Subversion Repositories SmartDukaan

/**

 * 

 */

package in.shop2020.crm.handler;

import in.shop2020.crm.domain.SearchFilter;

import in.shop2020.crm.domain.Ticket;

import in.shop2020.crm.persistence.TicketMapper;

import java.util.HashMap;

import java.util.List;

import java.util.Map;

import org.springframework.beans.factory.annotation.Autowired;

import org.springframework.stereotype.Service;

/**

 * Handler for CRUD operations on tickets in database.

 *

 * @author mandeep

 */

@Service

public class TicketHandler {

    @Autowired

    TicketMapper ticketMapper;

    public List<Ticket> getTickets(SearchFilter searchFilter) {

        return ticketMapper.getTickets(searchFilter);

    }

    public void updateTicket(Ticket ticket) {

        ticketMapper.updateTicket(ticket);

    }

    public long insertTicket(Ticket ticket) {

        ticketMapper.insertTicket(ticket);

        return ticket.getId();

    }

    public List<Ticket> getUnassignedTickets() {

        return ticketMapper.getUnassignedTickets();

    }

    public void unassignAgentTickets(int assigneeId) {

    	ticketMapper.unassignAgentTickets(assigneeId);

    }

    public int getOpenTicketCountForAgent(long agentId) {

    	return ticketMapper.getOpenTicketCountForAgent(agentId);

    }

	public Map<String, Long> getOpenTicketsMap() {

		Map<String,Long> ticketCategoryCountMap = new HashMap<String, Long>();

		Map<String, Long> resultMap =  ticketMapper.getOpenTicketsMap();

		for(String category : resultMap.keySet()) {

			Object obj = resultMap.get(category);

			Map<String, Long> temp = (Map<String, Long>) obj;

			ticketCategoryCountMap.put(category, temp.get("count"));

		}

		return ticketCategoryCountMap;

	}

}