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<style>
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#rbm-call-target-table td, #rbm-call-target-table th, #breakTimeDetailsContent td, #breakTimeDetailsContent th {
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font-size: 14px;
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text-align: center;
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padding: 0.4rem;
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vertical-align: middle;
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}
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.badge {
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display: inline-block;
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padding: 4px 8px;
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font-size: 12px;
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font-weight: 600;
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border-radius: 4px;
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}
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.agent-status-cell, .time-in-status-cell {
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min-width: 80px;
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}
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#rbm-call-target-table thead th {
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background-color: #343a40;
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color: white;
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font-weight: 600;
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}
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#rbm-call-target-table tbody tr:first-child td {
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font-weight: bold;
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background-color: #00d6b2;
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}
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.highlight-target {
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background-color: #fff3cd !important;
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font-weight: bold;
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}
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.highlight-achieved {
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background-color: #d4edda !important;
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}
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.highlight-oos {
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background-color: #f8d7da !important;
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}
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.highlight-plan-today {
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background-color: #0f57a4 !important;
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color: white !important;
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}
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.highlight-carry-forward {
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background-color: #ffc107 !important;
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color: #000 !important;
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}
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.highlight-untouched {
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background-color: #dc3545 !important;
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color: white !important;
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}
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.highlight-future-plan {
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background-color: #6c757d !important;
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color: #000 !important;
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}
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.clickable {
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cursor: pointer;
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text-decoration: underline;
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color: #007bff;
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}
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.clickable:hover {
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color: #0056b3;
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}
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.modal-body table {
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width: 100%;
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}
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.modal-body table th, .modal-body table td {
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padding: 8px;
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border: 1px solid #ddd;
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}
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#oosDetailsContent table td, #oosDetailsContent table th {
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font-size: 12px;
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}
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#calledDetailsContent table td, #calledDetailsContent table th {
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font-size: 12px;
