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3137 mandeep.dh 1 
/**
2 
 *
3 
 */
4 
package in.shop2020.serving.controllers;
5 
 
3339 mandeep.dh 6 
import in.shop2020.crm.Activity;
7 
import in.shop2020.crm.ActivityType;
3137 mandeep.dh 8 
import in.shop2020.crm.Agent;
3390 mandeep.dh 9 
import in.shop2020.crm.SearchFilter;
3137 mandeep.dh 10 
import in.shop2020.crm.Ticket;
3339 mandeep.dh 11 
import in.shop2020.crm.TicketCategory;
12 
import in.shop2020.crm.TicketPriority;
3137 mandeep.dh 13 
import in.shop2020.crm.TicketStatus;
16524 manish.sha 14 
import in.shop2020.util.SendGrid;
5791 anupam.sin 15 
import in.shop2020.model.v1.order.Attribute;
3546 mandeep.dh 16 
import in.shop2020.model.v1.order.LineItem;
17 
import in.shop2020.model.v1.order.Order;
18 
import in.shop2020.model.v1.order.OrderStatus;
4267 anupam.sin 19 
import in.shop2020.model.v1.order.Transaction;
3546 mandeep.dh 20 
import in.shop2020.model.v1.order.TransactionServiceException;
4267 anupam.sin 21 
import in.shop2020.model.v1.order.TransactionStatus;
3137 mandeep.dh 22 
import in.shop2020.model.v1.user.User;
23 
import in.shop2020.model.v1.user.UserContextException;
3578 mandeep.dh 24 
import in.shop2020.payments.Payment;
25 
import in.shop2020.payments.PaymentException;
26 
import in.shop2020.payments.PaymentStatus;
3390 mandeep.dh 27 
import in.shop2020.serving.auth.CRMAuthorizingRealm;
28 
import in.shop2020.thrift.clients.CRMClient;
3405 mandeep.dh 29 
import in.shop2020.thrift.clients.HelperClient;
3578 mandeep.dh 30 
import in.shop2020.thrift.clients.PaymentClient;
3546 mandeep.dh 31 
import in.shop2020.thrift.clients.TransactionClient;
3390 mandeep.dh 32 
import in.shop2020.thrift.clients.UserClient;
3405 mandeep.dh 33 
import in.shop2020.util.CRMConstants;
4020 mandeep.dh 34 
import in.shop2020.util.CRMConstants.EscalationMatrix;
16244 manish.sha 35 
import in.shop2020.util.CRMConstants.PMEscalationMatrix;
3405 mandeep.dh 36 
import in.shop2020.utils.HelperService.Client;
37 
import in.shop2020.utils.HelperServiceException;
3546 mandeep.dh 38 
import in.shop2020.utils.ModelUtils;
3137 mandeep.dh 39 
 
5791 anupam.sin 40 
import java.text.DateFormat;
3397 mandeep.dh 41 
import java.text.ParseException;
5791 anupam.sin 42 
import java.text.SimpleDateFormat;
3137 mandeep.dh 43 
import java.util.ArrayList;
5791 anupam.sin 44 
import java.util.Arrays;
3578 mandeep.dh 45 
import java.util.Calendar;
3390 mandeep.dh 46 
import java.util.Collections;
3405 mandeep.dh 47 
import java.util.Date;
4490 anupam.sin 48 
import java.util.HashMap;
3137 mandeep.dh 49 
import java.util.List;
5909 amar.kumar 50 
import java.util.Map;
5791 anupam.sin 51 
import java.util.TimeZone;
3137 mandeep.dh 52 
 
4256 mandeep.dh 53 
import net.htmlparser.jericho.Source;
54 
 
3405 mandeep.dh 55 
import org.apache.shiro.SecurityUtils;
3137 mandeep.dh 56 
import org.apache.thrift.TException;
3546 mandeep.dh 57 
import org.apache.thrift.transport.TTransportException;
3137 mandeep.dh 58 
 
59 
/**
60 
 * @author mandeep
61 
 *
62 
 */
63 
public class TicketsController extends BaseController {
64 
 
65 
    /**
66 
     *
67 
     */
68 
    private static final long serialVersionUID = 1L;
69 
 
70 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
14882 manish.sha 71 
 
3405 mandeep.dh 72 
    private String            customerEmailId;
3339 mandeep.dh 73 
    private String            description;
74 
    private String            assigneeEmailId;
75 
    private String            priority;
76 
    private String            category;
77 
    private String            orderId;
3397 mandeep.dh 78 
    private String[]          agentIds;
79 
    private String            startTimestamp;
80 
    private String            endTimestamp;
3137 mandeep.dh 81 
 
3405 mandeep.dh 82 
    private String            userId;
83 
    private String            id;
84 
    private String            activityDescription;
85 
    private String            status;
86 
    private String            activityType;
87 
    private Ticket            ticket;
88 
    private List<Activity>    activities;
89 
    private String            subject;
90 
    private String            body;
91 
    private String            customerName;
92 
    private String            customerMobileNumber;
3546 mandeep.dh 93 
    private User              user;
94 
    private String            orderStatus;
95 
    private List<Order>       orders;
4267 anupam.sin 96 
    private List<Payment>     payments;
4020 mandeep.dh 97 
    private String            escalate;
4241 anupam.sin 98 
    private String            cancelReason;
4267 anupam.sin 99 
    private String            transactionId;
5791 anupam.sin 100 
    private String            pickupExtension;
5909 amar.kumar 101 
    private Map<String, Long> ticketCategorycountMap;
7645 anupam.sin 102 
    private String premises = "";
103 
    private String closureType = "";
4438 anupam.sin 104 
    private String paymentId;
16244 manish.sha 105 
    private List<Agent> 	  crmAgents = new ArrayList<Agent>();
106 
    private List<Agent>       pmAgents = new ArrayList<Agent>();
4438 anupam.sin 107 
 
4490 anupam.sin 108 
    private HashMap<String, String> allAttachmentsForTicket;
14882 manish.sha 109 
 
110 
    public static final List<TicketCategory> profitMandiTicketCategoryList = new ArrayList<TicketCategory>() {
111 
        {
112 
            add(TicketCategory.PROFITMANDI_CASHBACK);
113 
            add(TicketCategory.PROFITMANDI_FEEDBACK);
114 
            add(TicketCategory.PROFITMANDI_ORDER_NOT_SEEN);
115 
            add(TicketCategory.PROFITMANDI_RECHARGE_ISSUE);
116 
            add(TicketCategory.PROFITMANDI_OTHER);
117 
        }
118 
    };
4490 anupam.sin 119 
 
3405 mandeep.dh 120 
    public String index() {
121 
        try {
122 
            if (id != null && !id.isEmpty()) {
123 
                SearchFilter searchFilter = new SearchFilter();
124 
                crmServiceClient = new CRMClient().getClient();
125 
                searchFilter.setTicketId(Long.parseLong(id));
126 
                tickets = crmServiceClient.getTickets(searchFilter);
127 
            }
128 
        } catch (TException e) {
129 
            log.error("Error while getting tickets", e);
130 
            return EXCEPTION;
131 
        }
132 
 
133 
        return INDEX;
134 
    }
135 
 
136 
    public String edit() {
137 
        try {
138 
            long ticketId = Long.parseLong(id);
139 
            SearchFilter searchFilter = new SearchFilter();
140 
            searchFilter.setTicketId(ticketId);
141 
            crmServiceClient = new CRMClient().getClient();
142 
            ticket = crmServiceClient.getTickets(searchFilter).get(0);
143 
            activities = crmServiceClient.getActivities(searchFilter);
4490 anupam.sin 144 
            populateAttachments();
3405 mandeep.dh 145 
            subject = createSubjectString(ticket);
146 
 
147 
            if (ticket.isSetCustomerId()) {
148 
                userId = String.valueOf(ticket.getCustomerId());
3546 mandeep.dh 149 
                userContextServiceClient = new UserClient().getClient();
150 
 
151 
                try {
152 
                    user = userContextServiceClient.getUserById(ticket
153 
                            .getCustomerId());
154 
                } catch (UserContextException e) {
155 
                    log.error("Could not fetch user details", e);
156 
                }
3405 mandeep.dh 157 
            }
158 
 
159 
            customerEmailId = ticket.getCustomerEmailId();
4689 anupam.sin 160 
 
4277 anupam.sin 161 
            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
162 
                log.info("Fetching orders for " + ticket.getCustomerId());
163 
                orders = new ArrayList<Order>();
164 
                transactionServiceClient = new TransactionClient().getClient();
4689 anupam.sin 165 
                for (Order order : transactionServiceClient
166 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
167 
                                Collections.singletonList(OrderStatus.CANCEL_REQUEST_RECEIVED))) {
168 
                    log.info("Processing Order: " + order.getId());
4287 anupam.sin 169 
                    orders.add(order);
170 
                }
4277 anupam.sin 171 
            }
3546 mandeep.dh 172 
 
