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3137 mandeep.dh 1 
/**
2 
 *
3 
 */
4 
package in.shop2020.serving.controllers;
5 
 
3339 mandeep.dh 6 
import in.shop2020.crm.Activity;
7 
import in.shop2020.crm.ActivityType;
3137 mandeep.dh 8 
import in.shop2020.crm.Agent;
3390 mandeep.dh 9 
import in.shop2020.crm.SearchFilter;
3137 mandeep.dh 10 
import in.shop2020.crm.Ticket;
3339 mandeep.dh 11 
import in.shop2020.crm.TicketCategory;
12 
import in.shop2020.crm.TicketPriority;
3137 mandeep.dh 13 
import in.shop2020.crm.TicketStatus;
16524 manish.sha 14 
import in.shop2020.util.SendGrid;
5791 anupam.sin 15 
import in.shop2020.model.v1.order.Attribute;
3546 mandeep.dh 16 
import in.shop2020.model.v1.order.LineItem;
17 
import in.shop2020.model.v1.order.Order;
18 
import in.shop2020.model.v1.order.OrderStatus;
4267 anupam.sin 19 
import in.shop2020.model.v1.order.Transaction;
3546 mandeep.dh 20 
import in.shop2020.model.v1.order.TransactionServiceException;
4267 anupam.sin 21 
import in.shop2020.model.v1.order.TransactionStatus;
3137 mandeep.dh 22 
import in.shop2020.model.v1.user.User;
23 
import in.shop2020.model.v1.user.UserContextException;
3578 mandeep.dh 24 
import in.shop2020.payments.Payment;
25 
import in.shop2020.payments.PaymentException;
26 
import in.shop2020.payments.PaymentStatus;
3390 mandeep.dh 27 
import in.shop2020.serving.auth.CRMAuthorizingRealm;
28 
import in.shop2020.thrift.clients.CRMClient;
3405 mandeep.dh 29 
import in.shop2020.thrift.clients.HelperClient;
3578 mandeep.dh 30 
import in.shop2020.thrift.clients.PaymentClient;
3546 mandeep.dh 31 
import in.shop2020.thrift.clients.TransactionClient;
3390 mandeep.dh 32 
import in.shop2020.thrift.clients.UserClient;
3405 mandeep.dh 33 
import in.shop2020.util.CRMConstants;
4020 mandeep.dh 34 
import in.shop2020.util.CRMConstants.EscalationMatrix;
16244 manish.sha 35 
import in.shop2020.util.CRMConstants.PMEscalationMatrix;
16642 manish.sha 36 
import in.shop2020.util.SendGridException;
3405 mandeep.dh 37 
import in.shop2020.utils.HelperService.Client;
38 
import in.shop2020.utils.HelperServiceException;
3546 mandeep.dh 39 
import in.shop2020.utils.ModelUtils;
3137 mandeep.dh 40 
 
5791 anupam.sin 41 
import java.text.DateFormat;
3397 mandeep.dh 42 
import java.text.ParseException;
5791 anupam.sin 43 
import java.text.SimpleDateFormat;
3137 mandeep.dh 44 
import java.util.ArrayList;
5791 anupam.sin 45 
import java.util.Arrays;
3578 mandeep.dh 46 
import java.util.Calendar;
3390 mandeep.dh 47 
import java.util.Collections;
3405 mandeep.dh 48 
import java.util.Date;
4490 anupam.sin 49 
import java.util.HashMap;
3137 mandeep.dh 50 
import java.util.List;
5909 amar.kumar 51 
import java.util.Map;
5791 anupam.sin 52 
import java.util.TimeZone;
3137 mandeep.dh 53 
 
4256 mandeep.dh 54 
import net.htmlparser.jericho.Source;
55 
 
3405 mandeep.dh 56 
import org.apache.shiro.SecurityUtils;
3137 mandeep.dh 57 
import org.apache.thrift.TException;
3546 mandeep.dh 58 
import org.apache.thrift.transport.TTransportException;
3137 mandeep.dh 59 
 
60 
/**
61 
 * @author mandeep
62 
 *
63 
 */
64 
public class TicketsController extends BaseController {
65 
 
66 
    /**
67 
     *
68 
     */
69 
    private static final long serialVersionUID = 1L;
70 
 
71 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
14882 manish.sha 72 
 
3405 mandeep.dh 73 
    private String            customerEmailId;
3339 mandeep.dh 74 
    private String            description;
75 
    private String            assigneeEmailId;
76 
    private String            priority;
77 
    private String            category;
78 
    private String            orderId;
3397 mandeep.dh 79 
    private String[]          agentIds;
80 
    private String            startTimestamp;
81 
    private String            endTimestamp;
3137 mandeep.dh 82 
 
3405 mandeep.dh 83 
    private String            userId;
84 
    private String            id;
85 
    private String            activityDescription;
86 
    private String            status;
87 
    private String            activityType;
88 
    private Ticket            ticket;
89 
    private List<Activity>    activities;
90 
    private String            subject;
91 
    private String            body;
92 
    private String            customerName;
93 
    private String            customerMobileNumber;
3546 mandeep.dh 94 
    private User              user;
95 
    private String            orderStatus;
96 
    private List<Order>       orders;
4267 anupam.sin 97 
    private List<Payment>     payments;
4020 mandeep.dh 98 
    private String            escalate;
4241 anupam.sin 99 
    private String            cancelReason;
4267 anupam.sin 100 
    private String            transactionId;
5791 anupam.sin 101 
    private String            pickupExtension;
5909 amar.kumar 102 
    private Map<String, Long> ticketCategorycountMap;
7645 anupam.sin 103 
    private String premises = "";
104 
    private String closureType = "";
4438 anupam.sin 105 
    private String paymentId;
16244 manish.sha 106 
    private List<Agent> 	  crmAgents = new ArrayList<Agent>();
107 
    private List<Agent>       pmAgents = new ArrayList<Agent>();
4438 anupam.sin 108 
 
4490 anupam.sin 109 
    private HashMap<String, String> allAttachmentsForTicket;
14882 manish.sha 110 
 
111 
    public static final List<TicketCategory> profitMandiTicketCategoryList = new ArrayList<TicketCategory>() {
112 
        {
113 
            add(TicketCategory.PROFITMANDI_CASHBACK);
114 
            add(TicketCategory.PROFITMANDI_FEEDBACK);
115 
            add(TicketCategory.PROFITMANDI_ORDER_NOT_SEEN);
116 
            add(TicketCategory.PROFITMANDI_RECHARGE_ISSUE);
117 
            add(TicketCategory.PROFITMANDI_OTHER);
118 
        }
119 
    };
4490 anupam.sin 120 
 
3405 mandeep.dh 121 
    public String index() {
122 
        try {
123 
            if (id != null && !id.isEmpty()) {
124 
                SearchFilter searchFilter = new SearchFilter();
125 
                crmServiceClient = new CRMClient().getClient();
126 
                searchFilter.setTicketId(Long.parseLong(id));
127 
                tickets = crmServiceClient.getTickets(searchFilter);
128 
            }
129 
        } catch (TException e) {
130 
            log.error("Error while getting tickets", e);
131 
            return EXCEPTION;
132 
        }
133 
 
134 
        return INDEX;
135 
    }
136 
 
137 
    public String edit() {
138 
        try {
139 
            long ticketId = Long.parseLong(id);
140 
            SearchFilter searchFilter = new SearchFilter();
141 
            searchFilter.setTicketId(ticketId);
142 
            crmServiceClient = new CRMClient().getClient();
143 
            ticket = crmServiceClient.getTickets(searchFilter).get(0);
144 
            activities = crmServiceClient.getActivities(searchFilter);
4490 anupam.sin 145 
            populateAttachments();
3405 mandeep.dh 146 
            subject = createSubjectString(ticket);
147 
 
148 
            if (ticket.isSetCustomerId()) {
149 
                userId = String.valueOf(ticket.getCustomerId());
3546 mandeep.dh 150 
                userContextServiceClient = new UserClient().getClient();
151 
 
152 
                try {
153 
                    user = userContextServiceClient.getUserById(ticket
154 
                            .getCustomerId());
155 
                } catch (UserContextException e) {
156 
                    log.error("Could not fetch user details", e);
157 
                }
3405 mandeep.dh 158 
            }
159 
 
160 
            customerEmailId = ticket.getCustomerEmailId();
4689 anupam.sin 161 
 
4277 anupam.sin 162 
            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
163 
                log.info("Fetching orders for " + ticket.getCustomerId());
164 
                orders = new ArrayList<Order>();
165 
                transactionServiceClient = new TransactionClient().getClient();
4689 anupam.sin 166 
                for (Order order : transactionServiceClient
167 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
168 
                                Collections.singletonList(OrderStatus.CANCEL_REQUEST_RECEIVED))) {
169 
                    log.info("Processing Order: " + order.getId());
4287 anupam.sin 170 
                    orders.add(order);
171 
                }
4277 anupam.sin 172 
            }
3546 mandeep.dh 173 
 
174 
            if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
175 
                log.info("Fetching orders for " + ticket.getCustomerId());
176 
                orders = new ArrayList<Order>();
177 
                transactionServiceClient = new TransactionClient().getClient();
178 
                for (Order order : transactionServiceClient
179 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
4663 rajveer 180 
                                Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 181 
                    log.info("Processing Order: " + order);
182 
                    if (order.isCod()) {
183 
                        orders.add(order);
184 
                    }
185 
                }
186 
            }
4689 anupam.sin 187 
 
