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15394 manas 1 
'''
2 
Created on 27-May-2015
3 
@author: kshitij
4 
'''
5 
from datetime import date, datetime, timedelta
6 
from dtr.storage.Mysql import getOrdersAfterDate, \
7 
    getOrdersByTag
8 
from email import encoders
9 
from email.mime.base import MIMEBase
10 
from email.mime.multipart import MIMEMultipart
11 
from email.mime.text import MIMEText
12 
from pymongo.mongo_client import MongoClient
13 
from xlrd import open_workbook
14 
from xlutils.copy import copy
15 
from xlwt.Workbook import Workbook
16 
import MySQLdb
17 
import smtplib
18 
import time
19 
import xlwt
20 
import pymongo
21 
from shop2020.utils.Utils import to_py_date, to_java_date
22 
from datetime import datetime
23 
from elixir import *
24 
from dtr.storage import DataService
25 
from dtr.storage.DataService import Orders, Users, CallHistory
26 
from sqlalchemy.sql.expression import func
27 
 
28 
DB_HOST = "localhost"
29 
DB_USER = "root"
30 
DB_PASSWORD = "shop2020"
31 
DB_NAME = "dtr"
32 
TMP_FILE = "/tmp/CRM_OutBound_Report.xls"
33 
 
34 
con = None
35 
 
15407 manas 36 
SENDER = "adwords@shop2020.in"
37 
PASSWORD = "adwords_shop2020"
38 
SUBJECT = "CRM Outbound Report for " + str(date.today() - timedelta(days=1))
15394 manas 39 
SMTP_SERVER = "smtp.gmail.com"
40 
SMTP_PORT = 587
41 
 
42 
date_format = xlwt.XFStyle()
43 
date_format.num_format_str = 'yyyy/mm/dd'
44 
 
45 
datetime_format = xlwt.XFStyle()
46 
datetime_format.num_format_str = 'yyyy/mm/dd HH:MM AM/PM'
47 
 
48 
default_format = xlwt.XFStyle()
49 
freshList=['1','2','3','4','5','6','7','8','9','10','11','12','13']
15409 manas 50 
followUpList=['1','2','3','4','5','6','7','8','9','10']
15394 manas 51 
onBoardingList=['1','2','3','4','5']
52 
dispositionMap = {  'call_later':0,
53 
                    'ringing_no_answer':1,
54 
                    'not_reachable':2,
55 
                    'switch_off':3,
56 
                    'invalid_no':4,
57 
                    'wrong_no':5,
58 
                    'hang_up':6,
59 
                    'retailer_not_interested':7,
60 
                    'alreadyuser':8,
61 
                    'verified_link_sent':9,
62 
                    'accessory_retailer':10,
63 
                    'service_center_retailer':11,
64 
                    'not_retailer':12,
65 
                    'recharge_retailer':13,
66 
                    'onboarded':14
67 
                }
68 
followUpDispositionMap = {  'call_later':0,
69 
                    'ringing_no_answer':1,
70 
                    'not_reachable':2,
71 
                    'switch_off':3,
72 
                    'retailer_not_interested':4,
73 
                    'alreadyuser':5,
74 
                    'verified_link_sent':6,
15409 manas 75 
                    'accessory_retailer':7,
76 
                    'service_center_retailer':8,
77 
                    'not_retailer':9,
78 
                    'recharge_retailer':10
15394 manas 79 
                }
80 
onBoardingDispositionMap = {  'call_later':0,
81 
                    'ringing_no_answer':1,
82 
                    'not_reachable':2,
83 
                    'switch_off':3,
84 
                    'onboarded':4,
85 
                }
86 
 
15402 manas 87 
# FRESH_QUERY="""
88 
# select call_disposition,count(1) from
89 
# (select * from (select * from callhistory where date(created)=date(now())
90 
# and call_type ='fresh' order by created desc)
91 
# as a group by retailer_id)
92 
# a1 group by date(created), call_disposition;
93 
# """
15394 manas 94 
FRESH_QUERY="""
95 
select call_disposition,count(1) from
15407 manas 96 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 97 
and call_type ='fresh' order by created desc)
98 
as a group by retailer_id)
99 
a1 group by date(created), call_disposition;
100 
"""
101 
AGENT_FRESH_QUERY="""
102 
select call_disposition,count(1) from
15407 manas 103 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 104 
and call_type ='fresh' and agent_id=%s order by created desc)
105 
as a group by retailer_id)
106 
a1 group by date(created), call_disposition,agent_id;
107 
"""
108 
AGENT_NAME_QUERY="""
109 
select name from agents where id=%s
110 
"""
111 
FRESH_QUERY_LOGIN_TIME="""
15407 manas 112 
select agent_id,TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='fresh' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 113 
"""
114 
FRESH_QUERY_DURATION="""
15407 manas 115 
select sum(duration_sec) from callhistory where call_type ='fresh' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 116 
"""
15402 manas 117 
FRESH_QUERY_AHT="""
15407 manas 118 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY );
15402 manas 119 
"""
120 
FRESH_QUERY_AIT="""
15407 manas 121 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 122 
"""
15455 manas 123 
#select count(*) from retailerlinks where date(activated) is not null and date(activated)=date(now() - interval 1 day);
15402 manas 124 
FRESH_QUERY_LINKS_CONVERTED="""
15455 manas 125 
select count(*) from users u join retailerlinks rl on (rl.code =upper( u.referrer) or rl.code=u.utm_campaign) where date(rl.activated)=date(now()- interval 1 day);
15402 manas 126 
"""
127 
FRESH_QUERY_LINKS_NOT_CONVERTED="""
15407 manas 128 
select count(*) from retailerlinks where date(activated) is null and date(created)=date(now() - interval 1 day);
15402 manas 129 
"""
15418 manas 130 
FRESH_AGENTS_CALLED_COUNT="""
131 
select distinct(agent_id) from callhistory where call_type='fresh' and date(created) = date(now()-interval 1 day);
132 
"""
133 
 
15415 manas 134 
TOTAL_ACTIVATIONS="""
15418 manas 135 
select count(1) from users where (lower(referrer)  not in('emp01','crm01','crm02','fos01','crm03','crm04') or lower(utm_campaign) not in('emp01','crm01','crm02','fos01','crm03','crm04')) and date(created) = date(now()-interval 1 day)
15415 manas 136 
"""
15402 manas 137 
 
15394 manas 138 
AGENT_FRESH_QUERY_LOGIN_TIME="""
15407 manas 139 
select TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 140 
"""
141 
AGENT_FRESH_QUERY_DURATION="""
15407 manas 142 
select sum(duration_sec) from callhistory where call_type ='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 143 
"""
15402 manas 144 
AGENT_FRESH_QUERY_AHT="""
15407 manas 145 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 146 
"""
147 
AGENT_FRESH_QUERY_AIT="""
15407 manas 148 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 149 
"""
150 
AGENT_FRESH_QUERY_LINKS_CONVERTED="""
15455 manas 151 
select count(*) from users u join retailerlinks rl on (rl.code =upper( u.referrer) or rl.code=u.utm_campaign) where date(rl.activated)=date(now()- interval 1 day) and agent_id=%s;
15402 manas 152 
"""
153 
AGENT_FRESH_QUERY_LINKS_NOT_CONVERTED="""
15407 manas 154 
select count(*) from retailerlinks where date(activated) is null and date(created)=date(now() - interval 1 day) and agent_id=%s;
15402 manas 155 
"""
15394 manas 156 
 
