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mandeep.dh |
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/**
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*
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*/
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package in.shop2020.serving.controllers;
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import in.shop2020.crm.Agent;
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import in.shop2020.crm.Ticket;
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import in.shop2020.crm.TicketStatus;
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import in.shop2020.model.v1.user.User;
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import in.shop2020.model.v1.user.UserContextException;
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import java.util.ArrayList;
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import java.util.List;
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import org.apache.thrift.TException;
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/**
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* @author mandeep
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*
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*/
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public class TicketsController extends BaseController {
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/**
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*
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*/
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private static final long serialVersionUID = 1L;
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List<Ticket> tickets = new ArrayList<Ticket>();
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public String getMyOpenTickets() {
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try {
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createServiceClients();
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Agent agent = crmServiceClient
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.getAgentByEmailId(currentAgentEmailId);
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for (Ticket ticket : crmServiceClient.getAssignedTickets(agent
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.getId())) {
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if (TicketStatus.OPEN.equals(ticket.getStatus())) {
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tickets.add(ticket);
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}
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}
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} catch (TException e) {
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String errorString = "Error getting tickets for "
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+ currentAgentEmailId;
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log.error(errorString, e);
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addActionError(errorString);
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}
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return INDEX;
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}
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public String getMyTickets() {
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try {
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createServiceClients();
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Agent agent = crmServiceClient.getAgentByEmailId(currentAgentEmailId);
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tickets = crmServiceClient.getAssignedTickets(agent.getId());
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} catch (TException e) {
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String errorString = "Error getting tickets for " + currentAgentEmailId;
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log.error(errorString, e);
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addActionError(errorString);
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}
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return INDEX;
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}
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public String getUnassignedTickets() {
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try {
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createServiceClients();
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tickets = crmServiceClient.getUnassignedTickets();
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} catch (TException e) {
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String errorString = "Error getting tickets for " + currentAgentEmailId;
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log.error(errorString, e);
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addActionError(errorString);
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}
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return INDEX;
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}
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public String getAllTickets() {
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try {
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createServiceClients();
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Agent agent = crmServiceClient.getAgentByEmailId(currentAgentEmailId);
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tickets = crmServiceClient.getAllTickets(agent.getId());
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} catch (TException e) {
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String errorString = "Error getting tickets for " + currentAgentEmailId;
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log.error(errorString, e);
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addActionError(errorString);
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}
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return INDEX;
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}
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public String getAllOpenTickets() {
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try {
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createServiceClients();
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Agent agent = crmServiceClient.getAgentByEmailId(currentAgentEmailId);
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for (Ticket ticket : crmServiceClient.getAllTickets(agent.getId())) {
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if (TicketStatus.OPEN.equals(ticket.getStatus())) {
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tickets.add(ticket);
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}
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}
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} catch (TException e) {
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String errorString = "Error getting tickets for " + currentAgentEmailId;
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log.error(errorString, e);
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addActionError(errorString);
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}
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return INDEX;
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}
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public User getUser(Long userId) {
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User user = null;
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try {
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createServiceClients();
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user = userContextServiceClient.getUserById(userId);
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} catch (UserContextException e) {
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String errorString = "Could not fetch user for " + userId;
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log.error(errorString, e);
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addActionError(errorString);
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} catch (TException e) {
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String errorString = "Could not create client";
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log.error(errorString, e);
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addActionError(errorString);
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}
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return user;
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}
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public Agent getAgent(long agentId) {
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Agent agent = null;
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try {
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agent = crmServiceClient.getAgent(agentId);
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} catch (TException e) {
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String errorString = "Could not get agent for " + agentId;
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log.error(errorString, e);
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addActionError(errorString);
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}
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return agent;
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}
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public List<Ticket> getTickets() {
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return tickets;
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}
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public void setTickets(List<Ticket> tickets) {
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this.tickets = tickets;
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}
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}
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