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3137 mandeep.dh 1 
/**
2 
 *
3 
 */
4 
package in.shop2020.serving.controllers;
5 
 
3339 mandeep.dh 6 
import in.shop2020.crm.Activity;
7 
import in.shop2020.crm.ActivityType;
3137 mandeep.dh 8 
import in.shop2020.crm.Agent;
3390 mandeep.dh 9 
import in.shop2020.crm.SearchFilter;
3137 mandeep.dh 10 
import in.shop2020.crm.Ticket;
3339 mandeep.dh 11 
import in.shop2020.crm.TicketCategory;
12 
import in.shop2020.crm.TicketPriority;
3137 mandeep.dh 13 
import in.shop2020.crm.TicketStatus;
5791 anupam.sin 14 
import in.shop2020.model.v1.order.Attribute;
3546 mandeep.dh 15 
import in.shop2020.model.v1.order.LineItem;
16 
import in.shop2020.model.v1.order.Order;
17 
import in.shop2020.model.v1.order.OrderStatus;
4267 anupam.sin 18 
import in.shop2020.model.v1.order.Transaction;
3546 mandeep.dh 19 
import in.shop2020.model.v1.order.TransactionServiceException;
4267 anupam.sin 20 
import in.shop2020.model.v1.order.TransactionStatus;
3137 mandeep.dh 21 
import in.shop2020.model.v1.user.User;
22 
import in.shop2020.model.v1.user.UserContextException;
3578 mandeep.dh 23 
import in.shop2020.payments.Payment;
24 
import in.shop2020.payments.PaymentException;
25 
import in.shop2020.payments.PaymentStatus;
3390 mandeep.dh 26 
import in.shop2020.serving.auth.CRMAuthorizingRealm;
27 
import in.shop2020.thrift.clients.CRMClient;
3405 mandeep.dh 28 
import in.shop2020.thrift.clients.HelperClient;
3578 mandeep.dh 29 
import in.shop2020.thrift.clients.PaymentClient;
3546 mandeep.dh 30 
import in.shop2020.thrift.clients.TransactionClient;
3390 mandeep.dh 31 
import in.shop2020.thrift.clients.UserClient;
3405 mandeep.dh 32 
import in.shop2020.util.CRMConstants;
4020 mandeep.dh 33 
import in.shop2020.util.CRMConstants.EscalationMatrix;
16244 manish.sha 34 
import in.shop2020.util.CRMConstants.PMEscalationMatrix;
17196 manish.sha 35 
import in.shop2020.util.SendGrid;
16642 manish.sha 36 
import in.shop2020.util.SendGridException;
17196 manish.sha 37 
import in.shop2020.utils.GmailUtils;
3405 mandeep.dh 38 
import in.shop2020.utils.HelperService.Client;
39 
import in.shop2020.utils.HelperServiceException;
3546 mandeep.dh 40 
import in.shop2020.utils.ModelUtils;
3137 mandeep.dh 41 
 
17083 manish.sha 42 
import java.io.File;
3397 mandeep.dh 43 
import java.text.ParseException;
5791 anupam.sin 44 
import java.text.SimpleDateFormat;
3137 mandeep.dh 45 
import java.util.ArrayList;
5791 anupam.sin 46 
import java.util.Arrays;
3578 mandeep.dh 47 
import java.util.Calendar;
3390 mandeep.dh 48 
import java.util.Collections;
3405 mandeep.dh 49 
import java.util.Date;
4490 anupam.sin 50 
import java.util.HashMap;
3137 mandeep.dh 51 
import java.util.List;
5909 amar.kumar 52 
import java.util.Map;
3137 mandeep.dh 53 
 
17083 manish.sha 54 
import javax.mail.MessagingException;
55 
 
4256 mandeep.dh 56 
import net.htmlparser.jericho.Source;
57 
 
3405 mandeep.dh 58 
import org.apache.shiro.SecurityUtils;
3137 mandeep.dh 59 
import org.apache.thrift.TException;
3546 mandeep.dh 60 
import org.apache.thrift.transport.TTransportException;
3137 mandeep.dh 61 
 
62 
/**
63 
 * @author mandeep
64 
 *
65 
 */
66 
public class TicketsController extends BaseController {
67 
 
68 
    /**
69 
     *
70 
     */
71 
    private static final long serialVersionUID = 1L;
72 
 
73 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
14882 manish.sha 74 
 
3405 mandeep.dh 75 
    private String            customerEmailId;
3339 mandeep.dh 76 
    private String            description;
77 
    private String            assigneeEmailId;
78 
    private String            priority;
79 
    private String            category;
80 
    private String            orderId;
3397 mandeep.dh 81 
    private String[]          agentIds;
82 
    private String            startTimestamp;
83 
    private String            endTimestamp;
3137 mandeep.dh 84 
 
3405 mandeep.dh 85 
    private String            userId;
86 
    private String            id;
87 
    private String            activityDescription;
88 
    private String            status;
89 
    private String            activityType;
90 
    private Ticket            ticket;
91 
    private List<Activity>    activities;
92 
    private String            subject;
93 
    private String            body;
94 
    private String            customerName;
95 
    private String            customerMobileNumber;
3546 mandeep.dh 96 
    private User              user;
97 
    private String            orderStatus;
98 
    private List<Order>       orders;
18341 amit.gupta 99 
    private Map<Long, Order>       transactions;
18342 amit.gupta 100 
	private Map<Long, Long>    transactionShipping;
101 
    private Map<Long, Long>    transactionTotal;
4267 anupam.sin 102 
    private List<Payment>     payments;
4020 mandeep.dh 103 
    private String            escalate;
4241 anupam.sin 104 
    private String            cancelReason;
4267 anupam.sin 105 
    private String            transactionId;
5791 anupam.sin 106 
    private String            pickupExtension;
5909 amar.kumar 107 
    private Map<String, Long> ticketCategorycountMap;
7645 anupam.sin 108 
    private String premises = "";
109 
    private String closureType = "";
4438 anupam.sin 110 
    private String paymentId;
16244 manish.sha 111 
    private List<Agent> 	  crmAgents = new ArrayList<Agent>();
112 
    private List<Agent>       pmAgents = new ArrayList<Agent>();
4438 anupam.sin 113 
 
4490 anupam.sin 114 
    private HashMap<String, String> allAttachmentsForTicket;
14882 manish.sha 115 
 
116 
    public static final List<TicketCategory> profitMandiTicketCategoryList = new ArrayList<TicketCategory>() {
117 
        {
118 
            add(TicketCategory.PROFITMANDI_CASHBACK);
119 
            add(TicketCategory.PROFITMANDI_FEEDBACK);
120 
            add(TicketCategory.PROFITMANDI_ORDER_NOT_SEEN);
121 
            add(TicketCategory.PROFITMANDI_RECHARGE_ISSUE);
122 
            add(TicketCategory.PROFITMANDI_OTHER);
123 
        }
124 
    };
4490 anupam.sin 125 
 
3405 mandeep.dh 126 
    public String index() {
127 
        try {
128 
            if (id != null && !id.isEmpty()) {
129 
                SearchFilter searchFilter = new SearchFilter();
130 
                crmServiceClient = new CRMClient().getClient();
131 
                searchFilter.setTicketId(Long.parseLong(id));
132 
                tickets = crmServiceClient.getTickets(searchFilter);
133 
            }
134 
        } catch (TException e) {
135 
            log.error("Error while getting tickets", e);
136 
            return EXCEPTION;
137 
        }
138 
 
139 
        return INDEX;
140 
    }
141 
 
142 
    public String edit() {
143 
        try {
144 
            long ticketId = Long.parseLong(id);
145 
            SearchFilter searchFilter = new SearchFilter();
146 
            searchFilter.setTicketId(ticketId);
147 
            crmServiceClient = new CRMClient().getClient();
148 
            ticket = crmServiceClient.getTickets(searchFilter).get(0);
149 
            activities = crmServiceClient.getActivities(searchFilter);
4490 anupam.sin 150 
            populateAttachments();
3405 mandeep.dh 151 
            subject = createSubjectString(ticket);
152 
 
153 
            if (ticket.isSetCustomerId()) {
154 
                userId = String.valueOf(ticket.getCustomerId());
3546 mandeep.dh 155 
                userContextServiceClient = new UserClient().getClient();
156 
 
157 
                try {
158 
                    user = userContextServiceClient.getUserById(ticket
159 
                            .getCustomerId());
160 
                } catch (UserContextException e) {
161 
                    log.error("Could not fetch user details", e);
162 
                }
3405 mandeep.dh 163 
            }
164 
 
165 
            customerEmailId = ticket.getCustomerEmailId();
4689 anupam.sin 166 
 
4277 anupam.sin 167 
            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
168 
                log.info("Fetching orders for " + ticket.getCustomerId());
169 
                orders = new ArrayList<Order>();
170 
                transactionServiceClient = new TransactionClient().getClient();
4689 anupam.sin 171 
                for (Order order : transactionServiceClient
172 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
173 
                                Collections.singletonList(OrderStatus.CANCEL_REQUEST_RECEIVED))) {
174 
                    log.info("Processing Order: " + order.getId());
4287 anupam.sin 175 
                    orders.add(order);
176 
                }
4277 anupam.sin 177 
            }
3546 mandeep.dh 178 
 
