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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
16244 manish.sha 47 
			#if($action.isSaholicAndProfitMandiAllowed())
48 
                #foreach($item in $action.getEscalationMatrix())
49 
                    #if($velocityCount % 2 != 0)
50 
                        <tr >
51 
                    #end
52 
                    <td>
53 
                    #if($item.name().equals("SHIPPING_AND_DELIVERY"))
54 
                        <input type="radio" name="escalate" value="$item.name()" checked />
55 
                    #else
56 
                        <input type="radio" name="escalate" value="$item.name()" />
57 
                    #end
58 
                    <label title="$item.getDescription()">$item.name()</label>
59 
                    </td>
60 
                    #if($velocityCount % 2 == 0)
61 
                        </ tr>
62 
                    #end
63 
				#end
64 
				#foreach($item in $action.getPMEscalationMatrix())
65 
                    #if($velocityCount % 2 != 0)
66 
                        <tr >
67 
                    #end
68 
                    <td>
69 
                        <input type="radio" name="escalate" value="$item.name()" />
70 
                    <label title="$item.getDescription()">$item.name()</label>
71 
                    </td>
72 
                    #if($velocityCount % 2 == 0)
73 
                        </ tr>
74 
                    #end
75 
    			#end
76 
			#elseif($action.isProfitMandiAgent())
77 
				#foreach($item in $action.getPMEscalationMatrix())
78 
                    #if($velocityCount % 2 != 0)
79 
                        <tr >
80 
                    #end
81 
                    <td>
82 
                    #if($item.name().equals("PM_CASH_BACK_INQUIRY"))
83 
                        <input type="radio" name="escalate" value="$item.name()" checked />
84 
                    #else
85 
                        <input type="radio" name="escalate" value="$item.name()" />
86 
                    #end
87 
                    <label title="$item.getDescription()">$item.name()</label>
88 
                    </td>
89 
                    #if($velocityCount % 2 == 0)
90 
                        </ tr>
91 
                    #end
92 
				#end
93 
			#else
94 
				 #foreach($item in $action.getEscalationMatrix())
95 
                    #if($velocityCount % 2 != 0)
96 
                        <tr >
97 
                    #end
98 
                    <td>
99 
                    #if($item.name().equals("SHIPPING_AND_DELIVERY"))
100 
                        <input type="radio" name="escalate" value="$item.name()" checked />
101 
                    #else
102 
                        <input type="radio" name="escalate" value="$item.name()" />
103 
                    #end
104 
                    <label title="$item.getDescription()">$item.name()</label>
105 
                    </td>
106 
                    #if($velocityCount % 2 == 0)
107 
                        </ tr>
108 
                    #end
109 
				#end
110 
			#end
4020 mandeep.dh 111 
            <tr >
4027 mandeep.dh 112 
                <td colspan="2">
4020 mandeep.dh 113 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
114 
                </td>
115 
            </tr>
116 
            <tr >
4027 mandeep.dh 117 
                <td colspan="2">
4020 mandeep.dh 118 
                    <input type="submit" value="Escalate"/>
119 
                </td>
120 
            </tr>
121 
        </table>
122 
    </form>
123 
</div>
4689 anupam.sin 124 
<div id="cancel-div" class="hidden">
125 
    <form id="cancel-form">
4241 anupam.sin 126 
        <table class="display">
127 
            #foreach($item in $action.getCODCancelMatrix())
128 
                #if($velocityCount % 2 != 0)
129 
                    <tr >
130 
                #end
131 
                <td>
132 
                #if($item.name().equals("INVALID_CONTACT_DETAILS"))
4681 amar.kumar 133 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" checked />
4241 anupam.sin 134 
                #else
4681 amar.kumar 135 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" />
4241 anupam.sin 136 
                #end
137 
                <label title="$item.getDescription()">$item.name()</label>
138 
                </td>
139 
                #if($velocityCount % 2 == 0)
140 
                    </ tr>
141 
                #end
142 
            #end
143 
            <tr >
4681 amar.kumar 144 
                <td id ="cancelReasonBox" colspan="2">
4689 anupam.sin 145 
                    <textarea name="body" rows="5" cols="80" id="cancel-body"></textarea>
4241 anupam.sin 146 
                </td>
147 
            </tr>
148 
            <tr >
149 
                <td colspan="2">
150 
                    <input type="submit" value="Cancel COD"/>
151 
                </td>
152 
            </tr>
153 
        </table>
154 
