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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
16244 manish.sha 47 
			#if($action.isSaholicAndProfitMandiAllowed())
48 
                #foreach($item in $action.getEscalationMatrix())
49 
                    #if($velocityCount % 2 != 0)
50 
                        <tr >
51 
                    #end
52 
                    <td>
53 
                    #if($item.name().equals("SHIPPING_AND_DELIVERY"))
54 
                        <input type="radio" name="escalate" value="$item.name()" checked />
55 
                    #else
56 
                        <input type="radio" name="escalate" value="$item.name()" />
57 
                    #end
58 
                    <label title="$item.getDescription()">$item.name()</label>
59 
                    </td>
60 
                    #if($velocityCount % 2 == 0)
61 
                        </ tr>
62 
                    #end
63 
				#end
64 
				#foreach($item in $action.getPMEscalationMatrix())
65 
                    #if($velocityCount % 2 != 0)
66 
                        <tr >
67 
                    #end
68 
                    <td>
69 
                        <input type="radio" name="escalate" value="$item.name()" />
70 
                    <label title="$item.getDescription()">$item.name()</label>
71 
                    </td>
72 
                    #if($velocityCount % 2 == 0)
73 
                        </ tr>
74 
                    #end
75 
    			#end
76 
			#elseif($action.isProfitMandiAgent())
77 
				#foreach($item in $action.getPMEscalationMatrix())
78 
                    #if($velocityCount % 2 != 0)
79 
                        <tr >
80 
                    #end
81 
                    <td>
82 
                    #if($item.name().equals("PM_CASH_BACK_INQUIRY"))
83 
                        <input type="radio" name="escalate" value="$item.name()" checked />
84 
                    #else
85 
                        <input type="radio" name="escalate" value="$item.name()" />
86 
                    #end
87 
                    <label title="$item.getDescription()">$item.name()</label>
88 
                    </td>
89 
                    #if($velocityCount % 2 == 0)
90 
                        </ tr>
91 
                    #end
92 
				#end
93 
			#else
94 
				 #foreach($item in $action.getEscalationMatrix())
95 
                    #if($velocityCount % 2 != 0)
96 
                        <tr >
97 
                    #end
98 
                    <td>
99 
                    #if($item.name().equals("SHIPPING_AND_DELIVERY"))
100 
                        <input type="radio" name="escalate" value="$item.name()" checked />
101 
                    #else
102 
                        <input type="radio" name="escalate" value="$item.name()" />
103 
                    #end
104 
                    <label title="$item.getDescription()">$item.name()</label>
105 
                    </td>
106 
                    #if($velocityCount % 2 == 0)
107 
                        </ tr>
108 
                    #end
109 
				#end
110 
			#end
4020 mandeep.dh 111 
            <tr >
4027 mandeep.dh 112 
                <td colspan="2">
4020 mandeep.dh 113 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
114 
                </td>
115 
            </tr>
116 
            <tr >
4027 mandeep.dh 117 
                <td colspan="2">
4020 mandeep.dh 118 
                    <input type="submit" value="Escalate"/>
119 
                </td>
120 
            </tr>
121 
        </table>
122 
    </form>
123 
</div>
4689 anupam.sin 124 
<div id="cancel-div" class="hidden">
125 
    <form id="cancel-form">
4241 anupam.sin 126 
        <table class="display">
127 
            #foreach($item in $action.getCODCancelMatrix())
128 
                #if($velocityCount % 2 != 0)
129 
                    <tr >
130 
                #end
131 
                <td>
132 
                #if($item.name().equals("INVALID_CONTACT_DETAILS"))
4681 amar.kumar 133 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" checked />
4241 anupam.sin 134 
                #else
4681 amar.kumar 135 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" />
4241 anupam.sin 136 
                #end
137 
                <label title="$item.getDescription()">$item.name()</label>
138 
                </td>
139 
                #if($velocityCount % 2 == 0)
140 
                    </ tr>
141 
                #end
142 
            #end
143 
            <tr >
4681 amar.kumar 144 
                <td id ="cancelReasonBox" colspan="2">
4689 anupam.sin 145 
                    <textarea name="body" rows="5" cols="80" id="cancel-body"></textarea>
4241 anupam.sin 146 
                </td>
147 
            </tr>
148 
            <tr >
149 
                <td colspan="2">
150 
                    <input type="submit" value="Cancel COD"/>