179 
            if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
180 
                log.info("Fetching orders for " + ticket.getCustomerId());
181 
                orders = new ArrayList<Order>();
18341 amit.gupta 182 
                transactions = new HashMap<Long, Order>();
3546 mandeep.dh 183 
                transactionServiceClient = new TransactionClient().getClient();
184 
                for (Order order : transactionServiceClient
185 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
4663 rajveer 186 
                                Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 187 
                    log.info("Processing Order: " + order);
188 
                    if (order.isCod()) {
18341 amit.gupta 189 
                    	transactions.put(order.getTransactionId(), order);
190 
                    	if (transactionShipping.get(order.getTransactionId()) == null){
18342 amit.gupta 191 
                    		transactionShipping.put(order.getTransactionId(), (long)order.getShippingCost());
18341 amit.gupta 192 
                    	} else {
18342 amit.gupta 193 
                    		transactionShipping.put(order.getTransactionId(), transactionShipping.get(order.getTransactionId()).longValue() + (long)order.getShippingCost());
18341 amit.gupta 194 
                    	}
195 
                    	if (transactionTotal.get(order.getTransactionId()) == null){
18342 amit.gupta 196 
                    		transactionTotal.put(order.getTransactionId(), (long)order.getTotal_amount()-(long)order.getGvAmount());
18341 amit.gupta 197 
                    	} else {
18342 amit.gupta 198 
                    		transactionTotal.put(order.getTransactionId(), transactionTotal.get(order.getTransactionId()).longValue() + (long)order.getTotal_amount()-(long)order.getGvAmount());
18341 amit.gupta 199 
                    	}
200 
                    	transactions.put(order.getTransactionId(), order);
3546 mandeep.dh 201 
                        orders.add(order);
202 
                    }
203 
                }
18341 amit.gupta 204 
 
3546 mandeep.dh 205 
            }
4689 anupam.sin 206 
 
4490 anupam.sin 207 
            if (TicketCategory.DOA_RECEIVED.equals(ticket.getCategory())) {
208 
                log.info("Fetching orders for " + ticket.getCustomerId());
209 
                orders = new ArrayList<Order>();
210 
                transactionServiceClient = new TransactionClient().getClient();
211 
                for (Order order : transactionServiceClient
212 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
213 
                                Collections.singletonList(OrderStatus.DOA_REQUEST_RECEIVED))) {
214 
                    log.info("Processing Order: " + order);
215 
                    if (order != null) {
216 
                        orders.add(order);
217 
                    }
218 
                }
219 
            }
4689 anupam.sin 220 
 
4490 anupam.sin 221 
            if (TicketCategory.RETURN_FORM.equals(ticket.getCategory())) {
222 
                log.info("Fetching orders for " + ticket.getCustomerId());
223 
                orders = new ArrayList<Order>();
224 
                transactionServiceClient = new TransactionClient().getClient();
225 
                for (Order order : transactionServiceClient
226 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
227 
                                Collections.singletonList(OrderStatus.RET_REQUEST_RECEIVED))) {
228 
                    log.info("Processing Order: " + order);
229 
                    if (order != null) {
230 
                        orders.add(order);
231 
                    }
232 
                }
233 
            }
3578 mandeep.dh 234 
 
4267 anupam.sin 235 
            if (TicketCategory.PAYMENT_FLAGGED.equals(ticket.getCategory())) {
236 
                log.info("Fetching orders for " + ticket.getCustomerId());
237 
                payments = new ArrayList<Payment>();
238 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
239 
                transactionServiceClient = new TransactionClient().getClient();
240 
                for (Transaction transaction : transactionServiceClient
241 
                        .getTransactionsForCustomer(ticket.getCustomerId(), 0, 0, TransactionStatus.FLAGGED)) {
242 
                    log.info("Processing Transaction: " + transaction);
243 
                    for ( Payment payment : paymentClient.getPaymentForTxnId(transaction.getId())) {
244 
                        if( payment.getStatus().equals(PaymentStatus.AUTHORIZED)) {
245 
                            payments.add(payment);
246 
                        }
247 
                    }
248 
                }
249 
            }
250 
 
3578 mandeep.dh 251 
            if (TicketCategory.FAILED_PAYMENTS.equals(ticket.getCategory())) {
252 
                log.info("Fetching orders for " + ticket.getCustomerId());
253 
                orders = new ArrayList<Order>();
254 
                in.shop2020.payments.PaymentService.Client paymentClient = new PaymentClient().getClient();
255 
 
256 
                long failedTransactionId = -1;
257 
                long lastfailedTransactionTimestamp = -1;
258 
                for (Payment payment : paymentClient.getPaymentsForUser(ticket.getCustomerId(), 0, getTomorrow().getTime(), PaymentStatus.FAILED, 0)) {
259 
                    if (payment.getErrorTimestamp() > lastfailedTransactionTimestamp) {
260 
                        failedTransactionId = payment.getMerchantTxnId();
261 
                    }
262 
                }
263 
 
264 
                transactionServiceClient = new TransactionClient().getClient();
265 
                orders.addAll(transactionServiceClient.getOrdersForTransaction(failedTransactionId, ticket.getCustomerId()));
266 
            }
4008 mandeep.dh 267 
 
268 
            if (TicketCategory.DELAYED_DELIVERY.equals(ticket.getCategory())) {
269 
                log.info("Fetching orders for " + ticket.getCustomerId());
270 
                orders = new ArrayList<Order>();
271 
                transactionServiceClient = new TransactionClient().getClient();
272 
 
273 
                for (Order order : transactionServiceClient.getOrdersForCustomer(ticket.getCustomerId(), 0, 0, null)) {
274 
                    if (order.getExpected_delivery_time() > order.getPromised_delivery_time() && order.getExpected_delivery_time() > new Date().getTime()) {
275 
                        orders.add(order);
276 
                    }
277 
                }
278 
            }
5791 anupam.sin 279 
 
280 
            if (TicketCategory.STORE_PICKUP.equals(ticket.getCategory())) {
281 
                log.info("Fetching orders for " + ticket.getCustomerId());
282 
                orders = new ArrayList<Order>();
283 
                transactionServiceClient = new TransactionClient().getClient();
284 
                for (Order order : transactionServiceClient
285 
                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
286 
                                Collections.singletonList(OrderStatus.RECEIVED_AT_STORE))) {
287 
                    log.info("Processing Order: " + order.getId());
288 
                    orders.add(order);
289 
                }
290 
            }
291 
 
3405 mandeep.dh 292 
        } catch (TException e) {
3546 mandeep.dh 293 
            log.error("Error loading edit page", e);
294 
        } catch (NumberFormatException e) {
295 
            log.error("Error parsing orderId", e);
296 
        } catch (TransactionServiceException e) {
297 
            log.error("Error fetching orders for " + ticket.getCustomerId(), e);
3578 mandeep.dh 298 
        } catch (PaymentException e) {
299 
            log.error("Error fetching payments for " + ticket.getCustomerId(), e);
3405 mandeep.dh 300 
        }
301 
 
302 
        return EDIT;
303 
    }
304 
 
4490 anupam.sin 305 
    private void populateAttachments() {
306 
        allAttachmentsForTicket = new HashMap<String, String>();
307 
        for (Activity activity : activities) {
308 
            log.info("" + activity.getId());
309 
            String attachment = activity.getAttachments();
310 
            if (attachment != null && !attachment.isEmpty()) {
311 
                log.info("" + attachment);
312 
                String [] attachmentList = attachment.split(";");
313 
                for (String attachmentName : attachmentList) {
314 
                    if (attachmentName != null && !attachmentName.isEmpty()) {
315 
                        log.info("" + attachmentName);
316 
                        allAttachmentsForTicket.put(activity.getId() + "-" + attachmentName, attachmentName);
317 
                    }
318 
                }
319 
            }
320 
        }
321 
    }
322 
 
5791 anupam.sin 323 
    public static void main(String[] args) throws TException {
324 
        SearchFilter s = new SearchFilter();
325 
//      s.setTicketId(200l);
326 
//      s.setTicketAssigneeIds(null);
327 
//      s.setTicketAssigneeIds(new ArrayList<Long>());
328 
//      s.setActivityCreatorIds(Collections.singletonList(2l));
329 
//      s.setEndTimestamp(new Date());
330 
      //s.setTicketCategory(TicketCategory.STORE_PICKUP);
331 
      s.setTicketId((long) 51345);
332 
      in.shop2020.crm.CRMService.Client crmServiceClient = new CRMClient().getClient();
333 
      Ticket ticket = crmServiceClient.getTickets(s).get(0);
334 
      System.out.println(ticket.getCategory().name());
4490 anupam.sin 335 
    }
336 
 
3405 mandeep.dh 337 
    private String createSubjectString(Ticket ticket) {
14882 manish.sha 338 
    	if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
339 
	        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
340 
	                + " " + ticket.getCategory().name();
341 
    	}else{
342 
    		return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
343 
            + " " + ticket.getCategory().name();
344 
    	}
3405 mandeep.dh 345 
    }
346 
 
3578 mandeep.dh 347 
    private Date getTomorrow() {
348 
        Calendar calendar = Calendar.getInstance();
349 
        calendar.setTime(new Date());
350 
        calendar.add(Calendar.DAY_OF_MONTH, 1);
351 
        return calendar.getTime();
352 
    }
353 
 
3339 mandeep.dh 354 
    public String create() {
355 
        try {
3546 mandeep.dh 356 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
357 
                    .getId();
3339 mandeep.dh 358 
            Ticket ticket = new Ticket();
359 
            ticket.setDescription(description);
360 
            ticket.setCreatorId(creatorId);
361 
            ticket.setStatus(TicketStatus.OPEN);
362 
            ticket.setPriority(TicketPriority.valueOf(priority));
363 
            ticket.setCategory(TicketCategory.valueOf(category));
364 
 
365 
            Activity activity = new Activity();
366 
            activity.setDescription("Creating Ticket");
367 
            activity.setType(ActivityType.OTHER);
368 
            activity.setTicketPriority(TicketPriority.valueOf(priority));
369 
            activity.setTicketStatus(TicketStatus.OPEN);
370 
            activity.setCreatorId(creatorId);
371 
            activity.setTicketCategory(TicketCategory.valueOf(category));
372 
            activity.setTicketDescription(description);
373 
 
374 
            if (orderId != null && !orderId.isEmpty()) {
375 
                ticket.setOrderId(Long.parseLong(orderId));
376 
            }
4490 anupam.sin 377 
 
378 
            if (TicketCategory.valueOf(category) == TicketCategory.DOA_RECEIVED) {
379 
                transactionServiceClient = new TransactionClient().getClient();
380 
                if (!transactionServiceClient.markOrderDoaRequestReceived(Long.parseLong(orderId))) {
381 
                    throw new Exception("Order cannot be marked as DOA Received");
382 
                }
383 
                log.info("" + userId);
384 
 
