Subversion Repositories SmartDukaan

Rev

Rev 16248 | Rev 16524 | Go to most recent revision | Details | Compare with Previous | Last modification | View Log | RSS feed

Rev Author Line No. Line
3137 mandeep.dh 1 
/**
2 
 *
3 
 */
4 
package in.shop2020.serving.controllers;
5 
 
3339 mandeep.dh 6 
import in.shop2020.crm.Activity;
7 
import in.shop2020.crm.ActivityType;
3137 mandeep.dh 8 
import in.shop2020.crm.Agent;
3390 mandeep.dh 9 
import in.shop2020.crm.SearchFilter;
3137 mandeep.dh 10 
import in.shop2020.crm.Ticket;
3339 mandeep.dh 11 
import in.shop2020.crm.TicketCategory;
12 
import in.shop2020.crm.TicketPriority;
3137 mandeep.dh 13 
import in.shop2020.crm.TicketStatus;
5791 anupam.sin 14 
import in.shop2020.model.v1.order.Attribute;
3546 mandeep.dh 15 
import in.shop2020.model.v1.order.LineItem;
16 
import in.shop2020.model.v1.order.Order;
17 
import in.shop2020.model.v1.order.OrderStatus;
4267 anupam.sin 18 
import in.shop2020.model.v1.order.Transaction;
3546 mandeep.dh 19 
import in.shop2020.model.v1.order.TransactionServiceException;
4267 anupam.sin 20 
import in.shop2020.model.v1.order.TransactionStatus;
3137 mandeep.dh 21 
import in.shop2020.model.v1.user.User;
22 
import in.shop2020.model.v1.user.UserContextException;
3578 mandeep.dh 23 
import in.shop2020.payments.Payment;
24 
import in.shop2020.payments.PaymentException;
25 
import in.shop2020.payments.PaymentStatus;
3390 mandeep.dh 26 
import in.shop2020.serving.auth.CRMAuthorizingRealm;
27 
import in.shop2020.thrift.clients.CRMClient;
3405 mandeep.dh 28 
import in.shop2020.thrift.clients.HelperClient;
3578 mandeep.dh 29 
import in.shop2020.thrift.clients.PaymentClient;
3546 mandeep.dh 30 
import in.shop2020.thrift.clients.TransactionClient;
3390 mandeep.dh 31 
import in.shop2020.thrift.clients.UserClient;
3405 mandeep.dh 32 
import in.shop2020.util.CRMConstants;
4020 mandeep.dh 33 
import in.shop2020.util.CRMConstants.EscalationMatrix;
16244 manish.sha 34 
import in.shop2020.util.CRMConstants.PMEscalationMatrix;
3405 mandeep.dh 35 
import in.shop2020.utils.HelperService.Client;
36 
import in.shop2020.utils.HelperServiceException;
3546 mandeep.dh 37 
import in.shop2020.utils.ModelUtils;
3137 mandeep.dh 38 
 
5791 anupam.sin 39 
import java.text.DateFormat;
3397 mandeep.dh 40 
import java.text.ParseException;
5791 anupam.sin 41 
import java.text.SimpleDateFormat;
3137 mandeep.dh 42 
import java.util.ArrayList;
5791 anupam.sin 43 
import java.util.Arrays;
3578 mandeep.dh 44 
import java.util.Calendar;
3390 mandeep.dh 45 
import java.util.Collections;
3405 mandeep.dh 46 
import java.util.Date;
4490 anupam.sin 47 
import java.util.HashMap;
3137 mandeep.dh 48 
import java.util.List;
5909 amar.kumar 49 
import java.util.Map;
5791 anupam.sin 50 
import java.util.TimeZone;
3137 mandeep.dh 51 
 
4256 mandeep.dh 52 
import net.htmlparser.jericho.Source;
53 
 
3405 mandeep.dh 54 
import org.apache.shiro.SecurityUtils;
3137 mandeep.dh 55 
import org.apache.thrift.TException;
3546 mandeep.dh 56 
import org.apache.thrift.transport.TTransportException;
3137 mandeep.dh 57 
 
58 
/**
59 
 * @author mandeep
60 
 *
61 
 */
62 
public class TicketsController extends BaseController {
63 
 
64 
    /**
65 
     *
66 
     */
67 
    private static final long serialVersionUID = 1L;
68 
 
69 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
14882 manish.sha 70 
 
3405 mandeep.dh 71 
    private String            customerEmailId;
3339 mandeep.dh 72 
    private String            description;
73 
    private String            assigneeEmailId;
74 
    private String            priority;
75 
    private String            category;
76 
    private String            orderId;
3397 mandeep.dh 77 
    private String[]          agentIds;
78 
    private String            startTimestamp;
79 
    private String            endTimestamp;
3137 mandeep.dh 80 
 
3405 mandeep.dh 81 
    private String            userId;
82 
    private String            id;
83 
    private String            activityDescription;
84 
    private String            status;
85 
    private String            activityType;
86 
    private Ticket            ticket;
87 
    private List<Activity>    activities;
88 
    private String            subject;
89 
    private String            body;
90 
    private String            customerName;
91 
    private String            customerMobileNumber;
3546 mandeep.dh 92 
    private User              user;
93 
    private String            orderStatus;
94 
    private List<Order>       orders;
4267 anupam.sin 95 
    private List<Payment>     payments;
4020 mandeep.dh 96 
    private String            escalate;
4241 anupam.sin 97 
    private String            cancelReason;
4267 anupam.sin 98 
    private String            transactionId;
5791 anupam.sin 99 
    private String            pickupExtension;
5909 amar.kumar 100 
    private Map<String, Long> ticketCategorycountMap;
7645 anupam.sin 101 
    private String premises = "";
102 
    private String closureType = "";
4438 anupam.sin 103 
    private String paymentId;
16244 manish.sha 104 
    private List<Agent> 	  crmAgents = new ArrayList<Agent>();
105 
    private List<Agent>       pmAgents = new ArrayList<Agent>();
4438 anupam.sin 106 
 
4490 anupam.sin 107 
    private HashMap<String, String> allAttachmentsForTicket;
14882 manish.sha 108 
 
109 
    public static final List<TicketCategory> profitMandiTicketCategoryList = new ArrayList<TicketCategory>() {
110 
        {
111 
            add(TicketCategory.PROFITMANDI_CASHBACK);
112 
            add(TicketCategory.PROFITMANDI_FEEDBACK);
113 
            add(TicketCategory.PROFITMANDI_ORDER_NOT_SEEN);
114 
            add(TicketCategory.PROFITMANDI_RECHARGE_ISSUE);
115 
            add(TicketCategory.PROFITMANDI_OTHER);
116 
        }
117 
    };
4490 anupam.sin 118 
 
3405 mandeep.dh 119 
    public String index() {
120 
        try {
121 
            if (id != null && !id.isEmpty()) {
122 
                SearchFilter searchFilter = new SearchFilter();
123 
                crmServiceClient = new CRMClient().getClient();
124 
                searchFilter.setTicketId(Long.parseLong(id));
125 
                tickets = crmServiceClient.getTickets(searchFilter);
126 
            }
127 
        } catch (TException e) {
128 
            log.error("Error while getting tickets", e);
129 
            return EXCEPTION;
130 
        }
131 
 
132 
        return INDEX;
133 
    }
134 
 
135 
    public String edit() {
136 
        try {
137 
            long ticketId = Long.parseLong(id);
138 
            SearchFilter searchFilter = new SearchFilter();
139 
            searchFilter.setTicketId(ticketId);
140 
            crmServiceClient = new CRMClient().getClient();
141 
            ticket = crmServiceClient.getTickets(searchFilter).get(0);
142 
            activities = crmServiceClient.getActivities(searchFilter);
4490 anupam.sin 143 
            populateAttachments();
3405 mandeep.dh 144 
            subject = createSubjectString(ticket);
145 
 
146 
            if (ticket.isSetCustomerId()) {
147 
                userId = String.valueOf(ticket.getCustomerId());
3546 mandeep.dh 148 
                userContextServiceClient = new UserClient().getClient();
149 
 
150 
                try {
151 
                    user = userContextServiceClient.getUserById(ticket
152 
                            .getCustomerId());
153 
                } catch (UserContextException e) {
154 
                    log.error("Could not fetch user details", e);
155 
                }
3405 mandeep.dh 156 
            }
157 
 
158 
            customerEmailId = ticket.getCustomerEmailId();
4689 anupam.sin 159 
 
4277 anupam.sin 160 
            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
161 
                log.info("Fetching orders for " + ticket.getCustomerId());
162 
                orders = new ArrayList<Order>();
163 
                transactionServiceClient = new TransactionClient().getClient();
4689 anupam.sin 164 
                for (Order order : transactionServiceClient
165 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
166 
                                Collections.singletonList(OrderStatus.CANCEL_REQUEST_RECEIVED))) {
167 
                    log.info("Processing Order: " + order.getId());
4287 anupam.sin 168 
                    orders.add(order);
169 
                }
4277 anupam.sin 170 
            }
3546 mandeep.dh 171 
 