15402 manas 157 
 
15394 manas 158 
FOLLOW_UP_QUERY="""
159 
select call_disposition,count(1) from
15407 manas 160 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 161 
and call_type ='followup' order by created desc)
162 
as a group by retailer_id)
163 
a1 group by date(created), call_disposition;
164 
"""
165 
AGENT_FOLLOW_UP_QUERY="""
166 
select call_disposition,count(1) from
15407 manas 167 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 168 
and call_type ='followup' and agent_id=%s order by created desc)
169 
as a group by retailer_id)
170 
a1 group by date(created), call_disposition,agent_id;
171 
"""
172 
FOLLOW_UP_QUERY_LOGIN_TIME="""
15407 manas 173 
select agent_id,TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='followup' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 174 
"""
175 
FOLLOW_UP_QUERY_DURATION="""
15407 manas 176 
select sum(duration_sec) from callhistory where call_type ='followup' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 177 
"""
15402 manas 178 
FOLLOW_UP_QUERY_AHT="""
15407 manas 179 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY );
15402 manas 180 
"""
181 
FOLLOW_UP_QUERY_AIT="""
15407 manas 182 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 183 
"""
15418 manas 184 
FOLLOW_UP_AGENTS_CALLED_COUNT="""
185 
select count(distinct(agent_id)) from callhistory where call_type='followup' and date(created) = date(now()-interval 1 day);
186 
"""
15394 manas 187 
AGENT_FOLLOW_UP_QUERY_LOGIN_TIME="""
15407 manas 188 
select TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='followup' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 189 
"""
190 
AGENT_FOLLOW_UP_QUERY_DURATION="""
15407 manas 191 
select sum(duration_sec) from callhistory where call_type ='followup' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 192 
"""
15402 manas 193 
AGENT_FOLLOW_UP_QUERY_AHT="""
15407 manas 194 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 195 
"""
196 
AGENT_FOLLOW_UP_QUERY_AIT="""
15407 manas 197 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY)  and agent_id=%s;
15402 manas 198 
"""
15394 manas 199 
 
15402 manas 200 
 
15394 manas 201 
ONBOARDING_QUERY="""
202 
select call_disposition,count(1) from
15407 manas 203 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 204 
and call_type ='onboarding' order by created desc)
205 
as a group by retailer_id)
206 
a1 group by date(created), call_disposition;
207 
"""
15402 manas 208 
ONBOARDING_QUERY_LOGIN_TIME="""
15407 manas 209 
select agent_id,TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='onboarding' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 210 
"""
211 
ONBOARDING_QUERY_DURATION="""
15407 manas 212 
select sum(duration_sec) from callhistory where call_type ='onboarding' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 213 
"""
214 
ONBOARDING_QUERY_AHT="""
15407 manas 215 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY );
15402 manas 216 
"""
217 
ONBOARDING_QUERY_AIT="""
15407 manas 218 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 219 
"""
15418 manas 220 
ONBOARDING_AGENTS_CALLED_COUNT="""
221 
select count(distinct(agent_id)) from callhistory where call_type='onboarding' and date(created) = date(now()-interval 1 day);
222 
"""
15402 manas 223 
 
15394 manas 224 
AGENT_ONBOARDING_QUERY="""
225 
select call_disposition,count(1) from
15407 manas 226 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 227 
and call_type ='onboarding' and agent_id=%s order by created desc)
228 
as a group by retailer_id)
229 
a1 group by date(created), call_disposition,agent_id;
230 
"""
231 
AGENT_ONBOARDING_QUERY_LOGIN_TIME="""
15407 manas 232 
select TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='onboarding' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 233 
"""
234 
AGENT_ONBOARDING_QUERY_DURATION="""
15407 manas 235 
select sum(duration_sec) from callhistory where call_type ='onboarding' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 236 
"""
15402 manas 237 
AGENT_ONBOARDING_QUERY_AHT="""
15407 manas 238 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY ) and agent_id=%s;
15402 manas 239 
"""
240 
AGENT_ONBOARDING_QUERY_AIT="""
15407 manas 241 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY)  and agent_id=%s;
15402 manas 242 
"""
243 
AGENT_ONBOARDING_QUERY_AIT="""
15407 manas 244 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 245 
"""
15394 manas 246 
 
15402 manas 247 
center_alignment=xlwt.easyxf("align: horiz center")
15394 manas 248 
 
249 
 
15402 manas 250 
 
15394 manas 251 
def getDbConnection():
252 
    return MySQLdb.connect(DB_HOST, DB_USER, DB_PASSWORD, DB_NAME)
253 
 
254 
 
255 
def generateFreshCallingReport():
256 
    datesql=FRESH_QUERY
257 
    conn = getDbConnection()
258 
 
259 
    cursor = conn.cursor()
260 
    cursor.execute(datesql)
261 
    result = cursor.fetchall()
262 
    global workbook
15506 manas 263 
    totalVerifiedLinkSent=0
15394 manas 264 
    workbook = xlwt.Workbook()
265 
    worksheet = workbook.add_sheet("Fresh")
266 
    boldStyle = xlwt.XFStyle()
267 
    newStyle= xlwt.XFStyle()
268 
    style = xlwt.XFStyle()
269 
    pattern = xlwt.Pattern()
270 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
271 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
272 
    style.pattern = pattern
273 
    f = xlwt.Font()
274 
    f.bold = True
275 
    boldStyle.font = f
276 
 
277 
    column = 0
278 
    row = 0
279 
    currentList=[]
280 
 
281 
    worksheet.write(0,0,'Call Disposition Type',style)
282 
    worksheet.write(0,1,'Count',style)
283 
 
284 
    worksheet.write(1, column, 'Call Later', newStyle)
285 
    worksheet.write(2,column, 'Ringing No Answer', newStyle)
286 
    worksheet.write(3,column, 'Not Reachable', newStyle)
287 
    worksheet.write(4,column, 'Switched Off', newStyle)
288 
    worksheet.write(5,column, 'Invalid Number', newStyle)
289 
    worksheet.write(6,column, 'Wrong Number', newStyle)
290 
    worksheet.write(7,column, 'Hang Up', newStyle)
291 
    worksheet.write(8,column, 'Retailer Not Interested', newStyle)
292 
    worksheet.write(9,column, 'Already Profitmandi user', boldStyle)
293 
    worksheet.write(10,column, 'Verified Link Sent', boldStyle)
294 
    worksheet.write(11,column, 'Accessory Retailer', newStyle)
295 
    worksheet.write(12,column, 'Service Center Retailer', newStyle)
296 
    worksheet.write(13,column, 'Not a Retailer', newStyle)
297 
    worksheet.write(14,column, 'Recharge Retailer', newStyle)
15402 manas 298 
    worksheet.write(15,column, 'Contactable Data (%)', newStyle)
299 
    worksheet.write(16,column, 'Non Contactable Data (%)', newStyle)
15394 manas 300 
    worksheet.write(17,column, 'Agents Logged In', style)
301 
    worksheet.write(18,column, 'Average Login Time (In Hrs)', style)
302 
    worksheet.write(19,column, 'Total Dialed Out', style)
303 
    worksheet.write(20,column, 'Average Dialed Out per agent', style)
304 
    worksheet.write(21,column, 'Average Call Duration (In Hrs)', style)
15402 manas 305 
    worksheet.write(22,column, 'Average Handling Time (In Hrs)', style)
306 
    worksheet.write(23,column, 'Average Idle Time (In Hrs)', style)
307 
    worksheet.write(24,column, 'Links Converted', style)
308 
    worksheet.write(25,column, 'Link sent yet to be converted', style)
15415 manas 309 
    worksheet.write(26,column, 'Total activations', style)
15394 manas 310 
    contactableData=0
311 
    nonContactableData=0
312 
 
