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15394 manas 1 
'''
2 
Created on 27-May-2015
3 
@author: kshitij
4 
'''
5 
from datetime import date, datetime, timedelta
6 
from dtr.storage.Mysql import getOrdersAfterDate, \
7 
    getOrdersByTag
8 
from email import encoders
9 
from email.mime.base import MIMEBase
10 
from email.mime.multipart import MIMEMultipart
11 
from email.mime.text import MIMEText
12 
from pymongo.mongo_client import MongoClient
13 
from xlrd import open_workbook
14 
from xlutils.copy import copy
15 
from xlwt.Workbook import Workbook
16 
import MySQLdb
17 
import smtplib
18 
import time
19 
import xlwt
20 
import pymongo
21 
from shop2020.utils.Utils import to_py_date, to_java_date
22 
from datetime import datetime
23 
from elixir import *
24 
from dtr.storage import DataService
25 
from dtr.storage.DataService import Orders, Users, CallHistory
26 
from sqlalchemy.sql.expression import func
27 
 
28 
DB_HOST = "localhost"
29 
DB_USER = "root"
30 
DB_PASSWORD = "shop2020"
31 
DB_NAME = "dtr"
32 
TMP_FILE = "/tmp/CRM_OutBound_Report.xls"
33 
 
34 
con = None
35 
 
15407 manas 36 
SENDER = "adwords@shop2020.in"
37 
PASSWORD = "adwords_shop2020"
38 
SUBJECT = "CRM Outbound Report for " + str(date.today() - timedelta(days=1))
15394 manas 39 
SMTP_SERVER = "smtp.gmail.com"
40 
SMTP_PORT = 587
41 
 
42 
date_format = xlwt.XFStyle()
43 
date_format.num_format_str = 'yyyy/mm/dd'
44 
 
45 
datetime_format = xlwt.XFStyle()
46 
datetime_format.num_format_str = 'yyyy/mm/dd HH:MM AM/PM'
47 
 
48 
default_format = xlwt.XFStyle()
49 
freshList=['1','2','3','4','5','6','7','8','9','10','11','12','13']
15409 manas 50 
followUpList=['1','2','3','4','5','6','7','8','9','10']
15394 manas 51 
onBoardingList=['1','2','3','4','5']
52 
dispositionMap = {  'call_later':0,
53 
                    'ringing_no_answer':1,
54 
                    'not_reachable':2,
55 
                    'switch_off':3,
56 
                    'invalid_no':4,
57 
                    'wrong_no':5,
58 
                    'hang_up':6,
59 
                    'retailer_not_interested':7,
60 
                    'alreadyuser':8,
61 
                    'verified_link_sent':9,
62 
                    'accessory_retailer':10,
63 
                    'service_center_retailer':11,
64 
                    'not_retailer':12,
65 
                    'recharge_retailer':13,
66 
                    'onboarded':14
67 
                }
68 
followUpDispositionMap = {  'call_later':0,
69 
                    'ringing_no_answer':1,
70 
                    'not_reachable':2,
71 
                    'switch_off':3,
72 
                    'retailer_not_interested':4,
73 
                    'alreadyuser':5,
74 
                    'verified_link_sent':6,
15409 manas 75 
                    'accessory_retailer':7,
76 
                    'service_center_retailer':8,
77 
                    'not_retailer':9,
78 
                    'recharge_retailer':10
15394 manas 79 
                }
80 
onBoardingDispositionMap = {  'call_later':0,
81 
                    'ringing_no_answer':1,
82 
                    'not_reachable':2,
83 
                    'switch_off':3,
84 
                    'onboarded':4,
85 
                }
86 
 
15402 manas 87 
# FRESH_QUERY="""
88 
# select call_disposition,count(1) from
89 
# (select * from (select * from callhistory where date(created)=date(now())
90 
# and call_type ='fresh' order by created desc)
91 
# as a group by retailer_id)
92 
# a1 group by date(created), call_disposition;
93 
# """
15394 manas 94 
FRESH_QUERY="""
95 
select call_disposition,count(1) from
15407 manas 96 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 97 
and call_type ='fresh' order by created desc)
98 
as a group by retailer_id)
99 
a1 group by date(created), call_disposition;
100 
"""
101 
AGENT_FRESH_QUERY="""
102 
select call_disposition,count(1) from
15407 manas 103 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 104 
and call_type ='fresh' and agent_id=%s order by created desc)
105 
as a group by retailer_id)
106 
a1 group by date(created), call_disposition,agent_id;
107 
"""
108 
AGENT_NAME_QUERY="""
109 
select name from agents where id=%s
110 
"""
111 
FRESH_QUERY_LOGIN_TIME="""
15407 manas 112 
select agent_id,TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='fresh' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 113 
"""
114 
FRESH_QUERY_DURATION="""
15407 manas 115 
select sum(duration_sec) from callhistory where call_type ='fresh' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 116 
"""
15402 manas 117 
FRESH_QUERY_AHT="""
15407 manas 118 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY );
15402 manas 119 
"""
120 
FRESH_QUERY_AIT="""
15407 manas 121 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 122 
"""
15455 manas 123 
#select count(*) from retailerlinks where date(activated) is not null and date(activated)=date(now() - interval 1 day);
15402 manas 124 
FRESH_QUERY_LINKS_CONVERTED="""
15455 manas 125 
select count(*) from users u join retailerlinks rl on (rl.code =upper( u.referrer) or rl.code=u.utm_campaign) where date(rl.activated)=date(now()- interval 1 day);
15402 manas 126 
"""
127 
FRESH_QUERY_LINKS_NOT_CONVERTED="""
15407 manas 128 
select count(*) from retailerlinks where date(activated) is null and date(created)=date(now() - interval 1 day);
15402 manas 129 
"""
15418 manas 130 
FRESH_AGENTS_CALLED_COUNT="""
131 
select distinct(agent_id) from callhistory where call_type='fresh' and date(created) = date(now()-interval 1 day);
132 
"""
133 
 
15415 manas 134 
TOTAL_ACTIVATIONS="""
15418 manas 135 
select count(1) from users where (lower(referrer)  not in('emp01','crm01','crm02','fos01','crm03','crm04') or lower(utm_campaign) not in('emp01','crm01','crm02','fos01','crm03','crm04')) and date(created) = date(now()-interval 1 day)
15415 manas 136 
"""
15402 manas 137 
 
15394 manas 138 
AGENT_FRESH_QUERY_LOGIN_TIME="""
15407 manas 139 
select TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 140 
"""
141 
AGENT_FRESH_QUERY_DURATION="""
15407 manas 142 
select sum(duration_sec) from callhistory where call_type ='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 143 
"""
15402 manas 144 
AGENT_FRESH_QUERY_AHT="""
15407 manas 145 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 146 
"""
147 
AGENT_FRESH_QUERY_AIT="""
15407 manas 148 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 149 
"""
150 
AGENT_FRESH_QUERY_LINKS_CONVERTED="""
15455 manas 151 
select count(*) from users u join retailerlinks rl on (rl.code =upper( u.referrer) or rl.code=u.utm_campaign) where date(rl.activated)=date(now()- interval 1 day) and agent_id=%s;
15402 manas 152 
"""
153 
AGENT_FRESH_QUERY_LINKS_NOT_CONVERTED="""
15407 manas 154 
select count(*) from retailerlinks where date(activated) is null and date(created)=date(now() - interval 1 day) and agent_id=%s;
15402 manas 155 
"""
15394 manas 156 
 