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}
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</style>
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<div class="container-fluid">
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<h3>RBM Call Target Summary</h3>
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<div class="row">
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<div class="col-md-7">
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<!-- Date-wise Called Partner Filter -->
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<div class="card mb-3" style="max-width: 500px;">
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<div class="card-body py-2">
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<div class="d-flex align-items-center">
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<label for="historyDate" class="mb-0 mr-2"
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style="font-size: 14px; white-space: nowrap;">Date:</label>
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<input type="date" id="historyDate" class="form-control form-control-sm mr-2"
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style="width: 140px;">
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<label for="historyRbm" class="mb-0 mr-2"
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style="font-size: 14px; white-space: nowrap;">RBM:</label>
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<select id="historyRbm" class="form-control form-control-sm mr-2" style="width: 150px;">
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<option value="">Select RBM</option>
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#foreach($model in $rbmCallTargetModels)
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<option value="$model.getAuthId()">$model.getRbmName()</option>
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#end
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</select>
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<button type="button" class="btn btn-primary btn-sm" onclick="showHistoryCalledPartners()">
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View
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</button>
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-5">
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<!-- Download All Call Data by Date -->
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<div class="card mb-3" style="max-width: 450px;">
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<div class="card-body py-2">
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<div class="d-flex align-items-center">
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<label for="downloadDate" class="mb-0 mr-2" style="font-size: 14px; white-space: nowrap;">Download
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Call Data:</label>
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<input type="date" id="downloadDate" class="form-control form-control-sm mr-2"
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style="width: 140px;">
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<button type="button" class="btn btn-success btn-sm" onclick="downloadCallData()">Download CSV
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</button>
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</div>
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</div>
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</div>
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</div>
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</div>
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<table id="rbm-call-target-table" class="table table-bordered table-striped">
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<thead>
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<tr>
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<th>RBM Name</th>
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<th style="background-color: #17a2b8; color: white;">Agent Status</th>
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<th style="background-color: #17a2b8; color: white;">Time in Status</th>
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<th>Partner Count</th>
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<th>(Ach/Tgt)</th>
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<th>Calling Target</th>
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<th>Called</th>
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<th class="highlight-plan-today">Plan Today</th>
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<th class="highlight-carry-forward">Carry Forward</th>
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<th style="background-color: #1e6e0e; color: white;">Zero Billing</th>
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<th class="highlight-untouched">Untouched</th>
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<th class="highlight-future-plan">Future Plan</th>
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<th>Normal</th>
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<th style="background-color: #c0392b;">Out of Sequence</th>
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<th>Download</th>
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</tr>