313 
    for r in result:
15437 manas 314 
        if dispositionMap.get(r[0]) == 9:
315 
            totalVerifiedLinkSent=int(r[1])
15394 manas 316 
        row = dispositionMap.get(r[0])+1
317 
        if dispositionMap.get(r[0]) == 1 or dispositionMap.get(r[0]) == 2 or dispositionMap.get(r[0]) == 3 or dispositionMap.get(r[0]) == 4:
318 
            nonContactableData+=int(r[1])
319 
        else:
320 
            contactableData+=r[1]
321 
        currentList.append(str(row))
322 
        column = 1
15402 manas 323 
        worksheet.write(row, column, r[1],center_alignment)
15394 manas 324 
 
325 
    remainingList = list(set(freshList) - set(currentList))
326 
    for i,val in enumerate(remainingList):
327 
        row = int(val)
328 
        column = 1
15402 manas 329 
        worksheet.write(row, column, 0,center_alignment)
15394 manas 330 
    totalDispositions=contactableData+nonContactableData
331 
 
15502 amit.gupta 332 
    if totalDispositions > 0:
333 
        worksheet.write(15,1,round((contactableData/float(totalDispositions))*100,2),center_alignment)
334 
        worksheet.write(16,1,round((nonContactableData/float(totalDispositions))*100,2),center_alignment)
15394 manas 335 
 
15418 manas 336 
    conn.close()
15402 manas 337 
 
15418 manas 338 
    datesql=FRESH_AGENTS_CALLED_COUNT
339 
    conn = getDbConnection()
340 
    cursor = conn.cursor()
341 
    cursor.execute(datesql)
342 
    result = cursor.fetchall()
343 
    agentLoginList=[]
344 
    for r in result:
345 
        agentLoginList.append(str(r[0]))
346 
 
15394 manas 347 
    conn.close()
15505 manas 348 
 
349 
    if len(list(set(agentLoginList))) > 0:
350 
        datesql=FRESH_QUERY_LOGIN_TIME
351 
        conn = getDbConnection()
352 
        cursor = conn.cursor()
353 
        cursor.execute(datesql)
354 
        result = cursor.fetchall()
355 
        loginTime=0
356 
        for r in result:
357 
            loginTime+=r[1].seconds
358 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
359 
        hours=averageLoginTime/3600
360 
        minutesLeft=(averageLoginTime%3600)/60
361 
        worksheet.write(17,1,len(list(set(agentLoginList))),center_alignment)
362 
        worksheet.write(18,1,str(hours) + ':'+ str(minutesLeft),center_alignment)
363 
        worksheet.write(19,1,totalDispositions,center_alignment)
364 
        worksheet.write(20,1,totalDispositions/float(len(list(set(agentLoginList)))),center_alignment)
365 
        conn.close()
366 
        datesql=FRESH_QUERY_DURATION
367 
        conn = getDbConnection()
15418 manas 368 
 
15505 manas 369 
        cursor = conn.cursor()
370 
        cursor.execute(datesql)
371 
        result = cursor.fetchall()
372 
        for r in result:
373 
            totalCallDuration= r[0]
374 
        averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
375 
        hours=averageCallDuration/3600
376 
        minutesLeft=(averageCallDuration%3600)/60
377 
        worksheet.write(21,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
378 
 
379 
        conn.close()
380 
        datesql=FRESH_QUERY_AHT
381 
        conn = getDbConnection()
382 
 
383 
        cursor = conn.cursor()
384 
        cursor.execute(datesql)
385 
        result = cursor.fetchall()
386 
        loginTime=0
387 
        for r in result:
15481 amit.gupta 388 
            loginTime+=r[0]
15505 manas 389 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
390 
        hours=averageLoginTime/3600
391 
        minutesLeft=(averageLoginTime%3600)/60
392 
        worksheet.write(22,1,len(list(set(agentLoginList))),center_alignment)
393 
 
394 
        conn.close()
395 
        datesql=FRESH_QUERY_AIT
396 
        conn = getDbConnection()
397 
 
398 
        cursor = conn.cursor()
399 
        cursor.execute(datesql)
400 
        result = cursor.fetchall()
401 
        loginTime=0
402 
        for r in result:
403 
            if r[0] is not None:
404 
                loginTime+=r[0]
405 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
406 
        hours=averageLoginTime/3600
407 
        minutesLeft=(averageLoginTime%3600)/60
408 
        worksheet.write(23,1,len(list(set(agentLoginList))),center_alignment)
409 
        conn.close()
410 
 
15402 manas 411 
    datesql=FRESH_QUERY_LINKS_CONVERTED
412 
    conn = getDbConnection()
15441 manas 413 
    global Converted
414 
    global AgentsLoggedIn
415 
    AgentsLoggedIn=len(list(set(agentLoginList)))
15402 manas 416 
    cursor = conn.cursor()
417 
    cursor.execute(datesql)
418 
    result = cursor.fetchall()
419 
    loginTime=0
420 
    for r in result:
15441 manas 421 
        Converted=r[0]
15402 manas 422 
        worksheet.write(24,1,r[0],center_alignment)
15441 manas 423 
    worksheet.write(25,1,totalVerifiedLinkSent-Converted,center_alignment)
15402 manas 424 
    conn.close()
425 
 
15415 manas 426 
    datesql=TOTAL_ACTIVATIONS
427 
    conn = getDbConnection()
15441 manas 428 
    global TotalActivations
15415 manas 429 
    cursor = conn.cursor()
430 
    cursor.execute(datesql)
431 
    result = cursor.fetchall()
432 
    loginTime=0
433 
    for r in result:
15441 manas 434 
        TotalActivations=r[0]
15415 manas 435 
        worksheet.write(26,1,r[0],center_alignment)
436 
 
15394 manas 437 
    workbook.save(TMP_FILE)
438 
    #sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
439 
 
440 
 
441 
def generateAgentWiseFreshCallingReport():
442 
 
443 
    agentId=3
444 
    rb = open_workbook(TMP_FILE,formatting_info=True)
445 
    workbook = copy(rb)
446 
    numberOfSheets=rb.nsheets
447 
    sheet=rb.sheet_by_index(numberOfSheets-1)
448 
    worksheet = workbook.get_sheet(numberOfSheets-1)
449 
 
450 
    boldStyle = xlwt.XFStyle()
451 
    newStyle= xlwt.XFStyle()
452 
    style = xlwt.XFStyle()
453 
    pattern = xlwt.Pattern()
454 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
455 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
456 
    style.pattern = pattern
457 
    f = xlwt.Font()
458 
    f.bold = True
459 
    boldStyle.font = f
460 
 
