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Rev Author Line No. Line
27410 tejbeer 1 
var TEAM_ACTIVITY = ["COMMUNICATION_OUT", "COMMUNICATION_INTERNAL",
2 
	"ESCALATED", "ASSIGNED", "CATEGORY_CHANGED"];
35569 amit 3 
 
4 
// Activity type constants for consistent usage
5 
var ActivityType = {
6 
	OPENED: "OPENED",
7 
	COMMUNICATION_IN: "COMMUNICATION_IN",
8 
	COMMUNICATION_OUT: "COMMUNICATION_OUT",
9 
	COMMUNICATION_INTERNAL: "COMMUNICATION_INTERNAL",
10 
	RESOLVED: "RESOLVED",
11 
	RESOLVED_ACCEPTED: "RESOLVED_ACCEPTED",
12 
	RESOLVED_REJECTED: "RESOLVED_REJECTED",
13 
	ESCALATED: "ESCALATED",
14 
	ASSIGNED: "ASSIGNED",
15 
	CATEGORY_CHANGED: "CATEGORY_CHANGED"
16 
};
17 
 
18 
// Helper function to normalize boolean values from various sources
19 
function toBool(val) {
20 
	return val === true || val === "true";
21 
}
22 
 
23 
// Helper function to escape HTML and prevent XSS
24 
function escapeHtml(text) {
25 
	if (text == null) return '';
26 
	var div = document.createElement('div');
27 
	div.textContent = text;
28 
	return div.innerHTML;
29 
}
30 
 
24417 govind 31 
$(function() {
32 
 
27754 amit.gupta 33 
	$(document).on('click', ".create-ticket-category", function() {
24417 govind 34 
		console.log("create ticket category clicked......");
35 
		loadCreateCategory("main-content");
36 
	});
27754 amit.gupta 37 
	$(document).on('click', ".create-region", function() {
24417 govind 38 
		loadCreateRegion("main-content");
39 
	});
27755 amit.gupta 40 
	$(document).on('click', "#manager-ticket-search-by-partner-name",
27410 tejbeer 41 
		function() {
42 
			var searchContent = $(this).data('id');
43 
			var searchValue = $("#typeaheadpartnername").val();
44 
			var searchType = $("#managersearchType").val();
45 
			var managerTicketStatus = $("#managerTicketStatus").val();
46 
			var managerTicketorderBy = $("#managerTicketorderBy").val();
47 
			if (typeof (searchContent) == "undefined" || !searchContent) {
48 
				searchContent = "";
49 
			}
24747 govind 50 
 
27410 tejbeer 51 
			loadManagerTicket("main-content", managerTicketStatus,
52 
				managerTicketorderBy, searchType, searchContent,
53 
				searchValue);
24747 govind 54 
 
27410 tejbeer 55 
		});
27755 amit.gupta 56 
	$(document).on('click', "#retailer-details-search-button-by-ticketId",
27410 tejbeer 57 
		function() {
58 
			var searchContent = $("#search-by-ticketId").val();
59 
			var searchType = $("#managersearchType").val();
60 
			var managerTicketStatus = $("#managerTicketStatus").val();
61 
			var managerTicketorderBy = $("#managerTicketorderBy").val();
62 
			if (typeof (searchContent) == "undefined" || !searchContent) {
63 
				searchContent = "";
64 
			}
65 
			if (searchContent == "" || searchContent == undefined
66 
				|| searchContent == null) {
67 
				alert("Input field can't be empty");
68 
				return false;
69 
			}
70 
			loadManagerTicket("main-content", managerTicketStatus,
71 
				managerTicketorderBy, searchType, searchContent, null);
24747 govind 72 
 
27410 tejbeer 73 
		});
27755 amit.gupta 74 
	$(document).on('click', "#assignee-ticket-search-by-partner-name",
27410 tejbeer 75 
		function() {
76 
			var searchContent = $(this).data('id');
77 
			var searchValue = $("#typeaheadpartnernameforassignee").val();
78 
			var searchType = $("#assigneesearchType").val();
79 
			var ticketStatus = $("#ticketStatus").val();
80 
			var ticketorderBy = $("#orderBy").val();
81 
			console.log(ticketStatus);
82 
			console.log(ticketorderBy);
83 
			console.log(searchValue);
84 
			if (typeof (searchContent) == "undefined" || !searchContent) {
85 
				searchContent = "";
86 
			}
24747 govind 87 
 
27410 tejbeer 88 
			loadMyTicket("main-content", ticketStatus, ticketorderBy,
89 
				searchType, searchContent, searchValue);
24787 govind 90 
 
27410 tejbeer 91 
		});
27755 amit.gupta 92 
	$(document).on('click', "#assignee-retailer-details-search-button-by-ticketId",
27410 tejbeer 93 
		function() {
94 
			var searchContent = $("#assignee-search-by-ticketId").val();
95 
			var searchType = $("#assigneesearchType").val();
96 
			var ticketStatus = $("#ticketStatus").val();
97 
			var ticketorderBy = $("#orderBy").val();
98 
			if (typeof (searchContent) == "undefined" || !searchContent) {
99 
				searchContent = "";
100 
			}
101 
			if (searchContent == "" || searchContent == undefined
102 
				|| searchContent == null) {
103 
				alert("Input field can't be empty");
104 
				return false;
105 
			}
106 
			console.log(ticketStatus);
107 
			console.log(ticketorderBy);
108 
			loadMyTicket("main-content", ticketStatus, ticketorderBy,
109 
				searchType, searchContent, null);
24787 govind 110 
 
27410 tejbeer 111 
		});
24787 govind 112 
 
35592 amit 113 
	$(document).on('click', ".ticket-last-activity", function() {
24620 govind 114 
		var ticketId = $(this).data('ticketid');
115 
		var activity = $(this).data('activity');
35594 amit 116 
		var partnerName = $(this).data('partnername') || '';
24620 govind 117 
		console.log(ticketId);
118 
		console.log(activity);
35594 amit 119 
		var message = partnerName ? "Mark Ticket #" + ticketId + " - " + partnerName + " as resolved?" : "Are you sure!";
120 
		if (confirm(message) == true) {
24620 govind 121 
			createLastActivity(ticketId, activity);
122 
		}
123 
	});
24471 govind 124 
 
27754 amit.gupta 125 
	$(document).on('change', "#region", function() {
24620 govind 126 
		var regionId = $("#region").val();
24557 govind 127 
		console.log(regionId);
128 
		loadPartnerForRegion(regionId);
129 
	});
25570 tejbeer 130 
 
27754 amit.gupta 131 
	$(document).on('change', "#regionPosition", function() {
25570 tejbeer 132 
		var regionId = $("#regionPosition").val();
133 
		console.log(regionId);
134 
		loadPartnerForRegionId(regionId);
135 
	});
136 
 
27754 amit.gupta 137 
	$(document).on('change', "#managersearchType", function() {
24747 govind 138 
		var searchType = $("#managersearchType").val();
139 
		console.log(searchType);
140 
		var html;
141 
		if (searchType == "PARTNER_NAME") {
142 
			$('.byPartnerName').css('display', 'inline-block');
143 
			$('.byTicketId').css('display', 'none');
144 
			$("#search-by-ticketId").val("");
145 
		} else {
146 
			$('.byPartnerName').css('display', 'none');
147 
			$('.byTicketId').css('display', 'inline-block');
24824 govind 148 
			$('#manager-ticket-search-by-partner-name').data('id', "");
24747 govind 149 
		}
24557 govind 150 
 
24747 govind 151 
	});
27754 amit.gupta 152 
	$(document).on('change', "#assigneesearchType", function() {
24787 govind 153 
		var searchType = $("#assigneesearchType").val();
154 
		console.log(searchType);
155 
		var html;
156 
		if (searchType == "PARTNER_NAME") {
157 
			$('.assigneebyPartnerName').css('display', 'inline-block');
158 
			$('.assigneebyTicketId').css('display', 'none');
159 
			$("#assignee-search-by-ticketId").val("");
160 
		} else {
161 
			$('.assigneebyPartnerName').css('display', 'none');
162 
			$('.assigneebyTicketId').css('display', 'inline-block');
24824 govind 163 
			$("#assignee-ticket-search-by-partner-name").data('id', '');
24787 govind 164 
		}
24747 govind 165 
 
