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24747 govind 1 
<script type="text/javascript">
35606 amit 2 
$(document).ready(function () {
3 
    // Cleanup for myModal (activity/message modal)
4 
    $('#myModal').on('hidden.bs.modal', function (e) {
5 
        $(".activity-container .modal-body").empty();
6 
    });
24747 govind 7 
 
35606 amit 8 
    // Cleanup for theModal (edit ticket modal)
9 
    $('#theModal').on('hidden.bs.modal', function (e) {
10 
        $("#theModal .modal-content").empty();
35602 amit 11 
        $('body').removeClass('modal-open');
12 
        $('.modal-backdrop').remove();
35606 amit 13 
    });
35602 amit 14 
 
35606 amit 15 
    // Ensure backdrop is removed on any modal close
16 
    $(document).on('hidden.bs.modal', '.modal', function () {
17 
        if ($('.modal:visible').length === 0) {
18 
            $('body').removeClass('modal-open');
19 
            $('.modal-backdrop').remove();
20 
        }
21 
    });
24747 govind 22 
 
35606 amit 23 
    getPartnerAheadOptions($("#typeaheadpartnername"), function (selectedPartner) {
24 
        $("#manager-ticket-search-by-partner-name").data('id', selectedPartner.partnerId);
25 
        $("#partner-name-input").val(selectedPartner.partnerId);
26 
    });
27 
 
31762 tejbeer 28 
    $('#manager-ticket thead tr').clone(true).appendTo('#manager-ticket thead');
29 
        $('#manager-ticket thead tr:eq(1) th').each(function (i) {
30 
            var title = $(this).text();
31 
            $(this).html('<input type="text" style = "width:60%;" placeholder="Search ' + title + '" />');
32 
 
33 
            $('input', this).on('keyup change', function () {
34 
                if (table.column(i).search() !== this.value) {
35 
                    table
36 
                            .column(i)
37 
                            .search(this.value)
38 
                            .draw();
39 
                }
40 
            });
41 
        })
42 
 
43 
       var table = $('#manager-ticket').DataTable({
44 
            orderCellsTop: true,
45 
            fixedHeader: true
46 
        })
47 
 
48 
  });
49 
 
24469 govind 50 
</script>
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<style>
52 
.incoming_msg_img {
53 
	display: inline-block;
54 
	width: 6%;
55 
}
56 
 
57 
.incoming_msg_img img {
58 
	width: 100%;
59 
}
60 
.sent_msg p {
61 
	background:#b8d1f3;
62 
	border-radius: 12px 15px 15px 0;
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	font-size: 14px;
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	margin: 0;
65 
	color: black;
66 
	padding: 5px 10px 5px 12px;
24569 govind 67 
	word-break: break-all;
24467 govind 68 
	width: 100%;
69 
}
70 
 
71 
.outgoing_msg {
72 
	overflow: hidden;
73 
	margin: 26px 0 26px;
74 
}
75 
 
76 
.sent_msg {
77 
	float: right;
78 
	width: 46%;
79 
}
80 
.received_msg {
81 
	display: inline-block;
82 
	padding: 0 0 0 10px;
83 
	vertical-align: top;
84 
	width: 50%;
85 
}
86 
 
87 
.received_withd_msg p {
88 
	background: #dae5f4 none repeat scroll 0 0;
89 
	border-radius: 0 15px 15px 15px;
90 
	color: #646464;
91 
	font-size: 14px;
92 
	margin: 0;
93 
	padding: 5px 10px 5px 12px;
24569 govind 94 
	word-break: break-all;
24467 govind 95 
	width: 100%;
96 
}
97 
 
98 
.time_date {
99 
	color: black;
100 
	display: block;
101 
	font-size: 12px;
102 
	margin: 8px 0 0;
103 
}
104 
.blue_box, .green_box,.white_box {
105 
    display: block;
106 
    clear:both;
107 
}
24530 amit.gupta 108 
.modal-dialog {
24467 govind 109 
    /* 80% of window height */
24530 amit.gupta 110 
    max-height: 80%;
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}
112 
 
