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Rev Author Line No. Line
27410 tejbeer 1 
var TEAM_ACTIVITY = ["COMMUNICATION_OUT", "COMMUNICATION_INTERNAL",
2 
	"ESCALATED", "ASSIGNED", "CATEGORY_CHANGED"];
35569 amit 3 
 
4 
// Activity type constants for consistent usage
5 
var ActivityType = {
6 
	OPENED: "OPENED",
7 
	COMMUNICATION_IN: "COMMUNICATION_IN",
8 
	COMMUNICATION_OUT: "COMMUNICATION_OUT",
9 
	COMMUNICATION_INTERNAL: "COMMUNICATION_INTERNAL",
10 
	RESOLVED: "RESOLVED",
11 
	RESOLVED_ACCEPTED: "RESOLVED_ACCEPTED",
12 
	RESOLVED_REJECTED: "RESOLVED_REJECTED",
13 
	ESCALATED: "ESCALATED",
14 
	ASSIGNED: "ASSIGNED",
15 
	CATEGORY_CHANGED: "CATEGORY_CHANGED"
16 
};
17 
 
18 
// Helper function to normalize boolean values from various sources
19 
function toBool(val) {
20 
	return val === true || val === "true";
21 
}
22 
 
23 
// Helper function to escape HTML and prevent XSS
24 
function escapeHtml(text) {
25 
	if (text == null) return '';
26 
	var div = document.createElement('div');
27 
	div.textContent = text;
28 
	return div.innerHTML;
29 
}
30 
 
24417 govind 31 
$(function() {
32 
 
27754 amit.gupta 33 
	$(document).on('click', ".create-ticket-category", function() {
24417 govind 34 
		console.log("create ticket category clicked......");
35 
		loadCreateCategory("main-content");
36 
	});
27754 amit.gupta 37 
	$(document).on('click', ".create-region", function() {
24417 govind 38 
		loadCreateRegion("main-content");
39 
	});
27755 amit.gupta 40 
	$(document).on('click', "#manager-ticket-search-by-partner-name",
27410 tejbeer 41 
		function() {
42 
			var searchContent = $(this).data('id');
43 
			var searchValue = $("#typeaheadpartnername").val();
44 
			var searchType = $("#managersearchType").val();
45 
			var managerTicketStatus = $("#managerTicketStatus").val();
46 
			var managerTicketorderBy = $("#managerTicketorderBy").val();
47 
			if (typeof (searchContent) == "undefined" || !searchContent) {
48 
				searchContent = "";
49 
			}
24747 govind 50 
 
27410 tejbeer 51 
			loadManagerTicket("main-content", managerTicketStatus,
52 
				managerTicketorderBy, searchType, searchContent,
53 
				searchValue);
24747 govind 54 
 
27410 tejbeer 55 
		});
27755 amit.gupta 56 
	$(document).on('click', "#retailer-details-search-button-by-ticketId",
27410 tejbeer 57 
		function() {
58 
			var searchContent = $("#search-by-ticketId").val();
59 
			var searchType = $("#managersearchType").val();
60 
			var managerTicketStatus = $("#managerTicketStatus").val();
61 
			var managerTicketorderBy = $("#managerTicketorderBy").val();
62 
			if (typeof (searchContent) == "undefined" || !searchContent) {
63 
				searchContent = "";
64 
			}
65 
			if (searchContent == "" || searchContent == undefined
66 
				|| searchContent == null) {
67 
				alert("Input field can't be empty");
68 
				return false;
69 
			}
70 
			loadManagerTicket("main-content", managerTicketStatus,
71 
				managerTicketorderBy, searchType, searchContent, null);
24747 govind 72 
 
27410 tejbeer 73 
		});
27755 amit.gupta 74 
	$(document).on('click', "#assignee-ticket-search-by-partner-name",
27410 tejbeer 75 
		function() {
76 
			var searchContent = $(this).data('id');
77 
			var searchValue = $("#typeaheadpartnernameforassignee").val();
78 
			var searchType = $("#assigneesearchType").val();
79 
			var ticketStatus = $("#ticketStatus").val();
80 
			var ticketorderBy = $("#orderBy").val();
81 
			console.log(ticketStatus);
82 
			console.log(ticketorderBy);
83 
			console.log(searchValue);
84 
			if (typeof (searchContent) == "undefined" || !searchContent) {
85 
				searchContent = "";
86 
			}
24747 govind 87 
 
27410 tejbeer 88 
			loadMyTicket("main-content", ticketStatus, ticketorderBy,
89 
				searchType, searchContent, searchValue);
24787 govind 90 
 
27410 tejbeer 91 
		});
27755 amit.gupta 92 
	$(document).on('click', "#assignee-retailer-details-search-button-by-ticketId",
27410 tejbeer 93 
		function() {
94 
			var searchContent = $("#assignee-search-by-ticketId").val();
95 
			var searchType = $("#assigneesearchType").val();
96 
			var ticketStatus = $("#ticketStatus").val();
97 
			var ticketorderBy = $("#orderBy").val();
98 
			if (typeof (searchContent) == "undefined" || !searchContent) {
99 
				searchContent = "";
100 
			}
101 
			if (searchContent == "" || searchContent == undefined
102 
				|| searchContent == null) {
103 
				alert("Input field can't be empty");
104 
				return false;
105 
			}
106 
			console.log(ticketStatus);
107 
			console.log(ticketorderBy);
108 
			loadMyTicket("main-content", ticketStatus, ticketorderBy,
109 
				searchType, searchContent, null);
24787 govind 110 
 
27410 tejbeer 111 
		});
24787 govind 112 
 
35592 amit 113 
	$(document).on('click', ".ticket-last-activity", function() {
24620 govind 114 
		var ticketId = $(this).data('ticketid');
115 
		var activity = $(this).data('activity');
116 
		console.log(ticketId);
117 
		console.log(activity);
24699 govind 118 
		if (confirm("Are you sure!") == true) {
24620 govind 119 
			createLastActivity(ticketId, activity);
120 
		}
121 
	});
24471 govind 122 
 
27754 amit.gupta 123 
	$(document).on('change', "#region", function() {
24620 govind 124 
		var regionId = $("#region").val();
24557 govind 125 
		console.log(regionId);
126 
		loadPartnerForRegion(regionId);
127 
	});
25570 tejbeer 128 
 
27754 amit.gupta 129 
	$(document).on('change', "#regionPosition", function() {
25570 tejbeer 130 
		var regionId = $("#regionPosition").val();
131 
		console.log(regionId);
132 
		loadPartnerForRegionId(regionId);
133 
	});
134 
 
27754 amit.gupta 135 
	$(document).on('change', "#managersearchType", function() {
24747 govind 136 
		var searchType = $("#managersearchType").val();
137 
		console.log(searchType);
138 
		var html;
139 
		if (searchType == "PARTNER_NAME") {
140 
			$('.byPartnerName').css('display', 'inline-block');
141 
			$('.byTicketId').css('display', 'none');
142 
			$("#search-by-ticketId").val("");
143 
		} else {
144 
			$('.byPartnerName').css('display', 'none');
145 
			$('.byTicketId').css('display', 'inline-block');
24824 govind 146 
			$('#manager-ticket-search-by-partner-name').data('id', "");
24747 govind 147 
		}
24557 govind 148 
 
24747 govind 149 
	});
27754 amit.gupta 150 
	$(document).on('change', "#assigneesearchType", function() {
24787 govind 151 
		var searchType = $("#assigneesearchType").val();
152 
		console.log(searchType);
153 
		var html;
154 
		if (searchType == "PARTNER_NAME") {
155 
			$('.assigneebyPartnerName').css('display', 'inline-block');
156 
			$('.assigneebyTicketId').css('display', 'none');
157 
			$("#assignee-search-by-ticketId").val("");
158 
		} else {
159 
			$('.assigneebyPartnerName').css('display', 'none');
160 
			$('.assigneebyTicketId').css('display', 'inline-block');
24824 govind 161 
			$("#assignee-ticket-search-by-partner-name").data('id', '');
24787 govind 162 
		}
24747 govind 163 
 