385 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
386 
                log.info("In order table id is : " + order.getCustomer_id());
387 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
388 
                    throw new Exception("This order is not associated with this user Id");
389 
                }
390 
            }
391 
 
392 
            if (TicketCategory.valueOf(category) == TicketCategory.RETURN_FORM) {
393 
                transactionServiceClient = new TransactionClient().getClient();
394 
                if (!transactionServiceClient.markOrderReturnRequestReceived(Long.parseLong(orderId))) {
395 
                    throw new Exception("Order cannot be marked as Return Requested");
396 
                }
397 
                log.info("" + userId);
398 
 
399 
                Order order = transactionServiceClient.getOrder(Long.parseLong(orderId));
400 
                log.info("In order table id is : " + order.getCustomer_id());
401 
                if (userId == null || userId.isEmpty() || order.getCustomer_id() != Long.parseLong(userId)) {
402 
                    throw new Exception("This order is not associated with this user Id");
403 
                }
404 
            }
4681 amar.kumar 405 
            if(body!=null && !body.isEmpty()){
406 
            	String plainTextbody = new Source(body).getTextExtractor().toString();
407 
            	ticket.setDescription(description + " : " + plainTextbody);
408 
            }
4490 anupam.sin 409 
 
3405 mandeep.dh 410 
            if (userId != null && !userId.isEmpty()) {
411 
                ticket.setCustomerId(Long.parseLong(userId));
412 
                activity.setCustomerId(Long.parseLong(userId));
3546 mandeep.dh 413 
            } else {
3390 mandeep.dh 414 
                User user = null;
415 
                userContextServiceClient = new UserClient().getClient();
416 
                try {
3405 mandeep.dh 417 
                    if (customerName != null && !customerName.isEmpty()) {
418 
                        ticket.setCustomerName(customerName);
419 
                        activity.setCustomerName(customerName);
420 
                    }
421 
 
422 
                    if (customerEmailId != null && !customerEmailId.isEmpty()) {
423 
                        ticket.setCustomerEmailId(customerEmailId);
424 
                        activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 425 
                        user = userContextServiceClient
426 
                                .getUserByEmail(customerEmailId);
3405 mandeep.dh 427 
                    }
428 
 
3546 mandeep.dh 429 
                    if ((user == null || user.getUserId() == -1)
430 
                            && customerMobileNumber != null
431 
                            && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 432 
                        ticket.setCustomerMobileNumber(customerMobileNumber);
433 
                        activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 434 
                        user = userContextServiceClient
435 
                                .getUserByMobileNumber(Long
436 
                                        .parseLong(customerMobileNumber));
3405 mandeep.dh 437 
                    }
3390 mandeep.dh 438 
                } catch (UserContextException e) {
3546 mandeep.dh 439 
                    log.error("Could not fetch user for: " + customerEmailId
440 
                            + " " + customerMobileNumber + " " + customerName,
441 
                            e);
3390 mandeep.dh 442 
                }
3546 mandeep.dh 443 
 
3390 mandeep.dh 444 
                if (user != null && user.getUserId() != -1) {
445 
                    ticket.setCustomerId(user.getUserId());
446 
                    activity.setCustomerId(user.getUserId());
447 
                }
3339 mandeep.dh 448 
            }
449 
 
450 
            // handling null values appropriately
451 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
3546 mandeep.dh 452 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
453 
                        .getId();
3339 mandeep.dh 454 
                ticket.setAssigneeId(assigneeId);
455 
                activity.setTicketAssigneeId(assigneeId);
456 
            }
457 
 
3546 mandeep.dh 458 
            crmServiceClient = new CRMClient().getClient();
459 
            id = String
460 
                    .valueOf(crmServiceClient.insertTicket(ticket, activity));
3339 mandeep.dh 461 
        } catch (TException e) {
462 
            log.error("Error while creating ticket", e);
463 
            return EXCEPTION;
4490 anupam.sin 464 
        } catch (NumberFormatException e) {
465 
            log.error("Error while parsing Order Id", e);
466 
            return EXCEPTION;
467 
        } catch (TransactionServiceException e) {
468 
            log.error("Error while updating order status", e);
469 
            return EXCEPTION;
470 
        } catch (Exception e) {
471 
            log.error(e.getMessage());
472 
            return EXCEPTION;
3339 mandeep.dh 473 
        }
474 
 
3405 mandeep.dh 475 
        return index();
3339 mandeep.dh 476 
    }
477 
 
3405 mandeep.dh 478 
    public boolean isAssigneeEditable() {
8847 manish.sha 479 
        return (SecurityUtils.getSubject().hasRole("TeamLead") || SecurityUtils.getSubject().hasRole("Outbound"));
3405 mandeep.dh 480 
    }
481 
 
3397 mandeep.dh 482 
    public String searchTickets() throws ParseException {
3137 mandeep.dh 483 
        try {
3397 mandeep.dh 484 
            SearchFilter searchFilter = new SearchFilter();
3405 mandeep.dh 485 
            if (userId != null && !userId.isEmpty()) {
486 
                searchFilter.setCustomerId(Long.parseLong(userId));
487 
            }
488 
 
3397 mandeep.dh 489 
            if (agentIds != null && agentIds.length != 0) {
490 
                searchFilter.setTicketAssigneeIds(new ArrayList<Long>());
491 
                for (String agentId : agentIds) {
3546 mandeep.dh 492 
                    searchFilter.getTicketAssigneeIds().add(
493 
                            CRMAuthorizingRealm.getAgent(agentId).getId());
3397 mandeep.dh 494 
                }
495 
            }
7595 kshitij.so 496 
 
497 
            //Start:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
498 
            if(customerMobileNumber!=null && !customerMobileNumber.isEmpty()){
499 
            	searchFilter.setCustomerMobileNumber(customerMobileNumber);
500 
            }
501 
            //End:- Added By Manish Sharma for Searching Tickets/Activities using  Mobile No. on 21-Jun-2013
502 
 
3397 mandeep.dh 503 
            if (startTimestamp != null && !startTimestamp.isEmpty()) {
3546 mandeep.dh 504 
                searchFilter.setStartTimestamp(SDF.parse(startTimestamp)
505 
                        .getTime());
3397 mandeep.dh 506 
            }
507 
 
508 
            if (endTimestamp != null && !endTimestamp.isEmpty()) {
509 
                searchFilter.setEndTimestamp(SDF.parse(endTimestamp).getTime());
510 
            }
511 
 
3422 mandeep.dh 512 
            if (id != null && !id.isEmpty()) {
513 
                searchFilter.setTicketId(Long.parseLong(id));
514 
            }
515 
 
3499 mandeep.dh 516 
            if (status != null && !status.isEmpty()) {
3972 mandeep.dh 517 
                searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
518 
                searchFilter.getTicketStatuses().add(TicketStatus.valueOf(status));
519 
                if (TicketStatus.OPEN.name().equals(status)) {
520 
                    searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
521 
                }
3499 mandeep.dh 522 
            }
523 
 
524 
            if (category != null && !category.isEmpty()) {
3546 mandeep.dh 525 
                searchFilter
526 
                        .setTicketCategory(TicketCategory.valueOf(category));
3499 mandeep.dh 527 
            }
528 
 
3546 mandeep.dh 529 
            crmServiceClient = new CRMClient().getClient();
3405 mandeep.dh 530 
            tickets = crmServiceClient.getTickets(searchFilter);
3137 mandeep.dh 531 
        } catch (TException e) {
532 
            String errorString = "Error getting tickets for "
533 
                    + currentAgentEmailId;
534 
            log.error(errorString, e);
535 
            addActionError(errorString);
536 
        }
537 
 
3405 mandeep.dh 538 
        return index();
3137 mandeep.dh 539 
    }
540 
 
541 
    public String getUnassignedTickets() {
542 
        try {
16244 manish.sha 543 
        	tickets = new ArrayList<Ticket>();
3546 mandeep.dh 544 
            crmServiceClient = new CRMClient().getClient();
16244 manish.sha 545 
            List<Ticket> unassignedTickets = crmServiceClient.getUnassignedTickets();
546 
            for(Ticket unassignedTicket: unassignedTickets){
547 
            	if(isSaholicAndProfitMandiAllowed()){
548 
            		tickets.add(unassignedTicket);
549 
            	}else if(isProfitMandiAgent()){
550 
            		if(profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
551 
            			tickets.add(unassignedTicket);
552 
            		}
553 
            	}else{
554 
            		if(!profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
555 
            			tickets.add(unassignedTicket);
556 
            		}
557 
            	}
558 
            }
3137 mandeep.dh 559 
        } catch (TException e) {
3339 mandeep.dh 560 
            String errorString = "Error getting tickets for "
561 
                    + currentAgentEmailId;
3137 mandeep.dh 562 
            log.error(errorString, e);
563 
            addActionError(errorString);
564 
        }
565 
 
3405 mandeep.dh 566 
        return index();
3137 mandeep.dh 567 
    }
568 
 
3405 mandeep.dh 569 
    public String update() {
17083 manish.sha 570 
    	String commonDescription ="";
571 
    	String addTo[]= new String[]{"amit.sirohi@shop2020.in","rajneesh.arora@saholic.com"};
3405 mandeep.dh 572 
        try {
573 
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
574 
                    .getId();
575 
 
3546 mandeep.dh 576 
            SearchFilter searchFilter = new SearchFilter();
577 
            searchFilter.setTicketId(Long.parseLong(id));
578 
            crmServiceClient = new CRMClient().getClient();
579 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3405 mandeep.dh 580 
            ticket.setDescription(description);
581 
            ticket.setPriority(TicketPriority.valueOf(priority));
582 
 