4490 anupam.sin 188 
            if (TicketCategory.DOA_RECEIVED.equals(ticket.getCategory())) {
189 
                log.info("Fetching orders for " + ticket.getCustomerId());
190 
                orders = new ArrayList<Order>();
191 
                transactionServiceClient = new TransactionClient().getClient();
192 
                for (Order order : transactionServiceClient
193 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
194 
                                Collections.singletonList(OrderStatus.DOA_REQUEST_RECEIVED))) {
195 
                    log.info("Processing Order: " + order);
196 
                    if (order != null) {
197 
                        orders.add(order);
198 
                    }
199 
                }
200 
            }
4689 anupam.sin 201 
 
4490 anupam.sin 202 
            if (TicketCategory.RETURN_FORM.equals(ticket.getCategory())) {
203 
                log.info("Fetching orders for " + ticket.getCustomerId());
204 
                orders = new ArrayList<Order>();
205 
                transactionServiceClient = new TransactionClient().getClient();
206 
                for (Order order : transactionServiceClient
207 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
208 
                                Collections.singletonList(OrderStatus.RET_REQUEST_RECEIVED))) {
209 
                    log.info("Processing Order: " + order);
210 
                    if (order != null) {
211 
                        orders.add(order);
212 
                    }
213 
                }
214 
            }
3578 mandeep.dh 215 
 
4267 anupam.sin 216 
            if (TicketCategory.PAYMENT_FLAGGED.equals(ticket.getCategory())) {
217 
                log.info("Fetching orders for " + ticket.getCustomerId());
218 
                payments = new ArrayList<Payment>();
219 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
220 
                transactionServiceClient = new TransactionClient().getClient();
221 
                for (Transaction transaction : transactionServiceClient
222 
                        .getTransactionsForCustomer(ticket.getCustomerId(), 0, 0, TransactionStatus.FLAGGED)) {
223 
                    log.info("Processing Transaction: " + transaction);
224 
                    for ( Payment payment : paymentClient.getPaymentForTxnId(transaction.getId())) {
225 
                        if( payment.getStatus().equals(PaymentStatus.AUTHORIZED)) {
226 
                            payments.add(payment);
227 
                        }
228 
                    }
229 
                }
230 
            }
231 
 
3578 mandeep.dh 232 
            if (TicketCategory.FAILED_PAYMENTS.equals(ticket.getCategory())) {
233 
                log.info("Fetching orders for " + ticket.getCustomerId());
234 
                orders = new ArrayList<Order>();
235 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
236 
 
237 
                long failedTransactionId = -1;
238 
                long lastfailedTransactionTimestamp = -1;
239 
                for (Payment payment : paymentClient.getPaymentsForUser(ticket.getCustomerId(), 0, getTomorrow().getTime(), PaymentStatus.FAILED, 0)) {
240 
                    if (payment.getErrorTimestamp() > lastfailedTransactionTimestamp) {
241 
                        failedTransactionId = payment.getMerchantTxnId();
242 
                    }
243 
                }
244 
 
245 
                transactionServiceClient = new TransactionClient().getClient();
246 
                orders.addAll(transactionServiceClient.getOrdersForTransaction(failedTransactionId, ticket.getCustomerId()));
247 
            }
4008 mandeep.dh 248 
 
249 
            if (TicketCategory.DELAYED_DELIVERY.equals(ticket.getCategory())) {
250 
                log.info("Fetching orders for " + ticket.getCustomerId());
251 
                orders = new ArrayList<Order>();
252 
                transactionServiceClient = new TransactionClient().getClient();
253 
 
254 
                for (Order order : transactionServiceClient.getOrdersForCustomer(ticket.getCustomerId(), 0, 0, null)) {
255 
                    if (order.getExpected_delivery_time() > order.getPromised_delivery_time() && order.getExpected_delivery_time() > new Date().getTime()) {
256 
                        orders.add(order);
257 
                    }
258 
                }
259 
            }
5791 anupam.sin 260 
 
261 
            if (TicketCategory.STORE_PICKUP.equals(ticket.getCategory())) {
262 
                log.info("Fetching orders for " + ticket.getCustomerId());
263 
                orders = new ArrayList<Order>();
264 
                transactionServiceClient = new TransactionClient().getClient();
265 
                for (Order order : transactionServiceClient
266 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
267 
                                Collections.singletonList(OrderStatus.RECEIVED_AT_STORE))) {
268 
                    log.info("Processing Order: " + order.getId());
269 
                    orders.add(order);
270 
                }
271 
            }
272 
 
3405 mandeep.dh 273 
        } catch (TException e) {
3546 mandeep.dh 274 
            log.error("Error loading edit page", e);
275 
        } catch (NumberFormatException e) {
276 
            log.error("Error parsing orderId", e);
277 
        } catch (TransactionServiceException e) {
278 
            log.error("Error fetching orders for " + ticket.getCustomerId(), e);
3578 mandeep.dh 279 
        } catch (PaymentException e) {
280 
            log.error("Error fetching payments for " + ticket.getCustomerId(), e);
3405 mandeep.dh 281 
        }
282 
 
283 
        return EDIT;
284 
    }
285 
 
4490 anupam.sin 286 
    private void populateAttachments() {
287 
        allAttachmentsForTicket = new HashMap<String, String>();
288 
        for (Activity activity : activities) {
289 
            log.info("" + activity.getId());
290 
            String attachment = activity.getAttachments();
291 
            if (attachment != null && !attachment.isEmpty()) {
292 
                log.info("" + attachment);
293 
                String [] attachmentList = attachment.split(";");
294 
                for (String attachmentName : attachmentList) {
295 
                    if (attachmentName != null && !attachmentName.isEmpty()) {
296 
                        log.info("" + attachmentName);
297 
                        allAttachmentsForTicket.put(activity.getId() + "-" + attachmentName, attachmentName);
298 
                    }
299 
                }
300 
            }
301 
        }
302 
    }
303 
 
5791 anupam.sin 304 
    public static void main(String[] args) throws TException {
305 
        SearchFilter s = new SearchFilter();
306 
//      s.setTicketId(200l);
307 
//      s.setTicketAssigneeIds(null);
308 
//      s.setTicketAssigneeIds(new ArrayList<Long>());
309 
//      s.setActivityCreatorIds(Collections.singletonList(2l));
310 
//      s.setEndTimestamp(new Date());
311 
      //s.setTicketCategory(TicketCategory.STORE_PICKUP);
312 
      s.setTicketId((long) 51345);
313 
      in.shop2020.crm.CRMService.Client crmServiceClient = new CRMClient().getClient();
314 
      Ticket ticket = crmServiceClient.getTickets(s).get(0);
315 
      System.out.println(ticket.getCategory().name());
4490 anupam.sin 316 
    }
317 
 
3405 mandeep.dh 318 
    private String createSubjectString(Ticket ticket) {
14882 manish.sha 319 
    	if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
320 
	        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
321 
	                + " " + ticket.getCategory().name();
322 
    	}else{
323 
    		return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
324 
            + " " + ticket.getCategory().name();
325 
    	}
3405 mandeep.dh 326 
    }
327 
 
3578 mandeep.dh 328 
    private Date getTomorrow() {
329 
        Calendar calendar = Calendar.getInstance();
330 
        calendar.setTime(new Date());
331 
        calendar.add(Calendar.DAY_OF_MONTH, 1);
332 
        return calendar.getTime();
333 
    }
334 
 
3339 mandeep.dh 335 
    public String create() {
336 
        try {
3546 mandeep.dh 337 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
338 
                    .getId();
3339 mandeep.dh 339 
            Ticket ticket = new Ticket();
340 
            ticket.setDescription(description);
341 
            ticket.setCreatorId(creatorId);
342 
            ticket.setStatus(TicketStatus.OPEN);
343 
            ticket.setPriority(TicketPriority.valueOf(priority));
344 
            ticket.setCategory(TicketCategory.valueOf(category));
345 
 
346 
            Activity activity = new Activity();
347 
            activity.setDescription("Creating Ticket");
348 
            activity.setType(ActivityType.OTHER);
349 
            activity.setTicketPriority(TicketPriority.valueOf(priority));
350 
            activity.setTicketStatus(TicketStatus.OPEN);
351 
            activity.setCreatorId(creatorId);
352 
            activity.setTicketCategory(TicketCategory.valueOf(category));
353 
            activity.setTicketDescription(description);
354 
 
355 
            if (orderId != null && !orderId.isEmpty()) {
356 
                ticket.setOrderId(Long.parseLong(orderId));
357 
            }
4490 anupam.sin 358 
 
359 
            if (TicketCategory.valueOf(category) == TicketCategory.DOA_RECEIVED) {
360 
                transactionServiceClient = new TransactionClient().getClient();
361 
                if (!transactionServiceClient.markOrderDoaRequestReceived(Long.parseLong(orderId))) {
362 
                    throw new Exception("Order cannot be marked as DOA Received");
363 
                }
364 
                log.info("" + userId);
365 
 
366 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
367 
                log.info("In order table id is : " + order.getCustomer_id());
368 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
369 
                    throw new Exception("This order is not associated with this user Id");
370 
                }
371 
            }
372 
 
