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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
16244 manish.sha 47 
			#if($action.isSaholicAndProfitMandiAllowed())
48 
                #foreach($item in $action.getEscalationMatrix())
49 
                    #if($velocityCount % 2 != 0)
50 
                        <tr >
51 
                    #end
52 
                    <td>
53 
                    #if($item.name().equals("SHIPPING_AND_DELIVERY"))
54 
                        <input type="radio" name="escalate" value="$item.name()" checked />
55 
                    #else
56 
                        <input type="radio" name="escalate" value="$item.name()" />
57 
                    #end
58 
                    <label title="$item.getDescription()">$item.name()</label>
59 
                    </td>
60 
                    #if($velocityCount % 2 == 0)
61 
                        </ tr>
62 
                    #end
63 
				#end
64 
				#foreach($item in $action.getPMEscalationMatrix())
65 
                    #if($velocityCount % 2 != 0)
66 
                        <tr >
67 
                    #end
68 
                    <td>
69 
                        <input type="radio" name="escalate" value="$item.name()" />
70 
                    <label title="$item.getDescription()">$item.name()</label>
71 
                    </td>
72 
                    #if($velocityCount % 2 == 0)
73 
                        </ tr>
74 
                    #end
75 
    			#end
76 
			#elseif($action.isProfitMandiAgent())
77 
				#foreach($item in $action.getPMEscalationMatrix())
78 
                    #if($velocityCount % 2 != 0)
79 
                        <tr >
80 
                    #end
81 
                    <td>
82 
                    #if($item.name().equals("PM_CASH_BACK_INQUIRY"))
83 
                        <input type="radio" name="escalate" value="$item.name()" checked />
84 
                    #else
85 
                        <input type="radio" name="escalate" value="$item.name()" />
86 
                    #end
87 
                    <label title="$item.getDescription()">$item.name()</label>
88 
                    </td>
89 
                    #if($velocityCount % 2 == 0)
90 
                        </ tr>
91 
                    #end
92 
				#end
93 
			#else
94 
				 #foreach($item in $action.getEscalationMatrix())
95 
                    #if($velocityCount % 2 != 0)
96 
                        <tr >
97 
                    #end
98 
                    <td>
99 
                    #if($item.name().equals("SHIPPING_AND_DELIVERY"))
100 
                        <input type="radio" name="escalate" value="$item.name()" checked />
101 
                    #else
102 
                        <input type="radio" name="escalate" value="$item.name()" />
103 
                    #end
104 
                    <label title="$item.getDescription()">$item.name()</label>
105 
                    </td>
106 
                    #if($velocityCount % 2 == 0)
107 
                        </ tr>
108 
                    #end
109 
				#end
110 
			#end
4020 mandeep.dh 111 
            <tr >
4027 mandeep.dh 112 
                <td colspan="2">
4020 mandeep.dh 113 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
114 
                </td>
115 
            </tr>
116 
            <tr >
4027 mandeep.dh 117 
                <td colspan="2">
4020 mandeep.dh 118 
                    <input type="submit" value="Escalate"/>
119 
                </td>
120 
            </tr>
121 
        </table>
122 
    </form>
123 
</div>
4689 anupam.sin 124 
<div id="cancel-div" class="hidden">
125 
    <form id="cancel-form">
4241 anupam.sin 126 
        <table class="display">
127 
            #foreach($item in $action.getCODCancelMatrix())
128 
                #if($velocityCount % 2 != 0)
129 
                    <tr >
130 
                #end
131 
                <td>
132 
                #if($item.name().equals("INVALID_CONTACT_DETAILS"))
4681 amar.kumar 133 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" checked />
4241 anupam.sin 134 
                #else
4681 amar.kumar 135 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" />
4241 anupam.sin 136 
                #end
137 
                <label title="$item.getDescription()">$item.name()</label>
138 
                </td>
139 
                #if($velocityCount % 2 == 0)
140 
                    </ tr>
141 
                #end
142 
            #end
143 
            <tr >
4681 amar.kumar 144 
                <td id ="cancelReasonBox" colspan="2">
4689 anupam.sin 145 
