + orderId);
827 
            log.info("pickup : " + pickupExtension);
828 
            Attribute newAttribute = new Attribute();
829 
            List<Attribute> attributes = new ArrayList<Attribute>();
830 
            String extendedBy = "0";
831 
            transactionServiceClient = new TransactionClient().getClient();
832 
            attributes = transactionServiceClient.getAllAttributesForOrderId(Long.parseLong(orderId));
833 
            for (Attribute attribute : attributes) {
834 
                if (attribute.getName().equals("pickupExtension")) {
835 
                    extendedBy = attribute.getValue();
836 
                    break;
837 
                }
838 
            }
839 
            log.info("ATTR = " + attributes);
840 
            log.info("1");
841 
            if (extendedBy.equals("0")) {
842 
                newAttribute.setName("pickupExtension");
843 
                newAttribute.setValue(pickupExtension);
844 
                attributes.add(newAttribute);
845 
                log.info("2");
846 
            } else {
847 
                Long totalExtension = Long.parseLong(extendedBy) + Long.parseLong(pickupExtension);
848 
                for (Attribute attribute : attributes) {
849 
                    if (attribute.getName().equals("pickupExtension")) {
850 
                        attribute.setValue(totalExtension.toString());
851 
                        log.info("3");
852 
                    }
853 
                }
854 
            }
855 
            transactionServiceClient = new TransactionClient().getClient();
856 
            transactionServiceClient.setOrderAttributes(Long.parseLong(orderId), attributes);
5919 anupam.sin 857 
 
858 
            SearchFilter searchFilter = new SearchFilter();
859 
            searchFilter.setTicketId(Long.parseLong(id));
860 
            crmServiceClient = new CRMClient().getClient();
861 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
862 
 
863 
            // Inserting activity
864 
            Activity activity = new Activity();
865 
            activity.setDescription("Pickup extended by " + pickupExtension
866 
                    + " Days.");
867 
            activity.setType(ActivityType.OTHER);
868 
            activity.setTicketPriority(ticket.getPriority());
869 
            activity.setTicketStatus(ticket.getStatus());
870 
            activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
871 
            activity.setTicketCategory(ticket.getCategory());
872 
            activity.setTicketDescription(ticket.getDescription());
873 
            activity.setCustomerId(ticket.getCustomerId());
874 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
875 
 
876 
            crmServiceClient = new CRMClient().getClient();
877 
            crmServiceClient.updateTicket(ticket, activity);
878 
 
5917 anupam.sin 879 
            //transactionServiceClient = new TransactionClient().getClient();
880 
            //transactionServiceClient.enqueueExpiryExtensionEmail(orderId);
5791 anupam.sin 881 
        } catch (NumberFormatException e) {
882 
            e.printStackTrace();
883 
        } catch (TException e) {
884 
            e.printStackTrace();
885 
        }
5917 anupam.sin 886 
        return edit();
5791 anupam.sin 887 
    }
888 
 
889 
    public String getPickupExpiryDate(long id, long deliveryTimestamp) {
890 
        try {
891 
            log.info("orderID" + id);
892 
            log.info("Delivery Time : " + deliveryTimestamp);
893 
            Date deliveryDate = new Date(deliveryTimestamp);
894 
            Calendar cal = Calendar.getInstance();
895 
            cal.setTime(deliveryDate);
896 
 
897 
            log.info("Orig Del Date :" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
898 
 
899 
            cal.add(Calendar.DATE, 5);
900 
 
901 
            log.info("After adding 5 days" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
902 
 
903 
            transactionServiceClient = new TransactionClient().getClient();
904 
            List<Attribute> attributes = new ArrayList<Attribute>();
905 
            String extendedBy = "0";
906 
            attributes = transactionServiceClient.getAllAttributesForOrderId(id);
907 
            for (Attribute attribute : attributes) {
908 
                if (attribute.getName().equals("pickupExtension")) {
909 
                    extendedBy = attribute.getValue();
910 
                }
911 
            }
912 
            cal.add(Calendar.DATE, Integer.parseInt(extendedBy));
913 
 
914 
            log.info("Extended by" + extendedBy);
915 
 
916 
            log.info("Final : " + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
917 
 
918 
            SimpleDateFormat SDF = new SimpleDateFormat("dd MMM, yyyy");
919 
            return SDF.format(cal.getTime());
920 
 
921 
        } catch (NumberFormatException e) {
922 
            e.printStackTrace();
923 
        } catch (TException e) {
924 
            e.printStackTrace();
925 
        }
926 
        return "N/A";
927 
    }
3546 mandeep.dh 928 
 