172 
            if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
173 
                log.info("Fetching orders for " + ticket.getCustomerId());
174 
                orders = new ArrayList<Order>();
175 
                transactionServiceClient = new TransactionClient().getClient();
176 
                for (Order order : transactionServiceClient
177 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
4663 rajveer 178 
                                Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 179 
                    log.info("Processing Order: " + order);
180 
                    if (order.isCod()) {
181 
                        orders.add(order);
182 
                    }
183 
                }
184 
            }
4689 anupam.sin 185 
 
4490 anupam.sin 186 
            if (TicketCategory.DOA_RECEIVED.equals(ticket.getCategory())) {
187 
                log.info("Fetching orders for " + ticket.getCustomerId());
188 
                orders = new ArrayList<Order>();
189 
                transactionServiceClient = new TransactionClient().getClient();
190 
                for (Order order : transactionServiceClient
191 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
192 
                                Collections.singletonList(OrderStatus.DOA_REQUEST_RECEIVED))) {
193 
                    log.info("Processing Order: " + order);
194 
                    if (order != null) {
195 
                        orders.add(order);
196 
                    }
197 
                }
198 
            }
4689 anupam.sin 199 
 
4490 anupam.sin 200 
            if (TicketCategory.RETURN_FORM.equals(ticket.getCategory())) {
201 
                log.info("Fetching orders for " + ticket.getCustomerId());
202 
                orders = new ArrayList<Order>();
203 
                transactionServiceClient = new TransactionClient().getClient();
204 
                for (Order order : transactionServiceClient
205 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
206 
                                Collections.singletonList(OrderStatus.RET_REQUEST_RECEIVED))) {
207 
                    log.info("Processing Order: " + order);
208 
                    if (order != null) {
209 
                        orders.add(order);
210 
                    }
211 
                }
212 
            }
3578 mandeep.dh 213 
 
4267 anupam.sin 214 
            if (TicketCategory.PAYMENT_FLAGGED.equals(ticket.getCategory())) {
215 
                log.info("Fetching orders for " + ticket.getCustomerId());
216 
                payments = new ArrayList<Payment>();
217 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
218 
                transactionServiceClient = new TransactionClient().getClient();
219 
                for (Transaction transaction : transactionServiceClient
220 
                        .getTransactionsForCustomer(ticket.getCustomerId(), 0, 0, TransactionStatus.FLAGGED)) {
221 
                    log.info("Processing Transaction: " + transaction);
222 
                    for ( Payment payment : paymentClient.getPaymentForTxnId(transaction.getId())) {
223 
                        if( payment.getStatus().equals(PaymentStatus.AUTHORIZED)) {
224 
                            payments.add(payment);
225 
                        }
226 
                    }
227 
                }
228 
            }
229 
 
3578 mandeep.dh 230 
            if (TicketCategory.FAILED_PAYMENTS.equals(ticket.getCategory())) {
231 
                log.info("Fetching orders for " + ticket.getCustomerId());
232 
                orders = new ArrayList<Order>();
233 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
234 
 
235 
                long failedTransactionId = -1;
236 
                long lastfailedTransactionTimestamp = -1;
237 
                for (Payment payment : paymentClient.getPaymentsForUser(ticket.getCustomerId(), 0, getTomorrow().getTime(), PaymentStatus.FAILED, 0)) {
238 
                    if (payment.getErrorTimestamp() > lastfailedTransactionTimestamp) {
239 
                        failedTransactionId = payment.getMerchantTxnId();
240 
                    }
241 
                }
242 
 
243 
                transactionServiceClient = new TransactionClient().getClient();
244 
                orders.addAll(transactionServiceClient.getOrdersForTransaction(failedTransactionId, ticket.getCustomerId()));
245 
            }
4008 mandeep.dh 246 
 
247 
            if (TicketCategory.DELAYED_DELIVERY.equals(ticket.getCategory())) {
248 
                log.info("Fetching orders for " + ticket.getCustomerId());
249 
                orders = new ArrayList<Order>();
250 
                transactionServiceClient = new TransactionClient().getClient();
251 
 
252 
                for (Order order : transactionServiceClient.getOrdersForCustomer(ticket.getCustomerId(), 0, 0, null)) {
253 
                    if (order.getExpected_delivery_time() > order.getPromised_delivery_time() && order.getExpected_delivery_time() > new Date().getTime()) {
254 
                        orders.add(order);
255 
                    }
256 
                }
257 
            }
5791 anupam.sin 258 
 
259 
            if (TicketCategory.STORE_PICKUP.equals(ticket.getCategory())) {
260 
                log.info("Fetching orders for " + ticket.getCustomerId());
261 
                orders = new ArrayList<Order>();
262 
                transactionServiceClient = new TransactionClient().getClient();
263 
                for (Order order : transactionServiceClient
264 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
265 
                                Collections.singletonList(OrderStatus.RECEIVED_AT_STORE))) {
266 
                    log.info("Processing Order: " + order.getId());
267 
                    orders.add(order);
268 
                }
269 
            }
270 
 
3405 mandeep.dh 271 
        } catch (TException e) {
3546 mandeep.dh 272 
            log.error("Error loading edit page", e);
273 
        } catch (NumberFormatException e) {
274 
            log.error("Error parsing orderId", e);
275 
        } catch (TransactionServiceException e) {
276 
            log.error("Error fetching orders for " + ticket.getCustomerId(), e);
3578 mandeep.dh 277 
        } catch (PaymentException e) {
278 
            log.error("Error fetching payments for " + ticket.getCustomerId(), e);
3405 mandeep.dh 279 
        }
280 
 
281 
        return EDIT;
282 
    }
283 
 
4490 anupam.sin 284 
    private void populateAttachments() {
285 
        allAttachmentsForTicket = new HashMap<String, String>();
286 
        for (Activity activity : activities) {
287 
            log.info("" + activity.getId());
288 
            String attachment = activity.getAttachments();
289 
            if (attachment != null && !attachment.isEmpty()) {
290 
                log.info("" + attachment);
291 
                String [] attachmentList = attachment.split(";");
292 
                for (String attachmentName : attachmentList) {
293 
                    if (attachmentName != null && !attachmentName.isEmpty()) {
294 
                        log.info("" + attachmentName);
295 
                        allAttachmentsForTicket.put(activity.getId() + "-" + attachmentName, attachmentName);
296 
                    }
297 
                }
298 
            }
299 
        }
300 
    }
301 
 
5791 anupam.sin 302 
    public static void main(String[] args) throws TException {
303 
        SearchFilter s = new SearchFilter();
304 
//      s.setTicketId(200l);
305 
//      s.setTicketAssigneeIds(null);
306 
//      s.setTicketAssigneeIds(new ArrayList<Long>());
307 
//      s.setActivityCreatorIds(Collections.singletonList(2l));
308 
//      s.setEndTimestamp(new Date());
309 
      //s.setTicketCategory(TicketCategory.STORE_PICKUP);
310 
      s.setTicketId((long) 51345);
311 
      in.shop2020.crm.CRMService.Client crmServiceClient = new CRMClient().getClient();
312 
      Ticket ticket = crmServiceClient.getTickets(s).get(0);
313 
      System.out.println(ticket.getCategory().name());
4490 anupam.sin 314 
    }
315 
 
3405 mandeep.dh 316 
    private String createSubjectString(Ticket ticket) {
14882 manish.sha 317 
    	if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
318 
	        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
319 
	                + " " + ticket.getCategory().name();
320 
    	}else{
321 
    		return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
322 
            + " " + ticket.getCategory().name();
323 
    	}
3405 mandeep.dh 324 
    }
325 
 
3578 mandeep.dh 326 
    private Date getTomorrow() {
327 
        Calendar calendar = Calendar.getInstance();
328 
        calendar.setTime(new Date());
329 
        calendar.add(Calendar.DAY_OF_MONTH, 1);
330 
        return calendar.getTime();
331 
    }
332 
 
3339 mandeep.dh 333 
    public String create() {
334 
        try {
3546 mandeep.dh 335 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
336 
                    .getId();
3339 mandeep.dh 337 
            Ticket ticket = new Ticket();
338 
            ticket.setDescription(description);
339 
            ticket.setCreatorId(creatorId);
340 
            ticket.setStatus(TicketStatus.OPEN);
341 
            ticket.setPriority(TicketPriority.valueOf(priority));
342 
            ticket.setCategory(TicketCategory.valueOf(category));
343 
 
344 
            Activity activity = new Activity();
345 
            activity.setDescription("Creating Ticket");
346 
            activity.setType(ActivityType.OTHER);
347 
            activity.setTicketPriority(TicketPriority.valueOf(priority));
348 
            activity.setTicketStatus(TicketStatus.OPEN);
349 
            activity.setCreatorId(creatorId);
350 
            activity.setTicketCategory(TicketCategory.valueOf(category));
351 
            activity.setTicketDescription(description);
352 
 