                    <textarea name="body" rows="5" cols="80" id="cancel-body"></textarea>
4241 anupam.sin 146 
                </td>
147 
            </tr>
148 
            <tr >
149 
                <td colspan="2">
150 
                    <input type="submit" value="Cancel COD"/>
151 
                </td>
152 
            </tr>
153 
        </table>
154 
    </form>
155 
</div>
7645 anupam.sin 156 
<div id='store-return-auth' style='display:none;text-align:center;font-size: 15px;'>
157 
	<form id='store-return-form'>
158 
	Case closure : <input type="radio" checked='checked' name="closureType" value="reship">Reship</input>
159 
		           <input type="radio" name="closureType" value="refund">Refund</input>
160 
	<br>
161 
	<br>
162 
	Premises : <input type="radio" checked='checked' name="premises" value="store">Store</input>
163 
		       <input type="radio" name="premises" value="home">Customer premises</input>
164 
	<br><br>
165 
	<input id='auth-return-button' type='button' value='AUTHORIZE'>
166 
	</form>
167 
</div>
168 
<div id='store-doa-auth' style='display:none;text-align:center;font-size: 15px;'>
169 
	<form id='store-doa-form' action='/crm/tickets!authorizeDOA'>
170 
	Case closure : <input type="radio" checked='checked' name="closureType" value="reship">Reship</input>
171 
		           <input type="radio" name="closureType" value="refund">Refund</input>
172 
	<br>
173 
	<br>
174 
	Premises : <input type="radio" checked='checked' name="premises" value="store">Store</input>
175 
		       <input type="radio" name="premises" value="home">Customer premises</input>
176 
	<br><br>
177 
	<input id='auth-doa-button' type='button' value='AUTHORIZE'>
178 
	</form>
179 
</div>
4267 anupam.sin 180 
#if($action.getPayments() && $action.canViewFlaggedPayments())
181 
<div id="payment-pane">
182 
	<br />
183 
    <label class="heading">Payments</label><br />
184 
    <table id="payment-table" class="display">
185 
        <thead>
186 
            <tr>
187 
                <th>Payment Id</th>
188 
                <th>Gateway Payment Id</th>
189 
                <th>Gateway Id</th>
190 
                <th>Amount</th>
191 
                <th></th>
192 
                <th></th>
193 
            </tr>
194 
        </thead>
195 
        <tbody>
196 
            #foreach($payment in $action.getPayments())
197 
            #set($paymentId = $payment.getPaymentId())
198 
            #set($trClass = "table-tr-odd")
199 
            #if($velocityCount % 2 == 0)
200 
                #set($trClass = "table-tr-even")
201 
            #end
202 
            <tr id="payment-row-$paymentId" class="$trClass">
203 
                <td>
204 
                        $paymentId
205 
                </td>
206 
				#if($payment.getGatewayPaymentId())
207 
                <td class="truncated-text-for-order-table">$payment.getGatewayPaymentId()</td>
208 
				#else
209 
				<td>N/A</td>
210 
				#end
211 
                <td class="truncated-text-for-order-table">$payment.getGatewayId()</td>
212 
                <td>$payment.getAmount()</td>
4438 anupam.sin 213 
                <td class="center-aligned"><input id="block-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Block Payment" class="CODButton"/> </td>
214 
                <td class="center-aligned"><input id="allow-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Allow Payment" class="CODButton"/> </td>
4267 anupam.sin 215 
            </tr>
216 
            #end
217 
        </tbody>
218 
    </table>
219 
</div>
220 
#end
18341 amit.gupta 221 
#if($action.canVerifyCOD())
222 
<div>
223 
	<table>
224 
		<thead>
225 
			<tr>
226 
				<th>Tr Id</th>
227 
				<th>Total</th>
228 
				<th>Shipping</th>
229 
				<th>Address</th>
230 
				<th>Mobile</th>
231 
			</tr>
232 
		</thead>
233 
		<tbody>
234 
		#foreach ($mapEntry in $action.getTransactions().entrySet())
235 
		<tr>
236 
			<td>$mapEntry.key</td>
237 
			<td>$action.getTransactionTotal().get($mapEntry.key)</td>
238 
			<td>$action.getTransactionShipping().get($mapEntry.key)</td>
239 
			<td>$action.getAddress($mapEntry.value)</td>
240 
			<td>$mapEntry.value.getCustomer_mobilenumber()</td>
241 
		</tr>
242 
		#end
243 
		</tbody>
244 
	</table>
245 
</div>
246 
#end
4490 anupam.sin 247 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments() || ($action.canViewDoaRequests())))
3090 mandeep.dh 248 
<div id="bottom-infopane-upper">
4142 mandeep.dh 249 
    <br />
250 
    <label class="heading">Orders</label><br />
4105 mandeep.dh 251 
    <table id="order-table" class="display">
252 
        <thead>
253 
            <tr>
254 