4277 anupam.sin 929 
    public String updateOrderStatus() {
930 
        long creatorId;
931 
        OrderStatus orderStatusEnum = null;
932 
        try {
933 
            creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
934 
 
935 
            if(orderStatus.equals("DENY_CANCEL_REQUEST")) {
936 
                transactionServiceClient = new TransactionClient().getClient();
937 
                transactionServiceClient.markOrderCancellationRequestDenied(Long.parseLong(orderId));
938 
            }
3546 mandeep.dh 939 
 
4277 anupam.sin 940 
            else {
3546 mandeep.dh 941 
 
4277 anupam.sin 942 
                orderStatusEnum = OrderStatus.valueOf(orderStatus);
943 
                transactionServiceClient = new TransactionClient().getClient();
3578 mandeep.dh 944 
 
4277 anupam.sin 945 
                if (OrderStatus.SUBMITTED_FOR_PROCESSING.equals(orderStatusEnum)) {
946 
                    transactionServiceClient.verifyOrder(Long.parseLong(orderId));
5348 anupam.sin 947 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 948 
                }
4682 rajveer 949 
                else if (OrderStatus.COD_VERIFICATION_FAILED.equals(orderStatusEnum)) {
4277 anupam.sin 950 
                    transactionServiceClient.refundOrder(Long.parseLong(orderId), currentAgentEmailId, cancelReason);
5348 anupam.sin 951 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 952 
                }
953 
                else if (OrderStatus.CANCEL_REQUEST_CONFIRMED.equals(orderStatusEnum)) {
954 
                    transactionServiceClient.markOrderCancellationRequestConfirmed(Long.parseLong(orderId));
955 
                }
956 
                else {
957 
                    throw new UnsupportedOperationException("Cannot update status of orderId: " + orderId + " to: " + orderStatus);
958 
                }
959 
            }
960 
 
961 
            SearchFilter searchFilter = new SearchFilter();
962 
            searchFilter.setTicketId(Long.parseLong(id));
963 
            crmServiceClient = new CRMClient().getClient();
964 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3546 mandeep.dh 965 
 
4277 anupam.sin 966 
            // Inserting activity
967 
            Activity activity = new Activity();
968 
            activity.setDescription("Status updated for Order Id: " + orderId
969 
                    + " to " + orderStatus + ", Reason: " + cancelReason + body);
970 
            activity.setType(ActivityType.OTHER);
971 
            activity.setTicketPriority(ticket.getPriority());
972 
            activity.setTicketStatus(ticket.getStatus());
973 
            activity.setCreatorId(creatorId);
974 
            activity.setTicketCategory(ticket.getCategory());
975 
            activity.setTicketDescription(ticket.getDescription());
976 
            activity.setCustomerId(ticket.getCustomerId());
977 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
3546 mandeep.dh 978 
 
4277 anupam.sin 979 
            crmServiceClient = new CRMClient().getClient();
980 
            crmServiceClient.updateTicket(ticket, activity);
3546 mandeep.dh 981 
 
4277 anupam.sin 982 
        } catch (TException e) {
983 
            log.info("Thrift exception", e);
984 
        } catch (NumberFormatException e) {
985 
            log.info("Could not convert to long", e);
986 
        } catch (TransactionServiceException e) {
987 
            log.info("Transaction client exception", e);
988 
        }
989 
 
3546 mandeep.dh 990 
        return edit();
991 
    }
4277 anupam.sin 992 
 
3137 mandeep.dh 993 
    public User getUser(Long userId) {
994 
        User user = null;
995 
 
996 
        try {
3390 mandeep.dh 997 
            userContextServiceClient = new UserClient().getClient();
3137 mandeep.dh 998 
            user = userContextServiceClient.getUserById(userId);
999 
        } catch (UserContextException e) {
1000 
            String errorString = "Could not fetch user for " + userId;
1001 
            log.error(errorString, e);
1002 
            addActionError(errorString);
1003 
        } catch (TException e) {
1004 
            String errorString = "Could not create client";
1005 
            log.error(errorString, e);
1006 
            addActionError(errorString);
1007 
        }
1008 
 
