Subversion Repositories SmartDukaan

package in.shop2020.crm.util;

import in.shop2020.crm.ActivityType;

import in.shop2020.crm.TicketCategory;

import in.shop2020.crm.TicketPriority;

import in.shop2020.crm.TicketStatus;

import in.shop2020.crm.domain.Activity;

import in.shop2020.crm.domain.Ticket;

import in.shop2020.crm.handler.ActivityHandler;

import in.shop2020.crm.handler.TicketHandler;

import in.shop2020.model.v1.user.User;

import in.shop2020.model.v1.user.UserCommunication;

import in.shop2020.model.v1.user.UserCommunicationException;

import in.shop2020.model.v1.user.UserContextException;

import in.shop2020.thrift.clients.HelperClient;

import in.shop2020.thrift.clients.UserClient;

import java.util.ArrayList;

import java.util.Arrays;

import java.util.List;

import org.apache.commons.logging.Log;

import org.apache.commons.logging.LogFactory;

import org.apache.thrift.TException;

import org.springframework.context.ApplicationContext;

import org.springframework.context.support.ClassPathXmlApplicationContext;

import org.springframework.transaction.annotation.Transactional;

public class UserCommunicationProcessorTask {

    private static Log log = LogFactory.getLog(UserCommunicationProcessorTask.class);

    private TicketHandler      ticketHandler;

    private ActivityHandler    activityHandler;

    private static List<UserCommunication> userCommunications;

    private static final long     ADMIN_AGENT_ID = 1;

    private static final long	  DEF_ASSIGNEE_FOR_ORDER_CANCEL = 34; //Assigning to Amit Sirohi

    private static final  List<String> BULK_ORDER_EMAILS = Arrays.asList("manoj.kumar@saholic.com","chandan.kumar@saholic.com",

            "khushal.bhatia@saholic.com");

    private static final  List<String> BULK_ORDER_EMAILS_CC = Arrays.asList("rajneesh.arora@saholic.com","kshitij.sood@saholic.com",

            "amit.sirohi@saholic.com","chaitnaya.vats@saholic.com");

    //TODO Above field should be configurable

    public UserCommunicationProcessorTask()

    {

        ApplicationContext context = new ClassPathXmlApplicationContext("context.xml");

        ticketHandler              = context.getBean(TicketHandler.class);

        activityHandler            = context.getBean(ActivityHandler.class);

    }

    public static void main(String[] args) {

        UserCommunicationProcessorTask newTask = new UserCommunicationProcessorTask();

        in.shop2020.model.v1.user.UserContextService.Client client;

        try {

            client = new UserClient().getClient();

            userCommunications = client.getAllUserCommunications();

        } catch(UserCommunicationException e ) {

            log.fatal("Not able to remove UserCommunication" + e);

            System.exit(1);

        } catch(TException  ex) {

            log.fatal("Not able to remove UserCommunication" + ex);

            System.exit(1);

        }

        if (userCommunications != null && !userCommunications.isEmpty()) {

            log.info("Fetched " + userCommunications.size() + " UserCommunications");

            for (UserCommunication userCommunication : userCommunications) {

                if(newTask.processUserCommunication(userCommunication)) {

                    try {

                        client = new UserClient().getClient();

                        client.removeUserCommunication(userCommunication.getId());

                    } catch(UserCommunicationException e) {

                        log.error("Not able to remove UserCommunication" + e);

                    } catch(TException ex) {

                        log.error("Not able to remove UserCommunication" + ex);

                    }

                }

            }

        }

    }

    private boolean processUserCommunication(UserCommunication userCommunication) {

        try{

            log.info("Processing userCommunication : " + userCommunication.getId());

            Ticket ticket = new Ticket();

            ticket.setProductName(userCommunication.getProductName());

            TicketCategory tktCategory = TicketCategory.findByValue

            ((int)userCommunication.getCommunicationType().getValue());

            if(tktCategory != null) {

                ticket.setCategory(tktCategory);

            } else {

                ticket.setCategory(TicketCategory.OTHER);

            }

            if(ticket.getCategory().equals(TicketCategory.Bulk_Order_ENQUIRY)){

                ticket.setDescription("From: " + userCommunication.getReplyTo() + 

                        "\n\nSubject: " + userCommunication.getSubject() + 

                        "\n\nBody: " + userCommunication.getMessage());

                ticket.setCustomerMobileNumber(userCommunication.getAirwaybillNo());