24787 govind 164 
	});
165 
 
31762 tejbeer 166 
	$(document).on('click', ".change-ticket-auth-button",
167 
		function() {
168 
			var ticketId = $("#ticketId").val();
169 
			var subCategory = $("#subCategory").val();
170 
			var authUserId = $("#authUserCategory").val();
171 
			var categoryId = $("#categoryAuth").val();
172 
 
173 
			var escalationType = $("#escalationType").val();
174 
			console.log(ticketId);
175 
			if (subCategory == null || subCategory == ""
176 
				|| subCategory == undefined) {
177 
				alert("Choose appropriate subCategory");
178 
				return false;
179 
			}
180 
			console.log(subCategory);
181 
			console.log(authUserId);
182 
 
183 
			console.log(categoryId);
184 
 
185 
			if (confirm("Are you sure you want to change ticket!") == true) {
186 
				changeTicket(ticketId, subCategory, authUserId,
187 
					categoryId, escalationType);
188 
			}
189 
		});
190 
 
27755 amit.gupta 191 
	$(document).on('click', ".change-ticket-button",
31762 tejbeer 192 
		function() {
193 
			var ticketId = $("#ticketId").val();
194 
			var subCategory = $("#subCategory").val();
195 
			var authUserId;
196 
			var categoryId = $("#category").val();
197 
 
198 
			var escalationType = $("#escalationType").val();
199 
			console.log(ticketId);
200 
			if (subCategory == null || subCategory == ""
201 
				|| subCategory == undefined) {
202 
				alert("Choose appropriate subCategory");
203 
				return false;
204 
			}
205 
 
206 
			console.log(subCategory);
207 
 
208 
			console.log(categoryId);
209 
			console.log(authUserId);
210 
			if (confirm("Are you sure you want to change ticket!") == true) {
211 
				changeTicket(ticketId, subCategory, authUserId,
212 
					categoryId, escalationType);
213 
			}
214 
		});
34913 ranu 215 
 
216 
	$(document).on('click', ".change-partner-ticket-button",
217 
		function () {
218 
			var ticketId = $("#ticketId").val();
219 
			var subCategory = $("#subCategory").val();
220 
			var authUserId;
221 
			var categoryId = $("#category").val();
222 
 
223 
			var escalationType = $("#escalationType").val();
224 
			console.log(ticketId);
225 
			if (subCategory == null || subCategory == ""
226 
				|| subCategory == undefined) {
227 
				alert("Choose appropriate subCategory");
228 
				return false;
229 
			}
230 
 
231 
			console.log(subCategory);
232 
 
233 
			console.log(categoryId);
234 
			console.log(authUserId);
235 
			if (confirm("Are you sure you want to change ticket!") == true) {
236 
				changeMyPartnerTicket(ticketId, subCategory, authUserId,
237 
					categoryId, escalationType);
238 
			}
239 
		});
35592 amit 240 
	$(document).on('click', ".edit-ticket", function() {
24471 govind 241 
		var ticketId = $(this).data('ticketid1');
24467 govind 242 
		loadEditTicket(ticketId);
24439 govind 243 
	});
34913 ranu 244 
 
35592 amit 245 
	$(document).on('click', ".edit-ticket-partner", function () {
34913 ranu 246 
		var ticketId = $(this).data('ticketid1');
247 
		loadMyPartnerEditTicket(ticketId);
248 
	});
249 
 
27754 amit.gupta 250 
	$(document).on('click', ".manager-ticket", function() {
24747 govind 251 
		loadManagerTicket("main-content", null, null);
24439 govind 252 
	});
27754 amit.gupta 253 
	$(document).on('click', ".access-management", function() {
26014 amit.gupta 254 
		loadAccessManagement("main-content", null, null);
255 
	});
27754 amit.gupta 256 
	$(document).on('click', ".ticketType", function() {
24534 govind 257 
		console.log("create Region");
24417 govind 258 
		loadCreateRegion("main-content");
259 
	});
35592 amit 260 
	$(document).on('click', ".activities-link", function() {
24417 govind 261 
		var ticketId = $(this).data('ticketid');
262 
		var assignee = $(this).data('assignee');
24824 govind 263 
		var internal = $(this).data('internal');
264 
		var roleType = $(this).data('role');
35569 amit 265 
		var isCrmUser = $(this).data('crm');
24417 govind 266 
		console.log(assignee);
35569 amit 267 
		loadActivities(ticketId, assignee, internal, roleType, isCrmUser);
24417 govind 268 
	});
27754 amit.gupta 269 
	$(document).on('click', ".my-ticket", function() {
24824 govind 270 
		loadMyTicket("main-content", null, null, null, null, null);
24417 govind 271 
	});
27754 amit.gupta 272 
	$(document).on('click', "#close-ticket", function() {
24417 govind 273 
		var ticketId = $(this).data('ticketid');
24439 govind 274 
		closeTicket(ticketId);
24417 govind 275 
	});
27410 tejbeer 276 
 
27754 amit.gupta 277 
	$(document).on('change', '.partners', function() {
27410 tejbeer 278 
		console.log("Hello");
279 
	});
27270 tejbeer 280 
	var documentIds = [];
281 
	var count = 0;
282 
 
27755 amit.gupta 283 
	$(document).on('click', ".submit-message-button",
27410 tejbeer 284 
		function() {
285 
			var message = $("#activityMessage").val();
286 
			var internal = $("#internalCommunication").prop("checked");
287 
			if (message == "" || message == null || message == undefined) {
288 
				alert("message field can't be empty");
289 
				return false;
290 
			}
291 
			var ticketId = $("#ticketIdforactivity").val();
292 
			var assignee = $("#assigneeUser").val();
293 
			var roleType = $("#role").val();
35569 amit 294 
			var isCrmUser = $("#crmUser").val();
27410 tejbeer 295 
			count = 0;
296 
			console.log(message, ticketId, assignee);
27285 tejbeer 297 
 
35569 amit 298 
			createActivity(message, ticketId, assignee, internal, roleType, isCrmUser,
27410 tejbeer 299 
				documentIds);
300 
		});
27270 tejbeer 301 
 
27754 amit.gupta 302 
	$(document).on('click', ".uploadFile", function() {
27270 tejbeer 303 
		$("#file1").trigger('click');
24417 govind 304 
	});
305 
 
27755 amit.gupta 306 
	$(document).on('change', "input[name=file1]",
31762 tejbeer 307 
		function(evt) {
308 
			var output = [];
309 
			var fileBundle = [];
310 
			for (var i = 0, f; f = evt.target.files[i]; i++) {
311 
				count++;
312 
				console.log(count);
313 
				if (evt.target.files[i].size > 5000000) {
314 
					alert("Size should be less than 5MB");
315 
					return false;
316 
				}
27270 tejbeer 317 
 
31762 tejbeer 318 
				if (count > "5") {
319 
					alert("five files send at a time");
320 
					var lilength = $('.fileList li').size();
321 
					console.log(lilength);
322 
					count = lilength;
323 
					console.log(lilength)
324 
					return false;
325 
				}
27270 tejbeer 326 
 
31762 tejbeer 327 
				var file = evt.target.files[i];
328 
				fileBundle.push(file);
329 
				console.log(fileBundle);
27270 tejbeer 330 
 
31762 tejbeer 331 
				var removeLink = "<a class=\"removeFile\" href=\"#\" data-fileid=\""
332 
					+ i + "\">Remove</a>";
27270 tejbeer 333 
 
31762 tejbeer 334 
				output.push("<li><strong>", file.name,
335 
					"</strong> - ", "&nbsp; &nbsp; ",
336 
					removeLink, "</li> ");
27270 tejbeer 337 
 
