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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
16244 manish.sha 47 
			#if($action.isSaholicAndProfitMandiAllowed())
48 
                #foreach($item in $action.getEscalationMatrix())
49 
                    #if($velocityCount % 2 != 0)
50 
                        <tr >
51 
                    #end
52 
                    <td>
53 
                    #if($item.name().equals("SHIPPING_AND_DELIVERY"))
54 
                        <input type="radio" name="escalate" value="$item.name()" checked />
55 
                    #else
56 
                        <input type="radio" name="escalate" value="$item.name()" />
57 
                    #end
58 
                    <label title="$item.getDescription()">$item.name()</label>
59 
                    </td>
60 
                    #if($velocityCount % 2 == 0)
61 
                        </ tr>
62 
                    #end
63 
				#end
64 
				#foreach($item in $action.getPMEscalationMatrix())
65 
                    #if($velocityCount % 2 != 0)
66 
                        <tr >
67 
                    #end
68 
                    <td>
69 
                        <input type="radio" name="escalate" value="$item.name()" />
70 
                    <label title="$item.getDescription()">$item.name()</label>
71 
                    </td>
72 
                    #if($velocityCount % 2 == 0)
73 
                        </ tr>
74 
                    #end
75 
    			#end
76 
			#elseif($action.isProfitMandiAgent())
77 
				#foreach($item in $action.getPMEscalationMatrix())
78 
                    #if($velocityCount % 2 != 0)
79 
                        <tr >
80 
                    #end
81 
                    <td>
82 
                    #if($item.name().equals("PM_CASH_BACK_INQUIRY"))
83 
                        <input type="radio" name="escalate" value="$item.name()" checked />
84 
                    #else
85 
                        <input type="radio" name="escalate" value="$item.name()" />
86 
                    #end
87 
                    <label title="$item.getDescription()">$item.name()</label>
88 
                    </td>
89 
                    #if($velocityCount % 2 == 0)
90 
                        </ tr>
91 
                    #end
92 
				#end
93 
			#else
94 
				 #foreach($item in $action.getEscalationMatrix())
95 
                    #if($velocityCount % 2 != 0)
96 
                        <tr >
97 
                    #end
98 
                    <td>
99 
                    #if($item.name().equals("SHIPPING_AND_DELIVERY"))
100 
                        <input type="radio" name="escalate" value="$item.name()" checked />
101 
                    #else
102 
                        <input type="radio" name="escalate" value="$item.name()" />
103 
                    #end
104 
                    <label title="$item.getDescription()">$item.name()</label>
105 
                    </td>
106 
                    #if($velocityCount % 2 == 0)
107 
                        </ tr>
108 
                    #end
109 
				#end
110 
			#end
4020 mandeep.dh 111 
            <tr >
4027 mandeep.dh 112 
                <td colspan="2">
4020 mandeep.dh 113 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
114 
                </td>
115 
            </tr>
116 
            <tr >
4027 mandeep.dh 117 
                <td colspan="2">
4020 mandeep.dh 118 
                    <input type="submit" value="Escalate"/>
119 
                </td>
120 
            </tr>
121 
        </table>
122 
    </form>
123 
</div>
4689 anupam.sin 124 
<div id="cancel-div" class="hidden">
125 
    <form id="cancel-form">
4241 anupam.sin 126 
        <table class="display">
127 
            #foreach($item in $action.getCODCancelMatrix())
128 
                #if($velocityCount % 2 != 0)
129 
                    <tr >
130 
                #end
131 
                <td>
132 
                #if($item.name().equals("INVALID_CONTACT_DETAILS"))
4681 amar.kumar 133 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" checked />
4241 anupam.sin 134 
                #else
4681 amar.kumar 135 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" />
4241 anupam.sin 136 
                #end
137 
                <label title="$item.getDescription()">$item.name()</label>
138 
                </td>
139 
                #if($velocityCount % 2 == 0)
140 
                    </ tr>
141 
                #end
142 
            #end
143 
            <tr >
4681 amar.kumar 144 
                <td id ="cancelReasonBox" colspan="2">
4689 anupam.sin 145 
                    <textarea name="body" rows="5" cols="80" id="cancel-body"></textarea>
4241 anupam.sin 146 
                </td>
147 
            </tr>
148 
            <tr >