1009 
        return user;
1010 
    }
4267 anupam.sin 1011 
 
4438 anupam.sin 1012 
    public String allowPayment() {
1013 
        try {
1014 
            log.info("Allowing payment for paymentId = " + paymentId);
1015 
            transactionServiceClient = new TransactionClient().getClient();
1016 
            transactionServiceClient.markTransactionAsPaymentFlagRemoved(Long.parseLong(transactionId));
1017 
            if (id != null && !id.isEmpty()) {
1018 
                SearchFilter searchFilter = new SearchFilter();
1019 
                crmServiceClient = new CRMClient().getClient();
1020 
                searchFilter.setTicketId(Long.parseLong(id));
1021 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1022 
                // Inserting activity
1023 
                if(ticket != null) {
1024 
                    Activity activity = new Activity();
1025 
                    activity.setDescription("Flagged Payment allowed");
1026 
                    activity.setType(ActivityType.OTHER);
1027 
                    activity.setTicketPriority(ticket.getPriority());
1028 
                    activity.setTicketStatus(ticket.getStatus());
1029 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1030 
                    activity.setTicketCategory(ticket.getCategory());
1031 
                    activity.setTicketDescription(ticket.getDescription());
1032 
                    activity.setCustomerId(ticket.getCustomerId());
1033 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1034 
 
1035 
                    crmServiceClient = new CRMClient().getClient();
1036 
                    crmServiceClient.updateTicket(ticket, activity);
1037 
                }
1038 
            }
1039 
 
1040 
        } catch (TException e) {
1041 
            log.error("Error while getting tickets", e);
1042 
            return EXCEPTION;
1043 
        } catch (NumberFormatException e) {
1044 
            log.error("Invalid ticket Id", e);
1045 
            return EXCEPTION;
1046 
        } catch (TransactionServiceException e) {
1047 
            log.error("Error while marking transactions as Flag removed", e);
1048 
            return EXCEPTION;
1049 
        }
4267 anupam.sin 1050 
        return edit();
1051 
    }
1052 
 
4490 anupam.sin 1053 
    public String blockPayment() {
4438 anupam.sin 1054 
        try {
1055 
            log.info("Blocking payment for paymentId = " + paymentId);
1056 
            transactionServiceClient = new TransactionClient().getClient();
1057 
            transactionServiceClient.refundTransaction(Long.parseLong(transactionId), currentAgentEmailId, "FLAGGED_PAYMENT_CANCELLED");
1058 
            if (id != null && !id.isEmpty()) {
1059 
                SearchFilter searchFilter = new SearchFilter();
1060 
                crmServiceClient = new CRMClient().getClient();
1061 
                searchFilter.setTicketId(Long.parseLong(id));
1062 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1063 
                // Inserting activity
1064 
                if(ticket != null) {
1065 
                    Activity activity = new Activity();
1066 
                    activity.setDescription("Flagged Payment allowed");
1067 
                    activity.setType(ActivityType.OTHER);
1068 
                    activity.setTicketPriority(ticket.getPriority());
1069 
                    activity.setTicketStatus(ticket.getStatus());
1070 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1071 
                    activity.setTicketCategory(ticket.getCategory());
1072 
                    activity.setTicketDescription(ticket.getDescription());
1073 
                    activity.setCustomerId(ticket.getCustomerId());
1074 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1075 
 
1076 
                    crmServiceClient = new CRMClient().getClient();
1077 
                    crmServiceClient.updateTicket(ticket, activity);
1078 
                }
1079 
            }
1080 
 
1081 
        } catch (TException e) {
1082 
            log.error("Error while getting tickets", e);
1083 
            return EXCEPTION;
1084 
        } catch (NumberFormatException e) {
1085 
            log.error("Invalid ticket Id", e);
1086 
            return EXCEPTION;
1087 
        } catch (TransactionServiceException e) {
1088 
            log.error("Error while allowing flagged payment", e);
1089 
            return EXCEPTION;
1090 
        }
4267 anupam.sin 1091 
        return edit();
1092 
    }
4490 anupam.sin 1093 
 
1094 
    public String authorizeReturn() {
1095 
        try {
1096 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1097 
            boolean isReship = false;
1098 
            boolean fromStore  = false;
4490 anupam.sin 1099 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1100 
            if(premises.equals("store")) {
1101 
                fromStore = true;
1102 
            }
1103 
 
1104 
            if(closureType.equals("reship")) {
1105 
                isReship = true;
1106 
            }
1107 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1108 
            if (id != null && !id.isEmpty()) {
1109 
                SearchFilter searchFilter = new SearchFilter();
1110 
                crmServiceClient = new CRMClient().getClient();
1111 
                searchFilter.setTicketId(Long.parseLong(id));
1112 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1113 
                // Inserting activity
1114 
                if(ticket != null) {
1115 
                    Activity activity = new Activity();
1116 
                    activity.setDescription("Return Authorized");
1117 
                    activity.setType(ActivityType.OTHER);
1118 
                    activity.setTicketPriority(ticket.getPriority());
1119 
                    activity.setTicketStatus(ticket.getStatus());
1120 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1121 
                    activity.setTicketCategory(ticket.getCategory());
1122 
                    activity.setTicketDescription(ticket.getDescription());
1123 
                    activity.setCustomerId(ticket.getCustomerId());
1124 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
3137 mandeep.dh 1125 
 