31762 tejbeer 338 
			}
27270 tejbeer 339 
 
31762 tejbeer 340 
			for (var j = 0; j < fileBundle.length; j++) {
341 
				console.log(fileBundle[j])
342 
				var url = context + '/document-upload';
343 
				doAjaxUploadRequestHandler(
344 
					url,
345 
					'POST',
346 
					fileBundle[j],
347 
					function(response) {
348 
						console.log(response);
349 
						var documentId = response.response.document_id;
350 
						console.log("documentId : "
351 
							+ documentId);
352 
						documentIds.push(documentId);
27270 tejbeer 353 
 
31762 tejbeer 354 
					});
27270 tejbeer 355 
 
31762 tejbeer 356 
			}
357 
			console.log(documentIds);
358 
			$(".fileList").append(output.join(""));
27270 tejbeer 359 
 
31762 tejbeer 360 
		});
27270 tejbeer 361 
 
27754 amit.gupta 362 
	$(document).on('click', ".removeFile", function(e) {
27270 tejbeer 363 
		e.preventDefault();
27285 tejbeer 364 
		console.log("Hello")
27270 tejbeer 365 
		var fileId = $(this).parent().children("a").data("fileid");
27285 tejbeer 366 
		for (var i = 0; i < documentIds.length; ++i) {
367 
			if (documentIds[i].id === fileId)
368 
				documentIds.splice(i, 1);
369 
		}
370 
		console.log(documentIds)
371 
		$(this).parent().remove();
372 
		var lilen = $('.fileList li').size();
27270 tejbeer 373 
 
27285 tejbeer 374 
		count = lilen;
375 
		console.log(count)
376 
		/*
377 
		 * var lilength = $('.fileList li').size(); if (lilength == 1) {
378 
		 * console.log(lilength) $(".fileList li").remove(); } else {
379 
		 * console.log(lilength) $(".fileList li").eq(fileId).remove(); } var
380 
		 * lilen = $('.fileList li').size();
381 
		 *
382 
		 * count = lilen; console.log(count)
383 
		 *
384 
		 * console.log(documentIds);
385 
		 */
27270 tejbeer 386 
 
387 
	});
388 
 
27755 amit.gupta 389 
	$(document).on('click', "#tickets-paginated .next",
27410 tejbeer 390 
		function() {
391 
			var searchType = $("#assigneesearchType").val();
392 
			var ticketStatus = $("#ticketStatus").val();
393 
			var ticketStatus = $("#ticketStatus").val();
394 
			var orderBy = $("#orderBy").val();
395 
			var params;
396 
			if (searchType == "" || searchType == undefined
397 
				|| searchType == null || searchType == "TICKET_ID") {
398 
				params = {
399 
					"ticketStatus": ticketStatus,
400 
					"orderby": orderBy
401 
				};
402 
			} else {
403 
				var searchTerm = $("#assignee-partner-name-input").val();
404 
				console.log(searchTerm);
405 
				params = {
406 
					"ticketStatus": ticketStatus,
407 
					"orderby": orderBy,
408 
					"ticketSearchType": searchType,
409 
					"searchTerm": searchTerm
410 
				};
411 
			}
412 
			loadPaginatedNextItems('/cs/myticketPaginated', params,
413 
				'tickets-paginated', 'my-ticket-table',
414 
				'ticket-details-container');
415 
			$(this).blur();
416 
		});
24417 govind 417 
 
27755 amit.gupta 418 
	$(document).on('click', "#manager-tickets-paginated .previous",
27410 tejbeer 419 
		function() {
24747 govind 420 
 
27410 tejbeer 421 
			var ticketStatus = $("#managerTicketStatus").val();
422 
			var orderBy = $("#managerTicketorderBy").val();
423 
			var searchType = $("#managersearchType").val();
424 
			var params;
425 
			if (searchType == "" || searchType == undefined
426 
				|| searchType == null || searchType == "TICKET_ID") {
427 
				params = {
428 
					"ticketStatus": ticketStatus,
429 
					"orderby": orderBy
430 
				};
431 
			} else {
432 
				var searchTerm = $("#partner-name-input").val();
433 
				console.log(searchTerm);
434 
				params = {
435 
					"ticketStatus": ticketStatus,
436 
					"orderby": orderBy,
437 
					"ticketSearchType": searchType,
438 
					"searchTerm": searchTerm
439 
				};
440 
			}
441 
			loadPaginatedPreviousItems('/cs/managerTicket-paginated',
442 
				params, 'manager-tickets-paginated',
443 
				'manager-ticket-table',
444 
				'manager-ticket-details-container');
445 
			$(this).blur();
446 
		});
27755 amit.gupta 447 
	$(document).on('click', "#manager-tickets-paginated .next",
27410 tejbeer 448 
		function() {
449 
			var ticketStatus = $("#managerTicketStatus").val();
450 
			var orderBy = $("#managerTicketorderBy").val();
451 
			var searchType = $("#managersearchType").val();
452 
			var params;
453 
			if (searchType == "" || searchType == undefined
454 
				|| searchType == null || searchType == "TICKET_ID") {
455 
				params = {
456 
					"ticketStatus": ticketStatus,
457 
					"orderby": orderBy
458 
				};
459 
			} else {
460 
				var searchTerm = $("#partner-name-input").val();
461 
				console.log(searchTerm);
462 
				params = {
463 
					"ticketStatus": ticketStatus,
464 
					"orderby": orderBy,
465 
					"ticketSearchType": searchType,
466 
					"searchTerm": searchTerm
467 
				};
468 
			}
24699 govind 469 
 
27410 tejbeer 470 
			loadPaginatedNextItems('/cs/managerTicket-paginated', params,
471 
				'manager-tickets-paginated', 'manager-ticket-table',
472 
				'manager-ticket-details-container');
473 
			$(this).blur();
474 
		});
24467 govind 475 
 
27755 amit.gupta 476 
	$(document).on('click', "#tickets-paginated .previous",
27410 tejbeer 477 
		function() {
478 
			var searchType = $("#assigneesearchType").val();
479 
			var ticketStatus = $("#ticketStatus").val();
480 
			var ticketStatus = $("#ticketStatus").val();
481 
			var orderBy = $("#orderBy").val();
482 
			var params;
483 
			if (searchType == "" || searchType == undefined
484 
				|| searchType == null || searchType == "TICKET_ID") {
485 
				params = {
486 
					"ticketStatus": ticketStatus,
487 
					"orderby": orderBy
488 
				};
489 
			} else {
490 
				var searchTerm = $("#assignee-partner-name-input").val();
491 
				console.log(searchTerm);
492 
				params = {
493 
					"ticketStatus": ticketStatus,
494 
					"orderby": orderBy,
495 
					"ticketSearchType": searchType,
496 
					"searchTerm": searchTerm
497 
				};
498 
			}
499 
			loadPaginatedPreviousItems('/cs/myticketPaginated', params,
500 
				'tickets-paginated', 'my-ticket-table',
501 
				'ticket-details-container');
502 
			$(this).blur();
503 
		});
27755 amit.gupta 504 
	$(document).on('click', "#positions-paginated .next",
27410 tejbeer 505 
		function() {
506 
			loadPaginatedNextItems('/cs/position-paginated', null,
507 
				'positions-paginated', 'position-table',
508 
				'position-details-container');
509 
			$(this).blur();
510 
		});
24417 govind 511 
 
27755 amit.gupta 512 
	$(document).on('click', "#positions-paginated .previous",
27410 tejbeer 513 
		function() {
514 
			loadPaginatedPreviousItems('/cs/position-paginated', null,
515 
				'positions-paginated', 'position-table',
516 
				'position-details-container');
517 
			$(this).blur();
518 
		});
24471 govind 519 
 
27754 amit.gupta 520 
	$(document).on('click', ".create-partner-region", function() {
24417 govind 521 
		loadCreatePartnerRegion("main-content");
522 
	});
27754 amit.gupta 523 
	$(document).on('click', ".create-ticket", function() {
24417 govind 524 
		loadCreateTicket("main-content");
525 
	});
34913 ranu 526 
 