149 
                <td colspan="2">
150 
                    <input type="submit" value="Cancel COD"/>
151 
                </td>
152 
            </tr>
153 
        </table>
154 
    </form>
155 
</div>
7645 anupam.sin 156 
<div id='store-return-auth' style='display:none;text-align:center;font-size: 15px;'>
157 
	<form id='store-return-form'>
158 
	Case closure : <input type="radio" checked='checked' name="closureType" value="reship">Reship</input>
159 
		           <input type="radio" name="closureType" value="refund">Refund</input>
160 
	<br>
161 
	<br>
162 
	Premises : <input type="radio" checked='checked' name="premises" value="store">Store</input>
163 
		       <input type="radio" name="premises" value="home">Customer premises</input>
164 
	<br><br>
165 
	<input id='auth-return-button' type='button' value='AUTHORIZE'>
166 
	</form>
167 
</div>
168 
<div id='store-doa-auth' style='display:none;text-align:center;font-size: 15px;'>
169 
	<form id='store-doa-form' action='/crm/tickets!authorizeDOA'>
170 
	Case closure : <input type="radio" checked='checked' name="closureType" value="reship">Reship</input>
171 
		           <input type="radio" name="closureType" value="refund">Refund</input>
172 
	<br>
173 
	<br>
174 
	Premises : <input type="radio" checked='checked' name="premises" value="store">Store</input>
175 
		       <input type="radio" name="premises" value="home">Customer premises</input>
176 
	<br><br>
177 
	<input id='auth-doa-button' type='button' value='AUTHORIZE'>
178 
	</form>
179 
</div>
4267 anupam.sin 180 
#if($action.getPayments() && $action.canViewFlaggedPayments())
181 
<div id="payment-pane">
182 
	<br />
183 
    <label class="heading">Payments</label><br />
184 
    <table id="payment-table" class="display">
185 
        <thead>
186 
            <tr>
187 
                <th>Payment Id</th>
188 
                <th>Gateway Payment Id</th>
189 
                <th>Gateway Id</th>
190 
                <th>Amount</th>
191 
                <th></th>
192 
                <th></th>
193 
            </tr>
194 
        </thead>
195 
        <tbody>
196 
            #foreach($payment in $action.getPayments())
197 
            #set($paymentId = $payment.getPaymentId())
198 
            #set($trClass = "table-tr-odd")
199 
            #if($velocityCount % 2 == 0)
200 
                #set($trClass = "table-tr-even")
201 
            #end
202 
            <tr id="payment-row-$paymentId" class="$trClass">
203 
                <td>
204 
                        $paymentId
205 
                </td>
206 
				#if($payment.getGatewayPaymentId())
207 
                <td class="truncated-text-for-order-table">$payment.getGatewayPaymentId()</td>
208 
				#else
209 
				<td>N/A</td>
210 
				#end
211 
                <td class="truncated-text-for-order-table">$payment.getGatewayId()</td>
212 
                <td>$payment.getAmount()</td>
4438 anupam.sin 213 
                <td class="center-aligned"><input id="block-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Block Payment" class="CODButton"/> </td>
214 
                <td class="center-aligned"><input id="allow-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Allow Payment" class="CODButton"/> </td>
4267 anupam.sin 215 
            </tr>
216 
            #end
217 
        </tbody>
218 
    </table>
219 
</div>
220 
#end
18341 amit.gupta 221 
#if($action.canVerifyCOD())
222 
<div>
18344 amit.gupta 223 
	<label>Transactions</label>
18348 amit.gupta 224 
	<table id="tr-table" class="display">
18341 amit.gupta 225 
		<thead>
226 
			<tr>
227 
				<th>Tr Id</th>
228 
				<th>Total</th>
229 
				<th>Shipping</th>
230 
				<th>Address</th>
231 
				<th>Mobile</th>
18348 amit.gupta 232 
				<th>Trust Level</th>
18341 amit.gupta 233 
			</tr>
234 
		</thead>
235 
		<tbody>
18344 amit.gupta 236 
		#foreach($mapEntry in $action.getTransactions().entrySet())
18341 amit.gupta 237 
		<tr>
18348 amit.gupta 238 
			<td><a href="#" class="mk_transaction">$mapEntry.key</a></td>
18341 amit.gupta 239 
			<td>$action.getTransactionTotal().get($mapEntry.key)</td>
18353 amit.gupta 240 
			#set($shipping = $action.getTransactionShipping().get($mapEntry.key))
241 
			<td>#if($shipping==0)
242 
 
243 
				#else
244 
				<span style="color:red">$shipping</span>
245 
			</td>
18341 amit.gupta 246 
			<td>$action.getAddress($mapEntry.value)</td>
247 
			<td>$mapEntry.value.getCustomer_mobilenumber()</td>
18351 amit.gupta 248 
			<td class="center-aligned">$action.getCustomerTrustLevel($mapEntry.value)</td>
18341 amit.gupta 249 
		</tr>
250 
		#end
251 
		</tbody>
252 
	</table>
253 
</div>
254 
#end
4490 anupam.sin 255 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments() || ($action.canViewDoaRequests())))
3090 mandeep.dh 256 