                <th>Order Id</th>
255 
                <th>Product</th>
256 
                <th>Created</th>
257 
                <th>Amount</th>
18341 amit.gupta 258 
                <th>Expected delivery</th>
259 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
260 
                #else
4105 mandeep.dh 261 
                <th>Mobile No</th>
262 
                <th>Shipping Address</th>
18341 amit.gupta 263 
                #end
5407 amar.kumar 264 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
4105 mandeep.dh 265 
                <th></th>
266 
                <th></th>
5791 anupam.sin 267 
				#elseif($ticket.getCategory().name().equals("STORE_PICKUP"))
268 
				<th>Pickup Expiry</th>
269 
                <th></th>
270 
                <th></th>
5407 amar.kumar 271 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION") || $ticket.getCategory().name().equals("DOA_RECEIVED") || $ticket.getCategory().name().equals("RETURN_FORM"))
272 
				<th></th>
273 
                <th></th>
4105 mandeep.dh 274 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
275 
                <th>Promised delivery</th>
276 
                <th>Delay reason</th>
277 
                #end
278 
            </tr>
279 
        </thead>
280 
        <tbody>
281 
            #foreach($order in $action.getOrders())
282 
            #set($orderId = $order.getId())
283 
            #set($trClass = "table-tr-odd")
284 
            #if($velocityCount % 2 == 0)
285 
                #set($trClass = "table-tr-even")
5890 anupam.sin 286 
			#end
287 
			#if($order.getPickupStoreId() != 0)
5912 anupam.sin 288 
				<tr id="order-row-$orderId" class="$trClass" style="color:red">
5890 anupam.sin 289 
			#else
290 
				<tr id="order-row-$orderId" class="$trClass">
291 
			#end
4105 mandeep.dh 292 
                <td>
293 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
294 
                        $orderId
295 
                    </a>
296 
                </td>
297 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
298 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
299 
                <td>$order.getTotal_amount()</td>
18341 amit.gupta 300 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
301 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
302 
                #else
4105 mandeep.dh 303 
                <td>$order.getCustomer_mobilenumber()</td>
304 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
18341 amit.gupta 305 
                #end
4105 mandeep.dh 306 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
4280 anupam.sin 307 
                <td class="center-aligned"><input type="button" value="Verify COD" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status CODButton"/> </td>
4702 amar.kumar 308 
                <td class="center-aligned"><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="COD_VERIFICATION_FAILED" class="display-cancel-order-popup CODButton"/> </td>
4277 anupam.sin 309 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION"))
4280 anupam.sin 310 
				<td class="center-aligned"><input type="button" value="Confirm" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCEL_REQUEST_CONFIRMED" class="update-order-status CODButton"/> </td>
311 
                <td class="center-aligned"><input type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" orderStatus="DENY_CANCEL_REQUEST" class="update-order-status CODButton"/> </td>
4490 anupam.sin 312 
				#elseif(($ticket.getCategory().name().equals("RETURN_FORM")) && ($action.canViewDoaRequests()))
7645 anupam.sin 313 
					#set($storeAuthId = "authorize-return")
314 
					#if($order.getSource() == 2)
315 
						#set($storeAuthId = "display-store-ret-auth-options")
316 
					#end
4490 anupam.sin 317 
				<td class="center-aligned"><input id="deny-return" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
7645 anupam.sin 318 
                <td class="center-aligned"><input id="$storeAuthId" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
4490 anupam.sin 319 
                #elseif(($ticket.getCategory().name().equals("DOA_RECEIVED")) && ($action.canViewDoaRequests()))
7645 anupam.sin 320 
					#set($storeAuthId = "authorize-doa")
321 
					#if($order.getSource() == 2)
322 
						#set($storeAuthId = "display-store-doa-auth-options")
323 
					#end
4490 anupam.sin 324 
				<td class="center-aligned"><input id="deny-doa" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
7645 anupam.sin 325 
                <td class="center-aligned"><input id="$storeAuthId" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
4490 anupam.sin 326 