527 
	$(document).on('click', ".my-partner-ticket", function () {
528 
		loadMyPartnerTicket("main-content");
529 
	});
27755 amit.gupta 530 
	$(document).on('click', ".create-ticket-button",
31762 tejbeer 531 
		function() {
532 
			var categoryId = $('#category').val();
533 
			var subCategoryId = $('#subCategory').val();
35592 amit 534 
			var message = $('#message').val();
535 
 
536 
			if (categoryId == "" || categoryId == null || categoryId == undefined) {
537 
				alert("Please select a category");
31762 tejbeer 538 
				return false;
539 
			}
35592 amit 540 
			if (subCategoryId == "" || subCategoryId == null || subCategoryId == undefined) {
541 
				alert("Please select a subcategory");
31762 tejbeer 542 
				return false;
543 
			}
35592 amit 544 
			if (message == "" || message == null || message == undefined || message.trim() == "") {
545 
				alert("Please describe your issue");
546 
				$('#message').focus();
547 
				return false;
548 
			}
24417 govind 549 
 
35592 amit 550 
			if (confirm("Are you sure you want to create this ticket?")) {
551 
				var params = {
552 
					"categoryId": categoryId,
553 
					"subCategoryId": subCategoryId,
554 
					"message": message
555 
				};
556 
				doPostAjaxRequestWithParamsHandler(
557 
					context + "/cs/createTicket",
558 
					params,
559 
					function(response) {
560 
						if (response == "true") {
561 
							alert("Ticket created successfully");
562 
							loadCreateTicket("main-content");
563 
						} else {
564 
							alert("You have reached maximum number of unresolved tickets. Please accept resolution for resolved tickets to create new ones.");
27410 tejbeer 565 
						}
35592 amit 566 
					});
567 
			}
31762 tejbeer 568 
		});
27754 amit.gupta 569 
	$(document).on('click', ".create-position", function() {
24417 govind 570 
		loadCreatePosition("main-content");
571 
	});
572 
 
27754 amit.gupta 573 
	$(document).on('click', ".positionPartnerView", function() {
27410 tejbeer 574 
		$clickedElement = $(this);
575 
		var positionId = $clickedElement.data("positionid");
576 
		$tdElement = $(this).closest('td');
577 
		doGetAjaxRequestHandler(context + "/cs/getPosition?positionId=" + positionId, function(response) {
31762 tejbeer 578 
 
27410 tejbeer 579 
			$tdElement.html(response);
580 
			$tdElement.find('.partners').multiselect({
581 
				includeSelectAllOption: true,
582 
				multiple: true,
583 
				maxHeight: 200,
584 
				buttonWidth: '180px',
585 
				numberDisplayed: 1,
586 
				nonSelectedText: 'Partners',
587 
				nSelectedText: ' - Users Selected',
588 
				allSelectedText: 'All Users Selected',
589 
				enableFiltering: true,
590 
				enableCaseInsensitiveFiltering: true
591 
			});
592 
		});
593 
	});
594 
 
595 
 
27755 amit.gupta 596 
	$(document).on('change', "#ticketStatus",
27410 tejbeer 597 
		function() {
598 
			var ticketStatus = $("#ticketStatus").val();
599 
			var orderBy = $("#orderBy").val();
600 
			var searchType = $("#assigneesearchType").val();
601 
			if (searchType == "" || searchType == undefined
602 
				|| searchType == null) {
603 
				loadMyTicket("main-content", ticketStatus, orderBy, null,
604 
					null, null);
605 
			} else {
606 
				if (searchType == "PARTNER_NAME") {
607 
					var searchTerm = $("#assignee-partner-name-input")
608 
						.val();
609 
					var searchValue = $("#typeaheadpartnernameforassignee")
610 
						.val();
611 
					loadMyTicket("main-content", ticketStatus, orderBy,
612 
						searchType, searchTerm, searchValue);
24824 govind 613 
				} else {
27410 tejbeer 614 
					var searchTerm = $("#assignee-search-by-ticketId")
615 
						.val();
616 
					loadMyTicket("main-content", ticketStatus, orderBy,
617 
						searchType, searchTerm, null);
24824 govind 618 
				}
27410 tejbeer 619 
			}
620 
		});
27755 amit.gupta 621 
	$(document).on('change', "#orderBy",
27410 tejbeer 622 
		function() {
623 
			var ticketStatus = $("#ticketStatus").val();
624 
			var orderBy = $("#orderBy").val();
625 
			var searchType = $("#assigneesearchType").val();
626 
			if (searchType == "" || searchType == undefined
627 
				|| searchType == null) {
628 
				loadMyTicket("main-content", ticketStatus, orderBy, null,
629 
					null, null);
630 
			} else {
631 
				if (searchType == "PARTNER_NAME") {
632 
					var searchTerm = $("#assignee-partner-name-input")
633 
						.val();
634 
					var searchValue = $("#typeaheadpartnernameforassignee")
635 
						.val();
636 
					loadMyTicket("main-content", ticketStatus, orderBy,
637 
						searchType, searchTerm, searchValue);
24824 govind 638 
				} else {
27410 tejbeer 639 
					var searchTerm = $("#assignee-search-by-ticketId")
640 
						.val();
641 
					loadMyTicket("main-content", ticketStatus, orderBy,
642 
						searchType, searchTerm, null);
24824 govind 643 
				}
27410 tejbeer 644 
			}
645 
		});
27755 amit.gupta 646 
	$(document).on('change', "#managerTicketStatus",
27410 tejbeer 647 
		function() {
648 
			var ticketStatus = $("#managerTicketStatus").val();
649 
			var orderBy = $("#managerTicketorderBy").val();
650 
			var searchType = $("#managersearchType").val();
651 
			if (searchType == "" || searchType == undefined
652 
				|| searchType == null) {
653 
				loadManagerTicket("main-content", ticketStatus, orderBy,
654 
					null, null, null);
655 
			} else {
656 
				if (searchType == "PARTNER_NAME") {
657 
					var searchTerm = $("#partner-name-input").val();
658 
					var searchValue = $("#typeaheadpartnername").val();
659 
					loadManagerTicket("main-content", ticketStatus,
660 
						orderBy, searchType, searchTerm, searchValue);
24747 govind 661 
				} else {
27410 tejbeer 662 
					var searchTerm = $("#search-by-ticketId").val();
663 
					loadManagerTicket("main-content", ticketStatus,
664 
						orderBy, searchType, searchTerm, null);
24747 govind 665 
				}
27410 tejbeer 666 
			}
24747 govind 667 
 
27410 tejbeer 668 
		});
27755 amit.gupta 669 
	$(document).on('change', "#managerTicketorderBy",
27410 tejbeer 670 
		function() {
671 
			var ticketStatus = $("#managerTicketStatus").val();
672 
			var orderBy = $("#managerTicketorderBy").val();
673 
			var searchType = $("#managersearchType").val();
674 
			var searchType = $("#managersearchType").val();
675 
			if (searchType == "" || searchType == undefined
676 
				|| searchType == null) {
677 
				loadManagerTicket("main-content", ticketStatus, orderBy,
678 
					null, null, null);
679 
			} else {
680 
				if (searchType == "PARTNER_NAME") {
681 
					var searchTerm = $("#partner-name-input").val();
682 
					var searchValue = $("#typeaheadpartnername").val();
683 
					loadManagerTicket("main-content", ticketStatus,
684 
						orderBy, searchType, searchTerm, searchValue);
24747 govind 685 
				} else {
27410 tejbeer 686 
					var searchTerm = $("#search-by-ticketId").val();
687 
					loadManagerTicket("main-content", ticketStatus,
688 
						orderBy, searchType, searchTerm, null);
24747 govind 689 
				}
27410 tejbeer 690 
			}
24747 govind 691 
 
27410 tejbeer 692 
		});
27754 amit.gupta 693 
	$(document).on('change', "#category", function() {
24417 govind 694 
		var categoryId = $("#category").val();
31762 tejbeer 695 
		//	$("#auth-user-for-category").hide();
24417 govind 696 
		loadSubCategories(categoryId);
697 
	});
31762 tejbeer 698 
 