15402 manas 157 
 
15394 manas 158 
FOLLOW_UP_QUERY="""
159 
select call_disposition,count(1) from
15407 manas 160 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 161 
and call_type ='followup' order by created desc)
162 
as a group by retailer_id)
163 
a1 group by date(created), call_disposition;
164 
"""
165 
AGENT_FOLLOW_UP_QUERY="""
166 
select call_disposition,count(1) from
15407 manas 167 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 168 
and call_type ='followup' and agent_id=%s order by created desc)
169 
as a group by retailer_id)
170 
a1 group by date(created), call_disposition,agent_id;
171 
"""
172 
FOLLOW_UP_QUERY_LOGIN_TIME="""
15407 manas 173 
select agent_id,TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='followup' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 174 
"""
175 
FOLLOW_UP_QUERY_DURATION="""
15407 manas 176 
select sum(duration_sec) from callhistory where call_type ='followup' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 177 
"""
15402 manas 178 
FOLLOW_UP_QUERY_AHT="""
15407 manas 179 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY );
15402 manas 180 
"""
181 
FOLLOW_UP_QUERY_AIT="""
15407 manas 182 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 183 
"""
15418 manas 184 
FOLLOW_UP_AGENTS_CALLED_COUNT="""
185 
select count(distinct(agent_id)) from callhistory where call_type='followup' and date(created) = date(now()-interval 1 day);
186 
"""
15394 manas 187 
AGENT_FOLLOW_UP_QUERY_LOGIN_TIME="""
15407 manas 188 
select TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='followup' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 189 
"""
190 
AGENT_FOLLOW_UP_QUERY_DURATION="""
15407 manas 191 
select sum(duration_sec) from callhistory where call_type ='followup' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 192 
"""
15402 manas 193 
AGENT_FOLLOW_UP_QUERY_AHT="""
15407 manas 194 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 195 
"""
196 
AGENT_FOLLOW_UP_QUERY_AIT="""
15407 manas 197 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY)  and agent_id=%s;
15402 manas 198 
"""
15394 manas 199 
 
15402 manas 200 
 
15394 manas 201 
ONBOARDING_QUERY="""
202 
select call_disposition,count(1) from
15407 manas 203 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 204 
and call_type ='onboarding' order by created desc)
205 
as a group by retailer_id)
206 
a1 group by date(created), call_disposition;
207 
"""
15402 manas 208 
ONBOARDING_QUERY_LOGIN_TIME="""
15407 manas 209 
select agent_id,TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='onboarding' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 210 
"""
211 
ONBOARDING_QUERY_DURATION="""
15407 manas 212 
select sum(duration_sec) from callhistory where call_type ='onboarding' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 213 
"""
214 
ONBOARDING_QUERY_AHT="""
15407 manas 215 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY );
15402 manas 216 
"""
217 
ONBOARDING_QUERY_AIT="""
15407 manas 218 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 219 
"""
15418 manas 220 
ONBOARDING_AGENTS_CALLED_COUNT="""
221 
select count(distinct(agent_id)) from callhistory where call_type='onboarding' and date(created) = date(now()-interval 1 day);
222 
"""
15402 manas 223 
 
15394 manas 224 
AGENT_ONBOARDING_QUERY="""
225 
select call_disposition,count(1) from
15407 manas 226 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 227 
and call_type ='onboarding' and agent_id=%s order by created desc)
228 
as a group by retailer_id)
229 
a1 group by date(created), call_disposition,agent_id;
230 
"""
231 
AGENT_ONBOARDING_QUERY_LOGIN_TIME="""
15407 manas 232 
select TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='onboarding' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 233 
"""
234 
AGENT_ONBOARDING_QUERY_DURATION="""
15407 manas 235 
select sum(duration_sec) from callhistory where call_type ='onboarding' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 236 
"""
15402 manas 237 
AGENT_ONBOARDING_QUERY_AHT="""
15407 manas 238 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY ) and agent_id=%s;
15402 manas 239 
"""
240 
AGENT_ONBOARDING_QUERY_AIT="""
15407 manas 241 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY)  and agent_id=%s;
15402 manas 242 
"""
243 
AGENT_ONBOARDING_QUERY_AIT="""
15407 manas 244 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 245 
"""
15394 manas 246 
 
15402 manas 247 
center_alignment=xlwt.easyxf("align: horiz center")
15394 manas 248 
 
249 
 
15402 manas 250 
 
15394 manas 251 
def getDbConnection():
252 
    return MySQLdb.connect(DB_HOST, DB_USER, DB_PASSWORD, DB_NAME)
253 
 
254 
 
255 
def generateFreshCallingReport():
256 
    datesql=FRESH_QUERY
257 
    conn = getDbConnection()
258 
 
259 
    cursor = conn.cursor()
260 
    cursor.execute(datesql)
261 
    result = cursor.fetchall()
262 
    global workbook
15506 manas 263 
    totalVerifiedLinkSent=0
15394 manas 264 
    workbook = xlwt.Workbook()
265 
    worksheet = workbook.add_sheet("Fresh")
266 
    boldStyle = xlwt.XFStyle()
267 
    newStyle= xlwt.XFStyle()
268 
    style = xlwt.XFStyle()
269 
    pattern = xlwt.Pattern()
270 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
271 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
272 
    style.pattern = pattern
273 
    f = xlwt.Font()
274 
    f.bold = True
275 
    boldStyle.font = f
276 
 
277 
    column = 0
278 
    row = 0
279 
    currentList=[]
280 
 
281 
    worksheet.write(0,0,'Call Disposition Type',style)
282 
    worksheet.write(0,1,'Count',style)
283 
 
284 
    worksheet.write(1, column, 'Call Later', newStyle)
285 
    worksheet.write(2,column, 'Ringing No Answer', newStyle)
286 
    worksheet.write(3,column, 'Not Reachable', newStyle)
287 
    worksheet.write(4,column, 'Switched Off', newStyle)
288 
    worksheet.write(5,column, 'Invalid Number', newStyle)
289 
    worksheet.write(6,column, 'Wrong Number', newStyle)
290 
    worksheet.write(7,column, 'Hang Up', newStyle)
291 
    worksheet.write(8,column, 'Retailer Not Interested', newStyle)
292 
    worksheet.write(9,column, 'Already Profitmandi user', boldStyle)
293 
    worksheet.write(10,column, 'Verified Link Sent', boldStyle)
294 
    worksheet.write(11,column, 'Accessory Retailer', newStyle)
295 
    worksheet.write(12,column, 'Service Center Retailer', newStyle)
296 
    worksheet.write(13,column, 'Not a Retailer', newStyle)
297 
    worksheet.write(14,column, 'Recharge Retailer', newStyle)
15402 manas 298 
    worksheet.write(15,column, 'Contactable Data (%)', newStyle)
299 
    worksheet.write(16,column, 'Non Contactable Data (%)', newStyle)
15394 manas 300 
    worksheet.write(17,column, 'Agents Logged In', style)
301 
    worksheet.write(18,column, 'Average Login Time (In Hrs)', style)
302 
    worksheet.write(19,column, 'Total Dialed Out', style)
303 
    worksheet.write(20,column, 'Average Dialed Out per agent', style)
304 
    worksheet.write(21,column, 'Average Call Duration (In Hrs)', style)
15402 manas 305 
    worksheet.write(22,column, 'Average Handling Time (In Hrs)', style)
306 
    worksheet.write(23,column, 'Average Idle Time (In Hrs)', style)
307 
    worksheet.write(24,column, 'Links Converted', style)
308 
    worksheet.write(25,column, 'Link sent yet to be converted', style)
15415 manas 309 
    worksheet.write(26,column, 'Total activations', style)
15394 manas 310 
    contactableData=0
311 
    nonContactableData=0
312 
 