353 
            if (orderId != null && !orderId.isEmpty()) {
354 
                ticket.setOrderId(Long.parseLong(orderId));
355 
            }
4490 anupam.sin 356 
 
357 
            if (TicketCategory.valueOf(category) == TicketCategory.DOA_RECEIVED) {
358 
                transactionServiceClient = new TransactionClient().getClient();
359 
                if (!transactionServiceClient.markOrderDoaRequestReceived(Long.parseLong(orderId))) {
360 
                    throw new Exception("Order cannot be marked as DOA Received");
361 
                }
362 
                log.info("" + userId);
363 
 
364 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
365 
                log.info("In order table id is : " + order.getCustomer_id());
366 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
367 
                    throw new Exception("This order is not associated with this user Id");
368 
                }
369 
            }
370 
 
371 
            if (TicketCategory.valueOf(category) == TicketCategory.RETURN_FORM) {
372 
                transactionServiceClient = new TransactionClient().getClient();
373 
                if (!transactionServiceClient.markOrderReturnRequestReceived(Long.parseLong(orderId))) {
374 
                    throw new Exception("Order cannot be marked as Return Requested");
375 
                }
376 
                log.info("" + userId);
377 
 
378 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
379 
                log.info("In order table id is : " + order.getCustomer_id());
380 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
381 
                    throw new Exception("This order is not associated with this user Id");
382 
                }
383 
            }
4681 amar.kumar 384 
            if(body!=null && !body.isEmpty()){
385 
            	String plainTextbody = new Source(body).getTextExtractor().toString();
386 
            	ticket.setDescription(description + " : " + plainTextbody);
387 
            }
4490 anupam.sin 388 
 
3405 mandeep.dh 389 
            if (userId != null && !userId.isEmpty()) {
390 
                ticket.setCustomerId(Long.parseLong(userId));
391 
                activity.setCustomerId(Long.parseLong(userId));
3546 mandeep.dh 392 
            } else {
3390 mandeep.dh 393 
                User user = null;
394 
                userContextServiceClient = new UserClient().getClient();
395 
                try {
3405 mandeep.dh 396 
                    if (customerName != null && !customerName.isEmpty()) {
397 
                        ticket.setCustomerName(customerName);
398 
                        activity.setCustomerName(customerName);
399 
                    }
400 
 
401 
                    if (customerEmailId != null && !customerEmailId.isEmpty()) {
402 
                        ticket.setCustomerEmailId(customerEmailId);
403 
                        activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 404 
                        user = userContextServiceClient
405 
                                .getUserByEmail(customerEmailId);
3405 mandeep.dh 406 
                    }
407 
 
3546 mandeep.dh 408 
                    if ((user == null || user.getUserId() == -1)
409 
                            && customerMobileNumber != null
410 
                            && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 411 
                        ticket.setCustomerMobileNumber(customerMobileNumber);
412 
                        activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 413 
                        user = userContextServiceClient
414 
                                .getUserByMobileNumber(Long
415 
                                        .parseLong(customerMobileNumber));
3405 mandeep.dh 416 
                    }
3390 mandeep.dh 417 
                } catch (UserContextException e) {
3546 mandeep.dh 418 
                    log.error("Could not fetch user for: " + customerEmailId
419 
                            + " " + customerMobileNumber + " " + customerName,
420 
                            e);
3390 mandeep.dh 421 
                }
3546 mandeep.dh 422 
 
3390 mandeep.dh 423 
                if (user != null && user.getUserId() != -1) {
424 
                    ticket.setCustomerId(user.getUserId());
425 
                    activity.setCustomerId(user.getUserId());
426 
                }
3339 mandeep.dh 427 
            }
428 
 
429 
            // handling null values appropriately
430 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
3546 mandeep.dh 431 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
432 
                        .getId();
3339 mandeep.dh 433 
                ticket.setAssigneeId(assigneeId);
434 
                activity.setTicketAssigneeId(assigneeId);
435 
            }
436 
 
3546 mandeep.dh 437 
            crmServiceClient = new CRMClient().getClient();
438 
            id = String
439 
                    .valueOf(crmServiceClient.insertTicket(ticket, activity));
3339 mandeep.dh 440 
        } catch (TException e) {
441 
            log.error("Error while creating ticket", e);
442 
            return EXCEPTION;
4490 anupam.sin 443 
        } catch (NumberFormatException e) {
444 
            log.error("Error while parsing Order Id", e);
445 
            return EXCEPTION;
446 
        } catch (TransactionServiceException e) {
447 
            log.error("Error while updating order status", e);
448 
            return EXCEPTION;
449 
        } catch (Exception e) {
450 
            log.error(e.getMessage());
451 
            return EXCEPTION;
3339 mandeep.dh 452 
        }
453 
 
3405 mandeep.dh 454 
        return index();
3339 mandeep.dh 455 
    }
456 
 
3405 mandeep.dh 457 
    public boolean isAssigneeEditable() {
8847 manish.sha 458 
        return (SecurityUtils.getSubject().hasRole("TeamLead") || SecurityUtils.getSubject().hasRole("Outbound"));
3405 mandeep.dh 459 
    }
460 
 
3397 mandeep.dh 461 
    public String searchTickets() throws ParseException {
3137 mandeep.dh 462 
        try {
3397 mandeep.dh 463 
            SearchFilter searchFilter = new SearchFilter();
3405 mandeep.dh 464 
            if (userId != null && !userId.isEmpty()) {
465 
                searchFilter.setCustomerId(Long.parseLong(userId));
466 
            }
467 
 
3397 mandeep.dh 468 
            if (agentIds != null && agentIds.length != 0) {
469 
                searchFilter.setTicketAssigneeIds(new ArrayList<Long>());
470 
                for (String agentId : agentIds) {
3546 mandeep.dh 471 
                    searchFilter.getTicketAssigneeIds().add(
472 
                            CRMAuthorizingRealm.getAgent(agentId).getId());
3397 mandeep.dh 473 
                }
474 
            }
7595 kshitij.so 475 
 
476 
            //Start:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
477 
            if(customerMobileNumber!=null && !customerMobileNumber.isEmpty()){
478 
            	searchFilter.setCustomerMobileNumber(customerMobileNumber);
479 
            }
480 
            //End:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
481 
 
3397 mandeep.dh 482 
            if (startTimestamp != null && !startTimestamp.isEmpty()) {
3546 mandeep.dh 483 
                searchFilter.setStartTimestamp(SDF.parse(startTimestamp)
484 
                        .getTime());
3397 mandeep.dh 485 
            }
486 
 
487 
            if (endTimestamp != null && !endTimestamp.isEmpty()) {
488 
                searchFilter.setEndTimestamp(SDF.parse(endTimestamp).getTime());
489 
            }
490 
 
3422 mandeep.dh 491 
            if (id != null && !id.isEmpty()) {
492 
                searchFilter.setTicketId(Long.parseLong(id));
493 
            }
494 
 
3499 mandeep.dh 495 
            if (status != null && !status.isEmpty()) {
3972 mandeep.dh 496 
                searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
497 
                searchFilter.getTicketStatuses().add(TicketStatus.valueOf(status));
498 
                if (TicketStatus.OPEN.name().equals(status)) {
499 
                    searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
500 
                }
3499 mandeep.dh 501 
            }
502 
 
503 
            if (category != null && !category.isEmpty()) {
3546 mandeep.dh 504 
                searchFilter
505 
                        .setTicketCategory(TicketCategory.valueOf(category));
3499 mandeep.dh 506 
            }
507 
 
3546 mandeep.dh 508 
            crmServiceClient = new CRMClient().getClient();
3405 mandeep.dh 509 
            tickets = crmServiceClient.getTickets(searchFilter);
3137 mandeep.dh 510 
        } catch (TException e) {
511 
            String errorString = "Error getting tickets for "
512 
                    + currentAgentEmailId;
513 
            log.error(errorString, e);
514 
            addActionError(errorString);
515 
        }
516 
 
3405 mandeep.dh 517 
        return index();
3137 mandeep.dh 518 
    }
519 
 
520 
    public String getUnassignedTickets() {
521 
        try {
16244 manish.sha 522 
        	tickets = new ArrayList<Ticket>();
3546 mandeep.dh 523 
            crmServiceClient = new CRMClient().getClient();
16244 manish.sha 524 
            List<Ticket> unassignedTickets = crmServiceClient.getUnassignedTickets();
525 
            for(Ticket unassignedTicket: unassignedTickets){
526 
            	if(isSaholicAndProfitMandiAllowed()){
527 
            		tickets.add(unassignedTicket);
528 
            	}else if(isProfitMandiAgent()){
529 
            		if(profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
530 
            			tickets.add(unassignedTicket);
531 
            		}
532 
            	}else{
533 
            		if(!profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
534 
            			tickets.add(unassignedTicket);
535 
            		}
536 
            	}
537 
            }
3137 mandeep.dh 538 
        } catch (TException e) {
3339 mandeep.dh 539 
            String errorString = "Error getting tickets for "
540 
                    + currentAgentEmailId;
3137 mandeep.dh 541 
            log.error(errorString, e);
542 
            addActionError(errorString);
543 
        }
544 
 