				#elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
4105 mandeep.dh 327 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
328 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
5791 anupam.sin 329 
				#elseif($ticket.getCategory().name().equals("STORE_PICKUP"))
330 
				<td class="center-aligned truncated-text-for-order-table">$action.getPickupExpiryDate($orderId, $order.getDelivery_timestamp())</td>
5918 anupam.sin 331 
    				#if(!$ticket.getStatus().name().equals("CLOSED"))
332 
    				<td class="center-aligned" id="pickupExtensionContainer">
333 
    					<select id="pickupExtension" name="pickupExtension" class="pickupExtension" style="width:50px">
334 
                                <option value="0" selected="selected">0</option>
335 
                                <option value="1">1</option>
336 
    							<option value="2">2</option>
337 
    							<option value="3">3</option>
338 
    							<option value="4">4</option>
339 
    							<option value="5">5</option>
340 
    					</select>
341 
    				</td>
342 
    				<td class="center-aligned"><input type="button" value="Extend" ticketId="$ticketId" orderId="$orderId" class="extend-expiry CODButton"/> </td>
343 
					#else
344 
					<td></td>
345 
					<td></td>
346 
					#end
347 
 
4105 mandeep.dh 348 
                #end
349 
            </tr>
350 
            #end
351 
        </tbody>
352 
    </table>
353 
</div>
354 
#end
4142 mandeep.dh 355 
<div id="bottom-infopane-lower">
356 
    <br />
357 
    <br />
358 
    <label class="heading">Activities</label><br />
4241 anupam.sin 359 
	<a name=currentActivity></a>
4142 mandeep.dh 360 
    <table id="activity-table" class="display">
361 
        <thead >
362 
            <tr class="table-tr-header">
363 
                <th >Activity Id</th>
364 
                <th >Type</th>
365 
                <th >Description</th>
366 
                <th >Timestamp</th>
367 
                <th >Created by</th>
368 
                <th >Assignee</th>
369 
                <th >Category</th>
370 
                <th >Status</th>
371 
                <th >Priority</th>
372 
                <th >Ticket Description</th>
373 
                <!--th >Customer Name</th>
374 
                <th >Customer Email Id</th>
375 
                <th >Customer Mobile No</th-->
376 
            </tr>
377 
        </thead>
378 
        <tbody >
379 
        #foreach($activity in $action.getActivities())
380 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
381 
            #set($trClass = "table-tr-odd")
382 
            #if($velocityCount % 2 == 0)
383 
                #set($trClass = "table-tr-even")
384 
            #end
385 
            <tr class="$trClass">
4241 anupam.sin 386 
				<td>
5521 amar.kumar 387 
					<a alt="Show Activity Description" title="Show Activity Description" href="#currentActivity" activityId="$activity.getId()" isRead="$activity.isIsRead()"class="show-activity-description">
4241 anupam.sin 388 
                        $activity.getId()
389 
                    </a>
390 
				</td>
391 
                <!--<td class="truncated-text-for-activity-table">$activity.getId()</td>
392 
				-->
4142 mandeep.dh 393 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
4241 anupam.sin 394 
                <td id="activity-description" class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
4142 mandeep.dh 395 
                <td class="truncated-text-for-activity-table">$date</td>
396 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
397 
                #if($activity.isSetTicketAssigneeId())
398 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
399 
                #else
400 
                    <td class="truncated-text-for-activity-table">N/A</td>
401 
                #end
402 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
403 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
404 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
405 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
406 
                <!--td class="truncated-text-for-activity-table">
407 
                #if($activity.getCustomerName())
408 
                    $activity.getCustomerName()
409 
                #else
410 
                    N/A
411 
                #end
412 
                </td>
413 
                <td class="truncated-text-for-activity-table">
414 
                #if($activity.getCustomerEmailId())
415 
                    $activity.getCustomerEmailId()
416 
                #else
417 
                    N/A
418 
                #end
419 
                </td>
420 