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</thead>
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<tbody>
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#set($totalPartnerCount = 0)
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#set($totalTodayTarget = 0)
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#set($totalValueAchieved = 0)
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#set($totalMovedToFuture = 0)
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#set($totalPlanToday = 0)
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#set($totalCarryForward = 0)
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#set($totalZeroBilling = 0)
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#set($totalUntouched = 0)
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#set($totalFuturePlan = 0)
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#set($totalNormal = 0)
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#set($totalOutOfSequence = 0)
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#set($totalL2CallingList = 0)
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#set($totalArrAchieved = 0)
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#set($totalArrTarget = 0)
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## Total row first
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#foreach($model in $rbmCallTargetModels)
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#if(!$model.isL2Position())
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#set($totalPartnerCount = $totalPartnerCount + $model.getPartnerCount())
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#end
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#set($totalTodayTarget = $totalTodayTarget + $model.getTodayTargetOfCall())
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#set($totalValueAchieved = $totalValueAchieved + $model.getValueTargetAchieved())
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#set($totalMovedToFuture = $totalMovedToFuture + $model.getMovedToFuture())
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#set($totalPlanToday = $totalPlanToday + $model.getPlanToday())
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#set($totalCarryForward = $totalCarryForward + $model.getCarryForward())
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#set($totalZeroBilling = $totalZeroBilling + $model.getZeroBilling())
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#set($totalUntouched = $totalUntouched + $model.getUntouched())
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#set($totalFuturePlan = $totalFuturePlan + $model.getFuturePlan())
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#set($totalNormal = $totalNormal + $model.getNormal())
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#set($totalOutOfSequence = $totalOutOfSequence + $model.getOutOfSequenceCount())
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#set($totalL2CallingList = $totalL2CallingList + $model.getL2CallingList())
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#if($arrAchievedByAuthId && $arrAchievedByAuthId.get($model.getAuthId()))
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#set($totalArrAchieved = $totalArrAchieved + $arrAchievedByAuthId.get($model.getAuthId()))
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#end
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#if($arrTargetByAuthId && $arrTargetByAuthId.get($model.getAuthId()))
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#set($totalArrTarget = $totalArrTarget + $arrTargetByAuthId.get($model.getAuthId()))
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#end
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#end
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#set($adjustedTotalTarget = $totalTodayTarget + $totalMovedToFuture)
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#set($adjustedTotalAchieved = $totalValueAchieved + $totalMovedToFuture)
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<tr>
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<td><strong>TOTAL</strong></td>
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<td>-</td>
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<td>-</td>
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<td><strong>$totalPartnerCount</strong></td>
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<td><strong><span class="lakh">$totalArrAchieved</span> / <span class="lakh">$totalArrTarget</span></strong>
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</td>
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<td class="highlight-target"><strong>$adjustedTotalTarget</strong></td>
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<td class="highlight-achieved currency"><strong>$adjustedTotalAchieved</strong></td>
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<td class="highlight-plan-today"><strong>$totalPlanToday</strong></td>
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<td class="highlight-carry-forward"><strong>$totalCarryForward</strong></td>
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<td><strong>$totalZeroBilling</strong></td>
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<td class="highlight-untouched"><strong>$totalUntouched</strong></td>