3405 mandeep.dh 545 
        return index();
3137 mandeep.dh 546 
    }
547 
 
3405 mandeep.dh 548 
    public String update() {
549 
        try {
550 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
551 
                    .getId();
552 
 
3546 mandeep.dh 553 
            SearchFilter searchFilter = new SearchFilter();
554 
            searchFilter.setTicketId(Long.parseLong(id));
555 
            crmServiceClient = new CRMClient().getClient();
556 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3405 mandeep.dh 557 
            ticket.setDescription(description);
558 
            ticket.setPriority(TicketPriority.valueOf(priority));
559 
 
560 
            // Update when a ticket is closed!
3578 mandeep.dh 561 
            if (TicketStatus.CLOSED.name().equals(status) || TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
3546 mandeep.dh 562 
                if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())
563 
                        && pendingCODOrders(ticket.getCustomerId())) {
564 
                    addActionMessage("Cod orders pending for verification. Ticket can not be closed and its category cannot be changed.");
565 
                } else {
566 
                    ticket.setCategory(TicketCategory.valueOf(category));
567 
                    ticket.setStatus(TicketStatus.valueOf(status));
568 
                    ticket.setCloseDate(new Date().getTime());
569 
                }
3405 mandeep.dh 570 
            }
3546 mandeep.dh 571 
            else {
572 
                ticket.setCategory(TicketCategory.valueOf(category));
3578 mandeep.dh 573 
                ticket.setStatus(TicketStatus.valueOf(status));
3546 mandeep.dh 574 
            }
3405 mandeep.dh 575 
 
576 
            if (activityDescription == null || activityDescription.isEmpty()) {
4241 anupam.sin 577 
                activityDescription = "Ticket fields updated";
3405 mandeep.dh 578 
            }
579 
 
580 
            Activity activity = new Activity();
581 
            activity.setDescription(activityDescription);
582 
            activity.setType(ActivityType.valueOf(activityType));
3546 mandeep.dh 583 
            activity.setTicketPriority(ticket.getPriority());
584 
            activity.setTicketStatus(ticket.getStatus());
3405 mandeep.dh 585 
            activity.setCreatorId(creatorId);
3546 mandeep.dh 586 
            activity.setTicketCategory(ticket.getCategory());
587 
            activity.setTicketDescription(ticket.getDescription());
3405 mandeep.dh 588 
 
589 
            if (userId != null && !userId.isEmpty()) {
590 
                activity.setCustomerId(Long.parseLong(userId));
591 
            }
592 
 
4035 mandeep.dh 593 
            // Handling null values appropriately
594 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
595 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
596 
                        .getId();
597 
                ticket.setAssigneeId(assigneeId);
598 
                activity.setTicketAssigneeId(assigneeId);
599 
            }
600 
 
3405 mandeep.dh 601 
            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {
602 
                log.info("Sending mail");
603 
                Client helperClient = new HelperClient().getClient();
14882 manish.sha 604 
                if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
605 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
606 
	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
607 
	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
608 
                }else{
609 
                	activity.setUserEmailId(helperClient.saveUserEmailForSending(
610 
	                        Arrays.asList(customerEmailId), CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
611 
	                        subject, body, null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
612 
                }
3405 mandeep.dh 613 
 
4256 mandeep.dh 614 
                String plainTextbody = new Source(body).getTextExtractor().toString();
615 
 
3405 mandeep.dh 616 
                // We change activityType to OTHER when pop up box for email
617 
                // closes
618 
                activity.setDescription("Subject: " + subject + "\n\n"
4256 mandeep.dh 619 
                        + "Body: " + plainTextbody);
4206 mandeep.dh 620 
 
621 
                String activityDesc = activity.getDescription();
622 
                if (activityDesc.length() > CRMConstants.DESCRIPTION_MAX_WIDTH) {
623 
                    activityDesc = activityDesc.substring(0, CRMConstants.DESCRIPTION_MAX_WIDTH);
624 
                    activityDesc += "\n\nTHIS TEXT IS TRUNCATED. PLEASE VISIT INBOX TO SEE COMPLETE DETAILS.";
625 
                }
626 
 
627 
                activity.setDescription(activityDesc);
3405 mandeep.dh 628 
            }
629 
 
4020 mandeep.dh 630 
            if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
631 
                log.info("Sending escalation mail");
16244 manish.sha 632 
                if(escalate.startsWith("PM")){
633 
                	PMEscalationMatrix escalation = CRMConstants.PMEscalationMatrix.valueOf(escalate);
634 
                	List<Integer> escalationReceipients = escalation.getAgentIds();
635 
 
636 
                	List<String> toMailIds = new ArrayList<String>();
637 
                    for (Integer agentId : escalationReceipients) {
638 
                        toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
4020 mandeep.dh 639 
 
16244 manish.sha 640 
                        // Setting last agent as assignee
641 
                        ticket.setAssigneeId(agentId);
642 
                        activity.setTicketAssigneeId(agentId);
643 
                    }
4034 mandeep.dh 644 
 
16244 manish.sha 645 
                    Client helperClient = new HelperClient().getClient();
646 
                    String escalationMailSubject = createPMEscalationMailSubject(ticket, escalation);
647 
                    String escalationMailBody = createEscalationMailBody(ticket);
16402 manish.sha 648 
 
649 
                    if(profitMandiTicketCategoryList.contains(ticket.getCategory())){
4020 mandeep.dh 650 
 
16402 manish.sha 651 
	                    activity.setUserEmailId(helperClient.saveUserEmailForSending(
652 
	                            toMailIds, CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
653 
	                            escalationMailSubject, escalationMailBody,
654 
	                            null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
655 
                    }else{
656 
                    	activity.setUserEmailId(helperClient.saveUserEmailForSending(
657 
    	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
658 
    	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
659 
                    }
4020 mandeep.dh 660 
 
16244 manish.sha 661 
                    // We change activityType to OTHER when pop up box for email
662 
                    // closes
663 
                    activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
664 
                            + "Body: " + escalationMailBody);
665 
                }else{
666 
	                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
667 
	                List<Integer> escalationReceipients = escalation.getAgentIds();
668 
 
669 
	                List<String> toMailIds = new ArrayList<String>();
670 
	                for (Integer agentId : escalationReceipients) {
671 
	                    toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
672 
 
673 
	                    // Setting last agent as assignee
674 
	                    ticket.setAssigneeId(agentId);
675 
	                    activity.setTicketAssigneeId(agentId);
676 
	                }
677 
 
678 
	                Client helperClient = new HelperClient().getClient();
679 
	                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
680 
	                String escalationMailBody = createEscalationMailBody(ticket);
4020 mandeep.dh 681 
 
16244 manish.sha 682 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
683 
	                        toMailIds, CRMConstants.CRM_EMAIL_SENDOR,
684 
	                        escalationMailSubject, escalationMailBody,
685 
	                        null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
686 
 
687 
	                // We change activityType to OTHER when pop up box for email
688 
	                // closes
689 
	                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
690 
	                        + "Body: " + escalationMailBody);
691 
                }
4020 mandeep.dh 692 
            }
693 
 
3405 mandeep.dh 694 
            User user = null;
695 
            userContextServiceClient = new UserClient().getClient();
696 
            try {
697 
                if (customerName != null && !customerName.isEmpty()) {
698 
                    ticket.setCustomerName(customerName);
699 
                    activity.setCustomerName(customerName);
700 
                }
701 
 
702 
                if (customerEmailId != null && !customerEmailId.isEmpty()) {
703 
                    ticket.setCustomerEmailId(customerEmailId);
704 
                    activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 705 
                    user = userContextServiceClient
706 
                            .getUserByEmail(customerEmailId);
3405 mandeep.dh 707 
                }
708 
 
3546 mandeep.dh 709 
                if ((user == null || user.getUserId() == -1)
710 
                        && customerMobileNumber != null
711 
                        && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 712 
                    ticket.setCustomerMobileNumber(customerMobileNumber);
713 
                    activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 714 
                    user = userContextServiceClient.getUserByMobileNumber(Long
715 
                            .parseLong(customerMobileNumber));
3405 mandeep.dh 716 
                }
717 
            } catch (UserContextException e) {
718 
                log.error("Could not fetch user for: " + customerEmailId + " "
719 
                        + customerMobileNumber + " " + customerName, e);
720 
            }
3546 mandeep.dh 721 
 
3405 mandeep.dh 722 
            if (user != null && user.getUserId() != -1) {
723 
                ticket.setCustomerId(user.getUserId());
724 
                activity.setCustomerId(user.getUserId());
725 
            }
726 
 
727 
            crmServiceClient = new CRMClient().getClient();
728 
            crmServiceClient.updateTicket(ticket, activity);
729 
        } catch (TException e) {
730 
            log.error("Error while updating ticket", e);
731 
            return EXCEPTION;
732 
        } catch (HelperServiceException hse) {
733 
            log.error("Error while sending mail", hse);
734 
            return EXCEPTION;
735 
        }
736 
 
