Subversion Repositories SmartDukaan

/**

 * 

 */

package in.shop2020.crm.service.handler;

import in.shop2020.alert.AlertService;

import in.shop2020.alert.EntityType;

import in.shop2020.alert.MonitoredEntity;

import in.shop2020.crm.Activity;

import in.shop2020.crm.ActivityType;

import in.shop2020.crm.Agent;

import in.shop2020.crm.TicketStatus;

import in.shop2020.crm.CRMService.Iface;

import in.shop2020.crm.SearchFilter;

import in.shop2020.crm.Ticket;

import in.shop2020.crm.TicketCategory;

import in.shop2020.crm.handler.ActivityHandler;

import in.shop2020.crm.handler.AgentHandler;

import in.shop2020.crm.handler.TicketHandler;

import in.shop2020.thrift.clients.AlertClient;

import java.text.ParseException;

import java.util.ArrayList;

import java.util.Calendar;

import java.util.Date;

import java.util.List;

import java.util.Map;

import org.apache.commons.logging.Log;

import org.apache.commons.logging.LogFactory;

import org.apache.thrift.TException;

import org.springframework.context.ApplicationContext;

import org.springframework.context.support.ClassPathXmlApplicationContext;

import org.springframework.stereotype.Service;

import org.springframework.transaction.annotation.Transactional;

/**

 * Implementation of the interface/services exposed by thrift to clients!

 * 

 * @author mandeep

 */

@Service

public class CRMServiceHandler implements Iface {

    private static final Log log = LogFactory.getLog(CRMServiceHandler.class);

    private TicketHandler      ticketHandler;

    private ActivityHandler    activityHandler;

    private AgentHandler       agentHandler;

    public CRMServiceHandler() {

        log.info("Creating context");

        ApplicationContext context = new ClassPathXmlApplicationContext("context.xml");

        ticketHandler              = context.getBean(TicketHandler.class);

        activityHandler            = context.getBean(ActivityHandler.class);

        agentHandler               = context.getBean(AgentHandler.class);

    }

    public List<Ticket> getTickets(SearchFilter searchFilter) throws TException {

        List<Ticket> ttickets = new ArrayList<Ticket>();

        for (in.shop2020.crm.domain.Ticket ticket : ticketHandler

                .getTickets(in.shop2020.crm.domain.SearchFilter

                        .create(searchFilter))) {

            ttickets.add(ticket.getThriftTicket());

        }

        return ttickets;

    }

    public List<Ticket> getUnassignedTickets() throws TException {

        List<Ticket> tickets = new ArrayList<Ticket>();

        for (in.shop2020.crm.domain.Ticket ticket : ticketHandler

                .getUnassignedTickets()) {

            tickets.add(ticket.getThriftTicket());

        }

        return tickets;

    }

    @Transactional

    public void updateTicket(Ticket ticket, Activity activity)

            throws TException {

        try {

            ticketHandler.updateTicket(in.shop2020.crm.domain.Ticket

                    .create(ticket));

            activity.setTicketId(ticket.getId());

            activityHandler.insertActivity(in.shop2020.crm.domain.Activity

                    .create(activity));

            try{

	            /*For now monitoring is only done for New tickets and hence once any 

	        	 * activity is done on a ticket after its creation, we stop monitoring that ticket*/

            	if(activity.getType()== ActivityType.SEND_EMAIL_TO_CUSTOMER || 

            			activity.getType()== ActivityType.ESCALATE_TICKET ||

            			activity.getType()== ActivityType.CALLED_CUSTOMER || 

            			activity.getTicketStatus().equals(TicketStatus.CLOSED)) {

		        	AlertService.Client alertClient = new AlertClient().getClient();

		            alertClient.endMonitoringEntity(EntityType.TICKET, "ticketId = " + ticket.getId());

            	}

            } catch(Exception ex) {

            	log.error("Exception while ending monitoring for ticketId " + ticket.getId());

            	log.error(ex);

            }

        } catch (ParseException e) {

            throw new TException("Could not update " + ticket, e);

        }

    }

    @Transactional

    public long insertTicket(Ticket ticket, Activity activity)

            throws TException {

        try {

            long ticketId = ticketHandler

                    .insertTicket(in.shop2020.crm.domain.Ticket.create(ticket));

            activity.setTicketId(ticketId);

            activityHandler.insertActivity(in.shop2020.crm.domain.Activity

                    .create(activity));

            try {

            	if(ticket.getCategory()!= TicketCategory.DELIVERY_PROBLEM &&

            			ticket.getCategory()!= TicketCategory.PRODUCT_PROCUREMENT &&

            			ticket.getCategory()!= TicketCategory.DOA_RECEIVED) {

		            MonitoredEntity entity = new MonitoredEntity();

		            entity.setEntityType(EntityType.TICKET);

		            entity.setEventType(0);

		            entity.setEntityIdentifier("ticketId = " + new Long(ticketId).toString());

		            entity.setDescription(ticket.getDescription());

		            Calendar thresholdTime = Calendar.getInstance();

		            thresholdTime.add(Calendar.HOUR, 4);

		            entity.setWarnExpiryTime(thresholdTime.getTimeInMillis());

		            thresholdTime.add(Calendar.HOUR, 2);

		            entity.setCriticalExpiryTime(thresholdTime.getTimeInMillis());

		            AlertService.Client alertClient = new AlertClient().getClient();

		            alertClient.scheduleAlert(entity);

            	}

            } catch (Exception ex) {

            	log.error("Exception while scheduling alert for Ticket Id "+ticketId);

            	log.error(ex);

            }

            return ticketId;

        } catch (ParseException e) {

            throw new TException("Could not insert " + ticket, e);

        }

    }

    public List<Activity> getActivities(SearchFilter searchFilter)

            throws TException {

        List<Activity> tactivities = new ArrayList<Activity>();

