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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getEmail())
21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
3090 mandeep.dh 44 
<div id="bottom-infopane-upper">
45 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
46 
        <table>
47 
            <colgroup>
48 
                <col width="200px"/>
49 
                <col width="250px"/>
3106 mandeep.dh 50 
                <col width="120px"/>
3090 mandeep.dh 51 
                <col width="200px"/>
3106 mandeep.dh 52 
                <col width="300px"/>
3090 mandeep.dh 53 
            </colgroup>
3405 mandeep.dh 54 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 55 
            #set($user = $action.getUser())
56 
                <tr >
57 
                    <td >Customer Name: </td>
58 
                    <td >$user.getName()</td>
59 
                    <td ></td>
60 
                    <td >Customer Mobile No: </td>
3853 mandeep.dh 61 
                    <td >
62 
                        #if($user.isSetMobileNumber())
63 
                            $user.getMobileNumber()
64 
                        #else
65 
                            N/A
66 
                        #end
67 
                    </td>
3546 mandeep.dh 68 
                </tr>
3405 mandeep.dh 69 
            #else
70 
                <tr >
71 
                    <td >Customer Name: </td>
72 
                    <td >
73 
                        #if($ticket.isSetCustomerName())
74 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
75 
                        #else
76 
                            <input type="text" name="customerName"/>
77 
                        #end
78 
                    </td>
79 
                    <td ></td>
80 
                    <td >Customer Mobile No: </td>
81 
                    <td >
82 
                        #if($ticket.isSetCustomerMobileNumber())
83 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
84 
                        #else
85 
                            <input type="text" name="customerMobileNumber"/>
86 
                        #end
87 
                    </td>
88 
                </tr>
89 
            #end
3090 mandeep.dh 90 
            <tr >
3106 mandeep.dh 91 
                <td ><label>Description:</label></td>
3578 mandeep.dh 92 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 93 
            </tr>
94 
            <tr >
3090 mandeep.dh 95 
                <td ><label>Category:</label></td>
96 
                <td >
3106 mandeep.dh 97 
                <select name="category" class="width10">
98 
                    #foreach( $category in $action.getTicketCategories() )
99 
                        #if($category.name() == $ticket.getCategory().name())
100 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 101 
                        #else
3106 mandeep.dh 102 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 103 
                        #end
104 
                    #end
105 
                </select>
106 
                </td>
107 
                <td></td>
3106 mandeep.dh 108 
                <td ><label>Order Id:</label></td>
109 
                <td >
3168 mandeep.dh 110 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 111 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
112 
                                $ticket.getOrderId()
113 
                        </a>
3106 mandeep.dh 114 
                    #else
115 
                        N/A
116 
                    #end
117 
                </td>
3090 mandeep.dh 118 
            </tr>
119 
            <tr >
120 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 121 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 122 
                    <td >
3106 mandeep.dh 123 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 124 
                        #foreach( $agent in $action.getAllAgents() )
3106 mandeep.dh 125 
                            #if($agent.getId() == $ticket.getAssigneeId())
3090 mandeep.dh 126 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
127 
                            #else
128 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
129 
                            #end
130 
                        #end
131 
                    </select>
132 
                    </td>
3405 mandeep.dh 133 
                #else
134 
                    #if ($ticket.isSetAssigneeId())
135 
                        #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
136 
                        <td >$assigneeEmailId
137 
                            <input type="hidden" name="assigneeEmailId" value="$assigneeEmailId"/>
138 
                        </td>
139 
                    #else
140 
                        <td >N/A
141 
                            <input type="hidden" name="assigneeEmailId" value=""/>
142 
                        </td>
143 
                    #end
3090 mandeep.dh 144 
                #end
145 
                <td ></td>
3106 mandeep.dh 146 
                <td ><label>Created by:</label></td>
147 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 148 
            </tr>
149 
            <tr >
150 
                <td ><label>Status:</label></td>
151 
                <td >
3106 mandeep.dh 152 
                <select name="status" class="width10">
153 
                    #foreach( $status in $action.getTicketStatuses() )
154 
                        #if($status.name() == $ticket.getStatus().name())
155 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 156 
                        #else
3106 mandeep.dh 157 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 158 
                        #end
159 
                    #end
160 
                </select>
161 
                </td>
162 
                <td ></td>
163 
                <td ><label>Priority:</label></td>
164 
                <td >
3106 mandeep.dh 165 
                <select name="priority" class="width10">
166 
                    #foreach( $priority in $action.getTicketPriorities() )
167 
                        #if($priority.name() == $ticket.getPriority().name())
168 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 169 
                        #else
3106 mandeep.dh 170 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 171 
                        #end
172 
                    #end
173 
                </select>
174 
                </td>
175 
            </tr>
176 
            <tr >
3106 mandeep.dh 177 
                <td ><label>Activity Type:</label></td>
178 
                <td colspan="4">
3339 mandeep.dh 179 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 180 
                    #foreach( $type in $action.getActivityTypes() )
181 
                        #if($type.name() == "OTHER")
182 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 183 
                        #else
3106 mandeep.dh 184 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 185 