313 
    for r in result:
15437 manas 314 
        if dispositionMap.get(r[0]) == 9:
315 
            totalVerifiedLinkSent=int(r[1])
15394 manas 316 
        row = dispositionMap.get(r[0])+1
317 
        if dispositionMap.get(r[0]) == 1 or dispositionMap.get(r[0]) == 2 or dispositionMap.get(r[0]) == 3 or dispositionMap.get(r[0]) == 4:
318 
            nonContactableData+=int(r[1])
319 
        else:
320 
            contactableData+=r[1]
321 
        currentList.append(str(row))
322 
        column = 1
15402 manas 323 
        worksheet.write(row, column, r[1],center_alignment)
15394 manas 324 
 
325 
    remainingList = list(set(freshList) - set(currentList))
326 
    for i,val in enumerate(remainingList):
327 
        row = int(val)
328 
        column = 1
15402 manas 329 
        worksheet.write(row, column, 0,center_alignment)
15394 manas 330 
    totalDispositions=contactableData+nonContactableData
331 
 
15502 amit.gupta 332 
    if totalDispositions > 0:
333 
        worksheet.write(15,1,round((contactableData/float(totalDispositions))*100,2),center_alignment)
334 
        worksheet.write(16,1,round((nonContactableData/float(totalDispositions))*100,2),center_alignment)
15394 manas 335 
 
15418 manas 336 
    conn.close()
15402 manas 337 
 
15418 manas 338 
    datesql=FRESH_AGENTS_CALLED_COUNT
339 
    conn = getDbConnection()
340 
    cursor = conn.cursor()
341 
    cursor.execute(datesql)
342 
    result = cursor.fetchall()
343 
    agentLoginList=[]
344 
    for r in result:
345 
        agentLoginList.append(str(r[0]))
346 
 
15394 manas 347 
    conn.close()
15505 manas 348 
 
349 
    if len(list(set(agentLoginList))) > 0:
350 
        datesql=FRESH_QUERY_LOGIN_TIME
351 
        conn = getDbConnection()
352 
        cursor = conn.cursor()
353 
        cursor.execute(datesql)
354 
        result = cursor.fetchall()
355 
        loginTime=0
356 
        for r in result:
357 
            loginTime+=r[1].seconds
358 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
359 
        hours=averageLoginTime/3600
360 
        minutesLeft=(averageLoginTime%3600)/60
361 
        worksheet.write(17,1,len(list(set(agentLoginList))),center_alignment)
362 
        worksheet.write(18,1,str(hours) + ':'+ str(minutesLeft),center_alignment)
363 
        worksheet.write(19,1,totalDispositions,center_alignment)
364 
        worksheet.write(20,1,totalDispositions/float(len(list(set(agentLoginList)))),center_alignment)
365 
        conn.close()
366 
        datesql=FRESH_QUERY_DURATION
367 
        conn = getDbConnection()
15418 manas 368 
 
15505 manas 369 
        cursor = conn.cursor()
370 
        cursor.execute(datesql)
371 
        result = cursor.fetchall()
372 
        for r in result:
373 
            totalCallDuration= r[0]
374 
        averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
375 
        hours=averageCallDuration/3600
376 
        minutesLeft=(averageCallDuration%3600)/60
377 
        worksheet.write(21,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
378 
 
379 
        conn.close()
380 
        datesql=FRESH_QUERY_AHT
381 
        conn = getDbConnection()
382 
 
383 
        cursor = conn.cursor()
384 
        cursor.execute(datesql)
385 
        result = cursor.fetchall()
386 
        loginTime=0
387 
        for r in result:
15481 amit.gupta 388 
            loginTime+=r[0]
15505 manas 389 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
390 
        hours=averageLoginTime/3600
391 
        minutesLeft=(averageLoginTime%3600)/60
392 
        worksheet.write(22,1,len(list(set(agentLoginList))),center_alignment)
393 
 
394 
        conn.close()
395 
        datesql=FRESH_QUERY_AIT
396 
        conn = getDbConnection()
397 
 
398 
        cursor = conn.cursor()
399 
        cursor.execute(datesql)
400 
        result = cursor.fetchall()
401 
        loginTime=0
402 
        for r in result:
403 
            if r[0] is not None:
404 
                loginTime+=r[0]
405 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
406 
        hours=averageLoginTime/3600
407 
        minutesLeft=(averageLoginTime%3600)/60
408 
        worksheet.write(23,1,len(list(set(agentLoginList))),center_alignment)
409 
        conn.close()
410 
 
15402 manas 411 
    datesql=FRESH_QUERY_LINKS_CONVERTED
412 
    conn = getDbConnection()
15441 manas 413 
    global Converted
414 
    global AgentsLoggedIn
415 
    AgentsLoggedIn=len(list(set(agentLoginList)))
15402 manas 416 
    cursor = conn.cursor()
417 
    cursor.execute(datesql)
418 
    result = cursor.fetchall()
419 
    loginTime=0
420 
    for r in result:
15441 manas 421 
        Converted=r[0]
15402 manas 422 
        worksheet.write(24,1,r[0],center_alignment)
15441 manas 423 
    worksheet.write(25,1,totalVerifiedLinkSent-Converted,center_alignment)
15402 manas 424 
    conn.close()
425 
 
15415 manas 426 
    datesql=TOTAL_ACTIVATIONS
427 
    conn = getDbConnection()
15441 manas 428 
    global TotalActivations
15415 manas 429 
    cursor = conn.cursor()
430 
    cursor.execute(datesql)
431 
    result = cursor.fetchall()
432 
    loginTime=0
433 
    for r in result:
15441 manas 434 
        TotalActivations=r[0]
15415 manas 435 
        worksheet.write(26,1,r[0],center_alignment)
436 
 
15394 manas 437 
    workbook.save(TMP_FILE)
438 
    #sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
439 
 
440 
 
441 
def generateAgentWiseFreshCallingReport():
442 
 
443 
    agentId=3
444 
    rb = open_workbook(TMP_FILE,formatting_info=True)
445 
    workbook = copy(rb)
446 
    numberOfSheets=rb.nsheets
447 
    sheet=rb.sheet_by_index(numberOfSheets-1)
448 
    worksheet = workbook.get_sheet(numberOfSheets-1)
449 
 
450 
    boldStyle = xlwt.XFStyle()
451 
    newStyle= xlwt.XFStyle()
452 
    style = xlwt.XFStyle()
453 
    pattern = xlwt.Pattern()
454 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
455 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
456 
    style.pattern = pattern
457 
    f = xlwt.Font()
458 
    f.bold = True
459 
    boldStyle.font = f
460 
 