699 
	$(document).on('change', "#authUserCategory", function() {
700 
		var authId = $("#authUserCategory").val();
701 
		console.log(authId)
702 
		loadCategories(authId);
703 
	});
704 
 
705 
	$(document).on('change', "#categoryAuth", function() {
706 
		var categoryId = $("#categoryAuth").val();
707 
		var authId = $("#authUserCategory").val();
708 
 
709 
		console.log(categoryId)
710 
		loadAuthSubCategories(categoryId, authId);
711 
	});
712 
 
713 
 
33081 ranu 714 
	$(document).on('click', ".create-ticket-category-button", function () {
715 
		console.log("create-ticket-category-button clicked......");
716 
 
717 
		var name = $("#categoryName").val();
718 
		var description = $("#categorydescription").val();
719 
		var categoryType = $("#categoryType").is(":checked") ? 1 : 0;
720 
 
721 
		console.log('cccccccccccccc', name, description, categoryType);
722 
 
723 
		if (name === "" || name === null || name === undefined) {
724 
			alert("Name field can't be empty");
725 
			return false;
726 
		}
727 
 
728 
		if (description === "" || description === null || description === undefined) {
729 
			alert("Description field can't be empty");
730 
			return false;
731 
		}
732 
 
733 
		if (confirm("Are you sure you want to create a ticket category?")) {
734 
			createCategory("main-content", name, description, categoryType);
735 
		}
736 
	});
737 
 
27755 amit.gupta 738 
	$(document).on('click', ".create-region-button",
31762 tejbeer 739 
		function() {
740 
			var name = $("#regionName").val();
741 
			var description = $("#regiondescription").val();
742 
			if (name == "" || name == null || name == undefined) {
743 
				alert("Name field can't be empty");
744 
				return false;
745 
			}
746 
			if (description == "" || description == null
747 
				|| description == undefined) {
748 
				alert("Description field can't be empty");
749 
				return false;
750 
			}
751 
			if (confirm("Are you sure you want to create region!") == true) {
752 
				createRegion("main-content", name, description);
753 
			}
754 
		});
24417 govind 755 
 
27755 amit.gupta 756 
	$(document).on('click', ".create-partner-region-button",
31762 tejbeer 757 
		function() {
24417 govind 758 
 
31762 tejbeer 759 
			var regionId = $("#region").val();
760 
			var fofoIds = $("#partner").val();
761 
			console.log(regionId, fofoIds);
762 
			if (regionId == "" || regionId == null
763 
				|| regionId == undefined) {
764 
				alert("regionId field can't be empty");
765 
				return false;
766 
			}
767 
			if (fofoIds == "" || fofoIds == null
768 
				|| fofoIds == undefined) {
769 
				alert("select appropriate partner");
770 
				return false;
771 
			}
772 
			if (confirm("Are you sure you want to create partner region!") == true) {
773 
				createPartnerRegion("main-content", regionId,
774 
					fofoIds);
775 
			}
776 
		});
27755 amit.gupta 777 
	$(document).on('click', ".create-position-button",
31762 tejbeer 778 
		function() {
24417 govind 779 
 
31762 tejbeer 780 
			var authUser = $("#authUser").val();
781 
			var ticketCategoryPosition = $(
782 
				"#ticketCategoryPosition").val();
783 
			var escalationType = $("#escalationType").val();
784 
			var regionPosition = $("#regionPosition").val();
25570 tejbeer 785 
 
786 
 
31771 tejbeer 787 
			let ticketAssignee = $('#ticketAssignee').is(':checked');
788 
 
789 
 
790 
			console.log(ticketAssignee);
31762 tejbeer 791 
			var fofoIds = $("#partner").val();
792 
			if (fofoIds.includes("0")) {
793 
				fofoIds = [0];
794 
				console.log(fofoIds);
795 
			} else {
796 
				console.log(fofoIds);
797 
			}
798 
			console.log(authUser, ticketCategoryPosition,
799 
				escalationType, regionPosition);
800 
			if (authUser == "" || authUser == null
801 
				|| authUser == undefined) {
802 
				alert("select appropriate authUser");
803 
				return false;
804 
			}
805 
			if (ticketCategoryPosition == ""
806 
				|| ticketCategoryPosition == null
807 
				|| ticketCategoryPosition == undefined) {
808 
				alert("select appropriate category");
809 
				return false;
810 
			}
811 
			if (escalationType == "" || escalationType == null
812 
				|| escalationType == undefined) {
813 
				alert("select appropriate escalationType");
814 
				return false;
815 
			}
816 
			if (regionPosition == "" || regionPosition == null
817 
				|| regionPosition == undefined) {
818 
				alert("select appropriate Region");
819 
				return false;
820 
			}
24417 govind 821 
 
31762 tejbeer 822 
			if (confirm("Are you sure you want to create Position!") == true) {
823 
				createPosition("main-content", authUser,
824 
					ticketCategoryPosition, escalationType,
31771 tejbeer 825 
					regionPosition, fofoIds,
826 
					ticketAssignee
827 
				);
31762 tejbeer 828 
			}
829 
 
830 
		});
831 
 
27754 amit.gupta 832 
	$(document).on('change', "#ticketCategory", function() {
24417 govind 833 
		console.log("change ticket category clicked......");
834 
		var ticketCategoryId = $(this).val();
835 
		console.log(ticketCategoryId);
836 
		loadticketSubCategoryById(ticketCategoryId);
837 
	});
27754 amit.gupta 838 
	$(document).on('click', ".create-ticket-sub-category", function() {
24417 govind 839 
		console.log("create ticket category clicked......");
840 
		loadCreateSubCategory("main-content");
841 
	});
842 
 
27755 amit.gupta 843 
	$(document).on('click', ".create-ticket-sub-category-button",
31762 tejbeer 844 
		function() {
845 
			console
846 
				.log("create-ticket-category-button clicked......");
847 
			var name = $("#subcategoryName").val();
848 
			var description = $("#subcategorydescription").val();
849 
			var ticketCategoryId = $("#ticketCategory").val();
850 
			console.log(name, description);
851 
			if (name == "" || name == null || name == undefined) {
852 
				alert("Name field can't be empty");
853 
				return false;
854 
			}
855 
			if (description == "" || description == null
856 
				|| description == undefined) {
857 
				alert("Description field can't be empty");
858 
				return false;
859 
			}
860 
			if (ticketCategoryId == "" || ticketCategoryId == null
861 
				|| ticketCategoryId == undefined) {
862 
				alert("select appropriate category name");
863 
				return false;
864 
			}
865 
			if (confirm("Are you sure you want to create ticket category!") == true) {
866 
				createSubCategory("main-content", name,
867 
					description, ticketCategoryId);
868 
			}
869 
		});
27754 amit.gupta 870 
	$(document).on('click', ".remove-position", function() {
24471 govind 871 
		var positionId = $(this).data('positionid');
872 
		if (confirm("Are you sure you want to remove position!") == true) {
24534 govind 873 
			removePosition(positionId);
24471 govind 874 
		}
875 
	});
24417 govind 876 
 
31762 tejbeer 877 
 
878 
	$(document).on('change', "#ticketAssign", function() {
879 
		var positionId = $(this).data('positionid');
880 
		if (confirm("Are you sure you want to change ticket Assignee !") == true) {
881 
			doPostAjaxRequestHandler(context + "/cs/changeTicketAssignee?positionId="
882 
				+ positionId, function(response) {
883 
					if (response == "true") {
884 
						alert("change successfully");
885 
						loadCreatePosition("main-content");
886 
					}
887 
				});
888 
		}
889 
	});
890 
 
