| 27410 |
tejbeer |
1 |
var TEAM_ACTIVITY = ["COMMUNICATION_OUT", "COMMUNICATION_INTERNAL",
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"ESCALATED", "ASSIGNED", "CATEGORY_CHANGED"];
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| 24417 |
govind |
3 |
$(function() {
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| 27754 |
amit.gupta |
5 |
$(document).on('click', ".create-ticket-category", function() {
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| 24417 |
govind |
6 |
console.log("create ticket category clicked......");
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loadCreateCategory("main-content");
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});
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| 27754 |
amit.gupta |
9 |
$(document).on('click', ".create-region", function() {
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| 24417 |
govind |
10 |
loadCreateRegion("main-content");
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});
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| 24748 |
govind |
12 |
$("#manager-ticket-search-by-partner-name").live(
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| 27410 |
tejbeer |
13 |
'click',
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function() {
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var searchContent = $(this).data('id');
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var searchValue = $("#typeaheadpartnername").val();
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var searchType = $("#managersearchType").val();
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var managerTicketStatus = $("#managerTicketStatus").val();
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var managerTicketorderBy = $("#managerTicketorderBy").val();
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if (typeof (searchContent) == "undefined" || !searchContent) {
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searchContent = "";
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}
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| 24747 |
govind |
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| 27410 |
tejbeer |
24 |
loadManagerTicket("main-content", managerTicketStatus,
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managerTicketorderBy, searchType, searchContent,
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searchValue);
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| 24747 |
govind |
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| 27410 |
tejbeer |
28 |
});
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| 24747 |
govind |
29 |
$("#retailer-details-search-button-by-ticketId").live(
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| 27410 |
tejbeer |
30 |
'click',
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function() {
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var searchContent = $("#search-by-ticketId").val();
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var searchType = $("#managersearchType").val();
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var managerTicketStatus = $("#managerTicketStatus").val();
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var managerTicketorderBy = $("#managerTicketorderBy").val();
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if (typeof (searchContent) == "undefined" || !searchContent) {
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searchContent = "";
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}
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if (searchContent == "" || searchContent == undefined
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|| searchContent == null) {
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alert("Input field can't be empty");
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return false;
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}
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loadManagerTicket("main-content", managerTicketStatus,
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managerTicketorderBy, searchType, searchContent, null);
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| 24747 |
govind |
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| 27410 |
tejbeer |
47 |
});
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| 24787 |
govind |
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$("#assignee-ticket-search-by-partner-name").live(
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| 27410 |
tejbeer |
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'click',
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function() {
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var searchContent = $(this).data('id');
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var searchValue = $("#typeaheadpartnernameforassignee").val();
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var searchType = $("#assigneesearchType").val();
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var ticketStatus = $("#ticketStatus").val();
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var ticketorderBy = $("#orderBy").val();
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console.log(ticketStatus);
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console.log(ticketorderBy);
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console.log(searchValue);
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if (typeof (searchContent) == "undefined" || !searchContent) {
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searchContent = "";
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}
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| 24747 |
govind |
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| 27410 |
tejbeer |
63 |
loadMyTicket("main-content", ticketStatus, ticketorderBy,
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searchType, searchContent, searchValue);
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| 24787 |
govind |
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| 27410 |
tejbeer |
66 |
});
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| 24787 |
govind |
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$("#assignee-retailer-details-search-button-by-ticketId").live(
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| 27410 |
tejbeer |
68 |
'click',
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function() {
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var searchContent = $("#assignee-search-by-ticketId").val();
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var searchType = $("#assigneesearchType").val();
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var ticketStatus = $("#ticketStatus").val();
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var ticketorderBy = $("#orderBy").val();
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if (typeof (searchContent) == "undefined" || !searchContent) {
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searchContent = "";
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}
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if (searchContent == "" || searchContent == undefined
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|| searchContent == null) {
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alert("Input field can't be empty");
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return false;
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}
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console.log(ticketStatus);
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console.log(ticketorderBy);
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loadMyTicket("main-content", ticketStatus, ticketorderBy,
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searchType, searchContent, null);
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| 24787 |
govind |
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| 27410 |
tejbeer |
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});
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| 24787 |
govind |
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| 27754 |
amit.gupta |
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$(document).on('click', "#ticket-last-activity", function() {
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| 24620 |
govind |
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var ticketId = $(this).data('ticketid');
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var activity = $(this).data('activity');
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console.log(ticketId);
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console.log(activity);
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| 24699 |
govind |
94 |
if (confirm("Are you sure!") == true) {