151 
                </td>
152 
            </tr>
153 
        </table>
154 
    </form>
155 
</div>
7645 anupam.sin 156 
<div id='store-return-auth' style='display:none;text-align:center;font-size: 15px;'>
157 
	<form id='store-return-form'>
158 
	Case closure : <input type="radio" checked='checked' name="closureType" value="reship">Reship</input>
159 
		           <input type="radio" name="closureType" value="refund">Refund</input>
160 
	<br>
161 
	<br>
162 
	Premises : <input type="radio" checked='checked' name="premises" value="store">Store</input>
163 
		       <input type="radio" name="premises" value="home">Customer premises</input>
164 
	<br><br>
165 
	<input id='auth-return-button' type='button' value='AUTHORIZE'>
166 
	</form>
167 
</div>
168 
<div id='store-doa-auth' style='display:none;text-align:center;font-size: 15px;'>
169 
	<form id='store-doa-form' action='/crm/tickets!authorizeDOA'>
170 
	Case closure : <input type="radio" checked='checked' name="closureType" value="reship">Reship</input>
171 
		           <input type="radio" name="closureType" value="refund">Refund</input>
172 
	<br>
173 
	<br>
174 
	Premises : <input type="radio" checked='checked' name="premises" value="store">Store</input>
175 
		       <input type="radio" name="premises" value="home">Customer premises</input>
176 
	<br><br>
177 
	<input id='auth-doa-button' type='button' value='AUTHORIZE'>
178 
	</form>
179 
</div>
4267 anupam.sin 180 
#if($action.getPayments() && $action.canViewFlaggedPayments())
181 
<div id="payment-pane">
182 
	<br />
183 
    <label class="heading">Payments</label><br />
184 
    <table id="payment-table" class="display">
185 
        <thead>
186 
            <tr>
187 
                <th>Payment Id</th>
188 
                <th>Gateway Payment Id</th>
189 
                <th>Gateway Id</th>
190 
                <th>Amount</th>
191 
                <th></th>
192 
                <th></th>
193 
            </tr>
194 
        </thead>
195 
        <tbody>
196 
            #foreach($payment in $action.getPayments())
197 
            #set($paymentId = $payment.getPaymentId())
198 
            #set($trClass = "table-tr-odd")
199 
            #if($velocityCount % 2 == 0)
200 
                #set($trClass = "table-tr-even")
201 
            #end
202 
            <tr id="payment-row-$paymentId" class="$trClass">
203 
                <td>
204 
                        $paymentId
205 
                </td>
206 
				#if($payment.getGatewayPaymentId())
207 
                <td class="truncated-text-for-order-table">$payment.getGatewayPaymentId()</td>
208 
				#else
209 
				<td>N/A</td>
210 
				#end
211 
                <td class="truncated-text-for-order-table">$payment.getGatewayId()</td>
212 
                <td>$payment.getAmount()</td>
4438 anupam.sin 213 
                <td class="center-aligned"><input id="block-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Block Payment" class="CODButton"/> </td>
214 
                <td class="center-aligned"><input id="allow-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Allow Payment" class="CODButton"/> </td>
4267 anupam.sin 215 
            </tr>
216 
            #end
217 
        </tbody>
218 
    </table>
219 
</div>
220 
#end
18341 amit.gupta 221 
#if($action.canVerifyCOD())
222 
<div>
18344 amit.gupta 223 
	<label>Transactions</label>
18348 amit.gupta 224 
	<table id="tr-table" class="display">
18341 amit.gupta 225 
		<thead>
226 
			<tr>
227 
				<th>Tr Id</th>
228 
				<th>Total</th>
229 
				<th>Shipping</th>
230 
				<th>Address</th>
231 
				<th>Mobile</th>
18348 amit.gupta 232 
				<th>Trust Level</th>
18341 amit.gupta 233 
			</tr>
234 
		</thead>
235 
		<tbody>
18344 amit.gupta 236 
		#foreach($mapEntry in $action.getTransactions().entrySet())
18341 amit.gupta 237 
		<tr>
18348 amit.gupta 238 
			<td><a href="#" class="mk_transaction">$mapEntry.key</a></td>
18341 amit.gupta 239 
			<td>$action.getTransactionTotal().get($mapEntry.key)</td>
18353 amit.gupta 240 
			#set($shipping = $action.getTransactionShipping().get($mapEntry.key))
241 
			<td>#if($shipping==0)
242 
 
243 
				#else
244 
				<span style="color:red">$shipping</span>
18355 amit.gupta 245 
				#end
18353 amit.gupta 246 
			</td>
18341 amit.gupta 247 
			<td>$action.getAddress($mapEntry.value)</td>
248 
			<td>$mapEntry.value.getCustomer_mobilenumber()</td>
18356 amit.gupta 249 
			<td class="center-aligned">$action.getCustomerTrustLevel($mapEntry.value.getCustomer_id())</td>
18341 amit.gupta 250 
		</tr>
251 
		#end
252 
		</tbody>
253 
	</table>
254 
</div>
255 
#end
4490 anupam.sin 256 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments() || ($action.canViewDoaRequests())))
3090 mandeep.dh 257 
<div id="bottom-infopane-upper">
4142 mandeep.dh 258 
    <br />
259 
    <label class="heading">Orders</label><br />