461 
    column = agentId
462 
    row = 25
463 
    worksheet.write(row,column-1,'Call Disposition Type',style)
464 
    worksheet.write(row+1, column-1, 'Call Later', newStyle)
465 
    worksheet.write(row+2,column-1, 'Ringing No Answer', newStyle)
466 
    worksheet.write(row+3,column-1, 'Not Reachable', newStyle)
467 
    worksheet.write(row+4,column-1, 'Switched Off', newStyle)
468 
    worksheet.write(row+5,column-1, 'Invalid Number', newStyle)
469 
    worksheet.write(row+6,column-1, 'Wrong Number', newStyle)
470 
    worksheet.write(row+7,column-1, 'Hang Up', newStyle)
471 
    worksheet.write(row+8,column-1, 'Retailer Not Interested', newStyle)
472 
    worksheet.write(row+9,column-1, 'Already Profitmandi user', boldStyle)
473 
    worksheet.write(row+10,column-1, 'Verified Link Sent', boldStyle)
474 
    worksheet.write(row+11,column-1, 'Accessory Retailer', newStyle)
475 
    worksheet.write(row+12,column-1, 'Service Center Retailer', newStyle)
476 
    worksheet.write(row+13,column-1, 'Not a Retailer', newStyle)
477 
    worksheet.write(row+14,column-1, 'Recharge Retailer', newStyle)
15402 manas 478 
    worksheet.write(row+15,column-1, 'Contactable Data (%)', newStyle)
479 
    worksheet.write(row+16,column-1, 'Non Contactable Data (%)', newStyle)
15394 manas 480 
    worksheet.write(row+17,column-1, 'Total Dialed Out', style)
481 
    worksheet.write(row+18,column-1, 'Login Time (In Hrs)', style)
482 
    worksheet.write(row+19,column-1, 'Call Duration (In Hrs)', style)
15402 manas 483 
    worksheet.write(row+20,column-1, 'Handling Time (In Hrs)', style)
484 
    worksheet.write(row+21,column-1, 'Idle Time (In Hrs)', style)
485 
    worksheet.write(row+22,column-1, 'Links Converted', style)
486 
    worksheet.write(row+23,column-1, 'Link sent yet to be converted', style)
15394 manas 487 
    columnId=agentId
488 
    while True:
15407 manas 489 
            if agentId >20 :
15394 manas 490 
                break
491 
            else:
492 
                datesql=AGENT_FRESH_QUERY %(agentId)
493 
                conn = getDbConnection()
494 
 
495 
                cursor = conn.cursor()
496 
                cursor.execute(datesql)
497 
                result = cursor.fetchall()
498 
 
499 
                currentList=[]
500 
                contactableData=0
501 
                nonContactableData=0
502 
                if cursor.rowcount ==0:
503 
 
504 
                    agentId+=1
505 
                    continue
506 
                else:
507 
                    for r in result:
15438 manas 508 
                        if dispositionMap.get(r[0]) == 9:
509 
                            totalVerifiedLinkSent=int(r[1])
15394 manas 510 
                        row = dispositionMap.get(r[0])+26
511 
                        if dispositionMap.get(r[0]) == 1 or dispositionMap.get(r[0]) == 2 or dispositionMap.get(r[0]) == 3 or dispositionMap.get(r[0]) == 4:
512 
                            nonContactableData+=int(r[1])
513 
                        else:
514 
                            contactableData+=r[1]
515 
                        currentList.append(str(dispositionMap.get(r[0])))
516 
                        column = agentId
517 
                        remainingList = list(set(freshList) - set(currentList))
518 
 
15402 manas 519 
                        worksheet.write(row, columnId, r[1],center_alignment)
15394 manas 520 
                        for i,val in enumerate(remainingList):
521 
                            row = int(val)+26
522 
                            column = agentId
15402 manas 523 
                            worksheet.write(row, columnId, 0,center_alignment)
15394 manas 524 
                    totalDialedOut = contactableData+nonContactableData
15505 manas 525 
                    if totalDialedOut > 0:
526 
                        worksheet.write(25+15,columnId,round((contactableData/float(totalDialedOut))*100,2),center_alignment)
527 
                        worksheet.write(25+16,columnId,round((nonContactableData/float(totalDialedOut))*100,2),center_alignment)
528 
                        worksheet.write(25+17,columnId,totalDialedOut,center_alignment)
15394 manas 529 
                    conn.close()
530 
 
531 
                    name_query=AGENT_NAME_QUERY %(agentId)
532 
                    conn = getDbConnection()
533 
                    column=agentId
534 
                    cursor = conn.cursor()
535 
                    cursor.execute(name_query)
536 
                    result = cursor.fetchall()
537 
                    for r in result:
538 
                        worksheet.write(25,columnId,r,style)
539 
 
540 
                    conn.close()
541 
 
542 
 
543 
                    name_query=AGENT_FRESH_QUERY_LOGIN_TIME %(agentId)
544 
                    conn = getDbConnection()
545 
                    column=agentId
546 
                    cursor = conn.cursor()
547 
                    cursor.execute(name_query)
548 
                    result = cursor.fetchall()
549 
                    loginTime=0
550 
                    for r in result:
551 
                        loginTime+=r[0].seconds
552 
 
553 
                    hours=loginTime/3600
554 
                    minutesLeft=(loginTime%3600)/60
15402 manas 555 
                    worksheet.write(25+18,columnId,str(hours)+':'+str(minutesLeft),center_alignment)
15394 manas 556 
                    conn.close()
557 
 
558 
                    name_query=AGENT_FRESH_QUERY_DURATION %(agentId)
559 
                    conn = getDbConnection()
560 
                    column=agentId
561 
                    cursor = conn.cursor()
562 
                    cursor.execute(name_query)
563 
                    result = cursor.fetchall()
564 
                    loginTime=0
565 
                    for r in result:
566 
                        loginTime+=r[0]
567 
                    hours=loginTime/3600
568 
                    minutesLeft=(loginTime%3600)/60
15402 manas 569 
                    worksheet.write(25+19,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 570 
                    conn.close()
571 
 
15402 manas 572 
                    name_query=AGENT_FRESH_QUERY_AHT %(agentId)
573 
                    conn = getDbConnection()
574 
                    column=agentId
575 
                    cursor = conn.cursor()
576 
                    cursor.execute(name_query)
577 
                    result = cursor.fetchall()
578 
                    loginTime=0
579 
                    for r in result:
580 
                        loginTime+=r[0]
581 
                    hours=loginTime/3600
582 
                    minutesLeft=(loginTime%3600)/60
583 
                    worksheet.write(25+20,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
584 
                    conn.close()
585 
 
586 
                    name_query=AGENT_FRESH_QUERY_AIT %(agentId)
587 
                    conn = getDbConnection()
588 
                    column=agentId
589 
                    cursor = conn.cursor()
590 
                    cursor.execute(name_query)
591 
                    result = cursor.fetchall()
592 
                    loginTime=0
593 
                    for r in result:
15482 amit.gupta 594 
                        if r[0] is not None:
595 
                            loginTime+=r[0]
15402 manas 596 
                    hours=loginTime/3600
597 
                    minutesLeft=(loginTime%3600)/60
598 
                    worksheet.write(25+21,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
599 
                    conn.close()
600 
 
601 
                    datesql=AGENT_FRESH_QUERY_LINKS_CONVERTED%(agentId)
602 
                    conn = getDbConnection()
603 
 
604 
                    cursor = conn.cursor()
605 
                    cursor.execute(datesql)
606 
                    result = cursor.fetchall()
607 
                    loginTime=0
608 
                    for r in result:
15438 manas 609 
                        #worksheet.write(25+22,columnId,r[0],center_alignment)
610 
                        converted=r[0]
15402 manas 611 
                        worksheet.write(25+22,columnId,r[0],center_alignment)
15513 manas 612 
 
613 
                    if totalVerifiedLinkSent==0:
614 
                        worksheet.write(25+23,columnId,0,center_alignment)
615 
                    else:
616 
                        worksheet.write(25+23,columnId,totalVerifiedLinkSent-converted,center_alignment)
15402 manas 617 
                    conn.close()
15438 manas 618 
#                     datesql=AGENT_FRESH_QUERY_LINKS_NOT_CONVERTED%(agentId)
619 
#                     conn = getDbConnection()
620 
#
621 
#                     cursor = conn.cursor()
622 
#                     cursor.execute(datesql)
623 
#                     result = cursor.fetchall()
624 
#                     loginTime=0
625 
#                     for r in result:
626 
#                         worksheet.write(25+23,columnId,r[0],center_alignment)
15402 manas 627 
 
15394 manas 628 
                agentId+=1
629 
                columnId+=1
630 
    workbook.save(TMP_FILE)
631 
    #sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
632 
 