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| 24620 |
govind |
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createLastActivity(ticketId, activity);
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}
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});
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| 24471 |
govind |
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| 27754 |
amit.gupta |
99 |
$(document).on('change', "#region", function() {
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| 24620 |
govind |
100 |
var regionId = $("#region").val();
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| 24557 |
govind |
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console.log(regionId);
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loadPartnerForRegion(regionId);
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});
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| 25570 |
tejbeer |
104 |
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| 27754 |
amit.gupta |
105 |
$(document).on('change', "#regionPosition", function() {
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| 25570 |
tejbeer |
106 |
var regionId = $("#regionPosition").val();
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console.log(regionId);
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loadPartnerForRegionId(regionId);
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});
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| 27754 |
amit.gupta |
111 |
$(document).on('change', "#managersearchType", function() {
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| 24747 |
govind |
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var searchType = $("#managersearchType").val();
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console.log(searchType);
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var html;
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if (searchType == "PARTNER_NAME") {
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$('.byPartnerName').css('display', 'inline-block');
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$('.byTicketId').css('display', 'none');
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$("#search-by-ticketId").val("");
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} else {
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$('.byPartnerName').css('display', 'none');
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$('.byTicketId').css('display', 'inline-block');
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| 24824 |
govind |
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$('#manager-ticket-search-by-partner-name').data('id', "");
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| 24747 |
govind |
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}
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| 24557 |
govind |
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| 24747 |
govind |
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});
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| 27754 |
amit.gupta |
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$(document).on('change', "#assigneesearchType", function() {
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| 24787 |
govind |
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var searchType = $("#assigneesearchType").val();
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console.log(searchType);
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var html;
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if (searchType == "PARTNER_NAME") {
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$('.assigneebyPartnerName').css('display', 'inline-block');
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$('.assigneebyTicketId').css('display', 'none');
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$("#assignee-search-by-ticketId").val("");
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} else {
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$('.assigneebyPartnerName').css('display', 'none');
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$('.assigneebyTicketId').css('display', 'inline-block');
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| 24824 |
govind |
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$("#assignee-ticket-search-by-partner-name").data('id', '');
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| 24787 |
govind |
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}
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| 24747 |
govind |
139 |
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| 24787 |
govind |
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});
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| 24471 |
govind |
142 |
$(".change-ticket-button")
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| 27410 |
tejbeer |
143 |
.live(
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'click',
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function() {
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var ticketId = $("#ticketId").val();
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var subCategory = $("#subCategory").val();
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var authUserId = $("#authUser").val();
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var categoryId = $("#category").val();
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console.log(ticketId);
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if (subCategory == null || subCategory == ""
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|| subCategory == undefined) {
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alert("Choose appropriate subCategory");
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return false;
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}
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console.log(authUserId);
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if (confirm("Are you sure you want to change ticket!") == true) {
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changeTicket(ticketId, subCategory, authUserId,
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categoryId);
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}
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});
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| 27754 |
amit.gupta |
162 |
$(document).on('click', "#edit-ticket", function() {
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| 24471 |
govind |
163 |
var ticketId = $(this).data('ticketid1');
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| 24467 |
govind |
164 |
loadEditTicket(ticketId);
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| 24439 |
govind |
165 |
});
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| 27754 |
amit.gupta |
166 |
$(document).on('click', ".manager-ticket", function() {
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| 24747 |
govind |
167 |
loadManagerTicket("main-content", null, null);
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| 24439 |
govind |
168 |
});
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| 27754 |
amit.gupta |
169 |
$(document).on('click', ".access-management", function() {
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| 26014 |
amit.gupta |
170 |
loadAccessManagement("main-content", null, null);
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});
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| 27754 |
amit.gupta |
172 |
$(document).on('click', ".ticketType", function() {
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| 24534 |
govind |
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console.log("create Region");
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| 24417 |
govind |
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loadCreateRegion("main-content");
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});
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| 27754 |
amit.gupta |
176 |
$(document).on('click', "#activities", function() {
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| 24417 |
govind |
177 |
var ticketId = $(this).data('ticketid');
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var assignee = $(this).data('assignee');
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| 24824 |
govind |
179 |
var internal = $(this).data('internal');
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var roleType = $(this).data('role');
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| 24417 |
govind |
181 |
console.log(assignee);
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| 24824 |
govind |
182 |
loadActivities(ticketId, assignee, internal, roleType);
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| 24417 |