4105 mandeep.dh 260 
    <table id="order-table" class="display">
261 
        <thead>
262 
            <tr>
263 
                <th>Order Id</th>
264 
                <th>Product</th>
18873 amit.gupta 265 
                <th>Qty</th>
4105 mandeep.dh 266 
                <th>Amount</th>
18341 amit.gupta 267 
                <th>Expected delivery</th>
268 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
269 
                #else
18344 amit.gupta 270 
                <th>Created</th>
4105 mandeep.dh 271 
                <th>Mobile No</th>
272 
                <th>Shipping Address</th>
18341 amit.gupta 273 
                #end
5407 amar.kumar 274 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
4105 mandeep.dh 275 
                <th></th>
276 
                <th></th>
5791 anupam.sin 277 
				#elseif($ticket.getCategory().name().equals("STORE_PICKUP"))
278 
				<th>Pickup Expiry</th>
279 
                <th></th>
280 
                <th></th>
18351 amit.gupta 281 
                <th>TransactionId</th>
5407 amar.kumar 282 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION") || $ticket.getCategory().name().equals("DOA_RECEIVED") || $ticket.getCategory().name().equals("RETURN_FORM"))
283 
				<th></th>
284 
                <th></th>
4105 mandeep.dh 285 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
286 
                <th>Promised delivery</th>
287 
                <th>Delay reason</th>
288 
                #end
289 
            </tr>
290 
        </thead>
291 
        <tbody>
292 
            #foreach($order in $action.getOrders())
293 
            #set($orderId = $order.getId())
294 
            #set($trClass = "table-tr-odd")
295 
            #if($velocityCount % 2 == 0)
296 
                #set($trClass = "table-tr-even")
5890 anupam.sin 297 
			#end
298 
			#if($order.getPickupStoreId() != 0)
5912 anupam.sin 299 
				<tr id="order-row-$orderId" class="$trClass" style="color:red">
5890 anupam.sin 300 
			#else
301 
				<tr id="order-row-$orderId" class="$trClass">
302 
			#end
4105 mandeep.dh 303 
                <td>
304 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
305 
                        $orderId
306 
                    </a>
307 
                </td>
18344 amit.gupta 308 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
309 
                <td class="truncated-text" truncatedTextWidth="400">$action.getProductName($order.getLineitems().get(0))</td>
18625 amit.gupta 310 
                <td class="truncated-text" truncatedTextWidth="400">$order.getLineitems().get(0).getQuantity()</td>
18344 amit.gupta 311 
                <td>$order.getTotal_amount()</td>
312 
                <td class="truncated-text" truncatedTextWidth="250">$action.convertDate($order.getExpected_delivery_time())</td>
313 
                <td class="center-aligned"><input type="button" value="Verify COD" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status CODButton"/> </td>
314 
                <td class="center-aligned"><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="COD_VERIFICATION_FAILED" class="display-cancel-order-popup CODButton"/> </td>
315 
                #else
18873 amit.gupta 316 
                <td class="truncated-text" truncatedTextWidth="400">$action.getProductName($order.getLineitems().get(0))</td>
317 
                <td>$order.getLineitems().get(0).getQuantity()</td>
4105 mandeep.dh 318 
                <td>$order.getTotal_amount()</td>
18341 amit.gupta 319 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
4105 mandeep.dh 320 
                <td>$order.getCustomer_mobilenumber()</td>
321 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
18341 amit.gupta 322 
                #end
4105 mandeep.dh 323 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
18348 amit.gupta 324 
                <td>$order.getTransactionId()</td>
4277 anupam.sin 325 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION"))
4280 anupam.sin 326 
				<td class="center-aligned"><input type="button" value="Confirm" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCEL_REQUEST_CONFIRMED" class="update-order-status CODButton"/> </td>
327 
                <td class="center-aligned"><input type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" orderStatus="DENY_CANCEL_REQUEST" class="update-order-status CODButton"/> </td>
4490 anupam.sin 328 
				#elseif(($ticket.getCategory().name().equals("RETURN_FORM")) && ($action.canViewDoaRequests()))
7645 anupam.sin 329 
					#set($storeAuthId = "authorize-return")
330 
					#if($order.getSource() == 2)
331 
						#set($storeAuthId = "display-store-ret-auth-options")
332 
					#end
4490 anupam.sin 333 
				<td class="center-aligned"><input id="deny-return" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
7645 anupam.sin 334 