891 
 
892 
 
893 
 
27755 amit.gupta 894 
	$(document).on('click', ".update-position",
31762 tejbeer 895 
		function() {
896 
			var positionId = $(this).data('positionid');
897 
			var regionId = $(this).data('regionid');
898 
			var row = $(this);
899 
			var selectedFofoIds = $(this).closest("tr").find(
900 
				'#partners').val();
901 
			if (selectedFofoIds.includes("0")) {
902 
				selectedFofoIds = [0];
903 
				console.log(selectedFofoIds);
904 
			} else {
905 
				console.log(selectedFofoIds);
906 
			}
907 
			if (confirm("Are you sure you want to update the partners!") == true) {
908 
				doPostAjaxRequestWithJsonHandler(context
909 
					+ "/cs/updatePartnerPosition?regionId="
910 
					+ regionId + "&positionId=" + positionId,
911 
					JSON.stringify(selectedFofoIds), function(
912 
						response) {
913 
					if (response == "true") {
914 
						alert("Update successfully");
32885 shampa 915 
						//loadCreatePosition("main-content");
31762 tejbeer 916 
					}
917 
				});
918 
			}
25570 tejbeer 919 
 
31762 tejbeer 920 
		});
27410 tejbeer 921 
 
24417 govind 922 
});
923 
 
924 
function loadCreateCategory(domId) {
925 
	doGetAjaxRequestHandler(context + "/cs/createCategory", function(response) {
926 
		$('#' + domId).html(response);
927 
	});
928 
}
24534 govind 929 
function removePosition(positionId) {
930 
	doDeleteAjaxRequestHandler(context + "/cs/removePosition?positionId="
27410 tejbeer 931 
		+ positionId, function(response) {
932 
			if (response == "true") {
933 
				alert("Position removed successfully");
934 
				loadCreatePosition("main-content");
935 
			}
936 
		});
24471 govind 937 
}
24417 govind 938 
 
939 
function loadCreateRegion(domId) {
940 
	doGetAjaxRequestHandler(context + "/cs/createRegion", function(response) {
941 
		$('#' + domId).html(response);
942 
	});
943 
}
24824 govind 944 
function loadMyTicket(domId, ticketStatus, sortOrder, ticketSearchType,
27410 tejbeer 945 
	searchTerm, searchValue) {
24620 govind 946 
 
24699 govind 947 
	if (ticketStatus == null && sortOrder == null) {
948 
		doGetAjaxRequestHandler(context + "/cs/myticket", function(response) {
949 
			$('#' + domId).html(response);
950 
		});
24824 govind 951 
	} else if (ticketSearchType == null) {
24699 govind 952 
		doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
27410 tejbeer 953 
			+ ticketStatus + "&orderby=" + sortOrder, function(response) {
954 
				$('#' + domId).html(response);
955 
			});
24824 govind 956 
	} else {
957 
		doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
27410 tejbeer 958 
			+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
959 
			+ ticketSearchType + "&searchTerm=" + searchTerm, function(
24824 govind 960 
				response) {
961 
			$('#' + domId).html(response);
962 
			if (ticketSearchType == "PARTNER_NAME") {
963 
				$('.assigneebyPartnerName').css('display', 'inline-block');
964 
				$('.assingeebyTicketId').css('display', 'none');
965 
				$("#typeaheadpartnernameforassignee").val(searchValue);
966 
				$("#assignee-partner-name-input").val(searchTerm);
967 
			} else {
968 
				$('.assigneebyPartnerName').css('display', 'none');
969 
				$('.assigneebyTicketId').css('display', 'inline-block');
970 
				$("#assignee-search-by-ticketId").val(searchTerm);
971 
			}
24699 govind 972 
		});
973 
	}
24417 govind 974 
}
975 
 
976 
function loadCreatePartnerRegion(domId) {
977 
	doGetAjaxRequestHandler(context + "/cs/createPartnerRegion", function(
27410 tejbeer 978 
		response) {
24417 govind 979 
		$('#' + domId).html(response);
980 
	});
981 
}
982 
function loadCreatePosition(domId) {
983 
	doGetAjaxRequestHandler(context + "/cs/createPosition", function(response) {
984 
		$('#' + domId).html(response);
985 
	});
986 
}
987 
function loadSubCategories(categoryId) {
988 
	doGetAjaxRequestHandler(context
27410 tejbeer 989 
		+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
990 
		function(response) {
991 
			$('#' + "create-ticket-sub-categories").html(response);
992 
		});
24417 govind 993 
}
31762 tejbeer 994 
 
995 
function loadCategories(authId) {
996 
	doGetAjaxRequestHandler(context
997 
		+ "/cs/getCategoriesByAuthId?authId=" + authId,
998 
		function(response) {
999 
			$('#' + "create-tickets-categories-for-auth").html(response);
1000 
		});
1001 
}
1002 
 
1003 
function loadAuthSubCategories(categoryId, authId) {
1004 
	doGetAjaxRequestHandler(context
1005 
		+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
1006 
		function(response) {
1007 
			$('#' + "create-ticket-sub-categories-for-auth").html(response);
1008 
		});
1009 
 
1010 
 
1011 
	doGetAjaxRequestHandler(context
1012 
		+ "/cs/getEscalationTypeByCategoryId?categoryId=" + categoryId + "&authId=" + authId,
1013 
		function(response) {
1014 
			$('#' + "create-ticket-escalationType-for-auth").html(response);
1015 
		});
1016 
 
1017 
 
1018 
}
1019 
 
33081 ranu 1020 
function createCategory(domId, name, description, categoryType) {
24417 govind 1021 
	var params = {
27410 tejbeer 1022 
		"name": name,
33081 ranu 1023 
		"description": description,
1024 
		"categoryType": categoryType,
1025 
	};
1026 
 
1027 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createCategory", params, function (response) {
1028 
		alert("Category created successfully");
1029 
		loadCreateCategory(domId);
1030 
	});
24417 govind 1031 
}
33081 ranu 1032 
 
31762 tejbeer 1033 
function changeTicket(ticketId, subCategoryId, authUserId, categoryId, escalationType) {
24467 govind 1034 
	var params = {
27410 tejbeer 1035 
		"ticketId": ticketId,
1036 
		"subCategoryId": subCategoryId,
1037 
		"authUserId": authUserId,
31762 tejbeer 1038 
		"categoryId": categoryId,
1039 
		"escalationType": escalationType
24471 govind 1040 
	}
1041 
	doPostAjaxRequestWithParamsHandler(context + "/cs/edit-ticket", params,
27410 tejbeer 1042 
		function(response) {
1043 
			if (response == "true") {
1044 
				alert("Ticket changed successfully");
1045 
				loadManagerTicket("main-content", null, null, null, null,
1046 
					null);
1047 
			}
1048 
		});
24467 govind 1049 
}
34913 ranu 1050 
 
1051 
function changeMyPartnerTicket(ticketId, subCategoryId, authUserId, categoryId, escalationType) {
1052 
	var params = {
1053 
		"ticketId": ticketId,
1054 
		"subCategoryId": subCategoryId,
1055 
		"authUserId": authUserId,
1056 
		"categoryId": categoryId,
1057 
		"escalationType": escalationType
1058 
	}
1059 
	doPostAjaxRequestWithParamsHandler(context + "/cs/edit-partner-ticket", params,
1060 
		function (response) {
1061 
			if (response == "true") {
1062 
				alert("Ticket changed successfully");
1063 
				loadMyPartnerTicket("main-content", null, null, null, null,
1064 
					null);
1065 
			}
1066 
		});
1067 
}
1068 
 