24787 govind 166 
	});
167 
 
31762 tejbeer 168 
	$(document).on('click', ".change-ticket-auth-button",
169 
		function() {
170 
			var ticketId = $("#ticketId").val();
171 
			var subCategory = $("#subCategory").val();
172 
			var authUserId = $("#authUserCategory").val();
173 
			var categoryId = $("#categoryAuth").val();
174 
 
175 
			var escalationType = $("#escalationType").val();
176 
			console.log(ticketId);
177 
			if (subCategory == null || subCategory == ""
178 
				|| subCategory == undefined) {
179 
				alert("Choose appropriate subCategory");
180 
				return false;
181 
			}
182 
			console.log(subCategory);
183 
			console.log(authUserId);
184 
 
185 
			console.log(categoryId);
186 
 
187 
			if (confirm("Are you sure you want to change ticket!") == true) {
188 
				changeTicket(ticketId, subCategory, authUserId,
189 
					categoryId, escalationType);
190 
			}
191 
		});
192 
 
27755 amit.gupta 193 
	$(document).on('click', ".change-ticket-button",
31762 tejbeer 194 
		function() {
195 
			var ticketId = $("#ticketId").val();
196 
			var subCategory = $("#subCategory").val();
197 
			var authUserId;
198 
			var categoryId = $("#category").val();
199 
 
200 
			var escalationType = $("#escalationType").val();
201 
			console.log(ticketId);
202 
			if (subCategory == null || subCategory == ""
203 
				|| subCategory == undefined) {
204 
				alert("Choose appropriate subCategory");
205 
				return false;
206 
			}
207 
 
208 
			console.log(subCategory);
209 
 
210 
			console.log(categoryId);
211 
			console.log(authUserId);
212 
			if (confirm("Are you sure you want to change ticket!") == true) {
213 
				changeTicket(ticketId, subCategory, authUserId,
214 
					categoryId, escalationType);
215 
			}
216 
		});
34913 ranu 217 
 
218 
	$(document).on('click', ".change-partner-ticket-button",
219 
		function () {
220 
			var ticketId = $("#ticketId").val();
221 
			var subCategory = $("#subCategory").val();
222 
			var authUserId;
223 
			var categoryId = $("#category").val();
224 
 
225 
			var escalationType = $("#escalationType").val();
226 
			console.log(ticketId);
227 
			if (subCategory == null || subCategory == ""
228 
				|| subCategory == undefined) {
229 
				alert("Choose appropriate subCategory");
230 
				return false;
231 
			}
232 
 
233 
			console.log(subCategory);
234 
 
235 
			console.log(categoryId);
236 
			console.log(authUserId);
237 
			if (confirm("Are you sure you want to change ticket!") == true) {
238 
				changeMyPartnerTicket(ticketId, subCategory, authUserId,
239 
					categoryId, escalationType);
240 
			}
241 
		});
35592 amit 242 
	$(document).on('click', ".edit-ticket", function() {
24471 govind 243 
		var ticketId = $(this).data('ticketid1');
24467 govind 244 
		loadEditTicket(ticketId);
24439 govind 245 
	});
34913 ranu 246 
 
35592 amit 247 
	$(document).on('click', ".edit-ticket-partner", function () {
34913 ranu 248 
		var ticketId = $(this).data('ticketid1');
249 
		loadMyPartnerEditTicket(ticketId);
250 
	});
251 
 
27754 amit.gupta 252 
	$(document).on('click', ".manager-ticket", function() {
24747 govind 253 
		loadManagerTicket("main-content", null, null);
24439 govind 254 
	});
27754 amit.gupta 255 
	$(document).on('click', ".access-management", function() {
26014 amit.gupta 256 
		loadAccessManagement("main-content", null, null);
257 
	});
27754 amit.gupta 258 
	$(document).on('click', ".ticketType", function() {
24534 govind 259 
		console.log("create Region");
24417 govind 260 
		loadCreateRegion("main-content");
261 
	});
35592 amit 262 
	$(document).on('click', ".activities-link", function() {
24417 govind 263 
		var ticketId = $(this).data('ticketid');
264 
		var assignee = $(this).data('assignee');
24824 govind 265 
		var internal = $(this).data('internal');
266 
		var roleType = $(this).data('role');
35569 amit 267 
		var isCrmUser = $(this).data('crm');
24417 govind 268 
		console.log(assignee);
35569 amit 269 
		loadActivities(ticketId, assignee, internal, roleType, isCrmUser);
24417 govind 270 
	});
27754 amit.gupta 271 
	$(document).on('click', ".my-ticket", function() {
24824 govind 272 
		loadMyTicket("main-content", null, null, null, null, null);
24417 govind 273 
	});
27754 amit.gupta 274 
	$(document).on('click', "#close-ticket", function() {
24417 govind 275 
		var ticketId = $(this).data('ticketid');
24439 govind 276 
		closeTicket(ticketId);
24417 govind 277 
	});
27410 tejbeer 278 
 
27754 amit.gupta 279 
	$(document).on('change', '.partners', function() {
27410 tejbeer 280 
		console.log("Hello");
281 
	});
27270 tejbeer 282 
	var documentIds = [];
283 
	var count = 0;
284 
 
27755 amit.gupta 285 
	$(document).on('click', ".submit-message-button",
27410 tejbeer 286 
		function() {
287 
			var message = $("#activityMessage").val();
288 
			var internal = $("#internalCommunication").prop("checked");
289 
			if (message == "" || message == null || message == undefined) {
290 
				alert("message field can't be empty");
291 
				return false;
292 
			}
293 
			var ticketId = $("#ticketIdforactivity").val();
294 
			var assignee = $("#assigneeUser").val();
295 
			var roleType = $("#role").val();
35569 amit 296 
			var isCrmUser = $("#crmUser").val();
27410 tejbeer 297 
			count = 0;
298 
			console.log(message, ticketId, assignee);
27285 tejbeer 299 
 
35569 amit 300 
			createActivity(message, ticketId, assignee, internal, roleType, isCrmUser,
27410 tejbeer 301 
				documentIds);
302 
		});
27270 tejbeer 303 
 
27754 amit.gupta 304 
	$(document).on('click', ".uploadFile", function() {
27270 tejbeer 305 
		$("#file1").trigger('click');
24417 govind 306 
	});
307 
 
27755 amit.gupta 308 
	$(document).on('change', "input[name=file1]",
31762 tejbeer 309 
		function(evt) {
310 
			var output = [];
311 
			var fileBundle = [];
312 
			for (var i = 0, f; f = evt.target.files[i]; i++) {
313 
				count++;
314 
				console.log(count);
315 
				if (evt.target.files[i].size > 5000000) {
316 
					alert("Size should be less than 5MB");
317 
					return false;
318 
				}
27270 tejbeer 319 
 
31762 tejbeer 320 
				if (count > "5") {
321 
					alert("five files send at a time");
322 
					var lilength = $('.fileList li').size();
323 
					console.log(lilength);
324 
					count = lilength;
325 
					console.log(lilength)
326 
					return false;
327 
				}
27270 tejbeer 328 
 
31762 tejbeer 329 
				var file = evt.target.files[i];
330 
				fileBundle.push(file);
331 
				console.log(fileBundle);
27270 tejbeer 332 
 
31762 tejbeer 333 
				var removeLink = "<a class=\"removeFile\" href=\"#\" data-fileid=\""
334 
					+ i + "\">Remove</a>";
27270 tejbeer 335 
 
31762 tejbeer 336 
				output.push("<li><strong>", file.name,
337 
					"</strong> - ", "&nbsp; &nbsp; ",
338 
					removeLink, "</li> ");
27270 tejbeer 339 
 
