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Rev Author Line No. Line
27410 tejbeer 1 
var TEAM_ACTIVITY = ["COMMUNICATION_OUT", "COMMUNICATION_INTERNAL",
2 
	"ESCALATED", "ASSIGNED", "CATEGORY_CHANGED"];
35569 amit 3 
 
4 
// Activity type constants for consistent usage
5 
var ActivityType = {
6 
	OPENED: "OPENED",
7 
	COMMUNICATION_IN: "COMMUNICATION_IN",
8 
	COMMUNICATION_OUT: "COMMUNICATION_OUT",
9 
	COMMUNICATION_INTERNAL: "COMMUNICATION_INTERNAL",
10 
	RESOLVED: "RESOLVED",
11 
	RESOLVED_ACCEPTED: "RESOLVED_ACCEPTED",
12 
	RESOLVED_REJECTED: "RESOLVED_REJECTED",
13 
	ESCALATED: "ESCALATED",
14 
	ASSIGNED: "ASSIGNED",
15 
	CATEGORY_CHANGED: "CATEGORY_CHANGED"
16 
};
17 
 
18 
// Helper function to normalize boolean values from various sources
19 
function toBool(val) {
20 
	return val === true || val === "true";
21 
}
22 
 
23 
// Helper function to escape HTML and prevent XSS
24 
function escapeHtml(text) {
25 
	if (text == null) return '';
26 
	var div = document.createElement('div');
27 
	div.textContent = text;
28 
	return div.innerHTML;
29 
}
30 
 
24417 govind 31 
$(function() {
32 
 
27754 amit.gupta 33 
	$(document).on('click', ".create-ticket-category", function() {
24417 govind 34 
		console.log("create ticket category clicked......");
35 
		loadCreateCategory("main-content");
36 
	});
27754 amit.gupta 37 
	$(document).on('click', ".create-region", function() {
24417 govind 38 
		loadCreateRegion("main-content");
39 
	});
27755 amit.gupta 40 
	$(document).on('click', "#manager-ticket-search-by-partner-name",
27410 tejbeer 41 
		function() {
35626 amit 42 
			if ($("#manager-ticket-content-area").length) {
43 
				refreshManagerTicketTable(0);
44 
			} else if ($("#partner-ticket-content-area").length) {
45 
				refreshPartnerTicketTable();
27410 tejbeer 46 
			}
47 
		});
27755 amit.gupta 48 
	$(document).on('click', "#retailer-details-search-button-by-ticketId",
27410 tejbeer 49 
		function() {
50 
			var searchContent = $("#search-by-ticketId").val();
51 
			if (searchContent == "" || searchContent == undefined
52 
				|| searchContent == null) {
53 
				alert("Input field can't be empty");
54 
				return false;
55 
			}
35626 amit 56 
			if ($("#manager-ticket-content-area").length) {
57 
				refreshManagerTicketTable(0);
58 
			} else if ($("#partner-ticket-content-area").length) {
59 
				refreshPartnerTicketTable();
60 
			}
27410 tejbeer 61 
		});
27755 amit.gupta 62 
	$(document).on('click', "#assignee-ticket-search-by-partner-name",
27410 tejbeer 63 
		function() {
35626 amit 64 
			refreshMyTicketTable(0);
27410 tejbeer 65 
		});
27755 amit.gupta 66 
	$(document).on('click', "#assignee-retailer-details-search-button-by-ticketId",
27410 tejbeer 67 
		function() {
68 
			var searchContent = $("#assignee-search-by-ticketId").val();
69 
			if (searchContent == "" || searchContent == undefined
70 
				|| searchContent == null) {
71 
				alert("Input field can't be empty");
72 
				return false;
73 
			}
35626 amit 74 
			refreshMyTicketTable(0);
27410 tejbeer 75 
		});
24787 govind 76 
 
35592 amit 77 
	$(document).on('click', ".ticket-last-activity", function() {
24620 govind 78 
		var ticketId = $(this).data('ticketid');
79 
		var activity = $(this).data('activity');
35594 amit 80 
		var partnerName = $(this).data('partnername') || '';
24620 govind 81 
		console.log(ticketId);
82 
		console.log(activity);
35594 amit 83 
		var message = partnerName ? "Mark Ticket #" + ticketId + " - " + partnerName + " as resolved?" : "Are you sure!";
84 
		if (confirm(message) == true) {
24620 govind 85 
			createLastActivity(ticketId, activity);
86 
		}
87 
	});
24471 govind 88 
 
27754 amit.gupta 89 
	$(document).on('change', "#region", function() {
24620 govind 90 
		var regionId = $("#region").val();
24557 govind 91 
		console.log(regionId);
92 
		loadPartnerForRegion(regionId);
93 
	});
25570 tejbeer 94 
 
27754 amit.gupta 95 
	$(document).on('change', "#regionPosition", function() {
25570 tejbeer 96 
		var regionId = $("#regionPosition").val();
97 
		console.log(regionId);
98 
		loadPartnerForRegionId(regionId);
99 
	});
100 
 
27754 amit.gupta 101 
	$(document).on('change', "#managersearchType", function() {
24747 govind 102 
		var searchType = $("#managersearchType").val();
103 
		console.log(searchType);
104 
		var html;
105 
		if (searchType == "PARTNER_NAME") {
106 
			$('.byPartnerName').css('display', 'inline-block');
107 
			$('.byTicketId').css('display', 'none');
108 
			$("#search-by-ticketId").val("");
109 
		} else {
110 
			$('.byPartnerName').css('display', 'none');
111 
			$('.byTicketId').css('display', 'inline-block');
24824 govind 112 
			$('#manager-ticket-search-by-partner-name').data('id', "");
24747 govind 113 
		}
24557 govind 114 
 
24747 govind 115 
	});
27754 amit.gupta 116 
	$(document).on('change', "#assigneesearchType", function() {
24787 govind 117 
		var searchType = $("#assigneesearchType").val();
118 
		console.log(searchType);
119 
		var html;
120 
		if (searchType == "PARTNER_NAME") {
121 
			$('.assigneebyPartnerName').css('display', 'inline-block');
122 
			$('.assigneebyTicketId').css('display', 'none');
123 
			$("#assignee-search-by-ticketId").val("");
124 
		} else {
125 
			$('.assigneebyPartnerName').css('display', 'none');
126 
			$('.assigneebyTicketId').css('display', 'inline-block');
24824 govind 127 
			$("#assignee-ticket-search-by-partner-name").data('id', '');
24787 govind 128 
		}
24747 govind 129 
 
24787 govind 130 
	});
131 
 
31762 tejbeer 132 
	$(document).on('click', ".change-ticket-auth-button",
133 
		function() {
134 
			var ticketId = $("#ticketId").val();
135 
			var subCategory = $("#subCategory").val();
136 
			var authUserId = $("#authUserCategory").val();
137 
			var categoryId = $("#categoryAuth").val();
138 
 
139 
			var escalationType = $("#escalationType").val();
140 
			console.log(ticketId);
141 
			if (subCategory == null || subCategory == ""
142 
				|| subCategory == undefined) {
143 
				alert("Choose appropriate subCategory");
144 
				return false;
145 
			}
146 
			console.log(subCategory);
147 
			console.log(authUserId);
148 
 
149 
			console.log(categoryId);
150 
 
151 
			if (confirm("Are you sure you want to change ticket!") == true) {
152 
				changeTicket(ticketId, subCategory, authUserId,
153 
					categoryId, escalationType);
154 
			}
155 
		});
156 
 
27755 amit.gupta 157 
	$(document).on('click', ".change-ticket-button",
31762 tejbeer 158 
		function() {
159 
			var ticketId = $("#ticketId").val();
160 
			var subCategory = $("#subCategory").val();
161 
			var authUserId;
162 
			var categoryId = $("#category").val();
163 
 