373 
            if (TicketCategory.valueOf(category) == TicketCategory.RETURN_FORM) {
374 
                transactionServiceClient = new TransactionClient().getClient();
375 
                if (!transactionServiceClient.markOrderReturnRequestReceived(Long.parseLong(orderId))) {
376 
                    throw new Exception("Order cannot be marked as Return Requested");
377 
                }
378 
                log.info("" + userId);
379 
 
380 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
381 
                log.info("In order table id is : " + order.getCustomer_id());
382 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
383 
                    throw new Exception("This order is not associated with this user Id");
384 
                }
385 
            }
4681 amar.kumar 386 
            if(body!=null && !body.isEmpty()){
387 
            	String plainTextbody = new Source(body).getTextExtractor().toString();
388 
            	ticket.setDescription(description + " : " + plainTextbody);
389 
            }
4490 anupam.sin 390 
 
3405 mandeep.dh 391 
            if (userId != null && !userId.isEmpty()) {
392 
                ticket.setCustomerId(Long.parseLong(userId));
393 
                activity.setCustomerId(Long.parseLong(userId));
3546 mandeep.dh 394 
            } else {
3390 mandeep.dh 395 
                User user = null;
396 
                userContextServiceClient = new UserClient().getClient();
397 
                try {
3405 mandeep.dh 398 
                    if (customerName != null && !customerName.isEmpty()) {
399 
                        ticket.setCustomerName(customerName);
400 
                        activity.setCustomerName(customerName);
401 
                    }
402 
 
403 
                    if (customerEmailId != null && !customerEmailId.isEmpty()) {
404 
                        ticket.setCustomerEmailId(customerEmailId);
405 
                        activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 406 
                        user = userContextServiceClient
407 
                                .getUserByEmail(customerEmailId);
3405 mandeep.dh 408 
                    }
409 
 
3546 mandeep.dh 410 
                    if ((user == null || user.getUserId() == -1)
411 
                            && customerMobileNumber != null
412 
                            && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 413 
                        ticket.setCustomerMobileNumber(customerMobileNumber);
414 
                        activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 415 
                        user = userContextServiceClient
416 
                                .getUserByMobileNumber(Long
417 
                                        .parseLong(customerMobileNumber));
3405 mandeep.dh 418 
                    }
3390 mandeep.dh 419 
                } catch (UserContextException e) {
3546 mandeep.dh 420 
                    log.error("Could not fetch user for: " + customerEmailId
421 
                            + " " + customerMobileNumber + " " + customerName,
422 
                            e);
3390 mandeep.dh 423 
                }
3546 mandeep.dh 424 
 
3390 mandeep.dh 425 
                if (user != null && user.getUserId() != -1) {
426 
                    ticket.setCustomerId(user.getUserId());
427 
                    activity.setCustomerId(user.getUserId());
428 
                }
3339 mandeep.dh 429 
            }
430 
 
431 
            // handling null values appropriately
432 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
3546 mandeep.dh 433 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
434 
                        .getId();
3339 mandeep.dh 435 
                ticket.setAssigneeId(assigneeId);
436 
                activity.setTicketAssigneeId(assigneeId);
437 
            }
438 
 
3546 mandeep.dh 439 
            crmServiceClient = new CRMClient().getClient();
440 
            id = String
441 
                    .valueOf(crmServiceClient.insertTicket(ticket, activity));
3339 mandeep.dh 442 
        } catch (TException e) {
443 
            log.error("Error while creating ticket", e);
444 
            return EXCEPTION;
4490 anupam.sin 445 
        } catch (NumberFormatException e) {
446 
            log.error("Error while parsing Order Id", e);
447 
            return EXCEPTION;
448 
        } catch (TransactionServiceException e) {
449 
            log.error("Error while updating order status", e);
450 
            return EXCEPTION;
451 
        } catch (Exception e) {
452 
            log.error(e.getMessage());
453 
            return EXCEPTION;
3339 mandeep.dh 454 
        }
455 
 
3405 mandeep.dh 456 
        return index();
3339 mandeep.dh 457 
    }
458 
 
3405 mandeep.dh 459 
    public boolean isAssigneeEditable() {
8847 manish.sha 460 
        return (SecurityUtils.getSubject().hasRole("TeamLead") || SecurityUtils.getSubject().hasRole("Outbound"));
3405 mandeep.dh 461 
    }
462 
 
3397 mandeep.dh 463 
    public String searchTickets() throws ParseException {
3137 mandeep.dh 464 
        try {
3397 mandeep.dh 465 
            SearchFilter searchFilter = new SearchFilter();
3405 mandeep.dh 466 
            if (userId != null && !userId.isEmpty()) {
467 
                searchFilter.setCustomerId(Long.parseLong(userId));
468 
            }
469 
 
3397 mandeep.dh 470 
            if (agentIds != null && agentIds.length != 0) {
471 
                searchFilter.setTicketAssigneeIds(new ArrayList<Long>());
472 
                for (String agentId : agentIds) {
3546 mandeep.dh 473 
                    searchFilter.getTicketAssigneeIds().add(
474 
                            CRMAuthorizingRealm.getAgent(agentId).getId());
3397 mandeep.dh 475 
                }
476 
            }
7595 kshitij.so 477 
 
478 
            //Start:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
479 
            if(customerMobileNumber!=null && !customerMobileNumber.isEmpty()){
480 
            	searchFilter.setCustomerMobileNumber(customerMobileNumber);
481 
            }
482 
            //End:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
483 
 
3397 mandeep.dh 484 
            if (startTimestamp != null && !startTimestamp.isEmpty()) {
3546 mandeep.dh 485 
                searchFilter.setStartTimestamp(SDF.parse(startTimestamp)
486 
                        .getTime());
3397 mandeep.dh 487 
            }
488 
 
489 
            if (endTimestamp != null && !endTimestamp.isEmpty()) {
490 
                searchFilter.setEndTimestamp(SDF.parse(endTimestamp).getTime());
491 
            }
492 
 
3422 mandeep.dh 493 
            if (id != null && !id.isEmpty()) {
494 
                searchFilter.setTicketId(Long.parseLong(id));
495 
            }
496 
 
3499 mandeep.dh 497 
            if (status != null && !status.isEmpty()) {
3972 mandeep.dh 498 
                searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
499 
                searchFilter.getTicketStatuses().add(TicketStatus.valueOf(status));
500 
                if (TicketStatus.OPEN.name().equals(status)) {
501 
                    searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
502 
                }
3499 mandeep.dh 503 
            }
504 
 
505 
            if (category != null && !category.isEmpty()) {
3546 mandeep.dh 506 
                searchFilter
507 
                        .setTicketCategory(TicketCategory.valueOf(category));
3499 mandeep.dh 508 
            }
509 
 
3546 mandeep.dh 510 
            crmServiceClient = new CRMClient().getClient();
3405 mandeep.dh 511 
            tickets = crmServiceClient.getTickets(searchFilter);
3137 mandeep.dh 512 
        } catch (TException e) {
513 
            String errorString = "Error getting tickets for "
514 
                    + currentAgentEmailId;
515 
            log.error(errorString, e);
516 
            addActionError(errorString);
517 
        }
518 
 
3405 mandeep.dh 519 
        return index();
3137 mandeep.dh 520 
    }
521 
 
522 
    public String getUnassignedTickets() {
523 
        try {
16244 manish.sha 524 
        	tickets = new ArrayList<Ticket>();
3546 mandeep.dh 525 
            crmServiceClient = new CRMClient().getClient();
16244 manish.sha 526 
            List<Ticket> unassignedTickets = crmServiceClient.getUnassignedTickets();
527 
            for(Ticket unassignedTicket: unassignedTickets){
528 
            	if(isSaholicAndProfitMandiAllowed()){
529 
            		tickets.add(unassignedTicket);
530 
            	}else if(isProfitMandiAgent()){
531 
            		if(profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
532 
            			tickets.add(unassignedTicket);
533 
            		}
534 
            	}else{
535 
            		if(!profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
536 
            			tickets.add(unassignedTicket);
537 
            		}
538 
            	}
539 
            }
3137 mandeep.dh 540 
        } catch (TException e) {
3339 mandeep.dh 541 
            String errorString = "Error getting tickets for "
542 
                    + currentAgentEmailId;
3137 mandeep.dh 543 
            log.error(errorString, e);
544 
            addActionError(errorString);
545 
        }
546 
 
3405 mandeep.dh 547 
        return index();
3137 mandeep.dh 548 
    }
549 
 
3405 mandeep.dh 550 
    public String update() {
551 
        try {
552 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
553 
                    .getId();
554 
 
3546 mandeep.dh 555 
            SearchFilter searchFilter = new SearchFilter();
556 
            searchFilter.setTicketId(Long.parseLong(id));
557 
            crmServiceClient = new CRMClient().getClient();
558 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3405 mandeep.dh 559 
            ticket.setDescription(description);
560 
            ticket.setPriority(TicketPriority.valueOf(priority));
561 
 
562 
            // Update when a ticket is closed!
3578 mandeep.dh 563 
            if (TicketStatus.CLOSED.name().equals(status) || TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
3546 mandeep.dh 564 
                if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())
565 
                        && pendingCODOrders(ticket.getCustomerId())) {
566 
                    addActionMessage("Cod orders pending for verification. Ticket can not be closed and its category cannot be changed.");
567 
                } else {
568 
                    ticket.setCategory(TicketCategory.valueOf(category));
569 
                    ticket.setStatus(TicketStatus.valueOf(status));
570 
                    ticket.setCloseDate(new Date().getTime());
571 
                }
3405 mandeep.dh 572 
            }
3546 mandeep.dh 573 
            else {
574 
                ticket.setCategory(TicketCategory.valueOf(category));
3578 mandeep.dh 575 
                ticket.setStatus(TicketStatus.valueOf(status));
3546 mandeep.dh 576 
            }
3405 mandeep.dh 577 
 
