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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
46 
        <table >
47 
            <tr >
48 
                <td >
49 
                    #foreach($item in $action.getEscalationMatrix())
50 
                        #if($item.name().equals("ORDER_AND_PAYMENT_STATUS"))
51 
                            <input type="radio" name="escalate" value="$item.name()" checked />
52 
                        #else
53 
                            <input type="radio" name="escalate" value="$item.name()" />
54 
                        #end
55 
                        $item.name() ($item.getDescription()) <br />
56 
                    #end
57 
                </td>
58 
            </tr>
59 
            <tr >
60 
                <td >
61 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
62 
                </td>
63 
            </tr>
64 
            <tr >
65 
                <td >
66 
                    <input type="submit" value="Escalate"/>
67 
                </td>
68 
            </tr>
69 
        </table>
70 
    </form>
71 
</div>
3090 mandeep.dh 72 
<div id="bottom-infopane-upper">
73 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
74 
        <table>
75 
            <colgroup>
76 
                <col width="200px"/>
77 
                <col width="250px"/>
3106 mandeep.dh 78 
                <col width="120px"/>
3090 mandeep.dh 79 
                <col width="200px"/>
3106 mandeep.dh 80 
                <col width="300px"/>
3090 mandeep.dh 81 
            </colgroup>
3405 mandeep.dh 82 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 83 
            #set($user = $action.getUser())
84 
                <tr >
85 
                    <td >Customer Name: </td>
86 
                    <td >$user.getName()</td>
87 
                    <td ></td>
88 
                    <td >Customer Mobile No: </td>
3853 mandeep.dh 89 
                    <td >
90 
                        #if($user.isSetMobileNumber())
91 
                            $user.getMobileNumber()
92 
                        #else
93 
                            N/A
94 
                        #end
95 
                    </td>
3546 mandeep.dh 96 
                </tr>
3405 mandeep.dh 97 
            #else
98 
                <tr >
99 
                    <td >Customer Name: </td>
100 
                    <td >
101 
                        #if($ticket.isSetCustomerName())
102 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
103 
                        #else
104 
                            <input type="text" name="customerName"/>
105 
                        #end
106 
                    </td>
107 
                    <td ></td>
108 
                    <td >Customer Mobile No: </td>
109 
                    <td >
110 
                        #if($ticket.isSetCustomerMobileNumber())
111 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
112 
                        #else
113 
                            <input type="text" name="customerMobileNumber"/>
114 
                        #end
115 
                    </td>
116 
                </tr>
117 
            #end
3090 mandeep.dh 118 
            <tr >
3106 mandeep.dh 119 
                <td ><label>Description:</label></td>
3578 mandeep.dh 120 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 121 
            </tr>
122 
            <tr >
3090 mandeep.dh 123 
                <td ><label>Category:</label></td>
124 
                <td >
3106 mandeep.dh 125 
                <select name="category" class="width10">
126 
                    #foreach( $category in $action.getTicketCategories() )
127 
                        #if($category.name() == $ticket.getCategory().name())
128 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 129 
                        #else
3106 mandeep.dh 130 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 131 
                        #end
132 
                    #end
133 
                </select>
134 
                </td>
135 
                <td></td>
3106 mandeep.dh 136 
                <td ><label>Order Id:</label></td>
137 
                <td >
3168 mandeep.dh 138 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 139 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
140 
                                $ticket.getOrderId()
141 
                        </a>
3106 mandeep.dh 142 
                    #else
143 
                        N/A
144 
                    #end
145 
                </td>
3090 mandeep.dh 146 
            </tr>
147 
            <tr >
148 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 149 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 150 
                    <td >
3106 mandeep.dh 151 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 152 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 153 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 154 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
155 
                            #else