173 
            if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
174 
                log.info("Fetching orders for " + ticket.getCustomerId());
175 
                orders = new ArrayList<Order>();
176 
                transactionServiceClient = new TransactionClient().getClient();
177 
                for (Order order : transactionServiceClient
178 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
4663 rajveer 179 
                                Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 180 
                    log.info("Processing Order: " + order);
181 
                    if (order.isCod()) {
182 
                        orders.add(order);
183 
                    }
184 
                }
185 
            }
4689 anupam.sin 186 
 
4490 anupam.sin 187 
            if (TicketCategory.DOA_RECEIVED.equals(ticket.getCategory())) {
188 
                log.info("Fetching orders for " + ticket.getCustomerId());
189 
                orders = new ArrayList<Order>();
190 
                transactionServiceClient = new TransactionClient().getClient();
191 
                for (Order order : transactionServiceClient
192 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
193 
                                Collections.singletonList(OrderStatus.DOA_REQUEST_RECEIVED))) {
194 
                    log.info("Processing Order: " + order);
195 
                    if (order != null) {
196 
                        orders.add(order);
197 
                    }
198 
                }
199 
            }
4689 anupam.sin 200 
 
4490 anupam.sin 201 
            if (TicketCategory.RETURN_FORM.equals(ticket.getCategory())) {
202 
                log.info("Fetching orders for " + ticket.getCustomerId());
203 
                orders = new ArrayList<Order>();
204 
                transactionServiceClient = new TransactionClient().getClient();
205 
                for (Order order : transactionServiceClient
206 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
207 
                                Collections.singletonList(OrderStatus.RET_REQUEST_RECEIVED))) {
208 
                    log.info("Processing Order: " + order);
209 
                    if (order != null) {
210 
                        orders.add(order);
211 
                    }
212 
                }
213 
            }
3578 mandeep.dh 214 
 
4267 anupam.sin 215 
            if (TicketCategory.PAYMENT_FLAGGED.equals(ticket.getCategory())) {
216 
                log.info("Fetching orders for " + ticket.getCustomerId());
217 
                payments = new ArrayList<Payment>();
218 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
219 
                transactionServiceClient = new TransactionClient().getClient();
220 
                for (Transaction transaction : transactionServiceClient
221 
                        .getTransactionsForCustomer(ticket.getCustomerId(), 0, 0, TransactionStatus.FLAGGED)) {
222 
                    log.info("Processing Transaction: " + transaction);
223 
                    for ( Payment payment : paymentClient.getPaymentForTxnId(transaction.getId())) {
224 
                        if( payment.getStatus().equals(PaymentStatus.AUTHORIZED)) {
225 
                            payments.add(payment);
226 
                        }
227 
                    }
228 
                }
229 
            }
230 
 
3578 mandeep.dh 231 
            if (TicketCategory.FAILED_PAYMENTS.equals(ticket.getCategory())) {
232 
                log.info("Fetching orders for " + ticket.getCustomerId());
233 
                orders = new ArrayList<Order>();
234 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
235 
 
236 
                long failedTransactionId = -1;
237 
                long lastfailedTransactionTimestamp = -1;
238 
                for (Payment payment : paymentClient.getPaymentsForUser(ticket.getCustomerId(), 0, getTomorrow().getTime(), PaymentStatus.FAILED, 0)) {
239 
                    if (payment.getErrorTimestamp() > lastfailedTransactionTimestamp) {
240 
                        failedTransactionId = payment.getMerchantTxnId();
241 
                    }
242 
                }
243 
 
244 
                transactionServiceClient = new TransactionClient().getClient();
245 
                orders.addAll(transactionServiceClient.getOrdersForTransaction(failedTransactionId, ticket.getCustomerId()));
246 
            }
4008 mandeep.dh 247 
 
248 
            if (TicketCategory.DELAYED_DELIVERY.equals(ticket.getCategory())) {
249 
                log.info("Fetching orders for " + ticket.getCustomerId());
250 
                orders = new ArrayList<Order>();
251 
                transactionServiceClient = new TransactionClient().getClient();
252 
 
253 
                for (Order order : transactionServiceClient.getOrdersForCustomer(ticket.getCustomerId(), 0, 0, null)) {
254 
                    if (order.getExpected_delivery_time() > order.getPromised_delivery_time() && order.getExpected_delivery_time() > new Date().getTime()) {
255 
                        orders.add(order);
256 
                    }
257 
                }
258 
            }
5791 anupam.sin 259 
 
260 
            if (TicketCategory.STORE_PICKUP.equals(ticket.getCategory())) {
261 
                log.info("Fetching orders for " + ticket.getCustomerId());
262 
                orders = new ArrayList<Order>();
263 
                transactionServiceClient = new TransactionClient().getClient();
264 
                for (Order order : transactionServiceClient
265 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
266 
                                Collections.singletonList(OrderStatus.RECEIVED_AT_STORE))) {
267 
                    log.info("Processing Order: " + order.getId());
268 
                    orders.add(order);
269 
                }
270 
            }
271 
 
3405 mandeep.dh 272 
        } catch (TException e) {
3546 mandeep.dh 273 
            log.error("Error loading edit page", e);
274 
        } catch (NumberFormatException e) {
275 
            log.error("Error parsing orderId", e);
276 
        } catch (TransactionServiceException e) {
277 
            log.error("Error fetching orders for " + ticket.getCustomerId(), e);
3578 mandeep.dh 278 
        } catch (PaymentException e) {
279 
            log.error("Error fetching payments for " + ticket.getCustomerId(), e);
3405 mandeep.dh 280 
        }
281 
 
282 
        return EDIT;
283 
    }
284 
 
4490 anupam.sin 285 
    private void populateAttachments() {
286 
        allAttachmentsForTicket = new HashMap<String, String>();
287 
        for (Activity activity : activities) {
288 
            log.info("" + activity.getId());
289 
            String attachment = activity.getAttachments();
290 
            if (attachment != null && !attachment.isEmpty()) {
291 
                log.info("" + attachment);
292 
                String [] attachmentList = attachment.split(";");
293 
                for (String attachmentName : attachmentList) {
294 
                    if (attachmentName != null && !attachmentName.isEmpty()) {
295 
                        log.info("" + attachmentName);
296 
                        allAttachmentsForTicket.put(activity.getId() + "-" + attachmentName, attachmentName);
297 
                    }
298 
                }
299 
            }
300 
        }
301 
    }
302 
 
5791 anupam.sin 303 
    public static void main(String[] args) throws TException {
304 
        SearchFilter s = new SearchFilter();
305 
//      s.setTicketId(200l);
306 
//      s.setTicketAssigneeIds(null);
307 
//      s.setTicketAssigneeIds(new ArrayList<Long>());
308 
//      s.setActivityCreatorIds(Collections.singletonList(2l));
309 
//      s.setEndTimestamp(new Date());
310 
      //s.setTicketCategory(TicketCategory.STORE_PICKUP);
311 
      s.setTicketId((long) 51345);
312 
      in.shop2020.crm.CRMService.Client crmServiceClient = new CRMClient().getClient();
313 
      Ticket ticket = crmServiceClient.getTickets(s).get(0);
314 
      System.out.println(ticket.getCategory().name());
4490 anupam.sin 315 
    }
316 
 
3405 mandeep.dh 317 
    private String createSubjectString(Ticket ticket) {
14882 manish.sha 318 
    	if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
319 
	        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
320 
	                + " " + ticket.getCategory().name();
321 
    	}else{
322 
    		return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
323 
            + " " + ticket.getCategory().name();
324 
    	}
3405 mandeep.dh 325 
    }
326 
 
3578 mandeep.dh 327 
    private Date getTomorrow() {
328 
        Calendar calendar = Calendar.getInstance();
329 
        calendar.setTime(new Date());
330 
        calendar.add(Calendar.DAY_OF_MONTH, 1);
331 
        return calendar.getTime();
332 
    }
333 
 
3339 mandeep.dh 334 
    public String create() {
335 
        try {
3546 mandeep.dh 336 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
337 
                    .getId();
3339 mandeep.dh 338 
            Ticket ticket = new Ticket();
339 
            ticket.setDescription(description);
340 
            ticket.setCreatorId(creatorId);
341 
            ticket.setStatus(TicketStatus.OPEN);
342 
            ticket.setPriority(TicketPriority.valueOf(priority));
343 
            ticket.setCategory(TicketCategory.valueOf(category));
344 
 
345 
            Activity activity = new Activity();
346 
            activity.setDescription("Creating Ticket");
347 
            activity.setType(ActivityType.OTHER);
348 
            activity.setTicketPriority(TicketPriority.valueOf(priority));
349 
            activity.setTicketStatus(TicketStatus.OPEN);
350 
            activity.setCreatorId(creatorId);
351 
            activity.setTicketCategory(TicketCategory.valueOf(category));
352 
            activity.setTicketDescription(description);
353 
 
354 
            if (orderId != null && !orderId.isEmpty()) {
355 
                ticket.setOrderId(Long.parseLong(orderId));
356 
            }
4490 anupam.sin 357 
 