4490 anupam.sin 1126 
                    crmServiceClient = new CRMClient().getClient();
1127 
                    crmServiceClient.updateTicket(ticket, activity);
1128 
                }
1129 
            }
1130 
 
1131 
        } catch (TException e) {
1132 
            log.error("Error while getting tickets", e);
1133 
            return EXCEPTION;
1134 
        } catch (NumberFormatException e) {
1135 
            log.error("Invalid ticket Id", e);
1136 
            return EXCEPTION;
1137 
        } catch (TransactionServiceException e) {
1138 
            log.error("Error while authorizing Return", e);
1139 
            return EXCEPTION;
1140 
        }
1141 
        return edit();
1142 
    }
1143 
 
1144 
    public String denyReturn() {
1145 
        try {
1146 
            log.info("Denying OrderId =" + orderId);
1147 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1148 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1149 
            if (id != null && !id.isEmpty()) {
1150 
                SearchFilter searchFilter = new SearchFilter();
1151 
                crmServiceClient = new CRMClient().getClient();
1152 
                searchFilter.setTicketId(Long.parseLong(id));
1153 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1154 
                // Inserting activity
1155 
                if(ticket != null) {
1156 
                    Activity activity = new Activity();
1157 
                    activity.setDescription("Return Denied");
1158 
                    activity.setType(ActivityType.OTHER);
1159 
                    activity.setTicketPriority(ticket.getPriority());
1160 
                    activity.setTicketStatus(ticket.getStatus());
1161 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1162 
                    activity.setTicketCategory(ticket.getCategory());
1163 
                    activity.setTicketDescription(ticket.getDescription());
1164 
                    activity.setCustomerId(ticket.getCustomerId());
1165 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1166 
 
1167 
                    crmServiceClient = new CRMClient().getClient();
1168 
                    crmServiceClient.updateTicket(ticket, activity);
1169 
                }
1170 
            }
1171 
 
1172 
        } catch (TException e) {
1173 
            log.error("Error while getting tickets", e);
1174 
            return EXCEPTION;
1175 
        } catch (NumberFormatException e) {
1176 
            log.error("Invalid ticket Id", e);
1177 
            return EXCEPTION;
1178 
        } catch (TransactionServiceException e) {
1179 
            log.error("Error while denying Return", e);
1180 
            return EXCEPTION;
1181 
        }
1182 
        return edit();
1183 
    }
1184 
 
1185 
    public String authorizeDOA() {
1186 
        try {
1187 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1188 
            boolean isReship = false;
1189 
            boolean fromStore  = false;
4490 anupam.sin 1190 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1191 
            if(premises.equals("store")) {
1192 
                fromStore = true;
1193 
            }
1194 
 
1195 
            if(closureType.equals("reship")) {
1196 
                isReship = true;
1197 
            }
1198 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1199 
            if (id != null && !id.isEmpty()) {
1200 
                SearchFilter searchFilter = new SearchFilter();
1201 
                crmServiceClient = new CRMClient().getClient();
1202 
                searchFilter.setTicketId(Long.parseLong(id));
1203 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1204 
                // Inserting activity
1205 
                if(ticket != null) {
1206 
                    Activity activity = new Activity();
1207 
                    activity.setDescription("DOA Authorized");
1208 
                    activity.setType(ActivityType.OTHER);
1209 
                    activity.setTicketPriority(ticket.getPriority());
1210 
                    activity.setTicketStatus(ticket.getStatus());
1211 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1212 
                    activity.setTicketCategory(ticket.getCategory());
1213 
                    activity.setTicketDescription(ticket.getDescription());
1214 
                    activity.setCustomerId(ticket.getCustomerId());
1215 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1216 
 
1217 
                    crmServiceClient = new CRMClient().getClient();
1218 
                    crmServiceClient.updateTicket(ticket, activity);
1219 
                }
1220 
            }
1221 
 