164 
			var escalationType = $("#escalationType").val();
165 
			console.log(ticketId);
166 
			if (subCategory == null || subCategory == ""
167 
				|| subCategory == undefined) {
168 
				alert("Choose appropriate subCategory");
169 
				return false;
170 
			}
171 
 
172 
			console.log(subCategory);
173 
 
174 
			console.log(categoryId);
175 
			console.log(authUserId);
176 
			if (confirm("Are you sure you want to change ticket!") == true) {
177 
				changeTicket(ticketId, subCategory, authUserId,
178 
					categoryId, escalationType);
179 
			}
180 
		});
34913 ranu 181 
 
182 
	$(document).on('click', ".change-partner-ticket-button",
183 
		function () {
184 
			var ticketId = $("#ticketId").val();
185 
			var subCategory = $("#subCategory").val();
186 
			var authUserId;
187 
			var categoryId = $("#category").val();
188 
 
189 
			var escalationType = $("#escalationType").val();
190 
			console.log(ticketId);
191 
			if (subCategory == null || subCategory == ""
192 
				|| subCategory == undefined) {
193 
				alert("Choose appropriate subCategory");
194 
				return false;
195 
			}
196 
 
197 
			console.log(subCategory);
198 
 
199 
			console.log(categoryId);
200 
			console.log(authUserId);
201 
			if (confirm("Are you sure you want to change ticket!") == true) {
202 
				changeMyPartnerTicket(ticketId, subCategory, authUserId,
203 
					categoryId, escalationType);
204 
			}
205 
		});
35592 amit 206 
	$(document).on('click', ".edit-ticket", function() {
24471 govind 207 
		var ticketId = $(this).data('ticketid1');
24467 govind 208 
		loadEditTicket(ticketId);
24439 govind 209 
	});
34913 ranu 210 
 
35592 amit 211 
	$(document).on('click', ".edit-ticket-partner", function () {
34913 ranu 212 
		var ticketId = $(this).data('ticketid1');
213 
		loadMyPartnerEditTicket(ticketId);
214 
	});
215 
 
27754 amit.gupta 216 
	$(document).on('click', ".manager-ticket", function() {
24747 govind 217 
		loadManagerTicket("main-content", null, null);
24439 govind 218 
	});
27754 amit.gupta 219 
	$(document).on('click', ".access-management", function() {
26014 amit.gupta 220 
		loadAccessManagement("main-content", null, null);
221 
	});
27754 amit.gupta 222 
	$(document).on('click', ".ticketType", function() {
24534 govind 223 
		console.log("create Region");
24417 govind 224 
		loadCreateRegion("main-content");
225 
	});
35592 amit 226 
	$(document).on('click', ".activities-link", function() {
24417 govind 227 
		var ticketId = $(this).data('ticketid');
228 
		var assignee = $(this).data('assignee');
24824 govind 229 
		var internal = $(this).data('internal');
230 
		var roleType = $(this).data('role');
35569 amit 231 
		var isCrmUser = $(this).data('crm');
24417 govind 232 
		console.log(assignee);
35569 amit 233 
		loadActivities(ticketId, assignee, internal, roleType, isCrmUser);
24417 govind 234 
	});
27754 amit.gupta 235 
	$(document).on('click', ".my-ticket", function() {
24824 govind 236 
		loadMyTicket("main-content", null, null, null, null, null);
24417 govind 237 
	});
27754 amit.gupta 238 
	$(document).on('click', "#close-ticket", function() {
24417 govind 239 
		var ticketId = $(this).data('ticketid');
24439 govind 240 
		closeTicket(ticketId);
24417 govind 241 
	});
27410 tejbeer 242 
 
27754 amit.gupta 243 
	$(document).on('change', '.partners', function() {
27410 tejbeer 244 
		console.log("Hello");
245 
	});
27270 tejbeer 246 
	var documentIds = [];
247 
	var count = 0;
248 
 
27755 amit.gupta 249 
	$(document).on('click', ".submit-message-button",
27410 tejbeer 250 
		function() {
251 
			var message = $("#activityMessage").val();
252 
			var internal = $("#internalCommunication").prop("checked");
253 
			if (message == "" || message == null || message == undefined) {
254 
				alert("message field can't be empty");
255 
				return false;
256 
			}
257 
			var ticketId = $("#ticketIdforactivity").val();
258 
			var assignee = $("#assigneeUser").val();
259 
			var roleType = $("#role").val();
35569 amit 260 
			var isCrmUser = $("#crmUser").val();
27410 tejbeer 261 
			count = 0;
262 
			console.log(message, ticketId, assignee);
27285 tejbeer 263 
 
35569 amit 264 
			createActivity(message, ticketId, assignee, internal, roleType, isCrmUser,
27410 tejbeer 265 
				documentIds);
266 
		});
27270 tejbeer 267 
 
27754 amit.gupta 268 
	$(document).on('click', ".uploadFile", function() {
27270 tejbeer 269 
		$("#file1").trigger('click');
24417 govind 270 
	});
271 
 
27755 amit.gupta 272 
	$(document).on('change', "input[name=file1]",
31762 tejbeer 273 
		function(evt) {
274 
			var output = [];
275 
			var fileBundle = [];
276 
			for (var i = 0, f; f = evt.target.files[i]; i++) {
277 
				count++;
278 
				console.log(count);
279 
				if (evt.target.files[i].size > 5000000) {
280 
					alert("Size should be less than 5MB");
281 
					return false;
282 
				}
27270 tejbeer 283 
 
31762 tejbeer 284 
				if (count > "5") {
285 
					alert("five files send at a time");
286 
					var lilength = $('.fileList li').size();
287 
					console.log(lilength);
288 
					count = lilength;
289 
					console.log(lilength)
290 
					return false;
291 
				}
27270 tejbeer 292 
 
31762 tejbeer 293 
				var file = evt.target.files[i];
294 
				fileBundle.push(file);
295 
				console.log(fileBundle);
27270 tejbeer 296 
 
31762 tejbeer 297 
				var removeLink = "<a class=\"removeFile\" href=\"#\" data-fileid=\""
298 
					+ i + "\">Remove</a>";
27270 tejbeer 299 
 
31762 tejbeer 300 
				output.push("<li><strong>", file.name,
301 
					"</strong> - ", "&nbsp; &nbsp; ",
302 
					removeLink, "</li> ");
27270 tejbeer 303 
 
31762 tejbeer 304 
			}
27270 tejbeer 305 
 
31762 tejbeer 306 
			for (var j = 0; j < fileBundle.length; j++) {
307 
				console.log(fileBundle[j])
308 
				var url = context + '/document-upload';
309 
				doAjaxUploadRequestHandler(
310 
					url,
311 
					'POST',
312 
					fileBundle[j],
313 
					function(response) {
314 
						console.log(response);
315 
						var documentId = response.response.document_id;
316 
						console.log("documentId : "
317 
							+ documentId);
318 
						documentIds.push(documentId);
27270 tejbeer 319 
 
31762 tejbeer 320 
					});
27270 tejbeer 321 
 
31762 tejbeer 322 
			}
323 
			console.log(documentIds);
324 
			$(".fileList").append(output.join(""));
27270 tejbeer 325 
 
31762 tejbeer 326 
		});
27270 tejbeer 327 
 
27754 amit.gupta 328 
	$(document).on('click', ".removeFile", function(e) {
27270 tejbeer 329 
		e.preventDefault();
27285 tejbeer 330 
		console.log("Hello")
27270 tejbeer 331 
		var fileId = $(this).parent().children("a").data("fileid");
27285 tejbeer 332 
		for (var i = 0; i < documentIds.length; ++i) {
333 
			if (documentIds[i].id === fileId)
334 
				documentIds.splice(i, 1);
335 
		}
336 
		console.log(documentIds)
337 
		$(this).parent().remove();
338 
		var lilen = $('.fileList li').size();
27270 tejbeer 339 
 