461 
    column = agentId
462 
    row = 25
463 
    worksheet.write(row,column-1,'Call Disposition Type',style)
464 
    worksheet.write(row+1, column-1, 'Call Later', newStyle)
465 
    worksheet.write(row+2,column-1, 'Ringing No Answer', newStyle)
466 
    worksheet.write(row+3,column-1, 'Not Reachable', newStyle)
467 
    worksheet.write(row+4,column-1, 'Switched Off', newStyle)
468 
    worksheet.write(row+5,column-1, 'Invalid Number', newStyle)
469 
    worksheet.write(row+6,column-1, 'Wrong Number', newStyle)
470 
    worksheet.write(row+7,column-1, 'Hang Up', newStyle)
471 
    worksheet.write(row+8,column-1, 'Retailer Not Interested', newStyle)
472 
    worksheet.write(row+9,column-1, 'Already Profitmandi user', boldStyle)
473 
    worksheet.write(row+10,column-1, 'Verified Link Sent', boldStyle)
474 
    worksheet.write(row+11,column-1, 'Accessory Retailer', newStyle)
475 
    worksheet.write(row+12,column-1, 'Service Center Retailer', newStyle)
476 
    worksheet.write(row+13,column-1, 'Not a Retailer', newStyle)
477 
    worksheet.write(row+14,column-1, 'Recharge Retailer', newStyle)
15402 manas 478 
    worksheet.write(row+15,column-1, 'Contactable Data (%)', newStyle)
479 
    worksheet.write(row+16,column-1, 'Non Contactable Data (%)', newStyle)
15394 manas 480 
    worksheet.write(row+17,column-1, 'Total Dialed Out', style)
481 
    worksheet.write(row+18,column-1, 'Login Time (In Hrs)', style)
482 
    worksheet.write(row+19,column-1, 'Call Duration (In Hrs)', style)
15402 manas 483 
    worksheet.write(row+20,column-1, 'Handling Time (In Hrs)', style)
484 
    worksheet.write(row+21,column-1, 'Idle Time (In Hrs)', style)
485 
    worksheet.write(row+22,column-1, 'Links Converted', style)
486 
    worksheet.write(row+23,column-1, 'Link sent yet to be converted', style)
15394 manas 487 
    columnId=agentId
488 
    while True:
15407 manas 489 
            if agentId >20 :
15394 manas 490 
                break
491 
            else:
492 
                datesql=AGENT_FRESH_QUERY %(agentId)
493 
                conn = getDbConnection()
494 
 
495 
                cursor = conn.cursor()
496 
                cursor.execute(datesql)
497 
                result = cursor.fetchall()
498 
 
499 
                currentList=[]
500 
                contactableData=0
501 
                nonContactableData=0
502 
                if cursor.rowcount ==0:
503 
 
504 
                    agentId+=1
505 
                    continue
506 
                else:
507 
                    for r in result:
15438 manas 508 
                        if dispositionMap.get(r[0]) == 9:
509 
                            totalVerifiedLinkSent=int(r[1])
15394 manas 510 
                        row = dispositionMap.get(r[0])+26
511 
                        if dispositionMap.get(r[0]) == 1 or dispositionMap.get(r[0]) == 2 or dispositionMap.get(r[0]) == 3 or dispositionMap.get(r[0]) == 4:
512 
                            nonContactableData+=int(r[1])
513 
                        else:
514 
                            contactableData+=r[1]
515 
                        currentList.append(str(dispositionMap.get(r[0])))
516 
                        column = agentId
517 
                        remainingList = list(set(freshList) - set(currentList))
518 
 
15402 manas 519 
                        worksheet.write(row, columnId, r[1],center_alignment)
15394 manas 520 
                        for i,val in enumerate(remainingList):
521 
                            row = int(val)+26
522 
                            column = agentId
15402 manas 523 
                            worksheet.write(row, columnId, 0,center_alignment)
15394 manas 524 
                    totalDialedOut = contactableData+nonContactableData
15505 manas 525 
                    if totalDialedOut > 0:
526 
                        worksheet.write(25+15,columnId,round((contactableData/float(totalDialedOut))*100,2),center_alignment)
527 
                        worksheet.write(25+16,columnId,round((nonContactableData/float(totalDialedOut))*100,2),center_alignment)
528 
                        worksheet.write(25+17,columnId,totalDialedOut,center_alignment)
15394 manas 529 
                    conn.close()
530 
 
531 
                    name_query=AGENT_NAME_QUERY %(agentId)
532 
                    conn = getDbConnection()
533 
                    column=agentId
534 
                    cursor = conn.cursor()
535 
                    cursor.execute(name_query)
536 
                    result = cursor.fetchall()
537 
                    for r in result:
538 
                        worksheet.write(25,columnId,r,style)
539 
 
540 
                    conn.close()
541 
 
542 
 
543 
                    name_query=AGENT_FRESH_QUERY_LOGIN_TIME %(agentId)
544 
                    conn = getDbConnection()
545 
                    column=agentId
546 
                    cursor = conn.cursor()
547 
                    cursor.execute(name_query)
548 
                    result = cursor.fetchall()
549 
                    loginTime=0
550 
                    for r in result:
551 
                        loginTime+=r[0].seconds
552 
 
553 
                    hours=loginTime/3600
554 
                    minutesLeft=(loginTime%3600)/60
15402 manas 555 
                    worksheet.write(25+18,columnId,str(hours)+':'+str(minutesLeft),center_alignment)
15394 manas 556 
                    conn.close()
557 
 
558 
                    name_query=AGENT_FRESH_QUERY_DURATION %(agentId)
559 
                    conn = getDbConnection()
560 
                    column=agentId
561 
                    cursor = conn.cursor()
562 
                    cursor.execute(name_query)
563 
                    result = cursor.fetchall()
564 
                    loginTime=0
565 
                    for r in result:
566 
                        loginTime+=r[0]
567 
                    hours=loginTime/3600
568 
                    minutesLeft=(loginTime%3600)/60
15402 manas 569 
                    worksheet.write(25+19,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 570 
                    conn.close()
571 
 
15402 manas 572 
                    name_query=AGENT_FRESH_QUERY_AHT %(agentId)
573 
                    conn = getDbConnection()
574 
                    column=agentId
575 
                    cursor = conn.cursor()
576 
                    cursor.execute(name_query)
577 
                    result = cursor.fetchall()
578 
                    loginTime=0
579 
                    for r in result:
580 
                        loginTime+=r[0]
581 
                    hours=loginTime/3600
582 
                    minutesLeft=(loginTime%3600)/60
583 
                    worksheet.write(25+20,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
584 
                    conn.close()
585 
 
586 
                    name_query=AGENT_FRESH_QUERY_AIT %(agentId)
587 
                    conn = getDbConnection()
588 
                    column=agentId
589 
                    cursor = conn.cursor()
590 
                    cursor.execute(name_query)
591 
                    result = cursor.fetchall()
592 
                    loginTime=0
593 
                    for r in result:
15482 amit.gupta 594 
                        if r[0] is not None:
595 
                            loginTime+=r[0]
15402 manas 596 
                    hours=loginTime/3600
597 
                    minutesLeft=(loginTime%3600)/60
598 
                    worksheet.write(25+21,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
599 
                    conn.close()
600 
 
601 
                    datesql=AGENT_FRESH_QUERY_LINKS_CONVERTED%(agentId)
602 
                    conn = getDbConnection()
603 
 
604 
                    cursor = conn.cursor()
605 
                    cursor.execute(datesql)
606 
                    result = cursor.fetchall()
607 
                    loginTime=0
608 
                    for r in result:
15438 manas 609 
                        #worksheet.write(25+22,columnId,r[0],center_alignment)
610 
                        converted=r[0]
15402 manas 611 
                        worksheet.write(25+22,columnId,r[0],center_alignment)
15438 manas 612 
                    worksheet.write(25+23,columnId,totalVerifiedLinkSent-converted,center_alignment)
15402 manas 613 
                    conn.close()
15438 manas 614 
#                     datesql=AGENT_FRESH_QUERY_LINKS_NOT_CONVERTED%(agentId)
615 
#                     conn = getDbConnection()
616 
#
617 
#                     cursor = conn.cursor()
618 
#                     cursor.execute(datesql)
619 
#                     result = cursor.fetchall()
620 
#                     loginTime=0
621 
#                     for r in result:
622 
#                         worksheet.write(25+23,columnId,r[0],center_alignment)
15402 manas 623 
 
15394 manas 624 
                agentId+=1
625 
                columnId+=1
626 
    workbook.save(TMP_FILE)
627 
    #sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
628 
 
629 
def generateFollowUpCallingReport():
630 
    datesql=FOLLOW_UP_QUERY
631 
    conn = getDbConnection()
632 
 