31762 tejbeer 340 
			}
27270 tejbeer 341 
 
31762 tejbeer 342 
			for (var j = 0; j < fileBundle.length; j++) {
343 
				console.log(fileBundle[j])
344 
				var url = context + '/document-upload';
345 
				doAjaxUploadRequestHandler(
346 
					url,
347 
					'POST',
348 
					fileBundle[j],
349 
					function(response) {
350 
						console.log(response);
351 
						var documentId = response.response.document_id;
352 
						console.log("documentId : "
353 
							+ documentId);
354 
						documentIds.push(documentId);
27270 tejbeer 355 
 
31762 tejbeer 356 
					});
27270 tejbeer 357 
 
31762 tejbeer 358 
			}
359 
			console.log(documentIds);
360 
			$(".fileList").append(output.join(""));
27270 tejbeer 361 
 
31762 tejbeer 362 
		});
27270 tejbeer 363 
 
27754 amit.gupta 364 
	$(document).on('click', ".removeFile", function(e) {
27270 tejbeer 365 
		e.preventDefault();
27285 tejbeer 366 
		console.log("Hello")
27270 tejbeer 367 
		var fileId = $(this).parent().children("a").data("fileid");
27285 tejbeer 368 
		for (var i = 0; i < documentIds.length; ++i) {
369 
			if (documentIds[i].id === fileId)
370 
				documentIds.splice(i, 1);
371 
		}
372 
		console.log(documentIds)
373 
		$(this).parent().remove();
374 
		var lilen = $('.fileList li').size();
27270 tejbeer 375 
 
27285 tejbeer 376 
		count = lilen;
377 
		console.log(count)
378 
		/*
379 
		 * var lilength = $('.fileList li').size(); if (lilength == 1) {
380 
		 * console.log(lilength) $(".fileList li").remove(); } else {
381 
		 * console.log(lilength) $(".fileList li").eq(fileId).remove(); } var
382 
		 * lilen = $('.fileList li').size();
383 
		 *
384 
		 * count = lilen; console.log(count)
385 
		 *
386 
		 * console.log(documentIds);
387 
		 */
27270 tejbeer 388 
 
389 
	});
390 
 
27755 amit.gupta 391 
	$(document).on('click', "#tickets-paginated .next",
27410 tejbeer 392 
		function() {
393 
			var searchType = $("#assigneesearchType").val();
394 
			var ticketStatus = $("#ticketStatus").val();
395 
			var ticketStatus = $("#ticketStatus").val();
396 
			var orderBy = $("#orderBy").val();
397 
			var params;
398 
			if (searchType == "" || searchType == undefined
399 
				|| searchType == null || searchType == "TICKET_ID") {
400 
				params = {
401 
					"ticketStatus": ticketStatus,
402 
					"orderby": orderBy
403 
				};
404 
			} else {
405 
				var searchTerm = $("#assignee-partner-name-input").val();
406 
				console.log(searchTerm);
407 
				params = {
408 
					"ticketStatus": ticketStatus,
409 
					"orderby": orderBy,
410 
					"ticketSearchType": searchType,
411 
					"searchTerm": searchTerm
412 
				};
413 
			}
414 
			loadPaginatedNextItems('/cs/myticketPaginated', params,
415 
				'tickets-paginated', 'my-ticket-table',
416 
				'ticket-details-container');
417 
			$(this).blur();
418 
		});
24417 govind 419 
 
27755 amit.gupta 420 
	$(document).on('click', "#manager-tickets-paginated .previous",
27410 tejbeer 421 
		function() {
24747 govind 422 
 
27410 tejbeer 423 
			var ticketStatus = $("#managerTicketStatus").val();
424 
			var orderBy = $("#managerTicketorderBy").val();
425 
			var searchType = $("#managersearchType").val();
426 
			var params;
427 
			if (searchType == "" || searchType == undefined
428 
				|| searchType == null || searchType == "TICKET_ID") {
429 
				params = {
430 
					"ticketStatus": ticketStatus,
431 
					"orderby": orderBy
432 
				};
433 
			} else {
434 
				var searchTerm = $("#partner-name-input").val();
435 
				console.log(searchTerm);
436 
				params = {
437 
					"ticketStatus": ticketStatus,
438 
					"orderby": orderBy,
439 
					"ticketSearchType": searchType,
440 
					"searchTerm": searchTerm
441 
				};
442 
			}
443 
			loadPaginatedPreviousItems('/cs/managerTicket-paginated',
444 
				params, 'manager-tickets-paginated',
445 
				'manager-ticket-table',
446 
				'manager-ticket-details-container');
447 
			$(this).blur();
448 
		});
27755 amit.gupta 449 
	$(document).on('click', "#manager-tickets-paginated .next",
27410 tejbeer 450 
		function() {
451 
			var ticketStatus = $("#managerTicketStatus").val();
452 
			var orderBy = $("#managerTicketorderBy").val();
453 
			var searchType = $("#managersearchType").val();
454 
			var params;
455 
			if (searchType == "" || searchType == undefined
456 
				|| searchType == null || searchType == "TICKET_ID") {
457 
				params = {
458 
					"ticketStatus": ticketStatus,
459 
					"orderby": orderBy
460 
				};
461 
			} else {
462 
				var searchTerm = $("#partner-name-input").val();
463 
				console.log(searchTerm);
464 
				params = {
465 
					"ticketStatus": ticketStatus,
466 
					"orderby": orderBy,
467 
					"ticketSearchType": searchType,
468 
					"searchTerm": searchTerm
469 
				};
470 
			}
24699 govind 471 
 
27410 tejbeer 472 
			loadPaginatedNextItems('/cs/managerTicket-paginated', params,
473 
				'manager-tickets-paginated', 'manager-ticket-table',
474 
				'manager-ticket-details-container');
475 
			$(this).blur();
476 
		});
24467 govind 477 
 
27755 amit.gupta 478 
	$(document).on('click', "#tickets-paginated .previous",
27410 tejbeer 479 
		function() {
480 
			var searchType = $("#assigneesearchType").val();
481 
			var ticketStatus = $("#ticketStatus").val();
482 
			var ticketStatus = $("#ticketStatus").val();
483 
			var orderBy = $("#orderBy").val();
484 
			var params;
485 
			if (searchType == "" || searchType == undefined
486 
				|| searchType == null || searchType == "TICKET_ID") {
487 
				params = {
488 
					"ticketStatus": ticketStatus,
489 
					"orderby": orderBy
490 
				};
491 
			} else {
492 
				var searchTerm = $("#assignee-partner-name-input").val();
493 
				console.log(searchTerm);
494 
				params = {
495 
					"ticketStatus": ticketStatus,
496 
					"orderby": orderBy,
497 
					"ticketSearchType": searchType,
498 
					"searchTerm": searchTerm
499 
				};
500 
			}
501 
			loadPaginatedPreviousItems('/cs/myticketPaginated', params,
502 
				'tickets-paginated', 'my-ticket-table',
503 
				'ticket-details-container');
504 
			$(this).blur();
505 
		});
27755 amit.gupta 506 
	$(document).on('click', "#positions-paginated .next",
27410 tejbeer 507 
		function() {
508 
			loadPaginatedNextItems('/cs/position-paginated', null,
509 
				'positions-paginated', 'position-table',
510 
				'position-details-container');
511 
			$(this).blur();
512 
		});
24417 govind 513 
 
27755 amit.gupta 514 
	$(document).on('click', "#positions-paginated .previous",
27410 tejbeer 515 
		function() {
516 
			loadPaginatedPreviousItems('/cs/position-paginated', null,
517 
				'positions-paginated', 'position-table',
518 
				'position-details-container');
519 
			$(this).blur();
520 
		});
24471 govind 521 
 
27754 amit.gupta 522 
	$(document).on('click', ".create-partner-region", function() {
24417 govind 523 
		loadCreatePartnerRegion("main-content");
524 
	});
27754 amit.gupta 525 
	$(document).on('click', ".create-ticket", function() {
24417 govind 526 
		loadCreateTicket("main-content");
527 
	});
34913 ranu 528 
 