113 
.modal-body {
24640 govind 114 
	max-height:70vh;
24530 amit.gupta 115 
    overflow-y: auto;
24467 govind 116 
}
117 
.outgoing_msg:after,.incoming_msg:after,.white_box:after {
118 
  content: '\A';
119 
    white-space: pre;
120 
}
121 
.incoming_msg:before,.white_box:before {
122 
  content: '\A';
123 
    white-space: pre;
124 
}
125 
.white_box span {
126 
    background-color:#ebebeb;
127 
     background-size: 5px 5px;
128 
    word-break: break-all;
129 
    color: black;
130 
    display: block;
131 
    padding:10px 10px;
132 
    text-align: center
133 
}
134 
</style>
24439 govind 135 
<section class="wrapper">
136 
	<div class="row">
137 
		<div class="col-lg-12">
138 
			<h3 class="page-header"><i class="icon_document_alt"></i>TICKET</h3>
139 
			<ol class="breadcrumb">
140 
				<li><i class="fa fa-home"></i><a href="${rc.contextPath}/dashboard">Home</a></li>
24569 govind 141 
				<li><i class="icon_document_alt"></i>Manager Ticket</li>
24439 govind 142 
			</ol>
143 
		</div>
144 
	</div>
24699 govind 145 
	<div class = "row">
146 
				<div class="col-lg-2 form-group">
147 
						<select class="form-control input-sm" id = "managerTicketStatus" name="managerTicketStatus" placeholder="Type">
148 
						#foreach($ticketStatus in $ticketStatusValues)
149 
						#if($selectedticketStatus==$ticketStatus)
150 
						<option value="$ticketStatus" selected>$ticketStatus</option>
151 
						#else
152 
						<option value="$ticketStatus">$ticketStatus</option>
153 
						#end
154 
						#end
155 
		             	</select>
156 
				</div>
157 
				<div class="col-lg-2 form-group">
158 
						<select class="form-control input-sm" id = "managerTicketorderBy" name="managerTicketorderBy" placeholder="Type">
159 
						#foreach($orderby in $orderByValues)
160 
						#if($orderby=="UNSORTED")
161 
						#else
162 
						#if($selectedorderby==$orderby)
163 
						#if($orderby=="ASCENDING")
164 
						<option value="$orderby" selected>OLD TO NEW</option>
165 
						#else
166 
						<option value="$orderby" selected>NEW TO OLD</option>
167 
						#end
168 
						#else
169 
						#if($orderby=="ASCENDING")
170 
						<option value="$orderby">OLD TO NEW</option>
171 
						#else
172 
						<option value="$orderby">NEW TO OLD</option>
173 
						#end
174 
						#end
175 
						#end
176 
						#end
177 
		             	</select>
178 
				</div>
24747 govind 179 
					<div class="col-lg-6 form-group pull-right">
180 
					<div class="col-lg-6">
181 
        		<select class="form-control" id = "managersearchType" name = "managersearchType" placeholder="Search Type">
182 
					<option value="" disabled selected>Search Type</option>
183 
					#foreach($searchType1 in $ticketSearchTypes)
184 
					#if($ticketSearchType.getValue()==$searchType1.getValue())
185 
						<option value="$searchType1" selected>$ticketSearchType.getValue()</option>
186 
						#else
187 
						<option value="$searchType1">$searchType1.getValue()</option>
188 
						#end
189 
					#end
190 
             	</select>
191 
        	</div>
192 
 
193 
        	<div class="col-lg-6">
194 
        	<input type="hidden" id="partner-name-input" name="partner-name-input" value="">
195 
        	<div class="byPartnerName" style="display: none;">
196 
			  <div class="input-group">
24748 govind 197 
		    	<input placeholder="Partner Name" type="text" class="typeahead form-control" id="typeaheadpartnername" value="" name="Item" data-provide="typeahead" autocomplete="off">
24747 govind 198 
	    		<span class="input-group-btn">
24748 govind 199 
	      			<button class="btn btn-primary" id="manager-ticket-search-by-partner-name" type="button" data-id="">Go!</button>
24747 govind 200 
	    		</span>
201 
	          </div>
202 
	          </div>
203 
	          <div class="byTicketId" style="display: none;">
204 
			  <div class="input-group">
205 
		    	<input placeholder="Ticket Id" type="text" class="form-control" id="search-by-ticketId" value="">
206 
	    		<span class="input-group-btn">
24748 govind 207 
	      			<button class="btn btn-primary" id="retailer-details-search-button-by-ticketId" type="button">Go!</button>
24747 govind 208 
	    		</span>
209 
	          </div>
210 
	          </div>
211 
			</div>
212 
			</div>
213 
</div>
24467 govind 214 
<div id="manager-ticket-table">
24439 govind 215 
		<div class="row">
216 
	    	<div class="col-lg-12">
31762 tejbeer 217 
	    	<table class="table table-border table-condensed table-bordered" id="manager-ticket">
218 
	    		<thead>
24439 govind 219 
	    				<tr>
24569 govind 220 
	    					<th>Ticket Id</th>
24439 govind 221 
	    					<th>Partner</th>
31762 tejbeer 222 
	    					<th>Category</th>
24439 govind 223 
	    					<th>SubCategory</th>
33778 ranu 224 
							<th>Message</th>
225 
							<th>Created By</th>
31762 tejbeer 226 
	    				    <th>Assigned To</th>
24439 govind 227 
	    					<th>Created TimeStamp</th>
24469 govind 228 
	    					<th>Status</th>
24439 govind 229 
	    					<th>Action</th>
230 
	    				</tr>
31762 tejbeer 231 
	    				</thead>
232 
 