583 
            // Update when a ticket is closed!
3578 mandeep.dh 584 
            if (TicketStatus.CLOSED.name().equals(status) || TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
3546 mandeep.dh 585 
                if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())
586 
                        && pendingCODOrders(ticket.getCustomerId())) {
587 
                    addActionMessage("Cod orders pending for verification. Ticket can not be closed and its category cannot be changed.");
588 
                } else {
589 
                    ticket.setCategory(TicketCategory.valueOf(category));
590 
                    ticket.setStatus(TicketStatus.valueOf(status));
591 
                    ticket.setCloseDate(new Date().getTime());
592 
                }
3405 mandeep.dh 593 
            }
3546 mandeep.dh 594 
            else {
595 
                ticket.setCategory(TicketCategory.valueOf(category));
3578 mandeep.dh 596 
                ticket.setStatus(TicketStatus.valueOf(status));
3546 mandeep.dh 597 
            }
3405 mandeep.dh 598 
 
599 
            if (activityDescription == null || activityDescription.isEmpty()) {
4241 anupam.sin 600 
                activityDescription = "Ticket fields updated";
3405 mandeep.dh 601 
            }
602 
 
603 
            Activity activity = new Activity();
604 
            activity.setDescription(activityDescription);
605 
            activity.setType(ActivityType.valueOf(activityType));
3546 mandeep.dh 606 
            activity.setTicketPriority(ticket.getPriority());
607 
            activity.setTicketStatus(ticket.getStatus());
3405 mandeep.dh 608 
            activity.setCreatorId(creatorId);
3546 mandeep.dh 609 
            activity.setTicketCategory(ticket.getCategory());
610 
            activity.setTicketDescription(ticket.getDescription());
3405 mandeep.dh 611 
 
612 
            if (userId != null && !userId.isEmpty()) {
613 
                activity.setCustomerId(Long.parseLong(userId));
614 
            }
615 
 
4035 mandeep.dh 616 
            // Handling null values appropriately
617 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
618 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
619 
                        .getId();
620 
                ticket.setAssigneeId(assigneeId);
621 
                activity.setTicketAssigneeId(assigneeId);
622 
            }
623 
 
3405 mandeep.dh 624 
            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {
625 
                log.info("Sending mail");
626 
                Client helperClient = new HelperClient().getClient();
14882 manish.sha 627 
                if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
628 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
629 
	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
630 
	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
631 
                }else{
16524 manish.sha 632 
                	try{
16642 manish.sha 633 
                		sendMailToUser();
16524 manish.sha 634 
 
635 
                	} catch(Exception e){
16644 manish.sha 636 
                		log.info("Error while sending mail to user:- "+customerEmailId+" ticket Id:- "+ticket.getId());
16524 manish.sha 637 
                		log.error("Error while sending mail to user:- "+customerEmailId+" ticket Id:- "+ticket.getId(), e);
638 
                	}
639 
 
640 
                	/*activity.setUserEmailId(helperClient.saveUserEmailForSending(
14882 manish.sha 641 
	                        Arrays.asList(customerEmailId), CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
16524 manish.sha 642 
	                        subject, body, null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));*/
14882 manish.sha 643 
                }
3405 mandeep.dh 644 
 
4256 mandeep.dh 645 
                String plainTextbody = new Source(body).getTextExtractor().toString();
646 
 
3405 mandeep.dh 647 
                // We change activityType to OTHER when pop up box for email
648 
                // closes
649 
                activity.setDescription("Subject: " + subject + "\n\n"
4256 mandeep.dh 650 
                        + "Body: " + plainTextbody);
4206 mandeep.dh 651 
 
652 
                String activityDesc = activity.getDescription();
653 
                if (activityDesc.length() > CRMConstants.DESCRIPTION_MAX_WIDTH) {
654 
                    activityDesc = activityDesc.substring(0, CRMConstants.DESCRIPTION_MAX_WIDTH);
655 
                    activityDesc += "\n\nTHIS TEXT IS TRUNCATED. PLEASE VISIT INBOX TO SEE COMPLETE DETAILS.";
656 
                }
657 
 
658 
                activity.setDescription(activityDesc);
3405 mandeep.dh 659 
            }
660 
 
4020 mandeep.dh 661 
            if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
662 
                log.info("Sending escalation mail");
16244 manish.sha 663 
                if(escalate.startsWith("PM")){
664 
                	PMEscalationMatrix escalation = CRMConstants.PMEscalationMatrix.valueOf(escalate);
665 
                	List<Integer> escalationReceipients = escalation.getAgentIds();
666 
 
667 
                	List<String> toMailIds = new ArrayList<String>();
668 
                    for (Integer agentId : escalationReceipients) {
669 
                        toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
4020 mandeep.dh 670 
 
16244 manish.sha 671 
                        // Setting last agent as assignee
672 
                        ticket.setAssigneeId(agentId);
673 
                        activity.setTicketAssigneeId(agentId);
674 
                    }
4034 mandeep.dh 675 
 
16244 manish.sha 676 
                    Client helperClient = new HelperClient().getClient();
677 
                    String escalationMailSubject = createPMEscalationMailSubject(ticket, escalation);
678 
                    String escalationMailBody = createEscalationMailBody(ticket);
16402 manish.sha 679 
 
680 
                    if(profitMandiTicketCategoryList.contains(ticket.getCategory())){
4020 mandeep.dh 681 
 
16402 manish.sha 682 
	                    activity.setUserEmailId(helperClient.saveUserEmailForSending(
683 
	                            toMailIds, CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
684 
	                            escalationMailSubject, escalationMailBody,
685 
	                            null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
686 
                    }else{
687 
                    	activity.setUserEmailId(helperClient.saveUserEmailForSending(
688 
    	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
689 
    	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
690 
                    }
4020 mandeep.dh 691 
 
16244 manish.sha 692 
                    // We change activityType to OTHER when pop up box for email
693 
                    // closes
694 
                    activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
695 
                            + "Body: " + escalationMailBody);
696 
                }else{
697 
	                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
698 
	                List<Integer> escalationReceipients = escalation.getAgentIds();
699 
 
700 
	                List<String> toMailIds = new ArrayList<String>();
701 
	                for (Integer agentId : escalationReceipients) {
702 
	                    toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
703 
 
704 
	                    // Setting last agent as assignee
705 
	                    ticket.setAssigneeId(agentId);
706 
	                    activity.setTicketAssigneeId(agentId);
707 
	                }
708 
 
709 
	                Client helperClient = new HelperClient().getClient();
710 
	                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
711 
	                String escalationMailBody = createEscalationMailBody(ticket);
4020 mandeep.dh 712 
 
16244 manish.sha 713 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
714 
	                        toMailIds, CRMConstants.CRM_EMAIL_SENDOR,
715 
	                        escalationMailSubject, escalationMailBody,
716 
	                        null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
717 
 
718 
	                // We change activityType to OTHER when pop up box for email
719 
	                // closes
720 
	                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
721 
	                        + "Body: " + escalationMailBody);
722 
                }
4020 mandeep.dh 723 
            }
17196 manish.sha 724 
            if(isProfitMandiAgent()){
725 
	            try{
726 
	    	        if (ActivityType.RECEIVED_CALL_FROM_CUSTOMER.equals(activity.getType())) {
727 
 
728 
	    	        	commonDescription = "Received Call From Customer || Email Id- ";
729 
		        		if (customerEmailId != null && !customerEmailId.isEmpty()) {
730 
		        			commonDescription = commonDescription+customerEmailId;
731 
		        		}
732 
		        		if(customerMobileNumber != null
733 
		                        && !customerMobileNumber.isEmpty()) {
734 
		        			commonDescription = commonDescription+" & Mobile No:- "+customerMobileNumber;
735 
		        		}
17198 manish.sha 736 
		        		commonDescription = "PM Ticket: "+ commonDescription;
17196 manish.sha 737 
		        		sendMailtoManagersUsingGmailUtils(commonDescription, addTo, description);
738 
	    	        }
739 
	            }
740 
	    	    catch(Exception e){
741 
	    	    	e.printStackTrace();
742 
	    	    	try{
743 
	    	    		sendMailToManagers(commonDescription, addTo, description);
744 
	    	    	}
745 
	    	    	catch(Exception e1){
746 
	    	    		e1.printStackTrace();
747 
	    	    	}
748 
	    	    }
17080 manish.sha 749 
            }
4020 mandeep.dh 750 
 
3405 mandeep.dh 751 
            User user = null;
752 
            userContextServiceClient = new UserClient().getClient();
753 
            try {
754 
                if (customerName != null && !customerName.isEmpty()) {
755 
                    ticket.setCustomerName(customerName);
756 
                    activity.setCustomerName(customerName);
757 
                }
758 
 
759 
                if (customerEmailId != null && !customerEmailId.isEmpty()) {
760 
                    ticket.setCustomerEmailId(customerEmailId);
761 
                    activity.setCustomerEmailId(customerEmailId);
3546 mandeep.dh 762 
                    user = userContextServiceClient
763 
                            .getUserByEmail(customerEmailId);
3405 mandeep.dh 764 
                }
765 
 
3546 mandeep.dh 766 
                if ((user == null || user.getUserId() == -1)
767 
                        && customerMobileNumber != null
768 
                        && !customerMobileNumber.isEmpty()) {
3405 mandeep.dh 769 
                    ticket.setCustomerMobileNumber(customerMobileNumber);
770 
                    activity.setCustomerMobileNumber(customerMobileNumber);
3546 mandeep.dh 771 
                    user = userContextServiceClient.getUserByMobileNumber(Long
772 
                            .parseLong(customerMobileNumber));
3405 mandeep.dh 773 
                }
774 
            } catch (UserContextException e) {
775 
                log.error("Could not fetch user for: " + customerEmailId + " "
776 
                        + customerMobileNumber + " " + customerName, e);
777 
            }
3546 mandeep.dh 778 
 
3405 mandeep.dh 779 
            if (user != null && user.getUserId() != -1) {
780 
                ticket.setCustomerId(user.getUserId());
781 
                activity.setCustomerId(user.getUserId());
782 
            }
783 
 