govind |
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});
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| 27754 |
amit.gupta |
184 |
$(document).on('click', ".my-ticket", function() {
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| 24824 |
govind |
185 |
loadMyTicket("main-content", null, null, null, null, null);
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| 24417 |
govind |
186 |
});
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| 27754 |
amit.gupta |
187 |
$(document).on('click', "#close-ticket", function() {
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| 24417 |
govind |
188 |
var ticketId = $(this).data('ticketid');
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| 24439 |
govind |
189 |
closeTicket(ticketId);
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| 24417 |
govind |
190 |
});
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| 27410 |
tejbeer |
191 |
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| 27754 |
amit.gupta |
192 |
$(document).on('change', '.partners', function() {
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| 27410 |
tejbeer |
193 |
console.log("Hello");
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});
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| 27270 |
tejbeer |
195 |
var documentIds = [];
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var count = 0;
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$(".submit-message-button").live(
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| 27410 |
tejbeer |
199 |
'click',
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function() {
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var message = $("#activityMessage").val();
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var internal = $("#internalCommunication").prop("checked");
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if (message == "" || message == null || message == undefined) {
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alert("message field can't be empty");
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return false;
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}
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var ticketId = $("#ticketIdforactivity").val();
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var assignee = $("#assigneeUser").val();
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var roleType = $("#role").val();
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count = 0;
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console.log(message, ticketId, assignee);
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| 27285 |
tejbeer |
212 |
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| 27410 |
tejbeer |
213 |
createActivity(message, ticketId, assignee, internal, roleType,
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documentIds);
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});
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| 27270 |
tejbeer |
216 |
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| 27754 |
amit.gupta |
217 |
$(document).on('click', ".uploadFile", function() {
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| 27270 |
tejbeer |
218 |
$("#file1").trigger('click');
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| 24417 |
govind |
219 |
});
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| 27270 |
tejbeer |
221 |
$("input[name=file1]")
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| 27410 |
tejbeer |
222 |
.live(
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'change',
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function(evt) {
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var output = [];
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226 |
var fileBundle = [];
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227 |
for (var i = 0, f; f = evt.target.files[i]; i++) {
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count++;
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console.log(count);
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230 |
if (evt.target.files[i].size > 5000000) {
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231 |
alert("Size should be less than 5MB");
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return false;
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}
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| 27270 |
tejbeer |
234 |
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| 27410 |
tejbeer |
235 |
if (count > "5") {
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alert("five files send at a time");
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var lilength = $('.fileList li').size();
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console.log(lilength);
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count = lilength;
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console.log(lilength)
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return false;
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}
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| 27270 |
tejbeer |
243 |
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| 27410 |
tejbeer |
244 |
var file = evt.target.files[i];
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245 |
fileBundle.push(file);
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246 |
console.log(fileBundle);
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| 27270 |
tejbeer |
247 |
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| 27410 |
tejbeer |
248 |
var removeLink = "<a class=\"removeFile\" href=\"#\" data-fileid=\""
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249 |
+ i + "\">Remove</a>";
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| 27270 |
tejbeer |
250 |
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| 27410 |
tejbeer |
251 |
output.push("<li><strong>", file.name,
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252 |
"</strong> - ", " ",
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removeLink, "</li> ");
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| 27270 |
tejbeer |
254 |
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| 27410 |
tejbeer |
255 |
}
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| 27270 |
tejbeer |
256 |
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| 27410 |
tejbeer |
257 |
for (var j = 0; j < fileBundle.length; j++) {
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258 |
console.log(fileBundle[j])
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259 |
var url = context + '/document-upload';
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260 |
doAjaxUploadRequestHandler(
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url,
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'POST',
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263 |
fileBundle[j],
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264 |
function(response) {
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265 |
console.log(response);
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266 |
var documentId = response.response.document_id;
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267 |
console.log("documentId : "
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268 |
+ documentId);
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269 |
documentIds.push(documentId);
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| 27270 |
tejbeer |
270 |
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| 27410 |
tejbeer |
271 |
});
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| 27270 |
tejbeer |
272 |
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| 27410 |
tejbeer |
273 |
}
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274 |
console.log(documentIds);
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275 |
$(".fileList").append(output.join(""));
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| 27270 |
tejbeer |
276 |
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| 27410 |
tejbeer |
277 |
});
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| 27270 |
tejbeer |
278 |
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| 27754 |
amit.gupta |
279 |
$(document).on('click', ".removeFile", function(e) {
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| 27270 |
tejbeer |
280 |
e.preventDefault();
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| 27285 |
tejbeer |
281 |
console.log("Hello")
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| 27270 |
tejbeer |
282 |
var fileId = $(this).parent().children("a").data("fileid");
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| 27285 |
tejbeer |
283 |
for (var i = 0; i < documentIds.length; ++i) {
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284 |