156 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
157 
                            #end
158 
                        #end
159 
                    </select>
160 
                    </td>
3405 mandeep.dh 161 
                #else
4020 mandeep.dh 162 
                    <td >
163 
                        <select name="assigneeEmailId" class="width10">
164 
                            #if ($ticket.isSetAssigneeId())
165 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
166 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
167 
                            #else
168 
                                <option value="" selected="selected">N/A</option>
169 
                            #end
170 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
171 
                        </select>
172 
                    </td>
3090 mandeep.dh 173 
                #end
174 
                <td ></td>
3106 mandeep.dh 175 
                <td ><label>Created by:</label></td>
176 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 177 
            </tr>
178 
            <tr >
179 
                <td ><label>Status:</label></td>
180 
                <td >
3106 mandeep.dh 181 
                <select name="status" class="width10">
182 
                    #foreach( $status in $action.getTicketStatuses() )
183 
                        #if($status.name() == $ticket.getStatus().name())
184 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 185 
                        #else
3106 mandeep.dh 186 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 187 
                        #end
188 
                    #end
189 
                </select>
190 
                </td>
191 
                <td ></td>
192 
                <td ><label>Priority:</label></td>
193 
                <td >
3106 mandeep.dh 194 
                <select name="priority" class="width10">
195 
                    #foreach( $priority in $action.getTicketPriorities() )
196 
                        #if($priority.name() == $ticket.getPriority().name())
197 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 198 
                        #else
3106 mandeep.dh 199 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 200 
                        #end
201 
                    #end
202 
                </select>
203 
                </td>
204 
            </tr>
205 
            <tr >
3106 mandeep.dh 206 
                <td ><label>Activity Type:</label></td>
207 
                <td colspan="4">
3339 mandeep.dh 208 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 209 
                    #foreach( $type in $action.getActivityTypes() )
210 
                        #if($type.name() == "OTHER")
211 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 212 
                        #else
3106 mandeep.dh 213 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 214 
                        #end
215 
                    #end
216 
                </select>
217 
                </td>
3106 mandeep.dh 218 
                </td>
3090 mandeep.dh 219 
            </tr>
220 
            <tr >
3106 mandeep.dh 221 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 222 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 223 
            </tr>
224 
            <tr >
3090 mandeep.dh 225 
                <td colspan="2"></td>
226 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 227 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 228 
            </tr>
229 
        </table>
230 
    </form>
231 
</div>
3578 mandeep.dh 232 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments()))
3546 mandeep.dh 233 
<h2 >Orders</h2>
234 
<div id="bottom-infopane-middle">
235 
    <table id="order-table" class="display">
236 
        <thead>
237 
            <tr>
238 
                <th>Order Id</th>
239 
                <th>Product</th>
240 
                <th>Created</th>
241 
                <th>Amount</th>
3853 mandeep.dh 242 
                <th>Mobile No</th>
3546 mandeep.dh 243 
                <th>Shipping Address</th>
4008 mandeep.dh 244 
                <th>Expected delivery</th>
3578 mandeep.dh 245 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
3546 mandeep.dh 246 
                <th></th>
247 
                <th></th>
4008 mandeep.dh 248 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
249 
                <th>Promised delivery</th>
250 
                <th>Delay reason</th>
3578 mandeep.dh 251 
                #end
3546 mandeep.dh 252 
            </tr>
253 
        </thead>
254 
        <tbody>
255 
            #foreach($order in $action.getOrders())
256 
            #set($orderId = $order.getId())
257 
            #set($trClass = "table-tr-odd")
258 
            #if($velocityCount % 2 == 0)
259 
                #set($trClass = "table-tr-even")
260 
            #end
261 
            <tr id="order-row-$orderId" class="$trClass">
262 
                <td>
263 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
264 
                        $orderId
265 
                    </a>