<div id="bottom-infopane-upper">
4142 mandeep.dh 257 
    <br />
258 
    <label class="heading">Orders</label><br />
4105 mandeep.dh 259 
    <table id="order-table" class="display">
260 
        <thead>
261 
            <tr>
262 
                <th>Order Id</th>
263 
                <th>Product</th>
264 
                <th>Amount</th>
18341 amit.gupta 265 
                <th>Expected delivery</th>
266 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
267 
                #else
18344 amit.gupta 268 
                <th>Created</th>
4105 mandeep.dh 269 
                <th>Mobile No</th>
270 
                <th>Shipping Address</th>
18341 amit.gupta 271 
                #end
5407 amar.kumar 272 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
4105 mandeep.dh 273 
                <th></th>
274 
                <th></th>
5791 anupam.sin 275 
				#elseif($ticket.getCategory().name().equals("STORE_PICKUP"))
276 
				<th>Pickup Expiry</th>
277 
                <th></th>
278 
                <th></th>
18351 amit.gupta 279 
                <th>TransactionId</th>
5407 amar.kumar 280 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION") || $ticket.getCategory().name().equals("DOA_RECEIVED") || $ticket.getCategory().name().equals("RETURN_FORM"))
281 
				<th></th>
282 
                <th></th>
4105 mandeep.dh 283 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
284 
                <th>Promised delivery</th>
285 
                <th>Delay reason</th>
286 
                #end
287 
            </tr>
288 
        </thead>
289 
        <tbody>
290 
            #foreach($order in $action.getOrders())
291 
            #set($orderId = $order.getId())
292 
            #set($trClass = "table-tr-odd")
293 
            #if($velocityCount % 2 == 0)
294 
                #set($trClass = "table-tr-even")
5890 anupam.sin 295 
			#end
296 
			#if($order.getPickupStoreId() != 0)
5912 anupam.sin 297 
				<tr id="order-row-$orderId" class="$trClass" style="color:red">
5890 anupam.sin 298 
			#else
299 
				<tr id="order-row-$orderId" class="$trClass">
300 
			#end
4105 mandeep.dh 301 
                <td>
302 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
303 
                        $orderId
304 
                    </a>
305 
                </td>
18344 amit.gupta 306 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
307 
                <td class="truncated-text" truncatedTextWidth="400">$action.getProductName($order.getLineitems().get(0))</td>
308 
                <td>$order.getTotal_amount()</td>
309 
                <td class="truncated-text" truncatedTextWidth="250">$action.convertDate($order.getExpected_delivery_time())</td>
310 
                <td class="center-aligned"><input type="button" value="Verify COD" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status CODButton"/> </td>
311 
                <td class="center-aligned"><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="COD_VERIFICATION_FAILED" class="display-cancel-order-popup CODButton"/> </td>
312 
                #else
4105 mandeep.dh 313 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
314 
                <td>$order.getTotal_amount()</td>
18341 amit.gupta 315 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
4105 mandeep.dh 316 
                <td>$order.getCustomer_mobilenumber()</td>
317 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
18341 amit.gupta 318 
                #end
4105 mandeep.dh 319 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
18348 amit.gupta 320 
                <td>$order.getTransactionId()</td>
4277 anupam.sin 321 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION"))
4280 anupam.sin 322 
				<td class="center-aligned"><input type="button" value="Confirm" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCEL_REQUEST_CONFIRMED" class="update-order-status CODButton"/> </td>
323 
                <td class="center-aligned"><input type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" orderStatus="DENY_CANCEL_REQUEST" class="update-order-status CODButton"/> </td>
4490 anupam.sin 324 
				#elseif(($ticket.getCategory().name().equals("RETURN_FORM")) && ($action.canViewDoaRequests()))
7645 anupam.sin 325 
					#set($storeAuthId = "authorize-return")
326 
					#if($order.getSource() == 2)
327 
						#set($storeAuthId = "display-store-ret-auth-options")
328 
					#end
4490 anupam.sin 329 
				<td class="center-aligned"><input id="deny-return" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
7645 anupam.sin 330 
                <td class="center-aligned"><input id="$storeAuthId" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
4490 anupam.sin 331 
                #elseif(($ticket.getCategory().name().equals("DOA_RECEIVED")) && ($action.canViewDoaRequests()))