    </form>
155 
</div>
7645 anupam.sin 156 
<div id='store-return-auth' style='display:none;text-align:center;font-size: 15px;'>
157 
	<form id='store-return-form'>
158 
	Case closure : <input type="radio" checked='checked' name="closureType" value="reship">Reship</input>
159 
		           <input type="radio" name="closureType" value="refund">Refund</input>
160 
	<br>
161 
	<br>
162 
	Premises : <input type="radio" checked='checked' name="premises" value="store">Store</input>
163 
		       <input type="radio" name="premises" value="home">Customer premises</input>
164 
	<br><br>
165 
	<input id='auth-return-button' type='button' value='AUTHORIZE'>
166 
	</form>
167 
</div>
168 
<div id='store-doa-auth' style='display:none;text-align:center;font-size: 15px;'>
169 
	<form id='store-doa-form' action='/crm/tickets!authorizeDOA'>
170 
	Case closure : <input type="radio" checked='checked' name="closureType" value="reship">Reship</input>
171 
		           <input type="radio" name="closureType" value="refund">Refund</input>
172 
	<br>
173 
	<br>
174 
	Premises : <input type="radio" checked='checked' name="premises" value="store">Store</input>
175 
		       <input type="radio" name="premises" value="home">Customer premises</input>
176 
	<br><br>
177 
	<input id='auth-doa-button' type='button' value='AUTHORIZE'>
178 
	</form>
179 
</div>
4267 anupam.sin 180 
#if($action.getPayments() && $action.canViewFlaggedPayments())
181 
<div id="payment-pane">
182 
	<br />
183 
    <label class="heading">Payments</label><br />
184 
    <table id="payment-table" class="display">
185 
        <thead>
186 
            <tr>
187 
                <th>Payment Id</th>
188 
                <th>Gateway Payment Id</th>
189 
                <th>Gateway Id</th>
190 
                <th>Amount</th>
191 
                <th></th>
192 
                <th></th>
193 
            </tr>
194 
        </thead>
195 
        <tbody>
196 
            #foreach($payment in $action.getPayments())
197 
            #set($paymentId = $payment.getPaymentId())
198 
            #set($trClass = "table-tr-odd")
199 
            #if($velocityCount % 2 == 0)
200 
                #set($trClass = "table-tr-even")
201 
            #end
202 
            <tr id="payment-row-$paymentId" class="$trClass">
203 
                <td>
204 
                        $paymentId
205 
                </td>
206 
				#if($payment.getGatewayPaymentId())
207 
                <td class="truncated-text-for-order-table">$payment.getGatewayPaymentId()</td>
208 
				#else
209 
				<td>N/A</td>
210 
				#end
211 
                <td class="truncated-text-for-order-table">$payment.getGatewayId()</td>
212 
                <td>$payment.getAmount()</td>
4438 anupam.sin 213 
                <td class="center-aligned"><input id="block-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Block Payment" class="CODButton"/> </td>
214 
                <td class="center-aligned"><input id="allow-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Allow Payment" class="CODButton"/> </td>
4267 anupam.sin 215 
            </tr>
216 
            #end
217 
        </tbody>
218 
    </table>
219 
</div>
220 
#end
18341 amit.gupta 221 
#if($action.canVerifyCOD())
222 
<div>
18344 amit.gupta 223 
	<label>Transactions</label>
18348 amit.gupta 224 
	<table id="tr-table" class="display">
18341 amit.gupta 225 
		<thead>
226 
			<tr>
227 
				<th>Tr Id</th>
228 
				<th>Total</th>
229 
				<th>Shipping</th>
230 
				<th>Address</th>
231 
				<th>Mobile</th>
18348 amit.gupta 232 
				<th>Trust Level</th>
18341 amit.gupta 233 
			</tr>
234 
		</thead>
235 
		<tbody>
18344 amit.gupta 236 
		#foreach($mapEntry in $action.getTransactions().entrySet())
18341 amit.gupta 237 
		<tr>
18348 amit.gupta 238 
			<td><a href="#" class="mk_transaction">$mapEntry.key</a></td>
18341 amit.gupta 239 
			<td>$action.getTransactionTotal().get($mapEntry.key)</td>
18353 amit.gupta 240 
			#set($shipping = $action.getTransactionShipping().get($mapEntry.key))
241 
			<td>#if($shipping==0)
242 
 
243 
				#else
244 
				<span style="color:red">$shipping</span>
18355 amit.gupta 245 
				#end
18353 amit.gupta 246 
			</td>
18341 amit.gupta 247 
			<td>$action.getAddress($mapEntry.value)</td>
248 
			<td>$mapEntry.value.getCustomer_mobilenumber()</td>
18356 amit.gupta 249 
			<td class="center-aligned">$action.getCustomerTrustLevel($mapEntry.value.getCustomer_id())</td>
18341 amit.gupta 250 
		</tr>
251 
		#end
252 
		</tbody>
253 
	</table>
254 
</div>
255 
#end
4490 anupam.sin 256 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments() || ($action.canViewDoaRequests())))
3090 mandeep.dh 257 
<div id="bottom-infopane-upper">
4142 mandeep.dh 258 
    <br />
259 
    <label class="heading">Orders</label><br />
4105 mandeep.dh 260 
    <table id="order-table" class="display">
261 
        <thead>
262 
            <tr>
263 
                <th>Order Id</th>
264 
                <th>Product</th>
