| 24417 |
govind |
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<script>
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| 37498 |
amit |
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// Fragment is re-injected with .html(), which re-runs this script; clear the
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// namespace first so handlers replace rather than stack. Must sit OUTSIDE
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// ready() - that callback fires async, after the top-level binds below.
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$(document).off('.ticket');
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| 35606 |
amit |
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$(document).ready(function () {
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// Cleanup for myModal (activity/message modal)
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$('#myModal').on('hidden.bs.modal', function (e) {
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$(".activity-container .modal-body").empty();
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});
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| 35602 |
amit |
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| 35606 |
amit |
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// Cleanup for theModal (edit/assign ticket modal)
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$('#theModal').on('hidden.bs.modal', function (e) {
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$("#theModal .modal-content").empty();
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| 35602 |
amit |
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$('body').removeClass('modal-open');
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$('.modal-backdrop').remove();
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amit |
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});
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| 35602 |
amit |
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| 35606 |
amit |
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// Ensure backdrop is removed on any modal close
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| 37498 |
amit |
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$(document).on('hidden.bs.modal.ticket', '.modal', function () {
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| 35606 |
amit |
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if ($('.modal:visible').length === 0) {
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$('body').removeClass('modal-open');
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$('.modal-backdrop').remove();
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}
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});
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amit |
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getPartnerAheadOptions($("#typeaheadpartnernameforassignee"), function (selectedPartner) {
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$("#assignee-ticket-search-by-partner-name").data('id', selectedPartner.partnerId);
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$("#assignee-partner-name-input").val(selectedPartner.partnerId);
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});
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| 31762 |
tejbeer |
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| 36040 |
ranu |
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// Quick filter functionality for table
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initTableQuickFilter();
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| 35592 |
amit |
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});
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| 36040 |
ranu |
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// Table quick filter function
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function initTableQuickFilter() {
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var filterInput = jQuery('#table-quick-filter');
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var clearBtn = jQuery('#clear-quick-filter');
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var resultCount = jQuery('#filter-result-count');
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filterInput.on('keyup', function () {
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var searchText = jQuery(this).val().toLowerCase().trim();
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filterTable(searchText);
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// Show/hide clear button
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if (searchText.length > 0) {
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clearBtn.show();
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} else {
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clearBtn.hide();
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resultCount.text('');
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}
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});
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clearBtn.on('click', function () {
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filterInput.val('');
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filterTable('');
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jQuery(this).hide();
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resultCount.text('');
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});
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}
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function filterTable(searchText) {
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var table = jQuery('#ticket-table');
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var tbody = table.find('tbody');
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var rows = tbody.find('tr');
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var resultCount = jQuery('#filter-result-count');
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var visibleCount = 0;
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var totalCount = rows.length;
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// If no search text, show all rows
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if (!searchText) {
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rows.show();
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resultCount.text('');
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return;
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}
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// Filter rows based on search text
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rows.each(function () {
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var row = jQuery(this);
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var rowText = row.text().toLowerCase();
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// Check if any cell contains the search text
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if (rowText.indexOf(searchText) > -1) {
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row.show();
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visibleCount++;
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} else {
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row.hide();
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}
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});
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// Update result count
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if (visibleCount === 0) {
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resultCount.html('<span class="text-danger">No matches found</span>');
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} else {
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resultCount.text('Showing ' + visibleCount + ' of ' + totalCount + ' rows');
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}
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}
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// Re-apply filter when new content is loaded via AJAX (pagination, etc.)