233 
	    				<tbody>
24569 govind 234 
	    				#if($tickets.size()>0)
24439 govind 235 
	 							#foreach($ticket in $tickets)
236 
	 							<tr>
24569 govind 237 
	 							<td>$ticket.getId()</td>
35594 amit 238 
	 							<td><a href="#" class="partner-link" data-fofoid="$ticket.getFofoId()">$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()</a></td>
31762 tejbeer 239 
	 							<td>$subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getName()</td>
240 
 
241 
 
35594 amit 242 
								<td><a href="#" data-toggle="modal" data-target="#myModal" data-ticketid="$ticket.getId()" data-internal="true" data-role="true" data-crm="$isCrmUser" class="activities-link" data-assignee="#if($authUserListMap.get($ticket.getId()) && $authUserListMap.get($ticket.getId()).size() > 0)$authUserListMap.get($ticket.getId()).get(0).getFirstName()#end">$subCategoryIdAndSubCategoryMap.get($ticket.getSubCategoryId()).getName()</a></td>
33778 ranu 243 
									<td>$activityMap.get($ticket.getId()).get(0).getMessage()</td>
244 
									#if($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy() > 0)
245 
										<td>$authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getFirstName() $authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getLastName()</td>
246 
									#else
33779 ranu 247 
										<td>Partner</td>
33778 ranu 248 
									#end
24500 govind 249 
								<td>#foreach($authUser in $authUserListMap.get($ticket.getId()))
33653 ranu 250 
								<span>$authUser.getFirstName() $authUser.getLastName() ($authUser.getEmployeeCode())
251 
								<span><br/>
24500 govind 252 
								#end
253 
								</td>
24439 govind 254 
			    				<td>$ticket.getFormattedCreateTimestamp()</td>
255 
			    				#if($ticket.getCloseTimestamp())
24620 govind 256 
			    				<td>Closed</td>
35594 amit 257 
			    				<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()" disabled>Edit</button></td>
24439 govind 258 
			    				#else
24788 govind 259 
			    				#if($ticket.getLastActivity()=="RESOLVED")
260 
			    				<td>Resolved</td>
261 
			    				#else
262 
			    				<td>Opened</td>
24439 govind 263 
			    				#end
35594 amit 264 
			    				<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()">Edit</button></td>
24788 govind 265 
			    				#end
24439 govind 266 
			    				</tr>
267 
			    				#end
268 
			    				#else
269 
			    				<tr>
270 
		    					<td colspan="12" style="text-align:center;">NO MATCHING DATA FOUND FOR CRITERIA</td>
271 
		    				</tr>
272 
			    				#end
273 
	    			</tbody>
274 
	    		</table>
24467 govind 275 
 
24439 govind 276 
	    	</div>
277 
	    </div>
278 
    </div>
31762 tejbeer 279 
 
24439 govind 280 
    </section>
24467 govind 281 
<div id="manager-ticket-details-container" style="background:white;background-color:white;">
24439 govind 282 
</div>
24469 govind 283 
<div class="edit-container">
35602 amit 284 
<div class="modal fade text-center" id="theModal" tabindex="-1" role="dialog" data-backdrop="true" data-keyboard="true">
285 
  <div class="modal-dialog" role="document">
24439 govind 286 
    <div class="modal-content">
287 
    </div>
288 
  </div>
24467 govind 289 
</div>
24469 govind 290 
</div>
291 
 
292 
		<div class="activity-container">
26318 tejbeer 293 
         <div class="modal" id="myModal" role="dialog" >
24467 govind 294 
            <div class="modal-dialog">
295 
               <!-- Modal content-->
296 
               <div class="modal-content">
297 
                  <div class="modal-header">
298 
                     <button type="button" class="close" data-dismiss="modal">&times;</button>
299 
                     <h4 class="modal-title">Message History</h4>
300 
                  </div>
301 
                  <div class="modal-body">
302 
                   </div><br><br>
303 
                   <div class="modal-footer">
24824 govind 304 
         <div class="col-lg-8 form-group">
305 
         <input type="hidden" id="ticketIdforactivity">
306 
          <input type="hidden" id="assigneeUser">
307 
          <input type="hidden" id="role" value="">
35592 amit 308 
          <input type="hidden" id="crmUser" value="">
24467 govind 309 
		<textarea class="form-control rounded-0" id="activityMessage" rows="2"></textarea>
310 
			</div>
24824 govind 311 
			<div class="col-lg-4">
312 
					<div class="col-lg-7 internalCheckBox">
313 
						<input type="checkbox" name="internalCommunication" id="internalCommunication">&nbsp;&nbsp;<span style="font-size:12px;font-weight:bold">INTERNAL</b>
314 
						</div>
315 
						<div class="col-lg-5">
316 
						<input class="btn btn-primary submit-message-button" type="button" value="Submit">
317 
						</div>
24467 govind 318 
					</div>
319 
     		 </div>
320 
               </div>
321 
            </div>
322 
         </div>
24824 govind 323 
      </div>
324