1069 
 
24417 govind 1070 
function createRegion(domId, name, description) {
1071 
	var params = {
27410 tejbeer 1072 
		"name": name,
1073 
		"description": description
24417 govind 1074 
	}
1075 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createRegion", params,
27410 tejbeer 1076 
		function(response) {
1077 
			if (response == "true") {
1078 
				alert("Region created successfully");
1079 
				loadCreateRegion(domId);
1080 
			}
1081 
		});
24417 govind 1082 
}
1083 
function loadCreateSubCategory(domId) {
1084 
	doGetAjaxRequestHandler(context + "/cs/createSubCategory", function(
27410 tejbeer 1085 
		response) {
24417 govind 1086 
		$('#' + domId).html(response);
1087 
	});
1088 
}
24747 govind 1089 
function loadManagerTicket(domId, ticketStatus, sortOrder, ticketSearchType,
27410 tejbeer 1090 
	searchTerm, searchValue) {
24751 govind 1091 
	if (ticketStatus == null && sortOrder == null) {
24747 govind 1092 
		doGetAjaxRequestHandler(context + "/cs/managerTicket", function(
27410 tejbeer 1093 
			response) {
24699 govind 1094 
			$('#' + domId).html(response);
1095 
		});
24824 govind 1096 
	} else if (ticketSearchType == null) {
24747 govind 1097 
		doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
27410 tejbeer 1098 
			+ ticketStatus + "&orderby=" + sortOrder, function(response) {
1099 
				$('#' + domId).html(response);
1100 
			});
24824 govind 1101 
	} else {
24751 govind 1102 
		doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
27410 tejbeer 1103 
			+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
1104 
			+ ticketSearchType + "&searchTerm=" + searchTerm, function(
24747 govind 1105 
				response) {
1106 
			$('#' + domId).html(response);
1107 
			if (ticketSearchType == "PARTNER_NAME") {
1108 
				$('.byPartnerName').css('display', 'inline-block');
1109 
				$('.byTicketId').css('display', 'none');
24748 govind 1110 
				$("#typeaheadpartnername").val(searchValue);
24747 govind 1111 
				$("#partner-name-input").val(searchTerm);
1112 
			} else {
1113 
				$('.byPartnerName').css('display', 'none');
1114 
				$('.byTicketId').css('display', 'inline-block');
1115 
				$("#search-by-ticketId").val(searchTerm);
1116 
			}
1117 
		});
1118 
	}
24439 govind 1119 
}
24417 govind 1120 
function loadCreateTicket(domId) {
1121 
	doGetAjaxRequestHandler(context + "/cs/createTicket", function(response) {
1122 
		$('#' + domId).html(response);
1123 
	});
1124 
}
34913 ranu 1125 
 
1126 
function loadMyPartnerTicket(domId) {
1127 
	doGetAjaxRequestHandler(context + "/cs/myPartyTicketTicket", function (response) {
1128 
		$('#' + domId).html(response);
1129 
	});
1130 
}
24417 govind 1131 
function loadticketSubCategoryById(ticketCategoryId) {
1132 
	doGetAjaxRequestHandler(context
27410 tejbeer 1133 
		+ "/cs/getSubCategoryByCategoryId?ticketCategoryId="
1134 
		+ ticketCategoryId, function(response) {
33081 ranu 1135 
		console.log('response', response);
27410 tejbeer 1136 
			$(".ticket-sub-category-container").html(response);
1137 
		});
24417 govind 1138 
}
1139 
function createPartnerRegion(domId, regionId, fofoIds) {
1140 
	doPostAjaxRequestWithJsonHandler(context
27410 tejbeer 1141 
		+ "/cs/createPartnerRegion?regionId=" + regionId, JSON
24417 govind 1142 
			.stringify(fofoIds), function(response) {
27410 tejbeer 1143 
				if (response == "true") {
1144 
					alert("added region to partner successfully");
1145 
					loadCreatePartnerRegion(domId);
1146 
				}
1147 
			});
24417 govind 1148 
}
1149 
function createSubCategory(domId, name, description, categoryId) {
1150 
	var params = {
27410 tejbeer 1151 
		"categoryId": categoryId,
1152 
		"name": name,
1153 
		"description": description
24417 govind 1154 
	}
1155 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createSubCategory",
27410 tejbeer 1156 
		params, function(response) {
1157 
			alert("Sub Category created successfully");
1158 
			loadCreateSubCategory(domId);
1159 
		});
24417 govind 1160 
}
24620 govind 1161 
function createLastActivity(ticketId, activity) {
1162 
	var params = {
27410 tejbeer 1163 
		"ticketId": ticketId,
1164 
		"lastactivity": activity
24620 govind 1165 
	}
1166 
	doPostAjaxRequestWithParamsHandler(context + "/cs/create-last-activity",
27410 tejbeer 1167 
		params, function(response) {
1168 
			if (response == "true") {
1169 
				alert("successfully mark last activity");
1170 
				loadMyTicket("main-content", null, null);
1171 
			}
1172 
		});
24620 govind 1173 
}
24439 govind 1174 
 
25570 tejbeer 1175 
function createPosition(domId, authUserId, categoryId, escalationType,
31762 tejbeer 1176 
	regionId, fofoIds, ticketAssignee) {
25570 tejbeer 1177 
 
1178 
	var createPositionModel = {};
1179 
	createPositionModel['authUserId'] = authUserId;
1180 
	createPositionModel['categoryId'] = categoryId
1181 
	createPositionModel['escalationType'] = escalationType;
1182 
	createPositionModel['regionId'] = regionId,
31762 tejbeer 1183 
 
1184 
		createPositionModel['ticketAssigned'] = ticketAssignee,
27410 tejbeer 1185 
		createPositionModel['fofoIds'] = fofoIds
25570 tejbeer 1186 
 
1187 
	console.log(createPositionModel);
1188 
	doPostAjaxRequestWithJsonHandler(context + "/cs/createPosition", JSON
27410 tejbeer 1189 
		.stringify(createPositionModel), function(response) {
1190 
			if (response == "true") {
1191 
				alert("Position created successfully");
1192 
				loadCreatePosition(domId);
1193 
			}
1194 
		});
24417 govind 1195 
}
35569 amit 1196 
function createActivity(message, ticketId, assigneeId, internal, roleType, isCrmUser,
27410 tejbeer 1197 
	documentIds) {
27270 tejbeer 1198 
 
24417 govind 1199 
	var params = {
27410 tejbeer 1200 
		"message": message,
1201 
		"ticketId": ticketId,
1202 
		"assigneeId": assigneeId,
1203 
		"internal": internal,
1204 
		"documentIds": documentIds,
24417 govind 1205 
	}
27270 tejbeer 1206 
	if (documentIds.includes("0")) {
27410 tejbeer 1207 
		documentIds = [0];
27270 tejbeer 1208 
		console.log(documentIds);
1209 
	} else {
1210 
		console.log(documentIds);
1211 
	}
1212 
	console.log(JSON.stringify(documentIds))
1213 
	doPostAjaxRequestWithJsonHandler(context + "/cs/createActivity?message="
27410 tejbeer 1214 
		+ message + "&ticketId=" + ticketId + "&assigneeId=" + assigneeId
1215 
		+ "&internal=" + internal, JSON.stringify(documentIds), function(
27270 tejbeer 1216 
			response) {
1217 
		response = JSON.parse(response);
1218 
 
1219 
		documentIds.splice(0, documentIds.length);
27285 tejbeer 1220 
 
27270 tejbeer 1221 
		console.log(documentIds)
27285 tejbeer 1222 
		$(".fileList li").remove();
27270 tejbeer 1223 
		var assigneeName = response.firstName;
35569 amit 1224 
		loadActivities(ticketId, assigneeName, internal, roleType, isCrmUser)
27270 tejbeer 1225 
	});
24417 govind 1226 
}
24471 govind 1227 
function loadEditTicket(ticketId) {
1228 
	doGetAjaxRequestHandler(context + "/cs/edit-ticket?ticketId=" + ticketId,
27410 tejbeer 1229 
		function(response) {
1230 
			$("#theModal .modal-content").html(response);
27270 tejbeer 1231 
 
27410 tejbeer 1232 
		});
24467 govind 1233 
}
34913 ranu 1234 
 
1235 
function loadMyPartnerEditTicket(ticketId) {
1236 
	doGetAjaxRequestHandler(context + "/cs/edit-partner-ticket?ticketId=" + ticketId,
1237 
		function (response) {
1238 
			$("#theModal2 .modal-content").html(response);
1239 
 