14882 manish.sha 737 
        return INDEX;
3405 mandeep.dh 738 
    }
739 
 
16244 manish.sha 740 
    private String createEscalationMailBody(Ticket ticket)
4020 mandeep.dh 741 
    {
742 
        return body + "<br />Please visit following URL to check ticket details.<br />" +
743 
            "http://cs.shop2020.in:8080/crm?ticketId=" + ticket.getId();
744 
    }
745 
 
746 
    private String createEscalationMailSubject(Ticket ticket,
747 
            EscalationMatrix escalation)
748 
    {
749 
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
750 
    }
16244 manish.sha 751 
 
752 
    private String createPMEscalationMailSubject(Ticket ticket,
753 
            PMEscalationMatrix escalation)
754 
    {
755 
        return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
756 
    }
4020 mandeep.dh 757 
 
3546 mandeep.dh 758 
    private boolean pendingCODOrders(long customerId) {
759 
        try {
760 
            log.info("Trying to fetch orders for " + customerId);
761 
            transactionServiceClient = new TransactionClient().getClient();
762 
            for (Order order : transactionServiceClient.getOrdersForCustomer(
763 
                    customerId, 0, 0,
4663 rajveer 764 
                    Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 765 
                log.info("Processing order: " + order.getId() + " with COD: " + order.isCod());
766 
                if (order.isCod()) {
767 
                    log.info("Returning true from pendingCODOrders() for " + customerId);
768 
                    return true;
769 
                }
770 
            }
771 
        } catch (TTransportException e) {
772 
            log.error("Error while creating thrift client", e);
773 
        } catch (TransactionServiceException e) {
774 
            log.error("Error fetching orders", e);
775 
        } catch (TException e) {
776 
            log.error("Error fetching orders", e);
777 
        }
778 
 
779 
        log.info("Returning false from pendingCODOrders() for " + customerId);
780 
        return false;
781 
    }
5791 anupam.sin 782 
 
783 
    public String extendExpiry() {
784 
        try {
785 
            log.info("order Id = " + orderId);
786 
            log.info("pickup : " + pickupExtension);
787 
            Attribute newAttribute = new Attribute();
788 
            List<Attribute> attributes = new ArrayList<Attribute>();
789 
            String extendedBy = "0";
790 
            transactionServiceClient = new TransactionClient().getClient();
791 
            attributes = transactionServiceClient.getAllAttributesForOrderId(Long.parseLong(orderId));
792 
            for (Attribute attribute : attributes) {
793 
                if (attribute.getName().equals("pickupExtension")) {
794 
                    extendedBy = attribute.getValue();
795 
                    break;
796 
                }
797 
            }
798 
            log.info("ATTR = " + attributes);
799 
            log.info("1");
800 
            if (extendedBy.equals("0")) {
801 
                newAttribute.setName("pickupExtension");
802 
                newAttribute.setValue(pickupExtension);
803 
                attributes.add(newAttribute);
804 
                log.info("2");
805 
            } else {
806 
                Long totalExtension = Long.parseLong(extendedBy) + Long.parseLong(pickupExtension);
807 
                for (Attribute attribute : attributes) {
808 
                    if (attribute.getName().equals("pickupExtension")) {
809 
                        attribute.setValue(totalExtension.toString());
810 
                        log.info("3");
811 
                    }
812 
                }
813 
            }
814 
            transactionServiceClient = new TransactionClient().getClient();
815 
            transactionServiceClient.setOrderAttributes(Long.parseLong(orderId), attributes);
5919 anupam.sin 816 
 
817 
            SearchFilter searchFilter = new SearchFilter();
818 
            searchFilter.setTicketId(Long.parseLong(id));
819 
            crmServiceClient = new CRMClient().getClient();
820 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
821 
 
822 
            // Inserting activity
823 
            Activity activity = new Activity();
824 
            activity.setDescription("Pickup extended by " + pickupExtension
825 
                    + " Days.");
826 
            activity.setType(ActivityType.OTHER);
827 
            activity.setTicketPriority(ticket.getPriority());
828 
            activity.setTicketStatus(ticket.getStatus());
829 
            activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
830 
            activity.setTicketCategory(ticket.getCategory());
831 
            activity.setTicketDescription(ticket.getDescription());
832 
            activity.setCustomerId(ticket.getCustomerId());
833 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
834 
 
835 
            crmServiceClient = new CRMClient().getClient();
836 
            crmServiceClient.updateTicket(ticket, activity);
837 
 
5917 anupam.sin 838 
            //transactionServiceClient = new TransactionClient().getClient();
839 
            //transactionServiceClient.enqueueExpiryExtensionEmail(orderId);
5791 anupam.sin 840 
        } catch (NumberFormatException e) {
841 
            e.printStackTrace();
842 
        } catch (TException e) {
843 
            e.printStackTrace();
844 
        }
5917 anupam.sin 845 
        return edit();
5791 anupam.sin 846 
    }
847 
 
848 
    public String getPickupExpiryDate(long id, long deliveryTimestamp) {
849 
        try {
850 
            log.info("orderID" + id);
851 
            log.info("Delivery Time : " + deliveryTimestamp);
852 
            Date deliveryDate = new Date(deliveryTimestamp);
853 
            Calendar cal = Calendar.getInstance();
854 
            cal.setTime(deliveryDate);
855 
 
856 
            log.info("Orig Del Date :" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
857 
 
858 
            cal.add(Calendar.DATE, 5);
859 
 
860 
            log.info("After adding 5 days" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
861 
 
862 
            transactionServiceClient = new TransactionClient().getClient();
863 
            List<Attribute> attributes = new ArrayList<Attribute>();
864 
            String extendedBy = "0";
865 
            attributes = transactionServiceClient.getAllAttributesForOrderId(id);
866 
            for (Attribute attribute : attributes) {
867 
                if (attribute.getName().equals("pickupExtension")) {
868 
                    extendedBy = attribute.getValue();
869 
                }
870 
            }
871 
            cal.add(Calendar.DATE, Integer.parseInt(extendedBy));
872 
 
873 
            log.info("Extended by" + extendedBy);
874 
 
875 
            log.info("Final : " + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
876 
 
877 
            SimpleDateFormat SDF = new SimpleDateFormat("dd MMM, yyyy");
878 
            return SDF.format(cal.getTime());
879 
 
880 
        } catch (NumberFormatException e) {
881 
            e.printStackTrace();
882 
        } catch (TException e) {
883 
            e.printStackTrace();
884 
        }
885 
        return "N/A";
886 
    }
3546 mandeep.dh 887 
 
4277 anupam.sin 888 
    public String updateOrderStatus() {
889 
        long creatorId;
890 
        OrderStatus orderStatusEnum = null;
891 
        try {
892 
            creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
893 
 
894 
            if(orderStatus.equals("DENY_CANCEL_REQUEST")) {
895 
                transactionServiceClient = new TransactionClient().getClient();
896 
                transactionServiceClient.markOrderCancellationRequestDenied(Long.parseLong(orderId));
897 
            }
3546 mandeep.dh 898 
 
4277 anupam.sin 899 
            else {
3546 mandeep.dh 900 
 
4277 anupam.sin 901 
                orderStatusEnum = OrderStatus.valueOf(orderStatus);
902 
                transactionServiceClient = new TransactionClient().getClient();
3578 mandeep.dh 903 
 
4277 anupam.sin 904 
                if (OrderStatus.SUBMITTED_FOR_PROCESSING.equals(orderStatusEnum)) {
905 
                    transactionServiceClient.verifyOrder(Long.parseLong(orderId));
5348 anupam.sin 906 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 907 
                }
4682 rajveer 908 
                else if (OrderStatus.COD_VERIFICATION_FAILED.equals(orderStatusEnum)) {
4277 anupam.sin 909 
                    transactionServiceClient.refundOrder(Long.parseLong(orderId), currentAgentEmailId, cancelReason);
5348 anupam.sin 910 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 911 
                }
912 
                else if (OrderStatus.CANCEL_REQUEST_CONFIRMED.equals(orderStatusEnum)) {
913 
                    transactionServiceClient.markOrderCancellationRequestConfirmed(Long.parseLong(orderId));
914 
                }
915 
                else {
916 
                    throw new UnsupportedOperationException("Cannot update status of orderId: " + orderId + " to: " + orderStatus);
917 
                }
918 
            }
919 
 
920 
            SearchFilter searchFilter = new SearchFilter();
921 
            searchFilter.setTicketId(Long.parseLong(id));
922 
            crmServiceClient = new CRMClient().getClient();
923 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3546 mandeep.dh 924 
 