7645 anupam.sin 332 
					#set($storeAuthId = "authorize-doa")
333 
					#if($order.getSource() == 2)
334 
						#set($storeAuthId = "display-store-doa-auth-options")
335 
					#end
4490 anupam.sin 336 
				<td class="center-aligned"><input id="deny-doa" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
7645 anupam.sin 337 
                <td class="center-aligned"><input id="$storeAuthId" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
4490 anupam.sin 338 
				#elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
4105 mandeep.dh 339 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
340 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
5791 anupam.sin 341 
				#elseif($ticket.getCategory().name().equals("STORE_PICKUP"))
342 
				<td class="center-aligned truncated-text-for-order-table">$action.getPickupExpiryDate($orderId, $order.getDelivery_timestamp())</td>
5918 anupam.sin 343 
    				#if(!$ticket.getStatus().name().equals("CLOSED"))
344 
    				<td class="center-aligned" id="pickupExtensionContainer">
345 
    					<select id="pickupExtension" name="pickupExtension" class="pickupExtension" style="width:50px">
346 
                                <option value="0" selected="selected">0</option>
347 
                                <option value="1">1</option>
348 
    							<option value="2">2</option>
349 
    							<option value="3">3</option>
350 
    							<option value="4">4</option>
351 
    							<option value="5">5</option>
352 
    					</select>
353 
    				</td>
354 
    				<td class="center-aligned"><input type="button" value="Extend" ticketId="$ticketId" orderId="$orderId" class="extend-expiry CODButton"/> </td>
355 
					#else
356 
					<td></td>
357 
					<td></td>
358 
					#end
359 
 
4105 mandeep.dh 360 
                #end
361 
            </tr>
362 
            #end
363 
        </tbody>
364 
    </table>
365 
</div>
366 
#end
4142 mandeep.dh 367 
<div id="bottom-infopane-lower">
368 
    <br />
369 
    <br />
370 
    <label class="heading">Activities</label><br />
4241 anupam.sin 371 
	<a name=currentActivity></a>
4142 mandeep.dh 372 
    <table id="activity-table" class="display">
373 
        <thead >
374 
            <tr class="table-tr-header">
375 
                <th >Activity Id</th>
376 
                <th >Type</th>
377 
                <th >Description</th>
378 
                <th >Timestamp</th>
379 
                <th >Created by</th>
380 
                <th >Assignee</th>
381 
                <th >Category</th>
382 
                <th >Status</th>
383 
                <th >Priority</th>
384 
                <th >Ticket Description</th>
385 
                <!--th >Customer Name</th>
386 
                <th >Customer Email Id</th>
387 
                <th >Customer Mobile No</th-->
388 
            </tr>
389 
        </thead>
390 
        <tbody >
391 
        #foreach($activity in $action.getActivities())
392 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
393 
            #set($trClass = "table-tr-odd")
394 
            #if($velocityCount % 2 == 0)
395 
                #set($trClass = "table-tr-even")
396 
            #end
397 
            <tr class="$trClass">
4241 anupam.sin 398 
				<td>
5521 amar.kumar 399 
					<a alt="Show Activity Description" title="Show Activity Description" href="#currentActivity" activityId="$activity.getId()" isRead="$activity.isIsRead()"class="show-activity-description">
4241 anupam.sin 400 
                        $activity.getId()
401 
                    </a>
402 
				</td>
403 
                <!--<td class="truncated-text-for-activity-table">$activity.getId()</td>
404 
				-->
4142 mandeep.dh 405 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
4241 anupam.sin 406 
                <td id="activity-description" class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
4142 mandeep.dh 407 
                <td class="truncated-text-for-activity-table">$date</td>
408 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
409 
                #if($activity.isSetTicketAssigneeId())
410 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
411 
                #else
412 
                    <td class="truncated-text-for-activity-table">N/A</td>
413 
                #end
414 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
415 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
416 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
417 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
418 
                <!--td class="truncated-text-for-activity-table">
419 
                #if($activity.getCustomerName())
420 
                    $activity.getCustomerName()
421 
                #else
422 
                    N/A
423 
                #end
424 
                </td>