266 
                </td>
267 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
268 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
269 
                <td>$order.getTotal_amount()</td>
3853 mandeep.dh 270 
                <td>$order.getCustomer_mobilenumber()</td>
4008 mandeep.dh 271 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
272 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
3578 mandeep.dh 273 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
3546 mandeep.dh 274 
                <td ><input type="button" value="COD verified" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status"/> </td>
275 
                <td ><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCELED" class="update-order-status"/> </td>
4008 mandeep.dh 276 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
277 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
278 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
3578 mandeep.dh 279 
                #end
3546 mandeep.dh 280 
            </tr>
281 
            #end
282 
        </tbody>
283 
    </table>
284 
</div>
285 
#end
286 
<br />
3090 mandeep.dh 287 
<h2 >Activities</h2>
288 
<div id="bottom-infopane-lower">
3499 mandeep.dh 289 
    <table id="activity-table" class="display">
3090 mandeep.dh 290 
        <thead >
3106 mandeep.dh 291 
            <tr class="table-tr-header">
3090 mandeep.dh 292 
                <th >Activity Id</th>
3106 mandeep.dh 293 
                <th >Type</th>
3090 mandeep.dh 294 
                <th >Description</th>
3106 mandeep.dh 295 
                <th >Timestamp</th>
296 
                <th >Created by</th>
297 
                <th >Assignee</th>
3090 mandeep.dh 298 
                <th >Category</th>
299 
                <th >Status</th>
300 
                <th >Priority</th>
3106 mandeep.dh 301 
                <th >Ticket Description</th>
3405 mandeep.dh 302 
                <!--th >Customer Name</th>
303 
                <th >Customer Email Id</th>
304 
                <th >Customer Mobile No</th-->
3090 mandeep.dh 305 
            </tr>
306 
        </thead>
307 
        <tbody >
308 
        #foreach($activity in $action.getActivities())
3106 mandeep.dh 309 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
310 
            #set($trClass = "table-tr-odd")
311 
            #if($velocityCount % 2 == 0)
312 
                #set($trClass = "table-tr-even")
313 
            #end
314 
            <tr class="$trClass">
3499 mandeep.dh 315 
                <td class="truncated-text-for-activity-table">$activity.getId()</td>
316 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
317 
                <td class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
318 
                <td class="truncated-text-for-activity-table">$date</td>
319 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
3168 mandeep.dh 320 
                #if($activity.isSetTicketAssigneeId())
3499 mandeep.dh 321 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
3168 mandeep.dh 322 
                #else
3499 mandeep.dh 323 
                    <td class="truncated-text-for-activity-table">N/A</td>
3168 mandeep.dh 324 
                #end
3499 mandeep.dh 325 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
326 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
327 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
328 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
329 
                <!--td class="truncated-text-for-activity-table">
3405 mandeep.dh 330 
                #if($activity.getCustomerName())
331 
                    $activity.getCustomerName()
332 
                #else
333 
                    N/A
334 
                #end
335 
                </td>
3499 mandeep.dh 336 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 337 
                #if($activity.getCustomerEmailId())
338 
                    $activity.getCustomerEmailId()
339 
                #else
340 
                    N/A
341 
                #end
342 
                </td>
3499 mandeep.dh 343 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 344 
                #if($activity.getCustomerMobileNumber())
345 
                    $activity.getCustomerMobileNumber()
346 
                #else
347 
                    N/A
348 
                #end
3546 mandeep.dh 349 
                </td-->
3090 mandeep.dh 350 
            </tr>
351 
        #end
352 
        </tbody>
353 
    </table>
354 
</div>
3106 mandeep.dh 355 
</div>
356 
#end
3546 mandeep.dh 357 
</div>
3106 mandeep.dh 358 
<script >
3499 mandeep.dh 359 
$(document).ready(
360 
    function () {
361 
        $(".truncated-text-for-activity-table").truncate({
362 
            width : 65,
363 
            addtitle : true
364 
        });
3546 mandeep.dh 365 
 
366 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 367 
            width : 85,
3546 mandeep.dh 368 
            addtitle : true
369 
        });
3499 mandeep.dh 370 
    }
371 
);
3390 mandeep.dh 372 
</script>