27285 tejbeer 340 
		count = lilen;
341 
		console.log(count)
342 
		/*
343 
		 * var lilength = $('.fileList li').size(); if (lilength == 1) {
344 
		 * console.log(lilength) $(".fileList li").remove(); } else {
345 
		 * console.log(lilength) $(".fileList li").eq(fileId).remove(); } var
346 
		 * lilen = $('.fileList li').size();
347 
		 *
348 
		 * count = lilen; console.log(count)
349 
		 *
350 
		 * console.log(documentIds);
351 
		 */
27270 tejbeer 352 
 
353 
	});
354 
 
35626 amit 355 
	// AJAX pagination for My Ticket
356 
	$(document).on('click', "#ticket-content-area .ticket-page-link", function(e) {
357 
		e.preventDefault();
358 
		refreshMyTicketTable($(this).data('page'));
359 
	});
360 
	$(document).on('change', "#ticket-content-area .ticket-page-size", function() {
361 
		refreshMyTicketTable(0);
362 
	});
24417 govind 363 
 
35626 amit 364 
	// AJAX pagination for Manager Ticket
365 
	$(document).on('click', "#manager-ticket-content-area .manager-ticket-page-link", function(e) {
366 
		e.preventDefault();
367 
		refreshManagerTicketTable($(this).data('page'));
368 
	});
369 
	$(document).on('change', "#manager-ticket-content-area .manager-ticket-page-size", function() {
370 
		refreshManagerTicketTable(0);
371 
	});
24747 govind 372 
 
35626 amit 373 
	// AJAX pagination for Partner Ticket
374 
	$(document).on('click', "#partner-ticket-content-area .partner-ticket-page-link", function(e) {
375 
		e.preventDefault();
376 
		refreshPartnerTicketTable();
377 
	});
24699 govind 378 
 
35626 amit 379 
	// Search form handlers
380 
	$(document).on('submit', "#ticket-search-form", function(e) {
381 
		e.preventDefault();
382 
		refreshMyTicketTable(0);
383 
	});
384 
	$(document).on('click', "#ticket-search-btn", function() {
385 
		refreshMyTicketTable(0);
386 
	});
387 
	$(document).on('click', "#ticket-search-clear", function() {
388 
		$("#ticket-search-input").val('');
389 
		$(this).hide();
390 
		refreshMyTicketTable(0);
391 
	});
24467 govind 392 
 
35626 amit 393 
	$(document).on('submit', "#manager-ticket-search-form", function(e) {
394 
		e.preventDefault();
395 
		refreshManagerTicketTable(0);
396 
	});
397 
	$(document).on('click', "#manager-ticket-search-btn", function() {
398 
		refreshManagerTicketTable(0);
399 
	});
400 
	$(document).on('click', "#manager-ticket-search-clear", function() {
401 
		$("#manager-ticket-search-input").val('');
402 
		$(this).hide();
403 
		refreshManagerTicketTable(0);
404 
	});
27755 amit.gupta 405 
	$(document).on('click', "#positions-paginated .next",
27410 tejbeer 406 
		function() {
407 
			loadPaginatedNextItems('/cs/position-paginated', null,
408 
				'positions-paginated', 'position-table',
409 
				'position-details-container');
410 
			$(this).blur();
411 
		});
24417 govind 412 
 
27755 amit.gupta 413 
	$(document).on('click', "#positions-paginated .previous",
27410 tejbeer 414 
		function() {
415 
			loadPaginatedPreviousItems('/cs/position-paginated', null,
416 
				'positions-paginated', 'position-table',
417 
				'position-details-container');
418 
			$(this).blur();
419 
		});
24471 govind 420 
 
27754 amit.gupta 421 
	$(document).on('click', ".create-partner-region", function() {
24417 govind 422 
		loadCreatePartnerRegion("main-content");
423 
	});
27754 amit.gupta 424 
	$(document).on('click', ".create-ticket", function() {
24417 govind 425 
		loadCreateTicket("main-content");
426 
	});
34913 ranu 427 
 
428 
	$(document).on('click', ".my-partner-ticket", function () {
429 
		loadMyPartnerTicket("main-content");
430 
	});
27755 amit.gupta 431 
	$(document).on('click', ".create-ticket-button",
31762 tejbeer 432 
		function() {
433 
			var categoryId = $('#category').val();
434 
			var subCategoryId = $('#subCategory').val();
35592 amit 435 
			var message = $('#message').val();
436 
 
437 
			if (categoryId == "" || categoryId == null || categoryId == undefined) {
438 
				alert("Please select a category");
31762 tejbeer 439 
				return false;
440 
			}
35592 amit 441 
			if (subCategoryId == "" || subCategoryId == null || subCategoryId == undefined) {
442 
				alert("Please select a subcategory");
31762 tejbeer 443 
				return false;
444 
			}
35592 amit 445 
			if (message == "" || message == null || message == undefined || message.trim() == "") {
446 
				alert("Please describe your issue");
447 
				$('#message').focus();
448 
				return false;
449 
			}
24417 govind 450 
 
35592 amit 451 
			if (confirm("Are you sure you want to create this ticket?")) {
452 
				var params = {
453 
					"categoryId": categoryId,
454 
					"subCategoryId": subCategoryId,
455 
					"message": message
456 
				};
457 
				doPostAjaxRequestWithParamsHandler(
458 
					context + "/cs/createTicket",
459 
					params,
460 
					function(response) {
461 
						if (response == "true") {
462 
							alert("Ticket created successfully");
463 
							loadCreateTicket("main-content");
464 
						} else {
465 
							alert("You have reached maximum number of unresolved tickets. Please accept resolution for resolved tickets to create new ones.");
27410 tejbeer 466 
						}
35592 amit 467 
					});
468 
			}
31762 tejbeer 469 
		});
27754 amit.gupta 470 
	$(document).on('click', ".create-position", function() {
24417 govind 471 
		loadCreatePosition("main-content");
472 
	});
473 
 
27754 amit.gupta 474 
	$(document).on('click', ".positionPartnerView", function() {
27410 tejbeer 475 
		$clickedElement = $(this);
476 
		var positionId = $clickedElement.data("positionid");
477 
		$tdElement = $(this).closest('td');
478 
		doGetAjaxRequestHandler(context + "/cs/getPosition?positionId=" + positionId, function(response) {
31762 tejbeer 479 
 
27410 tejbeer 480 
			$tdElement.html(response);
481 
			$tdElement.find('.partners').multiselect({
482 
				includeSelectAllOption: true,
483 
				multiple: true,
484 
				maxHeight: 200,
485 
				buttonWidth: '180px',
486 
				numberDisplayed: 1,
487 
				nonSelectedText: 'Partners',
488 
				nSelectedText: ' - Users Selected',
489 
				allSelectedText: 'All Users Selected',
490 
				enableFiltering: true,
491 
				enableCaseInsensitiveFiltering: true
492 
			});
493 
		});
494 
	});
495 
 