633 
    cursor = conn.cursor()
634 
    cursor.execute(datesql)
635 
    result = cursor.fetchall()
636 
    rb = open_workbook(TMP_FILE,formatting_info=True)
637 
    workbook = copy(rb)
638 
 
639 
    worksheet = workbook.add_sheet("FollowUp")
640 
    boldStyle = xlwt.XFStyle()
641 
    newStyle= xlwt.XFStyle()
642 
    style = xlwt.XFStyle()
643 
    pattern = xlwt.Pattern()
644 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
645 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
646 
    style.pattern = pattern
647 
    f = xlwt.Font()
648 
    f.bold = True
649 
    boldStyle.font = f
650 
 
651 
    column = 0
652 
    row = 0
653 
    currentList=[]
654 
 
655 
    worksheet.write(0,0,'Call Disposition Type',style)
656 
    worksheet.write(0,1,'Count',style)
657 
 
658 
    worksheet.write(1, column, 'Call Later', newStyle)
659 
    worksheet.write(2,column, 'Ringing No Answer', newStyle)
660 
    worksheet.write(3,column, 'Not Reachable', newStyle)
661 
    worksheet.write(4,column, 'Switched Off', newStyle)
662 
    worksheet.write(5,column, 'Retailer Not Interested', newStyle)
663 
    worksheet.write(6,column, 'Already Profitmandi user', boldStyle)
664 
    worksheet.write(7,column, 'Verified Link Sent', boldStyle)
15409 manas 665 
    worksheet.write(8,column, 'Accessory Retailer', newStyle)
666 
    worksheet.write(9,column, 'Service Center Retailer', newStyle)
667 
    worksheet.write(10,column, 'Not Retailer', boldStyle)
668 
    worksheet.write(11,column, 'Recharge Retailer', boldStyle)
669 
    worksheet.write(12,column, 'Contactable Data (%)', newStyle)
670 
    worksheet.write(13,column, 'Non Contactable Data (%)', newStyle)
671 
    worksheet.write(14,column, 'Agents Logged In', style)
672 
    worksheet.write(15,column, 'Average Login Time (In Hrs)', style)
673 
    worksheet.write(16,column, 'Total Dialed Out', style)
674 
    worksheet.write(17,column, 'Average Dialed Out per agent', style)
675 
    worksheet.write(18,column, 'Average Call Duration (In Hrs)', style)
676 
    worksheet.write(19,column, 'Average Handling Time (In Hrs)', style)
677 
    worksheet.write(20,column, 'Average Idle Time (In Hrs)', style)
15394 manas 678 
 
679 
    contactableData=0
680 
    nonContactableData=0
681 
    totalDispositions=0
15402 manas 682 
 
15394 manas 683 
    for r in result:
684 
        row = followUpDispositionMap.get(r[0])+1
15399 manas 685 
        if followUpDispositionMap.get(r[0]) == 1 or followUpDispositionMap.get(r[0]) == 2 or followUpDispositionMap.get(r[0]) == 3:
15394 manas 686 
            nonContactableData+=int(r[1])
687 
        else:
688 
            contactableData+=r[1]
689 
        currentList.append(str(row))
690 
        column = 1
15402 manas 691 
        worksheet.write(row, column, r[1],center_alignment)
15394 manas 692 
 
693 
    remainingList = list(set(followUpList) - set(currentList))
15402 manas 694 
 
15394 manas 695 
    for i,val in enumerate(remainingList):
696 
        row = int(val)
15402 manas 697 
 
15394 manas 698 
        column = 1
15402 manas 699 
        worksheet.write(row, column, 0,center_alignment)
15505 manas 700 
 
15394 manas 701 
    totalDispositions=contactableData+nonContactableData
15505 manas 702 
    if totalDispositions >0:
703 
        worksheet.write(12,1,round((contactableData/float(totalDispositions))*100,2),center_alignment)
704 
        worksheet.write(13,1,round((nonContactableData/float(totalDispositions))*100,2),center_alignment)
705 
 
15394 manas 706 
 
707 
    conn.close()
708 
    datesql=FOLLOW_UP_QUERY_LOGIN_TIME
709 
    conn = getDbConnection()
710 
 
711 
    cursor = conn.cursor()
712 
    cursor.execute(datesql)
713 
    result = cursor.fetchall()
714 
    agentLoginList=[]
715 
    averageLoginTime=0
716 
    loginTime=0
717 
    for r in result:
718 
        loginTime+=r[1].seconds
719 
        agentLoginList.append(str(r[0]))
15505 manas 720 
    if len(list(set(agentLoginList))) > 0:
721 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
722 
        hours=averageLoginTime/3600
723 
        minutesLeft=(averageLoginTime%3600)/60
724 
        worksheet.write(14,1,len(list(set(agentLoginList))),center_alignment)
725 
        worksheet.write(15,1,str(hours) + ':'+ str(minutesLeft),center_alignment)
726 
        worksheet.write(16,1,totalDispositions,center_alignment)
727 
        worksheet.write(17,1,(contactableData+nonContactableData)/len(list(set(agentLoginList))),center_alignment)
728 
        conn.close()
729 
        datesql=FOLLOW_UP_QUERY_DURATION
730 
        conn = getDbConnection()
731 
 
732 
        cursor = conn.cursor()
733 
        cursor.execute(datesql)
734 
        result = cursor.fetchall()
735 
        for r in result:
736 
            totalCallDuration= r[0]
737 
        averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
738 
        hours=averageCallDuration/3600
739 
        minutesLeft=(averageCallDuration%3600)/60
740 
        worksheet.write(18,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
741 
        conn.close()
742 
 
743 
        datesql=FOLLOW_UP_QUERY_AHT
744 
        conn = getDbConnection()
745 
        cursor = conn.cursor()
746 
        cursor.execute(datesql)
747 
        result = cursor.fetchall()
748 
        loginTime=0
749 
        for r in result:
750 
            loginTime+=r[0]
751 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
752 
        hours=averageLoginTime/3600
753 
        minutesLeft=(averageLoginTime%3600)/60
754 
        worksheet.write(19,1,len(list(set(agentLoginList))),center_alignment)
755 
        conn.close()
756 
 
757 
        datesql=FOLLOW_UP_QUERY_AIT
758 
        conn = getDbConnection()
759 
        cursor = conn.cursor()
760 
        cursor.execute(datesql)
761 
        result = cursor.fetchall()
762 
        loginTime=0
763 
        for r in result:
764 
            loginTime+=r[0]
765 
        averageLoginTime=loginTime/len(list(set(agentLoginList)))
766 
        hours=averageLoginTime/3600
767 
        minutesLeft=(averageLoginTime%3600)/60
768 
        worksheet.write(20,1,len(list(set(agentLoginList))),center_alignment)
15402 manas 769 
    workbook.save(TMP_FILE)
15394 manas 770 
 
771 
def generateAgentWiseFollowupCallingReport():
772 
 
773 
    agentId=3
774 
    rb = open_workbook(TMP_FILE,formatting_info=True)
775 
    workbook = copy(rb)
776 
    numberOfSheets=rb.nsheets
777 
    sheet=rb.sheet_by_index(numberOfSheets-1)
778 
    worksheet = workbook.get_sheet(numberOfSheets-1)
779 
    boldStyle = xlwt.XFStyle()
780 
    newStyle= xlwt.XFStyle()
781 
    style = xlwt.XFStyle()
782 
    pattern = xlwt.Pattern()
783 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
784 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
785 
    style.pattern = pattern
786 
    f = xlwt.Font()
787 
    f.bold = True
788 
    boldStyle.font = f
789 
 