578 
            if (activityDescription == null || activityDescription.isEmpty()) {
4241 anupam.sin 579 
                activityDescription = "Ticket fields updated";
3405 mandeep.dh 580 
            }
581 
 
582 
            Activity activity = new Activity();
583 
            activity.setDescription(activityDescription);
584 
            activity.setType(ActivityType.valueOf(activityType));
3546 mandeep.dh 585 
            activity.setTicketPriority(ticket.getPriority());
586 
            activity.setTicketStatus(ticket.getStatus());
3405 mandeep.dh 587 
            activity.setCreatorId(creatorId);
3546 mandeep.dh 588 
            activity.setTicketCategory(ticket.getCategory());
589 
            activity.setTicketDescription(ticket.getDescription());
3405 mandeep.dh 590 
 
591 
            if (userId != null && !userId.isEmpty()) {
592 
                activity.setCustomerId(Long.parseLong(userId));
593 
            }
594 
 
4035 mandeep.dh 595 
            // Handling null values appropriately
596 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
597 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
598 
                        .getId();
599 
                ticket.setAssigneeId(assigneeId);
600 
                activity.setTicketAssigneeId(assigneeId);
601 
            }
602 
 
3405 mandeep.dh 603 
            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {
604 
                log.info("Sending mail");
605 
                Client helperClient = new HelperClient().getClient();
14882 manish.sha 606 
                if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
607 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
608 
	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
609 
	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
610 
                }else{
16524 manish.sha 611 
                	try{
16642 manish.sha 612 
                		sendMailToUser();
16524 manish.sha 613 
 
614 
                	} catch(Exception e){
16644 manish.sha 615 
                		log.info("Error while sending mail to user:- "+customerEmailId+" ticket Id:- "+ticket.getId());
16524 manish.sha 616 
                		log.error("Error while sending mail to user:- "+customerEmailId+" ticket Id:- "+ticket.getId(), e);
617 
                	}
618 
 
619 
                	/*activity.setUserEmailId(helperClient.saveUserEmailForSending(
14882 manish.sha 620 
	                        Arrays.asList(customerEmailId), CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
16524 manish.sha 621 
	                        subject, body, null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));*/
14882 manish.sha 622 
                }
3405 mandeep.dh 623 
 
4256 mandeep.dh 624 
                String plainTextbody = new Source(body).getTextExtractor().toString();
625 
 
3405 mandeep.dh 626 
                // We change activityType to OTHER when pop up box for email
627 
                // closes
628 
                activity.setDescription("Subject: " + subject + "\n\n"
4256 mandeep.dh 629 
                        + "Body: " + plainTextbody);
4206 mandeep.dh 630 
 
631 
                String activityDesc = activity.getDescription();
632 
                if (activityDesc.length() > CRMConstants.DESCRIPTION_MAX_WIDTH) {
633 
                    activityDesc = activityDesc.substring(0, CRMConstants.DESCRIPTION_MAX_WIDTH);
634 
                    activityDesc += "\n\nTHIS TEXT IS TRUNCATED. PLEASE VISIT INBOX TO SEE COMPLETE DETAILS.";
635 
                }
636 
 
637 
                activity.setDescription(activityDesc);
3405 mandeep.dh 638 
            }
639 
 
4020 mandeep.dh 640 
            if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
641 
                log.info("Sending escalation mail");
16244 manish.sha 642 
                if(escalate.startsWith("PM")){
643 
                	PMEscalationMatrix escalation = CRMConstants.PMEscalationMatrix.valueOf(escalate);
644 
                	List<Integer> escalationReceipients = escalation.getAgentIds();
645 
 
646 
                	List<String> toMailIds = new ArrayList<String>();
647 
                    for (Integer agentId : escalationReceipients) {
648 
                        toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
4020 mandeep.dh 649 
 
16244 manish.sha 650 
                        // Setting last agent as assignee
651 
                        ticket.setAssigneeId(agentId);
652 
                        activity.setTicketAssigneeId(agentId);
653 
                    }
4034 mandeep.dh 654 
 
16244 manish.sha 655 
                    Client helperClient = new HelperClient().getClient();
656 
                    String escalationMailSubject = createPMEscalationMailSubject(ticket, escalation);
657 
                    String escalationMailBody = createEscalationMailBody(ticket);
16402 manish.sha 658 
 
659 
                    if(profitMandiTicketCategoryList.contains(ticket.getCategory())){
4020 mandeep.dh 660 
 
16402 manish.sha 661 
	                    activity.setUserEmailId(helperClient.saveUserEmailForSending(
662 
	                            toMailIds, CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
663 
	                            escalationMailSubject, escalationMailBody,
664 
	                            null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
665 
                    }else{
666 
                    	activity.setUserEmailId(helperClient.saveUserEmailForSending(
667 
    	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
668 
    	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
669 
                    }
4020 mandeep.dh 670 
 
16244 manish.sha 671 
                    // We change activityType to OTHER when pop up box for email
672 
                    // closes
673 
                    activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
674 
                            + "Body: " + escalationMailBody);
675 
                }else{
676 
	                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
677 
	                List<Integer> escalationReceipients = escalation.getAgentIds();
678 
 
679 
	                List<String> toMailIds = new ArrayList<String>();
680 
	                for (Integer agentId : escalationReceipients) {
681 
	                    toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
682 
 
683 
	                    // Setting last agent as assignee
684 
	                    ticket.setAssigneeId(agentId);
685 
	                    activity.setTicketAssigneeId(agentId);
686 
	                }
687 
 
688 
	                Client helperClient = new HelperClient().getClient();
689 
	                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
690 
	                String escalationMailBody = createEscalationMailBody(ticket);
4020 mandeep.dh 691 
 
16244 manish.sha 692 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
693 
	                        toMailIds, CRMConstants.CRM_EMAIL_SENDOR,
694 
	                        escalationMailSubject, escalationMailBody,
695 
	                        null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
696 
 
697 
	                // We change activityType to OTHER when pop up box for email
698 
	                // closes
699 
	                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
700 
	                        + "Body: " + escalationMailBody);
701 
                }
4020 mandeep.dh 702 
            }
17080 manish.sha 703 
 
704 
            try{
705 
    	        if (ActivityType.RECEIVED_CALL_FROM_CUSTOMER.equals(activity.getType())) {
706 
    	        	String addTo[] = new String[]{"amit.sirohi@shop2020.in","rajneesh.arora@saholic.com"};
707 
 
708 
    	        	String commonDescription = "Received Call From Customer || Email Id- ";
709 
	        		if (customerEmailId != null && !customerEmailId.isEmpty()) {
710 
	        			commonDescription = commonDescription+customerEmailId;
711 
	        		}
712 
	        		if(customerMobileNumber != null
713 
	                        && !customerMobileNumber.isEmpty()) {
714 
	        			commonDescription = commonDescription+" & Mobile No:- "+customerMobileNumber;
715 
	        		}
716 
 
717 
    	        	sendMailToManagers(commonDescription, addTo, description);
718 
    	        }
719 
            }
720 
    	    catch(Exception e){
721 
    	    	e.printStackTrace();
722 
    	    }
4020 mandeep.dh 723 
 
3405 mandeep.dh 724 
            User user = null;
725 
            userContextServiceClient = new UserClient().getClient();
726 
            try {
727 
                if (customerName != null && !customerName.isEmpty()) {
728 
                    ticket.setCustomerName(customerName);
729 
                    activity.setCustomerName(customerName);
730 
                }
731 
 
732 
                if (customerEmailId != null && !customerEmailId.isEmpty()) {
733 
                    ticket.setCustomerEmailId(customerEmailId);
734 
                    activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 735 
                    user = userContextServiceClient
736 
                            .getUserByEmail(customerEmailId);
3405 mandeep.dh 737 
                }
738 
 
3546 mandeep.dh 739 
                if ((user == null || user.getUserId() == -1)
740 
                        && customerMobileNumber != null
741 
                        && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 742 
                    ticket.setCustomerMobileNumber(customerMobileNumber);
743 
                    activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 744 
                    user = userContextServiceClient.getUserByMobileNumber(Long
745 
                            .parseLong(customerMobileNumber));
3405 mandeep.dh 746 
                }
747 
            } catch (UserContextException e) {
748 
                log.error("Could not fetch user for: " + customerEmailId + " "
749 
                        + customerMobileNumber + " " + customerName, e);
750 
            }
3546 mandeep.dh 751 
 
3405 mandeep.dh 752 
            if (user != null && user.getUserId() != -1) {
753 
                ticket.setCustomerId(user.getUserId());
754 
                activity.setCustomerId(user.getUserId());
755 
            }
756 
 
757 
            crmServiceClient = new CRMClient().getClient();
758 
            crmServiceClient.updateTicket(ticket, activity);
759 
        } catch (TException e) {
760 
            log.error("Error while updating ticket", e);
761 
            return EXCEPTION;
762 
        } catch (HelperServiceException hse) {
763 
            log.error("Error while sending mail", hse);
764 
            return EXCEPTION;
765 
        }
766 
 