1222 
        } catch (TException e) {
1223 
            log.error("Error while getting tickets", e);
1224 
            return EXCEPTION;
1225 
        } catch (NumberFormatException e) {
1226 
            log.error("Invalid ticket Id", e);
1227 
            return EXCEPTION;
1228 
        } catch (TransactionServiceException e) {
1229 
            log.error("Error while authorizing DOA", e);
1230 
            return EXCEPTION;
1231 
        }
1232 
        return edit();
1233 
    }
1234 
 
1235 
    public String denyDOA() {
1236 
        try {
1237 
            log.info("Denying OrderId =" + orderId);
1238 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1239 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1240 
            if (id != null && !id.isEmpty()) {
1241 
                SearchFilter searchFilter = new SearchFilter();
1242 
                crmServiceClient = new CRMClient().getClient();
1243 
                searchFilter.setTicketId(Long.parseLong(id));
1244 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1245 
                // Inserting activity
1246 
                if(ticket != null) {
1247 
                    Activity activity = new Activity();
1248 
                    activity.setDescription("DOA Denied");
1249 
                    activity.setType(ActivityType.OTHER);
1250 
                    activity.setTicketPriority(ticket.getPriority());
1251 
                    activity.setTicketStatus(ticket.getStatus());
1252 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1253 
                    activity.setTicketCategory(ticket.getCategory());
1254 
                    activity.setTicketDescription(ticket.getDescription());
1255 
                    activity.setCustomerId(ticket.getCustomerId());
1256 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1257 
 
1258 
                    crmServiceClient = new CRMClient().getClient();
1259 
                    crmServiceClient.updateTicket(ticket, activity);
1260 
                }
1261 
            }
1262 
 
1263 
        } catch (TException e) {
1264 
            log.error("Error while getting tickets", e);
1265 
            return EXCEPTION;
1266 
        } catch (NumberFormatException e) {
1267 
            log.error("Invalid ticket Id", e);
1268 
            return EXCEPTION;
1269 
        } catch (TransactionServiceException e) {
1270 
            log.error("Error while denying DOA", e);
1271 
            return EXCEPTION;
1272 
        }
1273 
        return edit();
1274 
    }
5407 amar.kumar 1275 
 
14882 manish.sha 1276 
    public String loadProfitMandiTickets() throws ParseException {
1277 
    	try {
1278 
            SearchFilter searchFilter = new SearchFilter();
1279 
            searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
1280 
            searchFilter.getTicketStatuses().add(TicketStatus.OPEN);
1281 
            searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
1282 
            crmServiceClient = new CRMClient().getClient();
1283 
            tickets = new ArrayList<Ticket>();
16244 manish.sha 1284 
            searchFilter.setTicketCategoryList(profitMandiTicketCategoryList);
14882 manish.sha 1285 
            tickets.addAll(crmServiceClient.getTickets(searchFilter));
1286 
        } catch (TException e) {
1287 
            String errorString = "Error getting tickets for "
1288 
                    + currentAgentEmailId;
1289 
            log.error(errorString, e);
1290 
            addActionError(errorString);
1291 
        }
1292 
    	return index();
1293 
    }
1294 
 
5909 amar.kumar 1295 
    public String getAllOpenTickets() {
1296 
    	try {
1297 
    		ticketCategorycountMap= new HashMap<String, Long>();
1298 
            crmServiceClient = new CRMClient().getClient();
1299 
            ticketCategorycountMap = crmServiceClient.getOpenTicketsMap();
1300 
        } catch (TException e) {
1301 
            String errorString = "Error getting tickets for "
1302 
                    + currentAgentEmailId;
1303 
            log.error(errorString, e);
1304 
            addActionError(errorString);
1305 
        }
1306 
        return OPEN;
1307 
    }
1308 
 
5407 amar.kumar 1309 
    public double getCustomerTrustLevel(long userId) {
1310 
    	try {
1311 
			userContextServiceClient = new UserClient().getClient();
1312 
			return userContextServiceClient.getTrustLevel(userId);
1313 
		} catch (TException e) {
1314 
			log.info("Exception while getting trustLevel for " +
1315 
					"userId " + userId);
1316 
		}
1317 
		return 0;
1318 
    }
4490 anupam.sin 1319 
 
4020 mandeep.dh 1320 
    public EscalationMatrix[] getEscalationMatrix () {
1321 
        return CRMConstants.EscalationMatrix.values();
1322 
    }
16244 manish.sha 1323 
 
1324 
    public PMEscalationMatrix[] getPMEscalationMatrix () {
1325 
        return CRMConstants.PMEscalationMatrix.values();
1326 
    }
4020 mandeep.dh 1327 
 
3546 mandeep.dh 1328 
    public String getAddress(Order order) {
1329 
        return ModelUtils.extractAddressFromOrder(order);
1330 
    }
1331 
 
