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3026 mandeep.dh 1 
namespace java in.shop2020.crm
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namespace py shop2020.thriftpy.crm
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3374 rajveer 4 
include "GenericService.thrift"
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3026 mandeep.dh 6 
enum TicketPriority {
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    LOW = 0,
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    HIGH = 1,
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    MEDIUM = 2
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}
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enum TicketStatus {
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    OPEN = 0,
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    CLOSED = 1,
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    REOPEN = 2
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}
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enum TicketCategory {
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    RETURN_FORM = 1,
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    ORDER_CANCELLATION = 2,
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    DELIVERY_PROBLEM = 3,
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    PAYMENT_STATUS = 4,
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    ORDER_STATUS = 5,
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    PRODUCT_REQUEST = 6,
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    PRODUCT_QUESTION = 7,
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    OTHER = 8,
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    COD_VERIFICATION = 9
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}
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enum ActivityType {
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    SEND_EMAIL_TO_CUSTOMER = 1,
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    RECEIVED_EMAIL_FROM_CUSTOMER = 2,
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    CALLED_CUSTOMER = 3,
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    RECEIVED_CALL_FROM_CUSTOMER = 4,
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    OTHER = 5
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}
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struct Agent {
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    1:i64 id,
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    2:string name,
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    3:string emailId,
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    4:optional i64 managerId,
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    5:string password
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}
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struct Ticket {
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    1:i64 id,
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    2:optional i64 customerId,
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    3:i64 openDate,
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    4:optional i64 closeDate,
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    5:optional string description,
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    6:TicketPriority priority,
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    7:TicketCategory category,
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    8:TicketStatus status,
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    9:optional i64 assigneeId,
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   10:i64 creatorId,
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   11:optional i64 orderId,
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   12:optional string airwayBillNo,
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   13:optional string productName,
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   // used for un-registered users
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   14:optional string customerMobileNumber,
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   15:optional string customerEmailId,
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   16:optional string customerName,
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   // knitted/enriched object
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   17:optional Agent assignee,
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   18:optional Agent creator
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}
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struct Activity {
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    1:i64 id,
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    2:optional string description,
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    3:i64 creationTimestamp, // represents time at which this activity occurred
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    4:ActivityType type,
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    5:optional i64 customerId, // used for registered users
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    6:i64 creatorId,
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    // represents the numeric identifier for the emails sent to customers
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    // These are archived in helper..useremailarchive or helper..useremail
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    7:optional i64 userEmailId,
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    // ticket related fields to track changes on ticket fields
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    8:optional i64 ticketId,
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    9:optional TicketPriority ticketPriority,
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   10:optional i64 ticketAssigneeId,
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   11:optional TicketStatus ticketStatus,
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   12:optional TicketCategory ticketCategory,
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   13:optional string ticketDescription,
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   // Activities created as part of mails received from customers
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   // have to be explicitly marked as read by agents in CRM.
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   // This flag is set over such activities when any agent marks it as read!
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   14:optional bool isRead
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   // used for un-registered users
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   15:optional string customerMobileNumber,
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   16:optional string customerEmailId,
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   17:optional string customerName,
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   // knitted types for enriched objects
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   18:optional Agent creator,
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   19:optional Agent ticketAssignee
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}
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3390 mandeep.dh 106 
struct SearchFilter {
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    1:optional i64 ticketId,
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    2:optional i64 activityId,
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    3:optional list<i64> ticketAssigneeIds,
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    4:optional list<i64> activityCreatorIds,
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    5:optional i64 agentId,
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    6:optional i64 customerId,
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    7:optional i64 startTimestamp,
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    8:optional i64 endTimestamp,
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    9:optional bool isActivityRead,
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   10:optional string agentEmailId,
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   11:optional string customerEmailId,
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   12:optional string customerMobileNumber,
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   13:optional TicketStatus ticketStatus,
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   14:optional TicketCategory ticketCategory,
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   15:optional TicketPriority ticketPriority
3026 mandeep.dh 122 
}
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3374 rajveer 124 
service CRMService extends GenericService.GenericService{
3026 mandeep.dh 125 
    // Methods to read/write tickets from/in database
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    list<Ticket> getTickets(1:SearchFilter searchFilter);
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    list<Ticket> getUnassignedTickets();
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    void updateTicket(1:Ticket ticket, 2:Activity activity);
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    i64 insertTicket(1:Ticket ticket, 2:Activity activity);
3026 mandeep.dh 130 
 
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    // Methods to read/write activities from/in database
3390 mandeep.dh 132 
    list<Activity> getActivities(1:SearchFilter searchFilter);
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    i64 insertActivity(1:Activity activity);
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    void markAsRead(1:i64 activityId, 2:i64 agentId);
3026 mandeep.dh 135 
 
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    // Methods to read agent information
3390 mandeep.dh 137 
    list<Agent> getAgents(1:SearchFilter searchFilter);
3087 mandeep.dh 138 
    void updatePasswordForAgent(1:string agentEmailId, 2:string password);
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    // Methods to read roles and permissions information
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    list<string> getRoleNamesForAgent(1:string agentEmailId);
3106 mandeep.dh 142 
    list<string> getPermissionsForRoleName(1:string roleName);
3339 mandeep.dh 143 
 
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    // Misc methods
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    i64 getLastEmailProcessedTimestamp();
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    void updateLastEmailProcessedTimestamp(1:i64 timestamp);
3530 mandeep.dh 147 
    oneway void processCODTxn(1:i64 transactionId);
3026 mandeep.dh 148 
}