                        #end
186 
                    #end
187 
                </select>
188 
                </td>
3106 mandeep.dh 189 
                </td>
3090 mandeep.dh 190 
            </tr>
191 
            <tr >
3106 mandeep.dh 192 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 193 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 194 
            </tr>
195 
            <tr >
3090 mandeep.dh 196 
                <td colspan="2"></td>
197 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 198 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 199 
            </tr>
200 
        </table>
201 
    </form>
202 
</div>
3578 mandeep.dh 203 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments()))
3546 mandeep.dh 204 
<h2 >Orders</h2>
205 
<div id="bottom-infopane-middle">
206 
    <table id="order-table" class="display">
207 
        <thead>
208 
            <tr>
209 
                <th>Order Id</th>
210 
                <th>Product</th>
211 
                <th>Created</th>
212 
                <th>Amount</th>
3853 mandeep.dh 213 
                <th>Mobile No</th>
3546 mandeep.dh 214 
                <th>Shipping Address</th>
3578 mandeep.dh 215 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
3711 mandeep.dh 216 
                <th>Expected delivery</th>
3546 mandeep.dh 217 
                <th></th>
218 
                <th></th>
3578 mandeep.dh 219 
                #end
3546 mandeep.dh 220 
            </tr>
221 
        </thead>
222 
        <tbody>
223 
            #foreach($order in $action.getOrders())
224 
            #set($orderId = $order.getId())
225 
            #set($trClass = "table-tr-odd")
226 
            #if($velocityCount % 2 == 0)
227 
                #set($trClass = "table-tr-even")
228 
            #end
229 
            <tr id="order-row-$orderId" class="$trClass">
230 
                <td>
231 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
232 
                        $orderId
233 
                    </a>
234 
                </td>
235 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
236 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
237 
                <td>$order.getTotal_amount()</td>
3853 mandeep.dh 238 
                <td>$order.getCustomer_mobilenumber()</td>
3546 mandeep.dh 239 
                <td class="truncated-text-for-order-table" title="$action.getAddress($order)">$order.getCustomer_city()</td>
3578 mandeep.dh 240 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
3711 mandeep.dh 241 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
3546 mandeep.dh 242 
                <td ><input type="button" value="COD verified" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status"/> </td>
243 
                <td ><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCELED" class="update-order-status"/> </td>
3578 mandeep.dh 244 
                #end
3546 mandeep.dh 245 
            </tr>
246 
            #end
247 
        </tbody>
248 
    </table>
249 
</div>
250 
#end
251 
<br />
3090 mandeep.dh 252 
<h2 >Activities</h2>
253 
<div id="bottom-infopane-lower">
3499 mandeep.dh 254 
    <table id="activity-table" class="display">
3090 mandeep.dh 255 
        <thead >
3106 mandeep.dh 256 
            <tr class="table-tr-header">
3090 mandeep.dh 257 
                <th >Activity Id</th>
3106 mandeep.dh 258 
                <th >Type</th>
3090 mandeep.dh 259 
                <th >Description</th>
3106 mandeep.dh 260 
                <th >Timestamp</th>
261 
                <th >Created by</th>
262 
                <th >Assignee</th>
3090 mandeep.dh 263 
                <th >Category</th>
264 
                <th >Status</th>
265 
                <th >Priority</th>
3106 mandeep.dh 266 
                <th >Ticket Description</th>
3405 mandeep.dh 267 
                <!--th >Customer Name</th>
268 
                <th >Customer Email Id</th>
269 
                <th >Customer Mobile No</th-->
3090 mandeep.dh 270 
            </tr>
271 
        </thead>
272 
        <tbody >
273 
        #foreach($activity in $action.getActivities())
3106 mandeep.dh 274 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
275 
            #set($trClass = "table-tr-odd")
276 
            #if($velocityCount % 2 == 0)
277 
                #set($trClass = "table-tr-even")
278 
            #end
279 
            <tr class="$trClass">
3499 mandeep.dh 280 
                <td class="truncated-text-for-activity-table">$activity.getId()</td>
281 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
282 
                <td class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
283 
                <td class="truncated-text-for-activity-table">$date</td>
284 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
3168 mandeep.dh 285 
                #if($activity.isSetTicketAssigneeId())
3499 mandeep.dh 286 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
3168 mandeep.dh 287 
                #else
3499 mandeep.dh 288 
                    <td class="truncated-text-for-activity-table">N/A</td>
3168 mandeep.dh 289 
                #end
3499 mandeep.dh 290 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
291 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
292 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
293 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
294 
                <!--td class="truncated-text-for-activity-table">
3405 mandeep.dh 295 
                #if($activity.getCustomerName())
296 
                    $activity.getCustomerName()
297 
                #else
298 
                    N/A
299 
                #end
300 
                </td>
3499 mandeep.dh 301 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 302 
                #if($activity.getCustomerEmailId())
303 
                    $activity.getCustomerEmailId()
304 
                #else
305 
                    N/A
306 
                #end
307 
                </td>
3499 mandeep.dh 308 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 309 
                #if($activity.getCustomerMobileNumber())
310 
                    $activity.getCustomerMobileNumber()
311 
                #else
312 
                    N/A
313 
                #end
3546 mandeep.dh 314 
                </td-->
3090 mandeep.dh 315 
            </tr>
316 
        #end
317 
        </tbody>
318 
    </table>
319 
</div>
3106 mandeep.dh 320 
</div>
321 
#end
3546 mandeep.dh 322 
</div>
3106 mandeep.dh 323 
<script >
3499 mandeep.dh 324 
$(document).ready(
325 
    function () {
326 
        $(".truncated-text-for-activity-table").truncate({
327 
            width : 65,
328 
            addtitle : true
329 
        });
3546 mandeep.dh 330 
 
331 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 332 
            width : 85,
3546 mandeep.dh 333 
            addtitle : true
334 
        });
3499 mandeep.dh 335 
    }
336 
);
3390 mandeep.dh 337 
</script>