496 
 
35626 amit 497 
	$(document).on('change', "#ticketStatus", function() {
498 
		refreshMyTicketTable(0);
499 
	});
500 
	$(document).on('change', "#orderBy", function() {
501 
		refreshMyTicketTable(0);
502 
	});
503 
	$(document).on('change', "#managerTicketStatus", function() {
504 
		// Check if we're on manager ticket page or partner ticket page
505 
		if ($("#manager-ticket-content-area").length) {
506 
			refreshManagerTicketTable(0);
507 
		} else if ($("#partner-ticket-content-area").length) {
508 
			refreshPartnerTicketTable();
509 
		}
510 
	});
511 
	$(document).on('change', "#managerTicketorderBy", function() {
512 
		if ($("#manager-ticket-content-area").length) {
513 
			refreshManagerTicketTable(0);
514 
		} else if ($("#partner-ticket-content-area").length) {
515 
			refreshPartnerTicketTable();
516 
		}
517 
	});
27754 amit.gupta 518 
	$(document).on('change', "#category", function() {
24417 govind 519 
		var categoryId = $("#category").val();
31762 tejbeer 520 
		//	$("#auth-user-for-category").hide();
24417 govind 521 
		loadSubCategories(categoryId);
522 
	});
31762 tejbeer 523 
 
524 
	$(document).on('change', "#authUserCategory", function() {
525 
		var authId = $("#authUserCategory").val();
526 
		console.log(authId)
527 
		loadCategories(authId);
528 
	});
529 
 
530 
	$(document).on('change', "#categoryAuth", function() {
531 
		var categoryId = $("#categoryAuth").val();
532 
		var authId = $("#authUserCategory").val();
533 
 
534 
		console.log(categoryId)
535 
		loadAuthSubCategories(categoryId, authId);
536 
	});
537 
 
538 
 
33081 ranu 539 
	$(document).on('click', ".create-ticket-category-button", function () {
540 
		console.log("create-ticket-category-button clicked......");
541 
 
542 
		var name = $("#categoryName").val();
543 
		var description = $("#categorydescription").val();
544 
		var categoryType = $("#categoryType").is(":checked") ? 1 : 0;
545 
 
546 
		console.log('cccccccccccccc', name, description, categoryType);
547 
 
548 
		if (name === "" || name === null || name === undefined) {
549 
			alert("Name field can't be empty");
550 
			return false;
551 
		}
552 
 
553 
		if (description === "" || description === null || description === undefined) {
554 
			alert("Description field can't be empty");
555 
			return false;
556 
		}
557 
 
558 
		if (confirm("Are you sure you want to create a ticket category?")) {
559 
			createCategory("main-content", name, description, categoryType);
560 
		}
561 
	});
562 
 
27755 amit.gupta 563 
	$(document).on('click', ".create-region-button",
31762 tejbeer 564 
		function() {
565 
			var name = $("#regionName").val();
566 
			var description = $("#regiondescription").val();
567 
			if (name == "" || name == null || name == undefined) {
568 
				alert("Name field can't be empty");
569 
				return false;
570 
			}
571 
			if (description == "" || description == null
572 
				|| description == undefined) {
573 
				alert("Description field can't be empty");
574 
				return false;
575 
			}
576 
			if (confirm("Are you sure you want to create region!") == true) {
577 
				createRegion("main-content", name, description);
578 
			}
579 
		});
24417 govind 580 
 
27755 amit.gupta 581 
	$(document).on('click', ".create-partner-region-button",
31762 tejbeer 582 
		function() {
24417 govind 583 
 
31762 tejbeer 584 
			var regionId = $("#region").val();
585 
			var fofoIds = $("#partner").val();
586 
			console.log(regionId, fofoIds);
587 
			if (regionId == "" || regionId == null
588 
				|| regionId == undefined) {
589 
				alert("regionId field can't be empty");
590 
				return false;
591 
			}
592 
			if (fofoIds == "" || fofoIds == null
593 
				|| fofoIds == undefined) {
594 
				alert("select appropriate partner");
595 
				return false;
596 
			}
597 
			if (confirm("Are you sure you want to create partner region!") == true) {
598 
				createPartnerRegion("main-content", regionId,
599 
					fofoIds);
600 
			}
601 
		});
27755 amit.gupta 602 
	$(document).on('click', ".create-position-button",
31762 tejbeer 603 
		function() {
24417 govind 604 
 
31762 tejbeer 605 
			var authUser = $("#authUser").val();
606 
			var ticketCategoryPosition = $(
607 
				"#ticketCategoryPosition").val();
608 
			var escalationType = $("#escalationType").val();
609 
			var regionPosition = $("#regionPosition").val();
25570 tejbeer 610 
 
611 
 
31771 tejbeer 612 
			let ticketAssignee = $('#ticketAssignee').is(':checked');
613 
 
614 
 
615 
			console.log(ticketAssignee);
31762 tejbeer 616 
			var fofoIds = $("#partner").val();
617 
			if (fofoIds.includes("0")) {
618 
				fofoIds = [0];
619 
				console.log(fofoIds);
620 
			} else {
621 
				console.log(fofoIds);
622 
			}
623 
			console.log(authUser, ticketCategoryPosition,
624 
				escalationType, regionPosition);
625 
			if (authUser == "" || authUser == null
626 
				|| authUser == undefined) {
627 
				alert("select appropriate authUser");
628 
				return false;
629 
			}
630 
			if (ticketCategoryPosition == ""
631 
				|| ticketCategoryPosition == null
632 
				|| ticketCategoryPosition == undefined) {
633 
				alert("select appropriate category");
634 
				return false;
635 
			}
636 
			if (escalationType == "" || escalationType == null
637 
				|| escalationType == undefined) {
638 
				alert("select appropriate escalationType");
639 
				return false;
640 
			}
641 
			if (regionPosition == "" || regionPosition == null
642 
				|| regionPosition == undefined) {
643 
				alert("select appropriate Region");
644 
				return false;
645 
			}
24417 govind 646 
 
31762 tejbeer 647 
			if (confirm("Are you sure you want to create Position!") == true) {
648 
				createPosition("main-content", authUser,
649 
					ticketCategoryPosition, escalationType,
31771 tejbeer 650 
					regionPosition, fofoIds,
651 
					ticketAssignee
652 
				);
31762 tejbeer 653 
			}
654 
 
655 
		});
656 
 
27754 amit.gupta 657 
	$(document).on('change', "#ticketCategory", function() {
24417 govind 658 
		console.log("change ticket category clicked......");
659 
		var ticketCategoryId = $(this).val();
660 
		console.log(ticketCategoryId);
661 
		loadticketSubCategoryById(ticketCategoryId);
662 
	});
27754 amit.gupta 663 
	$(document).on('click', ".create-ticket-sub-category", function() {
24417 govind 664 
		console.log("create ticket category clicked......");
665 
		loadCreateSubCategory("main-content");
666 
	});
667 
 
27755 amit.gupta 668 
	$(document).on('click', ".create-ticket-sub-category-button",
31762 tejbeer 669 
		function() {
670 
			console
671 
				.log("create-ticket-category-button clicked......");
672 
			var name = $("#subcategoryName").val();
673 
			var description = $("#subcategorydescription").val();
674 
			var ticketCategoryId = $("#ticketCategory").val();
675 
			console.log(name, description);
676 
			if (name == "" || name == null || name == undefined) {
677 
				alert("Name field can't be empty");
678 
				return false;
679 
			}
680 
			if (description == "" || description == null
681 
				|| description == undefined) {
682 
				alert("Description field can't be empty");
683 
				return false;
684 
			}
685 
			if (ticketCategoryId == "" || ticketCategoryId == null
686 
				|| ticketCategoryId == undefined) {
687 
				alert("select appropriate category name");
688 
				return false;
689 
			}
690 
			if (confirm("Are you sure you want to create ticket category!") == true) {
691 
				createSubCategory("main-content", name,
692 
					description, ticketCategoryId);
693 
			}
694 
		});
27754 amit.gupta 695 
	$(document).on('click', ".remove-position", function() {
24471 govind 696 
		var positionId = $(this).data('positionid');
697 
		if (confirm("Are you sure you want to remove position!") == true) {
24534 govind 698 
			removePosition(positionId);
24471 govind 699 
		}
700 
	});
24417 govind 701 
 