14882 manish.sha 767 
        return INDEX;
3405 mandeep.dh 768 
    }
769 
 
16244 manish.sha 770 
    private String createEscalationMailBody(Ticket ticket)
4020 mandeep.dh 771 
    {
772 
        return body + "<br />Please visit following URL to check ticket details.<br />" +
773 
            "http://cs.shop2020.in:8080/crm?ticketId=" + ticket.getId();
774 
    }
775 
 
776 
    private String createEscalationMailSubject(Ticket ticket,
777 
            EscalationMatrix escalation)
778 
    {
779 
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
780 
    }
16244 manish.sha 781 
 
782 
    private String createPMEscalationMailSubject(Ticket ticket,
783 
            PMEscalationMatrix escalation)
784 
    {
785 
        return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
786 
    }
4020 mandeep.dh 787 
 
3546 mandeep.dh 788 
    private boolean pendingCODOrders(long customerId) {
789 
        try {
790 
            log.info("Trying to fetch orders for " + customerId);
791 
            transactionServiceClient = new TransactionClient().getClient();
792 
            for (Order order : transactionServiceClient.getOrdersForCustomer(
793 
                    customerId, 0, 0,
4663 rajveer 794 
                    Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 795 
                log.info("Processing order: " + order.getId() + " with COD: " + order.isCod());
796 
                if (order.isCod()) {
797 
                    log.info("Returning true from pendingCODOrders() for " + customerId);
798 
                    return true;
799 
                }
800 
            }
801 
        } catch (TTransportException e) {
802 
            log.error("Error while creating thrift client", e);
803 
        } catch (TransactionServiceException e) {
804 
            log.error("Error fetching orders", e);
805 
        } catch (TException e) {
806 
            log.error("Error fetching orders", e);
807 
        }
808 
 
809 
        log.info("Returning false from pendingCODOrders() for " + customerId);
810 
        return false;
811 
    }
5791 anupam.sin 812 
 
813 
    public String extendExpiry() {
814 
        try {
815 
            log.info("order Id = " + orderId);
816 
            log.info("pickup : " + pickupExtension);
817 
            Attribute newAttribute = new Attribute();
818 
            List<Attribute> attributes = new ArrayList<Attribute>();
819 
            String extendedBy = "0";
820 
            transactionServiceClient = new TransactionClient().getClient();
821 
            attributes = transactionServiceClient.getAllAttributesForOrderId(Long.parseLong(orderId));
822 
            for (Attribute attribute : attributes) {
823 
                if (attribute.getName().equals("pickupExtension")) {
824 
                    extendedBy = attribute.getValue();
825 
                    break;
826 
                }
827 
            }
828 
            log.info("ATTR = " + attributes);
829 
            log.info("1");
830 
            if (extendedBy.equals("0")) {
831 
                newAttribute.setName("pickupExtension");
832 
                newAttribute.setValue(pickupExtension);
833 
                attributes.add(newAttribute);
834 
                log.info("2");
835 
            } else {
836 
                Long totalExtension = Long.parseLong(extendedBy) + Long.parseLong(pickupExtension);
837 
                for (Attribute attribute : attributes) {
838 
                    if (attribute.getName().equals("pickupExtension")) {
839 
                        attribute.setValue(totalExtension.toString());
840 
                        log.info("3");
841 
                    }
842 
                }
843 
            }
844 
            transactionServiceClient = new TransactionClient().getClient();
845 
            transactionServiceClient.setOrderAttributes(Long.parseLong(orderId), attributes);
5919 anupam.sin 846 
 
847 
            SearchFilter searchFilter = new SearchFilter();
848 
            searchFilter.setTicketId(Long.parseLong(id));
849 
            crmServiceClient = new CRMClient().getClient();
850 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
851 
 
852 
            // Inserting activity
853 
            Activity activity = new Activity();
854 
            activity.setDescription("Pickup extended by " + pickupExtension
855 
                    + " Days.");
856 
            activity.setType(ActivityType.OTHER);
857 
            activity.setTicketPriority(ticket.getPriority());
858 
            activity.setTicketStatus(ticket.getStatus());
859 
            activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
860 
            activity.setTicketCategory(ticket.getCategory());
861 
            activity.setTicketDescription(ticket.getDescription());
862 
            activity.setCustomerId(ticket.getCustomerId());
863 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
864 
 
865 
            crmServiceClient = new CRMClient().getClient();
866 
            crmServiceClient.updateTicket(ticket, activity);
867 
 
5917 anupam.sin 868 
            //transactionServiceClient = new TransactionClient().getClient();
869 
            //transactionServiceClient.enqueueExpiryExtensionEmail(orderId);
5791 anupam.sin 870 
        } catch (NumberFormatException e) {
871 
            e.printStackTrace();
872 
        } catch (TException e) {
873 
            e.printStackTrace();
874 
        }
5917 anupam.sin 875 
        return edit();
5791 anupam.sin 876 
    }
877 
 
878 
    public String getPickupExpiryDate(long id, long deliveryTimestamp) {
879 
        try {
880 
            log.info("orderID" + id);
881 
            log.info("Delivery Time : " + deliveryTimestamp);
882 
            Date deliveryDate = new Date(deliveryTimestamp);
883 
            Calendar cal = Calendar.getInstance();
884 
            cal.setTime(deliveryDate);
885 
 
886 
            log.info("Orig Del Date :" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
887 
 
888 
            cal.add(Calendar.DATE, 5);
889 
 
890 
            log.info("After adding 5 days" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
891 
 
892 
            transactionServiceClient = new TransactionClient().getClient();
893 
            List<Attribute> attributes = new ArrayList<Attribute>();
894 
            String extendedBy = "0";
895 
            attributes = transactionServiceClient.getAllAttributesForOrderId(id);
896 
            for (Attribute attribute : attributes) {
897 
                if (attribute.getName().equals("pickupExtension")) {
898 
                    extendedBy = attribute.getValue();
899 
                }
900 
            }
901 
            cal.add(Calendar.DATE, Integer.parseInt(extendedBy));
902 
 
903 
            log.info("Extended by" + extendedBy);
904 
 
905 
            log.info("Final : " + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
906 
 
907 
            SimpleDateFormat SDF = new SimpleDateFormat("dd MMM, yyyy");
908 
            return SDF.format(cal.getTime());
909 
 
910 
        } catch (NumberFormatException e) {
911 
            e.printStackTrace();
912 
        } catch (TException e) {
913 
            e.printStackTrace();
914 
        }
915 
        return "N/A";
916 
    }
3546 mandeep.dh 917 
 
4277 anupam.sin 918 
    public String updateOrderStatus() {
919 
        long creatorId;
920 
        OrderStatus orderStatusEnum = null;
921 
        try {
922 
            creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
923 
 
924 
            if(orderStatus.equals("DENY_CANCEL_REQUEST")) {
925 
                transactionServiceClient = new TransactionClient().getClient();
926 
                transactionServiceClient.markOrderCancellationRequestDenied(Long.parseLong(orderId));
927 
            }
3546 mandeep.dh 928 
 
4277 anupam.sin 929 
            else {
3546 mandeep.dh 930 
 
4277 anupam.sin 931 
                orderStatusEnum = OrderStatus.valueOf(orderStatus);
932 
                transactionServiceClient = new TransactionClient().getClient();
3578 mandeep.dh 933 
 
4277 anupam.sin 934 
                if (OrderStatus.SUBMITTED_FOR_PROCESSING.equals(orderStatusEnum)) {
935 
                    transactionServiceClient.verifyOrder(Long.parseLong(orderId));
5348 anupam.sin 936 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 937 
                }
4682 rajveer 938 
                else if (OrderStatus.COD_VERIFICATION_FAILED.equals(orderStatusEnum)) {
4277 anupam.sin 939 
                    transactionServiceClient.refundOrder(Long.parseLong(orderId), currentAgentEmailId, cancelReason);
5348 anupam.sin 940 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 941 
                }
942 
                else if (OrderStatus.CANCEL_REQUEST_CONFIRMED.equals(orderStatusEnum)) {
943 
                    transactionServiceClient.markOrderCancellationRequestConfirmed(Long.parseLong(orderId));
944 
                }
945 
                else {
946 
                    throw new UnsupportedOperationException("Cannot update status of orderId: " + orderId + " to: " + orderStatus);
947 
                }
948 
            }
949 
 
950 
            SearchFilter searchFilter = new SearchFilter();
951 
            searchFilter.setTicketId(Long.parseLong(id));
952 
            crmServiceClient = new CRMClient().getClient();
953 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3546 mandeep.dh 954 
 
4277 anupam.sin 955 
            // Inserting activity
956 
            Activity activity = new Activity();
957 
            activity.setDescription("Status updated for Order Id: " + orderId
958 
                    + " to " + orderStatus + ", Reason: " + cancelReason + body);
959 
            activity.setType(ActivityType.OTHER);
960 
            activity.setTicketPriority(ticket.getPriority());
961 
            activity.setTicketStatus(ticket.getStatus());
962 
            activity.setCreatorId(creatorId);
963 
            activity.setTicketCategory(ticket.getCategory());
964 
            activity.setTicketDescription(ticket.getDescription());
965 
            activity.setCustomerId(ticket.getCustomerId());
966 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
3546 mandeep.dh 967 
 