633 
def generateFollowUpCallingReport():
634 
    datesql=FOLLOW_UP_QUERY
635 
    conn = getDbConnection()
636 
 
637 
    cursor = conn.cursor()
638 
    cursor.execute(datesql)
639 
    result = cursor.fetchall()
640 
    rb = open_workbook(TMP_FILE,formatting_info=True)
641 
    workbook = copy(rb)
642 
 
643 
    worksheet = workbook.add_sheet("FollowUp")
644 
    boldStyle = xlwt.XFStyle()
645 
    newStyle= xlwt.XFStyle()
646 
    style = xlwt.XFStyle()
647 
    pattern = xlwt.Pattern()
648 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
649 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
650 
    style.pattern = pattern
651 
    f = xlwt.Font()
652 
    f.bold = True
653 
    boldStyle.font = f
654 
 
655 
    column = 0
656 
    row = 0
657 
    currentList=[]
658 
 
659 
    worksheet.write(0,0,'Call Disposition Type',style)
660 
    worksheet.write(0,1,'Count',style)
661 
 
662 
    worksheet.write(1, column, 'Call Later', newStyle)
663 
    worksheet.write(2,column, 'Ringing No Answer', newStyle)
664 
    worksheet.write(3,column, 'Not Reachable', newStyle)
665 
    worksheet.write(4,column, 'Switched Off', newStyle)
666 
    worksheet.write(5,column, 'Retailer Not Interested', newStyle)
667 
    worksheet.write(6,column, 'Already Profitmandi user', boldStyle)
668 
    worksheet.write(7,column, 'Verified Link Sent', boldStyle)
15409 manas 669 
    worksheet.write(8,column, 'Accessory Retailer', newStyle)
670 
    worksheet.write(9,column, 'Service Center Retailer', newStyle)
671 
    worksheet.write(10,column, 'Not Retailer', boldStyle)
672 
    worksheet.write(11,column, 'Recharge Retailer', boldStyle)
673 
    worksheet.write(12,column, 'Contactable Data (%)', newStyle)
674 
    worksheet.write(13,column, 'Non Contactable Data (%)', newStyle)
675 
    worksheet.write(14,column, 'Agents Logged In', style)
676 
    worksheet.write(15,column, 'Average Login Time (In Hrs)', style)
677 
    worksheet.write(16,column, 'Total Dialed Out', style)
678 
    worksheet.write(17,column, 'Average Dialed Out per agent', style)
679 
    worksheet.write(18,column, 'Average Call Duration (In Hrs)', style)
680 
    worksheet.write(19,column, 'Average Handling Time (In Hrs)', style)
681 
    worksheet.write(20,column, 'Average Idle Time (In Hrs)', style)
15394 manas 682 
 
683 
    contactableData=0
684 
    nonContactableData=0
685 
    totalDispositions=0
15402 manas 686 
 
15394 manas 687 
    for r in result:
688 
        row = followUpDispositionMap.get(r[0])+1
15399 manas 689 
        if followUpDispositionMap.get(r[0]) == 1 or followUpDispositionMap.get(r[0]) == 2 or followUpDispositionMap.get(r[0]) == 3:
15394 manas 690 
            nonContactableData+=int(r[1])
691 
        else:
692 
            contactableData+=r[1]
693 
        currentList.append(str(row))
694 
        column = 1
15402 manas 695 
        worksheet.write(row, column, r[1],center_alignment)
15394 manas 696 
 
697 
    remainingList = list(set(followUpList) - set(currentList))
15402 manas 698 
 
15394 manas 699 
    for i,val in enumerate(remainingList):
700 
        row = int(val)
15402 manas 701 
 
15394 manas 702 
        column = 1
15402 manas 703 
        worksheet.write(row, column, 0,center_alignment)
15505 manas 704 
 
15394 manas 705 
    totalDispositions=contactableData+nonContactableData
15505 manas 706 
    if totalDispositions >0:
707 
        worksheet.write(12,1,round((contactableData/float(totalDispositions))*100,2),center_alignment)
708 
        worksheet.write(13,1,round((nonContactableData/float(totalDispositions))*100,2),center_alignment)
709 
 
15394 manas 710 
 
711 
    conn.close()
712 
    datesql=FOLLOW_UP_QUERY_LOGIN_TIME
713 
    conn = getDbConnection()
714 
 
715 
    cursor = conn.cursor()
716 
    cursor.execute(datesql)
717 
    result = cursor.fetchall()
718 
    agentLoginList=[]
719 
    averageLoginTime=0
720 
    loginTime=0
721 
    for r in result:
722 
        loginTime+=r[1].seconds
723 
        agentLoginList.append(str(r[0]))
15505 manas 724 
    if len(list(set(agentLoginList))) > 0:
725 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
726 
        hours=averageLoginTime/3600
727 
        minutesLeft=(averageLoginTime%3600)/60
728 
        worksheet.write(14,1,len(list(set(agentLoginList))),center_alignment)
729 
        worksheet.write(15,1,str(hours) + ':'+ str(minutesLeft),center_alignment)
730 
        worksheet.write(16,1,totalDispositions,center_alignment)
731 
        worksheet.write(17,1,(contactableData+nonContactableData)/len(list(set(agentLoginList))),center_alignment)
732 
        conn.close()
733 
        datesql=FOLLOW_UP_QUERY_DURATION
734 
        conn = getDbConnection()
735 
 
736 
        cursor = conn.cursor()
737 
        cursor.execute(datesql)
738 
        result = cursor.fetchall()
739 
        for r in result:
740 
            totalCallDuration= r[0]
741 
        averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
742 
        hours=averageCallDuration/3600
743 
        minutesLeft=(averageCallDuration%3600)/60
744 
        worksheet.write(18,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
745 
        conn.close()
746 
 
747 
        datesql=FOLLOW_UP_QUERY_AHT
748 
        conn = getDbConnection()
749 
        cursor = conn.cursor()
750 
        cursor.execute(datesql)
751 
        result = cursor.fetchall()
752 
        loginTime=0
753 
        for r in result:
754 
            loginTime+=r[0]
755 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
756 
        hours=averageLoginTime/3600
757 
        minutesLeft=(averageLoginTime%3600)/60
758 
        worksheet.write(19,1,len(list(set(agentLoginList))),center_alignment)
759 
        conn.close()
760 
 
761 
        datesql=FOLLOW_UP_QUERY_AIT
762 
        conn = getDbConnection()
763 
        cursor = conn.cursor()
764 
        cursor.execute(datesql)
765 
        result = cursor.fetchall()
766 
        loginTime=0
767 
        for r in result:
768 
            loginTime+=r[0]
769 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
770 
        hours=averageLoginTime/3600
771 
        minutesLeft=(averageLoginTime%3600)/60
772 
        worksheet.write(20,1,len(list(set(agentLoginList))),center_alignment)
15402 manas 773 
    workbook.save(TMP_FILE)
15394 manas 774 
 
775 
def generateAgentWiseFollowupCallingReport():
776 
 
777 
    agentId=3
778 
    rb = open_workbook(TMP_FILE,formatting_info=True)
779 
    workbook = copy(rb)
780 
    numberOfSheets=rb.nsheets
781 
    sheet=rb.sheet_by_index(numberOfSheets-1)
782 
    worksheet = workbook.get_sheet(numberOfSheets-1)
783 
    boldStyle = xlwt.XFStyle()
784 
    newStyle= xlwt.XFStyle()
785 
    style = xlwt.XFStyle()
786 
    pattern = xlwt.Pattern()
787 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
788 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
789 
    style.pattern = pattern
790 
    f = xlwt.Font()
791 
    f.bold = True
792 
    boldStyle.font = f
793 
 