31762 tejbeer 702 
 
703 
	$(document).on('change', "#ticketAssign", function() {
704 
		var positionId = $(this).data('positionid');
705 
		if (confirm("Are you sure you want to change ticket Assignee !") == true) {
706 
			doPostAjaxRequestHandler(context + "/cs/changeTicketAssignee?positionId="
707 
				+ positionId, function(response) {
708 
					if (response == "true") {
709 
						alert("change successfully");
710 
						loadCreatePosition("main-content");
711 
					}
712 
				});
713 
		}
714 
	});
715 
 
716 
 
717 
 
718 
 
27755 amit.gupta 719 
	$(document).on('click', ".update-position",
31762 tejbeer 720 
		function() {
721 
			var positionId = $(this).data('positionid');
722 
			var regionId = $(this).data('regionid');
723 
			var row = $(this);
724 
			var selectedFofoIds = $(this).closest("tr").find(
725 
				'#partners').val();
726 
			if (selectedFofoIds.includes("0")) {
727 
				selectedFofoIds = [0];
728 
				console.log(selectedFofoIds);
729 
			} else {
730 
				console.log(selectedFofoIds);
731 
			}
732 
			if (confirm("Are you sure you want to update the partners!") == true) {
733 
				doPostAjaxRequestWithJsonHandler(context
734 
					+ "/cs/updatePartnerPosition?regionId="
735 
					+ regionId + "&positionId=" + positionId,
736 
					JSON.stringify(selectedFofoIds), function(
737 
						response) {
738 
					if (response == "true") {
739 
						alert("Update successfully");
32885 shampa 740 
						//loadCreatePosition("main-content");
31762 tejbeer 741 
					}
742 
				});
743 
			}
25570 tejbeer 744 
 
31762 tejbeer 745 
		});
27410 tejbeer 746 
 
24417 govind 747 
});
748 
 
749 
function loadCreateCategory(domId) {
750 
	doGetAjaxRequestHandler(context + "/cs/createCategory", function(response) {
751 
		$('#' + domId).html(response);
752 
	});
753 
}
24534 govind 754 
function removePosition(positionId) {
755 
	doDeleteAjaxRequestHandler(context + "/cs/removePosition?positionId="
27410 tejbeer 756 
		+ positionId, function(response) {
757 
			if (response == "true") {
758 
				alert("Position removed successfully");
759 
				loadCreatePosition("main-content");
760 
			}
761 
		});
24471 govind 762 
}
24417 govind 763 
 
764 
function loadCreateRegion(domId) {
765 
	doGetAjaxRequestHandler(context + "/cs/createRegion", function(response) {
766 
		$('#' + domId).html(response);
767 
	});
768 
}
24824 govind 769 
function loadMyTicket(domId, ticketStatus, sortOrder, ticketSearchType,
27410 tejbeer 770 
	searchTerm, searchValue) {
24620 govind 771 
 
24699 govind 772 
	if (ticketStatus == null && sortOrder == null) {
773 
		doGetAjaxRequestHandler(context + "/cs/myticket", function(response) {
774 
			$('#' + domId).html(response);
775 
		});
24824 govind 776 
	} else if (ticketSearchType == null) {
24699 govind 777 
		doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
27410 tejbeer 778 
			+ ticketStatus + "&orderby=" + sortOrder, function(response) {
779 
				$('#' + domId).html(response);
780 
			});
24824 govind 781 
	} else {
782 
		doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
27410 tejbeer 783 
			+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
784 
			+ ticketSearchType + "&searchTerm=" + searchTerm, function(
24824 govind 785 
				response) {
786 
			$('#' + domId).html(response);
787 
			if (ticketSearchType == "PARTNER_NAME") {
788 
				$('.assigneebyPartnerName').css('display', 'inline-block');
789 
				$('.assingeebyTicketId').css('display', 'none');
790 
				$("#typeaheadpartnernameforassignee").val(searchValue);
791 
				$("#assignee-partner-name-input").val(searchTerm);
792 
			} else {
793 
				$('.assigneebyPartnerName').css('display', 'none');
794 
				$('.assigneebyTicketId').css('display', 'inline-block');
795 
				$("#assignee-search-by-ticketId").val(searchTerm);
796 
			}
24699 govind 797 
		});
798 
	}
24417 govind 799 
}
800 
 
801 
function loadCreatePartnerRegion(domId) {
802 
	doGetAjaxRequestHandler(context + "/cs/createPartnerRegion", function(
27410 tejbeer 803 
		response) {
24417 govind 804 
		$('#' + domId).html(response);
805 
	});
806 
}
807 
function loadCreatePosition(domId) {
808 
	doGetAjaxRequestHandler(context + "/cs/createPosition", function(response) {
809 
		$('#' + domId).html(response);
810 
	});
811 
}
812 
function loadSubCategories(categoryId) {
813 
	doGetAjaxRequestHandler(context
27410 tejbeer 814 
		+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
815 
		function(response) {
816 
			$('#' + "create-ticket-sub-categories").html(response);
817 
		});
24417 govind 818 
}
31762 tejbeer 819 
 
820 
function loadCategories(authId) {
821 
	doGetAjaxRequestHandler(context
822 
		+ "/cs/getCategoriesByAuthId?authId=" + authId,
823 
		function(response) {
824 
			$('#' + "create-tickets-categories-for-auth").html(response);
825 
		});
826 
}
827 
 
828 
function loadAuthSubCategories(categoryId, authId) {
829 
	doGetAjaxRequestHandler(context
830 
		+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
831 
		function(response) {
832 
			$('#' + "create-ticket-sub-categories-for-auth").html(response);
833 
		});
834 
 
835 
 
836 
	doGetAjaxRequestHandler(context
837 
		+ "/cs/getEscalationTypeByCategoryId?categoryId=" + categoryId + "&authId=" + authId,
838 
		function(response) {
839 
			$('#' + "create-ticket-escalationType-for-auth").html(response);
840 
		});
841 
 
842 
 
843 
}
844 
 
33081 ranu 845 
function createCategory(domId, name, description, categoryType) {
24417 govind 846 
	var params = {
27410 tejbeer 847 
		"name": name,
33081 ranu 848 
		"description": description,
849 
		"categoryType": categoryType,
850 
	};
851 
 
852 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createCategory", params, function (response) {
853 
		alert("Category created successfully");
854 
		loadCreateCategory(domId);
855 
	});
24417 govind 856 
}
33081 ranu 857 
 
31762 tejbeer 858 
function changeTicket(ticketId, subCategoryId, authUserId, categoryId, escalationType) {
24467 govind 859 
	var params = {
27410 tejbeer 860 
		"ticketId": ticketId,
861 
		"subCategoryId": subCategoryId,
862 
		"authUserId": authUserId,
31762 tejbeer 863 
		"categoryId": categoryId,
864 
		"escalationType": escalationType
24471 govind 865 
	}
866 
	doPostAjaxRequestWithParamsHandler(context + "/cs/edit-ticket", params,
27410 tejbeer 867 
		function(response) {
868 
			if (response == "true") {
35604 amit 869 
				$('#theModal').modal('hide');
870 
				$('body').removeClass('modal-open');
871 
				$('.modal-backdrop').remove();
27410 tejbeer 872 
				alert("Ticket changed successfully");
35626 amit 873 
				if ($("#manager-ticket-content-area").length) {
874 
					refreshManagerTicketTable(0);
875 
				} else if ($("#ticket-content-area").length) {
876 
					refreshMyTicketTable(0);
877 
				} else {
878 
					loadManagerTicket("main-content", null, null, null, null, null);
879 
				}
27410 tejbeer 880 
			}
881 
		});
24467 govind 882 
}
34913 ranu 883 
 