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| 37498 |
amit |
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jQuery(document).on('ajaxComplete.ticket', function (event, xhr, settings) {
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| 36040 |
ranu |
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// Check if this is a ticket-related AJAX call
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if (settings.url && settings.url.indexOf('ticket') > -1) {
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var searchText = jQuery('#table-quick-filter').val();
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if (searchText) {
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// Small delay to ensure DOM is updated
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setTimeout(function () {
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filterTable(searchText.toLowerCase().trim());
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}, 100);
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}
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}
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});
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// Clear filter when status or order dropdowns change (these change the dataset)
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| 37498 |
amit |
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jQuery(document).on('change.ticket', '#ticketStatus, #orderBy', function () {
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| 36040 |
ranu |
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clearQuickFilter();
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});
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function clearQuickFilter() {
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jQuery('#table-quick-filter').val('');
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jQuery('#clear-quick-filter').hide();
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jQuery('#filter-result-count').text('');
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}
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| 37559 |
ranu |
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// Download all tickets for the currently-selected status/order (ignores pagination)
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jQuery(document).off('click.ticketDownload').on('click.ticketDownload', '#downloadTicketsBtn', function () {
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var ticketStatus = jQuery('#ticketStatus').val() || 'OPENED';
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var orderBy = jQuery('#orderBy').val() || 'DESCENDING';
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var url = context + '/cs/downloadMyTickets?ticketStatus=' + encodeURIComponent(ticketStatus)
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+ '&orderby=' + encodeURIComponent(orderBy);
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window.location.href = url;
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});
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| 24417 |
govind |
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</script>
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| 35626 |
amit |
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<style>
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.pagination-wrapper {
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display: flex;
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align-items: center;
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justify-content: space-between;
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padding: 10px 0;
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flex-wrap: wrap;
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}
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.pagination-wrapper .pagination {
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margin: 0;
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}
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.pagination-wrapper .page-size-select {
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width: auto;
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display: inline-block;
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}
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.pagination-info {
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color: #666;
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}
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.search-form {
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margin-bottom: 15px;
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}
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.search-form .form-group {
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margin-bottom: 0;
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}
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tr.ticket-unread {
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background-color: #f0f7ff !important;
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font-weight: bold;
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}
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tr.ticket-unread td {
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font-weight: bold;
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}
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.unread-badge {
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display: inline-block;
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width: 8px;
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height: 8px;
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background-color: #007bff;
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border-radius: 50%;
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margin-right: 4px;
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vertical-align: middle;
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}
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.last-activity-preview {
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font-size: 11px;
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color: #666;
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font-weight: normal;
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display: block;
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white-space: nowrap;
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overflow: hidden;
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text-overflow: ellipsis;
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max-width: 200px;
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}
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| 36040 |
ranu |
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/* Quick filter styles */
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#table-quick-filter {
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border-left: none;
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}
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#table-quick-filter:focus {
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border-color: #66afe9;
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box-shadow: inset 0 1px 1px rgba(0, 0, 0, .075), 0 0 8px rgba(102, 175, 233, .6);
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}
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#clear-quick-filter {
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border-left: none;
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}
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.input-group-addon {
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background-color: #fff;
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border-right: none;
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}
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#filter-result-count {
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font-size: 13px;
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}
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#ticket-table tbody tr.filter-highlight td {
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background-color: #fff3cd !important;
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}
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| 35626 |
amit |
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</style>
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| 35571 |
amit |
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#parse("activity-modal-styles.vm")
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| 24417 |
govind |
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<section class="wrapper">
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| 35592 |
amit |
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<div class="row">
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<div class="col-lg-12">
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<h3 class="page-header"><i class="icon_document_alt"></i>TICKET</h3>
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<ol class="breadcrumb">
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<li><i class="fa fa-home"></i><a href="${rc.contextPath}/dashboard">Home</a></li>
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<li><i class="icon_document_alt"></i>My Ticket</li>
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</ol>
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</div>
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</div>
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| 35626 |
amit |
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## Search Form
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<div class="row search-form">
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<div class="col-lg-12">
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| 36040 |
ranu |
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#*<form id="ticket-search-form" class="form-inline" onsubmit="return false;">
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| 35626 |
amit |
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<div class="form-group">
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<input type="text" id="ticket-search-input" class="form-control" style="width: 300px;"
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placeholder="Search ticket ID, partner, category, creator..."
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value="$!searchText">
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</div>
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<button type="submit" class="btn btn-primary" id="ticket-search-btn">Search</button>