if (documentIds[i].id === fileId)
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285 |
documentIds.splice(i, 1);
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286 |
}
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287 |
console.log(documentIds)
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288 |
$(this).parent().remove();
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289 |
var lilen = $('.fileList li').size();
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| 27270 |
tejbeer |
290 |
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| 27285 |
tejbeer |
291 |
count = lilen;
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292 |
console.log(count)
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293 |
/*
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294 |
* var lilength = $('.fileList li').size(); if (lilength == 1) {
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295 |
* console.log(lilength) $(".fileList li").remove(); } else {
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296 |
* console.log(lilength) $(".fileList li").eq(fileId).remove(); } var
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297 |
* lilen = $('.fileList li').size();
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298 |
*
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299 |
* count = lilen; console.log(count)
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300 |
*
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301 |
* console.log(documentIds);
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302 |
*/
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| 27270 |
tejbeer |
303 |
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304 |
});
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305 |
|
| 24417 |
govind |
306 |
$("#tickets-paginated .next").live(
|
| 27410 |
tejbeer |
307 |
'click',
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308 |
function() {
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309 |
var searchType = $("#assigneesearchType").val();
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310 |
var ticketStatus = $("#ticketStatus").val();
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311 |
var ticketStatus = $("#ticketStatus").val();
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312 |
var orderBy = $("#orderBy").val();
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313 |
var params;
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314 |
if (searchType == "" || searchType == undefined
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315 |
|| searchType == null || searchType == "TICKET_ID") {
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316 |
params = {
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317 |
"ticketStatus": ticketStatus,
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318 |
"orderby": orderBy
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319 |
};
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320 |
} else {
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321 |
var searchTerm = $("#assignee-partner-name-input").val();
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322 |
console.log(searchTerm);
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323 |
params = {
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324 |
"ticketStatus": ticketStatus,
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325 |
"orderby": orderBy,
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326 |
"ticketSearchType": searchType,
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327 |
"searchTerm": searchTerm
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328 |
};
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329 |
}
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|
330 |
loadPaginatedNextItems('/cs/myticketPaginated', params,
|
|
|
331 |
'tickets-paginated', 'my-ticket-table',
|
|
|
332 |
'ticket-details-container');
|
|
|
333 |
$(this).blur();
|
|
|
334 |
});
|
| 24417 |
govind |
335 |
|
| 24467 |
govind |
336 |
$("#manager-tickets-paginated .previous").live(
|
| 27410 |
tejbeer |
337 |
'click',
|
|
|
338 |
function() {
|
| 24747 |
govind |
339 |
|
| 27410 |
tejbeer |
340 |
var ticketStatus = $("#managerTicketStatus").val();
|
|
|
341 |
var orderBy = $("#managerTicketorderBy").val();
|
|
|
342 |
var searchType = $("#managersearchType").val();
|
|
|
343 |
var params;
|
|
|
344 |
if (searchType == "" || searchType == undefined
|
|
|
345 |
|| searchType == null || searchType == "TICKET_ID") {
|
|
|
346 |
params = {
|
|
|
347 |
"ticketStatus": ticketStatus,
|
|
|
348 |
"orderby": orderBy
|
|
|
349 |
};
|
|
|
350 |
} else {
|
|
|
351 |
var searchTerm = $("#partner-name-input").val();
|
|
|
352 |
console.log(searchTerm);
|
|
|
353 |
params = {
|
|
|
354 |
"ticketStatus": ticketStatus,
|
|
|
355 |
"orderby": orderBy,
|
|
|
356 |
"ticketSearchType": searchType,
|
|
|
357 |
"searchTerm": searchTerm
|
|
|
358 |
};
|
|
|
359 |
}
|
|
|
360 |
loadPaginatedPreviousItems('/cs/managerTicket-paginated',
|
|
|
361 |
params, 'manager-tickets-paginated',
|
|
|
362 |
'manager-ticket-table',
|
|
|
363 |
'manager-ticket-details-container');
|
|
|
364 |
$(this).blur();
|
|
|
365 |
});
|
| 24467 |
govind |
366 |
$("#manager-tickets-paginated .next").live(
|
| 27410 |
tejbeer |
367 |
'click',
|
|
|
368 |
function() {
|
|
|
369 |
var ticketStatus = $("#managerTicketStatus").val();
|
|
|
370 |
var orderBy = $("#managerTicketorderBy").val();
|
|
|
371 |
var searchType = $("#managersearchType").val();
|
|
|
372 |
var params;
|
|
|
373 |
if (searchType == "" || searchType == undefined
|
|
|
374 |
|| searchType == null || searchType == "TICKET_ID") {
|
|
|
375 |
params = {
|
|
|
376 |
"ticketStatus": ticketStatus,
|
|
|
377 |
"orderby": orderBy
|
|
|
378 |
};
|
|
|
379 |
} else {
|
|
|
380 |
var searchTerm = $("#partner-name-input").val();
|
|
|
381 |
console.log(searchTerm);
|
|
|
382 |
params = {
|
|
|
383 |
"ticketStatus": ticketStatus,
|
|
|
384 |
"orderby": orderBy,
|
|
|
385 |
"ticketSearchType": searchType,
|
|
|
386 |
"searchTerm": searchTerm
|
|
|
387 |
};
|
|
|
388 |
}
|
| 24699 |
govind |
389 |
|
| 27410 |
tejbeer |
390 |
loadPaginatedNextItems('/cs/managerTicket-paginated', params,
|
|
|
391 |
'manager-tickets-paginated', 'manager-ticket-table',
|
|
|
392 |
'manager-ticket-details-container');
|
|
|
393 |
$(this).blur();
|
|
|
394 |
});
|
| 24467 |
govind |
395 |
|
| 24417 |
govind |
396 |
$("#tickets-paginated .previous").live(
|
| 27410 |
tejbeer |
397 |
'click',
|
|
|
398 |
function() {
|
|
|
399 |
var searchType = $("#assigneesearchType").val();
|
|
|
400 |
var ticketStatus = $("#ticketStatus").val();
|
|
|
401 |
var ticketStatus = $("#ticketStatus").val();
|
|
|
402 |
var orderBy = $("#orderBy").val();
|
|
|
403 |
var params;
|
|
|
404 |
if (searchType == "" || searchType == undefined
|
|
|
405 |
|| searchType == null || searchType == "TICKET_ID") {
|
|
|
406 |
params = {
|
|
|
407 |
"ticketStatus": ticketStatus,
|
|
|
408 |
"orderby": orderBy
|
|
|
409 |
};
|
|
|
410 |
} else {
|
|
|
411 |
var searchTerm = $("#assignee-partner-name-input").val();
|
|
|
412 |
console.log(searchTerm);
|
|
|
413 |
params = {
|
|
|
414 |
"ticketStatus": ticketStatus,
|
|
|
415 |
"orderby": orderBy,
|
|
|
416 |
"ticketSearchType": searchType,
|
|
|
417 |
"searchTerm": searchTerm
|
|
|
418 |
};
|
|
|
419 |
}
|
|
|
420 |
loadPaginatedPreviousItems('/cs/myticketPaginated', params,
|
|
|
421 |
'tickets-paginated', 'my-ticket-table',
|
|
|
422 |
'ticket-details-container');
|
|
|
423 |
$(this).blur();
|
|
|
424 |
});
|
| 24471 |
govind |
425 |
$("#positions-paginated .next").live(
|
| 27410 |
tejbeer |
426 |
'click',
|
|
|
427 |
function() {
|
|
|
428 |
loadPaginatedNextItems('/cs/position-paginated', null,
|
|
|
429 |
'positions-paginated', 'position-table',
|
|
|
430 |
'position-details-container');
|
|
|
431 |
$(this).blur();
|
|
|
432 |
});
|
| 24417 |
govind |
433 |
|
| 24471 |
govind |
434 |
$("#positions-paginated .previous").live(
|
| 27410 |
tejbeer |
435 |
'click',
|
|
|
436 |
function() {
|
|
|
437 |
loadPaginatedPreviousItems('/cs/position-paginated', null,
|
|
|
438 |
'positions-paginated', 'position-table',
|
|
|
439 |
'position-details-container');
|
|
|
440 |
$(this).blur();
|
|
|
441 |
});
|
| 24471 |
govind |
442 |
|
| 27754 |
amit.gupta |
443 |
$(document).on('click', ".create-partner-region", function() {
|
| 24417 |
govind |
444 |
loadCreatePartnerRegion("main-content");
|
|
|
445 |
});
|
| 27754 |
amit.gupta |
446 |
$(document).on('click', ".create-ticket", function() {
|
| 24417 |
govind |
447 |
loadCreateTicket("main-content");
|
|
|
448 |
});
|
|
|
449 |
$(".create-ticket-button")
|
| 27410 |
tejbeer |
450 |
.live(
|
|
|
451 |
'click',
|
|
|
452 |
function() {
|
|
|
453 |
var categoryId = $('#category').val();
|
|
|