425 
                <td class="truncated-text-for-activity-table">
426 
                #if($activity.getCustomerEmailId())
427 
                    $activity.getCustomerEmailId()
428 
                #else
429 
                    N/A
430 
                #end
431 
                </td>
432 
                <td class="truncated-text-for-activity-table">
433 
                #if($activity.getCustomerMobileNumber())
434 
                    $activity.getCustomerMobileNumber()
435 
                #else
436 
                    N/A
437 
                #end
438 
                </td-->
439 
            </tr>
440 
        #end
441 
        </tbody>
442 
    </table>
4490 anupam.sin 443 
	<label class="bold">Attachments: </label>
444 
	#set($map = $action.getAllAttachmentsForTicket())
445 
		#foreach($key in $map.keySet())
446 
           <br/>
447 
		   <a alt="Download Attachment" title="Download Attachment" href="/crm/activity-info!downloadAttachment?attachment=$map.get($key)" attachment="$map.get($key)" target="_blank">
448 
			$key
449 
		   </a>
450 
		#end
451 
		<br/>
4142 mandeep.dh 452 
</div>
4241 anupam.sin 453 
<div id="activity-description-pane" class="activity-description-bg">
454 
</div>
4105 mandeep.dh 455 
<div id="bottom-infopane-middle">
4142 mandeep.dh 456 
    <br />
457 
    <br />
458 
    <label class="heading">Ticket details</label><br />
3090 mandeep.dh 459 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
460 
        <table>
461 
            <colgroup>
462 
                <col width="200px"/>
463 
                <col width="250px"/>
3106 mandeep.dh 464 
                <col width="120px"/>
3090 mandeep.dh 465 
                <col width="200px"/>
3106 mandeep.dh 466 
                <col width="300px"/>
3090 mandeep.dh 467 
            </colgroup>
3405 mandeep.dh 468 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 469 
            #set($user = $action.getUser())
470 
                <tr >
4142 mandeep.dh 471 
                    <td class="bold">Customer Name: </td>
3546 mandeep.dh 472 
                    <td >$user.getName()</td>
473 
                    <td ></td>
4142 mandeep.dh 474 
                    <td class="bold">Customer Mobile No: </td>
3853 mandeep.dh 475 
                    <td >
476 
                        #if($user.isSetMobileNumber())
477 
                            $user.getMobileNumber()
478 
                        #else
479 
                            N/A
480 
                        #end
481 
                    </td>
3546 mandeep.dh 482 
                </tr>
3405 mandeep.dh 483 
            #else
484 
                <tr >
4142 mandeep.dh 485 
                    <td class="bold">Customer Name: </td>
3405 mandeep.dh 486 
                    <td >
487 
                        #if($ticket.isSetCustomerName())
488 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
489 
                        #else
490 
                            <input type="text" name="customerName"/>
491 
                        #end
492 
                    </td>
493 
                    <td ></td>
4142 mandeep.dh 494 
                    <td class="bold">Customer Mobile No: </td>
3405 mandeep.dh 495 
                    <td >
496 
                        #if($ticket.isSetCustomerMobileNumber())
497 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
498 
                        #else
499 
                            <input type="text" name="customerMobileNumber"/>
500 
                        #end
501 
                    </td>
502 
                </tr>
503 
            #end
3090 mandeep.dh 504 
            <tr >
3106 mandeep.dh 505 
                <td ><label>Description:</label></td>
3578 mandeep.dh 506 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 507 
            </tr>
508 
            <tr >
3090 mandeep.dh 509 
                <td ><label>Category:</label></td>
510 
                <td >
3106 mandeep.dh 511 
                <select name="category" class="width10">
512 
                    #foreach( $category in $action.getTicketCategories() )
513 
                        #if($category.name() == $ticket.getCategory().name())
514 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 515 
                        #else
3106 mandeep.dh 516 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 517 
                        #end
518 
                    #end
519 
                </select>
520 
                </td>
521 
                <td></td>
3106 mandeep.dh 522 
                <td ><label>Order Id:</label></td>
523 
                <td >
3168 mandeep.dh 524 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 525 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
526 
                                $ticket.getOrderId()