529 
	$(document).on('click', ".my-partner-ticket", function () {
530 
		loadMyPartnerTicket("main-content");
531 
	});
27755 amit.gupta 532 
	$(document).on('click', ".create-ticket-button",
31762 tejbeer 533 
		function() {
534 
			var categoryId = $('#category').val();
535 
			var subCategoryId = $('#subCategory').val();
35592 amit 536 
			var message = $('#message').val();
537 
 
538 
			if (categoryId == "" || categoryId == null || categoryId == undefined) {
539 
				alert("Please select a category");
31762 tejbeer 540 
				return false;
541 
			}
35592 amit 542 
			if (subCategoryId == "" || subCategoryId == null || subCategoryId == undefined) {
543 
				alert("Please select a subcategory");
31762 tejbeer 544 
				return false;
545 
			}
35592 amit 546 
			if (message == "" || message == null || message == undefined || message.trim() == "") {
547 
				alert("Please describe your issue");
548 
				$('#message').focus();
549 
				return false;
550 
			}
24417 govind 551 
 
35592 amit 552 
			if (confirm("Are you sure you want to create this ticket?")) {
553 
				var params = {
554 
					"categoryId": categoryId,
555 
					"subCategoryId": subCategoryId,
556 
					"message": message
557 
				};
558 
				doPostAjaxRequestWithParamsHandler(
559 
					context + "/cs/createTicket",
560 
					params,
561 
					function(response) {
562 
						if (response == "true") {
563 
							alert("Ticket created successfully");
564 
							loadCreateTicket("main-content");
565 
						} else {
566 
							alert("You have reached maximum number of unresolved tickets. Please accept resolution for resolved tickets to create new ones.");
27410 tejbeer 567 
						}
35592 amit 568 
					});
569 
			}
31762 tejbeer 570 
		});
27754 amit.gupta 571 
	$(document).on('click', ".create-position", function() {
24417 govind 572 
		loadCreatePosition("main-content");
573 
	});
574 
 
27754 amit.gupta 575 
	$(document).on('click', ".positionPartnerView", function() {
27410 tejbeer 576 
		$clickedElement = $(this);
577 
		var positionId = $clickedElement.data("positionid");
578 
		$tdElement = $(this).closest('td');
579 
		doGetAjaxRequestHandler(context + "/cs/getPosition?positionId=" + positionId, function(response) {
31762 tejbeer 580 
 
27410 tejbeer 581 
			$tdElement.html(response);
582 
			$tdElement.find('.partners').multiselect({
583 
				includeSelectAllOption: true,
584 
				multiple: true,
585 
				maxHeight: 200,
586 
				buttonWidth: '180px',
587 
				numberDisplayed: 1,
588 
				nonSelectedText: 'Partners',
589 
				nSelectedText: ' - Users Selected',
590 
				allSelectedText: 'All Users Selected',
591 
				enableFiltering: true,
592 
				enableCaseInsensitiveFiltering: true
593 
			});
594 
		});
595 
	});
596 
 
597 
 
27755 amit.gupta 598 
	$(document).on('change', "#ticketStatus",
27410 tejbeer 599 
		function() {
600 
			var ticketStatus = $("#ticketStatus").val();
601 
			var orderBy = $("#orderBy").val();
602 
			var searchType = $("#assigneesearchType").val();
603 
			if (searchType == "" || searchType == undefined
604 
				|| searchType == null) {
605 
				loadMyTicket("main-content", ticketStatus, orderBy, null,
606 
					null, null);
607 
			} else {
608 
				if (searchType == "PARTNER_NAME") {
609 
					var searchTerm = $("#assignee-partner-name-input")
610 
						.val();
611 
					var searchValue = $("#typeaheadpartnernameforassignee")
612 
						.val();
613 
					loadMyTicket("main-content", ticketStatus, orderBy,
614 
						searchType, searchTerm, searchValue);
24824 govind 615 
				} else {
27410 tejbeer 616 
					var searchTerm = $("#assignee-search-by-ticketId")
617 
						.val();
618 
					loadMyTicket("main-content", ticketStatus, orderBy,
619 
						searchType, searchTerm, null);
24824 govind 620 
				}
27410 tejbeer 621 
			}
622 
		});
27755 amit.gupta 623 
	$(document).on('change', "#orderBy",
27410 tejbeer 624 
		function() {
625 
			var ticketStatus = $("#ticketStatus").val();
626 
			var orderBy = $("#orderBy").val();
627 
			var searchType = $("#assigneesearchType").val();
628 
			if (searchType == "" || searchType == undefined
629 
				|| searchType == null) {
630 
				loadMyTicket("main-content", ticketStatus, orderBy, null,
631 
					null, null);
632 
			} else {
633 
				if (searchType == "PARTNER_NAME") {
634 
					var searchTerm = $("#assignee-partner-name-input")
635 
						.val();
636 
					var searchValue = $("#typeaheadpartnernameforassignee")
637 
						.val();
638 
					loadMyTicket("main-content", ticketStatus, orderBy,
639 
						searchType, searchTerm, searchValue);
24824 govind 640 
				} else {
27410 tejbeer 641 
					var searchTerm = $("#assignee-search-by-ticketId")
642 
						.val();
643 
					loadMyTicket("main-content", ticketStatus, orderBy,
644 
						searchType, searchTerm, null);
24824 govind 645 
				}
27410 tejbeer 646 
			}
647 
		});
27755 amit.gupta 648 
	$(document).on('change', "#managerTicketStatus",
27410 tejbeer 649 
		function() {
650 
			var ticketStatus = $("#managerTicketStatus").val();
651 
			var orderBy = $("#managerTicketorderBy").val();
652 
			var searchType = $("#managersearchType").val();
653 
			if (searchType == "" || searchType == undefined
654 
				|| searchType == null) {
655 
				loadManagerTicket("main-content", ticketStatus, orderBy,
656 
					null, null, null);
657 
			} else {
658 
				if (searchType == "PARTNER_NAME") {
659 
					var searchTerm = $("#partner-name-input").val();
660 
					var searchValue = $("#typeaheadpartnername").val();
661 
					loadManagerTicket("main-content", ticketStatus,
662 
						orderBy, searchType, searchTerm, searchValue);
24747 govind 663 
				} else {
27410 tejbeer 664 
					var searchTerm = $("#search-by-ticketId").val();
665 
					loadManagerTicket("main-content", ticketStatus,
666 
						orderBy, searchType, searchTerm, null);
24747 govind 667 
				}
27410 tejbeer 668 
			}
24747 govind 669 
 
27410 tejbeer 670 
		});
27755 amit.gupta 671 
	$(document).on('change', "#managerTicketorderBy",
27410 tejbeer 672 
		function() {
673 
			var ticketStatus = $("#managerTicketStatus").val();
674 
			var orderBy = $("#managerTicketorderBy").val();
675 
			var searchType = $("#managersearchType").val();
676 
			var searchType = $("#managersearchType").val();
677 
			if (searchType == "" || searchType == undefined
678 
				|| searchType == null) {
679 
				loadManagerTicket("main-content", ticketStatus, orderBy,
680 
					null, null, null);
681 
			} else {
682 
				if (searchType == "PARTNER_NAME") {
683 
					var searchTerm = $("#partner-name-input").val();
684 
					var searchValue = $("#typeaheadpartnername").val();
685 
					loadManagerTicket("main-content", ticketStatus,
686 
						orderBy, searchType, searchTerm, searchValue);
24747 govind 687 
				} else {
27410 tejbeer 688 
					var searchTerm = $("#search-by-ticketId").val();
689 
					loadManagerTicket("main-content", ticketStatus,
690 
						orderBy, searchType, searchTerm, null);
24747 govind 691 
				}
27410 tejbeer 692 
			}
24747 govind 693 
 
27410 tejbeer 694 
		});
27754 amit.gupta 695 
	$(document).on('change', "#category", function() {
24417 govind 696 
		var categoryId = $("#category").val();
31762 tejbeer 697 
		//	$("#auth-user-for-category").hide();
24417 govind 698 
		loadSubCategories(categoryId);
699 
	});
31762 tejbeer 700 
 
701 
	$(document).on('change', "#authUserCategory", function() {
702 
		var authId = $("#authUserCategory").val();
703 
		console.log(authId)
704 
		loadCategories(authId);
705 
	});
706 
 