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<td class="highlight-future-plan"><strong>$totalFuturePlan</strong></td>
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<td><strong>$totalNormal</strong></td>
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<td class="highlight-oos"><strong>$totalOutOfSequence</strong></td>
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<td></td>
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</tr>
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#foreach($model in $rbmCallTargetModels)
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#set($rowTarget = $model.getTodayTargetOfCall() + $model.getMovedToFuture())
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#set($rowAchieved = $model.getValueTargetAchieved() + $model.getMovedToFuture())
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#set($agentStatus = $agentStatusByAuthId.get($model.getAuthId()))
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<tr>
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<td>$model.getRbmName()</td>
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<td class="agent-status-cell" data-authid="$model.getAuthId()">
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#if($agentStatus && $agentStatus.getAgentStatus())
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#if($agentStatus.getAgentStatus() == "On Call")
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<span class="badge" style="background-color: #28a745; color: white;">$agentStatus.getAgentStatus()</span>
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#elseif($agentStatus.getAgentStatus() == "Available")
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<span class="badge" style="background-color: #17a2b8; color: white;">$agentStatus.getAgentStatus()</span>
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#elseif($agentStatus.getAgentStatus() == "On Break")
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<span class="badge" style="background-color: #ffc107; color: black;">$agentStatus.getAgentStatus()</span>
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#elseif($agentStatus.getAgentStatus() == "Logged Out")
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<span class="badge" style="background-color: #dc3545; color: white;">$agentStatus.getAgentStatus()</span>
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#elseif($agentStatus.getAgentStatus() == "Trying")
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<span class="badge" style="background-color: #fd7e14; color: white;">$agentStatus.getAgentStatus()</span>
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#else
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<span class="badge" style="background-color: #6c757d; color: white;">$agentStatus.getAgentStatus()</span>
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#end
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#else
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<span class="badge" style="background-color: #6c757d; color: white;">-</span>
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#end
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</td>
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<td class="time-in-status-cell" data-authid="$model.getAuthId()">
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#if($agentStatus && $agentStatus.getTimeInStatus())
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$agentStatus.getTimeInStatus()
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#else
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-
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#end
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</td>
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<td>$model.getPartnerCount()</td>
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<td>
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#if($arrAchievedByAuthId && $arrAchievedByAuthId.get($model.getAuthId()))
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<span class="lakh">$arrAchievedByAuthId.get($model.getAuthId())</span>
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#else
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#end
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/
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#if($arrTargetByAuthId && $arrTargetByAuthId.get($model.getAuthId()))
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<span class="lakh">$arrTargetByAuthId.get($model.getAuthId())</span>
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#else
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#end
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</td>
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<td class="highlight-target">$rowTarget</td>
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<td class="highlight-achieved currency">
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<span class="clickable"
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onclick="showCalledPartnerDetails($model.getAuthId(), '$model.getRbmName()')">$rowAchieved</span>
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</td>
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<td class="highlight-plan-today">$model.getPlanToday()</td>
