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3106 mandeep.dh 1 
#set($messages = $action.getActionErrors())
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#if($messages && $messages.size() != 0)
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    #foreach($message in $messages)
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        $message <br/>
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    #end
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#else
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#set($ticket = $action.getTicket())
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#set($ticketId = $ticket.getId())
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<div >
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<div id="bottom-infopane-upper">
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    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
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        <table>
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            <colgroup>
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                <col width="200px"/>
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                <col width="250px"/>
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                <col width="120px"/>
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                <col width="200px"/>
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                <col width="300px"/>
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            </colgroup>
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            <tr >
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                <td ><label>Description:</label></td>
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                <td colspan="4"><textarea id="description"  class="required" name="description" rows="2" cols="75">$ticket.getDescription()</textarea></td>
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            </tr>
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            <tr >
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                <td ><label>Category:</label></td>
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                <td >
3106 mandeep.dh 27 
                <select name="category" class="width10">
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                    #foreach( $category in $action.getTicketCategories() )
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                        #if($category.name() == $ticket.getCategory().name())
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                            <option value="$category.name()" selected="selected">$category.name()</option>
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                        #else
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                            <option value="$category.name()">$category.name()</option>
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                        #end
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                    #end
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                </select>
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                </td>
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                <td></td>
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                <td ><label>Order Id:</label></td>
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                <td >
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                    #if($ticket.getOrderId() != 0)
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                        $ticket.getOrderId()
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                    #else
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                        N/A
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                    #end
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                </td>
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            </tr>
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            <tr >
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                <td ><label>Assignee:</label></td>
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                #if($action.getLoggerRole().equals("Agent"))
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                    #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
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                    <td >$assigneeEmailId
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                        <input type="hidden" name="assigneeEmailId" value="$assigneeEmailId"/>
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                    </td>
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                #else
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                    <td >
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                    <select name="assigneeEmailId" class="width10">
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                        #foreach( $agent in $action.getAllAgents() )
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                            #if($agent.getId() == $ticket.getAssigneeId())
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                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
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                            #else
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                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
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                            #end
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                        #end
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                    </select>
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                    </td>
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                #end
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                <td ></td>
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                <td ><label>Created by:</label></td>
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                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
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            </tr>
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            <tr >
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                <td ><label>Status:</label></td>
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                <td >
3106 mandeep.dh 74 
                <select name="status" class="width10">
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                    #foreach( $status in $action.getTicketStatuses() )
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                        #if($status.name() == $ticket.getStatus().name())
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                            <option value="$status.name()" selected="selected">$status.name()</option>
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                        #else
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                            <option value="$status.name()">$status.name()</option>
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                        #end
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                    #end
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                </select>
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                </td>
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                <td ></td>
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                <td ><label>Priority:</label></td>
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                <td >
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                <select name="priority" class="width10">
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                    #foreach( $priority in $action.getTicketPriorities() )
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                        #if($priority.name() == $ticket.getPriority().name())
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                            <option value="$priority.name()" selected="selected">$priority.name()</option>
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                        #else
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                            <option value="$priority.name()">$priority.name()</option>
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                        #end
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                    #end
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                </select>
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                </td>
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            </tr>
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            <tr >
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                <td ><label>Activity Type:</label></td>
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                <td colspan="4">
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                <select name="activityType" class="width10">
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                    #foreach( $type in $action.getActivityTypes() )
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                        #if($type.name() == "OTHER")
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                            <option value="$type.name()" selected="selected">$type.name()</option>
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                        #else
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                            <option value="$type.name()">$type.name()</option>
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                        #end
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                    #end
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                </select>
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                </td>
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                </td>
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            </tr>
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            <tr >
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                <td ><label>Activity description:</label></td>
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                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="75"></textarea></td>
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            </tr>
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            <tr >
3090 mandeep.dh 118 
                <td colspan="2"></td>
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                <td colspan="2"><input type="submit" value="Save" /></td>
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                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
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            </tr>
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        </table>
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    </form>
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    <br />
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</div>
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<h2 >Activities</h2>
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<div id="bottom-infopane-lower">
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    <table id="activity-table">
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        <thead >
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            <tr class="table-tr-header">
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                <th >Activity Id</th>
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                <th >Type</th>
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                <th >Description</th>
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                <th >Timestamp</th>
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                <th >Created by</th>
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                <th >Assignee</th>
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                <th >Category</th>
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                <th >Status</th>
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                <th >Priority</th>
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                <th >Ticket Description</th>
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            </tr>
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        </thead>
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        <tbody >
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        #foreach($activity in $action.getActivities())
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            #set($date = $action.convertDate($activity.getCreationTimestamp()))
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            #set($trClass = "table-tr-odd")
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            #if($velocityCount % 2 == 0)
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                #set($trClass = "table-tr-even")
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            #end
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            <tr class="$trClass">
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                <td class="truncated-text">$activity.getId()</td>
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                <td class="truncated-text">$activity.getType().name()</td>
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                <td class="truncated-text">$activity.getDescription()</td>
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                <td class="truncated-text">$date</td>
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                <td class="truncated-text">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
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                <td class="truncated-text">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
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                <td class="truncated-text">$activity.getTicketCategory().name()</td>
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                <td class="truncated-text">$activity.getTicketStatus().name()</td>
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                <td class="truncated-text">$activity.getTicketPriority().name()</td>
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                <td class="truncated-text">$activity.getTicketDescription()</td>
3090 mandeep.dh 161 
            </tr>
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        #end
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        </tbody>
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    </table>
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</div>
3106 mandeep.dh 166 
</div>
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#end
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<script >
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$(document).ready(function() {
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    $(".truncated-text").truncate({width: 88, addtitle: true});
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});
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</script>