18873 amit.gupta 265 
                <th>Qty</th>
4105 mandeep.dh 266 
                <th>Amount</th>
18341 amit.gupta 267 
                <th>Expected delivery</th>
268 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
269 
                #else
4105 mandeep.dh 270 
                <th>Mobile No</th>
271 
                <th>Shipping Address</th>
18341 amit.gupta 272 
                #end
5407 amar.kumar 273 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
18885 amit.gupta 274 
                <script type='text/javascript'>
18889 amit.gupta 275 
                	ordertype='codverification';
18885 amit.gupta 276 
                </script>
4105 mandeep.dh 277 
                <th></th>
278 
                <th></th>
18890 amit.gupta 279 
                <th></th>
5791 anupam.sin 280 
				#elseif($ticket.getCategory().name().equals("STORE_PICKUP"))
18885 amit.gupta 281 
                <script type='text/javascript'>
282 
                	ordertype='storepickup';
283 
                </script>
5791 anupam.sin 284 
				<th>Pickup Expiry</th>
285 
                <th></th>
286 
                <th></th>
18351 amit.gupta 287 
                <th>TransactionId</th>
5407 amar.kumar 288 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION") || $ticket.getCategory().name().equals("DOA_RECEIVED") || $ticket.getCategory().name().equals("RETURN_FORM"))
18885 amit.gupta 289 
				<script type='text/javascript'>
290 
                	ordertype='return';
291 
                </script>
5407 amar.kumar 292 
				<th></th>
293 
                <th></th>
4105 mandeep.dh 294 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
18885 amit.gupta 295 
                <script type='text/javascript'>
296 
                	ordertype='delayed';
297 
                </script>
4105 mandeep.dh 298 
                <th>Promised delivery</th>
299 
                <th>Delay reason</th>
300 
                #end
301 
            </tr>
302 
        </thead>
303 
        <tbody>
304 
            #foreach($order in $action.getOrders())
305 
            #set($orderId = $order.getId())
306 
            #set($trClass = "table-tr-odd")
307 
            #if($velocityCount % 2 == 0)
308 
                #set($trClass = "table-tr-even")
5890 anupam.sin 309 
			#end
310 
			#if($order.getPickupStoreId() != 0)
5912 anupam.sin 311 
				<tr id="order-row-$orderId" class="$trClass" style="color:red">
5890 anupam.sin 312 
			#else
313 
				<tr id="order-row-$orderId" class="$trClass">
314 
			#end
4105 mandeep.dh 315 
                <td>
316 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
317 
                        $orderId
318 
                    </a>
319 
                </td>
18344 amit.gupta 320 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
321 
                <td class="truncated-text" truncatedTextWidth="400">$action.getProductName($order.getLineitems().get(0))</td>
18625 amit.gupta 322 
                <td class="truncated-text" truncatedTextWidth="400">$order.getLineitems().get(0).getQuantity()</td>
18344 amit.gupta 323 
                <td>$order.getTotal_amount()</td>
324 
                <td class="truncated-text" truncatedTextWidth="250">$action.convertDate($order.getExpected_delivery_time())</td>
325 
                <td class="center-aligned"><input type="button" value="Verify COD" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status CODButton"/> </td>
326 
                <td class="center-aligned"><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="COD_VERIFICATION_FAILED" class="display-cancel-order-popup CODButton"/> </td>
327 
                #else
18873 amit.gupta 328 
                <td class="truncated-text" truncatedTextWidth="400">$action.getProductName($order.getLineitems().get(0))</td>
329 
                <td>$order.getLineitems().get(0).getQuantity()</td>
4105 mandeep.dh 330 
                <td>$order.getTotal_amount()</td>
18341 amit.gupta 331 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
4105 mandeep.dh 332 
                <td>$order.getCustomer_mobilenumber()</td>
333 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
18341 amit.gupta 334 
                #end
4105 mandeep.dh 335 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
18348 amit.gupta 336 
                <td>$order.getTransactionId()</td>
4277 anupam.sin 337 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION"))
4280 anupam.sin 338 
				<td class="center-aligned"><input type="button" value="Confirm" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCEL_REQUEST_CONFIRMED" class="update-order-status CODButton"/> </td>
339 
                <td class="center-aligned"><input type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" orderStatus="DENY_CANCEL_REQUEST" class="update-order-status CODButton"/> </td>
4490 anupam.sin 340 
				#elseif(($ticket.getCategory().name().equals("RETURN_FORM")) && ($action.canViewDoaRequests()))
7645 anupam.sin 341 