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<a href="javascript:void(0)" class="btn btn-default" id="ticket-search-clear"
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style="#if(!$searchText || $searchText == '')display:none;#end">Clear</a>
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ranu |
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</form>*#
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<div class="row" style="margin-bottom: 10px;">
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<div class="col-lg-4">
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<div class="input-group">
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<span class="input-group-addon"><i class="fa fa-search"></i></span>
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<input type="text" id="table-quick-filter" class="form-control"
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placeholder="Filter current page...">
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<span class="input-group-btn">
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<button class="btn btn-default" type="button" id="clear-quick-filter" style="display:none;">
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<i class="fa fa-times"></i>
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</button>
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</span>
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</div>
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</div>
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<div class="col-lg-2">
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<span id="filter-result-count" class="text-muted" style="line-height: 34px;"></span>
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</div>
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</div>
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| 35626 |
amit |
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</div>
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</div>
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| 35592 |
amit |
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<div class="row">
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<div class="col-lg-2 form-group">
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<select class="form-control input-sm" id="ticketStatus" name="ticketStatus" placeholder="Type">
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#foreach($ticketStatus in $ticketStatusValues)
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#if($ticketStatus=="RESOLVED")
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#if($roleType)
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#if($selectedticketStatus==$ticketStatus)
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<option value="$ticketStatus" selected>$ticketStatus</option>
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#else
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<option value="$ticketStatus">$ticketStatus</option>
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#end
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#end
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#else
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#if($selectedticketStatus==$ticketStatus)
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<option value="$ticketStatus" selected>$ticketStatus</option>
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#else
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<option value="$ticketStatus">$ticketStatus</option>
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#end
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#end
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#end
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</select>
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</div>
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<div class="col-lg-2 form-group">
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<select class="form-control input-sm" id="orderBy" name="orderBy" placeholder="Type">
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#foreach($orderby in $orderByValues)
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#if($orderby=="UNSORTED")
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#else
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#if($selectedorderby==$orderby)
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#if($orderby=="ASCENDING")
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<option value="$orderby" selected>OLD TO NEW</option>
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#else
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<option value="$orderby" selected>NEW TO OLD</option>
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#end
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#else
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#if($orderby=="ASCENDING")
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<option value="$orderby">OLD TO NEW</option>
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#else
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<option value="$orderby">NEW TO OLD</option>
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#end
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#end
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#end
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#end
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</select>
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</div>
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| 37559 |
ranu |
301 |
<div class="col-lg-2 form-group">
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<button type="button" id="downloadTicketsBtn" class="btn btn-success btn-sm">
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<i class="fa fa-download"></i> Download
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</button>
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</div>
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| 35592 |
amit |
306 |
#if($roleType)
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<div class="col-lg-6 form-group pull-right">
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| 36040 |
ranu |
308 |
## Quick Filter for Table
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#*<div class="col-lg-6">
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| 35592 |
amit |
311 |
<select class="form-control" id="assigneesearchType" name="assigneesearchType"
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placeholder="Search Type">
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<option value="" disabled selected>Search Type</option>
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#foreach($searchType1 in $ticketSearchTypes)
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#if($ticketSearchType.getValue()==$searchType1.getValue())
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<option value="$searchType1" selected>$ticketSearchType.getValue()</option>
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#else
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<option value="$searchType1">$searchType1.getValue()</option>
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#end
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#end
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</select>
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| 36040 |
ranu |
322 |
</div>*#
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| 35592 |
amit |
323 |
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| 36040 |
ranu |
325 |
#*<div class="col-lg-6">
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| 35592 |
amit |
326 |
<input type="hidden" id="assignee-partner-name-input" name="assignee-partner-name-input" value="">
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<div class="assigneebyPartnerName" style="display: none;">
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<div class="input-group">
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<input placeholder="Partner Name" type="text" class="typeahead form-control"
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id="typeaheadpartnernameforassignee" value="" name="Item" data-provide="typeahead"
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autocomplete="off">
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<span class="input-group-btn">
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<button class="btn btn-primary" id="assignee-ticket-search-by-partner-name" type="button"
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data-id="">Go!</button>
|
| 24787 |
govind |
335 |
</span>
|
| 35592 |
amit |
336 |
</div>
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</div>
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<div class="assigneebyTicketId" style="display: none;">
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<div class="input-group">
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340 |
<input placeholder="Ticket Id" type="text" class="form-control" id="assignee-search-by-ticketId"
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value="">
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<span class="input-group-btn">
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343 |
<button class="btn btn-primary" id="assignee-retailer-details-search-button-by-ticketId"
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type="button">Go!</button>
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| 24787 |
govind |
345 |
</span>
|
| 35592 |
amit |
346 |
</div>
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347 |
</div>
|
| 36040 |
ranu |
348 |
</div>*#
|
| 35592 |
amit |
349 |
#end
|
| 24417 |
govind |
350 |
</div>
|
| 35592 |
amit |
351 |
</div>
|
| 31762 |
tejbeer |
352 |
|
| 36040 |
ranu |
353 |
|
| 35626 |
amit |
354 |
<div id="ticket-content-area">
|
|
|
355 |
#parse("ticket-content.vm")
|
| 35592 |
amit |
356 |
</div>
|
|
|
357 |
|
|
|
358 |
</section>
|
| 24417 |
govind |
359 |
<div id="ticket-details-container" style="background:white;background-color:white;">
|
|
|
360 |
</div>
|
| 35571 |
amit |
361 |
#set($showFileUpload = true)
|
|
|
362 |
#parse("activity-modal.vm")
|
| 35594 |
amit |
363 |
|
|
|
364 |
## Edit ticket modal for CRM users to assign tickets
|
|
|
365 |
#if($isCrmUser)
|
|
|
366 |
<div class="edit-container">
|
| 35602 |
amit |
367 |
<div class="modal fade text-center" id="theModal" tabindex="-1" role="dialog" data-backdrop="true" data-keyboard="true">
|
|
|
368 |
<div class="modal-dialog" role="document">
|
| 35594 |
amit |
369 |
<div class="modal-content">
|
|
|
370 |
</div>
|
|
|
371 |
</div>
|
|
|
372 |
</div>
|
|
|
373 |
</div>
|
|
|
374 |
#end
|