358 
            if (TicketCategory.valueOf(category) == TicketCategory.DOA_RECEIVED) {
359 
                transactionServiceClient = new TransactionClient().getClient();
360 
                if (!transactionServiceClient.markOrderDoaRequestReceived(Long.parseLong(orderId))) {
361 
                    throw new Exception("Order cannot be marked as DOA Received");
362 
                }
363 
                log.info("" + userId);
364 
 
365 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
366 
                log.info("In order table id is : " + order.getCustomer_id());
367 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
368 
                    throw new Exception("This order is not associated with this user Id");
369 
                }
370 
            }
371 
 
372 
            if (TicketCategory.valueOf(category) == TicketCategory.RETURN_FORM) {
373 
                transactionServiceClient = new TransactionClient().getClient();
374 
                if (!transactionServiceClient.markOrderReturnRequestReceived(Long.parseLong(orderId))) {
375 
                    throw new Exception("Order cannot be marked as Return Requested");
376 
                }
377 
                log.info("" + userId);
378 
 
379 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
380 
                log.info("In order table id is : " + order.getCustomer_id());
381 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
382 
                    throw new Exception("This order is not associated with this user Id");
383 
                }
384 
            }
4681 amar.kumar 385 
            if(body!=null && !body.isEmpty()){
386 
            	String plainTextbody = new Source(body).getTextExtractor().toString();
387 
            	ticket.setDescription(description + " : " + plainTextbody);
388 
            }
4490 anupam.sin 389 
 
3405 mandeep.dh 390 
            if (userId != null && !userId.isEmpty()) {
391 
                ticket.setCustomerId(Long.parseLong(userId));
392 
                activity.setCustomerId(Long.parseLong(userId));
3546 mandeep.dh 393 
            } else {
3390 mandeep.dh 394 
                User user = null;
395 
                userContextServiceClient = new UserClient().getClient();
396 
                try {
3405 mandeep.dh 397 
                    if (customerName != null && !customerName.isEmpty()) {
398 
                        ticket.setCustomerName(customerName);
399 
                        activity.setCustomerName(customerName);
400 
                    }
401 
 
402 
                    if (customerEmailId != null && !customerEmailId.isEmpty()) {
403 
                        ticket.setCustomerEmailId(customerEmailId);
404 
                        activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 405 
                        user = userContextServiceClient
406 
                                .getUserByEmail(customerEmailId);
3405 mandeep.dh 407 
                    }
408 
 
3546 mandeep.dh 409 
                    if ((user == null || user.getUserId() == -1)
410 
                            && customerMobileNumber != null
411 
                            && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 412 
                        ticket.setCustomerMobileNumber(customerMobileNumber);
413 
                        activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 414 
                        user = userContextServiceClient
415 
                                .getUserByMobileNumber(Long
416 
                                        .parseLong(customerMobileNumber));
3405 mandeep.dh 417 
                    }
3390 mandeep.dh 418 
                } catch (UserContextException e) {
3546 mandeep.dh 419 
                    log.error("Could not fetch user for: " + customerEmailId
420 
                            + " " + customerMobileNumber + " " + customerName,
421 
                            e);
3390 mandeep.dh 422 
                }
3546 mandeep.dh 423 
 
3390 mandeep.dh 424 
                if (user != null && user.getUserId() != -1) {
425 
                    ticket.setCustomerId(user.getUserId());
426 
                    activity.setCustomerId(user.getUserId());
427 
                }
3339 mandeep.dh 428 
            }
429 
 
430 
            // handling null values appropriately
431 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
3546 mandeep.dh 432 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
433 
                        .getId();
3339 mandeep.dh 434 
                ticket.setAssigneeId(assigneeId);
435 
                activity.setTicketAssigneeId(assigneeId);
436 
            }
437 
 
3546 mandeep.dh 438 
            crmServiceClient = new CRMClient().getClient();
439 
            id = String
440 
                    .valueOf(crmServiceClient.insertTicket(ticket, activity));
3339 mandeep.dh 441 
        } catch (TException e) {
442 
            log.error("Error while creating ticket", e);
443 
            return EXCEPTION;
4490 anupam.sin 444 
        } catch (NumberFormatException e) {
445 
            log.error("Error while parsing Order Id", e);
446 
            return EXCEPTION;
447 
        } catch (TransactionServiceException e) {
448 
            log.error("Error while updating order status", e);
449 
            return EXCEPTION;
450 
        } catch (Exception e) {
451 
            log.error(e.getMessage());
452 
            return EXCEPTION;
3339 mandeep.dh 453 
        }
454 
 
3405 mandeep.dh 455 
        return index();
3339 mandeep.dh 456 
    }
457 
 
3405 mandeep.dh 458 
    public boolean isAssigneeEditable() {
8847 manish.sha 459 
        return (SecurityUtils.getSubject().hasRole("TeamLead") || SecurityUtils.getSubject().hasRole("Outbound"));
3405 mandeep.dh 460 
    }
461 
 
3397 mandeep.dh 462 
    public String searchTickets() throws ParseException {
3137 mandeep.dh 463 
        try {
3397 mandeep.dh 464 
            SearchFilter searchFilter = new SearchFilter();
3405 mandeep.dh 465 
            if (userId != null && !userId.isEmpty()) {
466 
                searchFilter.setCustomerId(Long.parseLong(userId));
467 
            }
468 
 
3397 mandeep.dh 469 
            if (agentIds != null && agentIds.length != 0) {
470 
                searchFilter.setTicketAssigneeIds(new ArrayList<Long>());
471 
                for (String agentId : agentIds) {
3546 mandeep.dh 472 
                    searchFilter.getTicketAssigneeIds().add(
473 
                            CRMAuthorizingRealm.getAgent(agentId).getId());
3397 mandeep.dh 474 
                }
475 
            }
7595 kshitij.so 476 
 
477 
            //Start:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
478 
            if(customerMobileNumber!=null && !customerMobileNumber.isEmpty()){
479 
            	searchFilter.setCustomerMobileNumber(customerMobileNumber);
480 
            }
481 
            //End:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
482 
 
3397 mandeep.dh 483 
            if (startTimestamp != null && !startTimestamp.isEmpty()) {
3546 mandeep.dh 484 
                searchFilter.setStartTimestamp(SDF.parse(startTimestamp)
485 
                        .getTime());
3397 mandeep.dh 486 
            }
487 
 
488 
            if (endTimestamp != null && !endTimestamp.isEmpty()) {
489 
                searchFilter.setEndTimestamp(SDF.parse(endTimestamp).getTime());
490 
            }
491 
 
3422 mandeep.dh 492 
            if (id != null && !id.isEmpty()) {
493 
                searchFilter.setTicketId(Long.parseLong(id));
494 
            }
495 
 
3499 mandeep.dh 496 
            if (status != null && !status.isEmpty()) {
3972 mandeep.dh 497 
                searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
498 
                searchFilter.getTicketStatuses().add(TicketStatus.valueOf(status));
499 
                if (TicketStatus.OPEN.name().equals(status)) {
500 
                    searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
501 
                }
3499 mandeep.dh 502 
            }
503 
 
504 
            if (category != null && !category.isEmpty()) {
3546 mandeep.dh 505 
                searchFilter
506 
                        .setTicketCategory(TicketCategory.valueOf(category));
3499 mandeep.dh 507 
            }
508 
 
3546 mandeep.dh 509 
            crmServiceClient = new CRMClient().getClient();
3405 mandeep.dh 510 
            tickets = crmServiceClient.getTickets(searchFilter);
3137 mandeep.dh 511 
        } catch (TException e) {
512 
            String errorString = "Error getting tickets for "
513 
                    + currentAgentEmailId;
514 
            log.error(errorString, e);
515 
            addActionError(errorString);
516 
        }
517 
 
3405 mandeep.dh 518 
        return index();
3137 mandeep.dh 519 
    }
520 
 
521 
    public String getUnassignedTickets() {
522 
        try {
16244 manish.sha 523 
        	tickets = new ArrayList<Ticket>();
3546 mandeep.dh 524 
            crmServiceClient = new CRMClient().getClient();
16244 manish.sha 525 
            List<Ticket> unassignedTickets = crmServiceClient.getUnassignedTickets();
526 
            for(Ticket unassignedTicket: unassignedTickets){
527 
            	if(isSaholicAndProfitMandiAllowed()){
528 
            		tickets.add(unassignedTicket);
529 
            	}else if(isProfitMandiAgent()){
530 
            		if(profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
531 
            			tickets.add(unassignedTicket);
532 
            		}
533 
            	}else{
534 
            		if(!profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
535 
            			tickets.add(unassignedTicket);
536 
            		}
537 
            	}
538 
            }
3137 mandeep.dh 539 
        } catch (TException e) {
3339 mandeep.dh 540 
            String errorString = "Error getting tickets for "
541 
                    + currentAgentEmailId;
3137 mandeep.dh 542 
            log.error(errorString, e);
543 
            addActionError(errorString);
544 
        }
545 
 
3405 mandeep.dh 546 
        return index();
3137 mandeep.dh 547 
    }
548 
 
3405 mandeep.dh 549 
    public String update() {
550 
        try {
551 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
552 
                    .getId();
553 
 