4277 anupam.sin 925 
            // Inserting activity
926 
            Activity activity = new Activity();
927 
            activity.setDescription("Status updated for Order Id: " + orderId
928 
                    + " to " + orderStatus + ", Reason: " + cancelReason + body);
929 
            activity.setType(ActivityType.OTHER);
930 
            activity.setTicketPriority(ticket.getPriority());
931 
            activity.setTicketStatus(ticket.getStatus());
932 
            activity.setCreatorId(creatorId);
933 
            activity.setTicketCategory(ticket.getCategory());
934 
            activity.setTicketDescription(ticket.getDescription());
935 
            activity.setCustomerId(ticket.getCustomerId());
936 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
3546 mandeep.dh 937 
 
4277 anupam.sin 938 
            crmServiceClient = new CRMClient().getClient();
939 
            crmServiceClient.updateTicket(ticket, activity);
3546 mandeep.dh 940 
 
4277 anupam.sin 941 
        } catch (TException e) {
942 
            log.info("Thrift exception", e);
943 
        } catch (NumberFormatException e) {
944 
            log.info("Could not convert to long", e);
945 
        } catch (TransactionServiceException e) {
946 
            log.info("Transaction client exception", e);
947 
        }
948 
 
3546 mandeep.dh 949 
        return edit();
950 
    }
4277 anupam.sin 951 
 
3137 mandeep.dh 952 
    public User getUser(Long userId) {
953 
        User user = null;
954 
 
955 
        try {
3390 mandeep.dh 956 
            userContextServiceClient = new UserClient().getClient();
3137 mandeep.dh 957 
            user = userContextServiceClient.getUserById(userId);
958 
        } catch (UserContextException e) {
959 
            String errorString = "Could not fetch user for " + userId;
960 
            log.error(errorString, e);
961 
            addActionError(errorString);
962 
        } catch (TException e) {
963 
            String errorString = "Could not create client";
964 
            log.error(errorString, e);
965 
            addActionError(errorString);
966 
        }
967 
 
968 
        return user;
969 
    }
4267 anupam.sin 970 
 
4438 anupam.sin 971 
    public String allowPayment() {
972 
        try {
973 
            log.info("Allowing payment for paymentId = " + paymentId);
974 
            transactionServiceClient = new TransactionClient().getClient();
975 
            transactionServiceClient.markTransactionAsPaymentFlagRemoved(Long.parseLong(transactionId));
976 
            if (id != null && !id.isEmpty()) {
977 
                SearchFilter searchFilter = new SearchFilter();
978 
                crmServiceClient = new CRMClient().getClient();
979 
                searchFilter.setTicketId(Long.parseLong(id));
980 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
981 
                // Inserting activity
982 
                if(ticket != null) {
983 
                    Activity activity = new Activity();
984 
                    activity.setDescription("Flagged Payment allowed");
985 
                    activity.setType(ActivityType.OTHER);
986 
                    activity.setTicketPriority(ticket.getPriority());
987 
                    activity.setTicketStatus(ticket.getStatus());
988 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
989 
                    activity.setTicketCategory(ticket.getCategory());
990 
                    activity.setTicketDescription(ticket.getDescription());
991 
                    activity.setCustomerId(ticket.getCustomerId());
992 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
993 
 
994 
                    crmServiceClient = new CRMClient().getClient();
995 
                    crmServiceClient.updateTicket(ticket, activity);
996 
                }
997 
            }
998 
 
999 
        } catch (TException e) {
1000 
            log.error("Error while getting tickets", e);
1001 
            return EXCEPTION;
1002 
        } catch (NumberFormatException e) {
1003 
            log.error("Invalid ticket Id", e);
1004 
            return EXCEPTION;
1005 
        } catch (TransactionServiceException e) {
1006 
            log.error("Error while marking transactions as Flag removed", e);
1007 
            return EXCEPTION;
1008 
        }
4267 anupam.sin 1009 
        return edit();
1010 
    }
1011 
 
4490 anupam.sin 1012 
    public String blockPayment() {
4438 anupam.sin 1013 
        try {
1014 
            log.info("Blocking payment for paymentId = " + paymentId);
1015 
            transactionServiceClient = new TransactionClient().getClient();
1016 
            transactionServiceClient.refundTransaction(Long.parseLong(transactionId), currentAgentEmailId, "FLAGGED_PAYMENT_CANCELLED");
1017 
            if (id != null && !id.isEmpty()) {
1018 
                SearchFilter searchFilter = new SearchFilter();
1019 
                crmServiceClient = new CRMClient().getClient();
1020 
                searchFilter.setTicketId(Long.parseLong(id));
1021 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1022 
                // Inserting activity
1023 
                if(ticket != null) {
1024 
                    Activity activity = new Activity();
1025 
                    activity.setDescription("Flagged Payment allowed");
1026 
                    activity.setType(ActivityType.OTHER);
1027 
                    activity.setTicketPriority(ticket.getPriority());
1028 
                    activity.setTicketStatus(ticket.getStatus());
1029 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1030 
                    activity.setTicketCategory(ticket.getCategory());
1031 
                    activity.setTicketDescription(ticket.getDescription());
1032 
                    activity.setCustomerId(ticket.getCustomerId());
1033 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1034 
 
1035 
                    crmServiceClient = new CRMClient().getClient();
1036 
                    crmServiceClient.updateTicket(ticket, activity);
1037 
                }
1038 
            }
1039 
 
1040 
        } catch (TException e) {
1041 
            log.error("Error while getting tickets", e);
1042 
            return EXCEPTION;
1043 
        } catch (NumberFormatException e) {
1044 
            log.error("Invalid ticket Id", e);
1045 
            return EXCEPTION;
1046 
        } catch (TransactionServiceException e) {
1047 
            log.error("Error while allowing flagged payment", e);
1048 
            return EXCEPTION;
1049 
        }
4267 anupam.sin 1050 
        return edit();
1051 
    }
4490 anupam.sin 1052 
 
1053 
    public String authorizeReturn() {
1054 
        try {
1055 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1056 
            boolean isReship = false;
1057 
            boolean fromStore  = false;
4490 anupam.sin 1058 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1059 
            if(premises.equals("store")) {
1060 
                fromStore = true;
1061 
            }
1062 
 
1063 
            if(closureType.equals("reship")) {
1064 
                isReship = true;
1065 
            }
1066 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1067 
            if (id != null && !id.isEmpty()) {
1068 
                SearchFilter searchFilter = new SearchFilter();
1069 
                crmServiceClient = new CRMClient().getClient();
1070 
                searchFilter.setTicketId(Long.parseLong(id));
1071 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1072 
                // Inserting activity
1073 
                if(ticket != null) {
1074 
                    Activity activity = new Activity();
1075 
                    activity.setDescription("Return Authorized");
1076 
                    activity.setType(ActivityType.OTHER);
1077 
                    activity.setTicketPriority(ticket.getPriority());
1078 
                    activity.setTicketStatus(ticket.getStatus());
1079 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1080 
                    activity.setTicketCategory(ticket.getCategory());
1081 
                    activity.setTicketDescription(ticket.getDescription());
1082 
                    activity.setCustomerId(ticket.getCustomerId());
1083 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
3137 mandeep.dh 1084 
 
4490 anupam.sin 1085 
                    crmServiceClient = new CRMClient().getClient();
1086 
                    crmServiceClient.updateTicket(ticket, activity);
1087 
                }
1088 
            }
1089 
 
1090 
        } catch (TException e) {
1091 
            log.error("Error while getting tickets", e);
1092 
            return EXCEPTION;
1093 
        } catch (NumberFormatException e) {
1094 
            log.error("Invalid ticket Id", e);
1095 
            return EXCEPTION;
1096 
        } catch (TransactionServiceException e) {
1097 
            log.error("Error while authorizing Return", e);
1098 
            return EXCEPTION;
1099 
        }
1100 
        return edit();
1101 
    }
1102 
 
1103 
    public String denyReturn() {
1104 
        try {
1105 
            log.info("Denying OrderId =" + orderId);
1106 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1107 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1108 
            if (id != null && !id.isEmpty()) {
1109 
                SearchFilter searchFilter = new SearchFilter();
1110 
                crmServiceClient = new CRMClient().getClient();
1111 
                searchFilter.setTicketId(Long.parseLong(id));
1112 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1113 
                // Inserting activity
1114 
                if(ticket != null) {
1115 
                    Activity activity = new Activity();
1116 
                    activity.setDescription("Return Denied");
1117 
                    activity.setType(ActivityType.OTHER);
1118 
                    activity.setTicketPriority(ticket.getPriority());
1119 
                    activity.setTicketStatus(ticket.getStatus());
1120 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1121 
                    activity.setTicketCategory(ticket.getCategory());
1122 
                    activity.setTicketDescription(ticket.getDescription());
1123 
                    activity.setCustomerId(ticket.getCustomerId());
1124 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1125 
 
1126 
                    crmServiceClient = new CRMClient().getClient();
1127 
                    crmServiceClient.updateTicket(ticket, activity);
1128 
                }
1129 
            }
1130 
 
1131 
        } catch (TException e) {
1132 
            log.error("Error while getting tickets", e);
1133 
            return EXCEPTION;
1134 
        } catch (NumberFormatException e) {
1135 
            log.error("Invalid ticket Id", e);
1136 
            return EXCEPTION;
1137 
        } catch (TransactionServiceException e) {
1138 
            log.error("Error while denying Return", e);
1139 
            return EXCEPTION;
1140 
        }
1141 
        return edit();
1142 
    }
1143 
 