454 |
var subCategoryId = $('#subCategory').val();
|
|
|
455 |
if (categoryId == "" || categoryId == null
|
|
|
456 |
|| categoryId == undefined) {
|
|
|
457 |
alert("select appropriate category");
|
|
|
458 |
return false;
|
|
|
459 |
}
|
|
|
460 |
if (subCategoryId == "" || subCategoryId == null
|
|
|
461 |
|| subCategoryId == undefined) {
|
|
|
462 |
alert("select appropriate subCategoryId");
|
|
|
463 |
return false;
|
|
|
464 |
}
|
|
|
465 |
var dialog = bootbox
|
|
|
466 |
.dialog({
|
|
|
467 |
title: "Are you sure want to change create ticket!",
|
|
|
468 |
message: "<div class=form-inline'>"
|
|
|
469 |
+ "<label for='message'>Message:</label>"
|
|
|
470 |
+ "<textarea class='form-control' rows='2' id='message'></textarea>"
|
|
|
471 |
+ "</div>",
|
|
|
472 |
buttons: {
|
|
|
473 |
cancel: {
|
|
|
474 |
label: "cancel",
|
|
|
475 |
className: 'btn-danger',
|
|
|
476 |
callback: function() {
|
|
|
477 |
loadCreateTicket("main-content");
|
|
|
478 |
}
|
|
|
479 |
},
|
|
|
480 |
ok: {
|
|
|
481 |
label: "ok",
|
|
|
482 |
className: 'btn-info',
|
|
|
483 |
callback: function() {
|
|
|
484 |
message = $('#message').val();
|
|
|
485 |
console.log(message);
|
|
|
486 |
if (message == ""
|
|
|
487 |
|| message == null
|
|
|
488 |
|| message == undefined) {
|
|
|
489 |
alert("message field can't be empty");
|
|
|
490 |
return false;
|
|
|
491 |
}
|
|
|
492 |
var params = {
|
|
|
493 |
"categoryId": categoryId,
|
|
|
494 |
"subCategoryId": subCategoryId,
|
|
|
495 |
"message": message
|
|
|
496 |
}
|
|
|
497 |
doPostAjaxRequestWithParamsHandler(
|
|
|
498 |
context
|
|
|
499 |
+ "/cs/createTicket",
|
|
|
500 |
params,
|
|
|
501 |
function(response) {
|
|
|
502 |
if (response == "true") {
|
|
|
503 |
alert("successfully created");
|
| 24417 |
govind |
504 |
loadCreateTicket("main-content");
|
| 27410 |
tejbeer |
505 |
} else {
|
|
|
506 |
alert("You have reached maximum number of tickets Resolved , pls click on Resolved for the resolved tickets to create new.");
|
| 24417 |
govind |
507 |
}
|
| 27410 |
tejbeer |
508 |
});
|
| 24417 |
govind |
509 |
|
| 27410 |
tejbeer |
510 |
}
|
|
|
511 |
}
|
|
|
512 |
}
|
|
|
513 |
});
|
| 24417 |
govind |
514 |
|
| 27410 |
tejbeer |
515 |
});
|
| 27754 |
amit.gupta |
516 |
$(document).on('click', ".create-position", function() {
|
| 24417 |
govind |
517 |
loadCreatePosition("main-content");
|
|
|
518 |
});
|
|
|
519 |
|
| 27754 |
amit.gupta |
520 |
$(document).on('click', ".positionPartnerView", function() {
|
| 27410 |
tejbeer |
521 |
$clickedElement = $(this);
|
|
|
522 |
var positionId = $clickedElement.data("positionid");
|
|
|
523 |
$tdElement = $(this).closest('td');
|
|
|
524 |
doGetAjaxRequestHandler(context + "/cs/getPosition?positionId=" + positionId, function(response) {
|
|
|
525 |
|
|
|
526 |
$tdElement.html(response);
|
|
|
527 |
$tdElement.find('.partners').multiselect({
|
|
|
528 |
includeSelectAllOption: true,
|
|
|
529 |
multiple: true,
|
|
|
530 |
maxHeight: 200,
|
|
|
531 |
buttonWidth: '180px',
|
|
|
532 |
numberDisplayed: 1,
|
|
|
533 |
nonSelectedText: 'Partners',
|
|
|
534 |
nSelectedText: ' - Users Selected',
|
|
|
535 |
allSelectedText: 'All Users Selected',
|
|
|
536 |
enableFiltering: true,
|
|
|
537 |
enableCaseInsensitiveFiltering: true
|
|
|
538 |
});
|
|
|
539 |
});
|
|
|
540 |
});
|
|
|
541 |
|
|
|
542 |
|
| 24824 |
govind |
543 |
$("#ticketStatus").live(
|
| 27410 |
tejbeer |
544 |
'change',
|
|
|
545 |
function() {
|
|
|
546 |
var ticketStatus = $("#ticketStatus").val();
|
|
|
547 |
var orderBy = $("#orderBy").val();
|
|
|
548 |
var searchType = $("#assigneesearchType").val();
|
|
|
549 |
if (searchType == "" || searchType == undefined
|
|
|
550 |
|| searchType == null) {
|
|
|
551 |
loadMyTicket("main-content", ticketStatus, orderBy, null,
|
|
|
552 |
null, null);
|
|
|
553 |
} else {
|
|
|
554 |
if (searchType == "PARTNER_NAME") {
|
|
|
555 |
var searchTerm = $("#assignee-partner-name-input")
|
|
|
556 |
.val();
|
|
|
557 |
var searchValue = $("#typeaheadpartnernameforassignee")
|
|
|
558 |
.val();
|
|
|
559 |
loadMyTicket("main-content", ticketStatus, orderBy,
|
|
|
560 |
searchType, searchTerm, searchValue);
|
| 24824 |
govind |
561 |
} else {
|
| 27410 |
tejbeer |
562 |
var searchTerm = $("#assignee-search-by-ticketId")
|
|
|
563 |
.val();
|
|
|
564 |
loadMyTicket("main-content", ticketStatus, orderBy,
|
|
|
565 |
searchType, searchTerm, null);
|
| 24824 |
govind |
566 |
}
|
| 27410 |
tejbeer |
567 |
}
|
|
|
568 |
});
|
| 24824 |
govind |
569 |
$("#orderBy").live(
|
| 27410 |
tejbeer |
570 |
'change',
|
|
|
571 |
function() {
|
|
|
572 |
var ticketStatus = $("#ticketStatus").val();
|
|
|
573 |
var orderBy = $("#orderBy").val();
|
|
|
574 |
var searchType = $("#assigneesearchType").val();
|
|
|
575 |
if (searchType == "" || searchType == undefined
|
|
|
576 |
|| searchType == null) {
|
|
|
577 |
loadMyTicket("main-content", ticketStatus, orderBy, null,
|
|
|
578 |
null, null);
|
|
|
579 |
} else {
|
|
|
580 |
if (searchType == "PARTNER_NAME") {
|
|
|
581 |
var searchTerm = $("#assignee-partner-name-input")
|
|
|
582 |
.val();
|
|
|
583 |
var searchValue = $("#typeaheadpartnernameforassignee")
|
|
|
584 |
.val();
|
|
|
585 |
loadMyTicket("main-content", ticketStatus, orderBy,
|
|
|
586 |
searchType, searchTerm, searchValue);
|
| 24824 |
govind |
587 |
} else {
|
| 27410 |
tejbeer |
588 |
var searchTerm = $("#assignee-search-by-ticketId")
|
|
|
589 |
.val();
|
|
|
590 |
loadMyTicket("main-content", ticketStatus, orderBy,
|
|
|
591 |
searchType, searchTerm, null);
|
| 24824 |
govind |
592 |
}
|
| 27410 |
tejbeer |
593 |
}
|
|
|
594 |
});
|
| 24747 |
govind |
595 |
$("#managerTicketStatus").live(
|
| 27410 |
tejbeer |
596 |
'change',
|
|
|
597 |
function() {
|
|
|
598 |
var ticketStatus = $("#managerTicketStatus").val();
|
|
|
599 |
var orderBy = $("#managerTicketorderBy").val();
|
|
|
600 |
var searchType = $("#managersearchType").val();
|
|
|
601 |
if (searchType == "" || searchType == undefined
|
|
|
602 |
|| searchType == null) {
|
|
|
603 |
loadManagerTicket("main-content", ticketStatus, orderBy,
|
|
|
604 |
null, null, null);
|
|
|
605 |
} else {
|
|
|
606 |
if (searchType == "PARTNER_NAME") {
|
|
|
607 |
var searchTerm = $("#partner-name-input").val();
|
|
|
608 |
var searchValue = $("#typeaheadpartnername").val();
|
|
|
609 |
loadManagerTicket("main-content", ticketStatus,
|
|
|
610 |
orderBy, searchType, searchTerm, searchValue);
|
| 24747 |
govind |
611 |
} else {
|
| 27410 |
tejbeer |
612 |
var searchTerm = $("#search-by-ticketId").val();
|
|
|
613 |
loadManagerTicket("main-content", ticketStatus,
|
|
|
614 |
orderBy, searchType, searchTerm, null);
|
| 24747 |
govind |
615 |
}
|
| 27410 |
tejbeer |
616 |
}
|
| 24747 |
govind |
617 |
|
| 27410 |
tejbeer |
618 |
});
|
| 24747 |
govind |
619 |
$("#managerTicketorderBy").live(
|
| 27410 |
tejbeer |
620 |
'change',
|
|
|
621 |
function() {
|
|
|
622 |
var ticketStatus = $("#managerTicketStatus").val();
|
|
|
623 |
var orderBy = $("#managerTicketorderBy").val();
|
|
|
624 |
var searchType = $("#managersearchType").val();
|
|
|
625 |
var searchType = $("#managersearchType").val();
|
|
|
626 |
if (searchType == "" || searchType == undefined
|
|
|
627 |
|| searchType == null) {
|
|
|
628 |
loadManagerTicket("main-content", ticketStatus, orderBy,
|
|
|
629 |
null, null, null);
|
|
|
630 |
} else {
|
|
|
631 |
if (searchType == "PARTNER_NAME") {
|
|
|
632 |
var searchTerm = $("#partner-name-input").val();
|
|
|
633 |
var searchValue = $("#typeaheadpartnername").val();
|
|
|
634 |
loadManagerTicket("main-content", ticketStatus,
|
|
|
635 |
orderBy, searchType, searchTerm, searchValue);
|
| 24747 |
govind |
636 |
} else {
|
| 27410 |
tejbeer |
637 |
var searchTerm = $("#search-by-ticketId").val();
|
|
|
638 |
loadManagerTicket("main-content", ticketStatus,
|
|
|
639 |
orderBy, searchType, searchTerm, null);
|
| 24747 |
govind |
640 |
}
|
| 27410 |
tejbeer |
641 |
}
|
| 24747 |
govind |
642 |
|
| 27410 |
tejbeer |
643 |
});
|
| 27754 |
amit.gupta |
644 |
$(document).on('change', "#category", function() {
|
| 24417 |
govind |
645 |
var categoryId = $("#category").val();
|
| 24500 |
govind |
646 |
$("#auth-user-for-category").hide();
|
| 24417 |
govind |
647 |
loadSubCategories(categoryId);
|
|
|
648 |
});
|
|
|
649 |
$(".create-ticket-category-button")
|
| 27410 |
tejbeer |
650 |
.live(
|
|
|
651 |
'click',
|
|
|
652 |
function() {
|
|
|
653 |
console
|
|
|
654 |
.log("create-ticket-category-button clicked......");
|
|
|
655 |
var name = $("#categoryName").val();
|
|
|
656 |
var description = $("#categorydescription").val();
|
|
|
657 |
console.log(name, description);
|
|
|
658 |
if (name == "" || name == null || name == undefined) {
|
|
|
659 |
alert("Name field can't be empty");
|
|
|
660 |
return false;
|
|
|
661 |
}
|
|
|
662 |
if (description == "" || description == null
|
|
|
663 |