1240 
		});
1241 
}
24557 govind 1242 
function loadPartnerForRegion(regionId) {
1243 
	doGetAjaxRequestHandler(context + "/cs/getPartners?regionId=" + regionId,
27410 tejbeer 1244 
		function(response) {
1245 
			$("#partner-region-container").html(response);
1246 
		});
24557 govind 1247 
}
25570 tejbeer 1248 
 
1249 
function loadPartnerForRegionId(regionId) {
1250 
	doGetAjaxRequestHandler(context + "/cs/getPartnersByRegion?regionId="
27410 tejbeer 1251 
		+ regionId, function(response) {
1252 
			$("#partner-subregion-container").html(response);
1253 
		});
25570 tejbeer 1254 
}
1255 
 
26014 amit.gupta 1256 
function loadAccessManagement(domId) {
27141 amit.gupta 1257 
	doGetAjaxRequestHandler(context + "/admin/access-management", function(
27410 tejbeer 1258 
		response) {
26014 amit.gupta 1259 
		$('#' + domId).html(response);
1260 
	});
1261 
}
1262 
 
35569 amit 1263 
function loadActivities(ticketId, assignee, internal, roleType, isCrmUser) {
24417 govind 1264 
 
35569 amit 1265 
	// Show loading spinner
1266 
	$(".activity-container .modal-body").html('<div class="text-center" style="padding:20px;"><i class="fa fa-spinner fa-spin fa-2x"></i><br>Loading...</div>');
24417 govind 1267 
	$("#activityMessage").val("");
1268 
	$("#ticketIdforactivity").val(ticketId);
24824 govind 1269 
	$("#role").val(roleType);
35569 amit 1270 
	$("#crmUser").val(isCrmUser);
27270 tejbeer 1271 
	$(".activity-container .modal-title").html(
27410 tejbeer 1272 
		"Activity history for Ticket Id " + ticketId)
24417 govind 1273 
	console.log(ticketId);
1274 
	doGetAjaxRequestHandler(
27410 tejbeer 1275 
		context + "/cs/getActivities?ticketId=" + ticketId,
1276 
		function(response) {
35569 amit 1277 
			$(".activity-container .modal-body").empty(); // Clear loading spinner
27410 tejbeer 1278 
			response = JSON.parse(response);
1279 
			console.log(response);
27270 tejbeer 1280 
 
27410 tejbeer 1281 
			for (var i = 0; i < response.length; i++) {
1282 
				console.log(response[i].activityAttachment.length);
1283 
				var activityAttachment = []
1284 
				var attachments = "";
1285 
				if (response[i].activityAttachment.length > 0) {
1286 
					for (var j = 0; j < response[i].activityAttachment.length; j++) {
35569 amit 1287 
						var docName = escapeHtml(response[i].activityAttachment[j].documentName);
27410 tejbeer 1288 
						var assigneeAttachment = "<a href=\"javascript:void(0)\" style=\"color:#337ab7;float:right;\"onclick=\"downloadDocument("
1289 
							+ response[i].activityAttachment[j].documentId
1290 
							+ ",\`"
35569 amit 1291 
							+ docName
27410 tejbeer 1292 
							+ "\`)\">"
35569 amit 1293 
							+ docName
27410 tejbeer 1294 
							+ "&nbsp;<i class=\"fa fa-download\"></i>"
1295 
							+ "</a>"
1296 
						activityAttachment.push(assigneeAttachment);
27270 tejbeer 1297 
					}
27410 tejbeer 1298 
					attachments = activityAttachment.join("");
1299 
					console.log(attachments);
1300 
				}
24417 govind 1301 
 
35569 amit 1302 
				var activityType = response[i].type;
1303 
				var escapedMessage = escapeHtml(response[i].message);
1304 
				var formattedTime = moment(response[i].createTimestamp).format('DD/MM/YYYY, h:mm:ss a');
1305 
 
1306 
				if (activityType == ActivityType.OPENED || activityType == ActivityType.COMMUNICATION_IN) {
1307 
 
27410 tejbeer 1308 
					var partnerMessage = "<div class=\"incoming_msg\">"
1309 
						+ "<div class=\"received_msg\">"
1310 
						+ "<div class=\"received_withd_msg\">" + "<p>"
35569 amit 1311 
						+ escapedMessage + "</p><div>"
27410 tejbeer 1312 
						+ `${attachments}`
1313 
						+ "</div> <span class=\"time_date\"> "
35569 amit 1314 
						+ formattedTime
27410 tejbeer 1315 
						+ "</span></div>" + "</div>" + "</div>";
1316 
					$(".activity-container .modal-body").append(
1317 
						partnerMessage);
27270 tejbeer 1318 
 
35569 amit 1319 
				} else if (activityType == ActivityType.COMMUNICATION_OUT) {
1320 
					var senderName = escapeHtml(response[i].name ? response[i].name : "Support");
27410 tejbeer 1321 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1322 
						+ "<div class=\"sent_msg\">"
1323 
						+ "<span style=color:green>"
1324 
						+ "~"
35569 amit 1325 
						+ senderName + "<p>"
1326 
						+ escapedMessage + "</span> </p><div>"
27410 tejbeer 1327 
						+ `${attachments}`
1328 
						+ "</div> <span class=\"time_date\">"
35569 amit 1329 
						+ formattedTime
27410 tejbeer 1330 
						+ "</span> </div>" + "</div>";
1331 
					$(".activity-container .modal-body").append(
1332 
						assigneeMessage);
27270 tejbeer 1333 
 
35569 amit 1334 
				} else if (response[i].name && activityType == ActivityType.COMMUNICATION_INTERNAL) {
1335 
					var senderName = escapeHtml(response[i].name);
27410 tejbeer 1336 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1337 
						+ "<div class=\"sent_msg\">"
1338 
						+ "<span style=color:green>"
1339 
						+ "~"
35569 amit 1340 
						+ senderName
27410 tejbeer 1341 
						+ "<p style=\"color: white;background: #b75454;\">"
35569 amit 1342 
						+ escapedMessage + "</span> </p> <div>"
27410 tejbeer 1343 
						+ `${attachments}`
1344 
						+ "</div> <span class=\"time_date\">"
35569 amit 1345 
						+ formattedTime
27410 tejbeer 1346 
						+ "</span> </div>" + "</div>";
1347 
					$(".activity-container .modal-body").append(
1348 
						assigneeMessage);
27270 tejbeer 1349 
 
27410 tejbeer 1350 
				} else {
1351 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1352 
						+ "<div class=\"sent_msg\">" + "<p>"
35569 amit 1353 
						+ escapedMessage + "</span> </p> <div>"
27410 tejbeer 1354 
						+ `${attachments}`
1355 
						+ "</div> <span class=\"time_date\">"
35569 amit 1356 
						+ formattedTime
27410 tejbeer 1357 
						+ "</span> </div>" + "</div>";
1358 
					$(".activity-container .modal-body").append(
1359 
						assigneeMessage);
27270 tejbeer 1360 
 
24417 govind 1361 
				}
24824 govind 1362 
 
27410 tejbeer 1363 
			}
35569 amit 1364 
			// Only show internal checkbox to CRM users (they can choose internal/external)
1365 
			// Non-CRM users always send internal, so hide the checkbox
1366 
			if (toBool(roleType) && toBool(isCrmUser)) {
27410 tejbeer 1367 
				$('.internalCheckBox').css('display', 'block');
35569 amit 1368 
				$('#internalCommunication').prop('checked', toBool(internal));
27410 tejbeer 1369 
			} else {
1370 
				$('.internalCheckBox').css('display', 'none');
35569 amit 1371 
				// Non-CRM users always send internal
1372 
				$('#internalCommunication').prop('checked', true);
27410 tejbeer 1373 
			}
1374 
		});
24417 govind 1375 
}
27270 tejbeer 1376 
 
1377 
function downloadDocument(documentId, documentName) {
1378 
	console.log(documentName)
1379 
	doAjaxGetDownload(context + "/download?documentId=" + documentId,
27410 tejbeer 1380 
		documentName);
27270 tejbeer 1381 
}