527 
                        </a>
3106 mandeep.dh 528 
                    #else
529 
                        N/A
530 
                    #end
531 
                </td>
3090 mandeep.dh 532 
            </tr>
533 
            <tr >
534 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 535 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 536 
                    <td >
3106 mandeep.dh 537 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 538 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 539 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 540 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
541 
                            #else
542 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
543 
                            #end
544 
                        #end
545 
                    </select>
546 
                    </td>
3405 mandeep.dh 547 
                #else
4020 mandeep.dh 548 
                    <td >
549 
                        <select name="assigneeEmailId" class="width10">
550 
                            #if ($ticket.isSetAssigneeId())
551 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
552 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
553 
                            #else
554 
                                <option value="" selected="selected">N/A</option>
555 
                            #end
556 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
557 
                        </select>
558 
                    </td>
3090 mandeep.dh 559 
                #end
560 
                <td ></td>
3106 mandeep.dh 561 
                <td ><label>Created by:</label></td>
562 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 563 
            </tr>
564 
            <tr >
565 
                <td ><label>Status:</label></td>
566 
                <td >
3106 mandeep.dh 567 
                <select name="status" class="width10">
568 
                    #foreach( $status in $action.getTicketStatuses() )
569 
                        #if($status.name() == $ticket.getStatus().name())
570 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 571 
                        #else
3106 mandeep.dh 572 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 573 
                        #end
574 
                    #end
575 
                </select>
576 
                </td>
577 
                <td ></td>
578 
                <td ><label>Priority:</label></td>
579 
                <td >
3106 mandeep.dh 580 
                <select name="priority" class="width10">
581 
                    #foreach( $priority in $action.getTicketPriorities() )
582 
                        #if($priority.name() == $ticket.getPriority().name())
583 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 584 
                        #else
3106 mandeep.dh 585 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 586 
                        #end
587 
                    #end
588 
                </select>
589 
                </td>
590 
            </tr>
591 
            <tr >
3106 mandeep.dh 592 
                <td ><label>Activity Type:</label></td>
593 
                <td colspan="4">
3339 mandeep.dh 594 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 595 
                    #foreach( $type in $action.getActivityTypes() )
596 
                        #if($type.name() == "OTHER")
597 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 598 
                        #else
3106 mandeep.dh 599 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 600 
                        #end
601 
                    #end
602 
                </select>
603 
                </td>
3106 mandeep.dh 604 
                </td>
3090 mandeep.dh 605 
            </tr>
606 
            <tr >
3106 mandeep.dh 607 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 608 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 609 
            </tr>
610 
            <tr >
3090 mandeep.dh 611 
                <td colspan="2"></td>
612 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 613 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 614 
            </tr>
615 
        </table>
616 
    </form>
617 
</div>
3546 mandeep.dh 618 
<br />
3090 mandeep.dh 619 
</div>
3106 mandeep.dh 620 
#end
3546 mandeep.dh 621 
</div>
3106 mandeep.dh 622 
<script >
3499 mandeep.dh 623 
$(document).ready(
624 
    function () {
625 
        $(".truncated-text-for-activity-table").truncate({
626 
            width : 65,
627 
            addtitle : true
628 
        });
3546 mandeep.dh 629 
 
630 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 631 
            width : 85,
3546 mandeep.dh 632 
            addtitle : true
633 
        });
3499 mandeep.dh 634 
    }
635 
);
3390 mandeep.dh 636 
</script>