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<td class="highlight-carry-forward">$model.getCarryForward()</td>
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<td>$model.getZeroBilling()</td>
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<td class="highlight-untouched">$model.getUntouched()</td>
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<td class="highlight-future-plan">$model.getFuturePlan()</td>
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<td>$model.getNormal()</td>
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<td class="highlight-oos" style="color: red;">
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#if($model.getOutOfSequenceCount() > 0)
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<span class="clickable" style="color: #e80404"
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onclick="showOutOfSequenceDetails($model.getAuthId(), '$model.getRbmName()')">$model.getOutOfSequenceCount()</span>
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#else
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#end
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</td>
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<td>
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<a href="/indent/rbm_call_target/download_raw_data?authId=$model.getAuthId()" target="_blank"
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class="btn btn-sm btn-outline-success">CSV</a>
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</td>
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</tr>
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#end
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</tbody>
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</table>
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</div>
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<!-- Modal for Called Partner Details with Tabs -->
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<div class="modal fade" id="calledModal" tabindex="-1" role="dialog" aria-labelledby="calledModalLabel"
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aria-hidden="true">
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<div class="modal-dialog modal-lg" role="document" style="max-width: 90%;">
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<div class="modal-content">
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<div class="modal-header">
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<h5 class="modal-title" id="calledModalLabel">Called Partners</h5>
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<button type="button" class="close" data-dismiss="modal" aria-label="Close">
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<span aria-hidden="true">×</span>
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</button>
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</div>
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<div class="modal-body">
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<!-- Tabs Navigation -->
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<ul class="nav nav-tabs" id="calledModalTabs" role="tablist">
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<li class="nav-item">
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<a class="nav-link active" id="called-tab" data-toggle="tab" href="#calledTabContent"
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role="tab">
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Called Partners
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</a>
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</li>
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316 |
<li class="nav-item">
|
|
|
317 |
<a class="nav-link" id="break-time-tab" data-toggle="tab" href="#breakTimeTabContent"
|
|
|
318 |
role="tab">
|
|
|
319 |
Break Time
|
|
|
320 |
</a>
|
|
|
321 |
</li>
|
|
|
322 |
</ul>
|
|
|
323 |
<!-- Tabs Content -->
|
|
|
324 |
<div class="tab-content mt-3" id="calledModalTabContent">
|
|
|
325 |
<div class="tab-pane fade show active" id="calledTabContent" role="tabpanel">
|
|
|
326 |
<div id="calledDetailsContent">
|
|
|
327 |
<p>Loading...</p>
|
|
|
328 |
</div>
|
|
|
329 |
</div>
|
|
|
330 |
<div class="tab-pane fade" id="breakTimeTabContent" role="tabpanel">
|
|
|
331 |
<div id="breakTimeDetailsContent">
|
|
|
332 |
<p>Click on Break Time tab to load data.</p>
|
|
|
333 |
</div>
|
|
|
334 |
</div>
|
|
|
335 |
</div>
|
|
|
336 |
</div>
|
|
|
337 |
<div class="modal-footer">
|
|
|
338 |
<button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button>
|
|
|
339 |
</div>
|
|
|
340 |
</div>
|
|
|
341 |
</div>
|
|
|
342 |
</div>
|
|
|
343 |
|
|
|
344 |
<!-- Modal for Out of Sequence Details -->
|
|
|
345 |
<div class="modal fade" id="oosModal" tabindex="-1" role="dialog" aria-labelledby="oosModalLabel"
|
|
|
346 |
aria-hidden="true">
|
|
|
347 |
<div class="modal-dialog modal-lg" role="document">
|
|
|
348 |
<div class="modal-content">
|
|
|
349 |
<div class="modal-header">
|
|
|
350 |
<h5 class="modal-title" id="oosModalLabel">Out of Sequence Calls</h5>
|
|
|
351 |
<button type="button" class="close" data-dismiss="modal" aria-label="Close">
|
|
|
352 |
<span aria-hidden="true">×</span>
|
|
|
353 |
</button>
|
|
|
354 |