|| description == undefined) {
|
|
|
664 |
alert("Description field can't be empty");
|
|
|
665 |
return false;
|
|
|
666 |
}
|
|
|
667 |
if (confirm("Are you sure you want to create ticket category!") == true) {
|
|
|
668 |
createCategory("main-content", name, description);
|
|
|
669 |
}
|
|
|
670 |
});
|
| 24417 |
govind |
671 |
$(".create-region-button")
|
| 27410 |
tejbeer |
672 |
.live(
|
|
|
673 |
'click',
|
|
|
674 |
function() {
|
|
|
675 |
var name = $("#regionName").val();
|
|
|
676 |
var description = $("#regiondescription").val();
|
|
|
677 |
if (name == "" || name == null || name == undefined) {
|
|
|
678 |
alert("Name field can't be empty");
|
|
|
679 |
return false;
|
|
|
680 |
}
|
|
|
681 |
if (description == "" || description == null
|
|
|
682 |
|| description == undefined) {
|
|
|
683 |
alert("Description field can't be empty");
|
|
|
684 |
return false;
|
|
|
685 |
}
|
|
|
686 |
if (confirm("Are you sure you want to create region!") == true) {
|
|
|
687 |
createRegion("main-content", name, description);
|
|
|
688 |
}
|
|
|
689 |
});
|
| 24417 |
govind |
690 |
|
|
|
691 |
$(".create-partner-region-button")
|
| 27410 |
tejbeer |
692 |
.live(
|
|
|
693 |
'click',
|
|
|
694 |
function() {
|
| 24417 |
govind |
695 |
|
| 27410 |
tejbeer |
696 |
var regionId = $("#region").val();
|
|
|
697 |
var fofoIds = $("#partner").val();
|
|
|
698 |
console.log(regionId, fofoIds);
|
|
|
699 |
if (regionId == "" || regionId == null
|
|
|
700 |
|| regionId == undefined) {
|
|
|
701 |
alert("regionId field can't be empty");
|
|
|
702 |
return false;
|
|
|
703 |
}
|
|
|
704 |
if (fofoIds == "" || fofoIds == null
|
|
|
705 |
|| fofoIds == undefined) {
|
|
|
706 |
alert("select appropriate partner");
|
|
|
707 |
return false;
|
|
|
708 |
}
|
|
|
709 |
if (confirm("Are you sure you want to create partner region!") == true) {
|
|
|
710 |
createPartnerRegion("main-content", regionId,
|
|
|
711 |
fofoIds);
|
|
|
712 |
}
|
|
|
713 |
});
|
| 24417 |
govind |
714 |
$(".create-position-button")
|
| 27410 |
tejbeer |
715 |
.live(
|
|
|
716 |
'click',
|
|
|
717 |
function() {
|
| 24417 |
govind |
718 |
|
| 27410 |
tejbeer |
719 |
var authUser = $("#authUser").val();
|
|
|
720 |
var ticketCategoryPosition = $(
|
|
|
721 |
"#ticketCategoryPosition").val();
|
|
|
722 |
var escalationType = $("#escalationType").val();
|
|
|
723 |
var regionPosition = $("#regionPosition").val();
|
|
|
724 |
var fofoIds = $("#partner").val();
|
|
|
725 |
if (fofoIds.includes("0")) {
|
|
|
726 |
fofoIds = [0];
|
|
|
727 |
console.log(fofoIds);
|
|
|
728 |
} else {
|
|
|
729 |
console.log(fofoIds);
|
|
|
730 |
}
|
|
|
731 |
console.log(authUser, ticketCategoryPosition,
|
|
|
732 |
escalationType, regionPosition);
|
|
|
733 |
if (authUser == "" || authUser == null
|
|
|
734 |
|| authUser == undefined) {
|
|
|
735 |
alert("select appropriate authUser");
|
|
|
736 |
return false;
|
|
|
737 |
}
|
|
|
738 |
if (ticketCategoryPosition == ""
|
|
|
739 |
|| ticketCategoryPosition == null
|
|
|
740 |
|| ticketCategoryPosition == undefined) {
|
|
|
741 |
alert("select appropriate category");
|
|
|
742 |
return false;
|
|
|
743 |
}
|
|
|
744 |
if (escalationType == "" || escalationType == null
|
|
|
745 |
|| escalationType == undefined) {
|
|
|
746 |
alert("select appropriate escalationType");
|
|
|
747 |
return false;
|
|
|
748 |
}
|
|
|
749 |
if (regionPosition == "" || regionPosition == null
|
|
|
750 |
|| regionPosition == undefined) {
|
|
|
751 |
alert("select appropriate Region");
|
|
|
752 |
return false;
|
|
|
753 |
}
|
| 25570 |
tejbeer |
754 |
|
| 27410 |
tejbeer |
755 |
if (confirm("Are you sure you want to create Position!") == true) {
|
|
|
756 |
createPosition("main-content", authUser,
|
|
|
757 |
ticketCategoryPosition, escalationType,
|
|
|
758 |
regionPosition, fofoIds);
|
|
|
759 |
}
|
| 25570 |
tejbeer |
760 |
|
| 27410 |
tejbeer |
761 |
});
|
| 24417 |
govind |
762 |
|
| 27754 |
amit.gupta |
763 |
$(document).on('change', "#ticketCategory", function() {
|
| 24417 |
govind |
764 |
console.log("change ticket category clicked......");
|
|
|
765 |
var ticketCategoryId = $(this).val();
|
|
|
766 |
console.log(ticketCategoryId);
|
|
|
767 |
loadticketSubCategoryById(ticketCategoryId);
|
|
|
768 |
});
|
| 27754 |
amit.gupta |
769 |
$(document).on('click', ".create-ticket-sub-category", function() {
|
| 24417 |
govind |
770 |
console.log("create ticket category clicked......");
|
|
|
771 |
loadCreateSubCategory("main-content");
|
|
|
772 |
});
|
|
|
773 |
|
|
|
774 |
$(".create-ticket-sub-category-button")
|
| 27410 |
tejbeer |
775 |
.live(
|
|
|
776 |
'click',
|
|
|
777 |
function() {
|
|
|
778 |
console
|
|
|
779 |
.log("create-ticket-category-button clicked......");
|
|
|
780 |
var name = $("#subcategoryName").val();
|
|
|
781 |
var description = $("#subcategorydescription").val();
|
|
|
782 |
var ticketCategoryId = $("#ticketCategory").val();
|
|
|
783 |
console.log(name, description);
|
|
|
784 |
if (name == "" || name == null || name == undefined) {
|
|
|
785 |
alert("Name field can't be empty");
|
|
|
786 |
return false;
|
|
|
787 |
}
|
|
|
788 |
if (description == "" || description == null
|
|
|
789 |
|| description == undefined) {
|
|
|
790 |
alert("Description field can't be empty");
|
|
|
791 |
return false;
|
|
|
792 |
}
|
|
|
793 |
if (ticketCategoryId == "" || ticketCategoryId == null
|
|
|
794 |
|| ticketCategoryId == undefined) {
|
|
|
795 |
alert("select appropriate category name");
|
|
|
796 |
return false;
|
|
|
797 |
}
|
|
|
798 |
if (confirm("Are you sure you want to create ticket category!") == true) {
|
|
|
799 |
createSubCategory("main-content", name,
|
|
|
800 |
description, ticketCategoryId);
|
|
|
801 |
}
|
|
|
802 |
});
|
| 27754 |
amit.gupta |
803 |
$(document).on('click', ".remove-position", function() {
|
| 24471 |
govind |
804 |
var positionId = $(this).data('positionid');
|
|
|
805 |
if (confirm("Are you sure you want to remove position!") == true) {
|
| 24534 |
govind |
806 |
removePosition(positionId);
|
| 24471 |
govind |
807 |
}
|
|
|
808 |
});
|
| 24417 |
govind |
809 |
|
| 27141 |
amit.gupta |
810 |
$(".update-position")
|
| 27410 |
tejbeer |
811 |
.live(
|
|
|
812 |
'click',
|
|
|
813 |
function() {
|
|
|
814 |
var positionId = $(this).data('positionid');
|
|
|
815 |
var regionId = $(this).data('regionid');
|
|
|
816 |
var row = $(this);
|
|
|
817 |
var selectedFofoIds = $(this).closest("tr").find(
|
|
|
818 |
'#partners').val();
|
|
|
819 |
if (selectedFofoIds.includes("0")) {
|
|
|
820 |
selectedFofoIds = [0];
|
|
|
821 |
console.log(selectedFofoIds);
|
|
|
822 |
} else {
|
|
|
823 |
console.log(selectedFofoIds);
|
|
|
824 |
}
|
|
|
825 |
if (confirm("Are you sure you want to update the partners!") == true) {
|
|
|
826 |
doPostAjaxRequestWithJsonHandler(context
|
|
|
827 |
+ "/cs/updatePartnerPosition?regionId="
|
|
|
828 |
+ regionId + "&positionId=" + positionId,
|
|
|
829 |
JSON.stringify(selectedFofoIds), function(
|
|
|
830 |
response) {
|
|
|
831 |
if (response == "true") {
|
|
|
832 |
alert("Update successfully");
|
|
|
833 |
loadCreatePosition("main-content");
|
| 27141 |
amit.gupta |
834 |
}
|
|
|
835 |
});
|
| 27410 |
tejbeer |
836 |
}
|
| 25570 |
tejbeer |
837 |
|
| 27410 |
tejbeer |
838 |
});
|
|
|
839 |
|
| 24417 |
govind |
840 |
});
|
|
|
841 |
|
|
|
842 |
function loadCreateCategory(domId) {
|
|
|
843 |
doGetAjaxRequestHandler(context + "/cs/createCategory", function(response) {
|
|
|
844 |
$('#' + domId).html(response);
|
|
|
845 |
});
|
|
|
846 |
}
|
| 24534 |
govind |
847 |
function removePosition(positionId) {
|
|
|
848 |
doDeleteAjaxRequestHandler(context + "/cs/removePosition?positionId="
|
| 27410 |
tejbeer |
849 |
+ positionId, function(response) {
|
|
|
850 |
if (response == "true") {
|
|
|
851 |
alert("Position removed successfully");
|
|
|
852 |
loadCreatePosition("main-content");
|
|
|
853 |
}
|
|
|
854 |
});
|
| 24471 |
govind |
855 |
}
|
| 24417 |
govind |
856 |
|
|
|
857 |
function loadCreateRegion(domId) {
|
|
|
858 |
doGetAjaxRequestHandler(context + "/cs/createRegion", function(response) {
|
|
|
859 |
$('#' + domId).html(response);
|
|
|
860 |
});
|
|
|
861 |
}
|
| 24824 |
govind |
862 |
function loadMyTicket(domId, ticketStatus, sortOrder, ticketSearchType,
|
| 27410 |
tejbeer |
863 |
searchTerm, searchValue) {
|
| 24620 |
govind |
864 |
|
| 24699 |
govind |
865 |
if (ticketStatus == null && sortOrder == null) {
|
|
|
866 |
doGetAjaxRequestHandler(context + "/cs/myticket", function(response) {
|
|
|
867 |
$('#' + domId).html(response);
|
|
|
868 |
});
|
| 24824 |
govind |
869 |
} else if (ticketSearchType == null) {
|
| 24699 |
govind |
870 |
doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
|
| 27410 |
tejbeer |
871 |
+ ticketStatus + "&orderby=" + sortOrder, function(response) {
|
|
|
872 |
$('#' + domId).html(response);
|
|
|
873 |
});
|
| 24824 |
govind |