784 
            crmServiceClient = new CRMClient().getClient();
785 
            crmServiceClient.updateTicket(ticket, activity);
786 
        } catch (TException e) {
787 
            log.error("Error while updating ticket", e);
788 
            return EXCEPTION;
789 
        } catch (HelperServiceException hse) {
790 
            log.error("Error while sending mail", hse);
791 
            return EXCEPTION;
792 
        }
793 
 
14882 manish.sha 794 
        return INDEX;
3405 mandeep.dh 795 
    }
796 
 
16244 manish.sha 797 
    private String createEscalationMailBody(Ticket ticket)
4020 mandeep.dh 798 
    {
799 
        return body + "<br />Please visit following URL to check ticket details.<br />" +
800 
            "http://cs.shop2020.in:8080/crm?ticketId=" + ticket.getId();
801 
    }
802 
 
803 
    private String createEscalationMailSubject(Ticket ticket,
804 
            EscalationMatrix escalation)
805 
    {
806 
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
807 
    }
16244 manish.sha 808 
 
809 
    private String createPMEscalationMailSubject(Ticket ticket,
810 
            PMEscalationMatrix escalation)
811 
    {
812 
        return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
813 
    }
4020 mandeep.dh 814 
 
3546 mandeep.dh 815 
    private boolean pendingCODOrders(long customerId) {
816 
        try {
817 
            log.info("Trying to fetch orders for " + customerId);
818 
            transactionServiceClient = new TransactionClient().getClient();
819 
            for (Order order : transactionServiceClient.getOrdersForCustomer(
820 
                    customerId, 0, 0,
4663 rajveer 821 
                    Collections.singletonList(OrderStatus.COD_VERIFICATION_PENDING))) {
3546 mandeep.dh 822 
                log.info("Processing order: " + order.getId() + " with COD: " + order.isCod());
823 
                if (order.isCod()) {
824 
                    log.info("Returning true from pendingCODOrders() for " + customerId);
825 
                    return true;
826 
                }
827 
            }
828 
        } catch (TTransportException e) {
829 
            log.error("Error while creating thrift client", e);
830 
        } catch (TransactionServiceException e) {
831 
            log.error("Error fetching orders", e);
832 
        } catch (TException e) {
833 
            log.error("Error fetching orders", e);
834 
        }
835 
 
836 
        log.info("Returning false from pendingCODOrders() for " + customerId);
837 
        return false;
838 
    }
5791 anupam.sin 839 
 
840 
    public String extendExpiry() {
841 
        try {
842 
            log.info("order Id = " + orderId);
843 
            log.info("pickup : " + pickupExtension);
844 
            Attribute newAttribute = new Attribute();
845 
            List<Attribute> attributes = new ArrayList<Attribute>();
846 
            String extendedBy = "0";
847 
            transactionServiceClient = new TransactionClient().getClient();
848 
            attributes = transactionServiceClient.getAllAttributesForOrderId(Long.parseLong(orderId));
849 
            for (Attribute attribute : attributes) {
850 
                if (attribute.getName().equals("pickupExtension")) {
851 
                    extendedBy = attribute.getValue();
852 
                    break;
853 
                }
854 
            }
855 
            log.info("ATTR = " + attributes);
856 
            log.info("1");
857 
            if (extendedBy.equals("0")) {
858 
                newAttribute.setName("pickupExtension");
859 
                newAttribute.setValue(pickupExtension);
860 
                attributes.add(newAttribute);
861 
                log.info("2");
862 
            } else {
863 
                Long totalExtension = Long.parseLong(extendedBy) + Long.parseLong(pickupExtension);
864 
                for (Attribute attribute : attributes) {
865 
                    if (attribute.getName().equals("pickupExtension")) {
866 
                        attribute.setValue(totalExtension.toString());
867 
                        log.info("3");
868 
                    }
869 
                }
870 
            }
871 
            transactionServiceClient = new TransactionClient().getClient();
872 
            transactionServiceClient.setOrderAttributes(Long.parseLong(orderId), attributes);
5919 anupam.sin 873 
 
874 
            SearchFilter searchFilter = new SearchFilter();
875 
            searchFilter.setTicketId(Long.parseLong(id));
876 
            crmServiceClient = new CRMClient().getClient();
877 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
878 
 
879 
            // Inserting activity
880 
            Activity activity = new Activity();
881 
            activity.setDescription("Pickup extended by " + pickupExtension
882 
                    + " Days.");
883 
            activity.setType(ActivityType.OTHER);
884 
            activity.setTicketPriority(ticket.getPriority());
885 
            activity.setTicketStatus(ticket.getStatus());
886 
            activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
887 
            activity.setTicketCategory(ticket.getCategory());
888 
            activity.setTicketDescription(ticket.getDescription());
889 
            activity.setCustomerId(ticket.getCustomerId());
890 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
891 
 
892 
            crmServiceClient = new CRMClient().getClient();
893 
            crmServiceClient.updateTicket(ticket, activity);
894 
 
5917 anupam.sin 895 
            //transactionServiceClient = new TransactionClient().getClient();
896 
            //transactionServiceClient.enqueueExpiryExtensionEmail(orderId);
5791 anupam.sin 897 
        } catch (NumberFormatException e) {
898 
            e.printStackTrace();
899 
        } catch (TException e) {
900 
            e.printStackTrace();
901 
        }
5917 anupam.sin 902 
        return edit();
5791 anupam.sin 903 
    }
904 
 
905 
    public String getPickupExpiryDate(long id, long deliveryTimestamp) {
906 
        try {
907 
            log.info("orderID" + id);
908 
            log.info("Delivery Time : " + deliveryTimestamp);
909 
            Date deliveryDate = new Date(deliveryTimestamp);
910 
            Calendar cal = Calendar.getInstance();
911 
            cal.setTime(deliveryDate);
912 
 
913 
            log.info("Orig Del Date :" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
914 
 
915 
            cal.add(Calendar.DATE, 5);
916 
 
917 
            log.info("After adding 5 days" + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
918 
 
919 
            transactionServiceClient = new TransactionClient().getClient();
920 
            List<Attribute> attributes = new ArrayList<Attribute>();
921 
            String extendedBy = "0";
922 
            attributes = transactionServiceClient.getAllAttributesForOrderId(id);
923 
            for (Attribute attribute : attributes) {
924 
                if (attribute.getName().equals("pickupExtension")) {
925 
                    extendedBy = attribute.getValue();
926 
                }
927 
            }
928 
            cal.add(Calendar.DATE, Integer.parseInt(extendedBy));
929 
 
930 
            log.info("Extended by" + extendedBy);
931 
 
932 
            log.info("Final : " + cal.get(Calendar.DAY_OF_MONTH) + "-" + cal.get(Calendar.MONTH) + "-" + cal.get(Calendar.YEAR));
933 
 
934 
            SimpleDateFormat SDF = new SimpleDateFormat("dd MMM, yyyy");
935 
            return SDF.format(cal.getTime());
936 
 
937 
        } catch (NumberFormatException e) {
938 
            e.printStackTrace();
939 
        } catch (TException e) {
940 
            e.printStackTrace();
941 
        }
942 
        return "N/A";
943 
    }
3546 mandeep.dh 944 
 
4277 anupam.sin 945 
    public String updateOrderStatus() {
946 
        long creatorId;
947 
        OrderStatus orderStatusEnum = null;
948 
        try {
949 
            creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
950 
 
951 
            if(orderStatus.equals("DENY_CANCEL_REQUEST")) {
952 
                transactionServiceClient = new TransactionClient().getClient();
953 
                transactionServiceClient.markOrderCancellationRequestDenied(Long.parseLong(orderId));
954 
            }
3546 mandeep.dh 955 
 
4277 anupam.sin 956 
            else {
3546 mandeep.dh 957 
 
4277 anupam.sin 958 
                orderStatusEnum = OrderStatus.valueOf(orderStatus);
959 
                transactionServiceClient = new TransactionClient().getClient();
3578 mandeep.dh 960 
 
4277 anupam.sin 961 
                if (OrderStatus.SUBMITTED_FOR_PROCESSING.equals(orderStatusEnum)) {
962 
                    transactionServiceClient.verifyOrder(Long.parseLong(orderId));
5348 anupam.sin 963 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 964 
                }
4682 rajveer 965 
                else if (OrderStatus.COD_VERIFICATION_FAILED.equals(orderStatusEnum)) {
4277 anupam.sin 966 
                    transactionServiceClient.refundOrder(Long.parseLong(orderId), currentAgentEmailId, cancelReason);
5348 anupam.sin 967 
                    transactionServiceClient.updateCODAgent(currentAgentEmailId, Long.parseLong(orderId));
4277 anupam.sin 968 
                }
969 
                else if (OrderStatus.CANCEL_REQUEST_CONFIRMED.equals(orderStatusEnum)) {
970 
                    transactionServiceClient.markOrderCancellationRequestConfirmed(Long.parseLong(orderId));
971 
                }
972 
                else {
973 
                    throw new UnsupportedOperationException("Cannot update status of orderId: " + orderId + " to: " + orderStatus);
974 
                }
975 
            }
976 
 
977 
            SearchFilter searchFilter = new SearchFilter();
978 
            searchFilter.setTicketId(Long.parseLong(id));
979 
            crmServiceClient = new CRMClient().getClient();
980 
            Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
3546 mandeep.dh 981 
 
4277 anupam.sin 982 
            // Inserting activity
983 
            Activity activity = new Activity();
984 
            activity.setDescription("Status updated for Order Id: " + orderId
985 
                    + " to " + orderStatus + ", Reason: " + cancelReason + body);
986 
            activity.setType(ActivityType.OTHER);
987 
            activity.setTicketPriority(ticket.getPriority());
988 
            activity.setTicketStatus(ticket.getStatus());
989 
            activity.setCreatorId(creatorId);
990 
            activity.setTicketCategory(ticket.getCategory());
991 
            activity.setTicketDescription(ticket.getDescription());
992 
            activity.setCustomerId(ticket.getCustomerId());
993 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
3546 mandeep.dh 994 
 