                <td class="truncated-text-for-activity-table">
421 
                #if($activity.getCustomerMobileNumber())
422 
                    $activity.getCustomerMobileNumber()
423 
                #else
424 
                    N/A
425 
                #end
426 
                </td-->
427 
            </tr>
428 
        #end
429 
        </tbody>
430 
    </table>
4490 anupam.sin 431 
	<label class="bold">Attachments: </label>
432 
	#set($map = $action.getAllAttachmentsForTicket())
433 
		#foreach($key in $map.keySet())
434 
           <br/>
435 
		   <a alt="Download Attachment" title="Download Attachment" href="/crm/activity-info!downloadAttachment?attachment=$map.get($key)" attachment="$map.get($key)" target="_blank">
436 
			$key
437 
		   </a>
438 
		#end
439 
		<br/>
4142 mandeep.dh 440 
</div>
4241 anupam.sin 441 
<div id="activity-description-pane" class="activity-description-bg">
442 
</div>
4105 mandeep.dh 443 
<div id="bottom-infopane-middle">
4142 mandeep.dh 444 
    <br />
445 
    <br />
446 
    <label class="heading">Ticket details</label><br />
3090 mandeep.dh 447 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
448 
        <table>
449 
            <colgroup>
450 
                <col width="200px"/>
451 
                <col width="250px"/>
3106 mandeep.dh 452 
                <col width="120px"/>
3090 mandeep.dh 453 
                <col width="200px"/>
3106 mandeep.dh 454 
                <col width="300px"/>
3090 mandeep.dh 455 
            </colgroup>
3405 mandeep.dh 456 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 457 
            #set($user = $action.getUser())
458 
                <tr >
4142 mandeep.dh 459 
                    <td class="bold">Customer Name: </td>
3546 mandeep.dh 460 
                    <td >$user.getName()</td>
461 
                    <td ></td>
4142 mandeep.dh 462 
                    <td class="bold">Customer Mobile No: </td>
3853 mandeep.dh 463 
                    <td >
464 
                        #if($user.isSetMobileNumber())
465 
                            $user.getMobileNumber()
466 
                        #else
467 
                            N/A
468 
                        #end
469 
                    </td>
3546 mandeep.dh 470 
                </tr>
3405 mandeep.dh 471 
            #else
472 
                <tr >
4142 mandeep.dh 473 
                    <td class="bold">Customer Name: </td>
3405 mandeep.dh 474 
                    <td >
475 
                        #if($ticket.isSetCustomerName())
476 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
477 
                        #else
478 
                            <input type="text" name="customerName"/>
479 
                        #end
480 
                    </td>
481 
                    <td ></td>
4142 mandeep.dh 482 
                    <td class="bold">Customer Mobile No: </td>
3405 mandeep.dh 483 
                    <td >
484 
                        #if($ticket.isSetCustomerMobileNumber())
485 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
486 
                        #else
487 
                            <input type="text" name="customerMobileNumber"/>
488 
                        #end
489 
                    </td>
490 
                </tr>
491 
            #end
3090 mandeep.dh 492 
            <tr >
3106 mandeep.dh 493 
                <td ><label>Description:</label></td>
3578 mandeep.dh 494 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 495 
            </tr>
496 
            <tr >
3090 mandeep.dh 497 
                <td ><label>Category:</label></td>
498 
                <td >
3106 mandeep.dh 499 
                <select name="category" class="width10">
500 
                    #foreach( $category in $action.getTicketCategories() )
501 
                        #if($category.name() == $ticket.getCategory().name())
502 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 503 
                        #else
3106 mandeep.dh 504 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 505 
                        #end
506 
                    #end
507 
                </select>
508 
                </td>
509 
                <td></td>
3106 mandeep.dh 510 
                <td ><label>Order Id:</label></td>
511 
                <td >
3168 mandeep.dh 512 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 513 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
514 
                                $ticket.getOrderId()
515 
                        </a>
3106 mandeep.dh 516 
                    #else
517 
                        N/A
518 
                    #end
519 
                </td>