3546 mandeep.dh 554 
            SearchFilter searchFilter = new SearchFilter();
555 
            searchFilter.setTicketId(Long.parseLong(id));
556 
            crmServiceClient = new CRMClient().getClient();
557 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3405 mandeep.dh 558 
            ticket.setDescription(description);
559 
            ticket.setPriority(TicketPriority.valueOf(priority));
560 
 
561 
            // Update when a ticket is closed!
3578 mandeep.dh 562 
            if (TicketStatus.CLOSED.name().equals(status) || TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
3546 mandeep.dh 563 
                if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())
564 
                        && pendingCODOrders(ticket.getCustomerId())) {
565 
                    addActionMessage("Cod orders pending for verification. Ticket can not be closed and its category cannot be changed.");
566 
                } else {
567 
                    ticket.setCategory(TicketCategory.valueOf(category));
568 
                    ticket.setStatus(TicketStatus.valueOf(status));
569 
                    ticket.setCloseDate(new Date().getTime());
570 
                }
3405 mandeep.dh 571 
            }
3546 mandeep.dh 572 
            else {
573 
                ticket.setCategory(TicketCategory.valueOf(category));
3578 mandeep.dh 574 
                ticket.setStatus(TicketStatus.valueOf(status));
3546 mandeep.dh 575 
            }
3405 mandeep.dh 576 
 
577 
            if (activityDescription == null || activityDescription.isEmpty()) {
4241 anupam.sin 578 
                activityDescription = "Ticket fields updated";
3405 mandeep.dh 579 
            }
580 
 
581 
            Activity activity = new Activity();
582 
            activity.setDescription(activityDescription);
583 
            activity.setType(ActivityType.valueOf(activityType));
3546 mandeep.dh 584 
            activity.setTicketPriority(ticket.getPriority());
585 
            activity.setTicketStatus(ticket.getStatus());
3405 mandeep.dh 586 
            activity.setCreatorId(creatorId);
3546 mandeep.dh 587 
            activity.setTicketCategory(ticket.getCategory());
588 
            activity.setTicketDescription(ticket.getDescription());
3405 mandeep.dh 589 
 
590 
            if (userId != null && !userId.isEmpty()) {
591 
                activity.setCustomerId(Long.parseLong(userId));
592 
            }
593 
 
4035 mandeep.dh 594 
            // Handling null values appropriately
595 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
596 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
597 
                        .getId();
598 
                ticket.setAssigneeId(assigneeId);
599 
                activity.setTicketAssigneeId(assigneeId);
600 
            }
601 
 
3405 mandeep.dh 602 
            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {
603 
                log.info("Sending mail");
604 
                Client helperClient = new HelperClient().getClient();
14882 manish.sha 605 
                if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
606 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
607 
	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
608 
	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
609 
                }else{
16524 manish.sha 610 
                	try{
611 
                		SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
612 
                		SendGrid.Email email = new SendGrid.Email();
613 
                		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
16530 manish.sha 614 
                		email.setFromName("ProfitMandi");
16524 manish.sha 615 
                		email.addTo(customerEmailId);
616 
                		email.addBcc("backup@saholic.com");
617 
                		email.setSubject(subject);
16532 manish.sha 618 
                		email.setHtml("<pre>"+body+"<pre>");
16524 manish.sha 619 
                		sendgrid.send(email);
620 
 
621 
                	} catch(Exception e){
622 
                		log.error("Error while sending mail to user:- "+customerEmailId+" ticket Id:- "+ticket.getId(), e);
623 
                	}
624 
 
625 
                	/*activity.setUserEmailId(helperClient.saveUserEmailForSending(
14882 manish.sha 626 
	                        Arrays.asList(customerEmailId), CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
16524 manish.sha 627 
	                        subject, body, null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));*/
14882 manish.sha 628 
                }
3405 mandeep.dh 629 
 
4256 mandeep.dh 630 
                String plainTextbody = new Source(body).getTextExtractor().toString();
631 
 
3405 mandeep.dh 632 
                // We change activityType to OTHER when pop up box for email
633 
                // closes
634 
                activity.setDescription("Subject: " + subject + "\n\n"
4256 mandeep.dh 635 
                        + "Body: " + plainTextbody);
4206 mandeep.dh 636 
 
637 
                String activityDesc = activity.getDescription();
638 
                if (activityDesc.length() > CRMConstants.DESCRIPTION_MAX_WIDTH) {
639 
                    activityDesc = activityDesc.substring(0, CRMConstants.DESCRIPTION_MAX_WIDTH);
640 
                    activityDesc += "\n\nTHIS TEXT IS TRUNCATED. PLEASE VISIT INBOX TO SEE COMPLETE DETAILS.";
641 
                }
642 
 
643 
                activity.setDescription(activityDesc);
3405 mandeep.dh 644 
            }
645 
 
4020 mandeep.dh 646 
            if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
647 
                log.info("Sending escalation mail");
16244 manish.sha 648 
                if(escalate.startsWith("PM")){
649 
                	PMEscalationMatrix escalation = CRMConstants.PMEscalationMatrix.valueOf(escalate);
650 
                	List<Integer> escalationReceipients = escalation.getAgentIds();
651 
 
652 
                	List<String> toMailIds = new ArrayList<String>();
653 
                    for (Integer agentId : escalationReceipients) {
654 
                        toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
4020 mandeep.dh 655 
 
16244 manish.sha 656 
                        // Setting last agent as assignee
657 
                        ticket.setAssigneeId(agentId);
658 
                        activity.setTicketAssigneeId(agentId);
659 
                    }
4034 mandeep.dh 660 
 
16244 manish.sha 661 
                    Client helperClient = new HelperClient().getClient();
662 
                    String escalationMailSubject = createPMEscalationMailSubject(ticket, escalation);
663 
                    String escalationMailBody = createEscalationMailBody(ticket);
16402 manish.sha 664 
 
665 
                    if(profitMandiTicketCategoryList.contains(ticket.getCategory())){
4020 mandeep.dh 666 
 
16402 manish.sha 667 
	                    activity.setUserEmailId(helperClient.saveUserEmailForSending(
668 
	                            toMailIds, CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
669 
	                            escalationMailSubject, escalationMailBody,
670 
	                            null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
671 
                    }else{
672 
                    	activity.setUserEmailId(helperClient.saveUserEmailForSending(
673 
    	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
674 
    	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
675 
                    }
4020 mandeep.dh 676 
 
16244 manish.sha 677 
                    // We change activityType to OTHER when pop up box for email
678 
                    // closes
679 
                    activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
680 
                            + "Body: " + escalationMailBody);
681 
                }else{
682 
	                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
683 
	                List<Integer> escalationReceipients = escalation.getAgentIds();
684 
 
685 
	                List<String> toMailIds = new ArrayList<String>();
686 
	                for (Integer agentId : escalationReceipients) {
687 
	                    toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
688 
 
689 
	                    // Setting last agent as assignee
690 
	                    ticket.setAssigneeId(agentId);
691 
	                    activity.setTicketAssigneeId(agentId);
692 
	                }
693 
 
694 
	                Client helperClient = new HelperClient().getClient();
695 
	                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
696 
	                String escalationMailBody = createEscalationMailBody(ticket);
4020 mandeep.dh 697 
 
16244 manish.sha 698 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
699 
	                        toMailIds, CRMConstants.CRM_EMAIL_SENDOR,
700 
	                        escalationMailSubject, escalationMailBody,
701 
	                        null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
702 
 
703 
	                // We change activityType to OTHER when pop up box for email
704 
	                // closes
705 
	                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
706 
	                        + "Body: " + escalationMailBody);
707 
                }
4020 mandeep.dh 708 
            }
709 
 
3405 mandeep.dh 710 
            User user = null;
711 
            userContextServiceClient = new UserClient().getClient();
712 
            try {
713 
                if (customerName != null && !customerName.isEmpty()) {
714 
                    ticket.setCustomerName(customerName);
715 
                    activity.setCustomerName(customerName);
716 
                }
717 
 
718 
                if (customerEmailId != null && !customerEmailId.isEmpty()) {
719 
                    ticket.setCustomerEmailId(customerEmailId);
720 
                    activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 721 
                    user = userContextServiceClient
722 
                            .getUserByEmail(customerEmailId);
3405 mandeep.dh 723 
                }
724 
 
3546 mandeep.dh 725 
                if ((user == null || user.getUserId() == -1)
726 
                        && customerMobileNumber != null
727 
                        && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 728 
                    ticket.setCustomerMobileNumber(customerMobileNumber);
729 
                    activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 730 
                    user = userContextServiceClient.getUserByMobileNumber(Long
731 
                            .parseLong(customerMobileNumber));
3405 mandeep.dh 732 
                }
733 
            } catch (UserContextException e) {
734 
                log.error("Could not fetch user for: " + customerEmailId + " "
735 
                        + customerMobileNumber + " " + customerName, e);
736 
            }
3546 mandeep.dh 737 
 
3405 mandeep.dh 738 
            if (user != null && user.getUserId() != -1) {
739 
                ticket.setCustomerId(user.getUserId());
740 
                activity.setCustomerId(user.getUserId());
741 
            }
742 
 