884 
function changeMyPartnerTicket(ticketId, subCategoryId, authUserId, categoryId, escalationType) {
885 
	var params = {
886 
		"ticketId": ticketId,
887 
		"subCategoryId": subCategoryId,
888 
		"authUserId": authUserId,
889 
		"categoryId": categoryId,
890 
		"escalationType": escalationType
891 
	}
892 
	doPostAjaxRequestWithParamsHandler(context + "/cs/edit-partner-ticket", params,
893 
		function (response) {
894 
			if (response == "true") {
35604 amit 895 
				$('#theModal2').modal('hide');
896 
				$('body').removeClass('modal-open');
897 
				$('.modal-backdrop').remove();
34913 ranu 898 
				alert("Ticket changed successfully");
35626 amit 899 
				if ($("#partner-ticket-content-area").length) {
900 
					refreshPartnerTicketTable();
901 
				} else {
902 
					loadMyPartnerTicket("main-content");
903 
				}
34913 ranu 904 
			}
905 
		});
906 
}
907 
 
908 
 
24417 govind 909 
function createRegion(domId, name, description) {
910 
	var params = {
27410 tejbeer 911 
		"name": name,
912 
		"description": description
24417 govind 913 
	}
914 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createRegion", params,
27410 tejbeer 915 
		function(response) {
916 
			if (response == "true") {
917 
				alert("Region created successfully");
918 
				loadCreateRegion(domId);
919 
			}
920 
		});
24417 govind 921 
}
922 
function loadCreateSubCategory(domId) {
923 
	doGetAjaxRequestHandler(context + "/cs/createSubCategory", function(
27410 tejbeer 924 
		response) {
24417 govind 925 
		$('#' + domId).html(response);
926 
	});
927 
}
24747 govind 928 
function loadManagerTicket(domId, ticketStatus, sortOrder, ticketSearchType,
27410 tejbeer 929 
	searchTerm, searchValue) {
24751 govind 930 
	if (ticketStatus == null && sortOrder == null) {
24747 govind 931 
		doGetAjaxRequestHandler(context + "/cs/managerTicket", function(
27410 tejbeer 932 
			response) {
24699 govind 933 
			$('#' + domId).html(response);
934 
		});
24824 govind 935 
	} else if (ticketSearchType == null) {
24747 govind 936 
		doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
27410 tejbeer 937 
			+ ticketStatus + "&orderby=" + sortOrder, function(response) {
938 
				$('#' + domId).html(response);
939 
			});
24824 govind 940 
	} else {
24751 govind 941 
		doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
27410 tejbeer 942 
			+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
943 
			+ ticketSearchType + "&searchTerm=" + searchTerm, function(
24747 govind 944 
				response) {
945 
			$('#' + domId).html(response);
946 
			if (ticketSearchType == "PARTNER_NAME") {
947 
				$('.byPartnerName').css('display', 'inline-block');
948 
				$('.byTicketId').css('display', 'none');
24748 govind 949 
				$("#typeaheadpartnername").val(searchValue);
24747 govind 950 
				$("#partner-name-input").val(searchTerm);
951 
			} else {
952 
				$('.byPartnerName').css('display', 'none');
953 
				$('.byTicketId').css('display', 'inline-block');
954 
				$("#search-by-ticketId").val(searchTerm);
955 
			}
956 
		});
957 
	}
24439 govind 958 
}
24417 govind 959 
function loadCreateTicket(domId) {
960 
	doGetAjaxRequestHandler(context + "/cs/createTicket", function(response) {
961 
		$('#' + domId).html(response);
962 
	});
963 
}
34913 ranu 964 
 
965 
function loadMyPartnerTicket(domId) {
966 
	doGetAjaxRequestHandler(context + "/cs/myPartyTicketTicket", function (response) {
967 
		$('#' + domId).html(response);
968 
	});
969 
}
24417 govind 970 
function loadticketSubCategoryById(ticketCategoryId) {
971 
	doGetAjaxRequestHandler(context
27410 tejbeer 972 
		+ "/cs/getSubCategoryByCategoryId?ticketCategoryId="
973 
		+ ticketCategoryId, function(response) {
33081 ranu 974 
		console.log('response', response);
27410 tejbeer 975 
			$(".ticket-sub-category-container").html(response);
976 
		});
24417 govind 977 
}
978 
function createPartnerRegion(domId, regionId, fofoIds) {
979 
	doPostAjaxRequestWithJsonHandler(context
27410 tejbeer 980 
		+ "/cs/createPartnerRegion?regionId=" + regionId, JSON
24417 govind 981 
			.stringify(fofoIds), function(response) {
27410 tejbeer 982 
				if (response == "true") {
983 
					alert("added region to partner successfully");
984 
					loadCreatePartnerRegion(domId);
985 
				}
986 
			});
24417 govind 987 
}
988 
function createSubCategory(domId, name, description, categoryId) {
989 
	var params = {
27410 tejbeer 990 
		"categoryId": categoryId,
991 
		"name": name,
992 
		"description": description
24417 govind 993 
	}
994 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createSubCategory",
27410 tejbeer 995 
		params, function(response) {
996 
			alert("Sub Category created successfully");
997 
			loadCreateSubCategory(domId);
998 
		});
24417 govind 999 
}
24620 govind 1000 
function createLastActivity(ticketId, activity) {
1001 
	var params = {
27410 tejbeer 1002 
		"ticketId": ticketId,
1003 
		"lastactivity": activity
24620 govind 1004 
	}
1005 
	doPostAjaxRequestWithParamsHandler(context + "/cs/create-last-activity",
27410 tejbeer 1006 
		params, function(response) {
1007 
			if (response == "true") {
1008 
				alert("successfully mark last activity");
35626 amit 1009 
				if ($("#ticket-content-area").length) {
1010 
					refreshMyTicketTable(0);
1011 
				} else if ($("#manager-ticket-content-area").length) {
1012 
					refreshManagerTicketTable(0);
1013 
				} else if ($("#partner-ticket-content-area").length) {
1014 
					refreshPartnerTicketTable();
1015 
				} else {
1016 
					loadMyTicket("main-content", null, null);
1017 
				}
27410 tejbeer 1018 
			}
1019 
		});
24620 govind 1020 
}
24439 govind 1021 
 
25570 tejbeer 1022 
function createPosition(domId, authUserId, categoryId, escalationType,
31762 tejbeer 1023 
	regionId, fofoIds, ticketAssignee) {
25570 tejbeer 1024 
 
1025 
	var createPositionModel = {};
1026 
	createPositionModel['authUserId'] = authUserId;
1027 
	createPositionModel['categoryId'] = categoryId
1028 
	createPositionModel['escalationType'] = escalationType;
1029 
	createPositionModel['regionId'] = regionId,
31762 tejbeer 1030 
 
1031 
		createPositionModel['ticketAssigned'] = ticketAssignee,
27410 tejbeer 1032 
		createPositionModel['fofoIds'] = fofoIds
25570 tejbeer 1033 
 
1034 
	console.log(createPositionModel);
1035 
	doPostAjaxRequestWithJsonHandler(context + "/cs/createPosition", JSON
27410 tejbeer 1036 
		.stringify(createPositionModel), function(response) {
1037 
			if (response == "true") {
1038 
				alert("Position created successfully");
1039 
				loadCreatePosition(domId);
1040 
			}
1041 
		});
24417 govind 1042 
}
35569 amit 1043 
function createActivity(message, ticketId, assigneeId, internal, roleType, isCrmUser,
27410 tejbeer 1044 
	documentIds) {
27270 tejbeer 1045 
 