794 
    column = agentId
795 
    row = 25
796 
    worksheet.write(row,column-1,'Call Disposition Type',style)
797 
    worksheet.write(row+1, column-1, 'Call Later', newStyle)
798 
    worksheet.write(row+2,column-1, 'Ringing No Answer', newStyle)
799 
    worksheet.write(row+3,column-1, 'Not Reachable', newStyle)
800 
    worksheet.write(row+4,column-1, 'Switched Off', newStyle)
801 
    worksheet.write(row+5,column-1, 'Retailer Not Interested', newStyle)
802 
    worksheet.write(row+6,column-1, 'Already Profitmandi user', boldStyle)
803 
    worksheet.write(row+7,column-1, 'Verified Link Sent', boldStyle)
15409 manas 804 
    worksheet.write(row+8,column-1, 'Accessory Retailer', newStyle)
805 
    worksheet.write(row+9,column-1, 'Service Center Retailer', newStyle)
806 
    worksheet.write(row+10,column-1, 'Not retailer', style)
807 
    worksheet.write(row+11,column-1, 'Recharge Retailer', style)
808 
    worksheet.write(row+12,column-1, 'Contactable Data (%)', newStyle)
809 
    worksheet.write(row+13,column-1, 'Non Contactable Data (%)', newStyle)
810 
    worksheet.write(row+14,column-1, 'Total Dialed Out', style)
811 
    worksheet.write(row+15,column-1, 'Login Time (In Hrs)', style)
812 
    worksheet.write(row+16,column-1, 'Call Duration (In Hrs)', style)
813 
    worksheet.write(row+17,column-1, 'Handling Time (In Hrs)', style)
814 
    worksheet.write(row+18,column-1, 'Idle Time (In Hrs)', style)
15394 manas 815 
    columnId=agentId
816 
    while True:
15407 manas 817 
            if agentId >20 :
15394 manas 818 
                break
819 
            else:
820 
                datesql=AGENT_FOLLOW_UP_QUERY %(agentId)
821 
                conn = getDbConnection()
822 
 
823 
                cursor = conn.cursor()
824 
                cursor.execute(datesql)
825 
                result = cursor.fetchall()
826 
 
827 
                currentList=[]
828 
                contactableData=0
829 
                nonContactableData=0
830 
                if cursor.rowcount ==0:
831 
                    agentId+=1
832 
                    continue
833 
                else:
15402 manas 834 
 
15394 manas 835 
                    for r in result:
836 
                        row = followUpDispositionMap.get(r[0])+26
15402 manas 837 
                        if followUpDispositionMap.get(r[0]) == 1 or followUpDispositionMap.get(r[0]) == 2 or followUpDispositionMap.get(r[0]) == 3 :
15394 manas 838 
                            nonContactableData+=int(r[1])
839 
                        else:
840 
                            contactableData+=r[1]
841 
                        currentList.append(str(followUpDispositionMap.get(r[0])+1))
842 
                        column = agentId
15402 manas 843 
                        worksheet.write(row, columnId, r[1],center_alignment)
15394 manas 844 
                    remainingList = list(set(followUpList) - set(currentList))
845 
 
846 
                    for i,val in enumerate(remainingList):
847 
                        row = int(val)+25
848 
                        column = agentId
15402 manas 849 
                        worksheet.write(row, columnId, 0,center_alignment)
15394 manas 850 
                    totalDialedOut = contactableData+nonContactableData
15505 manas 851 
                    if totalDialedOut>0:
852 
                        worksheet.write(25+12,columnId,round((contactableData/float(totalDialedOut))*100,2),center_alignment)
853 
                        worksheet.write(25+13,columnId,round((nonContactableData/float(totalDialedOut))*100,2),center_alignment)
854 
                        worksheet.write(25+14,columnId,totalDialedOut,center_alignment)
15394 manas 855 
                    conn.close()
856 
 
857 
                    name_query=AGENT_NAME_QUERY %(agentId)
858 
                    conn = getDbConnection()
859 
                    column=agentId
860 
                    cursor = conn.cursor()
861 
                    cursor.execute(name_query)
862 
                    result = cursor.fetchall()
863 
                    for r in result:
864 
                        worksheet.write(25,columnId,r,style)
865 
 
866 
                    conn.close()
867 
 
868 
 
869 
                    name_query=AGENT_FOLLOW_UP_QUERY_LOGIN_TIME %(agentId)
870 
                    conn = getDbConnection()
871 
                    column=agentId
872 
                    cursor = conn.cursor()
873 
                    cursor.execute(name_query)
874 
                    result = cursor.fetchall()
875 
                    loginTime=0
876 
                    for r in result:
877 
                        loginTime+=r[0].seconds
878 
 
879 
                    hours=loginTime/3600
880 
                    minutesLeft=(loginTime%3600)/60
15409 manas 881 
                    worksheet.write(25+15,columnId,str(hours)+':'+str(minutesLeft),center_alignment)
15394 manas 882 
                    conn.close()
883 
 
884 
                    name_query=AGENT_FOLLOW_UP_QUERY_DURATION %(agentId)
885 
                    conn = getDbConnection()
886 
                    column=agentId
887 
                    cursor = conn.cursor()
888 
                    cursor.execute(name_query)
889 
                    result = cursor.fetchall()
890 
                    loginTime=0
891 
                    for r in result:
892 
                        loginTime+=r[0]
893 
                    hours=loginTime/3600
894 
                    minutesLeft=(loginTime%3600)/60
15409 manas 895 
                    worksheet.write(25+16,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 896 
                    conn.close()
897 
 
15402 manas 898 
                    name_query=AGENT_FOLLOW_UP_QUERY_AHT %(agentId)
899 
                    conn = getDbConnection()
900 
                    column=agentId
901 
                    cursor = conn.cursor()
902 
                    cursor.execute(name_query)
903 
                    result = cursor.fetchall()
904 
                    loginTime=0
905 
                    for r in result:
906 
                        loginTime+=r[0]
907 
                    hours=loginTime/3600
908 
                    minutesLeft=(loginTime%3600)/60
15409 manas 909 
                    worksheet.write(25+17,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15402 manas 910 
                    conn.close()
911 
 
912 
                    name_query=AGENT_FOLLOW_UP_QUERY_AIT %(agentId)
913 
                    conn = getDbConnection()
914 
                    column=agentId
915 
                    cursor = conn.cursor()
916 
                    cursor.execute(name_query)
917 
                    result = cursor.fetchall()
918 
                    loginTime=0
919 
                    for r in result:
920 
                        loginTime+=r[0]
921 
                    hours=loginTime/3600
922 
                    minutesLeft=(loginTime%3600)/60
15409 manas 923 
                    worksheet.write(25+18,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15402 manas 924 
                    conn.close()
925 
 
15394 manas 926 
                agentId+=1
927 
                columnId+=1
928 
    workbook.save(TMP_FILE)
929 
 
930 
def generateOnBoardingCallingReport():
931 
    datesql=ONBOARDING_QUERY
932 
    conn = getDbConnection()
933 
 
934 
    cursor = conn.cursor()
935 
    cursor.execute(datesql)
936 
    result = cursor.fetchall()
937 
    rb = open_workbook(TMP_FILE,formatting_info=True)
938 
    workbook = copy(rb)
939 
 
940 
    worksheet = workbook.add_sheet("Onboarding")
941 
    boldStyle = xlwt.XFStyle()
942 
    newStyle= xlwt.XFStyle()
943 
    style = xlwt.XFStyle()
944 
    pattern = xlwt.Pattern()
945 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
946 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
947 
    style.pattern = pattern
948 
    f = xlwt.Font()
949 
    f.bold = True
950 
    boldStyle.font = f
951 
 