                <td class="center-aligned"><input id="$storeAuthId" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
4490 anupam.sin 335 
                #elseif(($ticket.getCategory().name().equals("DOA_RECEIVED")) && ($action.canViewDoaRequests()))
7645 anupam.sin 336 
					#set($storeAuthId = "authorize-doa")
337 
					#if($order.getSource() == 2)
338 
						#set($storeAuthId = "display-store-doa-auth-options")
339 
					#end
4490 anupam.sin 340 
				<td class="center-aligned"><input id="deny-doa" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
7645 anupam.sin 341 
                <td class="center-aligned"><input id="$storeAuthId" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
4490 anupam.sin 342 
				#elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
4105 mandeep.dh 343 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
344 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
5791 anupam.sin 345 
				#elseif($ticket.getCategory().name().equals("STORE_PICKUP"))
346 
				<td class="center-aligned truncated-text-for-order-table">$action.getPickupExpiryDate($orderId, $order.getDelivery_timestamp())</td>
5918 anupam.sin 347 
    				#if(!$ticket.getStatus().name().equals("CLOSED"))
348 
    				<td class="center-aligned" id="pickupExtensionContainer">
349 
    					<select id="pickupExtension" name="pickupExtension" class="pickupExtension" style="width:50px">
350 
                                <option value="0" selected="selected">0</option>
351 
                                <option value="1">1</option>
352 
    							<option value="2">2</option>
353 
    							<option value="3">3</option>
354 
    							<option value="4">4</option>
355 
    							<option value="5">5</option>
356 
    					</select>
357 
    				</td>
358 
    				<td class="center-aligned"><input type="button" value="Extend" ticketId="$ticketId" orderId="$orderId" class="extend-expiry CODButton"/> </td>
359 
					#else
360 
					<td></td>
361 
					<td></td>
362 
					#end
363 
 
4105 mandeep.dh 364 
                #end
365 
            </tr>
366 
            #end
367 
        </tbody>
368 
    </table>
369 
</div>
370 
#end
4142 mandeep.dh 371 
<div id="bottom-infopane-lower">
372 
    <br />
373 
    <br />
374 
    <label class="heading">Activities</label><br />
4241 anupam.sin 375 
	<a name=currentActivity></a>
4142 mandeep.dh 376 
    <table id="activity-table" class="display">
377 
        <thead >
378 
            <tr class="table-tr-header">
379 
                <th >Activity Id</th>
380 
                <th >Type</th>
381 
                <th >Description</th>
382 
                <th >Timestamp</th>
383 
                <th >Created by</th>
384 
                <th >Assignee</th>
385 
                <th >Category</th>
386 
                <th >Status</th>
387 
                <th >Priority</th>
388 
                <th >Ticket Description</th>
389 
                <!--th >Customer Name</th>
390 
                <th >Customer Email Id</th>
391 
                <th >Customer Mobile No</th-->
392 
            </tr>
393 
        </thead>
394 
        <tbody >
395 
        #foreach($activity in $action.getActivities())
396 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
397 
            #set($trClass = "table-tr-odd")
398 
            #if($velocityCount % 2 == 0)
399 
                #set($trClass = "table-tr-even")
400 
            #end
401 
            <tr class="$trClass">
4241 anupam.sin 402 
				<td>
5521 amar.kumar 403 
					<a alt="Show Activity Description" title="Show Activity Description" href="#currentActivity" activityId="$activity.getId()" isRead="$activity.isIsRead()"class="show-activity-description">
4241 anupam.sin 404 
                        $activity.getId()
405 
                    </a>
406 
				</td>
407 
                <!--<td class="truncated-text-for-activity-table">$activity.getId()</td>
408 
				-->
4142 mandeep.dh 409 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
4241 anupam.sin 410 
                <td id="activity-description" class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
4142 mandeep.dh 411 
                <td class="truncated-text-for-activity-table">$date</td>
412 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
413 
                #if($activity.isSetTicketAssigneeId())
414 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
415 
                #else
416 
                    <td class="truncated-text-for-activity-table">N/A</td>
417 
                #end
418 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
419 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
420 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
421 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
422 
                <!--td class="truncated-text-for-activity-table">
423 
                #if($activity.getCustomerName())
424 