24417 govind 1046 
	var params = {
27410 tejbeer 1047 
		"message": message,
1048 
		"ticketId": ticketId,
1049 
		"assigneeId": assigneeId,
1050 
		"internal": internal,
1051 
		"documentIds": documentIds,
24417 govind 1052 
	}
27270 tejbeer 1053 
	if (documentIds.includes("0")) {
27410 tejbeer 1054 
		documentIds = [0];
27270 tejbeer 1055 
		console.log(documentIds);
1056 
	} else {
1057 
		console.log(documentIds);
1058 
	}
1059 
	console.log(JSON.stringify(documentIds))
1060 
	doPostAjaxRequestWithJsonHandler(context + "/cs/createActivity?message="
27410 tejbeer 1061 
		+ message + "&ticketId=" + ticketId + "&assigneeId=" + assigneeId
1062 
		+ "&internal=" + internal, JSON.stringify(documentIds), function(
27270 tejbeer 1063 
			response) {
1064 
		response = JSON.parse(response);
1065 
 
1066 
		documentIds.splice(0, documentIds.length);
27285 tejbeer 1067 
 
27270 tejbeer 1068 
		console.log(documentIds)
27285 tejbeer 1069 
		$(".fileList li").remove();
27270 tejbeer 1070 
		var assigneeName = response.firstName;
35569 amit 1071 
		loadActivities(ticketId, assigneeName, internal, roleType, isCrmUser)
27270 tejbeer 1072 
	});
24417 govind 1073 
}
24471 govind 1074 
function loadEditTicket(ticketId) {
1075 
	doGetAjaxRequestHandler(context + "/cs/edit-ticket?ticketId=" + ticketId,
27410 tejbeer 1076 
		function(response) {
1077 
			$("#theModal .modal-content").html(response);
35594 amit 1078 
			$("#theModal").modal('show');
27410 tejbeer 1079 
		});
24467 govind 1080 
}
34913 ranu 1081 
 
1082 
function loadMyPartnerEditTicket(ticketId) {
1083 
	doGetAjaxRequestHandler(context + "/cs/edit-partner-ticket?ticketId=" + ticketId,
1084 
		function (response) {
1085 
			$("#theModal2 .modal-content").html(response);
35594 amit 1086 
			$("#theModal2").modal('show');
34913 ranu 1087 
		});
1088 
}
24557 govind 1089 
function loadPartnerForRegion(regionId) {
1090 
	doGetAjaxRequestHandler(context + "/cs/getPartners?regionId=" + regionId,
27410 tejbeer 1091 
		function(response) {
1092 
			$("#partner-region-container").html(response);
1093 
		});
24557 govind 1094 
}
25570 tejbeer 1095 
 
1096 
function loadPartnerForRegionId(regionId) {
1097 
	doGetAjaxRequestHandler(context + "/cs/getPartnersByRegion?regionId="
27410 tejbeer 1098 
		+ regionId, function(response) {
1099 
			$("#partner-subregion-container").html(response);
1100 
		});
25570 tejbeer 1101 
}
1102 
 
26014 amit.gupta 1103 
function loadAccessManagement(domId) {
27141 amit.gupta 1104 
	doGetAjaxRequestHandler(context + "/admin/access-management", function(
27410 tejbeer 1105 
		response) {
26014 amit.gupta 1106 
		$('#' + domId).html(response);
1107 
	});
1108 
}
1109 
 
35569 amit 1110 
function loadActivities(ticketId, assignee, internal, roleType, isCrmUser) {
24417 govind 1111 
 
35626 amit 1112 
	// Set current ticket ID for read tracking
1113 
	if (typeof TicketManager !== 'undefined') {
1114 
		TicketManager.setCurrentTicketId(ticketId);
1115 
	}
1116 
 
35569 amit 1117 
	// Show loading spinner
1118 
	$(".activity-container .modal-body").html('<div class="text-center" style="padding:20px;"><i class="fa fa-spinner fa-spin fa-2x"></i><br>Loading...</div>');
24417 govind 1119 
	$("#activityMessage").val("");
1120 
	$("#ticketIdforactivity").val(ticketId);
24824 govind 1121 
	$("#role").val(roleType);
35569 amit 1122 
	$("#crmUser").val(isCrmUser);
27270 tejbeer 1123 
	$(".activity-container .modal-title").html(
27410 tejbeer 1124 
		"Activity history for Ticket Id " + ticketId)
24417 govind 1125 
	console.log(ticketId);
1126 
	doGetAjaxRequestHandler(
27410 tejbeer 1127 
		context + "/cs/getActivities?ticketId=" + ticketId,
1128 
		function(response) {
35569 amit 1129 
			$(".activity-container .modal-body").empty(); // Clear loading spinner
27410 tejbeer 1130 
			response = JSON.parse(response);
1131 
			console.log(response);
27270 tejbeer 1132 
 
27410 tejbeer 1133 
			for (var i = 0; i < response.length; i++) {
1134 
				console.log(response[i].activityAttachment.length);
1135 
				var activityAttachment = []
1136 
				var attachments = "";
1137 
				if (response[i].activityAttachment.length > 0) {
1138 
					for (var j = 0; j < response[i].activityAttachment.length; j++) {
35569 amit 1139 
						var docName = escapeHtml(response[i].activityAttachment[j].documentName);
27410 tejbeer 1140 
						var assigneeAttachment = "<a href=\"javascript:void(0)\" style=\"color:#337ab7;float:right;\"onclick=\"downloadDocument("
1141 
							+ response[i].activityAttachment[j].documentId
1142 
							+ ",\`"
35569 amit 1143 
							+ docName
27410 tejbeer 1144 
							+ "\`)\">"
35569 amit 1145 
							+ docName
27410 tejbeer 1146 
							+ "&nbsp;<i class=\"fa fa-download\"></i>"
1147 
							+ "</a>"
1148 
						activityAttachment.push(assigneeAttachment);
27270 tejbeer 1149 
					}
27410 tejbeer 1150 
					attachments = activityAttachment.join("");
1151 
					console.log(attachments);
1152 
				}
24417 govind 1153 
 
35569 amit 1154 
				var activityType = response[i].type;
1155 
				var escapedMessage = escapeHtml(response[i].message);
1156 
				var formattedTime = moment(response[i].createTimestamp).format('DD/MM/YYYY, h:mm:ss a');
1157 
 
1158 
				if (activityType == ActivityType.OPENED || activityType == ActivityType.COMMUNICATION_IN) {
1159 
 
27410 tejbeer 1160 
					var partnerMessage = "<div class=\"incoming_msg\">"
1161 
						+ "<div class=\"received_msg\">"
1162 
						+ "<div class=\"received_withd_msg\">" + "<p>"
35569 amit 1163 
						+ escapedMessage + "</p><div>"
27410 tejbeer 1164 
						+ `${attachments}`
1165 
						+ "</div> <span class=\"time_date\"> "
35569 amit 1166 
						+ formattedTime
27410 tejbeer 1167 
						+ "</span></div>" + "</div>" + "</div>";
1168 
					$(".activity-container .modal-body").append(
1169 
						partnerMessage);
27270 tejbeer 1170 
 
35569 amit 1171 
				} else if (activityType == ActivityType.COMMUNICATION_OUT) {
1172 
					var senderName = escapeHtml(response[i].name ? response[i].name : "Support");
27410 tejbeer 1173 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1174 
						+ "<div class=\"sent_msg\">"
1175 
						+ "<span style=color:green>"
1176 
						+ "~"
35569 amit 1177 
						+ senderName + "<p>"
1178 
						+ escapedMessage + "</span> </p><div>"
27410 tejbeer 1179 
						+ `${attachments}`
1180 
						+ "</div> <span class=\"time_date\">"
35569 amit 1181 
						+ formattedTime
27410 tejbeer 1182 
						+ "</span> </div>" + "</div>";
1183 
					$(".activity-container .modal-body").append(
1184 
						assigneeMessage);
27270 tejbeer 1185 
 
