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Rev Author Line No. Line
3106 mandeep.dh 1 
#set($messages = $action.getActionErrors())
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#if($messages && $messages.size() != 0)
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    #foreach($message in $messages)
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        $message <br/>
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    #end
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#else
3090 mandeep.dh 7 
#set($ticket = $action.getTicket())
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#set($ticketId = $ticket.getId())
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<div >
3397 mandeep.dh 10 
<div id="mail-div" class="hidden">
3206 mandeep.dh 11 
    <form id="mail-form">
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        <table >
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            <colgroup >
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                <col width="10%"/>
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                <col width="90%"/>
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            </colgroup>
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            <tbody >
3405 mandeep.dh 18 
                #if($ticket.isSetCustomerId())
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                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getEmail())
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                #else
3422 mandeep.dh 21 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 22 
                #end
3206 mandeep.dh 23 
                <tr >
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                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 25 
                    <td >$customerEmailId</td>
3206 mandeep.dh 26 
                </tr>
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                <tr >
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                    <td ><span >Subject:</span></td>
3519 mandeep.dh 29 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 30 
                </tr>
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                <tr >
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                    <td ><span >Body:</span></td>
3519 mandeep.dh 33 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 34 
                </tr>
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                <tr >
3405 mandeep.dh 36 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 37 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
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                </tr>
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            </tbody>
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        </table>
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    </form>
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</div>
3090 mandeep.dh 43 
<div id="bottom-infopane-upper">
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    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
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        <table>
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            <colgroup>
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                <col width="200px"/>
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                <col width="250px"/>
3106 mandeep.dh 49 
                <col width="120px"/>
3090 mandeep.dh 50 
                <col width="200px"/>
3106 mandeep.dh 51 
                <col width="300px"/>
3090 mandeep.dh 52 
            </colgroup>
3405 mandeep.dh 53 
            #if($ticket.isSetCustomerId())
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            #else
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                <tr >
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                    <td >Customer Name: </td>
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                    <td >
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                        #if($ticket.isSetCustomerName())
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                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
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                        #else
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                            <input type="text" name="customerName"/>
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                        #end
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                    </td>
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                    <td ></td>
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                    <td >Customer Mobile No: </td>
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                    <td >
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                        #if($ticket.isSetCustomerMobileNumber())
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                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
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                        #else
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                            <input type="text" name="customerMobileNumber"/>
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                        #end
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                    </td>
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                </tr>
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            #end
3090 mandeep.dh 75 
            <tr >
3106 mandeep.dh 76 
                <td ><label>Description:</label></td>
3405 mandeep.dh 77 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="2" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 78 
            </tr>
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            <tr >
3090 mandeep.dh 80 
                <td ><label>Category:</label></td>
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                <td >
3106 mandeep.dh 82 
                <select name="category" class="width10">
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                    #foreach( $category in $action.getTicketCategories() )
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                        #if($category.name() == $ticket.getCategory().name())
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                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 86 
                        #else
3106 mandeep.dh 87 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 88 
                        #end
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                    #end
90 
                </select>
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                </td>
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                <td></td>
3106 mandeep.dh 93 
                <td ><label>Order Id:</label></td>
94 
                <td >
3168 mandeep.dh 95 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 96 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
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                            <span class="truncated-text">
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                                $ticket.getOrderId()
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                            </span>
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                        </a>
3106 mandeep.dh 101 
                    #else
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                        N/A
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                    #end
104 
                </td>
3090 mandeep.dh 105 
            </tr>
106 
            <tr >
107 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 108 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 109 
                    <td >
3106 mandeep.dh 110 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 111 
                        #foreach( $agent in $action.getAllAgents() )
3106 mandeep.dh 112 
                            #if($agent.getId() == $ticket.getAssigneeId())
3090 mandeep.dh 113 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
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                            #else
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                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
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                            #end
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                        #end
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                    </select>
119 
                    </td>
3405 mandeep.dh 120 
                #else
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                    #if ($ticket.isSetAssigneeId())
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                        #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
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                        <td >$assigneeEmailId