1332 
    public String getProductName(LineItem lineItem) {
4008 mandeep.dh 1333 
        return ModelUtils.extractProductNameFromLineItem(lineItem) + " " + lineItem.getColor();
3546 mandeep.dh 1334 
    }
1335 
 
3405 mandeep.dh 1336 
    public ActivityType[] getActivityTypes() {
1337 
        return ActivityType.values();
1338 
    }
1339 
 
1340 
    public TicketStatus[] getTicketStatuses() {
1341 
        return TicketStatus.values();
1342 
    }
1343 
 
3390 mandeep.dh 1344 
    public Agent getAgent(long agentId) throws TException {
1345 
        return CRMAuthorizingRealm.getAgent(agentId);
3137 mandeep.dh 1346 
    }
1347 
 
3339 mandeep.dh 1348 
    public List<Agent> getAllAgents() {
16244 manish.sha 1349 
    	List<Agent> allagents = CRMAuthorizingRealm.getAgents();
1350 
    	List<Agent> requiredAgents = new ArrayList<Agent>();
1351 
    	if(isSaholicAndProfitMandiAllowed()){
1352 
    		return allagents;
1353 
    	} else if(isProfitMandiAgent()){
1354 
    		for(Agent agent: allagents){
1355 
    			if(agent.isIs_pmCrmUser()){
1356 
    				requiredAgents.add(agent);
1357 
    			}
1358 
    		}
1359 
    		return requiredAgents;
1360 
    	} else{
1361 
    		for(Agent agent: allagents){
1362 
    			if(!agent.isIs_pmCrmUser()||agent.isIs_allAssignable()){
1363 
    				requiredAgents.add(agent);
1364 
    			}
1365 
    		}
1366 
    		return requiredAgents;
1367 
    	}
3339 mandeep.dh 1368 
    }
1369 
 
16248 manish.sha 1370 
    public List<TicketCategory> getTicketCategories() {
1371 
    	List<TicketCategory> allCategories = Arrays.asList(TicketCategory.values());
1372 
    	List<TicketCategory> requiredCategories = new ArrayList<TicketCategory>();
1373 
    	if(isSaholicAndProfitMandiAllowed()){
1374 
    		return allCategories;
1375 
    	}else if(isProfitMandiAgent()){
1376 
    		for(TicketCategory tkCategory: allCategories){
1377 
    			if(profitMandiTicketCategoryList.contains(tkCategory)){
1378 
    				requiredCategories.add(tkCategory);
1379 
    			}
1380 
    		}
1381 
    		return requiredCategories;
1382 
    	}else{
1383 
    		for(TicketCategory tkCategory: allCategories){
1384 
    			if(!profitMandiTicketCategoryList.contains(tkCategory)){
1385 
    				requiredCategories.add(tkCategory);
1386 
    			}
1387 
    		}
1388 
    		return requiredCategories;
1389 
    	}
3339 mandeep.dh 1390 
    }
16642 manish.sha 1391 
 
1392 
    private void sendMailToUser() throws SendGridException{
16645 manish.sha 1393 
    	log.info("Sending mail to user:- "+customerEmailId);
16642 manish.sha 1394 
    	SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
1395 
		SendGrid.Email email = new SendGrid.Email();
1396 
		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
1397 
		email.setFromName("ProfitMandi");
1398 
		email.addTo(customerEmailId);
1399 
		email.addBcc("backup@saholic.com");
1400 
		email.setSubject(subject);
16655 manish.sha 1401 
		email.setHtml(body);
16649 manish.sha 1402 
		log.info("Mail Body:- "+body);
16650 manish.sha 1403 
		sendgrid.send(email);
1404 
		log.info("Mail sent to user:- "+customerEmailId);
16642 manish.sha 1405 
    }
17080 manish.sha 1406 
 
1407 
    private void sendMailToManagers(String subject, String[] addTo, String body) throws SendGridException{
1408 
    	SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
1409 
		SendGrid.Email email = new SendGrid.Email();
1410 
		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
1411 
		email.setFromName("ProfitMandi");
1412 
		email.addTo(addTo);
1413 
		email.addBcc("backup@saholic.com");
1414 
		email.setSubject(subject);
1415 
		email.setHtml(body);
1416 
		log.info("Mail Body:- "+body);
1417 
		sendgrid.send(email);
1418 
		log.info("Mail sent to user:- "+addTo);
1419 
    }
17083 manish.sha 1420 
 