</div>
|
|
|
355 |
<div class="modal-body">
|
|
|
356 |
<div id="oosDetailsContent">
|
|
|
357 |
<p>Loading...</p>
|
|
|
358 |
</div>
|
|
|
359 |
</div>
|
|
|
360 |
<div class="modal-footer">
|
|
|
361 |
<button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button>
|
|
|
362 |
</div>
|
|
|
363 |
</div>
|
|
|
364 |
</div>
|
|
|
365 |
</div>
|
|
|
366 |
|
| 35631 |
ranu |
367 |
<script type="text/javascript">
|
| 35984 |
ranu |
368 |
// Store current authId and agentName for break time loading
|
| 35953 |
ranu |
369 |
var currentModalAuthId = null;
|
|
|
370 |
var currentModalDate = null;
|
| 35984 |
ranu |
371 |
var currentModalAgentName = null;
|
| 35953 |
ranu |
372 |
|
| 35638 |
ranu |
373 |
document.addEventListener('DOMContentLoaded', function () {
|
|
|
374 |
var elems = document.querySelectorAll('.lakh');
|
|
|
375 |
for (var i = 0; i < elems.length; i++) {
|
|
|
376 |
var val = parseInt(elems[i].textContent.trim());
|
| 35636 |
ranu |
377 |
if (!isNaN(val)) {
|
| 35638 |
ranu |
378 |
elems[i].textContent = (val / 100000).toFixed(1) + 'L';
|
| 35636 |
ranu |
379 |
}
|
| 35638 |
ranu |
380 |
}
|
| 35636 |
ranu |
381 |
});
|
|
|
382 |
|
| 35631 |
ranu |
383 |
function showOutOfSequenceDetails(authId, rbmName) {
|
|
|
384 |
document.getElementById('oosModalLabel').textContent = 'Out of Sequence Calls - ' + rbmName;
|
|
|
385 |
document.getElementById('oosDetailsContent').innerHTML = '<p>Loading...</p>';
|
|
|
386 |
$('#oosModal').modal('show');
|
|
|
387 |
|
|
|
388 |
fetch('/indent/rbm_call_target/oos_details?authId=' + authId)
|
|
|
389 |
.then(function (response) {
|
|
|
390 |
return response.json();
|
|
|
391 |
})
|
|
|
392 |
.then(function (data) {
|
|
|
393 |
if (data && data.length > 0) {
|
|
|
394 |
var html = '<table class="table table-bordered table-sm"><thead><tr><th>S.No</th><th>Party Name</th><th>Code</th><th>Time</th></tr></thead><tbody>';
|
|
|
395 |
for (var i = 0; i < data.length; i++) {
|
|
|
396 |
html += '<tr><td>' + (i + 1) + '</td><td>' + data[i].partyName + '</td><td>' + data[i].code + '</td><td>' + data[i].time + '</td></tr>';
|
|
|
397 |
}
|
|
|
398 |
html += '</tbody></table>';
|
|
|
399 |
document.getElementById('oosDetailsContent').innerHTML = html;
|
|
|
400 |
} else {
|
|
|
401 |
document.getElementById('oosDetailsContent').innerHTML = '<p>No out of sequence calls found.</p>';
|
|
|
402 |
}
|
|
|
403 |
})
|
|
|
404 |
.catch(function () {
|
|
|
405 |
document.getElementById('oosDetailsContent').innerHTML = '<p>Error loading details. Please try again.</p>';
|
|
|
406 |
});
|
|
|
407 |
}
|
| 35670 |
ranu |
408 |
|
|
|
409 |
function showCalledPartnerDetails(authId, rbmName) {
|
| 35984 |
ranu |
410 |
// Store authId and agentName for break time tab
|
| 35953 |
ranu |
411 |
currentModalAuthId = authId;
|
|
|
412 |
currentModalDate = null;
|
| 35984 |
ranu |
413 |
currentModalAgentName = rbmName;
|
| 35953 |
ranu |
414 |
|
|
|
415 |
document.getElementById('calledModalLabel').textContent = 'Activity - ' + rbmName;
|
| 35670 |
ranu |
416 |
document.getElementById('calledDetailsContent').innerHTML = '<p>Loading...</p>';
|
| 35953 |
ranu |
417 |
document.getElementById('breakTimeDetailsContent').innerHTML = '<p>Click to load break time data.</p>';
|
|
|
418 |
|
|
|
419 |
// Reset to Called tab
|
|
|
420 |
$('#called-tab').tab('show');
|
|
|
421 |
|
| 35670 |
ranu |
422 |
$('#calledModal').modal('show');
|
|
|
423 |
|
| 35984 |
ranu |
424 |
fetch('/indent/rbm_call_target/called_details?authId=' + authId + '&agentName=' + encodeURIComponent(rbmName))
|
| 35670 |
ranu |
425 |
.then(function (response) {
|
|
|
426 |
return response.json();
|
|
|
427 |
})
|
|
|
428 |
.then(function (data) {
|
|
|
429 |
if (data && data.length > 0) {
|
| 35763 |
ranu |
430 |
var html = '<table class="table table-bordered table-sm"><thead><tr><th>S.No</th><th style="width: 200px;">Party Name</th><th>Code</th><th style="width: 350px;">Remark</th><th>Call Status</th><th>Call Duration</th><th>Call Date/Time</th><th>Recording</th></tr></thead><tbody>';
|
| 35670 |
ranu |
431 |
for (var i = 0; i < data.length; i++) {
|
| 35984 |
ranu |
432 |
var rowStyle = '';
|
| 35703 |
ranu |
433 |
var recordingHtml = '-';
|
| 35984 |
ranu |
434 |
|
|
|
435 |
// Check if this is a break log entry
|
|
|
436 |
if (data[i].breakLog) {
|
|
|
437 |
rowStyle = 'style="background-color: #f8d7da; color: #721c24; font-weight: bold;"';
|
|
|
438 |
html += '<tr ' + rowStyle + '><td>' + (i + 1) + '</td><td colspan="5"><i class="fa fa-coffee"></i> ' + (data[i].breakStatus || 'On Break') + '</td><td>' + (data[i].callDateTime || '-') + '</td><td>-</td></tr>';
|
|
|
439 |
} else {
|
|
|
440 |
if (data[i].recordingUrl) {
|
|
|
441 |
recordingHtml = '<audio controls style="width: 150px; height: 30px;"><source src="' + data[i].recordingUrl + '" type="audio/mpeg">Your browser does not support audio.</audio>';
|
|
|
442 |
}
|
|
|
443 |
html += '<tr><td>' + (i + 1) + '</td><td>' + data[i].partyName + '</td><td>' + data[i].code + '</td><td>' + data[i].remark + '- ' + (data[i].message || '-') + '</td><td>' + (data[i].callStatus || '-') + '</td><td>' + (data[i].callDuration || '-') + '</td><td>' + (data[i].callDateTime || '-') + '</td><td>' + recordingHtml + '</td></tr>';
|
| 35703 |
ranu |
444 |
}
|
| 35670 |
ranu |
445 |
}
|
|
|
446 |
html += '</tbody></table>';
