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/**
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 *
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 */
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package in.shop2020.crm.persistence;
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import in.shop2020.crm.domain.SearchFilter;
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import in.shop2020.crm.domain.Ticket;
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import java.util.List;
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/**
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 * Ibatis mapper for tickets' table in database.
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 *
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 * @author mandeep
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 */
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public interface TicketMapper {
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    public List<Ticket> getTickets(SearchFilter searchFilter);
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    public void updateTicket(Ticket ticket);
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    public void insertTicket(Ticket ticket);
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    public List<Ticket> getUnassignedTickets();
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	public void unassignAgentTickets(int assigneeId);
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	public int getOpenTicketCountForAgent(long agentId);
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}