4277 anupam.sin 968 
            crmServiceClient = new CRMClient().getClient();
969 
            crmServiceClient.updateTicket(ticket, activity);
3546 mandeep.dh 970 
 
4277 anupam.sin 971 
        } catch (TException e) {
972 
            log.info("Thrift exception", e);
973 
        } catch (NumberFormatException e) {
974 
            log.info("Could not convert to long", e);
975 
        } catch (TransactionServiceException e) {
976 
            log.info("Transaction client exception", e);
977 
        }
978 
 
3546 mandeep.dh 979 
        return edit();
980 
    }
4277 anupam.sin 981 
 
3137 mandeep.dh 982 
    public User getUser(Long userId) {
983 
        User user = null;
984 
 
985 
        try {
3390 mandeep.dh 986 
            userContextServiceClient = new UserClient().getClient();
3137 mandeep.dh 987 
            user = userContextServiceClient.getUserById(userId);
988 
        } catch (UserContextException e) {
989 
            String errorString = "Could not fetch user for " + userId;
990 
            log.error(errorString, e);
991 
            addActionError(errorString);
992 
        } catch (TException e) {
993 
            String errorString = "Could not create client";
994 
            log.error(errorString, e);
995 
            addActionError(errorString);
996 
        }
997 
 
998 
        return user;
999 
    }
4267 anupam.sin 1000 
 
4438 anupam.sin 1001 
    public String allowPayment() {
1002 
        try {
1003 
            log.info("Allowing payment for paymentId = " + paymentId);
1004 
            transactionServiceClient = new TransactionClient().getClient();
1005 
            transactionServiceClient.markTransactionAsPaymentFlagRemoved(Long.parseLong(transactionId));
1006 
            if (id != null && !id.isEmpty()) {
1007 
                SearchFilter searchFilter = new SearchFilter();
1008 
                crmServiceClient = new CRMClient().getClient();
1009 
                searchFilter.setTicketId(Long.parseLong(id));
1010 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1011 
                // Inserting activity
1012 
                if(ticket != null) {
1013 
                    Activity activity = new Activity();
1014 
                    activity.setDescription("Flagged Payment allowed");
1015 
                    activity.setType(ActivityType.OTHER);
1016 
                    activity.setTicketPriority(ticket.getPriority());
1017 
                    activity.setTicketStatus(ticket.getStatus());
1018 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1019 
                    activity.setTicketCategory(ticket.getCategory());
1020 
                    activity.setTicketDescription(ticket.getDescription());
1021 
                    activity.setCustomerId(ticket.getCustomerId());
1022 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1023 
 
1024 
                    crmServiceClient = new CRMClient().getClient();
1025 
                    crmServiceClient.updateTicket(ticket, activity);
1026 
                }
1027 
            }
1028 
 
1029 
        } catch (TException e) {
1030 
            log.error("Error while getting tickets", e);
1031 
            return EXCEPTION;
1032 
        } catch (NumberFormatException e) {
1033 
            log.error("Invalid ticket Id", e);
1034 
            return EXCEPTION;
1035 
        } catch (TransactionServiceException e) {
1036 
            log.error("Error while marking transactions as Flag removed", e);
1037 
            return EXCEPTION;
1038 
        }
4267 anupam.sin 1039 
        return edit();
1040 
    }
1041 
 
4490 anupam.sin 1042 
    public String blockPayment() {
4438 anupam.sin 1043 
        try {
1044 
            log.info("Blocking payment for paymentId = " + paymentId);
1045 
            transactionServiceClient = new TransactionClient().getClient();
1046 
            transactionServiceClient.refundTransaction(Long.parseLong(transactionId), currentAgentEmailId, "FLAGGED_PAYMENT_CANCELLED");
1047 
            if (id != null && !id.isEmpty()) {
1048 
                SearchFilter searchFilter = new SearchFilter();
1049 
                crmServiceClient = new CRMClient().getClient();
1050 
                searchFilter.setTicketId(Long.parseLong(id));
1051 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1052 
                // Inserting activity
1053 
                if(ticket != null) {
1054 
                    Activity activity = new Activity();
1055 
                    activity.setDescription("Flagged Payment allowed");
1056 
                    activity.setType(ActivityType.OTHER);
1057 
                    activity.setTicketPriority(ticket.getPriority());
1058 
                    activity.setTicketStatus(ticket.getStatus());
1059 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1060 
                    activity.setTicketCategory(ticket.getCategory());
1061 
                    activity.setTicketDescription(ticket.getDescription());
1062 
                    activity.setCustomerId(ticket.getCustomerId());
1063 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1064 
 
1065 
                    crmServiceClient = new CRMClient().getClient();
1066 
                    crmServiceClient.updateTicket(ticket, activity);
1067 
                }
1068 
            }
1069 
 
1070 
        } catch (TException e) {
1071 
            log.error("Error while getting tickets", e);
1072 
            return EXCEPTION;
1073 
        } catch (NumberFormatException e) {
1074 
            log.error("Invalid ticket Id", e);
1075 
            return EXCEPTION;
1076 
        } catch (TransactionServiceException e) {
1077 
            log.error("Error while allowing flagged payment", e);
1078 
            return EXCEPTION;
1079 
        }
4267 anupam.sin 1080 
        return edit();
1081 
    }
4490 anupam.sin 1082 
 
1083 
    public String authorizeReturn() {
1084 
        try {
1085 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1086 
            boolean isReship = false;
1087 
            boolean fromStore  = false;
4490 anupam.sin 1088 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1089 
            if(premises.equals("store")) {
1090 
                fromStore = true;
1091 
            }
1092 
 
1093 
            if(closureType.equals("reship")) {
1094 
                isReship = true;
1095 
            }
1096 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1097 
            if (id != null && !id.isEmpty()) {
1098 
                SearchFilter searchFilter = new SearchFilter();
1099 
                crmServiceClient = new CRMClient().getClient();
1100 
                searchFilter.setTicketId(Long.parseLong(id));
1101 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1102 
                // Inserting activity
1103 
                if(ticket != null) {
1104 
                    Activity activity = new Activity();
1105 
                    activity.setDescription("Return Authorized");
1106 
                    activity.setType(ActivityType.OTHER);
1107 
                    activity.setTicketPriority(ticket.getPriority());
1108 
                    activity.setTicketStatus(ticket.getStatus());
1109 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1110 
                    activity.setTicketCategory(ticket.getCategory());
1111 
                    activity.setTicketDescription(ticket.getDescription());
1112 
                    activity.setCustomerId(ticket.getCustomerId());
1113 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
3137 mandeep.dh 1114 
 
4490 anupam.sin 1115 
                    crmServiceClient = new CRMClient().getClient();
1116 
                    crmServiceClient.updateTicket(ticket, activity);
1117 
                }
1118 
            }
1119 
 
1120 
        } catch (TException e) {
1121 
            log.error("Error while getting tickets", e);
1122 
            return EXCEPTION;
1123 
        } catch (NumberFormatException e) {
1124 
            log.error("Invalid ticket Id", e);
1125 
            return EXCEPTION;
1126 
        } catch (TransactionServiceException e) {
1127 
            log.error("Error while authorizing Return", e);
1128 
            return EXCEPTION;
1129 
        }
1130 
        return edit();
1131 
    }
1132 
 
1133 
    public String denyReturn() {
1134 
        try {
1135 
            log.info("Denying OrderId =" + orderId);
1136 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1137 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1138 
            if (id != null && !id.isEmpty()) {
1139 
                SearchFilter searchFilter = new SearchFilter();
1140 
                crmServiceClient = new CRMClient().getClient();
1141 
                searchFilter.setTicketId(Long.parseLong(id));
1142 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1143 
                // Inserting activity
1144 
                if(ticket != null) {
1145 
                    Activity activity = new Activity();
1146 
                    activity.setDescription("Return Denied");
1147 
                    activity.setType(ActivityType.OTHER);
1148 
                    activity.setTicketPriority(ticket.getPriority());
1149 
                    activity.setTicketStatus(ticket.getStatus());
1150 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1151 
                    activity.setTicketCategory(ticket.getCategory());
1152 
                    activity.setTicketDescription(ticket.getDescription());
1153 
                    activity.setCustomerId(ticket.getCustomerId());
1154 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1155 
 
1156 
                    crmServiceClient = new CRMClient().getClient();
1157 
                    crmServiceClient.updateTicket(ticket, activity);
1158 
                }
1159 
            }
1160 
 
1161 
        } catch (TException e) {
1162 
            log.error("Error while getting tickets", e);
1163 
            return EXCEPTION;
1164 
        } catch (NumberFormatException e) {
1165 
            log.error("Invalid ticket Id", e);
1166 
            return EXCEPTION;
1167 
        } catch (TransactionServiceException e) {
1168 
            log.error("Error while denying Return", e);
1169 
            return EXCEPTION;
1170 
        }
1171 
        return edit();
1172 
    }
1173 
 
1174 
    public String authorizeDOA() {
1175 
        try {
1176 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1177 
            boolean isReship = false;
1178 
            boolean fromStore  = false;
4490 anupam.sin 1179 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1180 
            if(premises.equals("store")) {
1181 
                fromStore = true;
1182 
            }
1183 
 