1421 
    public void sendMailtoManagersUsingGmailUtils(String subject, String[] addTo, String body) throws MessagingException{
1422 
    	GmailUtils mailer = new GmailUtils();
1423 
		mailer.sendSSLMessage(addTo, subject, body, "build-staging@shop2020.in", "shop2020", new ArrayList<File>());
1424 
    }
3339 mandeep.dh 1425 
 
1426 
    public TicketPriority[] getTicketPriorities() {
1427 
        return TicketPriority.values();
1428 
    }
1429 
 
3137 mandeep.dh 1430 
    public List<Ticket> getTickets() {
1431 
        return tickets;
1432 
    }
1433 
 
1434 
    public void setTickets(List<Ticket> tickets) {
1435 
        this.tickets = tickets;
1436 
    }
3339 mandeep.dh 1437 
 
3405 mandeep.dh 1438 
    public String getCustomerEmailId() {
1439 
        return customerEmailId;
3339 mandeep.dh 1440 
    }
1441 
 
3405 mandeep.dh 1442 
    public void setCustomerEmailId(String customerEmailId) {
1443 
        this.customerEmailId = customerEmailId;
3339 mandeep.dh 1444 
    }
1445 
 
1446 
    public String getDescription() {
1447 
        return description;
1448 
    }
1449 
 
1450 
    public void setDescription(String description) {
1451 
        this.description = description;
1452 
    }
1453 
 
1454 
    public String getAssigneeEmailId() {
1455 
        return assigneeEmailId;
1456 
    }
1457 
 
1458 
    public void setAssigneeEmailId(String assigneeEmailId) {
1459 
        this.assigneeEmailId = assigneeEmailId;
1460 
    }
1461 
 
1462 
    public String getPriority() {
1463 
        return priority;
1464 
    }
1465 
 
1466 
    public void setPriority(String priority) {
1467 
        this.priority = priority;
1468 
    }
1469 
 
1470 
    public String getCategory() {
1471 
        return category;
1472 
    }
1473 
 
1474 
    public void setCategory(String category) {
1475 
        this.category = category;
1476 
    }
1477 
 
1478 
    public String getOrderId() {
1479 
        return orderId;
1480 
    }
1481 
 
1482 
    public void setOrderId(String orderId) {
1483 
        this.orderId = orderId;
1484 
    }
3397 mandeep.dh 1485 
 
1486 
    public String[] getAgentIds() {
1487 
        return agentIds;
1488 
    }
1489 
 
1490 
    public void setAgentIds(String[] agentIds) {
1491 
        this.agentIds = agentIds;
1492 
    }
1493 
 
1494 
    public String getStartTimestamp() {
1495 
        return startTimestamp;
1496 
    }
1497 
 
1498 
    public void setStartTimestamp(String startTimestamp) {
1499 
        this.startTimestamp = startTimestamp;
1500 
    }
1501 
 
1502 
    public String getEndTimestamp() {
1503 
        return endTimestamp;
1504 
    }
1505 
 
1506 
    public void setEndTimestamp(String endTimestamp) {
1507 
        this.endTimestamp = endTimestamp;
1508 
    }
3405 mandeep.dh 1509 
 
1510 
    public String getUserId() {
1511 
        return userId;
1512 
    }
1513 
 
1514 
    public void setUserId(String userId) {
1515 
        this.userId = userId;
1516 
    }
1517 
 
1518 
    public String getId() {
1519 
        return id;
1520 
    }
1521 
 
1522 
    public void setId(String id) {
1523 
        this.id = id;
1524 
    }
1525 
 
1526 
    public String getActivityDescription() {
1527 
        return activityDescription;
1528 
    }
1529 
 
1530 
    public void setActivityDescription(String activityDescription) {
1531 
        this.activityDescription = activityDescription;
1532 
    }
1533 
 
1534 
    public String getStatus() {
1535 
        return status;
1536 
    }
1537 
 
1538 
    public void setStatus(String status) {
1539 
        this.status = status;
1540 
    }
1541 
 
1542 
    public String getActivityType() {
1543 
        return activityType;
1544 
    }
1545 
 
1546 
    public void setActivityType(String activityType) {
1547 
        this.activityType = activityType;
1548 
    }
1549 
 
1550 
    public Ticket getTicket() {
1551 
        return ticket;
1552 
    }
1553 
 
1554 
    public void setTicket(Ticket ticket) {
1555 
        this.ticket = ticket;
1556 
    }
1557 
 
1558 
    public List<Activity> getActivities() {
1559 
        return activities;
1560 
    }
1561 
 