952 
    column = 0
953 
    row = 0
954 
    currentList=[]
15513 manas 955 
    if len(result)==0:
956 
        print 'No Data'
957 
        pass
958 
    else:
959 
        worksheet.write(0,0,'Call Disposition Type',style)
960 
        worksheet.write(0,1,'Count',style)
961 
        worksheet.write(1, column, 'Call Later', newStyle)
962 
        worksheet.write(2,column, 'Ringing No Answer', newStyle)
963 
        worksheet.write(3,column, 'Not Reachable', newStyle)
964 
        worksheet.write(4,column, 'Switched Off', newStyle)
965 
        worksheet.write(5,column, 'Successful', newStyle)
966 
        worksheet.write(6,column, 'Contactable Data', newStyle)
967 
        worksheet.write(7,column, 'Non Contactable Data', newStyle)
968 
        worksheet.write(8,column, 'Agents Logged In', style)
969 
        worksheet.write(9,column, 'Average Login Time (In Hrs)', style)
970 
        worksheet.write(10,column, 'Total Dialed Out', style)
971 
        worksheet.write(11,column, 'Average Dialed Out per agent', style)
972 
        worksheet.write(12,column, 'Average Call Duration (In Hrs)', style)
973 
        worksheet.write(13,column, 'Average Handling Time (In Hrs)', style)
974 
        worksheet.write(14,column, 'Average Idle Time (In Hrs)', style)
975 
 
976 
        contactableData=0
977 
        nonContactableData=0
978 
        totalDispositions=0
979 
        for r in result:
980 
            row = onBoardingDispositionMap.get(r[0])+1
981 
            if onBoardingDispositionMap.get(r[0]) == 1 or onBoardingDispositionMap.get(r[0]) == 2 or onBoardingDispositionMap.get(r[0]) == 3:
982 
                nonContactableData+=int(r[1])
983 
            else:
984 
                contactableData+=r[1]
985 
            currentList.append(str(row))
986 
            column = 1
987 
            worksheet.write(row, column, r[1],center_alignment)
988 
 
989 
        remainingList = list(set(onBoardingList) - set(currentList))
990 
 
991 
        for i,val in enumerate(remainingList):
992 
            row = int(val)
993 
            column = 1
994 
            worksheet.write(row, column, 0,center_alignment)
995 
        totalDispositions=contactableData+nonContactableData
996 
        worksheet.write(6,1,round((contactableData/float(totalDispositions))*100,2),center_alignment)
997 
        worksheet.write(7,1,round((nonContactableData/float(totalDispositions))*100,2),center_alignment)
998 
 
999 
 
1000 
        conn.close()
1001 
        datesql=ONBOARDING_QUERY_LOGIN_TIME
1002 
        conn = getDbConnection()
1003 
 
1004 
        cursor = conn.cursor()
1005 
        cursor.execute(datesql)
1006 
        result = cursor.fetchall()
1007 
        agentLoginList=[]
1008 
        averageLoginTime=0
1009 
        loginTime=0
1010 
        for r in result:
1011 
            loginTime+=r[1].seconds
1012 
            agentLoginList.append(str(r[0]))
1013 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
1014 
        hours=averageLoginTime/3600
1015 
        minutesLeft=(averageLoginTime%3600)/60
1016 
        worksheet.write(8,1,len(list(set(agentLoginList))),center_alignment)
1017 
        worksheet.write(9,1,str(hours) + ':'+ str(minutesLeft),center_alignment)
1018 
        worksheet.write(10,1,totalDispositions,center_alignment)
1019 
        worksheet.write(11,1,(contactableData+nonContactableData)/len(list(set(agentLoginList))),center_alignment)
1020 
        conn.close()
1021 
        datesql=ONBOARDING_QUERY_DURATION
1022 
        conn = getDbConnection()
1023 
 
1024 
        cursor = conn.cursor()
1025 
        cursor.execute(datesql)
1026 
        result = cursor.fetchall()
1027 
        for r in result:
1028 
            totalCallDuration= r[0]
1029 
        averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
1030 
        hours=averageCallDuration/3600
1031 
        minutesLeft=(averageCallDuration%3600)/60
1032 
        worksheet.write(12,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1033 
 
1034 
        conn.close()
1035 
        datesql=ONBOARDING_QUERY_AHT
1036 
        conn = getDbConnection()
1037 
 
1038 
        cursor = conn.cursor()
1039 
        cursor.execute(datesql)
1040 
        result = cursor.fetchall()
1041 
        for r in result:
1042 
            totalCallDuration= r[0]
1043 
        averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
1044 
        hours=averageCallDuration/3600
1045 
        minutesLeft=(averageCallDuration%3600)/60
1046 
        worksheet.write(13,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1047 
        conn.close()
1048 
        datesql=ONBOARDING_QUERY_AIT
1049 
        conn = getDbConnection()
1050 
 
1051 
        cursor = conn.cursor()
1052 
        cursor.execute(datesql)
1053 
        result = cursor.fetchall()
1054 
        for r in result:
1055 
            totalCallDuration= r[0]
1056 
        averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
1057 
        hours=averageCallDuration/3600
1058 
        minutesLeft=(averageCallDuration%3600)/60
1059 
        worksheet.write(14,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1060 
        workbook.save(TMP_FILE)
15394 manas 1061 
 
1062 
    #sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
1063 
 
1064 
 
1065 
def generateAgentWiseOnboardingCallingReport():
1066 
 
1067 
    agentId=3
1068 
    rb = open_workbook(TMP_FILE,formatting_info=True)
1069 
    workbook = copy(rb)
1070 
    numberOfSheets=rb.nsheets
15402 manas 1071 
 
15394 manas 1072 
    sheet=rb.sheet_by_index(numberOfSheets-1)
1073 
    worksheet = workbook.get_sheet(numberOfSheets-1)
1074 
    boldStyle = xlwt.XFStyle()
1075 
    newStyle= xlwt.XFStyle()
1076 
    style = xlwt.XFStyle()
1077 
    pattern = xlwt.Pattern()
1078 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
1079 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
1080 
    style.pattern = pattern
1081 
    f = xlwt.Font()
1082 
    f.bold = True
1083 
    boldStyle.font = f
1084 
 
1085 
    column = agentId
1086 
    row = 25
1087 
 
1088 
    worksheet.write(row,column-1,'Call Disposition Type',style)
1089 
    worksheet.write(row+1, column-1, 'Call Later', newStyle)
1090 
    worksheet.write(row+2,column-1, 'Ringing No Answer', newStyle)
1091 
    worksheet.write(row+3,column-1, 'Not Reachable', newStyle)
1092 
    worksheet.write(row+4,column-1, 'Switched Off', newStyle)
1093 
    worksheet.write(row+5,column-1, 'Successful', newStyle)
1094 
    worksheet.write(row+6,column-1, 'Contactable Data', newStyle)
1095 
    worksheet.write(row+7,column-1, 'Non Contactable Data', newStyle)
1096 
    worksheet.write(row+8,column-1, 'Total Dialed Out', style)
1097 
    worksheet.write(row+9,column-1, 'Login Time (In Hrs)', style)
1098 
    worksheet.write(row+10,column-1, 'Call Duration (In Hrs)', style)
15402 manas 1099 
    worksheet.write(row+11,column-1, 'Handling Time (In Hrs)', style)
1100 
    worksheet.write(row+12,column-1, 'Idle Time (In Hrs)', style)
15394 manas 1101 
    columnId=agentId
1102 
    while True:
15407 manas 1103 
            if agentId >20 :
15394 manas 1104 
                break
1105 
            else:
1106 
                datesql=AGENT_ONBOARDING_QUERY %(agentId)
1107 
                conn = getDbConnection()
1108 
 
