Subversion Repositories SmartDukaan

namespace java in.shop2020.crm

namespace py shop2020.thriftpy.crm

include "GenericService.thrift"

enum TicketPriority {

    LOW = 0,

    HIGH = 1,

    MEDIUM = 2

}

enum TicketStatus {

    OPEN = 0,

    CLOSED = 1,

    REOPEN = 2

}

enum TicketCategory {

    RETURN_FORM = 1,

    ORDER_CANCELLATION = 2,

    DELIVERY_PROBLEM = 3,

    PAYMENT_STATUS = 4,

    ORDER_STATUS = 5,

    PRODUCT_REQUEST = 6,

    RECHARGE_RELATED = 7,

    OTHER = 8,

    COD_VERIFICATION = 9,

    FAILED_PAYMENTS = 10,

    DELAYED_DELIVERY = 11,

    PAYMENT_FLAGGED = 12,

    DOA_RECEIVED = 13,

    PRODUCT_PROCUREMENT = 14,

    UNDELIVERED = 15,

    CATEGORY = 16,

    STORE_PICKUP = 17,

    ON_TIME_GUARANTEE = 18,

    LOW_INVENTORY_CANCELLED_ORDERS = 19,

    //Start:- Added By Manish Sharma for Creating a new Ticket: Category- RTO Refund on 21-Jun-2013

    RTO_REFUND = 20

    //End:- Added By Manish Sharma for Creating a new Ticket: Category- RTO Refund on 21-Jun-2013

}

enum ActivityType {

    SEND_EMAIL_TO_CUSTOMER = 1,

    RECEIVED_EMAIL_FROM_CUSTOMER = 2,

    CALLED_CUSTOMER = 3,

    RECEIVED_CALL_FROM_CUSTOMER = 4,

    OTHER = 5,

    ESCALATE_TICKET = 6

}

struct Agent {

    1:i64 id,

    2:string name,

    3:string emailId,

    4:optional i64 managerId,

    5:string password,

    6:bool is_active;

}

struct Ticket {

    1:i64 id,

    2:optional i64 customerId,

    3:i64 openDate,

    4:optional i64 closeDate,

    5:optional string description,

    6:TicketPriority priority,

    7:TicketCategory category,

    8:TicketStatus status,

    9:optional i64 assigneeId,

   10:i64 creatorId,

   11:optional i64 orderId,

   12:optional string airwayBillNo,

   13:optional string productName,

   // used for un-registered users

   14:optional string customerMobileNumber,

   15:optional string customerEmailId,

   16:optional string customerName

}

struct Activity {

    1:i64 id,

    2:optional string description,

    3:i64 creationTimestamp, // represents time at which this activity occurred

    4:ActivityType type,

    5:optional i64 customerId, // used for registered users

    6:i64 creatorId,

    // represents the numeric identifier for the emails sent to customers

    // These are archived in helper..useremailarchive or helper..useremail

    7:optional i64 userEmailId,

    // ticket related fields to track changes on ticket fields

    8:optional i64 ticketId,

    9:optional TicketPriority ticketPriority,

   10:optional i64 ticketAssigneeId,

   11:optional TicketStatus ticketStatus,

   12:optional TicketCategory ticketCategory,

   13:optional string ticketDescription,

   // Activities created as part of mails received from customers

   // have to be explicitly marked as read by agents in CRM.

   // This flag is set over such activities when any agent marks it as read!

   14:optional bool isRead,

   // used for un-registered users

   15:optional string customerMobileNumber,

   16:optional string customerEmailId,

   17:optional string customerName,

   // used for attachments name separated by semicolon

   18:optional string attachments

}

struct SearchFilter {

    1:optional i64 ticketId,

    2:optional i64 activityId,

    3:optional list<i64> ticketAssigneeIds,

    4:optional list<i64> activityCreatorIds,

    5:optional i64 agentId,

    6:optional i64 customerId,

    7:optional i64 startTimestamp,

    8:optional i64 endTimestamp,

    9:optional bool isActivityRead,

   10:optional string agentEmailId,

   11:optional string customerEmailId,

   12:optional string customerMobileNumber,

   13:optional list<TicketStatus> ticketStatuses,

   14:optional TicketCategory ticketCategory,

   15:optional TicketPriority ticketPriority,

   16:optional ActivityType activityType

}

exception CRMServiceException {

    1:GenericService.ExceptionType exceptionType,

    2:string message

}

service CRMService extends GenericService.GenericService{

    // Methods to read/write tickets from/in database

    list<Ticket> getTickets(1:SearchFilter searchFilter);

    list<Ticket> getUnassignedTickets();

    void updateTicket(1:Ticket ticket, 2:Activity activity);

    i64 insertTicket(1:Ticket ticket, 2:Activity activity);

    void unassignAgentTickets(1:i32 assigneeId);

    // Methods to read/write activities from/in database

    list<Activity> getActivities(1:SearchFilter searchFilter);

    i64 insertActivity(1:Activity activity);

    void markAsRead(1:i64 activityId, 2:i64 agentId);

    // Methods to read agent information

    list<Agent> getAgents(1:SearchFilter searchFilter);

    list<Agent> getInactiveAgents(1:SearchFilter searchFilter);

    void updatePasswordForAgent(1:string agentEmailId, 2:string password);

    // Methods to read roles and permissions information

    list<string> getRoleNamesForAgent(1:string agentEmailId);

    list<string> getPermissionsForRoleName(1:string roleName);

    // Misc methods

    i64 getLastEmailProcessedTimestamp();

    void updateLastEmailProcessedTimestamp(1:i64 timestamp);

    // Method to change active/inactive status of Agent

    void changeAgentStatus(1:bool status, 2:string emailId);

    //Method to add a new CRM Agent 

    void insertAgent(1:Agent agent, 2:list<string> role);

    //Method to change CRM agent role

    void changeAgentRole(1:i64 id, 2:list<string> role);

    //Method to get openTicketCount for any agent

    i32 getOpenTicketCountForAgent(1:i64 agentId);

    //Method to get all open tickets grouped by categories

    map<string,i64> getOpenTicketsMap();

}