1184 
            if(closureType.equals("reship")) {
1185 
                isReship = true;
1186 
            }
1187 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1188 
            if (id != null && !id.isEmpty()) {
1189 
                SearchFilter searchFilter = new SearchFilter();
1190 
                crmServiceClient = new CRMClient().getClient();
1191 
                searchFilter.setTicketId(Long.parseLong(id));
1192 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1193 
                // Inserting activity
1194 
                if(ticket != null) {
1195 
                    Activity activity = new Activity();
1196 
                    activity.setDescription("DOA Authorized");
1197 
                    activity.setType(ActivityType.OTHER);
1198 
                    activity.setTicketPriority(ticket.getPriority());
1199 
                    activity.setTicketStatus(ticket.getStatus());
1200 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1201 
                    activity.setTicketCategory(ticket.getCategory());
1202 
                    activity.setTicketDescription(ticket.getDescription());
1203 
                    activity.setCustomerId(ticket.getCustomerId());
1204 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1205 
 
1206 
                    crmServiceClient = new CRMClient().getClient();
1207 
                    crmServiceClient.updateTicket(ticket, activity);
1208 
                }
1209 
            }
1210 
 
1211 
        } catch (TException e) {
1212 
            log.error("Error while getting tickets", e);
1213 
            return EXCEPTION;
1214 
        } catch (NumberFormatException e) {
1215 
            log.error("Invalid ticket Id", e);
1216 
            return EXCEPTION;
1217 
        } catch (TransactionServiceException e) {
1218 
            log.error("Error while authorizing DOA", e);
1219 
            return EXCEPTION;
1220 
        }
1221 
        return edit();
1222 
    }
1223 
 
1224 
    public String denyDOA() {
1225 
        try {
1226 
            log.info("Denying OrderId =" + orderId);
1227 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1228 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1229 
            if (id != null && !id.isEmpty()) {
1230 
                SearchFilter searchFilter = new SearchFilter();
1231 
                crmServiceClient = new CRMClient().getClient();
1232 
                searchFilter.setTicketId(Long.parseLong(id));
1233 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1234 
                // Inserting activity
1235 
                if(ticket != null) {
1236 
                    Activity activity = new Activity();
1237 
                    activity.setDescription("DOA Denied");
1238 
                    activity.setType(ActivityType.OTHER);
1239 
                    activity.setTicketPriority(ticket.getPriority());
1240 
                    activity.setTicketStatus(ticket.getStatus());
1241 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1242 
                    activity.setTicketCategory(ticket.getCategory());
1243 
                    activity.setTicketDescription(ticket.getDescription());
1244 
                    activity.setCustomerId(ticket.getCustomerId());
1245 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1246 
 
1247 
                    crmServiceClient = new CRMClient().getClient();
1248 
                    crmServiceClient.updateTicket(ticket, activity);
1249 
                }
1250 
            }
1251 
 
1252 
        } catch (TException e) {
1253 
            log.error("Error while getting tickets", e);
1254 
            return EXCEPTION;
1255 
        } catch (NumberFormatException e) {
1256 
            log.error("Invalid ticket Id", e);
1257 
            return EXCEPTION;
1258 
        } catch (TransactionServiceException e) {
1259 
            log.error("Error while denying DOA", e);
1260 
            return EXCEPTION;
1261 
        }
1262 
        return edit();
1263 
    }
5407 amar.kumar 1264 
 
14882 manish.sha 1265 
    public String loadProfitMandiTickets() throws ParseException {
1266 
    	try {
1267 
            SearchFilter searchFilter = new SearchFilter();
1268 
            searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
1269 
            searchFilter.getTicketStatuses().add(TicketStatus.OPEN);
1270 
            searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
1271 
            crmServiceClient = new CRMClient().getClient();
1272 
            tickets = new ArrayList<Ticket>();
16244 manish.sha 1273 
            searchFilter.setTicketCategoryList(profitMandiTicketCategoryList);
14882 manish.sha 1274 
            tickets.addAll(crmServiceClient.getTickets(searchFilter));
1275 
        } catch (TException e) {
1276 
            String errorString = "Error getting tickets for "
1277 
                    + currentAgentEmailId;
1278 
            log.error(errorString, e);
1279 
            addActionError(errorString);
1280 
        }
1281 
    	return index();
1282 
    }
1283 
 
5909 amar.kumar 1284 
    public String getAllOpenTickets() {
1285 
    	try {
1286 
    		ticketCategorycountMap= new HashMap<String, Long>();
1287 
            crmServiceClient = new CRMClient().getClient();
1288 
            ticketCategorycountMap = crmServiceClient.getOpenTicketsMap();
1289 
        } catch (TException e) {
1290 
            String errorString = "Error getting tickets for "
1291 
                    + currentAgentEmailId;
1292 
            log.error(errorString, e);
1293 
            addActionError(errorString);
1294 
        }
1295 
        return OPEN;
1296 
    }
1297 
 
5407 amar.kumar 1298 
    public double getCustomerTrustLevel(long userId) {
1299 
    	try {
1300 
			userContextServiceClient = new UserClient().getClient();
1301 
			return userContextServiceClient.getTrustLevel(userId);
1302 
		} catch (TException e) {
1303 
			log.info("Exception while getting trustLevel for " +
1304 
					"userId " + userId);
1305 
		}
1306 
		return 0;
1307 
    }
4490 anupam.sin 1308 
 
4020 mandeep.dh 1309 
    public EscalationMatrix[] getEscalationMatrix () {
1310 
        return CRMConstants.EscalationMatrix.values();
1311 
    }
16244 manish.sha 1312 
 
1313 
    public PMEscalationMatrix[] getPMEscalationMatrix () {
1314 
        return CRMConstants.PMEscalationMatrix.values();
1315 
    }
4020 mandeep.dh 1316 
 
3546 mandeep.dh 1317 
    public String getAddress(Order order) {
1318 
        return ModelUtils.extractAddressFromOrder(order);
1319 
    }
1320 
 
1321 
    public String getProductName(LineItem lineItem) {
4008 mandeep.dh 1322 
        return ModelUtils.extractProductNameFromLineItem(lineItem) + " " + lineItem.getColor();
3546 mandeep.dh 1323 
    }
1324 
 
3405 mandeep.dh 1325 
    public ActivityType[] getActivityTypes() {
1326 
        return ActivityType.values();
1327 
    }
1328 
 
1329 
    public TicketStatus[] getTicketStatuses() {
1330 
        return TicketStatus.values();
1331 
    }
1332 
 
3390 mandeep.dh 1333 
    public Agent getAgent(long agentId) throws TException {
1334 
        return CRMAuthorizingRealm.getAgent(agentId);
3137 mandeep.dh 1335 
    }
1336 
 
3339 mandeep.dh 1337 
    public List<Agent> getAllAgents() {
16244 manish.sha 1338 
    	List<Agent> allagents = CRMAuthorizingRealm.getAgents();
1339 
    	List<Agent> requiredAgents = new ArrayList<Agent>();
1340 
    	if(isSaholicAndProfitMandiAllowed()){
1341 
    		return allagents;
1342 
    	} else if(isProfitMandiAgent()){
1343 
    		for(Agent agent: allagents){
1344 
    			if(agent.isIs_pmCrmUser()){
1345 
    				requiredAgents.add(agent);
1346 
    			}
1347 
    		}
1348 
    		return requiredAgents;
1349 
    	} else{
1350 
    		for(Agent agent: allagents){
1351 
    			if(!agent.isIs_pmCrmUser()||agent.isIs_allAssignable()){
1352 
    				requiredAgents.add(agent);
1353 
    			}
1354 
    		}
1355 
    		return requiredAgents;
1356 
    	}
3339 mandeep.dh 1357 
    }
1358 
 
16248 manish.sha 1359 
    public List<TicketCategory> getTicketCategories() {
1360 
    	List<TicketCategory> allCategories = Arrays.asList(TicketCategory.values());
1361 
    	List<TicketCategory> requiredCategories = new ArrayList<TicketCategory>();
1362 
    	if(isSaholicAndProfitMandiAllowed()){
1363 
    		return allCategories;
1364 
    	}else if(isProfitMandiAgent()){
1365 
    		for(TicketCategory tkCategory: allCategories){
1366 
    			if(profitMandiTicketCategoryList.contains(tkCategory)){
1367 
    				requiredCategories.add(tkCategory);
1368 
    			}
1369 
    		}
1370 
    		return requiredCategories;
1371 
    	}else{
1372 
    		for(TicketCategory tkCategory: allCategories){
1373 
    			if(!profitMandiTicketCategoryList.contains(tkCategory)){
1374 
    				requiredCategories.add(tkCategory);
1375 
    			}
1376 
    		}
1377 
    		return requiredCategories;
1378 
    	}
3339 mandeep.dh 1379 
    }
16642 manish.sha 1380 
 
1381 
    private void sendMailToUser() throws SendGridException{
16645 manish.sha 1382 
    	log.info("Sending mail to user:- "+customerEmailId);
16642 manish.sha 1383 
    	SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
1384 
		SendGrid.Email email = new SendGrid.Email();
1385 
		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
1386 
		email.setFromName("ProfitMandi");
1387 
		email.addTo(customerEmailId);
1388 
		email.addBcc("backup@saholic.com");
1389 
		email.setSubject(subject);
16655 manish.sha 1390 
		email.setHtml(body);
16649 manish.sha 1391 
		log.info("Mail Body:- "+body);
16650 manish.sha 1392 
		sendgrid.send(email);
1393 
		log.info("Mail sent to user:- "+customerEmailId);
16642 manish.sha 1394 
    }
17080 manish.sha 1395 
 