743 
            crmServiceClient = new CRMClient().getClient();
744 
            crmServiceClient.updateTicket(ticket, activity);
745 
        } catch (TException e) {
746 
            log.error("Error while updating ticket", e);
747 
            return EXCEPTION;
748 
        } catch (HelperServiceException hse) {
749 
            log.error("Error while sending mail", hse);
750 
            return EXCEPTION;
751 
        }
752 
 
14882 manish.sha 753 
        return INDEX;
3405 mandeep.dh 754 
    }
755 
 
16244 manish.sha 756 
    private String createEscalationMailBody(Ticket ticket)
4020 mandeep.dh 757 
    {
758 
        return body + "<br />Please visit following URL to check ticket details.<br />" +
759 
            "http://cs.shop2020.in:8080/crm?ticketId=" + ticket.getId();
760 
    }
761 
 
762 
    private String createEscalationMailSubject(Ticket ticket,
763 
            EscalationMatrix escalation)
764 
    {
765 
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
766 
    }
16244 manish.sha 767 
 
768 
    private String createPMEscalationMailSubject(Ticket ticket,
769 
            PMEscalationMatrix escalation)
770 
    {
771 
        return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
772 
    }
4020 mandeep.dh 773 
 
3546 mandeep.dh 774 
    private boolean pendingCODOrders(long customerId) {
775 
        try {
776 
            log.info("Trying to fetch orders for " + customerId);
777 
            transactionServiceClient = new TransactionClient().getClient();
778 
            for (Order order : transactionServiceClient.getOrdersForCustomer(
779 
                    customerId, 0, 0,
4663 rajveer 780 
                    Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 781 
                log.info("Processing order: " + order.getId() + " with COD: " + order.isCod());
782 
                if (order.isCod()) {
783 
                    log.info("Returning true from pendingCODOrders() for " + customerId);
784 
                    return true;
785 
                }
786 
            }
787 
        } catch (TTransportException e) {
788 
            log.error("Error while creating thrift client", e);
789 
        } catch (TransactionServiceException e) {
790 
            log.error("Error fetching orders", e);
791 
        } catch (TException e) {
792 
            log.error("Error fetching orders", e);
793 
        }
794 
 
795 
        log.info("Returning false from pendingCODOrders() for " + customerId);
796 
        return false;
797 
    }
5791 anupam.sin 798 
 
799 
    public String extendExpiry() {
800 
        try {
801 
            log.info("order Id = " + orderId);
802 
            log.info("pickup : " + pickupExtension);
803 
            Attribute newAttribute = new Attribute();
804 
            List<Attribute> attributes = new ArrayList<Attribute>();
805 
            String extendedBy = "0";
806 
            transactionServiceClient = new TransactionClient().getClient();
807 
            attributes = transactionServiceClient.getAllAttributesForOrderId(Long.parseLong(orderId));
808 
            for (Attribute attribute : attributes) {
809 
                if (attribute.getName().equals("pickupExtension")) {
810 
                    extendedBy = attribute.getValue();
811 
                    break;
812 
                }
813 
            }
814 
            log.info("ATTR = " + attributes);
815 
            log.info("1");
816 
            if (extendedBy.equals("0")) {
817 
                newAttribute.setName("pickupExtension");
818 
                newAttribute.setValue(pickupExtension);
819 
                attributes.add(newAttribute);
820 
                log.info("2");
821 
            } else {
822 
                Long totalExtension = Long.parseLong(extendedBy) + Long.parseLong(pickupExtension);
823 
                for (Attribute attribute : attributes) {
824 
                    if (attribute.getName().equals("pickupExtension")) {
825 
                        attribute.setValue(totalExtension.toString());
826 
                        log.info("3");
827 
                    }
828 
                }
829 
            }
830 
            transactionServiceClient = new TransactionClient().getClient();
831 
            transactionServiceClient.setOrderAttributes(Long.parseLong(orderId), attributes);
5919 anupam.sin 832 
 
833 
            SearchFilter searchFilter = new SearchFilter();
834 
            searchFilter.setTicketId(Long.parseLong(id));
835 
            crmServiceClient = new CRMClient().getClient();
836 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
837 
 
838 
            // Inserting activity
839 
            Activity activity = new Activity();
840 
            activity.setDescription("Pickup extended by " + pickupExtension
841 
                    + " Days.");
842 
            activity.setType(ActivityType.OTHER);
843 
            activity.setTicketPriority(ticket.getPriority());
844 
            activity.setTicketStatus(ticket.getStatus());
845 
            activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
846 
            activity.setTicketCategory(ticket.getCategory());
847 
            activity.setTicketDescription(ticket.getDescription());
848 
            activity.setCustomerId(ticket.getCustomerId());
849 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
850 
 
851 
            crmServiceClient = new CRMClient().getClient();
852 
            crmServiceClient.updateTicket(ticket, activity);
853 
 
5917 anupam.sin 854 
            //transactionServiceClient = new TransactionClient().getClient();
855 
            //transactionServiceClient.enqueueExpiryExtensionEmail(orderId);
5791 anupam.sin 856 
        } catch (NumberFormatException e) {
857 
            e.printStackTrace();
858 
        } catch (TException e) {
859 
            e.printStackTrace();
860 
        }
5917 anupam.sin 861 
        return edit();
5791 anupam.sin 862 
    }
863 
 
864 
    public String getPickupExpiryDate(long id, long deliveryTimestamp) {
865 
        try {
866 
            log.info("orderID" + id);
867 
            log.info("Delivery Time : " + deliveryTimestamp);
868 
            Date deliveryDate = new Date(deliveryTimestamp);
869 
            Calendar cal = Calendar.getInstance();
870 
            cal.setTime(deliveryDate);
871 
 
872 
            log.info("Orig Del Date :" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
873 
 
874 
            cal.add(Calendar.DATE, 5);
875 
 
876 
            log.info("After adding 5 days" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
877 
 
878 
            transactionServiceClient = new TransactionClient().getClient();
879 
            List<Attribute> attributes = new ArrayList<Attribute>();
880 
            String extendedBy = "0";
881 
            attributes = transactionServiceClient.getAllAttributesForOrderId(id);
882 
            for (Attribute attribute : attributes) {
883 
                if (attribute.getName().equals("pickupExtension")) {
884 
                    extendedBy = attribute.getValue();
885 
                }
886 
            }
887 
            cal.add(Calendar.DATE, Integer.parseInt(extendedBy));
888 
 
889 
            log.info("Extended by" + extendedBy);
890 
 
891 
            log.info("Final : " + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
892 
 
893 
            SimpleDateFormat SDF = new SimpleDateFormat("dd MMM, yyyy");
894 
            return SDF.format(cal.getTime());
895 
 
896 
        } catch (NumberFormatException e) {
897 
            e.printStackTrace();
898 
        } catch (TException e) {
899 
            e.printStackTrace();
900 
        }
901 
        return "N/A";
902 
    }
3546 mandeep.dh 903 
 
4277 anupam.sin 904 
    public String updateOrderStatus() {
905 
        long creatorId;
906 
        OrderStatus orderStatusEnum = null;
907 
        try {
908 
            creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
909 
 
910 
            if(orderStatus.equals("DENY_CANCEL_REQUEST")) {
911 
                transactionServiceClient = new TransactionClient().getClient();
912 
                transactionServiceClient.markOrderCancellationRequestDenied(Long.parseLong(orderId));
913 
            }
3546 mandeep.dh 914 
 
4277 anupam.sin 915 
            else {
3546 mandeep.dh 916 
 
4277 anupam.sin 917 
                orderStatusEnum = OrderStatus.valueOf(orderStatus);
918 
                transactionServiceClient = new TransactionClient().getClient();
3578 mandeep.dh 919 
 
4277 anupam.sin 920 
                if (OrderStatus.SUBMITTED_FOR_PROCESSING.equals(orderStatusEnum)) {
921 
                    transactionServiceClient.verifyOrder(Long.parseLong(orderId));
5348 anupam.sin 922 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 923 
                }
4682 rajveer 924 
                else if (OrderStatus.COD_VERIFICATION_FAILED.equals(orderStatusEnum)) {
4277 anupam.sin 925 
                    transactionServiceClient.refundOrder(Long.parseLong(orderId), currentAgentEmailId, cancelReason);
5348 anupam.sin 926 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 927 
                }
928 
                else if (OrderStatus.CANCEL_REQUEST_CONFIRMED.equals(orderStatusEnum)) {
929 
                    transactionServiceClient.markOrderCancellationRequestConfirmed(Long.parseLong(orderId));
930 
                }
931 
                else {
932 
                    throw new UnsupportedOperationException("Cannot update status of orderId: " + orderId + " to: " + orderStatus);
933 
                }
934 
            }
935 
 
936 
            SearchFilter searchFilter = new SearchFilter();
937 
            searchFilter.setTicketId(Long.parseLong(id));
938 
            crmServiceClient = new CRMClient().getClient();
939 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3546 mandeep.dh 940 
 