					#set($storeAuthId = "authorize-return")
342 
					#if($order.getSource() == 2)
343 
						#set($storeAuthId = "display-store-ret-auth-options")
344 
					#end
4490 anupam.sin 345 
				<td class="center-aligned"><input id="deny-return" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
7645 anupam.sin 346 
                <td class="center-aligned"><input id="$storeAuthId" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
4490 anupam.sin 347 
                #elseif(($ticket.getCategory().name().equals("DOA_RECEIVED")) && ($action.canViewDoaRequests()))
7645 anupam.sin 348 
					#set($storeAuthId = "authorize-doa")
349 
					#if($order.getSource() == 2)
350 
						#set($storeAuthId = "display-store-doa-auth-options")
351 
					#end
4490 anupam.sin 352 
				<td class="center-aligned"><input id="deny-doa" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
7645 anupam.sin 353 
                <td class="center-aligned"><input id="$storeAuthId" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
4490 anupam.sin 354 
				#elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
4105 mandeep.dh 355 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
356 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
5791 anupam.sin 357 
				#elseif($ticket.getCategory().name().equals("STORE_PICKUP"))
358 
				<td class="center-aligned truncated-text-for-order-table">$action.getPickupExpiryDate($orderId, $order.getDelivery_timestamp())</td>
5918 anupam.sin 359 
    				#if(!$ticket.getStatus().name().equals("CLOSED"))
360 
    				<td class="center-aligned" id="pickupExtensionContainer">
361 
    					<select id="pickupExtension" name="pickupExtension" class="pickupExtension" style="width:50px">
362 
                                <option value="0" selected="selected">0</option>
363 
                                <option value="1">1</option>
364 
    							<option value="2">2</option>
365 
    							<option value="3">3</option>
366 
    							<option value="4">4</option>
367 
    							<option value="5">5</option>
368 
    					</select>
369 
    				</td>
370 
    				<td class="center-aligned"><input type="button" value="Extend" ticketId="$ticketId" orderId="$orderId" class="extend-expiry CODButton"/> </td>
371 
					#else
372 
					<td></td>
373 
					<td></td>
374 
					#end
375 
 
4105 mandeep.dh 376 
                #end
377 
            </tr>
378 
            #end
379 
        </tbody>
380 
    </table>
381 
</div>
382 
#end
4142 mandeep.dh 383 
<div id="bottom-infopane-lower">
384 
    <br />
385 
    <br />
386 
    <label class="heading">Activities</label><br />
4241 anupam.sin 387 
	<a name=currentActivity></a>
4142 mandeep.dh 388 
    <table id="activity-table" class="display">
389 
        <thead >
390 
            <tr class="table-tr-header">
391 
                <th >Activity Id</th>
392 
                <th >Type</th>
393 
                <th >Description</th>
394 
                <th >Timestamp</th>
395 
                <th >Created by</th>
396 
                <th >Assignee</th>
397 
                <th >Category</th>
398 
                <th >Status</th>
399 
                <th >Priority</th>
400 
                <th >Ticket Description</th>
401 
                <!--th >Customer Name</th>
402 
                <th >Customer Email Id</th>
403 
                <th >Customer Mobile No</th-->
404 
            </tr>
405 
        </thead>
406 
        <tbody >
407 
        #foreach($activity in $action.getActivities())
408 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
409 
            #set($trClass = "table-tr-odd")
410 
            #if($velocityCount % 2 == 0)
411 
                #set($trClass = "table-tr-even")
412 
            #end
413 
            <tr class="$trClass">
4241 anupam.sin 414 
				<td>
5521 amar.kumar 415 
					<a alt="Show Activity Description" title="Show Activity Description" href="#currentActivity" activityId="$activity.getId()" isRead="$activity.isIsRead()"class="show-activity-description">
4241 anupam.sin 416 
                        $activity.getId()
417 
                    </a>
418 
				</td>
419 
                <!--<td class="truncated-text-for-activity-table">$activity.getId()</td>
420 
				-->
4142 mandeep.dh 421 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
4241 anupam.sin 422 
                <td id="activity-description" class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
4142 mandeep.dh 423 
                <td class="truncated-text-for-activity-table">$date</td>
424 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
425 
                #if($activity.isSetTicketAssigneeId())
426 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
427 
                #else
428 
                    <td class="truncated-text-for-activity-table">N/A</td>
429 
                #end
430 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
431 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
