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amar.kumar |
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package in.shop2020.crm.util;
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import in.shop2020.crm.ActivityType;
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import in.shop2020.crm.TicketCategory;
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import in.shop2020.crm.TicketPriority;
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import in.shop2020.crm.TicketStatus;
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import in.shop2020.crm.domain.Activity;
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import in.shop2020.crm.domain.Ticket;
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import in.shop2020.crm.handler.ActivityHandler;
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import in.shop2020.crm.handler.TicketHandler;
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import in.shop2020.model.v1.user.User;
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import in.shop2020.model.v1.user.UserCommunication;
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import in.shop2020.model.v1.user.UserCommunicationException;
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import in.shop2020.model.v1.user.UserContextException;
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import in.shop2020.thrift.clients.UserClient;
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import java.util.List;
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import org.apache.commons.logging.Log;
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import org.apache.commons.logging.LogFactory;
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import org.apache.thrift.TException;
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import org.springframework.context.ApplicationContext;
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import org.springframework.context.support.ClassPathXmlApplicationContext;
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import org.springframework.transaction.annotation.Transactional;
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public class UserCommunicationProcessorTask {
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private static Log log = LogFactory.getLog(UserCommunicationProcessorTask.class);
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private TicketHandler ticketHandler;
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private ActivityHandler activityHandler;
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private static List<UserCommunication> userCommunications;
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private static final long ADMIN_AGENT_ID = 1;
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| 6811 |
anupam.sin |
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private static final long DEF_ASSIGNEE_FOR_ORDER_CANCEL = 34; //Assigning to Amit Sirohi
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| 5407 |
amar.kumar |
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//TODO Above field should be configurable
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public UserCommunicationProcessorTask()
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{
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ApplicationContext context = new ClassPathXmlApplicationContext("context.xml");
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ticketHandler = context.getBean(TicketHandler.class);
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activityHandler = context.getBean(ActivityHandler.class);
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}
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public static void main(String[] args) {
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UserCommunicationProcessorTask newTask = new UserCommunicationProcessorTask();
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in.shop2020.model.v1.user.UserContextService.Client client;
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try {
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client = new UserClient().getClient();
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userCommunications = client.getAllUserCommunications();
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} catch(UserCommunicationException e ) {
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log.fatal("Not able to remove UserCommunication" + e);
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System.exit(1);
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} catch(TException ex) {
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log.fatal("Not able to remove UserCommunication" + ex);
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System.exit(1);
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}
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if (userCommunications != null && !userCommunications.isEmpty()) {
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log.info("Fetched " + userCommunications.size() + " UserCommunications");
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for (UserCommunication userCommunication : userCommunications) {
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| 5435 |
amar.kumar |
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if(newTask.processUserCommunication(userCommunication)) {
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try {
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client = new UserClient().getClient();
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client.removeUserCommunication(userCommunication.getId());
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} catch(UserCommunicationException e) {
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log.error("Not able to remove UserCommunication" + e);
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} catch(TException ex) {
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log.error("Not able to remove UserCommunication" + ex);
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}
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| 5407 |
amar.kumar |
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}
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}
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}
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}
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| 5435 |
amar.kumar |
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private boolean processUserCommunication(UserCommunication userCommunication) {
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| 5407 |
amar.kumar |
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try{
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log.info("Processing userCommunication : " + userCommunication.getId());
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Ticket ticket = new Ticket();
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| 6176 |
amit.gupta |
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| 5407 |
amar.kumar |
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ticket.setProductName(userCommunication.getProductName());
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TicketCategory tktCategory = TicketCategory.findByValue
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((int)userCommunication.getCommunicationType().getValue());
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if(tktCategory != null) {
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ticket.setCategory(tktCategory);
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} else {
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ticket.setCategory(TicketCategory.OTHER);
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}
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| 11890 |
kshitij.so |
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if(ticket.getCategory().equals(TicketCategory.Bulk_Order_ENQUIRY)){
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ticket.setDescription("From: " + userCommunication.getReplyTo() +
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"\n\nSubject: " + userCommunication.getSubject() +
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"\n\nBody: " + userCommunication.getMessage());
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}
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else if(!ticket.getCategory().equals(TicketCategory.RECHARGE_RELATED)) {
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| 6176 |
amit.gupta |
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ticket.setAirwayBillNo(userCommunication.getAirwaybillNo());
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ticket.setDescription("From: " + userCommunication.getReplyTo() +
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"\n\nSubject: " + userCommunication.getSubject() +
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"\n\nBody: " + userCommunication.getMessage());
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| 11890 |
kshitij.so |
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}
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else {
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| 6176 |
amit.gupta |
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ticket.setDescription("From: " + userCommunication.getReplyTo() +
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"\n\nSubject: " + userCommunication.getSubject() +
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"\n\nBody: " + userCommunication.getMessage() +
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"\n\nDevice Number:" + userCommunication.getAirwaybillNo());
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}
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| 11890 |
kshitij.so |
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if(userCommunication.getCommunicationType().getValue() == 2 || userCommunication.getCommunicationType().getValue() == 21) {
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| 5407 |
amar.kumar |
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ticket.setAssigneeId(DEF_ASSIGNEE_FOR_ORDER_CANCEL);
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}
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ticket.setCustomerEmailId(userCommunication.getReplyTo());
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ticket.setOrderId(userCommunication.getOrderId());
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ticket.setCreatorId(ADMIN_AGENT_ID);
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ticket.setPriority(TicketPriority.MEDIUM);
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ticket.setStatus(TicketStatus.OPEN);
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log.info("Creating activity!");
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Activity activity = new Activity();
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activity.setCreatorId(ADMIN_AGENT_ID);
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activity.setDescription("Ticket created");
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activity.setTicketCategory(ticket.getCategory());
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activity.setTicketDescription(ticket.getDescription());
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activity.setCustomerEmailId(ticket.getCustomerEmailId());
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activity.setTicketPriority(ticket.getPriority());
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activity.setTicketStatus(ticket.getStatus());
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activity.setType(ActivityType.RECEIVED_EMAIL_FROM_CUSTOMER);
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if (userCommunication.getUserId() > 0) {
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activity.setCustomerId(userCommunication.getUserId());
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ticket.setCustomerId(userCommunication.getUserId());
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} else {
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try {
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in.shop2020.model.v1.user.UserContextService.Client userClient = new UserClient()
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.getClient();
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User user = userClient.getUserByEmail(userCommunication.getReplyTo());
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if (user != null && user.getUserId() != -1) {
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log.info("Found registered user for: " + userCommunication.getReplyTo());
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ticket.setCustomerId(user.getUserId());
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activity.setCustomerId(user.getUserId());
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} else {
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log.info("Setting customer email id to: " + userCommunication.getReplyTo());
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ticket.setCustomerEmailId(userCommunication.getReplyTo());
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}
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} catch(UserContextException ex) {
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log.error("Exception while getting user By email " +
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"or getting email from userCommunication"+ex);
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} catch (TException e) {
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log.error("Exception while getting user By email " +
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"or getting email from userCommunication"+e);
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}
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}
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log.info("Creating ticket!");
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createTicket(ticket, activity);
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} catch(Exception e) {
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log.error("Exception while creating ticket for commId : " +
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userCommunication.getId() + "\n" + e);
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amar.kumar |
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return false;
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amar.kumar |
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}
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amar.kumar |
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return true;
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| 5407 |
amar.kumar |
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}
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@Transactional
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private void createTicket(Ticket ticket, Activity activity) {
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ticketHandler.insertTicket(ticket);
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activity.setTicketId(ticket.getId());
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activityHandler.insertActivity(activity);
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}
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}
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