3090 mandeep.dh 520 
            </tr>
521 
            <tr >
522 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 523 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 524 
                    <td >
3106 mandeep.dh 525 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 526 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 527 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 528 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
529 
                            #else
530 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
531 
                            #end
532 
                        #end
533 
                    </select>
534 
                    </td>
3405 mandeep.dh 535 
                #else
4020 mandeep.dh 536 
                    <td >
537 
                        <select name="assigneeEmailId" class="width10">
538 
                            #if ($ticket.isSetAssigneeId())
539 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
540 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
541 
                            #else
542 
                                <option value="" selected="selected">N/A</option>
543 
                            #end
544 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
545 
                        </select>
546 
                    </td>
3090 mandeep.dh 547 
                #end
548 
                <td ></td>
3106 mandeep.dh 549 
                <td ><label>Created by:</label></td>
550 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 551 
            </tr>
552 
            <tr >
553 
                <td ><label>Status:</label></td>
554 
                <td >
3106 mandeep.dh 555 
                <select name="status" class="width10">
556 
                    #foreach( $status in $action.getTicketStatuses() )
557 
                        #if($status.name() == $ticket.getStatus().name())
558 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 559 
                        #else
3106 mandeep.dh 560 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 561 
                        #end
562 
                    #end
563 
                </select>
564 
                </td>
565 
                <td ></td>
566 
                <td ><label>Priority:</label></td>
567 
                <td >
3106 mandeep.dh 568 
                <select name="priority" class="width10">
569 
                    #foreach( $priority in $action.getTicketPriorities() )
570 
                        #if($priority.name() == $ticket.getPriority().name())
571 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 572 
                        #else
3106 mandeep.dh 573 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 574 
                        #end
575 
                    #end
576 
                </select>
577 
                </td>
578 
            </tr>
579 
            <tr >
3106 mandeep.dh 580 
                <td ><label>Activity Type:</label></td>
581 
                <td colspan="4">
3339 mandeep.dh 582 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 583 
                    #foreach( $type in $action.getActivityTypes() )
584 
                        #if($type.name() == "OTHER")
585 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 586 
                        #else
3106 mandeep.dh 587 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 588 
                        #end
589 
                    #end
590 
                </select>
591 
                </td>
3106 mandeep.dh 592 
                </td>
3090 mandeep.dh 593 
            </tr>
594 
            <tr >
3106 mandeep.dh 595 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 596 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 597 
            </tr>
598 
            <tr >
3090 mandeep.dh 599 
                <td colspan="2"></td>
600 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 601 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 602 
            </tr>
603 
        </table>
604 
    </form>
605 
</div>
3546 mandeep.dh 606 
<br />
3090 mandeep.dh 607 
</div>
3106 mandeep.dh 608 
#end
3546 mandeep.dh 609 
</div>
3106 mandeep.dh 610 
<script >
3499 mandeep.dh 611 
$(document).ready(
612 
    function () {
613 
        $(".truncated-text-for-activity-table").truncate({
614 
            width : 65,
615 
            addtitle : true
616 
        });
3546 mandeep.dh 617 
 
618 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 619 
            width : 85,
3546 mandeep.dh 620 
            addtitle : true
621 
        });
3499 mandeep.dh 622 
    }
623 
);
3390 mandeep.dh 624 
</script>