4277 anupam.sin 941 
            // Inserting activity
942 
            Activity activity = new Activity();
943 
            activity.setDescription("Status updated for Order Id: " + orderId
944 
                    + " to " + orderStatus + ", Reason: " + cancelReason + body);
945 
            activity.setType(ActivityType.OTHER);
946 
            activity.setTicketPriority(ticket.getPriority());
947 
            activity.setTicketStatus(ticket.getStatus());
948 
            activity.setCreatorId(creatorId);
949 
            activity.setTicketCategory(ticket.getCategory());
950 
            activity.setTicketDescription(ticket.getDescription());
951 
            activity.setCustomerId(ticket.getCustomerId());
952 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
3546 mandeep.dh 953 
 
4277 anupam.sin 954 
            crmServiceClient = new CRMClient().getClient();
955 
            crmServiceClient.updateTicket(ticket, activity);
3546 mandeep.dh 956 
 
4277 anupam.sin 957 
        } catch (TException e) {
958 
            log.info("Thrift exception", e);
959 
        } catch (NumberFormatException e) {
960 
            log.info("Could not convert to long", e);
961 
        } catch (TransactionServiceException e) {
962 
            log.info("Transaction client exception", e);
963 
        }
964 
 
3546 mandeep.dh 965 
        return edit();
966 
    }
4277 anupam.sin 967 
 
3137 mandeep.dh 968 
    public User getUser(Long userId) {
969 
        User user = null;
970 
 
971 
        try {
3390 mandeep.dh 972 
            userContextServiceClient = new UserClient().getClient();
3137 mandeep.dh 973 
            user = userContextServiceClient.getUserById(userId);
974 
        } catch (UserContextException e) {
975 
            String errorString = "Could not fetch user for " + userId;
976 
            log.error(errorString, e);
977 
            addActionError(errorString);
978 
        } catch (TException e) {
979 
            String errorString = "Could not create client";
980 
            log.error(errorString, e);
981 
            addActionError(errorString);
982 
        }
983 
 
984 
        return user;
985 
    }
4267 anupam.sin 986 
 
4438 anupam.sin 987 
    public String allowPayment() {
988 
        try {
989 
            log.info("Allowing payment for paymentId = " + paymentId);
990 
            transactionServiceClient = new TransactionClient().getClient();
991 
            transactionServiceClient.markTransactionAsPaymentFlagRemoved(Long.parseLong(transactionId));
992 
            if (id != null && !id.isEmpty()) {
993 
                SearchFilter searchFilter = new SearchFilter();
994 
                crmServiceClient = new CRMClient().getClient();
995 
                searchFilter.setTicketId(Long.parseLong(id));
996 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
997 
                // Inserting activity
998 
                if(ticket != null) {
999 
                    Activity activity = new Activity();
1000 
                    activity.setDescription("Flagged Payment allowed");
1001 
                    activity.setType(ActivityType.OTHER);
1002 
                    activity.setTicketPriority(ticket.getPriority());
1003 
                    activity.setTicketStatus(ticket.getStatus());
1004 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1005 
                    activity.setTicketCategory(ticket.getCategory());
1006 
                    activity.setTicketDescription(ticket.getDescription());
1007 
                    activity.setCustomerId(ticket.getCustomerId());
1008 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1009 
 
1010 
                    crmServiceClient = new CRMClient().getClient();
1011 
                    crmServiceClient.updateTicket(ticket, activity);
1012 
                }
1013 
            }
1014 
 
1015 
        } catch (TException e) {
1016 
            log.error("Error while getting tickets", e);
1017 
            return EXCEPTION;
1018 
        } catch (NumberFormatException e) {
1019 
            log.error("Invalid ticket Id", e);
1020 
            return EXCEPTION;
1021 
        } catch (TransactionServiceException e) {
1022 
            log.error("Error while marking transactions as Flag removed", e);
1023 
            return EXCEPTION;
1024 
        }
4267 anupam.sin 1025 
        return edit();
1026 
    }
1027 
 
4490 anupam.sin 1028 
    public String blockPayment() {
4438 anupam.sin 1029 
        try {
1030 
            log.info("Blocking payment for paymentId = " + paymentId);
1031 
            transactionServiceClient = new TransactionClient().getClient();
1032 
            transactionServiceClient.refundTransaction(Long.parseLong(transactionId), currentAgentEmailId, "FLAGGED_PAYMENT_CANCELLED");
1033 
            if (id != null && !id.isEmpty()) {
1034 
                SearchFilter searchFilter = new SearchFilter();
1035 
                crmServiceClient = new CRMClient().getClient();
1036 
                searchFilter.setTicketId(Long.parseLong(id));
1037 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1038 
                // Inserting activity
1039 
                if(ticket != null) {
1040 
                    Activity activity = new Activity();
1041 
                    activity.setDescription("Flagged Payment allowed");
1042 
                    activity.setType(ActivityType.OTHER);
1043 
                    activity.setTicketPriority(ticket.getPriority());
1044 
                    activity.setTicketStatus(ticket.getStatus());
1045 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1046 
                    activity.setTicketCategory(ticket.getCategory());
1047 
                    activity.setTicketDescription(ticket.getDescription());
1048 
                    activity.setCustomerId(ticket.getCustomerId());
1049 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1050 
 
1051 
                    crmServiceClient = new CRMClient().getClient();
1052 
                    crmServiceClient.updateTicket(ticket, activity);
1053 
                }
1054 
            }
1055 
 
1056 
        } catch (TException e) {
1057 
            log.error("Error while getting tickets", e);
1058 
            return EXCEPTION;
1059 
        } catch (NumberFormatException e) {
1060 
            log.error("Invalid ticket Id", e);
1061 
            return EXCEPTION;
1062 
        } catch (TransactionServiceException e) {
1063 
            log.error("Error while allowing flagged payment", e);
1064 
            return EXCEPTION;
1065 
        }
4267 anupam.sin 1066 
        return edit();
1067 
    }
4490 anupam.sin 1068 
 
1069 
    public String authorizeReturn() {
1070 
        try {
1071 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1072 
            boolean isReship = false;
1073 
            boolean fromStore  = false;
4490 anupam.sin 1074 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1075 
            if(premises.equals("store")) {
1076 
                fromStore = true;
1077 
            }
1078 
 
1079 
            if(closureType.equals("reship")) {
1080 
                isReship = true;
1081 
            }
1082 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1083 
            if (id != null && !id.isEmpty()) {
1084 
                SearchFilter searchFilter = new SearchFilter();
1085 
                crmServiceClient = new CRMClient().getClient();
1086 
                searchFilter.setTicketId(Long.parseLong(id));
1087 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1088 
                // Inserting activity
1089 
                if(ticket != null) {
1090 
                    Activity activity = new Activity();
1091 
                    activity.setDescription("Return Authorized");
1092 
                    activity.setType(ActivityType.OTHER);
1093 
                    activity.setTicketPriority(ticket.getPriority());
1094 
                    activity.setTicketStatus(ticket.getStatus());
1095 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1096 
                    activity.setTicketCategory(ticket.getCategory());
1097 
                    activity.setTicketDescription(ticket.getDescription());
1098 
                    activity.setCustomerId(ticket.getCustomerId());
1099 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
3137 mandeep.dh 1100 
 
4490 anupam.sin 1101 
                    crmServiceClient = new CRMClient().getClient();
1102 
                    crmServiceClient.updateTicket(ticket, activity);
1103 
                }
1104 
            }
1105 
 
1106 
        } catch (TException e) {
1107 
            log.error("Error while getting tickets", e);
1108 
            return EXCEPTION;
1109 
        } catch (NumberFormatException e) {
1110 
            log.error("Invalid ticket Id", e);
1111 
            return EXCEPTION;
1112 
        } catch (TransactionServiceException e) {
1113 
            log.error("Error while authorizing Return", e);
1114 
            return EXCEPTION;
1115 
        }
1116 
        return edit();
1117 
    }
1118 
 
1119 
    public String denyReturn() {
1120 
        try {
1121 
            log.info("Denying OrderId =" + orderId);
1122 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1123 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1124 
            if (id != null && !id.isEmpty()) {
1125 
                SearchFilter searchFilter = new SearchFilter();
1126 
                crmServiceClient = new CRMClient().getClient();
1127 
                searchFilter.setTicketId(Long.parseLong(id));
1128 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1129 
                // Inserting activity
1130 
                if(ticket != null) {
1131 
                    Activity activity = new Activity();
1132 
                    activity.setDescription("Return Denied");
1133 
                    activity.setType(ActivityType.OTHER);
1134 
                    activity.setTicketPriority(ticket.getPriority());
1135 
                    activity.setTicketStatus(ticket.getStatus());
1136 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1137 
                    activity.setTicketCategory(ticket.getCategory());
1138 
                    activity.setTicketDescription(ticket.getDescription());
1139 
                    activity.setCustomerId(ticket.getCustomerId());
1140 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1141 
 
1142 
                    crmServiceClient = new CRMClient().getClient();
1143 
                    crmServiceClient.updateTicket(ticket, activity);
1144 
                }
1145 
            }
1146 
 