1109 
                cursor = conn.cursor()
1110 
                cursor.execute(datesql)
1111 
                result = cursor.fetchall()
1112 
 
1113 
                currentList=[]
1114 
                contactableData=0
1115 
                nonContactableData=0
1116 
                if cursor.rowcount ==0:
1117 
                    agentId+=1
1118 
                    continue
1119 
                else:
15402 manas 1120 
 
15394 manas 1121 
                    for r in result:
1122 
                        row = onBoardingDispositionMap.get(r[0])+26
1123 
                        if onBoardingDispositionMap.get(r[0]) == 1 or onBoardingDispositionMap.get(r[0]) == 2 or onBoardingDispositionMap.get(r[0]) == 3 or followUpDispositionMap.get(r[0]) == 4:
1124 
                            nonContactableData+=int(r[1])
1125 
                        else:
1126 
                            contactableData+=r[1]
1127 
                        currentList.append(str(onBoardingDispositionMap.get(r[0])+1))
1128 
                        column = agentId
15402 manas 1129 
                        worksheet.write(row, columnId, r[1],center_alignment)
15394 manas 1130 
                    remainingList = list(set(onBoardingList) - set(currentList))
1131 
 
1132 
                    for i,val in enumerate(remainingList):
1133 
                        row = int(val)+25
1134 
                        column = agentId
15402 manas 1135 
                        worksheet.write(row, columnId, 0,center_alignment)
15394 manas 1136 
                    totalDialedOut = contactableData+nonContactableData
15402 manas 1137 
                    worksheet.write(25+6,columnId,round((contactableData/float(totalDialedOut))*100,2),center_alignment)
1138 
                    worksheet.write(25+7,columnId,round((nonContactableData/float(totalDialedOut))*100,2),center_alignment)
1139 
                    worksheet.write(25+8,columnId,totalDialedOut,center_alignment)
15394 manas 1140 
                    conn.close()
1141 
 
1142 
                    name_query=AGENT_NAME_QUERY %(agentId)
1143 
                    conn = getDbConnection()
1144 
                    column=agentId
1145 
                    cursor = conn.cursor()
1146 
                    cursor.execute(name_query)
1147 
                    result = cursor.fetchall()
1148 
                    for r in result:
1149 
                        worksheet.write(25,columnId,r,style)
1150 
                    conn.close()
1151 
 
1152 
 
15402 manas 1153 
                    name_query=AGENT_ONBOARDING_QUERY_LOGIN_TIME %(agentId)
15394 manas 1154 
                    conn = getDbConnection()
1155 
                    column=agentId
1156 
                    cursor = conn.cursor()
1157 
                    cursor.execute(name_query)
1158 
                    result = cursor.fetchall()
1159 
                    loginTime=0
1160 
                    for r in result:
1161 
                        loginTime+=r[0].seconds
1162 
 
1163 
                    hours=loginTime/3600
1164 
                    minutesLeft=(loginTime%3600)/60
15402 manas 1165 
                    worksheet.write(25+9,columnId,str(hours)+':'+str(minutesLeft),center_alignment)
15394 manas 1166 
                    conn.close()
1167 
 
15402 manas 1168 
                    name_query=AGENT_ONBOARDING_QUERY_DURATION %(agentId)
15394 manas 1169 
                    conn = getDbConnection()
1170 
                    column=agentId
1171 
                    cursor = conn.cursor()
1172 
                    cursor.execute(name_query)
1173 
                    result = cursor.fetchall()
1174 
                    loginTime=0
1175 
                    for r in result:
1176 
                        loginTime+=r[0]
1177 
                    hours=loginTime/3600
1178 
                    minutesLeft=(loginTime%3600)/60
15402 manas 1179 
                    worksheet.write(25+10,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 1180 
                    conn.close()
1181 
 
15402 manas 1182 
                    name_query=AGENT_ONBOARDING_QUERY_AHT %(agentId)
1183 
                    conn = getDbConnection()
1184 
                    column=agentId
1185 
                    cursor = conn.cursor()
1186 
                    cursor.execute(name_query)
1187 
                    result = cursor.fetchall()
1188 
                    loginTime=0
1189 
                    for r in result:
1190 
                        loginTime+=r[0]
1191 
                    hours=loginTime/3600
1192 
                    minutesLeft=(loginTime%3600)/60
1193 
                    worksheet.write(25+11,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1194 
                    conn.close()
1195 
 
1196 
                    name_query=AGENT_ONBOARDING_QUERY_AIT %(agentId)
1197 
                    conn = getDbConnection()
1198 
                    column=agentId
1199 
                    cursor = conn.cursor()
1200 
                    cursor.execute(name_query)
1201 
                    result = cursor.fetchall()
1202 
                    loginTime=0
1203 
                    for r in result:
1204 
                        loginTime+=r[0]
1205 
                    hours=loginTime/3600
1206 
                    minutesLeft=(loginTime%3600)/60
1207 
                    worksheet.write(25+12,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1208 
                    conn.close()
1209 
 
15394 manas 1210 
                agentId+=1
1211 
                columnId+=1
1212 
    workbook.save(TMP_FILE)
1213 
 
1214 
 
1215 
 
1216 
def main():
1217 
    generateFreshCallingReport()
1218 
    generateAgentWiseFreshCallingReport()
1219 
    generateFollowUpCallingReport()
1220 
    generateAgentWiseFollowupCallingReport()
1221 
    generateOnBoardingCallingReport()
1222 
    generateAgentWiseOnboardingCallingReport()
15505 manas 1223 
    #sendmail(["manas.kapoor@shop2020.in","amit.sirohi@shop2020.in","rajneesh.arora@saholic.com","ritesh.chauhan@shop2020.in", "shailesh.kumar@shop2020.in"], "", TMP_FILE, SUBJECT)
1224 
    sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
15402 manas 1225 
 
15394 manas 1226 
def sendmail(email, message, fileName, title):
1227 
    if email == "":
1228 
        return
1229 
    mailServer = smtplib.SMTP(SMTP_SERVER, SMTP_PORT)
1230 
    mailServer.ehlo()
1231 
    mailServer.starttls()
1232 
    mailServer.ehlo()
1233 
 
1234 
    # Create the container (outer) email message.
1235 
    msg = MIMEMultipart()
1236 
    msg['Subject'] = title
1237 
    msg.preamble = title
15441 manas 1238 
    message="Total Activations :" + str(TotalActivations)
1239 
    message1="Links Converted :" + str(Converted)
1240 
    message2="Total Agents Logged In :" + str(AgentsLoggedIn)
15442 manas 1241 
    html_msg = MIMEText(message+"<br>"+message1+"<br>"+message2, 'html')
15394 manas 1242 
    msg.attach(html_msg)
1243 
 
1244 
    fileMsg = MIMEBase('application', 'vnd.ms-excel')
1245 
    fileMsg.set_payload(file(TMP_FILE).read())
1246 
    encoders.encode_base64(fileMsg)
1247 
    fileMsg.add_header('Content-Disposition', 'attachment;filename=' + fileName)
1248 
    msg.attach(fileMsg)
15402 manas 1249 
 
15505 manas 1250 
    #MAILTO = ['manas.kapoor@saholic.com','amit.sirohi@shop2020.in','rajneesh.arora@saholic.com', 'ritesh.chauhan@shop2020.in', 'shailesh.kumar@shop2020.in']
1251 
    MAILTO = ['manas.kapoor@saholic.com']
15394 manas 1252 
    mailServer.login(SENDER, PASSWORD)
1253 
    mailServer.sendmail(PASSWORD, MAILTO, msg.as_string())
1254 
 
1255 
if __name__ == '__main__':
1256 
    main()