|
|
|
447 |
document.getElementById('calledDetailsContent').innerHTML = html;
|
|
|
448 |
} else {
|
|
|
449 |
document.getElementById('calledDetailsContent').innerHTML = '<p>No called partners found.</p>';
|
|
|
450 |
}
|
|
|
451 |
})
|
|
|
452 |
.catch(function () {
|
|
|
453 |
document.getElementById('calledDetailsContent').innerHTML = '<p>Error loading details. Please try again.</p>';
|
|
|
454 |
});
|
|
|
455 |
}
|
| 35730 |
ranu |
456 |
|
| 35953 |
ranu |
457 |
// Load break time data when tab is clicked
|
|
|
458 |
document.addEventListener('DOMContentLoaded', function () {
|
|
|
459 |
var breakTimeTab = document.getElementById('break-time-tab');
|
|
|
460 |
if (breakTimeTab) {
|
|
|
461 |
breakTimeTab.addEventListener('shown.bs.tab', loadBreakTimeData);
|
|
|
462 |
breakTimeTab.addEventListener('click', function () {
|
|
|
463 |
// For Bootstrap 4 compatibility
|
|
|
464 |
setTimeout(loadBreakTimeData, 100);
|
|
|
465 |
});
|
|
|
466 |
}
|
|
|
467 |
});
|
|
|
468 |
|
|
|
469 |
function loadBreakTimeData() {
|
|
|
470 |
if (!currentModalAuthId) {
|
|
|
471 |
return;
|
|
|
472 |
}
|
|
|
473 |
|
|
|
474 |
document.getElementById('breakTimeDetailsContent').innerHTML = '<p>Loading break time data...</p>';
|
|
|
475 |
|
|
|
476 |
var url = '/indent/rbm_call_target/break_time_details?authId=' + currentModalAuthId;
|
|
|
477 |
if (currentModalDate) {
|
|
|
478 |
url += '&date=' + currentModalDate;
|
|
|
479 |
}
|
| 35984 |
ranu |
480 |
if (currentModalAgentName) {
|
|
|
481 |
url += '&agentName=' + encodeURIComponent(currentModalAgentName);
|
|
|
482 |
}
|
| 35953 |
ranu |
483 |
|
|
|
484 |
fetch(url)
|
|
|
485 |
.then(function (response) {
|
|
|
486 |
return response.json();
|
|
|
487 |
})
|
|
|
488 |
.then(function (data) {
|
|
|
489 |
var html = '';
|
|
|
490 |
|
|
|
491 |
// Summary cards
|
|
|
492 |
html += '<div class="row mb-3">';
|
|
|
493 |
html += '<div class="col-md-12"><button class="btn btn-warning"> Total Break Time -: ' + (data.totalBreakTime || '0h 0m 0s');
|
|
|
494 |
html += '</button> ';
|
|
|
495 |
html += ' <button class="btn btn-danger"> Total Logged Out -: ' + (data.totalLoggedOutTime || '0h 0m 0s');
|
|
|
496 |
html += '</button></div>';
|
|
|
497 |
html += '</div>';
|
|
|
498 |
|
|
|
499 |
// Details table
|
|
|
500 |
if (data.details && data.details.length > 0) {
|
|
|
501 |
html += '<table class="table table-bordered table-sm"><thead><tr>';
|
|
|
502 |
html += '<th>S.No</th><th>Status</th><th>Log Time</th><th>Duration</th>';
|
|
|
503 |
html += '</tr></thead><tbody>';
|
|
|
504 |
|
|
|
505 |
for (var i = 0; i < data.details.length; i++) {
|
|
|
506 |
var detail = data.details[i];
|
|
|
507 |
var statusClass = '';
|
|
|
508 |
if (detail.status && detail.status.toLowerCase().indexOf('break') >= 0) {
|
|
|
509 |
statusClass = 'style="background-color: #fff3cd;"';
|
|
|
510 |
} else if (detail.status && detail.status.toLowerCase().indexOf('logged out') >= 0) {
|
|
|
511 |
statusClass = 'style="background-color: #f8d7da;"';
|
|
|
512 |
} else if (detail.status && detail.status.toLowerCase().indexOf('available') >= 0) {
|
|
|
513 |
statusClass = 'style="background-color: #d4edda;"';
|
|
|
514 |
}
|
|
|
515 |
|
|
|
516 |
html += '<tr ' + statusClass + '>';
|
|
|
517 |
html += '<td>' + (i + 1) + '</td>';
|
|
|
518 |
html += '<td>' + (detail.status || '-') + '</td>';
|
|
|
519 |
html += '<td>' + (detail.logTime || '-') + '</td>';
|
|
|
520 |
html += '<td>' + (detail.duration || '-') + '</td>';
|
|
|
521 |
html += '</tr>';
|
|
|
522 |
}
|
|
|
523 |
html += '</tbody></table>';
|
|
|
524 |
} else {
|
| 35984 |
ranu |
525 |
html += '<p class="text-muted">No break time data available. Data is collected at 12 PM, 3 PM, 6 PM, and 9 PM daily.</p>';
|
| 35953 |
ranu |
526 |
}
|
|
|
527 |
|
|
|
528 |
document.getElementById('breakTimeDetailsContent').innerHTML = html;
|
|
|
529 |
})
|
|
|
530 |
.catch(function (err) {
|
|
|
531 |
console.error('Error loading break time:', err);
|
|
|
532 |
document.getElementById('breakTimeDetailsContent').innerHTML = '<p>Error loading break time data. Please try again.</p>';
|
|
|
533 |
});
|
|
|
534 |
}
|
|
|
535 |
|
| 35730 |
ranu |
536 |
// Date-wise Called Partner History
|
|
|
537 |
function showHistoryCalledPartners() {
|
|
|
538 |
var selectedDate = document.getElementById('historyDate').value;
|
|
|
539 |
var selectedRbm = document.getElementById('historyRbm');
|
|
|
540 |
var authId = selectedRbm.value;
|
|
|
541 |
var rbmName = selectedRbm.options[selectedRbm.selectedIndex].text;
|
|
|
542 |
|
|
|
543 |
if (!selectedDate) {
|
|
|
544 |
alert('Please select a date');
|
|
|
545 |
return;
|
|
|
546 |
}
|
|
|
547 |
if (!authId) {
|
|
|
548 |
alert('Please select an RBM');
|
|
|
549 |
return;
|
|
|
550 |
}
|
|
|
551 |
|
| 35984 |
ranu |
552 |
// Store authId, date and agentName for break time tab
|
| 35953 |
ranu |
553 |
currentModalAuthId = authId;
|
|
|
554 |
currentModalDate = selectedDate;
|
| 35984 |
ranu |
555 |
currentModalAgentName = rbmName;
|
| 35953 |
ranu |
556 |
|
|
|
557 |
document.getElementById('calledModalLabel').textContent = 'Activity - ' + rbmName + ' (' + selectedDate + ')';
|
| 35730 |
ranu |
558 |
document.getElementById('calledDetailsContent').innerHTML = '<p>Loading...</p>';
|
| 35953 |
ranu |
559 |