                    $activity.getCustomerName()
425 
                #else
426 
                    N/A
427 
                #end
428 
                </td>
429 
                <td class="truncated-text-for-activity-table">
430 
                #if($activity.getCustomerEmailId())
431 
                    $activity.getCustomerEmailId()
432 
                #else
433 
                    N/A
434 
                #end
435 
                </td>
436 
                <td class="truncated-text-for-activity-table">
437 
                #if($activity.getCustomerMobileNumber())
438 
                    $activity.getCustomerMobileNumber()
439 
                #else
440 
                    N/A
441 
                #end
442 
                </td-->
443 
            </tr>
444 
        #end
445 
        </tbody>
446 
    </table>
4490 anupam.sin 447 
	<label class="bold">Attachments: </label>
448 
	#set($map = $action.getAllAttachmentsForTicket())
449 
		#foreach($key in $map.keySet())
450 
           <br/>
451 
		   <a alt="Download Attachment" title="Download Attachment" href="/crm/activity-info!downloadAttachment?attachment=$map.get($key)" attachment="$map.get($key)" target="_blank">
452 
			$key
453 
		   </a>
454 
		#end
455 
		<br/>
4142 mandeep.dh 456 
</div>
4241 anupam.sin 457 
<div id="activity-description-pane" class="activity-description-bg">
458 
</div>
4105 mandeep.dh 459 
<div id="bottom-infopane-middle">
4142 mandeep.dh 460 
    <br />
461 
    <br />
462 
    <label class="heading">Ticket details</label><br />
3090 mandeep.dh 463 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
464 
        <table>
465 
            <colgroup>
466 
                <col width="200px"/>
467 
                <col width="250px"/>
3106 mandeep.dh 468 
                <col width="120px"/>
3090 mandeep.dh 469 
                <col width="200px"/>
3106 mandeep.dh 470 
                <col width="300px"/>
3090 mandeep.dh 471 
            </colgroup>
3405 mandeep.dh 472 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 473 
            #set($user = $action.getUser())
474 
                <tr >
4142 mandeep.dh 475 
                    <td class="bold">Customer Name: </td>
3546 mandeep.dh 476 
                    <td >$user.getName()</td>
477 
                    <td ></td>
4142 mandeep.dh 478 
                    <td class="bold">Customer Mobile No: </td>
3853 mandeep.dh 479 
                    <td >
480 
                        #if($user.isSetMobileNumber())
481 
                            $user.getMobileNumber()
482 
                        #else
483 
                            N/A
484 
                        #end
485 
                    </td>
3546 mandeep.dh 486 
                </tr>
3405 mandeep.dh 487 
            #else
488 
                <tr >
4142 mandeep.dh 489 
                    <td class="bold">Customer Name: </td>
3405 mandeep.dh 490 
                    <td >
491 
                        #if($ticket.isSetCustomerName())
492 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
493 
                        #else
494 
                            <input type="text" name="customerName"/>
495 
                        #end
496 
                    </td>
497 
                    <td ></td>
4142 mandeep.dh 498 
                    <td class="bold">Customer Mobile No: </td>
3405 mandeep.dh 499 
                    <td >
500 
                        #if($ticket.isSetCustomerMobileNumber())
501 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
502 
                        #else
503 
                            <input type="text" name="customerMobileNumber"/>
504 
                        #end
505 
                    </td>
506 
                </tr>
507 
            #end
3090 mandeep.dh 508 
            <tr >
3106 mandeep.dh 509 
                <td ><label>Description:</label></td>
3578 mandeep.dh 510 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 511 
            </tr>
512 
            <tr >
3090 mandeep.dh 513 
                <td ><label>Category:</label></td>
514 
                <td >
3106 mandeep.dh 515 
                <select name="category" class="width10">
516 
                    #foreach( $category in $action.getTicketCategories() )
517 
                        #if($category.name() == $ticket.getCategory().name())
518 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 519 
                        #else
3106 mandeep.dh 520 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 521 
                        #end
522 
                    #end
523 
                </select>
524 
                </td>
525 
                <td></td>
3106 mandeep.dh 526 
                <td ><label>Order Id:</label></td>
527 
                <td >
3168 mandeep.dh 528 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 529 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