790 
    column = agentId
791 
    row = 25
792 
    worksheet.write(row,column-1,'Call Disposition Type',style)
793 
    worksheet.write(row+1, column-1, 'Call Later', newStyle)
794 
    worksheet.write(row+2,column-1, 'Ringing No Answer', newStyle)
795 
    worksheet.write(row+3,column-1, 'Not Reachable', newStyle)
796 
    worksheet.write(row+4,column-1, 'Switched Off', newStyle)
797 
    worksheet.write(row+5,column-1, 'Retailer Not Interested', newStyle)
798 
    worksheet.write(row+6,column-1, 'Already Profitmandi user', boldStyle)
799 
    worksheet.write(row+7,column-1, 'Verified Link Sent', boldStyle)
15409 manas 800 
    worksheet.write(row+8,column-1, 'Accessory Retailer', newStyle)
801 
    worksheet.write(row+9,column-1, 'Service Center Retailer', newStyle)
802 
    worksheet.write(row+10,column-1, 'Not retailer', style)
803 
    worksheet.write(row+11,column-1, 'Recharge Retailer', style)
804 
    worksheet.write(row+12,column-1, 'Contactable Data (%)', newStyle)
805 
    worksheet.write(row+13,column-1, 'Non Contactable Data (%)', newStyle)
806 
    worksheet.write(row+14,column-1, 'Total Dialed Out', style)
807 
    worksheet.write(row+15,column-1, 'Login Time (In Hrs)', style)
808 
    worksheet.write(row+16,column-1, 'Call Duration (In Hrs)', style)
809 
    worksheet.write(row+17,column-1, 'Handling Time (In Hrs)', style)
810 
    worksheet.write(row+18,column-1, 'Idle Time (In Hrs)', style)
15394 manas 811 
    columnId=agentId
812 
    while True:
15407 manas 813 
            if agentId >20 :
15394 manas 814 
                break
815 
            else:
816 
                datesql=AGENT_FOLLOW_UP_QUERY %(agentId)
817 
                conn = getDbConnection()
818 
 
819 
                cursor = conn.cursor()
820 
                cursor.execute(datesql)
821 
                result = cursor.fetchall()
822 
 
823 
                currentList=[]
824 
                contactableData=0
825 
                nonContactableData=0
826 
                if cursor.rowcount ==0:
827 
                    agentId+=1
828 
                    continue
829 
                else:
15402 manas 830 
 
15394 manas 831 
                    for r in result:
832 
                        row = followUpDispositionMap.get(r[0])+26
15402 manas 833 
                        if followUpDispositionMap.get(r[0]) == 1 or followUpDispositionMap.get(r[0]) == 2 or followUpDispositionMap.get(r[0]) == 3 :
15394 manas 834 
                            nonContactableData+=int(r[1])
835 
                        else:
836 
                            contactableData+=r[1]
837 
                        currentList.append(str(followUpDispositionMap.get(r[0])+1))
838 
                        column = agentId
15402 manas 839 
                        worksheet.write(row, columnId, r[1],center_alignment)
15394 manas 840 
                    remainingList = list(set(followUpList) - set(currentList))
841 
 
842 
                    for i,val in enumerate(remainingList):
843 
                        row = int(val)+25
844 
                        column = agentId
15402 manas 845 
                        worksheet.write(row, columnId, 0,center_alignment)
15394 manas 846 
                    totalDialedOut = contactableData+nonContactableData
15505 manas 847 
                    if totalDialedOut>0:
848 
                        worksheet.write(25+12,columnId,round((contactableData/float(totalDialedOut))*100,2),center_alignment)
849 
                        worksheet.write(25+13,columnId,round((nonContactableData/float(totalDialedOut))*100,2),center_alignment)
850 
                        worksheet.write(25+14,columnId,totalDialedOut,center_alignment)
15394 manas 851 
                    conn.close()
852 
 
853 
                    name_query=AGENT_NAME_QUERY %(agentId)
854 
                    conn = getDbConnection()
855 
                    column=agentId
856 
                    cursor = conn.cursor()
857 
                    cursor.execute(name_query)
858 
                    result = cursor.fetchall()
859 
                    for r in result:
860 
                        worksheet.write(25,columnId,r,style)
861 
 
862 
                    conn.close()
863 
 
864 
 
865 
                    name_query=AGENT_FOLLOW_UP_QUERY_LOGIN_TIME %(agentId)
866 
                    conn = getDbConnection()
867 
                    column=agentId
868 
                    cursor = conn.cursor()
869 
                    cursor.execute(name_query)
870 
                    result = cursor.fetchall()
871 
                    loginTime=0
872 
                    for r in result:
873 
                        loginTime+=r[0].seconds
874 
 
875 
                    hours=loginTime/3600
876 
                    minutesLeft=(loginTime%3600)/60
15409 manas 877 
                    worksheet.write(25+15,columnId,str(hours)+':'+str(minutesLeft),center_alignment)
15394 manas 878 
                    conn.close()
879 
 
880 
                    name_query=AGENT_FOLLOW_UP_QUERY_DURATION %(agentId)
881 
                    conn = getDbConnection()
882 
                    column=agentId
883 
                    cursor = conn.cursor()
884 
                    cursor.execute(name_query)
885 
                    result = cursor.fetchall()
886 
                    loginTime=0
887 
                    for r in result:
888 
                        loginTime+=r[0]
889 
                    hours=loginTime/3600
890 
                    minutesLeft=(loginTime%3600)/60
15409 manas 891 
                    worksheet.write(25+16,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 892 
                    conn.close()
893 
 
15402 manas 894 
                    name_query=AGENT_FOLLOW_UP_QUERY_AHT %(agentId)
895 
                    conn = getDbConnection()
896 
                    column=agentId
897 
                    cursor = conn.cursor()
898 
                    cursor.execute(name_query)
899 
                    result = cursor.fetchall()
900 
                    loginTime=0
901 
                    for r in result:
902 
                        loginTime+=r[0]
903 
                    hours=loginTime/3600
904 
                    minutesLeft=(loginTime%3600)/60
15409 manas 905 
                    worksheet.write(25+17,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15402 manas 906 
                    conn.close()
907 
 
908 
                    name_query=AGENT_FOLLOW_UP_QUERY_AIT %(agentId)
909 
                    conn = getDbConnection()
910 
                    column=agentId
911 
                    cursor = conn.cursor()
912 
                    cursor.execute(name_query)
913 
                    result = cursor.fetchall()
914 
                    loginTime=0
915 
                    for r in result:
916 
                        loginTime+=r[0]
917 
                    hours=loginTime/3600
918 
                    minutesLeft=(loginTime%3600)/60
15409 manas 919 
                    worksheet.write(25+18,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15402 manas 920 
                    conn.close()
921 
 
15394 manas 922 
                agentId+=1
923 
                columnId+=1
924 
    workbook.save(TMP_FILE)
925 
 
926 
def generateOnBoardingCallingReport():
927 
    datesql=ONBOARDING_QUERY
928 
    conn = getDbConnection()
929 
 
930 
    cursor = conn.cursor()
931 
    cursor.execute(datesql)
932 
    result = cursor.fetchall()
933 
    rb = open_workbook(TMP_FILE,formatting_info=True)
934 
    workbook = copy(rb)
935 
 
936 
    worksheet = workbook.add_sheet("Onboarding")
937 
    boldStyle = xlwt.XFStyle()
938 
    newStyle= xlwt.XFStyle()
939 
    style = xlwt.XFStyle()
940 
    pattern = xlwt.Pattern()
941 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
942 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
943 
    style.pattern = pattern
944 
    f = xlwt.Font()
945 
    f.bold = True
946 
    boldStyle.font = f
947 
 