        //Start:- Added By Manish Sharma for Displaying Current Ticket Status for Unread Customer Activities on 21-Jun-2013

        in.shop2020.crm.domain.SearchFilter filter_to_check  =in.shop2020.crm.domain.SearchFilter.create(searchFilter);

        List<in.shop2020.crm.domain.Activity> activities = activityHandler

                .getActivities(filter_to_check);

        in.shop2020.crm.domain.SearchFilter new_searchFilter = new in.shop2020.crm.domain.SearchFilter();

        //End:- Added By Manish Sharma for Displaying Current Ticket Status for Unread Customer Activities on 21-Jun-2013

        if (activities != null) {

            for (in.shop2020.crm.domain.Activity ticket : activities) {

            	//Start:- Added By Manish Sharma for Displaying Current Ticket Status for Unread Customer Activities on 21-Jun-2013

            	in.shop2020.crm.Activity activity = ticket.getThriftActivity();

            	if(filter_to_check.getIsActivityRead()!=null && !filter_to_check.getIsActivityRead()){

	            	if(activity.getTicketId() > 0){

		            	new_searchFilter.setTicketId(activity.getTicketId());

		            	List<in.shop2020.crm.domain.Ticket> tickets_as_per_activity= ticketHandler.getTickets(new_searchFilter);

		            	activity.setTicketStatus(tickets_as_per_activity.get(0).getStatus());

		            }

            	}

                tactivities.add(activity);

                //End:- Added By Manish Sharma for Displaying Current Ticket Status for Unread Customer Activities on 21-Jun-2013

            }

        }

        return tactivities;

    }

    public long insertActivity(Activity activity) throws TException {

        try {

            return activityHandler.insertActivity(in.shop2020.crm.domain.Activity

                    .create(activity));

        } catch (ParseException e) {

            throw new TException("Could not insert " + activity, e);

        }

    }

    @Transactional

    public void markAsRead(long activityId, long agentId) throws TException {

        in.shop2020.crm.domain.SearchFilter searchFilter = new in.shop2020.crm.domain.SearchFilter();

        searchFilter.setActivityId(activityId);

        activityHandler.markAsRead(activityId);

        in.shop2020.crm.domain.Activity activity = activityHandler

                .getActivities(searchFilter).get(0);

        // Setting activity fields from latest ticket fields

        if (activity.getTicketId() != null) {

            searchFilter.setTicketId(activity.getTicketId());

            in.shop2020.crm.domain.Ticket ticket = ticketHandler.getTickets(searchFilter).get(0);

            activity.setTicketAssigneeId(ticket.getAssigneeId());

            activity.setTicketCategory(ticket.getCategory());

            activity.setTicketDescription(ticket.getDescription());

            activity.setTicketPriority(ticket.getPriority());

            activity.setTicketStatus(ticket.getStatus());

        }

        activity.setCreatorId(agentId);

        activity.setDescription("Marked as read ticketId: "

                + activity.getTicketId() + ", activityId: " + activityId);

        activity.setType(ActivityType.OTHER);

        activityHandler.insertActivity(activity);

    }

    public List<Agent> getAgents(SearchFilter searchFilter) throws TException {

        List<Agent> agents = new ArrayList<Agent>();

        for (in.shop2020.crm.domain.Agent agent : agentHandler

                .getAgents(in.shop2020.crm.domain.SearchFilter

                        .create(searchFilter))) {

            agents.add(agent.getThriftAgent());

        }

        return agents;

    }

    public List<Agent> getInactiveAgents(SearchFilter searchFilter) throws TException {

        List<Agent> agents = new ArrayList<Agent>();

        for (in.shop2020.crm.domain.Agent agent : agentHandler

                .getInactiveAgents(in.shop2020.crm.domain.SearchFilter

                        .create(searchFilter))) {

            agents.add(agent.getThriftAgent());

        }

        return agents;

    }

    public void updatePasswordForAgent(String agentEmailId, String password)

            throws TException {

        agentHandler.updatePasswordForAgent(agentEmailId, password);

    }

    public long getLastEmailProcessedTimestamp() throws TException {

        return agentHandler.getLastEmailProcessedTimestamp().getTime();

    }

    public void updateLastEmailProcessedTimestamp(long timestamp)

            throws TException {

        agentHandler.updateLastEmailProcessedTimestamp(new Date(timestamp));

    }

    public List<String> getRoleNamesForAgent(String agentEmailId)

            throws TException {

        return agentHandler.getRoleNamesForAgent(agentEmailId);

    }

    public List<String> getPermissionsForRoleName(String roleName)

            throws TException {

        return agentHandler.getPermissionsForRoleName(roleName);

    }

    public void changeAgentStatus(boolean status, String emailId)

    		throws TException {

    	agentHandler.changeAgentStatus(status, emailId);

    }

	public boolean isAlive() throws TException {

        try {

            return !agentHandler.getAgents(null).isEmpty();

        } catch (Exception e) {

            log.error("Could not fetch agents", e);

        }

        return false;

    }

	public void closeSession() throws TException {

	}

	public void insertAgent(Agent agent, List<String> role) throws TException {

		agentHandler.insertAgent(in.shop2020.crm.domain.Agent.create(agent), role);

	}

	public void unassignAgentTickets(int assigneeId) {

		ticketHandler.unassignAgentTickets(assigneeId);

	}

	public void changeAgentRole(long id, List<String> role) {

		agentHandler.changeAgentRole(id,role);

	}

	public int getOpenTicketCountForAgent(long agentId) {

		return ticketHandler.getOpenTicketCountForAgent(agentId);

	}

	public Map<String,Long> getOpenTicketsMap() {

		return ticketHandler.getOpenTicketsMap();

	}

}