530 
                                $ticket.getOrderId()
531 
                        </a>
3106 mandeep.dh 532 
                    #else
533 
                        N/A
534 
                    #end
535 
                </td>
3090 mandeep.dh 536 
            </tr>
537 
            <tr >
538 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 539 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 540 
                    <td >
3106 mandeep.dh 541 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 542 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 543 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 544 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
545 
                            #else
546 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
547 
                            #end
548 
                        #end
549 
                    </select>
550 
                    </td>
3405 mandeep.dh 551 
                #else
4020 mandeep.dh 552 
                    <td >
553 
                        <select name="assigneeEmailId" class="width10">
554 
                            #if ($ticket.isSetAssigneeId())
555 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
556 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
557 
                            #else
558 
                                <option value="" selected="selected">N/A</option>
559 
                            #end
560 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
561 
                        </select>
562 
                    </td>
3090 mandeep.dh 563 
                #end
564 
                <td ></td>
3106 mandeep.dh 565 
                <td ><label>Created by:</label></td>
566 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 567 
            </tr>
568 
            <tr >
569 
                <td ><label>Status:</label></td>
570 
                <td >
3106 mandeep.dh 571 
                <select name="status" class="width10">
572 
                    #foreach( $status in $action.getTicketStatuses() )
573 
                        #if($status.name() == $ticket.getStatus().name())
574 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 575 
                        #else
3106 mandeep.dh 576 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 577 
                        #end
578 
                    #end
579 
                </select>
580 
                </td>
581 
                <td ></td>
582 
                <td ><label>Priority:</label></td>
583 
                <td >
3106 mandeep.dh 584 
                <select name="priority" class="width10">
585 
                    #foreach( $priority in $action.getTicketPriorities() )
586 
                        #if($priority.name() == $ticket.getPriority().name())
587 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 588 
                        #else
3106 mandeep.dh 589 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 590 
                        #end
591 
                    #end
592 
                </select>
593 
                </td>
594 
            </tr>
595 
            <tr >
3106 mandeep.dh 596 
                <td ><label>Activity Type:</label></td>
597 
                <td colspan="4">
3339 mandeep.dh 598 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 599 
                    #foreach( $type in $action.getActivityTypes() )
600 
                        #if($type.name() == "OTHER")
601 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 602 
                        #else
3106 mandeep.dh 603 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 604 
                        #end
605 
                    #end
606 
                </select>
607 
                </td>
3106 mandeep.dh 608 
                </td>
3090 mandeep.dh 609 
            </tr>
610 
            <tr >
3106 mandeep.dh 611 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 612 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 613 
            </tr>
614 
            <tr >
3090 mandeep.dh 615 
                <td colspan="2"></td>
616 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 617 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 618 
            </tr>
619 
        </table>
620 
    </form>
621 
</div>
3546 mandeep.dh 622 
<br />
3090 mandeep.dh 623 
</div>
3106 mandeep.dh 624 
#end
3546 mandeep.dh 625 
</div>
3106 mandeep.dh 626 
<script >
3499 mandeep.dh 627 
$(document).ready(
628 
    function () {
629 
        $(".truncated-text-for-activity-table").truncate({
630 
            width : 65,
631 
            addtitle : true
632 
        });
3546 mandeep.dh 633 
 
634 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 635 
            width : 85,
3546 mandeep.dh 636 
            addtitle : true
637 
        });
3499 mandeep.dh 638 
    }
639 
);
3390 mandeep.dh 640 
</script>