1144 
    public String authorizeDOA() {
1145 
        try {
1146 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1147 
            boolean isReship = false;
1148 
            boolean fromStore  = false;
4490 anupam.sin 1149 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1150 
            if(premises.equals("store")) {
1151 
                fromStore = true;
1152 
            }
1153 
 
1154 
            if(closureType.equals("reship")) {
1155 
                isReship = true;
1156 
            }
1157 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1158 
            if (id != null && !id.isEmpty()) {
1159 
                SearchFilter searchFilter = new SearchFilter();
1160 
                crmServiceClient = new CRMClient().getClient();
1161 
                searchFilter.setTicketId(Long.parseLong(id));
1162 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1163 
                // Inserting activity
1164 
                if(ticket != null) {
1165 
                    Activity activity = new Activity();
1166 
                    activity.setDescription("DOA Authorized");
1167 
                    activity.setType(ActivityType.OTHER);
1168 
                    activity.setTicketPriority(ticket.getPriority());
1169 
                    activity.setTicketStatus(ticket.getStatus());
1170 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1171 
                    activity.setTicketCategory(ticket.getCategory());
1172 
                    activity.setTicketDescription(ticket.getDescription());
1173 
                    activity.setCustomerId(ticket.getCustomerId());
1174 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1175 
 
1176 
                    crmServiceClient = new CRMClient().getClient();
1177 
                    crmServiceClient.updateTicket(ticket, activity);
1178 
                }
1179 
            }
1180 
 
1181 
        } catch (TException e) {
1182 
            log.error("Error while getting tickets", e);
1183 
            return EXCEPTION;
1184 
        } catch (NumberFormatException e) {
1185 
            log.error("Invalid ticket Id", e);
1186 
            return EXCEPTION;
1187 
        } catch (TransactionServiceException e) {
1188 
            log.error("Error while authorizing DOA", e);
1189 
            return EXCEPTION;
1190 
        }
1191 
        return edit();
1192 
    }
1193 
 
1194 
    public String denyDOA() {
1195 
        try {
1196 
            log.info("Denying OrderId =" + orderId);
1197 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1198 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1199 
            if (id != null && !id.isEmpty()) {
1200 
                SearchFilter searchFilter = new SearchFilter();
1201 
                crmServiceClient = new CRMClient().getClient();
1202 
                searchFilter.setTicketId(Long.parseLong(id));
1203 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1204 
                // Inserting activity
1205 
                if(ticket != null) {
1206 
                    Activity activity = new Activity();
1207 
                    activity.setDescription("DOA Denied");
1208 
                    activity.setType(ActivityType.OTHER);
1209 
                    activity.setTicketPriority(ticket.getPriority());
1210 
                    activity.setTicketStatus(ticket.getStatus());
1211 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1212 
                    activity.setTicketCategory(ticket.getCategory());
1213 
                    activity.setTicketDescription(ticket.getDescription());
1214 
                    activity.setCustomerId(ticket.getCustomerId());
1215 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1216 
 
1217 
                    crmServiceClient = new CRMClient().getClient();
1218 
                    crmServiceClient.updateTicket(ticket, activity);
1219 
                }
1220 
            }
1221 
 
1222 
        } catch (TException e) {
1223 
            log.error("Error while getting tickets", e);
1224 
            return EXCEPTION;
1225 
        } catch (NumberFormatException e) {
1226 
            log.error("Invalid ticket Id", e);
1227 
            return EXCEPTION;
1228 
        } catch (TransactionServiceException e) {
1229 
            log.error("Error while denying DOA", e);
1230 
            return EXCEPTION;
1231 
        }
1232 
        return edit();
1233 
    }
5407 amar.kumar 1234 
 
14882 manish.sha 1235 
    public String loadProfitMandiTickets() throws ParseException {
1236 
    	try {
1237 
            SearchFilter searchFilter = new SearchFilter();
1238 
            searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
1239 
            searchFilter.getTicketStatuses().add(TicketStatus.OPEN);
1240 
            searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
1241 
            crmServiceClient = new CRMClient().getClient();
1242 
            tickets = new ArrayList<Ticket>();
16244 manish.sha 1243 
            searchFilter.setTicketCategoryList(profitMandiTicketCategoryList);
14882 manish.sha 1244 
            tickets.addAll(crmServiceClient.getTickets(searchFilter));
1245 
        } catch (TException e) {
1246 
            String errorString = "Error getting tickets for "
1247 
                    + currentAgentEmailId;
1248 
            log.error(errorString, e);
1249 
            addActionError(errorString);
1250 
        }
1251 
    	return index();
1252 
    }
1253 
 
5909 amar.kumar 1254 
    public String getAllOpenTickets() {
1255 
    	try {
1256 
    		ticketCategorycountMap= new HashMap<String, Long>();
1257 
            crmServiceClient = new CRMClient().getClient();
1258 
            ticketCategorycountMap = crmServiceClient.getOpenTicketsMap();
1259 
        } catch (TException e) {
1260 
            String errorString = "Error getting tickets for "
1261 
                    + currentAgentEmailId;
1262 
            log.error(errorString, e);
1263 
            addActionError(errorString);
1264 
        }
1265 
        return OPEN;
1266 
    }
1267 
 
5407 amar.kumar 1268 
    public double getCustomerTrustLevel(long userId) {
1269 
    	try {
1270 
			userContextServiceClient = new UserClient().getClient();
1271 
			return userContextServiceClient.getTrustLevel(userId);
1272 
		} catch (TException e) {
1273 
			log.info("Exception while getting trustLevel for " +
1274 
					"userId " + userId);
1275 
		}
1276 
		return 0;
1277 
    }
4490 anupam.sin 1278 
 
4020 mandeep.dh 1279 
    public EscalationMatrix[] getEscalationMatrix () {
1280 
        return CRMConstants.EscalationMatrix.values();
1281 
    }
16244 manish.sha 1282 
 
1283 
    public PMEscalationMatrix[] getPMEscalationMatrix () {
1284 
        return CRMConstants.PMEscalationMatrix.values();
1285 
    }
4020 mandeep.dh 1286 
 
3546 mandeep.dh 1287 
    public String getAddress(Order order) {
1288 
        return ModelUtils.extractAddressFromOrder(order);
1289 
    }
1290 
 
1291 
    public String getProductName(LineItem lineItem) {
4008 mandeep.dh 1292 
        return ModelUtils.extractProductNameFromLineItem(lineItem) + " " + lineItem.getColor();
3546 mandeep.dh 1293 
    }
1294 
 
3405 mandeep.dh 1295 
    public ActivityType[] getActivityTypes() {
1296 
        return ActivityType.values();
1297 
    }
1298 
 
1299 
    public TicketStatus[] getTicketStatuses() {
1300 
        return TicketStatus.values();
1301 
    }
1302 
 
3390 mandeep.dh 1303 
    public Agent getAgent(long agentId) throws TException {
1304 
        return CRMAuthorizingRealm.getAgent(agentId);
3137 mandeep.dh 1305 
    }
1306 
 
3339 mandeep.dh 1307 
    public List<Agent> getAllAgents() {
16244 manish.sha 1308 
    	List<Agent> allagents = CRMAuthorizingRealm.getAgents();
1309 
    	List<Agent> requiredAgents = new ArrayList<Agent>();
1310 
    	if(isSaholicAndProfitMandiAllowed()){
1311 
    		return allagents;
1312 
    	} else if(isProfitMandiAgent()){
1313 
    		for(Agent agent: allagents){
1314 
    			if(agent.isIs_pmCrmUser()){
1315 
    				requiredAgents.add(agent);
1316 
    			}
1317 
    		}
1318 
    		return requiredAgents;
1319 
    	} else{
1320 
    		for(Agent agent: allagents){
1321 
    			if(!agent.isIs_pmCrmUser()||agent.isIs_allAssignable()){
1322 
    				requiredAgents.add(agent);
1323 
    			}
1324 
    		}
1325 
    		return requiredAgents;
1326 
    	}
3339 mandeep.dh 1327 
    }
1328 
 
16248 manish.sha 1329 
    public List<TicketCategory> getTicketCategories() {
1330 
    	List<TicketCategory> allCategories = Arrays.asList(TicketCategory.values());
1331 
    	List<TicketCategory> requiredCategories = new ArrayList<TicketCategory>();
1332 
    	if(isSaholicAndProfitMandiAllowed()){
1333 
    		return allCategories;
1334 
    	}else if(isProfitMandiAgent()){
1335 
    		for(TicketCategory tkCategory: allCategories){
1336 
    			if(profitMandiTicketCategoryList.contains(tkCategory)){
1337 
    				requiredCategories.add(tkCategory);
1338 
    			}
1339 
    		}
1340 
    		return requiredCategories;
1341 
    	}else{
1342 
    		for(TicketCategory tkCategory: allCategories){
1343 
    			if(!profitMandiTicketCategoryList.contains(tkCategory)){
1344 
    				requiredCategories.add(tkCategory);
1345 
    			}
1346 
    		}
1347 
    		return requiredCategories;
1348 
    	}
3339 mandeep.dh 1349 
    }
1350 
 