1147 
        } catch (TException e) {
1148 
            log.error("Error while getting tickets", e);
1149 
            return EXCEPTION;
1150 
        } catch (NumberFormatException e) {
1151 
            log.error("Invalid ticket Id", e);
1152 
            return EXCEPTION;
1153 
        } catch (TransactionServiceException e) {
1154 
            log.error("Error while denying Return", e);
1155 
            return EXCEPTION;
1156 
        }
1157 
        return edit();
1158 
    }
1159 
 
1160 
    public String authorizeDOA() {
1161 
        try {
1162 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1163 
            boolean isReship = false;
1164 
            boolean fromStore  = false;
4490 anupam.sin 1165 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1166 
            if(premises.equals("store")) {
1167 
                fromStore = true;
1168 
            }
1169 
 
1170 
            if(closureType.equals("reship")) {
1171 
                isReship = true;
1172 
            }
1173 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1174 
            if (id != null && !id.isEmpty()) {
1175 
                SearchFilter searchFilter = new SearchFilter();
1176 
                crmServiceClient = new CRMClient().getClient();
1177 
                searchFilter.setTicketId(Long.parseLong(id));
1178 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1179 
                // Inserting activity
1180 
                if(ticket != null) {
1181 
                    Activity activity = new Activity();
1182 
                    activity.setDescription("DOA Authorized");
1183 
                    activity.setType(ActivityType.OTHER);
1184 
                    activity.setTicketPriority(ticket.getPriority());
1185 
                    activity.setTicketStatus(ticket.getStatus());
1186 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1187 
                    activity.setTicketCategory(ticket.getCategory());
1188 
                    activity.setTicketDescription(ticket.getDescription());
1189 
                    activity.setCustomerId(ticket.getCustomerId());
1190 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1191 
 
1192 
                    crmServiceClient = new CRMClient().getClient();
1193 
                    crmServiceClient.updateTicket(ticket, activity);
1194 
                }
1195 
            }
1196 
 
1197 
        } catch (TException e) {
1198 
            log.error("Error while getting tickets", e);
1199 
            return EXCEPTION;
1200 
        } catch (NumberFormatException e) {
1201 
            log.error("Invalid ticket Id", e);
1202 
            return EXCEPTION;
1203 
        } catch (TransactionServiceException e) {
1204 
            log.error("Error while authorizing DOA", e);
1205 
            return EXCEPTION;
1206 
        }
1207 
        return edit();
1208 
    }
1209 
 
1210 
    public String denyDOA() {
1211 
        try {
1212 
            log.info("Denying OrderId =" + orderId);
1213 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1214 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1215 
            if (id != null && !id.isEmpty()) {
1216 
                SearchFilter searchFilter = new SearchFilter();
1217 
                crmServiceClient = new CRMClient().getClient();
1218 
                searchFilter.setTicketId(Long.parseLong(id));
1219 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1220 
                // Inserting activity
1221 
                if(ticket != null) {
1222 
                    Activity activity = new Activity();
1223 
                    activity.setDescription("DOA Denied");
1224 
                    activity.setType(ActivityType.OTHER);
1225 
                    activity.setTicketPriority(ticket.getPriority());
1226 
                    activity.setTicketStatus(ticket.getStatus());
1227 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1228 
                    activity.setTicketCategory(ticket.getCategory());
1229 
                    activity.setTicketDescription(ticket.getDescription());
1230 
                    activity.setCustomerId(ticket.getCustomerId());
1231 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1232 
 
1233 
                    crmServiceClient = new CRMClient().getClient();
1234 
                    crmServiceClient.updateTicket(ticket, activity);
1235 
                }
1236 
            }
1237 
 
1238 
        } catch (TException e) {
1239 
            log.error("Error while getting tickets", e);
1240 
            return EXCEPTION;
1241 
        } catch (NumberFormatException e) {
1242 
            log.error("Invalid ticket Id", e);
1243 
            return EXCEPTION;
1244 
        } catch (TransactionServiceException e) {
1245 
            log.error("Error while denying DOA", e);
1246 
            return EXCEPTION;
1247 
        }
1248 
        return edit();
1249 
    }
5407 amar.kumar 1250 
 
14882 manish.sha 1251 
    public String loadProfitMandiTickets() throws ParseException {
1252 
    	try {
1253 
            SearchFilter searchFilter = new SearchFilter();
1254 
            searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
1255 
            searchFilter.getTicketStatuses().add(TicketStatus.OPEN);
1256 
            searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
1257 
            crmServiceClient = new CRMClient().getClient();
1258 
            tickets = new ArrayList<Ticket>();
16244 manish.sha 1259 
            searchFilter.setTicketCategoryList(profitMandiTicketCategoryList);
14882 manish.sha 1260 
            tickets.addAll(crmServiceClient.getTickets(searchFilter));
1261 
        } catch (TException e) {
1262 
            String errorString = "Error getting tickets for "
1263 
                    + currentAgentEmailId;
1264 
            log.error(errorString, e);
1265 
            addActionError(errorString);
1266 
        }
1267 
    	return index();
1268 
    }
1269 
 
5909 amar.kumar 1270 
    public String getAllOpenTickets() {
1271 
    	try {
1272 
    		ticketCategorycountMap= new HashMap<String, Long>();
1273 
            crmServiceClient = new CRMClient().getClient();
1274 
            ticketCategorycountMap = crmServiceClient.getOpenTicketsMap();
1275 
        } catch (TException e) {
1276 
            String errorString = "Error getting tickets for "
1277 
                    + currentAgentEmailId;
1278 
            log.error(errorString, e);
1279 
            addActionError(errorString);
1280 
        }
1281 
        return OPEN;
1282 
    }
1283 
 
5407 amar.kumar 1284 
    public double getCustomerTrustLevel(long userId) {
1285 
    	try {
1286 
			userContextServiceClient = new UserClient().getClient();
1287 
			return userContextServiceClient.getTrustLevel(userId);
1288 
		} catch (TException e) {
1289 
			log.info("Exception while getting trustLevel for " +
1290 
					"userId " + userId);
1291 
		}
1292 
		return 0;
1293 
    }
4490 anupam.sin 1294 
 
4020 mandeep.dh 1295 
    public EscalationMatrix[] getEscalationMatrix () {
1296 
        return CRMConstants.EscalationMatrix.values();
1297 
    }
16244 manish.sha 1298 
 
1299 
    public PMEscalationMatrix[] getPMEscalationMatrix () {
1300 
        return CRMConstants.PMEscalationMatrix.values();
1301 
    }
4020 mandeep.dh 1302 
 
3546 mandeep.dh 1303 
    public String getAddress(Order order) {
1304 
        return ModelUtils.extractAddressFromOrder(order);
1305 
    }
1306 
 
1307 
    public String getProductName(LineItem lineItem) {
4008 mandeep.dh 1308 
        return ModelUtils.extractProductNameFromLineItem(lineItem) + " " + lineItem.getColor();
3546 mandeep.dh 1309 
    }
1310 
 
3405 mandeep.dh 1311 
    public ActivityType[] getActivityTypes() {
1312 
        return ActivityType.values();
1313 
    }
1314 
 
1315 
    public TicketStatus[] getTicketStatuses() {
1316 
        return TicketStatus.values();
1317 
    }
1318 
 
3390 mandeep.dh 1319 
    public Agent getAgent(long agentId) throws TException {
1320 
        return CRMAuthorizingRealm.getAgent(agentId);
3137 mandeep.dh 1321 
    }
1322 
 
3339 mandeep.dh 1323 
    public List<Agent> getAllAgents() {
16244 manish.sha 1324 
    	List<Agent> allagents = CRMAuthorizingRealm.getAgents();
1325 
    	List<Agent> requiredAgents = new ArrayList<Agent>();
1326 
    	if(isSaholicAndProfitMandiAllowed()){
1327 
    		return allagents;
1328 
    	} else if(isProfitMandiAgent()){
1329 
    		for(Agent agent: allagents){
1330 
    			if(agent.isIs_pmCrmUser()){
1331 
    				requiredAgents.add(agent);
1332 
    			}
1333 
    		}
1334 
    		return requiredAgents;
1335 
    	} else{
1336 
    		for(Agent agent: allagents){
1337 
    			if(!agent.isIs_pmCrmUser()||agent.isIs_allAssignable()){
1338 
    				requiredAgents.add(agent);
1339 
    			}
1340 
    		}
1341 
    		return requiredAgents;
1342 
    	}
3339 mandeep.dh 1343 
    }
1344 
 
16248 manish.sha 1345 
    public List<TicketCategory> getTicketCategories() {
1346 
    	List<TicketCategory> allCategories = Arrays.asList(TicketCategory.values());
1347 
    	List<TicketCategory> requiredCategories = new ArrayList<TicketCategory>();
1348 
    	if(isSaholicAndProfitMandiAllowed()){
1349 
    		return allCategories;
1350 
    	}else if(isProfitMandiAgent()){
1351 
    		for(TicketCategory tkCategory: allCategories){
1352 
    			if(profitMandiTicketCategoryList.contains(tkCategory)){
1353 
    				requiredCategories.add(tkCategory);
1354 
    			}
1355 
    		}
1356 
    		return requiredCategories;
1357 
    	}else{
1358 
    		for(TicketCategory tkCategory: allCategories){
1359 
    			if(!profitMandiTicketCategoryList.contains(tkCategory)){
1360 
    				requiredCategories.add(tkCategory);
1361 
    			}
1362 
    		}
1363 
    		return requiredCategories;
1364 
    	}
3339 mandeep.dh 1365 
    }
1366 
 