948 
    column = 0
949 
    row = 0
950 
    currentList=[]
951 
 
952 
    worksheet.write(0,0,'Call Disposition Type',style)
953 
    worksheet.write(0,1,'Count',style)
954 
    worksheet.write(1, column, 'Call Later', newStyle)
955 
    worksheet.write(2,column, 'Ringing No Answer', newStyle)
956 
    worksheet.write(3,column, 'Not Reachable', newStyle)
957 
    worksheet.write(4,column, 'Switched Off', newStyle)
958 
    worksheet.write(5,column, 'Successful', newStyle)
959 
    worksheet.write(6,column, 'Contactable Data', newStyle)
960 
    worksheet.write(7,column, 'Non Contactable Data', newStyle)
961 
    worksheet.write(8,column, 'Agents Logged In', style)
962 
    worksheet.write(9,column, 'Average Login Time (In Hrs)', style)
963 
    worksheet.write(10,column, 'Total Dialed Out', style)
964 
    worksheet.write(11,column, 'Average Dialed Out per agent', style)
965 
    worksheet.write(12,column, 'Average Call Duration (In Hrs)', style)
15402 manas 966 
    worksheet.write(13,column, 'Average Handling Time (In Hrs)', style)
967 
    worksheet.write(14,column, 'Average Idle Time (In Hrs)', style)
15394 manas 968 
 
969 
    contactableData=0
970 
    nonContactableData=0
971 
    totalDispositions=0
972 
    for r in result:
973 
        row = onBoardingDispositionMap.get(r[0])+1
974 
        if onBoardingDispositionMap.get(r[0]) == 1 or onBoardingDispositionMap.get(r[0]) == 2 or onBoardingDispositionMap.get(r[0]) == 3:
975 
            nonContactableData+=int(r[1])
976 
        else:
977 
            contactableData+=r[1]
978 
        currentList.append(str(row))
979 
        column = 1
15402 manas 980 
        worksheet.write(row, column, r[1],center_alignment)
15394 manas 981 
 
982 
    remainingList = list(set(onBoardingList) - set(currentList))
15402 manas 983 
 
15394 manas 984 
    for i,val in enumerate(remainingList):
985 
        row = int(val)
986 
        column = 1
15402 manas 987 
        worksheet.write(row, column, 0,center_alignment)
15394 manas 988 
    totalDispositions=contactableData+nonContactableData
15402 manas 989 
    worksheet.write(6,1,round((contactableData/float(totalDispositions))*100,2),center_alignment)
990 
    worksheet.write(7,1,round((nonContactableData/float(totalDispositions))*100,2),center_alignment)
15394 manas 991 
 
992 
 
993 
    conn.close()
994 
    datesql=ONBOARDING_QUERY_LOGIN_TIME
995 
    conn = getDbConnection()
996 
 
997 
    cursor = conn.cursor()
998 
    cursor.execute(datesql)
999 
    result = cursor.fetchall()
1000 
    agentLoginList=[]
1001 
    averageLoginTime=0
1002 
    loginTime=0
1003 
    for r in result:
1004 
        loginTime+=r[1].seconds
1005 
        agentLoginList.append(str(r[0]))
1006 
    averageLoginTime=loginTime/len(list(set(agentLoginList)))
1007 
    hours=averageLoginTime/3600
1008 
    minutesLeft=(averageLoginTime%3600)/60
15402 manas 1009 
    worksheet.write(8,1,len(list(set(agentLoginList))),center_alignment)
1010 
    worksheet.write(9,1,str(hours) + ':'+ str(minutesLeft),center_alignment)
1011 
    worksheet.write(10,1,totalDispositions,center_alignment)
1012 
    worksheet.write(11,1,(contactableData+nonContactableData)/len(list(set(agentLoginList))),center_alignment)
15394 manas 1013 
    conn.close()
1014 
    datesql=ONBOARDING_QUERY_DURATION
1015 
    conn = getDbConnection()
1016 
 
1017 
    cursor = conn.cursor()
1018 
    cursor.execute(datesql)
1019 
    result = cursor.fetchall()
1020 
    for r in result:
1021 
        totalCallDuration= r[0]
1022 
    averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
1023 
    hours=averageCallDuration/3600
1024 
    minutesLeft=(averageCallDuration%3600)/60
15402 manas 1025 
    worksheet.write(12,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1026 
 
1027 
    conn.close()
1028 
    datesql=ONBOARDING_QUERY_AHT
1029 
    conn = getDbConnection()
1030 
 
1031 
    cursor = conn.cursor()
1032 
    cursor.execute(datesql)
1033 
    result = cursor.fetchall()
1034 
    for r in result:
1035 
        totalCallDuration= r[0]
1036 
    averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
1037 
    hours=averageCallDuration/3600
1038 
    minutesLeft=(averageCallDuration%3600)/60
1039 
    worksheet.write(13,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1040 
    conn.close()
1041 
    datesql=ONBOARDING_QUERY_AIT
1042 
    conn = getDbConnection()
1043 
 
1044 
    cursor = conn.cursor()
1045 
    cursor.execute(datesql)
1046 
    result = cursor.fetchall()
1047 
    for r in result:
1048 
        totalCallDuration= r[0]
1049 
    averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
1050 
    hours=averageCallDuration/3600
1051 
    minutesLeft=(averageCallDuration%3600)/60
1052 
    worksheet.write(14,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 1053 
    workbook.save(TMP_FILE)
15402 manas 1054 
 
15394 manas 1055 
    #sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
1056 
 
1057 
 
1058 
def generateAgentWiseOnboardingCallingReport():
1059 
 
1060 
    agentId=3
1061 
    rb = open_workbook(TMP_FILE,formatting_info=True)
1062 
    workbook = copy(rb)
1063 
    numberOfSheets=rb.nsheets
15402 manas 1064 
 
15394 manas 1065 
    sheet=rb.sheet_by_index(numberOfSheets-1)
1066 
    worksheet = workbook.get_sheet(numberOfSheets-1)
1067 
    boldStyle = xlwt.XFStyle()
1068 
    newStyle= xlwt.XFStyle()
1069 
    style = xlwt.XFStyle()
1070 
    pattern = xlwt.Pattern()
1071 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
1072 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
1073 
    style.pattern = pattern
1074 
    f = xlwt.Font()
1075 
    f.bold = True
1076 
    boldStyle.font = f
1077 
 
1078 
    column = agentId
1079 
    row = 25
1080 
 
1081 
    worksheet.write(row,column-1,'Call Disposition Type',style)
1082 
    worksheet.write(row+1, column-1, 'Call Later', newStyle)
1083 
    worksheet.write(row+2,column-1, 'Ringing No Answer', newStyle)
1084 
    worksheet.write(row+3,column-1, 'Not Reachable', newStyle)
1085 
    worksheet.write(row+4,column-1, 'Switched Off', newStyle)
1086 
    worksheet.write(row+5,column-1, 'Successful', newStyle)
1087 
    worksheet.write(row+6,column-1, 'Contactable Data', newStyle)
1088 
    worksheet.write(row+7,column-1, 'Non Contactable Data', newStyle)
1089 
    worksheet.write(row+8,column-1, 'Total Dialed Out', style)
1090 
    worksheet.write(row+9,column-1, 'Login Time (In Hrs)', style)
1091 
    worksheet.write(row+10,column-1, 'Call Duration (In Hrs)', style)
15402 manas 1092 
    worksheet.write(row+11,column-1, 'Handling Time (In Hrs)', style)
1093 
    worksheet.write(row+12,column-1, 'Idle Time (In Hrs)', style)
15394 manas 1094 
    columnId=agentId
1095 
    while True:
15407 manas 1096 
            if agentId >20 :
15394 manas 1097 
                break
1098 
            else:
1099 
                datesql=AGENT_ONBOARDING_QUERY %(agentId)
1100 
                conn = getDbConnection()
1101 
 