4277 anupam.sin 995 
            crmServiceClient = new CRMClient().getClient();
996 
            crmServiceClient.updateTicket(ticket, activity);
3546 mandeep.dh 997 
 
4277 anupam.sin 998 
        } catch (TException e) {
999 
            log.info("Thrift exception", e);
1000 
        } catch (NumberFormatException e) {
1001 
            log.info("Could not convert to long", e);
1002 
        } catch (TransactionServiceException e) {
1003 
            log.info("Transaction client exception", e);
1004 
        }
1005 
 
3546 mandeep.dh 1006 
        return edit();
1007 
    }
4277 anupam.sin 1008 
 
3137 mandeep.dh 1009 
    public User getUser(Long userId) {
1010 
        User user = null;
1011 
 
1012 
        try {
3390 mandeep.dh 1013 
            userContextServiceClient = new UserClient().getClient();
3137 mandeep.dh 1014 
            user = userContextServiceClient.getUserById(userId);
1015 
        } catch (UserContextException e) {
1016 
            String errorString = "Could not fetch user for " + userId;
1017 
            log.error(errorString, e);
1018 
            addActionError(errorString);
1019 
        } catch (TException e) {
1020 
            String errorString = "Could not create client";
1021 
            log.error(errorString, e);
1022 
            addActionError(errorString);
1023 
        }
1024 
 
1025 
        return user;
1026 
    }
4267 anupam.sin 1027 
 
4438 anupam.sin 1028 
    public String allowPayment() {
1029 
        try {
1030 
            log.info("Allowing payment for paymentId = " + paymentId);
1031 
            transactionServiceClient = new TransactionClient().getClient();
1032 
            transactionServiceClient.markTransactionAsPaymentFlagRemoved(Long.parseLong(transactionId));
1033 
            if (id != null && !id.isEmpty()) {
1034 
                SearchFilter searchFilter = new SearchFilter();
1035 
                crmServiceClient = new CRMClient().getClient();
1036 
                searchFilter.setTicketId(Long.parseLong(id));
1037 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1038 
                // Inserting activity
1039 
                if(ticket != null) {
1040 
                    Activity activity = new Activity();
1041 
                    activity.setDescription("Flagged Payment allowed");
1042 
                    activity.setType(ActivityType.OTHER);
1043 
                    activity.setTicketPriority(ticket.getPriority());
1044 
                    activity.setTicketStatus(ticket.getStatus());
1045 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1046 
                    activity.setTicketCategory(ticket.getCategory());
1047 
                    activity.setTicketDescription(ticket.getDescription());
1048 
                    activity.setCustomerId(ticket.getCustomerId());
1049 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1050 
 
1051 
                    crmServiceClient = new CRMClient().getClient();
1052 
                    crmServiceClient.updateTicket(ticket, activity);
1053 
                }
1054 
            }
1055 
 
1056 
        } catch (TException e) {
1057 
            log.error("Error while getting tickets", e);
1058 
            return EXCEPTION;
1059 
        } catch (NumberFormatException e) {
1060 
            log.error("Invalid ticket Id", e);
1061 
            return EXCEPTION;
1062 
        } catch (TransactionServiceException e) {
1063 
            log.error("Error while marking transactions as Flag removed", e);
1064 
            return EXCEPTION;
1065 
        }
4267 anupam.sin 1066 
        return edit();
1067 
    }
1068 
 
4490 anupam.sin 1069 
    public String blockPayment() {
4438 anupam.sin 1070 
        try {
1071 
            log.info("Blocking payment for paymentId = " + paymentId);
1072 
            transactionServiceClient = new TransactionClient().getClient();
1073 
            transactionServiceClient.refundTransaction(Long.parseLong(transactionId), currentAgentEmailId, "FLAGGED_PAYMENT_CANCELLED");
1074 
            if (id != null && !id.isEmpty()) {
1075 
                SearchFilter searchFilter = new SearchFilter();
1076 
                crmServiceClient = new CRMClient().getClient();
1077 
                searchFilter.setTicketId(Long.parseLong(id));
1078 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1079 
                // Inserting activity
1080 
                if(ticket != null) {
1081 
                    Activity activity = new Activity();
1082 
                    activity.setDescription("Flagged Payment allowed");
1083 
                    activity.setType(ActivityType.OTHER);
1084 
                    activity.setTicketPriority(ticket.getPriority());
1085 
                    activity.setTicketStatus(ticket.getStatus());
1086 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1087 
                    activity.setTicketCategory(ticket.getCategory());
1088 
                    activity.setTicketDescription(ticket.getDescription());
1089 
                    activity.setCustomerId(ticket.getCustomerId());
1090 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1091 
 
1092 
                    crmServiceClient = new CRMClient().getClient();
1093 
                    crmServiceClient.updateTicket(ticket, activity);
1094 
                }
1095 
            }
1096 
 
1097 
        } catch (TException e) {
1098 
            log.error("Error while getting tickets", e);
1099 
            return EXCEPTION;
1100 
        } catch (NumberFormatException e) {
1101 
            log.error("Invalid ticket Id", e);
1102 
            return EXCEPTION;
1103 
        } catch (TransactionServiceException e) {
1104 
            log.error("Error while allowing flagged payment", e);
1105 
            return EXCEPTION;
1106 
        }
4267 anupam.sin 1107 
        return edit();
1108 
    }
4490 anupam.sin 1109 
 
1110 
    public String authorizeReturn() {
1111 
        try {
1112 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1113 
            boolean isReship = false;
1114 
            boolean fromStore  = false;
4490 anupam.sin 1115 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1116 
            if(premises.equals("store")) {
1117 
                fromStore = true;
1118 
            }
1119 
 
1120 
            if(closureType.equals("reship")) {
1121 
                isReship = true;
1122 
            }
1123 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1124 
            if (id != null && !id.isEmpty()) {
1125 
                SearchFilter searchFilter = new SearchFilter();
1126 
                crmServiceClient = new CRMClient().getClient();
1127 
                searchFilter.setTicketId(Long.parseLong(id));
1128 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1129 
                // Inserting activity
1130 
                if(ticket != null) {
1131 
                    Activity activity = new Activity();
1132 
                    activity.setDescription("Return Authorized");
1133 
                    activity.setType(ActivityType.OTHER);
1134 
                    activity.setTicketPriority(ticket.getPriority());
1135 
                    activity.setTicketStatus(ticket.getStatus());
1136 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1137 
                    activity.setTicketCategory(ticket.getCategory());
1138 
                    activity.setTicketDescription(ticket.getDescription());
1139 
                    activity.setCustomerId(ticket.getCustomerId());
1140 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
3137 mandeep.dh 1141 
 
4490 anupam.sin 1142 
                    crmServiceClient = new CRMClient().getClient();
1143 
                    crmServiceClient.updateTicket(ticket, activity);
1144 
                }
1145 
            }
1146 
 
1147 
        } catch (TException e) {
1148 
            log.error("Error while getting tickets", e);
1149 
            return EXCEPTION;
1150 
        } catch (NumberFormatException e) {
1151 
            log.error("Invalid ticket Id", e);
1152 
            return EXCEPTION;
1153 
        } catch (TransactionServiceException e) {
1154 
            log.error("Error while authorizing Return", e);
1155 
            return EXCEPTION;
1156 
        }
1157 
        return edit();
1158 
    }
1159 
 
1160 
    public String denyReturn() {
1161 
        try {
1162 
            log.info("Denying OrderId =" + orderId);
1163 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1164 
            transactionServiceClient.markOrderReturnRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1165 
            if (id != null && !id.isEmpty()) {
1166 
                SearchFilter searchFilter = new SearchFilter();
1167 
                crmServiceClient = new CRMClient().getClient();
1168 
                searchFilter.setTicketId(Long.parseLong(id));
1169 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1170 
                // Inserting activity
1171 
                if(ticket != null) {
1172 
                    Activity activity = new Activity();
1173 
                    activity.setDescription("Return Denied");
1174 
                    activity.setType(ActivityType.OTHER);
1175 
                    activity.setTicketPriority(ticket.getPriority());
1176 
                    activity.setTicketStatus(ticket.getStatus());
1177 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1178 
                    activity.setTicketCategory(ticket.getCategory());
1179 
                    activity.setTicketDescription(ticket.getDescription());
1180 
                    activity.setCustomerId(ticket.getCustomerId());
1181 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1182 
 
1183 
                    crmServiceClient = new CRMClient().getClient();
1184 
                    crmServiceClient.updateTicket(ticket, activity);
1185 
                }
1186 
            }
1187 
 
1188 
        } catch (TException e) {
1189 
            log.error("Error while getting tickets", e);
1190 
            return EXCEPTION;
1191 
        } catch (NumberFormatException e) {
1192 
            log.error("Invalid ticket Id", e);
1193 
            return EXCEPTION;
1194 
        } catch (TransactionServiceException e) {
1195 
            log.error("Error while denying Return", e);
1196 
            return EXCEPTION;
1197 
        }
1198 
        return edit();
1199 
    }
1200 
 
1201 
    public String authorizeDOA() {
1202 
        try {
1203 
            log.info("Authorizing OrderId =" + orderId);
7645 anupam.sin 1204 
            boolean isReship = false;
1205 
            boolean fromStore  = false;
4490 anupam.sin 1206 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1207 
            if(premises.equals("store")) {
1208 
                fromStore = true;
1209 
            }
1210 
 
1211 
            if(closureType.equals("reship")) {
1212 
                isReship = true;
1213 
            }
1214 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), true, fromStore, isReship);
4490 anupam.sin 1215 
            if (id != null && !id.isEmpty()) {
1216 
                SearchFilter searchFilter = new SearchFilter();
1217 
                crmServiceClient = new CRMClient().getClient();
1218 
                searchFilter.setTicketId(Long.parseLong(id));
1219 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1220 
                // Inserting activity
1221 
                if(ticket != null) {
1222 
                    Activity activity = new Activity();
1223 
                    activity.setDescription("DOA Authorized");
1224 
                    activity.setType(ActivityType.OTHER);
1225 
                    activity.setTicketPriority(ticket.getPriority());
1226 
                    activity.setTicketStatus(ticket.getStatus());
1227 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1228 
                    activity.setTicketCategory(ticket.getCategory());
1229 
                    activity.setTicketDescription(ticket.getDescription());
1230 
                    activity.setCustomerId(ticket.getCustomerId());
1231 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1232 
 
