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Rev Author Line No. Line
3026 mandeep.dh 1 
namespace java in.shop2020.crm
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namespace py shop2020.thriftpy.crm
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enum TicketPriority {
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    LOW = 0,
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    HIGH = 1,
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    MEDIUM = 2
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}
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enum TicketStatus {
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    OPEN = 0,
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    CLOSED = 1,
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    REOPEN = 2
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}
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enum TicketCategory {
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    RETURN_FORM = 1,
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    ORDER_CANCELLATION = 2,
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    DELIVERY_PROBLEM = 3,
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    PAYMENT_STATUS = 4,
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    ORDER_STATUS = 5,
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    PRODUCT_REQUEST = 6,
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    PRODUCT_QUESTION = 7,
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    OTHER = 8
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}
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3106 mandeep.dh 27 
enum ActivityType {
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    EMAIL_CUSTOMER = 1,
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    CALL_CUSTOMER = 2,
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    OTHER = 3
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}
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3026 mandeep.dh 33 
struct Ticket {
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    1:i64 id,
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    2:i64 customerId,
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    3:i64 openDate,
3168 mandeep.dh 37 
    4:optional i64 closeDate,
3106 mandeep.dh 38 
    5:string description,
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    6:TicketPriority priority,
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    7:TicketCategory category,
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    8:TicketStatus status,
3168 mandeep.dh 42 
    9:optional i64 assigneeId
3106 mandeep.dh 43 
    10:i64 creatorId,
3168 mandeep.dh 44 
    11:optional i64 orderId,
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    12:optional string airwayBillNo,
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    13:optional string productName
3026 mandeep.dh 47 
}
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struct Activity {
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    1:i64 id,
3168 mandeep.dh 51 
    2:optional string description,
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    3:i64 creationTimestamp, // represents time at which this activity occurred
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    4:ActivityType type,
3026 mandeep.dh 54 
    5:i64 customerId,
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    6:i64 creatorId,
3206 mandeep.dh 56 
    7:optional i64 emailId,
3026 mandeep.dh 57 
 
3106 mandeep.dh 58 
    // ticket related fields to track changes on ticket fields
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    8:optional i64 ticketId,
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    9:optional TicketPriority ticketPriority,
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   10:optional i64 ticketAssigneeId,
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   11:optional TicketStatus ticketStatus,
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   12:optional TicketCategory ticketCategory,
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   13:optional string ticketDescription
3026 mandeep.dh 65 
}
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struct Agent {
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    1:i64 id,
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    2:string name,
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    3:string emailId,
3168 mandeep.dh 71 
    4:optional i64 managerId,
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    5:string password
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}
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service CRMService {
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    // Methods to read/write tickets from/in database
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    list<Ticket> getTickets(1:i64 customerId);
3087 mandeep.dh 78 
    list<Ticket> getAssignedTickets(1:i64 agentId);
3137 mandeep.dh 79 
    list<Ticket> getUnassignedTickets();
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    // Retrieves all tickets assigned to an agent or its reportee.
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    list<Ticket> getAllTickets(1:i64 agentId);
3026 mandeep.dh 82 
    Ticket getTicket(1:i64 ticketId);
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    void updateTicket(1:Ticket ticket, 2:Activity activity);
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    i64 insertTicket(1:Ticket ticket, 2:Activity activity);
3026 mandeep.dh 85 
 
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    // Methods to read/write activities from/in database
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    list<Activity> getActivities(1:i64 customerId);
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    list<Activity> getActivitiesForTicket(1:i64 ticketId);
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    Activity getActivity(1:i64 activityId);
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    Activity getLastActivity(1:i64 ticketId);
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    void insertActivity(1:Activity activity);
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    // Methods to read agent information
3087 mandeep.dh 94 
    list<Agent> getAllAgents();
3026 mandeep.dh 95 
    Agent getAgent(1:i64 agentId);
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    Agent getAgentByEmailId(1:string agentEmailId);
3087 mandeep.dh 97 
    void updatePasswordForAgent(1:string agentEmailId, 2:string password);
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    // Methods to read roles and permissions information
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    list<string> getRoleNamesForAgent(1:string agentEmailId);
3106 mandeep.dh 101 
    list<string> getPermissionsForRoleName(1:string roleName);
3026 mandeep.dh 102 
}