1102 
                cursor = conn.cursor()
1103 
                cursor.execute(datesql)
1104 
                result = cursor.fetchall()
1105 
 
1106 
                currentList=[]
1107 
                contactableData=0
1108 
                nonContactableData=0
1109 
                if cursor.rowcount ==0:
1110 
                    agentId+=1
1111 
                    continue
1112 
                else:
15402 manas 1113 
 
15394 manas 1114 
                    for r in result:
1115 
                        row = onBoardingDispositionMap.get(r[0])+26
1116 
                        if onBoardingDispositionMap.get(r[0]) == 1 or onBoardingDispositionMap.get(r[0]) == 2 or onBoardingDispositionMap.get(r[0]) == 3 or followUpDispositionMap.get(r[0]) == 4:
1117 
                            nonContactableData+=int(r[1])
1118 
                        else:
1119 
                            contactableData+=r[1]
1120 
                        currentList.append(str(onBoardingDispositionMap.get(r[0])+1))
1121 
                        column = agentId
15402 manas 1122 
                        worksheet.write(row, columnId, r[1],center_alignment)
15394 manas 1123 
                    remainingList = list(set(onBoardingList) - set(currentList))
1124 
 
1125 
                    for i,val in enumerate(remainingList):
1126 
                        row = int(val)+25
1127 
                        column = agentId
15402 manas 1128 
                        worksheet.write(row, columnId, 0,center_alignment)
15394 manas 1129 
                    totalDialedOut = contactableData+nonContactableData
15402 manas 1130 
                    worksheet.write(25+6,columnId,round((contactableData/float(totalDialedOut))*100,2),center_alignment)
1131 
                    worksheet.write(25+7,columnId,round((nonContactableData/float(totalDialedOut))*100,2),center_alignment)
1132 
                    worksheet.write(25+8,columnId,totalDialedOut,center_alignment)
15394 manas 1133 
                    conn.close()
1134 
 
1135 
                    name_query=AGENT_NAME_QUERY %(agentId)
1136 
                    conn = getDbConnection()
1137 
                    column=agentId
1138 
                    cursor = conn.cursor()
1139 
                    cursor.execute(name_query)
1140 
                    result = cursor.fetchall()
1141 
                    for r in result:
1142 
                        worksheet.write(25,columnId,r,style)
1143 
                    conn.close()
1144 
 
1145 
 
15402 manas 1146 
                    name_query=AGENT_ONBOARDING_QUERY_LOGIN_TIME %(agentId)
15394 manas 1147 
                    conn = getDbConnection()
1148 
                    column=agentId
1149 
                    cursor = conn.cursor()
1150 
                    cursor.execute(name_query)
1151 
                    result = cursor.fetchall()
1152 
                    loginTime=0
1153 
                    for r in result:
1154 
                        loginTime+=r[0].seconds
1155 
 
1156 
                    hours=loginTime/3600
1157 
                    minutesLeft=(loginTime%3600)/60
15402 manas 1158 
                    worksheet.write(25+9,columnId,str(hours)+':'+str(minutesLeft),center_alignment)
15394 manas 1159 
                    conn.close()
1160 
 
15402 manas 1161 
                    name_query=AGENT_ONBOARDING_QUERY_DURATION %(agentId)
15394 manas 1162 
                    conn = getDbConnection()
1163 
                    column=agentId
1164 
                    cursor = conn.cursor()
1165 
                    cursor.execute(name_query)
1166 
                    result = cursor.fetchall()
1167 
                    loginTime=0
1168 
                    for r in result:
1169 
                        loginTime+=r[0]
1170 
                    hours=loginTime/3600
1171 
                    minutesLeft=(loginTime%3600)/60
15402 manas 1172 
                    worksheet.write(25+10,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 1173 
                    conn.close()
1174 
 
15402 manas 1175 
                    name_query=AGENT_ONBOARDING_QUERY_AHT %(agentId)
1176 
                    conn = getDbConnection()
1177 
                    column=agentId
1178 
                    cursor = conn.cursor()
1179 
                    cursor.execute(name_query)
1180 
                    result = cursor.fetchall()
1181 
                    loginTime=0
1182 
                    for r in result:
1183 
                        loginTime+=r[0]
1184 
                    hours=loginTime/3600
1185 
                    minutesLeft=(loginTime%3600)/60
1186 
                    worksheet.write(25+11,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1187 
                    conn.close()
1188 
 
1189 
                    name_query=AGENT_ONBOARDING_QUERY_AIT %(agentId)
1190 
                    conn = getDbConnection()
1191 
                    column=agentId
1192 
                    cursor = conn.cursor()
1193 
                    cursor.execute(name_query)
1194 
                    result = cursor.fetchall()
1195 
                    loginTime=0
1196 
                    for r in result:
1197 
                        loginTime+=r[0]
1198 
                    hours=loginTime/3600
1199 
                    minutesLeft=(loginTime%3600)/60
1200 
                    worksheet.write(25+12,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1201 
                    conn.close()
1202 
 
15394 manas 1203 
                agentId+=1
1204 
                columnId+=1
1205 
    workbook.save(TMP_FILE)
1206 
 
1207 
 
1208 
 
1209 
def main():
1210 
    generateFreshCallingReport()
1211 
    generateAgentWiseFreshCallingReport()
1212 
    generateFollowUpCallingReport()
1213 
    generateAgentWiseFollowupCallingReport()
1214 
    generateOnBoardingCallingReport()
1215 
    generateAgentWiseOnboardingCallingReport()
15505 manas 1216 
    #sendmail(["manas.kapoor@shop2020.in","amit.sirohi@shop2020.in","rajneesh.arora@saholic.com","ritesh.chauhan@shop2020.in", "shailesh.kumar@shop2020.in"], "", TMP_FILE, SUBJECT)
1217 
    sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
15402 manas 1218 
 
15394 manas 1219 
def sendmail(email, message, fileName, title):
1220 
    if email == "":
1221 
        return
1222 
    mailServer = smtplib.SMTP(SMTP_SERVER, SMTP_PORT)
1223 
    mailServer.ehlo()
1224 
    mailServer.starttls()
1225 
    mailServer.ehlo()
1226 
 
1227 
    # Create the container (outer) email message.
1228 
    msg = MIMEMultipart()
1229 
    msg['Subject'] = title
1230 
    msg.preamble = title
15441 manas 1231 
    message="Total Activations :" + str(TotalActivations)
1232 
    message1="Links Converted :" + str(Converted)
1233 
    message2="Total Agents Logged In :" + str(AgentsLoggedIn)
15442 manas 1234 
    html_msg = MIMEText(message+"<br>"+message1+"<br>"+message2, 'html')
15394 manas 1235 
    msg.attach(html_msg)
1236 
 
1237 
    fileMsg = MIMEBase('application', 'vnd.ms-excel')
1238 
    fileMsg.set_payload(file(TMP_FILE).read())
1239 
    encoders.encode_base64(fileMsg)
1240 
    fileMsg.add_header('Content-Disposition', 'attachment;filename=' + fileName)
1241 
    msg.attach(fileMsg)
15402 manas 1242 
 
15505 manas 1243 
    #MAILTO = ['manas.kapoor@saholic.com','amit.sirohi@shop2020.in','rajneesh.arora@saholic.com', 'ritesh.chauhan@shop2020.in', 'shailesh.kumar@shop2020.in']
1244 
    MAILTO = ['manas.kapoor@saholic.com']
15394 manas 1245 
    mailServer.login(SENDER, PASSWORD)
1246 
    mailServer.sendmail(PASSWORD, MAILTO, msg.as_string())
1247 
 
1248 
if __name__ == '__main__':
1249 
    main()