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                            <input type="hidden" name="assigneeEmailId" value="$assigneeEmailId"/>
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                        </td>
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                    #else
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                        <td >N/A
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                            <input type="hidden" name="assigneeEmailId" value=""/>
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                        </td>
130 
                    #end
3090 mandeep.dh 131 
                #end
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                <td ></td>
3106 mandeep.dh 133 
                <td ><label>Created by:</label></td>
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                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 135 
            </tr>
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            <tr >
137 
                <td ><label>Status:</label></td>
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                <td >
3106 mandeep.dh 139 
                <select name="status" class="width10">
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                    #foreach( $status in $action.getTicketStatuses() )
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                        #if($status.name() == $ticket.getStatus().name())
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                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 143 
                        #else
3106 mandeep.dh 144 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 145 
                        #end
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                    #end
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                </select>
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                </td>
149 
                <td ></td>
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                <td ><label>Priority:</label></td>
151 
                <td >
3106 mandeep.dh 152 
                <select name="priority" class="width10">
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                    #foreach( $priority in $action.getTicketPriorities() )
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                        #if($priority.name() == $ticket.getPriority().name())
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                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 156 
                        #else
3106 mandeep.dh 157 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 158 
                        #end
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                    #end
160 
                </select>
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                </td>
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            </tr>
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            <tr >
3106 mandeep.dh 164 
                <td ><label>Activity Type:</label></td>
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                <td colspan="4">
3339 mandeep.dh 166 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 167 
                    #foreach( $type in $action.getActivityTypes() )
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                        #if($type.name() == "OTHER")
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                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 170 
                        #else
3106 mandeep.dh 171 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 172 
                        #end
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                    #end
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                </select>
175 
                </td>
3106 mandeep.dh 176 
                </td>
3090 mandeep.dh 177 
            </tr>
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            <tr >
3106 mandeep.dh 179 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 180 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 181 
            </tr>
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            <tr >
3090 mandeep.dh 183 
                <td colspan="2"></td>
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                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 185 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 186 
            </tr>
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        </table>
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    </form>
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</div>
190 
<h2 >Activities</h2>
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<div id="bottom-infopane-lower">
3499 mandeep.dh 192 
    <table id="activity-table" class="display">
3090 mandeep.dh 193 
        <thead >
3106 mandeep.dh 194 
            <tr class="table-tr-header">
3090 mandeep.dh 195 
                <th >Activity Id</th>
3106 mandeep.dh 196 
                <th >Type</th>
3090 mandeep.dh 197 
                <th >Description</th>
3106 mandeep.dh 198 
                <th >Timestamp</th>
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                <th >Created by</th>
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                <th >Assignee</th>
3090 mandeep.dh 201 
                <th >Category</th>
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                <th >Status</th>
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                <th >Priority</th>
3106 mandeep.dh 204 
                <th >Ticket Description</th>
3405 mandeep.dh 205 
                <!--th >Customer Name</th>
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                <th >Customer Email Id</th>
207 
                <th >Customer Mobile No</th-->
3090 mandeep.dh 208 
            </tr>
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        </thead>
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        <tbody >
211 
        #foreach($activity in $action.getActivities())
3106 mandeep.dh 212 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
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            #set($trClass = "table-tr-odd")
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            #if($velocityCount % 2 == 0)
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                #set($trClass = "table-tr-even")
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            #end
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            <tr class="$trClass">
3499 mandeep.dh 218 
                <td class="truncated-text-for-activity-table">$activity.getId()</td>
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                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
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                <td class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
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                <td class="truncated-text-for-activity-table">$date</td>
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                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
3168 mandeep.dh 223 
                #if($activity.isSetTicketAssigneeId())
3499 mandeep.dh 224 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
3168 mandeep.dh 225 
                #else
3499 mandeep.dh 226 
                    <td class="truncated-text-for-activity-table">N/A</td>
3168 mandeep.dh 227 
                #end
3499 mandeep.dh 228 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
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                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
230 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
231 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
232 
                <!--td class="truncated-text-for-activity-table">
3405 mandeep.dh 233 
                #if($activity.getCustomerName())
234 
                    $activity.getCustomerName()
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                #else
236 
                    N/A
237 
                #end
238 
                </td>
3499 mandeep.dh 239 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 240 
                #if($activity.getCustomerEmailId())
241 
                    $activity.getCustomerEmailId()
242 
                #else
243 
                    N/A
244 
                #end
245 
                </td>
3499 mandeep.dh 246 
                <td class="truncated-text-for-activity-table">
3405 mandeep.dh 247 
                #if($activity.getCustomerMobileNumber())
248 
                    $activity.getCustomerMobileNumber()
249 
                #else
250 
                    N/A
251 
                #end
252 
                </td-->
3090 mandeep.dh 253 
            </tr>
254 
        #end
255 
        </tbody>
256 
    </table>
257 
</div>
3106 mandeep.dh 258 
</div>
259 
#end
260 
<script >
3499 mandeep.dh 261 
$(document).ready(
262 
    function () {
263 
        $(".truncated-text-for-activity-table").truncate({
264 
            width : 65,
265 
            addtitle : true
266 
        });
267 
    }
268 
);
3390 mandeep.dh 269 
</script>