1233 
                    crmServiceClient = new CRMClient().getClient();
1234 
                    crmServiceClient.updateTicket(ticket, activity);
1235 
                }
1236 
            }
1237 
 
1238 
        } catch (TException e) {
1239 
            log.error("Error while getting tickets", e);
1240 
            return EXCEPTION;
1241 
        } catch (NumberFormatException e) {
1242 
            log.error("Invalid ticket Id", e);
1243 
            return EXCEPTION;
1244 
        } catch (TransactionServiceException e) {
1245 
            log.error("Error while authorizing DOA", e);
1246 
            return EXCEPTION;
1247 
        }
1248 
        return edit();
1249 
    }
1250 
 
1251 
    public String denyDOA() {
1252 
        try {
1253 
            log.info("Denying OrderId =" + orderId);
1254 
            transactionServiceClient = new TransactionClient().getClient();
7645 anupam.sin 1255 
            transactionServiceClient.markOrderDoaRequestAuthorized(Long.parseLong(orderId), false, false, false);
4490 anupam.sin 1256 
            if (id != null && !id.isEmpty()) {
1257 
                SearchFilter searchFilter = new SearchFilter();
1258 
                crmServiceClient = new CRMClient().getClient();
1259 
                searchFilter.setTicketId(Long.parseLong(id));
1260 
                Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
1261 
                // Inserting activity
1262 
                if(ticket != null) {
1263 
                    Activity activity = new Activity();
1264 
                    activity.setDescription("DOA Denied");
1265 
                    activity.setType(ActivityType.OTHER);
1266 
                    activity.setTicketPriority(ticket.getPriority());
1267 
                    activity.setTicketStatus(ticket.getStatus());
1268 
                    activity.setCreatorId(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId());
1269 
                    activity.setTicketCategory(ticket.getCategory());
1270 
                    activity.setTicketDescription(ticket.getDescription());
1271 
                    activity.setCustomerId(ticket.getCustomerId());
1272 
                    activity.setTicketAssigneeId(ticket.getAssigneeId());
1273 
 
1274 
                    crmServiceClient = new CRMClient().getClient();
1275 
                    crmServiceClient.updateTicket(ticket, activity);
1276 
                }
1277 
            }
1278 
 
1279 
        } catch (TException e) {
1280 
            log.error("Error while getting tickets", e);
1281 
            return EXCEPTION;
1282 
        } catch (NumberFormatException e) {
1283 
            log.error("Invalid ticket Id", e);
1284 
            return EXCEPTION;
1285 
        } catch (TransactionServiceException e) {
1286 
            log.error("Error while denying DOA", e);
1287 
            return EXCEPTION;
1288 
        }
1289 
        return edit();
1290 
    }
5407 amar.kumar 1291 
 
14882 manish.sha 1292 
    public String loadProfitMandiTickets() throws ParseException {
1293 
    	try {
1294 
            SearchFilter searchFilter = new SearchFilter();
1295 
            searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
1296 
            searchFilter.getTicketStatuses().add(TicketStatus.OPEN);
1297 
            searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
1298 
            crmServiceClient = new CRMClient().getClient();
1299 
            tickets = new ArrayList<Ticket>();
16244 manish.sha 1300 
            searchFilter.setTicketCategoryList(profitMandiTicketCategoryList);
14882 manish.sha 1301 
            tickets.addAll(crmServiceClient.getTickets(searchFilter));
1302 
        } catch (TException e) {
1303 
            String errorString = "Error getting tickets for "
1304 
                    + currentAgentEmailId;
1305 
            log.error(errorString, e);
1306 
            addActionError(errorString);
1307 
        }
1308 
    	return index();
1309 
    }
1310 
 
5909 amar.kumar 1311 
    public String getAllOpenTickets() {
1312 
    	try {
1313 
    		ticketCategorycountMap= new HashMap<String, Long>();
1314 
            crmServiceClient = new CRMClient().getClient();
1315 
            ticketCategorycountMap = crmServiceClient.getOpenTicketsMap();
1316 
        } catch (TException e) {
1317 
            String errorString = "Error getting tickets for "
1318 
                    + currentAgentEmailId;
1319 
            log.error(errorString, e);
1320 
            addActionError(errorString);
1321 
        }
1322 
        return OPEN;
1323 
    }
1324 
 
5407 amar.kumar 1325 
    public double getCustomerTrustLevel(long userId) {
1326 
    	try {
1327 
			userContextServiceClient = new UserClient().getClient();
1328 
			return userContextServiceClient.getTrustLevel(userId);
1329 
		} catch (TException e) {
1330 
			log.info("Exception while getting trustLevel for " +
1331 
					"userId " + userId);
1332 
		}
1333 
		return 0;
1334 
    }
4490 anupam.sin 1335 
 
4020 mandeep.dh 1336 
    public EscalationMatrix[] getEscalationMatrix () {
1337 
        return CRMConstants.EscalationMatrix.values();
1338 
    }
16244 manish.sha 1339 
 
1340 
    public PMEscalationMatrix[] getPMEscalationMatrix () {
1341 
        return CRMConstants.PMEscalationMatrix.values();
1342 
    }
4020 mandeep.dh 1343 
 
3546 mandeep.dh 1344 
    public String getAddress(Order order) {
1345 
        return ModelUtils.extractAddressFromOrder(order);
1346 
    }
1347 
 
1348 
    public String getProductName(LineItem lineItem) {
4008 mandeep.dh 1349 
        return ModelUtils.extractProductNameFromLineItem(lineItem) + " " + lineItem.getColor();
3546 mandeep.dh 1350 
    }
1351 
 
3405 mandeep.dh 1352 
    public ActivityType[] getActivityTypes() {
1353 
        return ActivityType.values();
1354 
    }
1355 
 
1356 
    public TicketStatus[] getTicketStatuses() {
1357 
        return TicketStatus.values();
1358 
    }
1359 
 
3390 mandeep.dh 1360 
    public Agent getAgent(long agentId) throws TException {
1361 
        return CRMAuthorizingRealm.getAgent(agentId);
3137 mandeep.dh 1362 
    }
1363 
 
3339 mandeep.dh 1364 
    public List<Agent> getAllAgents() {
16244 manish.sha 1365 
    	List<Agent> allagents = CRMAuthorizingRealm.getAgents();
1366 
    	List<Agent> requiredAgents = new ArrayList<Agent>();
1367 
    	if(isSaholicAndProfitMandiAllowed()){
1368 
    		return allagents;
1369 
    	} else if(isProfitMandiAgent()){
1370 
    		for(Agent agent: allagents){
1371 
    			if(agent.isIs_pmCrmUser()){
1372 
    				requiredAgents.add(agent);
1373 
    			}
1374 
    		}
1375 
    		return requiredAgents;
1376 
    	} else{
1377 
    		for(Agent agent: allagents){
1378 
    			if(!agent.isIs_pmCrmUser()||agent.isIs_allAssignable()){
1379 
    				requiredAgents.add(agent);
1380 
    			}
1381 
    		}
1382 
    		return requiredAgents;
1383 
    	}
3339 mandeep.dh 1384 
    }
1385 
 
16248 manish.sha 1386 
    public List<TicketCategory> getTicketCategories() {
1387 
    	List<TicketCategory> allCategories = Arrays.asList(TicketCategory.values());
1388 
    	List<TicketCategory> requiredCategories = new ArrayList<TicketCategory>();
1389 
    	if(isSaholicAndProfitMandiAllowed()){
1390 
    		return allCategories;
1391 
    	}else if(isProfitMandiAgent()){
1392 
    		for(TicketCategory tkCategory: allCategories){
1393 
    			if(profitMandiTicketCategoryList.contains(tkCategory)){
1394 
    				requiredCategories.add(tkCategory);
1395 
    			}
1396 
    		}
1397 
    		return requiredCategories;
1398 
    	}else{
1399 
    		for(TicketCategory tkCategory: allCategories){
1400 
    			if(!profitMandiTicketCategoryList.contains(tkCategory)){
1401 
    				requiredCategories.add(tkCategory);
1402 
    			}
1403 
    		}
1404 
    		return requiredCategories;
1405 
    	}
3339 mandeep.dh 1406 
    }
16642 manish.sha 1407 
 
1408 
    private void sendMailToUser() throws SendGridException{
16645 manish.sha 1409 
    	log.info("Sending mail to user:- "+customerEmailId);
16642 manish.sha 1410 
    	SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
1411 
		SendGrid.Email email = new SendGrid.Email();
1412 
		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
1413 
		email.setFromName("ProfitMandi");
1414 
		email.addTo(customerEmailId);
1415 
		email.addBcc("backup@saholic.com");
1416 
		email.setSubject(subject);
16655 manish.sha 1417 
		email.setHtml(body);
16649 manish.sha 1418 
		log.info("Mail Body:- "+body);
16650 manish.sha 1419 
		sendgrid.send(email);
1420 
		log.info("Mail sent to user:- "+customerEmailId);
16642 manish.sha 1421 
    }
17080 manish.sha 1422 
 
1423 
    private void sendMailToManagers(String subject, String[] addTo, String body) throws SendGridException{
1424 
    	SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
1425 
		SendGrid.Email email = new SendGrid.Email();
1426 
		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
1427 
		email.setFromName("ProfitMandi");
1428 
		email.addTo(addTo);
1429 
		email.addBcc("backup@saholic.com");
1430 
		email.setSubject(subject);
1431 
		email.setHtml(body);
1432 
		log.info("Mail Body:- "+body);
1433 
		sendgrid.send(email);
1434 
		log.info("Mail sent to user:- "+addTo);
1435 
    }
17083 manish.sha 1436 
 