35569 amit 1186 
				} else if (response[i].name && activityType == ActivityType.COMMUNICATION_INTERNAL) {
1187 
					var senderName = escapeHtml(response[i].name);
27410 tejbeer 1188 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1189 
						+ "<div class=\"sent_msg\">"
1190 
						+ "<span style=color:green>"
1191 
						+ "~"
35569 amit 1192 
						+ senderName
27410 tejbeer 1193 
						+ "<p style=\"color: white;background: #b75454;\">"
35569 amit 1194 
						+ escapedMessage + "</span> </p> <div>"
27410 tejbeer 1195 
						+ `${attachments}`
1196 
						+ "</div> <span class=\"time_date\">"
35569 amit 1197 
						+ formattedTime
27410 tejbeer 1198 
						+ "</span> </div>" + "</div>";
1199 
					$(".activity-container .modal-body").append(
1200 
						assigneeMessage);
27270 tejbeer 1201 
 
27410 tejbeer 1202 
				} else {
35640 amit 1203 
					var typeLabel = activityType == "ESCALATED" ? "Escalated"
1204 
						: activityType == "ESCALATED_FINAL" ? "Final Escalation"
1205 
						: activityType == "ASSIGNED" ? "Assigned"
1206 
						: activityType == "CATEGORY_CHANGED" ? "Category Changed"
1207 
						: activityType;
1208 
					var systemMessage = "<div class=\"system-activity\">"
1209 
						+ "<span>" + escapeHtml(typeLabel) + " &middot; " + formattedTime + "</span>"
1210 
						+ "</div>";
27410 tejbeer 1211 
					$(".activity-container .modal-body").append(
35640 amit 1212 
						systemMessage);
27270 tejbeer 1213 
 
24417 govind 1214 
				}
24824 govind 1215 
 
27410 tejbeer 1216 
			}
35569 amit 1217 
			// Only show internal checkbox to CRM users (they can choose internal/external)
1218 
			// Non-CRM users always send internal, so hide the checkbox
1219 
			if (toBool(roleType) && toBool(isCrmUser)) {
27410 tejbeer 1220 
				$('.internalCheckBox').css('display', 'block');
35569 amit 1221 
				$('#internalCommunication').prop('checked', toBool(internal));
27410 tejbeer 1222 
			} else {
1223 
				$('.internalCheckBox').css('display', 'none');
35569 amit 1224 
				// Non-CRM users always send internal
1225 
				$('#internalCommunication').prop('checked', true);
27410 tejbeer 1226 
			}
1227 
		});
24417 govind 1228 
}
27270 tejbeer 1229 
 
1230 
function downloadDocument(documentId, documentName) {
1231 
	console.log(documentName)
1232 
	doAjaxGetDownload(context + "/download?documentId=" + documentId,
27410 tejbeer 1233 
		documentName);
27270 tejbeer 1234 
}
35626 amit 1235 
 
1236 
// AJAX refresh functions for ticket tables (SPA-style, no full page reload)
1237 
 
1238 
function refreshMyTicketTable(page) {
1239 
	var ticketStatus = $("#ticketStatus").val() || "OPENED";
1240 
	var orderBy = $("#orderBy").val() || "DESCENDING";
1241 
	var search = $("#ticket-search-input").val() || "";
1242 
	var pageSize = $("#ticket-content-area .ticket-page-size").val() || "25";
1243 
 
1244 
	var searchType = $("#assigneesearchType").val();
1245 
	var searchTerm = "";
1246 
	if (searchType == "PARTNER_NAME") {
1247 
		searchTerm = $("#assignee-partner-name-input").val() || "";
1248 
	} else if (searchType == "TICKET_ID") {
1249 
		searchTerm = $("#assignee-search-by-ticketId").val() || "";
1250 
	}
1251 
 
1252 
	var url = context + "/cs/myticket-content?ticketStatus=" + encodeURIComponent(ticketStatus)
1253 
		+ "&orderby=" + encodeURIComponent(orderBy)
1254 
		+ "&page=" + (page || 0)
1255 
		+ "&pageSize=" + pageSize
1256 
		+ "&search=" + encodeURIComponent(search);
1257 
 
1258 
	if (searchType && searchType != "") {
1259 
		url += "&ticketSearchType=" + encodeURIComponent(searchType) + "&searchTerm=" + encodeURIComponent(searchTerm);
1260 
	}
1261 
 
1262 
	// Show/hide clear button
1263 
	if (search && search != "") {
1264 
		$("#ticket-search-clear").show();
1265 
	} else {
1266 
		$("#ticket-search-clear").hide();
1267 
	}
1268 
 
1269 
	doGetAjaxRequestHandler(url, function(response) {
1270 
		$('#ticket-content-area').html(response);
1271 
	});
1272 
}
1273 
 
1274 
function refreshManagerTicketTable(page) {
1275 
	var ticketStatus = $("#managerTicketStatus").val() || "OPENED";
1276 
	var orderBy = $("#managerTicketorderBy").val() || "DESCENDING";
1277 
	var search = $("#manager-ticket-search-input").val() || "";
1278 
	var pageSize = $("#manager-ticket-content-area .manager-ticket-page-size").val() || "25";
1279 
 
1280 
	var searchType = $("#managersearchType").val();
1281 
	var searchTerm = "";
1282 
	if (searchType == "PARTNER_NAME") {
1283 
		searchTerm = $("#partner-name-input").val() || "";
1284 
	} else if (searchType == "TICKET_ID") {
1285 
		searchTerm = $("#search-by-ticketId").val() || "";
1286 
	}
1287 
 
1288 
	var url = context + "/cs/managerTicket-content?ticketStatus=" + encodeURIComponent(ticketStatus)
1289 
		+ "&orderby=" + encodeURIComponent(orderBy)
1290 
		+ "&page=" + (page || 0)
1291 
		+ "&pageSize=" + pageSize
1292 
		+ "&search=" + encodeURIComponent(search);
1293 
 
1294 
	if (searchType && searchType != "") {
1295 
		url += "&ticketSearchType=" + encodeURIComponent(searchType) + "&searchTerm=" + encodeURIComponent(searchTerm);
1296 
	}
1297 
 
1298 
	// Show/hide clear button
1299 
	if (search && search != "") {
1300 
		$("#manager-ticket-search-clear").show();
1301 
	} else {
1302 
		$("#manager-ticket-search-clear").hide();
1303 
	}
1304 
 
1305 
	doGetAjaxRequestHandler(url, function(response) {
1306 
		$('#manager-ticket-content-area').html(response);
1307 
	});
1308 
}
1309 
 
1310 
function refreshPartnerTicketTable() {
1311 
	var ticketStatus = $("#managerTicketStatus").val() || "OPENED";
1312 
	var orderBy = $("#managerTicketorderBy").val() || "DESCENDING";
1313 
 
1314 
	var searchType = $("#managersearchType").val();
1315 
	var searchTerm = "";
1316 
	if (searchType == "PARTNER_NAME") {
1317 
		searchTerm = $("#partner-name-input").val() || "";
1318 
	} else if (searchType == "TICKET_ID") {
1319 
		searchTerm = $("#search-by-ticketId").val() || "";
1320 
	}
1321 
 
1322 
	var url = context + "/cs/myPartyTicket-content?ticketStatus=" + encodeURIComponent(ticketStatus)
1323 
		+ "&orderby=" + encodeURIComponent(orderBy);
1324 
 
1325 
	if (searchType && searchType != "") {
1326 
		url += "&ticketSearchType=" + encodeURIComponent(searchType) + "&searchTerm=" + encodeURIComponent(searchTerm);
1327 
	}
1328 
 
1329 
	doGetAjaxRequestHandler(url, function(response) {
1330 
		$('#partner-ticket-content-area').html(response);
1331 
	});
1332 
}