874 |
} else {
|
|
|
875 |
doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
|
| 27410 |
tejbeer |
876 |
+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
|
|
|
877 |
+ ticketSearchType + "&searchTerm=" + searchTerm, function(
|
| 24824 |
govind |
878 |
response) {
|
|
|
879 |
$('#' + domId).html(response);
|
|
|
880 |
if (ticketSearchType == "PARTNER_NAME") {
|
|
|
881 |
$('.assigneebyPartnerName').css('display', 'inline-block');
|
|
|
882 |
$('.assingeebyTicketId').css('display', 'none');
|
|
|
883 |
$("#typeaheadpartnernameforassignee").val(searchValue);
|
|
|
884 |
$("#assignee-partner-name-input").val(searchTerm);
|
|
|
885 |
} else {
|
|
|
886 |
$('.assigneebyPartnerName').css('display', 'none');
|
|
|
887 |
$('.assigneebyTicketId').css('display', 'inline-block');
|
|
|
888 |
$("#assignee-search-by-ticketId").val(searchTerm);
|
|
|
889 |
}
|
| 24699 |
govind |
890 |
});
|
|
|
891 |
}
|
| 24417 |
govind |
892 |
}
|
|
|
893 |
|
|
|
894 |
function loadCreatePartnerRegion(domId) {
|
|
|
895 |
doGetAjaxRequestHandler(context + "/cs/createPartnerRegion", function(
|
| 27410 |
tejbeer |
896 |
response) {
|
| 24417 |
govind |
897 |
$('#' + domId).html(response);
|
|
|
898 |
});
|
|
|
899 |
}
|
|
|
900 |
function loadCreatePosition(domId) {
|
|
|
901 |
doGetAjaxRequestHandler(context + "/cs/createPosition", function(response) {
|
|
|
902 |
$('#' + domId).html(response);
|
|
|
903 |
});
|
|
|
904 |
}
|
|
|
905 |
function loadSubCategories(categoryId) {
|
|
|
906 |
doGetAjaxRequestHandler(context
|
| 27410 |
tejbeer |
907 |
+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
|
|
|
908 |
function(response) {
|
|
|
909 |
$('#' + "create-ticket-sub-categories").html(response);
|
|
|
910 |
});
|
| 24417 |
govind |
911 |
}
|
|
|
912 |
function createCategory(domId, name, description) {
|
|
|
913 |
var params = {
|
| 27410 |
tejbeer |
914 |
"name": name,
|
|
|
915 |
"description": description
|
| 24417 |
govind |
916 |
}
|
|
|
917 |
doPostAjaxRequestWithParamsHandler(context + "/cs/createCategory", params,
|
| 27410 |
tejbeer |
918 |
function(response) {
|
|
|
919 |
alert("Category created successfully");
|
|
|
920 |
loadCreateCategory(domId);
|
|
|
921 |
});
|
| 24417 |
govind |
922 |
}
|
| 24534 |
govind |
923 |
function changeTicket(ticketId, subCategoryId, authUserId, categoryId) {
|
| 24467 |
govind |
924 |
var params = {
|
| 27410 |
tejbeer |
925 |
"ticketId": ticketId,
|
|
|
926 |
"subCategoryId": subCategoryId,
|
|
|
927 |
"authUserId": authUserId,
|
|
|
928 |
"categoryId": categoryId
|
| 24471 |
govind |
929 |
}
|
|
|
930 |
doPostAjaxRequestWithParamsHandler(context + "/cs/edit-ticket", params,
|
| 27410 |
tejbeer |
931 |
function(response) {
|
|
|
932 |
if (response == "true") {
|
|
|
933 |
alert("Ticket changed successfully");
|
|
|
934 |
loadManagerTicket("main-content", null, null, null, null,
|
|
|
935 |
null);
|
|
|
936 |
}
|
|
|
937 |
});
|
| 24467 |
govind |
938 |
}
|
| 24417 |
govind |
939 |
function createRegion(domId, name, description) {
|
|
|
940 |
var params = {
|
| 27410 |
tejbeer |
941 |
"name": name,
|
|
|
942 |
"description": description
|
| 24417 |
govind |
943 |
}
|
|
|
944 |
doPostAjaxRequestWithParamsHandler(context + "/cs/createRegion", params,
|
| 27410 |
tejbeer |
945 |
function(response) {
|
|
|
946 |
if (response == "true") {
|
|
|
947 |
alert("Region created successfully");
|
|
|
948 |
loadCreateRegion(domId);
|
|
|
949 |
}
|
|
|
950 |
});
|
| 24417 |
govind |
951 |
}
|
|
|
952 |
function loadCreateSubCategory(domId) {
|
|
|
953 |
doGetAjaxRequestHandler(context + "/cs/createSubCategory", function(
|
| 27410 |
tejbeer |
954 |
response) {
|
| 24417 |
govind |
955 |
$('#' + domId).html(response);
|
|
|
956 |
});
|
|
|
957 |
}
|
| 24747 |
govind |
958 |
function loadManagerTicket(domId, ticketStatus, sortOrder, ticketSearchType,
|
| 27410 |
tejbeer |
959 |
searchTerm, searchValue) {
|
| 24751 |
govind |
960 |
if (ticketStatus == null && sortOrder == null) {
|
| 24747 |
govind |
961 |
doGetAjaxRequestHandler(context + "/cs/managerTicket", function(
|
| 27410 |
tejbeer |
962 |
response) {
|
| 24699 |
govind |
963 |
$('#' + domId).html(response);
|
|
|
964 |
});
|
| 24824 |
govind |
965 |
} else if (ticketSearchType == null) {
|
| 24747 |
govind |
966 |
doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
|
| 27410 |
tejbeer |
967 |
+ ticketStatus + "&orderby=" + sortOrder, function(response) {
|
|
|
968 |
$('#' + domId).html(response);
|
|
|
969 |
});
|
| 24824 |
govind |
970 |
} else {
|
| 24751 |
govind |
971 |
doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
|
| 27410 |
tejbeer |
972 |
+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
|
|
|
973 |
+ ticketSearchType + "&searchTerm=" + searchTerm, function(
|
| 24747 |
govind |
974 |
response) {
|
|
|
975 |
$('#' + domId).html(response);
|
|
|
976 |
if (ticketSearchType == "PARTNER_NAME") {
|
|
|
977 |
$('.byPartnerName').css('display', 'inline-block');
|
|
|
978 |
$('.byTicketId').css('display', 'none');
|
| 24748 |
govind |
979 |
$("#typeaheadpartnername").val(searchValue);
|
| 24747 |
govind |
980 |
$("#partner-name-input").val(searchTerm);
|
|
|
981 |
} else {
|
|
|
982 |
$('.byPartnerName').css('display', 'none');
|
|
|
983 |
$('.byTicketId').css('display', 'inline-block');
|
|
|
984 |
$("#search-by-ticketId").val(searchTerm);
|
|
|
985 |
}
|
|
|
986 |
});
|
|
|
987 |
}
|
| 24439 |
govind |
988 |
}
|
| 24417 |
govind |
989 |
function loadCreateTicket(domId) {
|
|
|
990 |
doGetAjaxRequestHandler(context + "/cs/createTicket", function(response) {
|
|
|
991 |
$('#' + domId).html(response);
|
|
|
992 |
});
|
|
|
993 |
}
|
|
|
994 |
function loadticketSubCategoryById(ticketCategoryId) {
|
|
|
995 |
doGetAjaxRequestHandler(context
|
| 27410 |
tejbeer |
996 |
+ "/cs/getSubCategoryByCategoryId?ticketCategoryId="
|
|
|
997 |
+ ticketCategoryId, function(response) {
|
|
|
998 |
$(".ticket-sub-category-container").html(response);
|
|
|
999 |
});
|
| 24417 |
govind |
1000 |
}
|
|
|
1001 |
function createPartnerRegion(domId, regionId, fofoIds) {
|
|
|
1002 |
doPostAjaxRequestWithJsonHandler(context
|
| 27410 |
tejbeer |
1003 |
+ "/cs/createPartnerRegion?regionId=" + regionId, JSON
|
| 24417 |
govind |
1004 |
.stringify(fofoIds), function(response) {
|
| 27410 |
tejbeer |
1005 |
if (response == "true") {
|
|
|
1006 |
alert("added region to partner successfully");
|
|
|
1007 |
loadCreatePartnerRegion(domId);
|
|
|
1008 |
}
|
|
|
1009 |
});
|
| 24417 |
govind |
1010 |
}
|
|
|
1011 |
function createSubCategory(domId, name, description, categoryId) {
|
|
|
1012 |
var params = {
|
| 27410 |
tejbeer |
1013 |
"categoryId": categoryId,
|
|
|
1014 |
"name": name,
|
|
|
1015 |
"description": description
|
| 24417 |
govind |
1016 |
}
|
|
|
1017 |
doPostAjaxRequestWithParamsHandler(context + "/cs/createSubCategory",
|
| 27410 |
tejbeer |
1018 |
params, function(response) {
|
|
|
1019 |
alert("Sub Category created successfully");
|
|
|
1020 |
loadCreateSubCategory(domId);
|
|
|
1021 |
});
|
| 24417 |
govind |
1022 |
}
|
| 24620 |
govind |
1023 |
function createLastActivity(ticketId, activity) {
|
|
|
1024 |
var params = {
|
| 27410 |
tejbeer |
1025 |
"ticketId": ticketId,
|
|
|
1026 |
"lastactivity": activity
|
| 24620 |
govind |
1027 |
}
|
|
|
1028 |
doPostAjaxRequestWithParamsHandler(context + "/cs/create-last-activity",
|
| 27410 |
tejbeer |
1029 |
params, function(response) {
|
|
|
1030 |
if (response == "true") {
|
|
|
1031 |
alert("successfully mark last activity");
|
|
|
1032 |
loadMyTicket("main-content", null, null);
|
|
|
1033 |
}
|
|
|
1034 |
});
|
| 24620 |
govind |
1035 |
}
|
| 24439 |
govind |
1036 |
|
| 25570 |
tejbeer |
1037 |
function createPosition(domId, authUserId, categoryId, escalationType,
|
| 27410 |
tejbeer |
1038 |
regionId, fofoIds) {
|
| 25570 |
tejbeer |
1039 |
|
|
|
1040 |
var createPositionModel = {};
|
|
|
1041 |
createPositionModel['authUserId'] = authUserId;
|
|
|
1042 |
createPositionModel['categoryId'] = categoryId
|
|
|
1043 |
createPositionModel['escalationType'] = escalationType;
|
|
|
1044 |
createPositionModel['regionId'] = regionId,
|
| 27410 |
tejbeer |
1045 |
createPositionModel['fofoIds'] = fofoIds
|
| 25570 |
tejbeer |
1046 |
|
|
|
1047 |
console.log(createPositionModel);
|
|
|
1048 |
doPostAjaxRequestWithJsonHandler(context + "/cs/createPosition", JSON
|
| 27410 |
tejbeer |
1049 |
.stringify(createPositionModel), function(response) {
|
|
|
1050 |
if (response == "true") {
|
|
|
1051 |
alert("Position created successfully");
|
|
|
1052 |
loadCreatePosition(domId);
|
|
|
1053 |
}
|
|
|
1054 |
});
|
| 24417 |
govind |
1055 |
}
|
| 27270 |
tejbeer |
1056 |
function createActivity(message, ticketId, assigneeId, internal, roleType,
|
| 27410 |
tejbeer |
1057 |
documentIds) {
|
| 27270 |
tejbeer |
1058 |
|
| 24417 |
govind |
1059 |
var params = {
|
| 27410 |
tejbeer |
1060 |
"message": message,