707 
	$(document).on('change', "#categoryAuth", function() {
708 
		var categoryId = $("#categoryAuth").val();
709 
		var authId = $("#authUserCategory").val();
710 
 
711 
		console.log(categoryId)
712 
		loadAuthSubCategories(categoryId, authId);
713 
	});
714 
 
715 
 
33081 ranu 716 
	$(document).on('click', ".create-ticket-category-button", function () {
717 
		console.log("create-ticket-category-button clicked......");
718 
 
719 
		var name = $("#categoryName").val();
720 
		var description = $("#categorydescription").val();
721 
		var categoryType = $("#categoryType").is(":checked") ? 1 : 0;
722 
 
723 
		console.log('cccccccccccccc', name, description, categoryType);
724 
 
725 
		if (name === "" || name === null || name === undefined) {
726 
			alert("Name field can't be empty");
727 
			return false;
728 
		}
729 
 
730 
		if (description === "" || description === null || description === undefined) {
731 
			alert("Description field can't be empty");
732 
			return false;
733 
		}
734 
 
735 
		if (confirm("Are you sure you want to create a ticket category?")) {
736 
			createCategory("main-content", name, description, categoryType);
737 
		}
738 
	});
739 
 
27755 amit.gupta 740 
	$(document).on('click', ".create-region-button",
31762 tejbeer 741 
		function() {
742 
			var name = $("#regionName").val();
743 
			var description = $("#regiondescription").val();
744 
			if (name == "" || name == null || name == undefined) {
745 
				alert("Name field can't be empty");
746 
				return false;
747 
			}
748 
			if (description == "" || description == null
749 
				|| description == undefined) {
750 
				alert("Description field can't be empty");
751 
				return false;
752 
			}
753 
			if (confirm("Are you sure you want to create region!") == true) {
754 
				createRegion("main-content", name, description);
755 
			}
756 
		});
24417 govind 757 
 
27755 amit.gupta 758 
	$(document).on('click', ".create-partner-region-button",
31762 tejbeer 759 
		function() {
24417 govind 760 
 
31762 tejbeer 761 
			var regionId = $("#region").val();
762 
			var fofoIds = $("#partner").val();
763 
			console.log(regionId, fofoIds);
764 
			if (regionId == "" || regionId == null
765 
				|| regionId == undefined) {
766 
				alert("regionId field can't be empty");
767 
				return false;
768 
			}
769 
			if (fofoIds == "" || fofoIds == null
770 
				|| fofoIds == undefined) {
771 
				alert("select appropriate partner");
772 
				return false;
773 
			}
774 
			if (confirm("Are you sure you want to create partner region!") == true) {
775 
				createPartnerRegion("main-content", regionId,
776 
					fofoIds);
777 
			}
778 
		});
27755 amit.gupta 779 
	$(document).on('click', ".create-position-button",
31762 tejbeer 780 
		function() {
24417 govind 781 
 
31762 tejbeer 782 
			var authUser = $("#authUser").val();
783 
			var ticketCategoryPosition = $(
784 
				"#ticketCategoryPosition").val();
785 
			var escalationType = $("#escalationType").val();
786 
			var regionPosition = $("#regionPosition").val();
25570 tejbeer 787 
 
788 
 
31771 tejbeer 789 
			let ticketAssignee = $('#ticketAssignee').is(':checked');
790 
 
791 
 
792 
			console.log(ticketAssignee);
31762 tejbeer 793 
			var fofoIds = $("#partner").val();
794 
			if (fofoIds.includes("0")) {
795 
				fofoIds = [0];
796 
				console.log(fofoIds);
797 
			} else {
798 
				console.log(fofoIds);
799 
			}
800 
			console.log(authUser, ticketCategoryPosition,
801 
				escalationType, regionPosition);
802 
			if (authUser == "" || authUser == null
803 
				|| authUser == undefined) {
804 
				alert("select appropriate authUser");
805 
				return false;
806 
			}
807 
			if (ticketCategoryPosition == ""
808 
				|| ticketCategoryPosition == null
809 
				|| ticketCategoryPosition == undefined) {
810 
				alert("select appropriate category");
811 
				return false;
812 
			}
813 
			if (escalationType == "" || escalationType == null
814 
				|| escalationType == undefined) {
815 
				alert("select appropriate escalationType");
816 
				return false;
817 
			}
818 
			if (regionPosition == "" || regionPosition == null
819 
				|| regionPosition == undefined) {
820 
				alert("select appropriate Region");
821 
				return false;
822 
			}
24417 govind 823 
 
31762 tejbeer 824 
			if (confirm("Are you sure you want to create Position!") == true) {
825 
				createPosition("main-content", authUser,
826 
					ticketCategoryPosition, escalationType,
31771 tejbeer 827 
					regionPosition, fofoIds,
828 
					ticketAssignee
829 
				);
31762 tejbeer 830 
			}
831 
 
832 
		});
833 
 
27754 amit.gupta 834 
	$(document).on('change', "#ticketCategory", function() {
24417 govind 835 
		console.log("change ticket category clicked......");
836 
		var ticketCategoryId = $(this).val();
837 
		console.log(ticketCategoryId);
838 
		loadticketSubCategoryById(ticketCategoryId);
839 
	});
27754 amit.gupta 840 
	$(document).on('click', ".create-ticket-sub-category", function() {
24417 govind 841 
		console.log("create ticket category clicked......");
842 
		loadCreateSubCategory("main-content");
843 
	});
844 
 
27755 amit.gupta 845 
	$(document).on('click', ".create-ticket-sub-category-button",
31762 tejbeer 846 
		function() {
847 
			console
848 
				.log("create-ticket-category-button clicked......");
849 
			var name = $("#subcategoryName").val();
850 
			var description = $("#subcategorydescription").val();
851 
			var ticketCategoryId = $("#ticketCategory").val();
852 
			console.log(name, description);
853 
			if (name == "" || name == null || name == undefined) {
854 
				alert("Name field can't be empty");
855 
				return false;
856 
			}
857 
			if (description == "" || description == null
858 
				|| description == undefined) {
859 
				alert("Description field can't be empty");
860 
				return false;
861 
			}
862 
			if (ticketCategoryId == "" || ticketCategoryId == null
863 
				|| ticketCategoryId == undefined) {
864 
				alert("select appropriate category name");
865 
				return false;
866 
			}
867 
			if (confirm("Are you sure you want to create ticket category!") == true) {
868 
				createSubCategory("main-content", name,
869 
					description, ticketCategoryId);
870 
			}
871 
		});
27754 amit.gupta 872 
	$(document).on('click', ".remove-position", function() {
24471 govind 873 
		var positionId = $(this).data('positionid');
874 
		if (confirm("Are you sure you want to remove position!") == true) {
24534 govind 875 
			removePosition(positionId);
24471 govind 876 
		}
877 
	});
24417 govind 878 
 
31762 tejbeer 879 
 
880 
	$(document).on('change', "#ticketAssign", function() {
881 
		var positionId = $(this).data('positionid');
882 
		if (confirm("Are you sure you want to change ticket Assignee !") == true) {
883 
			doPostAjaxRequestHandler(context + "/cs/changeTicketAssignee?positionId="
884 
				+ positionId, function(response) {
885 
					if (response == "true") {
886 
						alert("change successfully");
887 
						loadCreatePosition("main-content");
888 
					}
889 
				});
890 
		}
891 
	});
892 
 