1396 
    private void sendMailToManagers(String subject, String[] addTo, String body) throws SendGridException{
1397 
    	SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
1398 
		SendGrid.Email email = new SendGrid.Email();
1399 
		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
1400 
		email.setFromName("ProfitMandi");
1401 
		email.addTo(addTo);
1402 
		email.addBcc("backup@saholic.com");
1403 
		email.setSubject(subject);
1404 
		email.setHtml(body);
1405 
		log.info("Mail Body:- "+body);
1406 
		sendgrid.send(email);
1407 
		log.info("Mail sent to user:- "+addTo);
1408 
    }
3339 mandeep.dh 1409 
 
1410 
    public TicketPriority[] getTicketPriorities() {
1411 
        return TicketPriority.values();
1412 
    }
1413 
 
3137 mandeep.dh 1414 
    public List<Ticket> getTickets() {
1415 
        return tickets;
1416 
    }
1417 
 
1418 
    public void setTickets(List<Ticket> tickets) {
1419 
        this.tickets = tickets;
1420 
    }
3339 mandeep.dh 1421 
 
3405 mandeep.dh 1422 
    public String getCustomerEmailId() {
1423 
        return customerEmailId;
3339 mandeep.dh 1424 
    }
1425 
 
3405 mandeep.dh 1426 
    public void setCustomerEmailId(String customerEmailId) {
1427 
        this.customerEmailId = customerEmailId;
3339 mandeep.dh 1428 
    }
1429 
 
1430 
    public String getDescription() {
1431 
        return description;
1432 
    }
1433 
 
1434 
    public void setDescription(String description) {
1435 
        this.description = description;
1436 
    }
1437 
 
1438 
    public String getAssigneeEmailId() {
1439 
        return assigneeEmailId;
1440 
    }
1441 
 
1442 
    public void setAssigneeEmailId(String assigneeEmailId) {
1443 
        this.assigneeEmailId = assigneeEmailId;
1444 
    }
1445 
 
1446 
    public String getPriority() {
1447 
        return priority;
1448 
    }
1449 
 
1450 
    public void setPriority(String priority) {
1451 
        this.priority = priority;
1452 
    }
1453 
 
1454 
    public String getCategory() {
1455 
        return category;
1456 
    }
1457 
 
1458 
    public void setCategory(String category) {
1459 
        this.category = category;
1460 
    }
1461 
 
1462 
    public String getOrderId() {
1463 
        return orderId;
1464 
    }
1465 
 
1466 
    public void setOrderId(String orderId) {
1467 
        this.orderId = orderId;
1468 
    }
3397 mandeep.dh 1469 
 
1470 
    public String[] getAgentIds() {
1471 
        return agentIds;
1472 
    }
1473 
 
1474 
    public void setAgentIds(String[] agentIds) {
1475 
        this.agentIds = agentIds;
1476 
    }
1477 
 
1478 
    public String getStartTimestamp() {
1479 
        return startTimestamp;
1480 
    }
1481 
 
1482 
    public void setStartTimestamp(String startTimestamp) {
1483 
        this.startTimestamp = startTimestamp;
1484 
    }
1485 
 
1486 
    public String getEndTimestamp() {
1487 
        return endTimestamp;
1488 
    }
1489 
 
1490 
    public void setEndTimestamp(String endTimestamp) {
1491 
        this.endTimestamp = endTimestamp;
1492 
    }
3405 mandeep.dh 1493 
 
1494 
    public String getUserId() {
1495 
        return userId;
1496 
    }
1497 
 
1498 
    public void setUserId(String userId) {
1499 
        this.userId = userId;
1500 
    }
1501 
 
1502 
    public String getId() {
1503 
        return id;
1504 
    }
1505 
 
1506 
    public void setId(String id) {
1507 
        this.id = id;
1508 
    }
1509 
 
1510 
    public String getActivityDescription() {
1511 
        return activityDescription;
1512 
    }
1513 
 
1514 
    public void setActivityDescription(String activityDescription) {
1515 
        this.activityDescription = activityDescription;
1516 
    }
1517 
 
1518 
    public String getStatus() {
1519 
        return status;
1520 
    }
1521 
 
1522 
    public void setStatus(String status) {
1523 
        this.status = status;
1524 
    }
1525 
 
1526 
    public String getActivityType() {
1527 
        return activityType;
1528 
    }
1529 
 
1530 
    public void setActivityType(String activityType) {
1531 
        this.activityType = activityType;
1532 
    }
1533 
 
1534 
    public Ticket getTicket() {
1535 
        return ticket;
1536 
    }
1537 
 
1538 
    public void setTicket(Ticket ticket) {
1539 
        this.ticket = ticket;
1540 
    }
1541 
 
1542 
    public List<Activity> getActivities() {
1543 
        return activities;
1544 
    }
1545 
 
1546 
    public void setActivities(List<Activity> activities) {
1547 
        this.activities = activities;
1548 
    }
1549 
 
1550 
    public String getSubject() {
1551 
        return subject;
1552 
    }
1553 
 
1554 
    public void setSubject(String subject) {
1555 
        this.subject = subject;
1556 
    }
1557 
 
1558 
    public String getBody() {
1559 
        return body;
1560 
    }
1561 
 
1562 
    public void setBody(String body) {
1563 
        this.body = body;
1564 
    }
1565 
 
1566 
    public String getCustomerName() {
1567 
        return customerName;
1568 
    }
1569 
 
1570 
    public void setCustomerName(String customerName) {
1571 
        this.customerName = customerName;
1572 
    }
1573 
 
1574 
    public String getCustomerMobileNumber() {
1575 
        return customerMobileNumber;
1576 
    }
1577 
 
1578 
    public void setCustomerMobileNumber(String customerMobileNumber) {
1579 
        this.customerMobileNumber = customerMobileNumber;
1580 
    }
3546 mandeep.dh 1581 
 
1582 
    public User getUser() {
1583 
        return user;
1584 
    }
1585 
 
1586 
    public void setUser(User user) {
1587 
        this.user = user;
1588 
    }
1589 
 
1590 
    public String getOrderStatus() {
1591 
        return orderStatus;
1592 
    }
1593 
 
1594 
    public void setOrderStatus(String orderStatus) {
1595 
        this.orderStatus = orderStatus;
1596 
    }
1597 
 
1598 
    public List<Order> getOrders() {
1599 
        return orders;
1600 
    }
1601 
 
1602 
    public void setOrders(List<Order> orders) {
1603 
        this.orders = orders;
1604 
    }
4020 mandeep.dh 1605 
 
1606 
    public String getEscalate() {
1607 
        return escalate;
1608 
    }
1609 
 
1610 
    public void setEscalate(String escalate) {
1611 
        this.escalate = escalate;
1612 
    }
4241 anupam.sin 1613 
 
1614 
    public String getCancelReason() {
1615 
        return cancelReason;
1616 
    }
1617 
 
1618 
    public void setCancelReason(String cancelReason) {
1619 
        this.cancelReason = cancelReason;
1620 
    }
4267 anupam.sin 1621 
 
1622 
    public List<Payment> getPayments() {
1623 
        return payments;
1624 
    }
1625 
 
1626 
    public void setPayments(List<Payment> payments) {
1627 
        this.payments = payments;
1628 
    }
1629 
 
1630 
    public String getTransactionId() {
1631 
        return transactionId;
1632 
    }
1633 
 
1634 
    public void setTransactionId(String transactionId) {
1635 
        this.transactionId = transactionId;
1636 
    }
4438 anupam.sin 1637 
 
1638 
    public String getPaymentId() {
1639 
        return paymentId;
1640 
    }
1641 
 
1642 
    public void setPaymentId(String paymentId) {
1643 
        this.paymentId = paymentId;
1644 
    }
4490 anupam.sin 1645 
 
1646 
    public HashMap<String, String> getAllAttachmentsForTicket() {
1647 
        return allAttachmentsForTicket;
1648 
    }
1649 
 
1650 
    public void setAllAttachmentsForTicket(HashMap<String, String> allAttachmentsForTicket) {
1651 
        this.allAttachmentsForTicket = allAttachmentsForTicket;
1652 
    }
5791 anupam.sin 1653 
 
1654 
    public String getPickupExtension() {
1655 
        return pickupExtension;
1656 
    }
1657 
 
1658 
    public void setPickupExtension(String pickupExtension) {
1659 
        this.pickupExtension = pickupExtension;
1660 
    }
5909 amar.kumar 1661 
 
1662 
	public Map<String, Long> getTicketCategorycountMap() {
1663 
		return ticketCategorycountMap;
1664 
	}
1665 
 
1666 
	public void setTicketCategorycountMap(
1667 
			Map<String, Long> ticketCategorycountMap) {
1668 
		this.ticketCategorycountMap = ticketCategorycountMap;
1669 
	}
7645 anupam.sin 1670 
 
1671 
    public String getPremises() {
1672 
        return premises;
1673 
    }
1674 
 
1675 
    public void setPremises(String premises) {
1676 
        this.premises = premises;
1677 
    }
1678 
 
1679 
    public String getClosureType() {
1680 
        return closureType;
1681 
    }
1682 
 
1683 
    public void setClosureType(String closureType) {
1684 
        this.closureType = closureType;
1685 
    }
3137 mandeep.dh 1686 
}