1367 
    public TicketPriority[] getTicketPriorities() {
1368 
        return TicketPriority.values();
1369 
    }
1370 
 
3137 mandeep.dh 1371 
    public List<Ticket> getTickets() {
1372 
        return tickets;
1373 
    }
1374 
 
1375 
    public void setTickets(List<Ticket> tickets) {
1376 
        this.tickets = tickets;
1377 
    }
3339 mandeep.dh 1378 
 
3405 mandeep.dh 1379 
    public String getCustomerEmailId() {
1380 
        return customerEmailId;
3339 mandeep.dh 1381 
    }
1382 
 
3405 mandeep.dh 1383 
    public void setCustomerEmailId(String customerEmailId) {
1384 
        this.customerEmailId = customerEmailId;
3339 mandeep.dh 1385 
    }
1386 
 
1387 
    public String getDescription() {
1388 
        return description;
1389 
    }
1390 
 
1391 
    public void setDescription(String description) {
1392 
        this.description = description;
1393 
    }
1394 
 
1395 
    public String getAssigneeEmailId() {
1396 
        return assigneeEmailId;
1397 
    }
1398 
 
1399 
    public void setAssigneeEmailId(String assigneeEmailId) {
1400 
        this.assigneeEmailId = assigneeEmailId;
1401 
    }
1402 
 
1403 
    public String getPriority() {
1404 
        return priority;
1405 
    }
1406 
 
1407 
    public void setPriority(String priority) {
1408 
        this.priority = priority;
1409 
    }
1410 
 
1411 
    public String getCategory() {
1412 
        return category;
1413 
    }
1414 
 
1415 
    public void setCategory(String category) {
1416 
        this.category = category;
1417 
    }
1418 
 
1419 
    public String getOrderId() {
1420 
        return orderId;
1421 
    }
1422 
 
1423 
    public void setOrderId(String orderId) {
1424 
        this.orderId = orderId;
1425 
    }
3397 mandeep.dh 1426 
 
1427 
    public String[] getAgentIds() {
1428 
        return agentIds;
1429 
    }
1430 
 
1431 
    public void setAgentIds(String[] agentIds) {
1432 
        this.agentIds = agentIds;
1433 
    }
1434 
 
1435 
    public String getStartTimestamp() {
1436 
        return startTimestamp;
1437 
    }
1438 
 
1439 
    public void setStartTimestamp(String startTimestamp) {
1440 
        this.startTimestamp = startTimestamp;
1441 
    }
1442 
 
1443 
    public String getEndTimestamp() {
1444 
        return endTimestamp;
1445 
    }
1446 
 
1447 
    public void setEndTimestamp(String endTimestamp) {
1448 
        this.endTimestamp = endTimestamp;
1449 
    }
3405 mandeep.dh 1450 
 
1451 
    public String getUserId() {
1452 
        return userId;
1453 
    }
1454 
 
1455 
    public void setUserId(String userId) {
1456 
        this.userId = userId;
1457 
    }
1458 
 
1459 
    public String getId() {
1460 
        return id;
1461 
    }
1462 
 
1463 
    public void setId(String id) {
1464 
        this.id = id;
1465 
    }
1466 
 
1467 
    public String getActivityDescription() {
1468 
        return activityDescription;
1469 
    }
1470 
 
1471 
    public void setActivityDescription(String activityDescription) {
1472 
        this.activityDescription = activityDescription;
1473 
    }
1474 
 
1475 
    public String getStatus() {
1476 
        return status;
1477 
    }
1478 
 
1479 
    public void setStatus(String status) {
1480 
        this.status = status;
1481 
    }
1482 
 
1483 
    public String getActivityType() {
1484 
        return activityType;
1485 
    }
1486 
 
1487 
    public void setActivityType(String activityType) {
1488 
        this.activityType = activityType;
1489 
    }
1490 
 
1491 
    public Ticket getTicket() {
1492 
        return ticket;
1493 
    }
1494 
 
1495 
    public void setTicket(Ticket ticket) {
1496 
        this.ticket = ticket;
1497 
    }
1498 
 
1499 
    public List<Activity> getActivities() {
1500 
        return activities;
1501 
    }
1502 
 
1503 
    public void setActivities(List<Activity> activities) {
1504 
        this.activities = activities;
1505 
    }
1506 
 
1507 
    public String getSubject() {
1508 
        return subject;
1509 
    }
1510 
 
1511 
    public void setSubject(String subject) {
1512 
        this.subject = subject;
1513 
    }
1514 
 
1515 
    public String getBody() {
1516 
        return body;
1517 
    }
1518 
 
1519 
    public void setBody(String body) {
1520 
        this.body = body;
1521 
    }
1522 
 
1523 
    public String getCustomerName() {
1524 
        return customerName;
1525 
    }
1526 
 
1527 
    public void setCustomerName(String customerName) {
1528 
        this.customerName = customerName;
1529 
    }
1530 
 
1531 
    public String getCustomerMobileNumber() {
1532 
        return customerMobileNumber;
1533 
    }
1534 
 
1535 
    public void setCustomerMobileNumber(String customerMobileNumber) {
1536 
        this.customerMobileNumber = customerMobileNumber;
1537 
    }
3546 mandeep.dh 1538 
 
1539 
    public User getUser() {
1540 
        return user;
1541 
    }
1542 
 
1543 
    public void setUser(User user) {
1544 
        this.user = user;
1545 
    }
1546 
 
1547 
    public String getOrderStatus() {
1548 
        return orderStatus;
1549 
    }
1550 
 
1551 
    public void setOrderStatus(String orderStatus) {
1552 
        this.orderStatus = orderStatus;
1553 
    }
1554 
 
1555 
    public List<Order> getOrders() {
1556 
        return orders;
1557 
    }
1558 
 
1559 
    public void setOrders(List<Order> orders) {
1560 
        this.orders = orders;
1561 
    }
4020 mandeep.dh 1562 
 
1563 
    public String getEscalate() {
1564 
        return escalate;
1565 
    }
1566 
 
1567 
    public void setEscalate(String escalate) {
1568 
        this.escalate = escalate;
1569 
    }
4241 anupam.sin 1570 
 
1571 
    public String getCancelReason() {
1572 
        return cancelReason;
1573 
    }
1574 
 
1575 
    public void setCancelReason(String cancelReason) {
1576 
        this.cancelReason = cancelReason;
1577 
    }
4267 anupam.sin 1578 
 
1579 
    public List<Payment> getPayments() {
1580 
        return payments;
1581 
    }
1582 
 
1583 
    public void setPayments(List<Payment> payments) {
1584 
        this.payments = payments;
1585 
    }
1586 
 
1587 
    public String getTransactionId() {
1588 
        return transactionId;
1589 
    }
1590 
 
1591 
    public void setTransactionId(String transactionId) {
1592 
        this.transactionId = transactionId;
1593 
    }
4438 anupam.sin 1594 
 
1595 
    public String getPaymentId() {
1596 
        return paymentId;
1597 
    }
1598 
 
1599 
    public void setPaymentId(String paymentId) {
1600 
        this.paymentId = paymentId;
1601 
    }
4490 anupam.sin 1602 
 
1603 
    public HashMap<String, String> getAllAttachmentsForTicket() {
1604 
        return allAttachmentsForTicket;
1605 
    }
1606 
 
1607 
    public void setAllAttachmentsForTicket(HashMap<String, String> allAttachmentsForTicket) {
1608 
        this.allAttachmentsForTicket = allAttachmentsForTicket;
1609 
    }
5791 anupam.sin 1610 
 
1611 
    public String getPickupExtension() {
1612 
        return pickupExtension;
1613 
    }
1614 
 
1615 
    public void setPickupExtension(String pickupExtension) {
1616 
        this.pickupExtension = pickupExtension;
1617 
    }
5909 amar.kumar 1618 
 
1619 
	public Map<String, Long> getTicketCategorycountMap() {
1620 
		return ticketCategorycountMap;
1621 
	}
1622 
 
1623 
	public void setTicketCategorycountMap(
1624 
			Map<String, Long> ticketCategorycountMap) {
1625 
		this.ticketCategorycountMap = ticketCategorycountMap;
1626 
	}
7645 anupam.sin 1627 
 
1628 
    public String getPremises() {
1629 
        return premises;
1630 
    }
1631 
 
1632 
    public void setPremises(String premises) {
1633 
        this.premises = premises;
1634 
    }
1635 
 
1636 
    public String getClosureType() {
1637 
        return closureType;
1638 
    }
1639 
 
1640 
    public void setClosureType(String closureType) {
1641 
        this.closureType = closureType;
1642 
    }
3137 mandeep.dh 1643 
}