893 
 
894 
 
895 
 
27755 amit.gupta 896 
	$(document).on('click', ".update-position",
31762 tejbeer 897 
		function() {
898 
			var positionId = $(this).data('positionid');
899 
			var regionId = $(this).data('regionid');
900 
			var row = $(this);
901 
			var selectedFofoIds = $(this).closest("tr").find(
902 
				'#partners').val();
903 
			if (selectedFofoIds.includes("0")) {
904 
				selectedFofoIds = [0];
905 
				console.log(selectedFofoIds);
906 
			} else {
907 
				console.log(selectedFofoIds);
908 
			}
909 
			if (confirm("Are you sure you want to update the partners!") == true) {
910 
				doPostAjaxRequestWithJsonHandler(context
911 
					+ "/cs/updatePartnerPosition?regionId="
912 
					+ regionId + "&positionId=" + positionId,
913 
					JSON.stringify(selectedFofoIds), function(
914 
						response) {
915 
					if (response == "true") {
916 
						alert("Update successfully");
32885 shampa 917 
						//loadCreatePosition("main-content");
31762 tejbeer 918 
					}
919 
				});
920 
			}
25570 tejbeer 921 
 
31762 tejbeer 922 
		});
27410 tejbeer 923 
 
24417 govind 924 
});
925 
 
926 
function loadCreateCategory(domId) {
927 
	doGetAjaxRequestHandler(context + "/cs/createCategory", function(response) {
928 
		$('#' + domId).html(response);
929 
	});
930 
}
24534 govind 931 
function removePosition(positionId) {
932 
	doDeleteAjaxRequestHandler(context + "/cs/removePosition?positionId="
27410 tejbeer 933 
		+ positionId, function(response) {
934 
			if (response == "true") {
935 
				alert("Position removed successfully");
936 
				loadCreatePosition("main-content");
937 
			}
938 
		});
24471 govind 939 
}
24417 govind 940 
 
941 
function loadCreateRegion(domId) {
942 
	doGetAjaxRequestHandler(context + "/cs/createRegion", function(response) {
943 
		$('#' + domId).html(response);
944 
	});
945 
}
24824 govind 946 
function loadMyTicket(domId, ticketStatus, sortOrder, ticketSearchType,
27410 tejbeer 947 
	searchTerm, searchValue) {
24620 govind 948 
 
24699 govind 949 
	if (ticketStatus == null && sortOrder == null) {
950 
		doGetAjaxRequestHandler(context + "/cs/myticket", function(response) {
951 
			$('#' + domId).html(response);
952 
		});
24824 govind 953 
	} else if (ticketSearchType == null) {
24699 govind 954 
		doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
27410 tejbeer 955 
			+ ticketStatus + "&orderby=" + sortOrder, function(response) {
956 
				$('#' + domId).html(response);
957 
			});
24824 govind 958 
	} else {
959 
		doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
27410 tejbeer 960 
			+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
961 
			+ ticketSearchType + "&searchTerm=" + searchTerm, function(
24824 govind 962 
				response) {
963 
			$('#' + domId).html(response);
964 
			if (ticketSearchType == "PARTNER_NAME") {
965 
				$('.assigneebyPartnerName').css('display', 'inline-block');
966 
				$('.assingeebyTicketId').css('display', 'none');
967 
				$("#typeaheadpartnernameforassignee").val(searchValue);
968 
				$("#assignee-partner-name-input").val(searchTerm);
969 
			} else {
970 
				$('.assigneebyPartnerName').css('display', 'none');
971 
				$('.assigneebyTicketId').css('display', 'inline-block');
972 
				$("#assignee-search-by-ticketId").val(searchTerm);
973 
			}
24699 govind 974 
		});
975 
	}
24417 govind 976 
}
977 
 
978 
function loadCreatePartnerRegion(domId) {
979 
	doGetAjaxRequestHandler(context + "/cs/createPartnerRegion", function(
27410 tejbeer 980 
		response) {
24417 govind 981 
		$('#' + domId).html(response);
982 
	});
983 
}
984 
function loadCreatePosition(domId) {
985 
	doGetAjaxRequestHandler(context + "/cs/createPosition", function(response) {
986 
		$('#' + domId).html(response);
987 
	});
988 
}
989 
function loadSubCategories(categoryId) {
990 
	doGetAjaxRequestHandler(context
27410 tejbeer 991 
		+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
992 
		function(response) {
993 
			$('#' + "create-ticket-sub-categories").html(response);
994 
		});
24417 govind 995 
}
31762 tejbeer 996 
 
997 
function loadCategories(authId) {
998 
	doGetAjaxRequestHandler(context
999 
		+ "/cs/getCategoriesByAuthId?authId=" + authId,
1000 
		function(response) {
1001 
			$('#' + "create-tickets-categories-for-auth").html(response);
1002 
		});
1003 
}
1004 
 
1005 
function loadAuthSubCategories(categoryId, authId) {
1006 
	doGetAjaxRequestHandler(context
1007 
		+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
1008 
		function(response) {
1009 
			$('#' + "create-ticket-sub-categories-for-auth").html(response);
1010 
		});
1011 
 
1012 
 
1013 
	doGetAjaxRequestHandler(context
1014 
		+ "/cs/getEscalationTypeByCategoryId?categoryId=" + categoryId + "&authId=" + authId,
1015 
		function(response) {
1016 
			$('#' + "create-ticket-escalationType-for-auth").html(response);
1017 
		});
1018 
 
1019 
 
1020 
}
1021 
 
33081 ranu 1022 
function createCategory(domId, name, description, categoryType) {
24417 govind 1023 
	var params = {
27410 tejbeer 1024 
		"name": name,
33081 ranu 1025 
		"description": description,
1026 
		"categoryType": categoryType,
1027 
	};
1028 
 
1029 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createCategory", params, function (response) {
1030 
		alert("Category created successfully");
1031 
		loadCreateCategory(domId);
1032 
	});
24417 govind 1033 
}
33081 ranu 1034 
 
31762 tejbeer 1035 
function changeTicket(ticketId, subCategoryId, authUserId, categoryId, escalationType) {
24467 govind 1036 
	var params = {
27410 tejbeer 1037 
		"ticketId": ticketId,
1038 
		"subCategoryId": subCategoryId,
1039 
		"authUserId": authUserId,
31762 tejbeer 1040 
		"categoryId": categoryId,
1041 
		"escalationType": escalationType
24471 govind 1042 
	}
1043 
	doPostAjaxRequestWithParamsHandler(context + "/cs/edit-ticket", params,
27410 tejbeer 1044 
		function(response) {
1045 
			if (response == "true") {
35604 amit 1046 
				// Close the modal and remove backdrop before reloading
1047 
				$('#theModal').modal('hide');
1048 
				$('body').removeClass('modal-open');
1049 
				$('.modal-backdrop').remove();
27410 tejbeer 1050 
				alert("Ticket changed successfully");
1051 
				loadManagerTicket("main-content", null, null, null, null,
1052 
					null);
1053 
			}
1054 
		});
24467 govind 1055 
}
34913 ranu 1056 
 
1057 
function changeMyPartnerTicket(ticketId, subCategoryId, authUserId, categoryId, escalationType) {
1058 
	var params = {
1059 
		"ticketId": ticketId,
1060 
		"subCategoryId": subCategoryId,
1061 
		"authUserId": authUserId,
1062 
		"categoryId": categoryId,
1063 
		"escalationType": escalationType
1064 
	}
1065 
	doPostAjaxRequestWithParamsHandler(context + "/cs/edit-partner-ticket", params,
1066 
		function (response) {
1067 
			if (response == "true") {
35604 amit 1068 
				// Close the modal and remove backdrop before reloading
1069 
				$('#theModal2').modal('hide');
1070 
				$('body').removeClass('modal-open');
1071 
				$('.modal-backdrop').remove();
34913 ranu 1072 
				alert("Ticket changed successfully");
1073 
				loadMyPartnerTicket("main-content", null, null, null, null,
1074 
					null);
1075 
			}
1076 
		});
1077 
}
1078 
 