document.getElementById('breakTimeDetailsContent').innerHTML = '<p>Click to load break time data.</p>';
|
|
|
560 |
|
|
|
561 |
// Reset to Called tab
|
|
|
562 |
$('#called-tab').tab('show');
|
|
|
563 |
|
| 35730 |
ranu |
564 |
$('#calledModal').modal('show');
|
|
|
565 |
|
| 35984 |
ranu |
566 |
fetch('/indent/rbm_call_target/called_details?authId=' + authId + '&date=' + selectedDate + '&agentName=' + encodeURIComponent(rbmName))
|
| 35730 |
ranu |
567 |
.then(function (response) {
|
|
|
568 |
return response.json();
|
|
|
569 |
})
|
|
|
570 |
.then(function (data) {
|
|
|
571 |
if (data && data.length > 0) {
|
| 35763 |
ranu |
572 |
var html = '<table class="table table-bordered table-sm"><thead><tr><th>S.No</th><th style="width: 200px;">Party Name</th><th>Code</th><th style="width: 350px;">Remark</th><th>Call Status</th><th>Call Duration</th><th>Call Date/Time</th><th>Recording</th></tr></thead><tbody>';
|
| 35730 |
ranu |
573 |
for (var i = 0; i < data.length; i++) {
|
| 35984 |
ranu |
574 |
var rowStyle = '';
|
| 35730 |
ranu |
575 |
var recordingHtml = '-';
|
| 35984 |
ranu |
576 |
|
|
|
577 |
// Check if this is a break log entry
|
|
|
578 |
if (data[i].breakLog) {
|
|
|
579 |
rowStyle = 'style="background-color: #f8d7da; color: #721c24; font-weight: bold;"';
|
|
|
580 |
html += '<tr ' + rowStyle + '><td>' + (i + 1) + '</td><td colspan="5"><i class="fa fa-coffee"></i> ' + (data[i].breakStatus || 'On Break') + '</td><td>' + (data[i].callDateTime || '-') + '</td><td>-</td></tr>';
|
|
|
581 |
} else {
|
|
|
582 |
if (data[i].recordingUrl) {
|
|
|
583 |
recordingHtml = '<audio controls style="width: 150px; height: 30px;"><source src="' + data[i].recordingUrl + '" type="audio/mpeg">Your browser does not support audio.</audio>';
|
|
|
584 |
}
|
|
|
585 |
html += '<tr><td>' + (i + 1) + '</td><td>' + data[i].partyName + '</td><td>' + data[i].code + '</td><td>' + data[i].remark + '- ' + (data[i].message || '-') + '</td><td>' + (data[i].callStatus || '-') + '</td><td>' + (data[i].callDuration || '-') + '</td><td>' + (data[i].callDateTime || '-') + '</td><td>' + recordingHtml + '</td></tr>';
|
| 35730 |
ranu |
586 |
}
|
|
|
587 |
}
|
|
|
588 |
html += '</tbody></table>';
|
|
|
589 |
document.getElementById('calledDetailsContent').innerHTML = html;
|
|
|
590 |
} else {
|
|
|
591 |
document.getElementById('calledDetailsContent').innerHTML = '<p>No called partners found for selected date.</p>';
|
|
|
592 |
}
|
|
|
593 |
})
|
|
|
594 |
.catch(function () {
|
|
|
595 |
document.getElementById('calledDetailsContent').innerHTML = '<p>Error loading details. Please try again.</p>';
|
|
|
596 |
});
|
|
|
597 |
}
|
| 35852 |
ranu |
598 |
|
|
|
599 |
// Auto-refresh agent status every 30 seconds
|
|
|
600 |
function refreshAgentStatus() {
|
|
|
601 |
fetch('/indent/rbm_call_target/get_agent_statuses')
|
| 35879 |
ranu |
602 |
.then(function (response) {
|
|
|
603 |
return response.json();
|
|
|
604 |
})
|
|
|
605 |
.then(function (data) {
|
|
|
606 |
if (data && data.length > 0) {
|
|
|
607 |
for (var i = 0; i < data.length; i++) {
|
|
|
608 |
var agent = data[i];
|
|
|
609 |
var statusCell = document.querySelector('.agent-status-cell[data-authid="' + agent.authId + '"]');
|
|
|
610 |
var timeCell = document.querySelector('.time-in-status-cell[data-authid="' + agent.authId + '"]');
|
| 35852 |
ranu |
611 |
|
| 35879 |
ranu |
612 |
if (statusCell) {
|
|
|
613 |
var statusHtml = getStatusBadge(agent.agentStatus);
|
|
|
614 |
statusCell.innerHTML = statusHtml;
|
|
|
615 |
}
|
|
|
616 |
if (timeCell) {
|
|
|
617 |
timeCell.textContent = agent.timeInStatus || '-';
|
|
|
618 |
}
|
| 35852 |
ranu |
619 |
}
|
|
|
620 |
}
|
| 35879 |
ranu |
621 |
})
|
|
|
622 |
.catch(function (err) {
|
|
|
623 |
console.error('Error refreshing agent status:', err);
|
|
|
624 |
});
|
| 35852 |
ranu |
625 |
}
|
|
|
626 |
|
|
|
627 |
function getStatusBadge(status) {
|
|
|
628 |
if (!status) return '<span class="badge" style="background-color: #6c757d; color: white;">-</span>';
|
|
|
629 |
|
|
|
630 |
var bgColor = '#6c757d';
|
|
|
631 |
var textColor = 'white';
|
|
|
632 |
|
|
|
633 |
if (status === 'On Call') {
|
|
|
634 |
bgColor = '#28a745';
|
|
|
635 |
} else if (status === 'Available') {
|
|
|
636 |
bgColor = '#17a2b8';
|
|
|
637 |
} else if (status === 'On Break') {
|
|
|
638 |
bgColor = '#ffc107';
|
|
|
639 |
textColor = 'black';
|
|
|
640 |
} else if (status === 'Logged Out') {
|
|
|
641 |
bgColor = '#dc3545';
|
|
|
642 |
} else if (status === 'Trying') {
|
|
|
643 |
bgColor = '#fd7e14';
|
|
|
644 |
}
|
|
|
645 |
|
|
|
646 |
return '<span class="badge" style="background-color: ' + bgColor + '; color: ' + textColor + ';">' + status + '</span>';
|
|
|
647 |
}
|
|
|
648 |
|
|
|
649 |
// Refresh every 20 seconds
|
|
|
650 |
setInterval(refreshAgentStatus, 20000);
|
|
|
651 |
|
|
|
652 |
// Initial refresh after page load
|
|
|
653 |
setTimeout(refreshAgentStatus, 2000);
|
|
|
654 |
|
|
|
655 |
// Download All Call Data by Date
|
|
|
656 |
function downloadCallData() {
|
|
|
657 |
var selectedDate = document.getElementById('downloadDate').value;
|
|
|
658 |
if (!selectedDate) {
|
|
|
659 |
alert('Please select a date');
|
|
|
660 |
return;
|
|
|
661 |
}
|
|
|
662 |
window.location.href = '/indent/rbm_call_target/download_call_data?date=' + selectedDate;
|
|
|
663 |
}
|
| 35631 |
ranu |
664 |
</script>
|