432 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
433 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
434 
                <!--td class="truncated-text-for-activity-table">
435 
                #if($activity.getCustomerName())
436 
                    $activity.getCustomerName()
437 
                #else
438 
                    N/A
439 
                #end
440 
                </td>
441 
                <td class="truncated-text-for-activity-table">
442 
                #if($activity.getCustomerEmailId())
443 
                    $activity.getCustomerEmailId()
444 
                #else
445 
                    N/A
446 
                #end
447 
                </td>
448 
                <td class="truncated-text-for-activity-table">
449 
                #if($activity.getCustomerMobileNumber())
450 
                    $activity.getCustomerMobileNumber()
451 
                #else
452 
                    N/A
453 
                #end
454 
                </td-->
455 
            </tr>
456 
        #end
457 
        </tbody>
458 
    </table>
4490 anupam.sin 459 
	<label class="bold">Attachments: </label>
460 
	#set($map = $action.getAllAttachmentsForTicket())
461 
		#foreach($key in $map.keySet())
462 
           <br/>
463 
		   <a alt="Download Attachment" title="Download Attachment" href="/crm/activity-info!downloadAttachment?attachment=$map.get($key)" attachment="$map.get($key)" target="_blank">
464 
			$key
465 
		   </a>
466 
		#end
467 
		<br/>
4142 mandeep.dh 468 
</div>
4241 anupam.sin 469 
<div id="activity-description-pane" class="activity-description-bg">
470 
</div>
4105 mandeep.dh 471 
<div id="bottom-infopane-middle">
4142 mandeep.dh 472 
    <br />
473 
    <br />
474 
    <label class="heading">Ticket details</label><br />
3090 mandeep.dh 475 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
476 
        <table>
477 
            <colgroup>
478 
                <col width="200px"/>
479 
                <col width="250px"/>
3106 mandeep.dh 480 
                <col width="120px"/>
3090 mandeep.dh 481 
                <col width="200px"/>
3106 mandeep.dh 482 
                <col width="300px"/>
3090 mandeep.dh 483 
            </colgroup>
3405 mandeep.dh 484 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 485 
            #set($user = $action.getUser())
486 
                <tr >
4142 mandeep.dh 487 
                    <td class="bold">Customer Name: </td>
3546 mandeep.dh 488 
                    <td >$user.getName()</td>
489 
                    <td ></td>
4142 mandeep.dh 490 
                    <td class="bold">Customer Mobile No: </td>
3853 mandeep.dh 491 
                    <td >
492 
                        #if($user.isSetMobileNumber())
493 
                            $user.getMobileNumber()
494 
                        #else
495 
                            N/A
496 
                        #end
497 
                    </td>
3546 mandeep.dh 498 
                </tr>
3405 mandeep.dh 499 
            #else
500 
                <tr >
4142 mandeep.dh 501 
                    <td class="bold">Customer Name: </td>
3405 mandeep.dh 502 
                    <td >
503 
                        #if($ticket.isSetCustomerName())
504 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
505 
                        #else
506 
                            <input type="text" name="customerName"/>
507 
                        #end
508 
                    </td>
509 
                    <td ></td>
4142 mandeep.dh 510 
                    <td class="bold">Customer Mobile No: </td>
3405 mandeep.dh 511 
                    <td >
512 
                        #if($ticket.isSetCustomerMobileNumber())
513 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
514 
                        #else
515 
                            <input type="text" name="customerMobileNumber"/>
516 
                        #end
517 
                    </td>
518 
                </tr>
519 
            #end
3090 mandeep.dh 520 
            <tr >
3106 mandeep.dh 521 
                <td ><label>Description:</label></td>
3578 mandeep.dh 522 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 523 
            </tr>
524 
            <tr >
3090 mandeep.dh 525 
                <td ><label>Category:</label></td>
526 
                <td >
3106 mandeep.dh 527 
                <select name="category" class="width10">
528 
                    #foreach( $category in $action.getTicketCategories() )
529 
                        #if($category.name() == $ticket.getCategory().name())
530 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 531 
                        #else
3106 mandeep.dh 532 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 533 
                        #end
534 
                    #end
535 
                </select>
536 
                </td>
537 
                <td></td>
3106 mandeep.dh 538 
                <td ><label>Order Id:</label></td>
539 
                <td >