            }

            else if(!ticket.getCategory().equals(TicketCategory.RECHARGE_RELATED)) {

                ticket.setAirwayBillNo(userCommunication.getAirwaybillNo());

                ticket.setDescription("From: " + userCommunication.getReplyTo() + 

                        "\n\nSubject: " + userCommunication.getSubject() + 

                        "\n\nBody: " + userCommunication.getMessage());

            }

            else {

                ticket.setDescription("From: " + userCommunication.getReplyTo() + 

                        "\n\nSubject: " + userCommunication.getSubject() + 

                        "\n\nBody: " + userCommunication.getMessage() +

                        "\n\nDevice Number:" + userCommunication.getAirwaybillNo());

            }

            if(userCommunication.getCommunicationType().getValue() == 2 || userCommunication.getCommunicationType().getValue() == 21) {

                ticket.setAssigneeId(DEF_ASSIGNEE_FOR_ORDER_CANCEL);

            }

            ticket.setCustomerEmailId(userCommunication.getReplyTo());

            ticket.setOrderId(userCommunication.getOrderId());

            ticket.setCreatorId(ADMIN_AGENT_ID);

            ticket.setPriority(TicketPriority.MEDIUM);

            ticket.setStatus(TicketStatus.OPEN);

            log.info("Creating activity!");

            Activity activity = new Activity();

            activity.setCreatorId(ADMIN_AGENT_ID);

            activity.setDescription("Ticket created");

            activity.setTicketCategory(ticket.getCategory());

            activity.setTicketDescription(ticket.getDescription());

            activity.setCustomerEmailId(ticket.getCustomerEmailId());

            activity.setTicketPriority(ticket.getPriority());

            activity.setTicketStatus(ticket.getStatus());

            activity.setType(ActivityType.RECEIVED_EMAIL_FROM_CUSTOMER);

            if (userCommunication.getUserId() > 0) {

                activity.setCustomerId(userCommunication.getUserId());

                ticket.setCustomerId(userCommunication.getUserId());

            } else {

                try {

                    in.shop2020.model.v1.user.UserContextService.Client userClient = new UserClient()

                    .getClient();

                    User user = userClient.getUserByEmail(userCommunication.getReplyTo());

                    if (user != null && user.getUserId() != -1) {

                        log.info("Found registered user for: " + userCommunication.getReplyTo());

                        ticket.setCustomerId(user.getUserId());

                        activity.setCustomerId(user.getUserId());

                    } else {

                        log.info("Setting customer email id to: " + userCommunication.getReplyTo());

                        ticket.setCustomerEmailId(userCommunication.getReplyTo());

                    }

                } catch(UserContextException ex) {

                    log.error("Exception while getting user By email " +

                            "or getting email from userCommunication"+ex);

                } catch (TException e) {

                    log.error("Exception while getting user By email " +

                            "or getting email from userCommunication"+e);

                }

            }

            log.info("Creating ticket!");

            createTicket(ticket, activity);

            if(userCommunication.getCommunicationType().getValue() == 21) {

                sendEmail(userCommunication);

            }

        } catch(Exception e) {

            log.error("Exception while creating ticket for commId : " +

                    userCommunication.getId() + "\n" + e);

            return false;

        }

        return true;

    }

    @Transactional

    private void createTicket(Ticket ticket, Activity activity) {

        ticketHandler.insertTicket(ticket);

        activity.setTicketId(ticket.getId());

        activityHandler.insertActivity(activity);

    }

    private boolean sendEmail(UserCommunication uc) {

        try {

            System.out.println("Product Name : "+uc.getProductName()+"\n"+uc.getMessage());

            HelperClient helperClient = new HelperClient("helper_service_server","helper_service_server_port");

            helperClient.getClient().saveUserEmailForSending(BULK_ORDER_EMAILS, "help@saholic.com", "Bulk Order Enquiry by "+ uc.getReplyTo(), uc.getMessage()+"\nCommunication Timestamp :"+new java.util.Date(uc.getCommunication_timestamp()).toLocaleString() , "", "BulkEnquiry", BULK_ORDER_EMAILS_CC, new ArrayList<String>(), 1);

        } catch (Exception e) {

            log.error("Unexpected error while mailing the new password");

            return false;

        }

        return true;

    }

}