1079 
 
24417 govind 1080 
function createRegion(domId, name, description) {
1081 
	var params = {
27410 tejbeer 1082 
		"name": name,
1083 
		"description": description
24417 govind 1084 
	}
1085 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createRegion", params,
27410 tejbeer 1086 
		function(response) {
1087 
			if (response == "true") {
1088 
				alert("Region created successfully");
1089 
				loadCreateRegion(domId);
1090 
			}
1091 
		});
24417 govind 1092 
}
1093 
function loadCreateSubCategory(domId) {
1094 
	doGetAjaxRequestHandler(context + "/cs/createSubCategory", function(
27410 tejbeer 1095 
		response) {
24417 govind 1096 
		$('#' + domId).html(response);
1097 
	});
1098 
}
24747 govind 1099 
function loadManagerTicket(domId, ticketStatus, sortOrder, ticketSearchType,
27410 tejbeer 1100 
	searchTerm, searchValue) {
24751 govind 1101 
	if (ticketStatus == null && sortOrder == null) {
24747 govind 1102 
		doGetAjaxRequestHandler(context + "/cs/managerTicket", function(
27410 tejbeer 1103 
			response) {
24699 govind 1104 
			$('#' + domId).html(response);
1105 
		});
24824 govind 1106 
	} else if (ticketSearchType == null) {
24747 govind 1107 
		doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
27410 tejbeer 1108 
			+ ticketStatus + "&orderby=" + sortOrder, function(response) {
1109 
				$('#' + domId).html(response);
1110 
			});
24824 govind 1111 
	} else {
24751 govind 1112 
		doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
27410 tejbeer 1113 
			+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
1114 
			+ ticketSearchType + "&searchTerm=" + searchTerm, function(
24747 govind 1115 
				response) {
1116 
			$('#' + domId).html(response);
1117 
			if (ticketSearchType == "PARTNER_NAME") {
1118 
				$('.byPartnerName').css('display', 'inline-block');
1119 
				$('.byTicketId').css('display', 'none');
24748 govind 1120 
				$("#typeaheadpartnername").val(searchValue);
24747 govind 1121 
				$("#partner-name-input").val(searchTerm);
1122 
			} else {
1123 
				$('.byPartnerName').css('display', 'none');
1124 
				$('.byTicketId').css('display', 'inline-block');
1125 
				$("#search-by-ticketId").val(searchTerm);
1126 
			}
1127 
		});
1128 
	}
24439 govind 1129 
}
24417 govind 1130 
function loadCreateTicket(domId) {
1131 
	doGetAjaxRequestHandler(context + "/cs/createTicket", function(response) {
1132 
		$('#' + domId).html(response);
1133 
	});
1134 
}
34913 ranu 1135 
 
1136 
function loadMyPartnerTicket(domId) {
1137 
	doGetAjaxRequestHandler(context + "/cs/myPartyTicketTicket", function (response) {
1138 
		$('#' + domId).html(response);
1139 
	});
1140 
}
24417 govind 1141 
function loadticketSubCategoryById(ticketCategoryId) {
1142 
	doGetAjaxRequestHandler(context
27410 tejbeer 1143 
		+ "/cs/getSubCategoryByCategoryId?ticketCategoryId="
1144 
		+ ticketCategoryId, function(response) {
33081 ranu 1145 
		console.log('response', response);
27410 tejbeer 1146 
			$(".ticket-sub-category-container").html(response);
1147 
		});
24417 govind 1148 
}
1149 
function createPartnerRegion(domId, regionId, fofoIds) {
1150 
	doPostAjaxRequestWithJsonHandler(context
27410 tejbeer 1151 
		+ "/cs/createPartnerRegion?regionId=" + regionId, JSON
24417 govind 1152 
			.stringify(fofoIds), function(response) {
27410 tejbeer 1153 
				if (response == "true") {
1154 
					alert("added region to partner successfully");
1155 
					loadCreatePartnerRegion(domId);
1156 
				}
1157 
			});
24417 govind 1158 
}
1159 
function createSubCategory(domId, name, description, categoryId) {
1160 
	var params = {
27410 tejbeer 1161 
		"categoryId": categoryId,
1162 
		"name": name,
1163 
		"description": description
24417 govind 1164 
	}
1165 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createSubCategory",
27410 tejbeer 1166 
		params, function(response) {
1167 
			alert("Sub Category created successfully");
1168 
			loadCreateSubCategory(domId);
1169 
		});
24417 govind 1170 
}
24620 govind 1171 
function createLastActivity(ticketId, activity) {
1172 
	var params = {
27410 tejbeer 1173 
		"ticketId": ticketId,
1174 
		"lastactivity": activity
24620 govind 1175 
	}
1176 
	doPostAjaxRequestWithParamsHandler(context + "/cs/create-last-activity",
27410 tejbeer 1177 
		params, function(response) {
1178 
			if (response == "true") {
1179 
				alert("successfully mark last activity");
1180 
				loadMyTicket("main-content", null, null);
1181 
			}
1182 
		});
24620 govind 1183 
}
24439 govind 1184 
 
25570 tejbeer 1185 
function createPosition(domId, authUserId, categoryId, escalationType,
31762 tejbeer 1186 
	regionId, fofoIds, ticketAssignee) {
25570 tejbeer 1187 
 
1188 
	var createPositionModel = {};
1189 
	createPositionModel['authUserId'] = authUserId;
1190 
	createPositionModel['categoryId'] = categoryId
1191 
	createPositionModel['escalationType'] = escalationType;
1192 
	createPositionModel['regionId'] = regionId,
31762 tejbeer 1193 
 
1194 
		createPositionModel['ticketAssigned'] = ticketAssignee,
27410 tejbeer 1195 
		createPositionModel['fofoIds'] = fofoIds
25570 tejbeer 1196 
 
1197 
	console.log(createPositionModel);
1198 
	doPostAjaxRequestWithJsonHandler(context + "/cs/createPosition", JSON
27410 tejbeer 1199 
		.stringify(createPositionModel), function(response) {
1200 
			if (response == "true") {
1201 
				alert("Position created successfully");
1202 
				loadCreatePosition(domId);
1203 
			}
1204 
		});
24417 govind 1205 
}
35569 amit 1206 
function createActivity(message, ticketId, assigneeId, internal, roleType, isCrmUser,
27410 tejbeer 1207 
	documentIds) {
27270 tejbeer 1208 
 
24417 govind 1209 
	var params = {
27410 tejbeer 1210 
		"message": message,
1211 
		"ticketId": ticketId,
1212 
		"assigneeId": assigneeId,
1213 
		"internal": internal,
1214 
		"documentIds": documentIds,
24417 govind 1215 
	}
27270 tejbeer 1216 
	if (documentIds.includes("0")) {
27410 tejbeer 1217 
		documentIds = [0];
27270 tejbeer 1218 
		console.log(documentIds);
1219 
	} else {
1220 
		console.log(documentIds);
1221 
	}
1222 
	console.log(JSON.stringify(documentIds))
1223 
	doPostAjaxRequestWithJsonHandler(context + "/cs/createActivity?message="
27410 tejbeer 1224 
		+ message + "&ticketId=" + ticketId + "&assigneeId=" + assigneeId
1225 
		+ "&internal=" + internal, JSON.stringify(documentIds), function(
27270 tejbeer 1226 
			response) {
1227 
		response = JSON.parse(response);
1228 
 
1229 
		documentIds.splice(0, documentIds.length);
27285 tejbeer 1230 
 
27270 tejbeer 1231 
		console.log(documentIds)
27285 tejbeer 1232 
		$(".fileList li").remove();
27270 tejbeer 1233 
		var assigneeName = response.firstName;
35569 amit 1234 
		loadActivities(ticketId, assigneeName, internal, roleType, isCrmUser)
27270 tejbeer 1235 
	});
24417 govind 1236 
}
24471 govind 1237 
function loadEditTicket(ticketId) {
1238 
	doGetAjaxRequestHandler(context + "/cs/edit-ticket?ticketId=" + ticketId,
27410 tejbeer 1239 
		function(response) {
1240 
			$("#theModal .modal-content").html(response);
35594 amit 1241 
			$("#theModal").modal('show');
27410 tejbeer 1242 
		});
24467 govind 1243 
}
34913 ranu 1244 
 