3168 mandeep.dh 540 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 541 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
542 
                                $ticket.getOrderId()
543 
                        </a>
3106 mandeep.dh 544 
                    #else
545 
                        N/A
546 
                    #end
547 
                </td>
3090 mandeep.dh 548 
            </tr>
549 
            <tr >
550 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 551 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 552 
                    <td >
3106 mandeep.dh 553 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 554 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 555 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 556 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
557 
                            #else
558 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
559 
                            #end
560 
                        #end
561 
                    </select>
562 
                    </td>
3405 mandeep.dh 563 
                #else
4020 mandeep.dh 564 
                    <td >
565 
                        <select name="assigneeEmailId" class="width10">
566 
                            #if ($ticket.isSetAssigneeId())
567 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
568 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
569 
                            #else
570 
                                <option value="" selected="selected">N/A</option>
571 
                            #end
572 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
573 
                        </select>
574 
                    </td>
3090 mandeep.dh 575 
                #end
576 
                <td ></td>
3106 mandeep.dh 577 
                <td ><label>Created by:</label></td>
578 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 579 
            </tr>
580 
            <tr >
581 
                <td ><label>Status:</label></td>
582 
                <td >
3106 mandeep.dh 583 
                <select name="status" class="width10">
584 
                    #foreach( $status in $action.getTicketStatuses() )
585 
                        #if($status.name() == $ticket.getStatus().name())
586 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 587 
                        #else
3106 mandeep.dh 588 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 589 
                        #end
590 
                    #end
591 
                </select>
592 
                </td>
593 
                <td ></td>
594 
                <td ><label>Priority:</label></td>
595 
                <td >
3106 mandeep.dh 596 
                <select name="priority" class="width10">
597 
                    #foreach( $priority in $action.getTicketPriorities() )
598 
                        #if($priority.name() == $ticket.getPriority().name())
599 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 600 
                        #else
3106 mandeep.dh 601 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 602 
                        #end
603 
                    #end
604 
                </select>
605 
                </td>
606 
            </tr>
607 
            <tr >
3106 mandeep.dh 608 
                <td ><label>Activity Type:</label></td>
609 
                <td colspan="4">
3339 mandeep.dh 610 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 611 
                    #foreach( $type in $action.getActivityTypes() )
612 
                        #if($type.name() == "OTHER")
613 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 614 
                        #else
3106 mandeep.dh 615 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 616 
                        #end
617 
                    #end
618 
                </select>
619 
                </td>
3106 mandeep.dh 620 
                </td>
3090 mandeep.dh 621 
            </tr>
622 
            <tr >
3106 mandeep.dh 623 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 624 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 625 
            </tr>
626 
            <tr >
3090 mandeep.dh 627 
                <td colspan="2"></td>
628 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 629 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 630 
            </tr>
631 
        </table>
632 
    </form>
633 
</div>
3546 mandeep.dh 634 
<br />
3090 mandeep.dh 635 
</div>
3106 mandeep.dh 636 
#end
3546 mandeep.dh 637 
</div>
3106 mandeep.dh 638 
<script >
3499 mandeep.dh 639 
$(document).ready(
640 
    function () {
641 
        $(".truncated-text-for-activity-table").truncate({
642 
            width : 65,
643 
            addtitle : true
644 
        });
3546 mandeep.dh 645 
 
646 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 647 
            width : 85,
3546 mandeep.dh 648 
            addtitle : true
649 
        });
3499 mandeep.dh 650 
    }
651 
);
3390 mandeep.dh 652 
</script>