1562 
    public void setActivities(List<Activity> activities) {
1563 
        this.activities = activities;
1564 
    }
1565 
 
1566 
    public String getSubject() {
1567 
        return subject;
1568 
    }
1569 
 
1570 
    public void setSubject(String subject) {
1571 
        this.subject = subject;
1572 
    }
1573 
 
1574 
    public String getBody() {
1575 
        return body;
1576 
    }
1577 
 
1578 
    public void setBody(String body) {
1579 
        this.body = body;
1580 
    }
1581 
 
1582 
    public String getCustomerName() {
1583 
        return customerName;
1584 
    }
1585 
 
1586 
    public void setCustomerName(String customerName) {
1587 
        this.customerName = customerName;
1588 
    }
1589 
 
1590 
    public String getCustomerMobileNumber() {
1591 
        return customerMobileNumber;
1592 
    }
1593 
 
1594 
    public void setCustomerMobileNumber(String customerMobileNumber) {
1595 
        this.customerMobileNumber = customerMobileNumber;
1596 
    }
3546 mandeep.dh 1597 
 
1598 
    public User getUser() {
1599 
        return user;
1600 
    }
1601 
 
1602 
    public void setUser(User user) {
1603 
        this.user = user;
1604 
    }
1605 
 
1606 
    public String getOrderStatus() {
1607 
        return orderStatus;
1608 
    }
1609 
 
1610 
    public void setOrderStatus(String orderStatus) {
1611 
        this.orderStatus = orderStatus;
1612 
    }
1613 
 
1614 
    public List<Order> getOrders() {
1615 
        return orders;
1616 
    }
1617 
 
1618 
    public void setOrders(List<Order> orders) {
1619 
        this.orders = orders;
1620 
    }
4020 mandeep.dh 1621 
 
1622 
    public String getEscalate() {
1623 
        return escalate;
1624 
    }
1625 
 
1626 
    public void setEscalate(String escalate) {
1627 
        this.escalate = escalate;
1628 
    }
4241 anupam.sin 1629 
 
1630 
    public String getCancelReason() {
1631 
        return cancelReason;
1632 
    }
1633 
 
1634 
    public void setCancelReason(String cancelReason) {
1635 
        this.cancelReason = cancelReason;
1636 
    }
4267 anupam.sin 1637 
 
1638 
    public List<Payment> getPayments() {
1639 
        return payments;
1640 
    }
1641 
 
1642 
    public void setPayments(List<Payment> payments) {
1643 
        this.payments = payments;
1644 
    }
1645 
 
1646 
    public String getTransactionId() {
1647 
        return transactionId;
1648 
    }
1649 
 
1650 
    public void setTransactionId(String transactionId) {
1651 
        this.transactionId = transactionId;
1652 
    }
4438 anupam.sin 1653 
 
1654 
    public String getPaymentId() {
1655 
        return paymentId;
1656 
    }
1657 
 
1658 
    public void setPaymentId(String paymentId) {
1659 
        this.paymentId = paymentId;
1660 
    }
4490 anupam.sin 1661 
 
1662 
    public HashMap<String, String> getAllAttachmentsForTicket() {
1663 
        return allAttachmentsForTicket;
1664 
    }
1665 
 
1666 
    public void setAllAttachmentsForTicket(HashMap<String, String> allAttachmentsForTicket) {
1667 
        this.allAttachmentsForTicket = allAttachmentsForTicket;
1668 
    }
5791 anupam.sin 1669 
 
1670 
    public String getPickupExtension() {
1671 
        return pickupExtension;
1672 
    }
1673 
 
1674 
    public void setPickupExtension(String pickupExtension) {
1675 
        this.pickupExtension = pickupExtension;
1676 
    }
5909 amar.kumar 1677 
 
1678 
	public Map<String, Long> getTicketCategorycountMap() {
1679 
		return ticketCategorycountMap;
1680 
	}
1681 
 
1682 
	public void setTicketCategorycountMap(
1683 
			Map<String, Long> ticketCategorycountMap) {
1684 
		this.ticketCategorycountMap = ticketCategorycountMap;
1685 
	}
7645 anupam.sin 1686 
 
1687 
    public String getPremises() {
1688 
        return premises;
1689 
    }
1690 
 
1691 
    public void setPremises(String premises) {
1692 
        this.premises = premises;
1693 
    }
1694 
 
1695 
    public String getClosureType() {
1696 
        return closureType;
1697 
    }
1698 
 
1699 
    public void setClosureType(String closureType) {
1700 
        this.closureType = closureType;
1701 
    }
3137 mandeep.dh 1702 
}