1351 
    public TicketPriority[] getTicketPriorities() {
1352 
        return TicketPriority.values();
1353 
    }
1354 
 
3137 mandeep.dh 1355 
    public List<Ticket> getTickets() {
1356 
        return tickets;
1357 
    }
1358 
 
1359 
    public void setTickets(List<Ticket> tickets) {
1360 
        this.tickets = tickets;
1361 
    }
3339 mandeep.dh 1362 
 
3405 mandeep.dh 1363 
    public String getCustomerEmailId() {
1364 
        return customerEmailId;
3339 mandeep.dh 1365 
    }
1366 
 
3405 mandeep.dh 1367 
    public void setCustomerEmailId(String customerEmailId) {
1368 
        this.customerEmailId = customerEmailId;
3339 mandeep.dh 1369 
    }
1370 
 
1371 
    public String getDescription() {
1372 
        return description;
1373 
    }
1374 
 
1375 
    public void setDescription(String description) {
1376 
        this.description = description;
1377 
    }
1378 
 
1379 
    public String getAssigneeEmailId() {
1380 
        return assigneeEmailId;
1381 
    }
1382 
 
1383 
    public void setAssigneeEmailId(String assigneeEmailId) {
1384 
        this.assigneeEmailId = assigneeEmailId;
1385 
    }
1386 
 
1387 
    public String getPriority() {
1388 
        return priority;
1389 
    }
1390 
 
1391 
    public void setPriority(String priority) {
1392 
        this.priority = priority;
1393 
    }
1394 
 
1395 
    public String getCategory() {
1396 
        return category;
1397 
    }
1398 
 
1399 
    public void setCategory(String category) {
1400 
        this.category = category;
1401 
    }
1402 
 
1403 
    public String getOrderId() {
1404 
        return orderId;
1405 
    }
1406 
 
1407 
    public void setOrderId(String orderId) {
1408 
        this.orderId = orderId;
1409 
    }
3397 mandeep.dh 1410 
 
1411 
    public String[] getAgentIds() {
1412 
        return agentIds;
1413 
    }
1414 
 
1415 
    public void setAgentIds(String[] agentIds) {
1416 
        this.agentIds = agentIds;
1417 
    }
1418 
 
1419 
    public String getStartTimestamp() {
1420 
        return startTimestamp;
1421 
    }
1422 
 
1423 
    public void setStartTimestamp(String startTimestamp) {
1424 
        this.startTimestamp = startTimestamp;
1425 
    }
1426 
 
1427 
    public String getEndTimestamp() {
1428 
        return endTimestamp;
1429 
    }
1430 
 
1431 
    public void setEndTimestamp(String endTimestamp) {
1432 
        this.endTimestamp = endTimestamp;
1433 
    }
3405 mandeep.dh 1434 
 
1435 
    public String getUserId() {
1436 
        return userId;
1437 
    }
1438 
 
1439 
    public void setUserId(String userId) {
1440 
        this.userId = userId;
1441 
    }
1442 
 
1443 
    public String getId() {
1444 
        return id;
1445 
    }
1446 
 
1447 
    public void setId(String id) {
1448 
        this.id = id;
1449 
    }
1450 
 
1451 
    public String getActivityDescription() {
1452 
        return activityDescription;
1453 
    }
1454 
 
1455 
    public void setActivityDescription(String activityDescription) {
1456 
        this.activityDescription = activityDescription;
1457 
    }
1458 
 
1459 
    public String getStatus() {
1460 
        return status;
1461 
    }
1462 
 
1463 
    public void setStatus(String status) {
1464 
        this.status = status;
1465 
    }
1466 
 
1467 
    public String getActivityType() {
1468 
        return activityType;
1469 
    }
1470 
 
1471 
    public void setActivityType(String activityType) {
1472 
        this.activityType = activityType;
1473 
    }
1474 
 
1475 
    public Ticket getTicket() {
1476 
        return ticket;
1477 
    }
1478 
 
1479 
    public void setTicket(Ticket ticket) {
1480 
        this.ticket = ticket;
1481 
    }
1482 
 
1483 
    public List<Activity> getActivities() {
1484 
        return activities;
1485 
    }
1486 
 
1487 
    public void setActivities(List<Activity> activities) {
1488 
        this.activities = activities;
1489 
    }
1490 
 
1491 
    public String getSubject() {
1492 
        return subject;
1493 
    }
1494 
 
1495 
    public void setSubject(String subject) {
1496 
        this.subject = subject;
1497 
    }
1498 
 
1499 
    public String getBody() {
1500 
        return body;
1501 
    }
1502 
 
1503 
    public void setBody(String body) {
1504 
        this.body = body;
1505 
    }
1506 
 
1507 
    public String getCustomerName() {
1508 
        return customerName;
1509 
    }
1510 
 
1511 
    public void setCustomerName(String customerName) {
1512 
        this.customerName = customerName;
1513 
    }
1514 
 
1515 
    public String getCustomerMobileNumber() {
1516 
        return customerMobileNumber;
1517 
    }
1518 
 
1519 
    public void setCustomerMobileNumber(String customerMobileNumber) {
1520 
        this.customerMobileNumber = customerMobileNumber;
1521 
    }
3546 mandeep.dh 1522 
 
1523 
    public User getUser() {
1524 
        return user;
1525 
    }
1526 
 
1527 
    public void setUser(User user) {
1528 
        this.user = user;
1529 
    }
1530 
 
1531 
    public String getOrderStatus() {
1532 
        return orderStatus;
1533 
    }
1534 
 
1535 
    public void setOrderStatus(String orderStatus) {
1536 
        this.orderStatus = orderStatus;
1537 
    }
1538 
 
1539 
    public List<Order> getOrders() {
1540 
        return orders;
1541 
    }
1542 
 
1543 
    public void setOrders(List<Order> orders) {
1544 
        this.orders = orders;
1545 
    }
4020 mandeep.dh 1546 
 
1547 
    public String getEscalate() {
1548 
        return escalate;
1549 
    }
1550 
 
1551 
    public void setEscalate(String escalate) {
1552 
        this.escalate = escalate;
1553 
    }
4241 anupam.sin 1554 
 
1555 
    public String getCancelReason() {
1556 
        return cancelReason;
1557 
    }
1558 
 
1559 
    public void setCancelReason(String cancelReason) {
1560 
        this.cancelReason = cancelReason;
1561 
    }
4267 anupam.sin 1562 
 
1563 
    public List<Payment> getPayments() {
1564 
        return payments;
1565 
    }
1566 
 
1567 
    public void setPayments(List<Payment> payments) {
1568 
        this.payments = payments;
1569 
    }
1570 
 
1571 
    public String getTransactionId() {
1572 
        return transactionId;
1573 
    }
1574 
 
1575 
    public void setTransactionId(String transactionId) {
1576 
        this.transactionId = transactionId;
1577 
    }
4438 anupam.sin 1578 
 
1579 
    public String getPaymentId() {
1580 
        return paymentId;
1581 
    }
1582 
 
1583 
    public void setPaymentId(String paymentId) {
1584 
        this.paymentId = paymentId;
1585 
    }
4490 anupam.sin 1586 
 
1587 
    public HashMap<String, String> getAllAttachmentsForTicket() {
1588 
        return allAttachmentsForTicket;
1589 
    }
1590 
 
1591 
    public void setAllAttachmentsForTicket(HashMap<String, String> allAttachmentsForTicket) {
1592 
        this.allAttachmentsForTicket = allAttachmentsForTicket;
1593 
    }
5791 anupam.sin 1594 
 
1595 
    public String getPickupExtension() {
1596 
        return pickupExtension;
1597 
    }
1598 
 
1599 
    public void setPickupExtension(String pickupExtension) {
1600 
        this.pickupExtension = pickupExtension;
1601 
    }
5909 amar.kumar 1602 
 
1603 
	public Map<String, Long> getTicketCategorycountMap() {
1604 
		return ticketCategorycountMap;
1605 
	}
1606 
 
1607 
	public void setTicketCategorycountMap(
1608 
			Map<String, Long> ticketCategorycountMap) {
1609 
		this.ticketCategorycountMap = ticketCategorycountMap;
1610 
	}
7645 anupam.sin 1611 
 
1612 
    public String getPremises() {
1613 
        return premises;
1614 
    }
1615 
 
1616 
    public void setPremises(String premises) {
1617 
        this.premises = premises;
1618 
    }
1619 
 
1620 
    public String getClosureType() {
1621 
        return closureType;
1622 
    }
1623 
 
1624 
    public void setClosureType(String closureType) {
1625 
        this.closureType = closureType;
1626 
    }
3137 mandeep.dh 1627 
}