|
|
|
1061 |
"ticketId": ticketId,
|
|
|
1062 |
"assigneeId": assigneeId,
|
|
|
1063 |
"internal": internal,
|
|
|
1064 |
"documentIds": documentIds,
|
| 24417 |
govind |
1065 |
}
|
| 27270 |
tejbeer |
1066 |
if (documentIds.includes("0")) {
|
| 27410 |
tejbeer |
1067 |
documentIds = [0];
|
| 27270 |
tejbeer |
1068 |
console.log(documentIds);
|
|
|
1069 |
} else {
|
|
|
1070 |
console.log(documentIds);
|
|
|
1071 |
}
|
|
|
1072 |
console.log(JSON.stringify(documentIds))
|
|
|
1073 |
doPostAjaxRequestWithJsonHandler(context + "/cs/createActivity?message="
|
| 27410 |
tejbeer |
1074 |
+ message + "&ticketId=" + ticketId + "&assigneeId=" + assigneeId
|
|
|
1075 |
+ "&internal=" + internal, JSON.stringify(documentIds), function(
|
| 27270 |
tejbeer |
1076 |
response) {
|
|
|
1077 |
response = JSON.parse(response);
|
|
|
1078 |
|
|
|
1079 |
documentIds.splice(0, documentIds.length);
|
| 27285 |
tejbeer |
1080 |
|
| 27270 |
tejbeer |
1081 |
console.log(documentIds)
|
| 27285 |
tejbeer |
1082 |
$(".fileList li").remove();
|
| 27270 |
tejbeer |
1083 |
var assigneeName = response.firstName;
|
|
|
1084 |
loadActivities(ticketId, assigneeName, internal, roleType)
|
|
|
1085 |
});
|
| 24417 |
govind |
1086 |
}
|
| 24471 |
govind |
1087 |
function loadEditTicket(ticketId) {
|
|
|
1088 |
doGetAjaxRequestHandler(context + "/cs/edit-ticket?ticketId=" + ticketId,
|
| 27410 |
tejbeer |
1089 |
function(response) {
|
|
|
1090 |
$("#theModal .modal-content").html(response);
|
| 27270 |
tejbeer |
1091 |
|
| 27410 |
tejbeer |
1092 |
});
|
| 24467 |
govind |
1093 |
}
|
| 24557 |
govind |
1094 |
function loadPartnerForRegion(regionId) {
|
|
|
1095 |
doGetAjaxRequestHandler(context + "/cs/getPartners?regionId=" + regionId,
|
| 27410 |
tejbeer |
1096 |
function(response) {
|
|
|
1097 |
$("#partner-region-container").html(response);
|
|
|
1098 |
});
|
| 24557 |
govind |
1099 |
}
|
| 25570 |
tejbeer |
1100 |
|
|
|
1101 |
function loadPartnerForRegionId(regionId) {
|
|
|
1102 |
doGetAjaxRequestHandler(context + "/cs/getPartnersByRegion?regionId="
|
| 27410 |
tejbeer |
1103 |
+ regionId, function(response) {
|
|
|
1104 |
$("#partner-subregion-container").html(response);
|
|
|
1105 |
});
|
| 25570 |
tejbeer |
1106 |
}
|
|
|
1107 |
|
| 26014 |
amit.gupta |
1108 |
function loadAccessManagement(domId) {
|
| 27141 |
amit.gupta |
1109 |
doGetAjaxRequestHandler(context + "/admin/access-management", function(
|
| 27410 |
tejbeer |
1110 |
response) {
|
| 26014 |
amit.gupta |
1111 |
$('#' + domId).html(response);
|
|
|
1112 |
});
|
|
|
1113 |
}
|
|
|
1114 |
|
| 24824 |
govind |
1115 |
function loadActivities(ticketId, assignee, internal, roleType) {
|
| 24417 |
govind |
1116 |
|
| 24469 |
govind |
1117 |
$(".activity-container .modal-body").empty();
|
| 24417 |
govind |
1118 |
$("#activityMessage").val("");
|
|
|
1119 |
$("#ticketIdforactivity").val(ticketId);
|
| 24824 |
govind |
1120 |
$("#role").val(roleType);
|
| 27270 |
tejbeer |
1121 |
$(".activity-container .modal-title").html(
|
| 27410 |
tejbeer |
1122 |
"Activity history for Ticket Id " + ticketId)
|
| 24417 |
govind |
1123 |
console.log(ticketId);
|
|
|
1124 |
doGetAjaxRequestHandler(
|
| 27410 |
tejbeer |
1125 |
context + "/cs/getActivities?ticketId=" + ticketId,
|
|
|
1126 |
function(response) {
|
|
|
1127 |
response = JSON.parse(response);
|
|
|
1128 |
console.log(response);
|
| 27270 |
tejbeer |
1129 |
|
| 27410 |
tejbeer |
1130 |
for (var i = 0; i < response.length; i++) {
|
|
|
1131 |
console.log(response[i].activityAttachment.length);
|
|
|
1132 |
var activityAttachment = []
|
|
|
1133 |
var attachments = "";
|
|
|
1134 |
if (response[i].activityAttachment.length > 0) {
|
|
|
1135 |
for (var j = 0; j < response[i].activityAttachment.length; j++) {
|
|
|
1136 |
var assigneeAttachment = "<a href=\"javascript:void(0)\" style=\"color:#337ab7;float:right;\"onclick=\"downloadDocument("
|
|
|
1137 |
+ response[i].activityAttachment[j].documentId
|
|
|
1138 |
+ ",\`"
|
|
|
1139 |
+ response[i].activityAttachment[j].documentName
|
|
|
1140 |
+ "\`)\">"
|
|
|
1141 |
+ response[i].activityAttachment[j].documentName
|
|
|
1142 |
+ " <i class=\"fa fa-download\"></i>"
|
|
|
1143 |
+ "</a>"
|
|
|
1144 |
activityAttachment.push(assigneeAttachment);
|
| 27270 |
tejbeer |
1145 |
}
|
| 27410 |
tejbeer |
1146 |
attachments = activityAttachment.join("");
|
|
|
1147 |
console.log(attachments);
|
|
|
1148 |
}
|
|
|
1149 |
if (response[i].type == "OPENED"
|
|
|
1150 |
|| response[i].type == "COMMUNICATION_IN") {
|
| 24417 |
govind |
1151 |
|
| 27410 |
tejbeer |
1152 |
var partnerMessage = "<div class=\"incoming_msg\">"
|
|
|
1153 |
+ "<div class=\"received_msg\">"
|
|
|
1154 |
+ "<div class=\"received_withd_msg\">" + "<p>"
|
|
|
1155 |
+ response[i].message + "</p><div>"
|
|
|
1156 |
+ `${attachments}`
|
|
|
1157 |
+ "</div> <span class=\"time_date\"> "
|
|
|
1158 |
+ response[i].createTimestamp.hour + ":"
|
|
|
1159 |
+ response[i].createTimestamp.minute + "|"
|
|
|
1160 |
+ response[i].createTimestamp.dayOfMonth + "/"
|
|
|
1161 |
+ response[i].createTimestamp.monthValue + "/"
|
|
|
1162 |
+ response[i].createTimestamp.year
|
|
|
1163 |
+ "</span></div>" + "</div>" + "</div>";
|
|
|
1164 |
$(".activity-container .modal-body").append(
|
|
|
1165 |
partnerMessage);
|
| 27270 |
tejbeer |
1166 |
|
| 27410 |
tejbeer |
1167 |
} else if (response[i].type == "COMMUNICATION_OUT") {
|
|
|
1168 |
var assigneeMessage = "<div class=\"outgoing_msg\">"
|
|
|
1169 |
+ "<div class=\"sent_msg\">"
|
|
|
1170 |
+ "<span style=color:green>"
|
|
|
1171 |
+ "~"
|
|
|
1172 |
+ (response[i].name ? response[i].name
|
|
|
1173 |
: "Support") + "<p>"
|
|
|
1174 |
+ response[i].message + "</span> </p><div>"
|
|
|
1175 |
+ `${attachments}`
|
|
|
1176 |
+ "</div> <span class=\"time_date\">"
|
|
|
1177 |
+ response[i].createTimestamp.hour + ":"
|
|
|
1178 |
+ response[i].createTimestamp.minute + "|"
|
|
|
1179 |
+ response[i].createTimestamp.dayOfMonth + "/"
|
|
|
1180 |
+ response[i].createTimestamp.monthValue + "/"
|
|
|
1181 |
+ response[i].createTimestamp.year
|
|
|
1182 |
+ "</span> </div>" + "</div>";
|
|
|
1183 |
$(".activity-container .modal-body").append(
|
|
|
1184 |
assigneeMessage);
|
| 27270 |
tejbeer |
1185 |
|
| 27410 |
tejbeer |
1186 |
} else if (response[i].name
|
|
|
1187 |
&& response[i].type == "COMMUNICATION_INTERNAL") {
|
|
|
1188 |
var assigneeMessage = "<div class=\"outgoing_msg\">"
|
|
|
1189 |
+ "<div class=\"sent_msg\">"
|
|
|
1190 |
+ "<span style=color:green>"
|
|
|
1191 |
+ "~"
|
|
|
1192 |
+ response[i].name
|
|
|
1193 |
+ "<p style=\"color: white;background: #b75454;\">"
|
|
|
1194 |
+ response[i].message + "</span> </p> <div>"
|
|
|
1195 |
+ `${attachments}`
|
|
|
1196 |
+ "</div> <span class=\"time_date\">"
|
|
|
1197 |
+ response[i].createTimestamp.hour + ":"
|
|
|
1198 |
+ response[i].createTimestamp.minute + "|"
|
|
|
1199 |
+ response[i].createTimestamp.dayOfMonth + "/"
|
|
|
1200 |
+ response[i].createTimestamp.monthValue + "/"
|
|
|
1201 |
+ response[i].createTimestamp.year
|
|
|
1202 |
+ "</span> </div>" + "</div>";
|
|
|
1203 |
$(".activity-container .modal-body").append(
|
|
|
1204 |
assigneeMessage);
|
| 27270 |
tejbeer |
1205 |
|
| 27410 |
tejbeer |
1206 |
} else {
|
|
|
1207 |
var assigneeMessage = "<div class=\"outgoing_msg\">"
|
|
|
1208 |
+ "<div class=\"sent_msg\">" + "<p>"
|
|
|
1209 |
+ response[i].message + "</span> </p> <div>"
|
|
|
1210 |
+ `${attachments}`
|
|
|
1211 |
+ "</div> <span class=\"time_date\">"
|
|
|
1212 |
+ response[i].createTimestamp.hour + ":"
|
|
|
1213 |
+ response[i].createTimestamp.minute + "|"
|
|
|
1214 |
+ response[i].createTimestamp.dayOfMonth + "/"
|
|
|
1215 |
+ response[i].createTimestamp.monthValue + "/"
|
|
|
1216 |
+ response[i].createTimestamp.year
|
|
|
1217 |
+ "</span> </div>" + "</div>";
|
|
|
1218 |
$(".activity-container .modal-body").append(
|
|
|
1219 |
assigneeMessage);
|
| 27270 |
tejbeer |
1220 |
|
| 24417 |
govind |
1221 |
}
|
| 24824 |
govind |
1222 |
|
| 27410 |
tejbeer |
1223 |
}
|
|
|
1224 |
if (roleType == "true" || roleType == true) {
|
|
|
1225 |
$('.internalCheckBox').css('display', 'block');
|
|
|
1226 |
if (internal == true || internal == "true") {
|
|
|
1227 |
$('#internalCommunication').prop('checked', true);
|
| 24824 |
govind |
1228 |
} else {
|
| 27410 |
tejbeer |
1229 |
$('#internalCommunication').prop('checked', false);
|
| 24824 |
govind |
1230 |
}
|
| 27410 |
tejbeer |
1231 |
|
|
|
1232 |
} else {
|
|
|
1233 |
$('.internalCheckBox').css('display', 'none');
|
|
|
1234 |
}
|
|
|
1235 |
});
|
| 24417 |
govind |
1236 |
}
|
| 27270 |
tejbeer |
1237 |
|
|
|
1238 |
function downloadDocument(documentId, documentName) {
|
|
|
1239 |
console.log(documentName)
|
|
|
1240 |
doAjaxGetDownload(context + "/download?documentId=" + documentId,
|
| 27410 |
tejbeer |
1241 |
documentName);
|
| 27270 |
tejbeer |
1242 |
}
|