1437 
    public void sendMailtoManagersUsingGmailUtils(String subject, String[] addTo, String body) throws MessagingException{
1438 
    	GmailUtils mailer = new GmailUtils();
1439 
		mailer.sendSSLMessage(addTo, subject, body, "build-staging@shop2020.in", "shop2020", new ArrayList<File>());
1440 
    }
3339 mandeep.dh 1441 
 
1442 
    public TicketPriority[] getTicketPriorities() {
1443 
        return TicketPriority.values();
1444 
    }
1445 
 
3137 mandeep.dh 1446 
    public List<Ticket> getTickets() {
1447 
        return tickets;
1448 
    }
1449 
 
1450 
    public void setTickets(List<Ticket> tickets) {
1451 
        this.tickets = tickets;
1452 
    }
3339 mandeep.dh 1453 
 
3405 mandeep.dh 1454 
    public String getCustomerEmailId() {
1455 
        return customerEmailId;
3339 mandeep.dh 1456 
    }
1457 
 
3405 mandeep.dh 1458 
    public void setCustomerEmailId(String customerEmailId) {
1459 
        this.customerEmailId = customerEmailId;
3339 mandeep.dh 1460 
    }
1461 
 
1462 
    public String getDescription() {
1463 
        return description;
1464 
    }
1465 
 
1466 
    public void setDescription(String description) {
1467 
        this.description = description;
1468 
    }
1469 
 
1470 
    public String getAssigneeEmailId() {
1471 
        return assigneeEmailId;
1472 
    }
1473 
 
1474 
    public void setAssigneeEmailId(String assigneeEmailId) {
1475 
        this.assigneeEmailId = assigneeEmailId;
1476 
    }
1477 
 
1478 
    public String getPriority() {
1479 
        return priority;
1480 
    }
1481 
 
1482 
    public void setPriority(String priority) {
1483 
        this.priority = priority;
1484 
    }
1485 
 
1486 
    public String getCategory() {
1487 
        return category;
1488 
    }
1489 
 
1490 
    public void setCategory(String category) {
1491 
        this.category = category;
1492 
    }
1493 
 
1494 
    public String getOrderId() {
1495 
        return orderId;
1496 
    }
1497 
 
1498 
    public void setOrderId(String orderId) {
1499 
        this.orderId = orderId;
1500 
    }
3397 mandeep.dh 1501 
 
1502 
    public String[] getAgentIds() {
1503 
        return agentIds;
1504 
    }
1505 
 
1506 
    public void setAgentIds(String[] agentIds) {
1507 
        this.agentIds = agentIds;
1508 
    }
1509 
 
1510 
    public String getStartTimestamp() {
1511 
        return startTimestamp;
1512 
    }
1513 
 
1514 
    public void setStartTimestamp(String startTimestamp) {
1515 
        this.startTimestamp = startTimestamp;
1516 
    }
1517 
 
1518 
    public String getEndTimestamp() {
1519 
        return endTimestamp;
1520 
    }
1521 
 
1522 
    public void setEndTimestamp(String endTimestamp) {
1523 
        this.endTimestamp = endTimestamp;
1524 
    }
3405 mandeep.dh 1525 
 
1526 
    public String getUserId() {
1527 
        return userId;
1528 
    }
1529 
 
1530 
    public void setUserId(String userId) {
1531 
        this.userId = userId;
1532 
    }
1533 
 
1534 
    public String getId() {
1535 
        return id;
1536 
    }
1537 
 
1538 
    public void setId(String id) {
1539 
        this.id = id;
1540 
    }
1541 
 
1542 
    public String getActivityDescription() {
1543 
        return activityDescription;
1544 
    }
1545 
 
1546 
    public void setActivityDescription(String activityDescription) {
1547 
        this.activityDescription = activityDescription;
1548 
    }
1549 
 
1550 
    public String getStatus() {
1551 
        return status;
1552 
    }
1553 
 
1554 
    public void setStatus(String status) {
1555 
        this.status = status;
1556 
    }
1557 
 
1558 
    public String getActivityType() {
1559 
        return activityType;
1560 
    }
1561 
 
1562 
    public void setActivityType(String activityType) {
1563 
        this.activityType = activityType;
1564 
    }
1565 
 
1566 
    public Ticket getTicket() {
1567 
        return ticket;
1568 
    }
1569 
 
1570 
    public void setTicket(Ticket ticket) {
1571 
        this.ticket = ticket;
1572 
    }
1573 
 
1574 
    public List<Activity> getActivities() {
1575 
        return activities;
1576 
    }
1577 
 
1578 
    public void setActivities(List<Activity> activities) {
1579 
        this.activities = activities;
1580 
    }
1581 
 
1582 
    public String getSubject() {
1583 
        return subject;
1584 
    }
1585 
 
1586 
    public void setSubject(String subject) {
1587 
        this.subject = subject;
1588 
    }
1589 
 
1590 
    public String getBody() {
1591 
        return body;
1592 
    }
1593 
 
1594 
    public void setBody(String body) {
1595 
        this.body = body;
1596 
    }
1597 
 
1598 
    public String getCustomerName() {
1599 
        return customerName;
1600 
    }
1601 
 
1602 
    public void setCustomerName(String customerName) {
1603 
        this.customerName = customerName;
1604 
    }
1605 
 
1606 
    public String getCustomerMobileNumber() {
1607 
        return customerMobileNumber;
1608 
    }
1609 
 
1610 
    public void setCustomerMobileNumber(String customerMobileNumber) {
1611 
        this.customerMobileNumber = customerMobileNumber;
1612 
    }
3546 mandeep.dh 1613 
 
1614 
    public User getUser() {
1615 
        return user;
1616 
    }
1617 
 
1618 
    public void setUser(User user) {
1619 
        this.user = user;
1620 
    }
1621 
 
1622 
    public String getOrderStatus() {
1623 
        return orderStatus;
1624 
    }
1625 
 
1626 
    public void setOrderStatus(String orderStatus) {
1627 
        this.orderStatus = orderStatus;
1628 
    }
1629 
 
1630 
    public List<Order> getOrders() {
1631 
        return orders;
1632 
    }
1633 
 
1634 
    public void setOrders(List<Order> orders) {
1635 
        this.orders = orders;
1636 
    }
4020 mandeep.dh 1637 
 
1638 
    public String getEscalate() {
1639 
        return escalate;
1640 
    }
1641 
 
1642 
    public void setEscalate(String escalate) {
1643 
        this.escalate = escalate;
1644 
    }
4241 anupam.sin 1645 
 
1646 
    public String getCancelReason() {
1647 
        return cancelReason;
1648 
    }
1649 
 
1650 
    public void setCancelReason(String cancelReason) {
1651 
        this.cancelReason = cancelReason;
1652 
    }
4267 anupam.sin 1653 
 
1654 
    public List<Payment> getPayments() {
1655 
        return payments;
1656 
    }
1657 
 
1658 
    public void setPayments(List<Payment> payments) {
1659 
        this.payments = payments;
1660 
    }
1661 
 
1662 
    public String getTransactionId() {
1663 
        return transactionId;
1664 
    }
1665 
 
1666 
    public void setTransactionId(String transactionId) {
1667 
        this.transactionId = transactionId;
1668 
    }
4438 anupam.sin 1669 
 
1670 
    public String getPaymentId() {
1671 
        return paymentId;
1672 
    }
1673 
 
1674 
    public void setPaymentId(String paymentId) {
1675 
        this.paymentId = paymentId;
1676 
    }
4490 anupam.sin 1677 
 
1678 
    public HashMap<String, String> getAllAttachmentsForTicket() {
1679 
        return allAttachmentsForTicket;
1680 
    }
1681 
 
1682 
    public void setAllAttachmentsForTicket(HashMap<String, String> allAttachmentsForTicket) {
1683 
        this.allAttachmentsForTicket = allAttachmentsForTicket;
1684 
    }
5791 anupam.sin 1685 
 
1686 
    public String getPickupExtension() {
1687 
        return pickupExtension;
1688 
    }
1689 
 
1690 
    public void setPickupExtension(String pickupExtension) {
1691 
        this.pickupExtension = pickupExtension;
1692 
    }
5909 amar.kumar 1693 
 
1694 
	public Map<String, Long> getTicketCategorycountMap() {
1695 
		return ticketCategorycountMap;
1696 
	}
1697 
 
1698 
	public void setTicketCategorycountMap(
1699 
			Map<String, Long> ticketCategorycountMap) {
1700 
		this.ticketCategorycountMap = ticketCategorycountMap;
1701 
	}
7645 anupam.sin 1702 
 
1703 
    public String getPremises() {
1704 
        return premises;
1705 
    }
1706 
 
1707 
    public void setPremises(String premises) {
1708 
        this.premises = premises;
1709 
    }
1710 
 
1711 
    public String getClosureType() {
1712 
        return closureType;
1713 
    }
1714 
 
1715 
    public void setClosureType(String closureType) {
1716 
        this.closureType = closureType;
1717 
    }
18341 amit.gupta 1718 
 
1719 
    public Map<Long, Order> getTransactions() {
1720 
		return transactions;
1721 
	}
1722 
 
1723 
	public void setTransactions(Map<Long, Order> transactions) {
1724 
		this.transactions = transactions;
1725 
	}
1726 
 
18342 amit.gupta 1727 
	public Map<Long, Long> getTransactionShipping() {
18341 amit.gupta 1728 
		return transactionShipping;
1729 
	}
1730 
 
18342 amit.gupta 1731 
	public void setTransactionShipping(Map<Long, Long> transactionShipping) {
18341 amit.gupta 1732 
		this.transactionShipping = transactionShipping;
1733 
	}
1734 
 
18342 amit.gupta 1735 
	public Map<Long, Long> getTransactionTotal() {
18341 amit.gupta 1736 
		return transactionTotal;
1737 
	}
1738 
 
18342 amit.gupta 1739 
	public void setTransactionTotal(Map<Long, Long> transactionTotal) {
18341 amit.gupta 1740 
		this.transactionTotal = transactionTotal;
1741 
	}
3137 mandeep.dh 1742 
}