1245 
function loadMyPartnerEditTicket(ticketId) {
1246 
	doGetAjaxRequestHandler(context + "/cs/edit-partner-ticket?ticketId=" + ticketId,
1247 
		function (response) {
1248 
			$("#theModal2 .modal-content").html(response);
35594 amit 1249 
			$("#theModal2").modal('show');
34913 ranu 1250 
		});
1251 
}
24557 govind 1252 
function loadPartnerForRegion(regionId) {
1253 
	doGetAjaxRequestHandler(context + "/cs/getPartners?regionId=" + regionId,
27410 tejbeer 1254 
		function(response) {
1255 
			$("#partner-region-container").html(response);
1256 
		});
24557 govind 1257 
}
25570 tejbeer 1258 
 
1259 
function loadPartnerForRegionId(regionId) {
1260 
	doGetAjaxRequestHandler(context + "/cs/getPartnersByRegion?regionId="
27410 tejbeer 1261 
		+ regionId, function(response) {
1262 
			$("#partner-subregion-container").html(response);
1263 
		});
25570 tejbeer 1264 
}
1265 
 
26014 amit.gupta 1266 
function loadAccessManagement(domId) {
27141 amit.gupta 1267 
	doGetAjaxRequestHandler(context + "/admin/access-management", function(
27410 tejbeer 1268 
		response) {
26014 amit.gupta 1269 
		$('#' + domId).html(response);
1270 
	});
1271 
}
1272 
 
35569 amit 1273 
function loadActivities(ticketId, assignee, internal, roleType, isCrmUser) {
24417 govind 1274 
 
35569 amit 1275 
	// Show loading spinner
1276 
	$(".activity-container .modal-body").html('<div class="text-center" style="padding:20px;"><i class="fa fa-spinner fa-spin fa-2x"></i><br>Loading...</div>');
24417 govind 1277 
	$("#activityMessage").val("");
1278 
	$("#ticketIdforactivity").val(ticketId);
24824 govind 1279 
	$("#role").val(roleType);
35569 amit 1280 
	$("#crmUser").val(isCrmUser);
27270 tejbeer 1281 
	$(".activity-container .modal-title").html(
27410 tejbeer 1282 
		"Activity history for Ticket Id " + ticketId)
24417 govind 1283 
	console.log(ticketId);
1284 
	doGetAjaxRequestHandler(
27410 tejbeer 1285 
		context + "/cs/getActivities?ticketId=" + ticketId,
1286 
		function(response) {
35569 amit 1287 
			$(".activity-container .modal-body").empty(); // Clear loading spinner
27410 tejbeer 1288 
			response = JSON.parse(response);
1289 
			console.log(response);
27270 tejbeer 1290 
 
27410 tejbeer 1291 
			for (var i = 0; i < response.length; i++) {
1292 
				console.log(response[i].activityAttachment.length);
1293 
				var activityAttachment = []
1294 
				var attachments = "";
1295 
				if (response[i].activityAttachment.length > 0) {
1296 
					for (var j = 0; j < response[i].activityAttachment.length; j++) {
35569 amit 1297 
						var docName = escapeHtml(response[i].activityAttachment[j].documentName);
27410 tejbeer 1298 
						var assigneeAttachment = "<a href=\"javascript:void(0)\" style=\"color:#337ab7;float:right;\"onclick=\"downloadDocument("
1299 
							+ response[i].activityAttachment[j].documentId
1300 
							+ ",\`"
35569 amit 1301 
							+ docName
27410 tejbeer 1302 
							+ "\`)\">"
35569 amit 1303 
							+ docName
27410 tejbeer 1304 
							+ "&nbsp;<i class=\"fa fa-download\"></i>"
1305 
							+ "</a>"
1306 
						activityAttachment.push(assigneeAttachment);
27270 tejbeer 1307 
					}
27410 tejbeer 1308 
					attachments = activityAttachment.join("");
1309 
					console.log(attachments);
1310 
				}
24417 govind 1311 
 
35569 amit 1312 
				var activityType = response[i].type;
1313 
				var escapedMessage = escapeHtml(response[i].message);
1314 
				var formattedTime = moment(response[i].createTimestamp).format('DD/MM/YYYY, h:mm:ss a');
1315 
 
1316 
				if (activityType == ActivityType.OPENED || activityType == ActivityType.COMMUNICATION_IN) {
1317 
 
27410 tejbeer 1318 
					var partnerMessage = "<div class=\"incoming_msg\">"
1319 
						+ "<div class=\"received_msg\">"
1320 
						+ "<div class=\"received_withd_msg\">" + "<p>"
35569 amit 1321 
						+ escapedMessage + "</p><div>"
27410 tejbeer 1322 
						+ `${attachments}`
1323 
						+ "</div> <span class=\"time_date\"> "
35569 amit 1324 
						+ formattedTime
27410 tejbeer 1325 
						+ "</span></div>" + "</div>" + "</div>";
1326 
					$(".activity-container .modal-body").append(
1327 
						partnerMessage);
27270 tejbeer 1328 
 
35569 amit 1329 
				} else if (activityType == ActivityType.COMMUNICATION_OUT) {
1330 
					var senderName = escapeHtml(response[i].name ? response[i].name : "Support");
27410 tejbeer 1331 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1332 
						+ "<div class=\"sent_msg\">"
1333 
						+ "<span style=color:green>"
1334 
						+ "~"
35569 amit 1335 
						+ senderName + "<p>"
1336 
						+ escapedMessage + "</span> </p><div>"
27410 tejbeer 1337 
						+ `${attachments}`
1338 
						+ "</div> <span class=\"time_date\">"
35569 amit 1339 
						+ formattedTime
27410 tejbeer 1340 
						+ "</span> </div>" + "</div>";
1341 
					$(".activity-container .modal-body").append(
1342 
						assigneeMessage);
27270 tejbeer 1343 
 
35569 amit 1344 
				} else if (response[i].name && activityType == ActivityType.COMMUNICATION_INTERNAL) {
1345 
					var senderName = escapeHtml(response[i].name);
27410 tejbeer 1346 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1347 
						+ "<div class=\"sent_msg\">"
1348 
						+ "<span style=color:green>"
1349 
						+ "~"
35569 amit 1350 
						+ senderName
27410 tejbeer 1351 
						+ "<p style=\"color: white;background: #b75454;\">"
35569 amit 1352 
						+ escapedMessage + "</span> </p> <div>"
27410 tejbeer 1353 
						+ `${attachments}`
1354 
						+ "</div> <span class=\"time_date\">"
35569 amit 1355 
						+ formattedTime
27410 tejbeer 1356 
						+ "</span> </div>" + "</div>";
1357 
					$(".activity-container .modal-body").append(
1358 
						assigneeMessage);
27270 tejbeer 1359 
 
27410 tejbeer 1360 
				} else {
1361 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1362 
						+ "<div class=\"sent_msg\">" + "<p>"
35569 amit 1363 
						+ escapedMessage + "</span> </p> <div>"
27410 tejbeer 1364 
						+ `${attachments}`
1365 
						+ "</div> <span class=\"time_date\">"
35569 amit 1366 
						+ formattedTime
27410 tejbeer 1367 
						+ "</span> </div>" + "</div>";
1368 
					$(".activity-container .modal-body").append(
1369 
						assigneeMessage);
27270 tejbeer 1370 
 
24417 govind 1371 
				}
24824 govind 1372 
 
27410 tejbeer 1373 
			}
35569 amit 1374 
			// Only show internal checkbox to CRM users (they can choose internal/external)
1375 
			// Non-CRM users always send internal, so hide the checkbox
1376 
			if (toBool(roleType) && toBool(isCrmUser)) {
27410 tejbeer 1377 
				$('.internalCheckBox').css('display', 'block');
35569 amit 1378 
				$('#internalCommunication').prop('checked', toBool(internal));
27410 tejbeer 1379 
			} else {
1380 
				$('.internalCheckBox').css('display', 'none');
35569 amit 1381 
				// Non-CRM users always send internal
1382 
				$('#internalCommunication').prop('checked', true);
27410 tejbeer 1383 
			}
1384 
		});
24417 govind 1385 
}
27270 tejbeer 1386 
 
1387 
function downloadDocument(documentId, documentName) {
1388 
	console.log(documentName)
1389 
	doAjaxGetDownload(context + "/download?documentId=" + documentId,
27410 tejbeer 1390 
		documentName);
27270 tejbeer 1391 
}